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Date
PRIVATE & CONFIDENTIAL 200
Post Office
100 Wood Street, London,
EC2V 7ER
Classification:
Private
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Post Office® XXXXXXXXXX Branch
On/Off Site Local/Main Post Office® Agreement between Post Office Ltd and
(Agreement)
Confirmation of suspension
I am writing following our telephone conversation on the [date of call] to confirm that [you
have / the Operator has] been suspended from operating Post Office® [name] branch with
effect from [date]. The suspension is in accordance with Part 2, clause [15.1.1 /15.1.2/
15.1.3]! of the Agreement and in line with Post Office Ltd's Postmaster Contract Suspension
Policy, a copy of which can be made available to you on request.
As discussed during our conversation, the decision to suspend was taken following [insert
the type of event and reasons for suspension’). As part of the ongoing review I will share
with you details of the review that have been considered (providing these details are not
subject to restriction on disclosure, for example through legal privilege, data protection law
or material relating to a criminal investigation). Appendix 1 sets this out what I can share
with you at this stage.
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Post Office Limited i registered in England and Wales, Registered No, 2154540.
Registered Office 100 Wood Street, London, EC2V 7ER,
Post Offce andthe Post Office logo ae registered rade mars of Pst Office Lined postoffice.co.uk
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I will now carry out further review work and will contact you on the [date of next contact] to
explain what will happen next. I will then contact you regularly during the course of the
suspension period to provide you with any further updates relating to this matter and
answer any questions or concerns you may have. It is the intention to keep the period of
your suspension to a minimum. In order for us to do this it is important [you/the Operator]
assist by co-operating fully and in a timely manner with any request made.
Please note:
e Weill continue to pay [your / the Operator's] fees during the period of suspension.
. [You/The Operator] will receive all information in connection to the suspension.
e During the period of suspension [you/the Operator] are not excluded from the
premises but you will have no access to Post Office equipment. As a precautionary
measure the SMART User IDs for XXX [has/have] been deactivated with effect from
XXXX.
. [You/The Operator] may, if you wish, contact your NFSP representative to support
you through the process. The NFSP can be contacted oni }
Alternatively, you may wish to arrange legal representation or other support.
Appointment of a Temporary Operator
As discussed and in order to minimise the impact of any suspension period we can attempt
to find a Temporary Operator for the Post Office (but only with your express permission). It
was agreed [note any relevant information in connection to the conversation about
appointing a Temporary Operator]. Please note, a Temporary Operator will only be able to
operate with [your/the Operator's] express permission and [you/the Operator] and the
Temporary Postmaster will be responsible for negotiating the commercial arrangements
between you. We are unable to guarantee that we will be able to appoint a Temporary
Operator.
It is important that I stress the suspension does not mean the Agreement has been
terminated. However, Post Office Ltd does reserve its rights in full. Noting this, I am mindful
the impact that this process may have so I remind you that Post Office offers wellbeing
support helpline, either by phone porat
http://postmaster.workplacewellbeing.com. In addition to this support is also available
through the NFSP.
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Classfeation: Private postoffice.co.uk
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In the meantime, if you have any queries, please do not hesitate to contact me on the phone
number below.
Yours sincerely
Contracts Advisor
Post Office Ltd
Complaints or Concerns
If you have a complaint in the way this matter is being handled you can telephone the
Branch Support Centre on for your concerns to be escalated to
the Complaint Handling team.
Alternatively, should you wish to report any concerns in confidence you can do so via the
Speak Up service by calling} via a secure on-line web portal:
http://speakup.postoffice.co.u
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Classfeation: Private postoffice.co.uk
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This table sets out the information reviewed to date and I have enclosed any relevant
documents with this letter, If there is anything you feel that has not been supplied please
contact me. Please note, as the review progresses further detail will be shared.
A copy of the Agreement
A copy of the Branch
Assurance Rationale Document
(if applicable)
A copy of the Branch
Assurance Visit report (if
applicable)
A record of conversation with
the Operator
Any other relevant information
3 Note - this table is provided as an example however information shared is dependent on the matter being reviewed (and may
include additional information not covered here)
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Classfeation: Private postoffice.co.uk