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From:
Sent:
To: Amanda Jones; Elliot Jacobs: j
Ce: Hithendra Cheetirala
Subject: RE: PM Director Objectives H2
Hi Amanda,
I feel Hithendra’ s role and objectives may evolve over the coming months.
I agreed with Elliott’s point regarding something to gauge his success as we will be asked this at some point
by PM’s and we can produce the facts and prove his effective.
It’s also important that other individuals within the business are informed about Hithendra’ s objectives so
we are all consistent.
Regards
Saf Ismail
Non-Executive Director
Post Office Ltd
Finsbury Dials
20 Finsbury Street
London EC2Y 94Q
From: Amanda Jones
Sent: 17 November 2021 11:05
To: Elliot Jacobs §
Cc: Hithendra Cheetiral.
Subject: RE: PM Director Objectives
Thanks Elliot
You are absolutely right on the last one
H—you might want to seek Alice Cookson’s input here to help with the measurements and determining what ‘good
looks like’
Amanda
Amanda Jones
Retail and Franchise Network Director
Postmaster Team
postoffice.co.uk
From: Elliot Jacobs;
Sent: 17 November
To: Amanda Jones I"
Cc: Hithendra Cheetirala’.
Subject: RE: PM Director Objectives H2
Thanks Amanda
Totally agree!
The final objective could really do with some metrics to measure the improvement — what is our base-line now — what
does good look like, what does great look like — how do we know we are having impact.
E
From: Amanda Jones
Sent: 15 November 2
To: Saf ismail
Ce: Hithendra Cheetirala {
Subject: PM Director Objectives H2
Elliot Jacobs!
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Both, hope you are well
You asked about supporting Hithendra with his objectives, thank you for your offer
I know Hithendra has shared with you at a high level, here they are in detail with the timescales and success measures
Hithendra and I are very aware that the understanding of his role among PMs is limited whilst some may expect him
to be a ‘representative’ for PMs, I think your roles are similarly misunderstood?
Realistically, it was always going to be hard to explain as your roles are so new but let’s keep working together to find
the best way to do this to drive improvements and of course, please let me know if you think there is more I could or
should be doing to support
Amanda
Amanda Jones
Retail and Franchise Network Director
Postmaster Team
‘postoffice co.uk