POL00448377 - Email from Richard Taylor to Elliot Jacobs RE: Thank you to Postmasters

Evidence on official site

POL00448377
POL00448377

From: Richard Taylor
Sent: Thur 22/12/2022 3 PM (UTC)
To: Elliot Jacobs! _ GRO

Ce:
Rachel Scarrabelo'
Subject: RE: Thank you to Postmasters from the Board to be sent tomorrow - Friday 23 December
Elliot

We can include a covering message acknowledging difficult Christmas trading, which we will talk more specifically
about to Postmasters in the New Year.

I recommend that showing progress over the year with the thank you message is valid and important.

We can remove the link to the video from the message if you prefer (and have that solely on the One website).
Richard

From: Elliot Jacobs!
Sent: 22 December 2022 12:44
To: Richard Taylo
ismail:

Subject: RE: Thank you to Postmasters from the Board to be sent tomorrow - Friday 23 December

Richard

Whilst this has a jolly theme and positive messages it is going to land on some on the worst Christmas trading that
Postmasters have ever experienced.

There is no acknowledgement of how bad it is or that we know they are struggling...

I am deeply concerned this missing the mood of the front line by about a zillion miles.

Elliot

From: Richard Taylor:
Sent: 22 December 2022 11:5+
To: Henry Sta

Ce: Nick Read:
Scarrabelotti! oe.

Subject: Thank you to Postmasters from the Board to be sent tomorrow - Friday 23 December

Importance: High

We will be sending Festive Greetings from the Board to Postmasters tomorrow to thank them for all of their work
serving customers and communities.

Similar to last year, the ‘card’ includes some key highlights from the year and is complemented by this short video:
https://vimeo.com/783375104/e02f657266.

Best wishes

Richard

January
es

~~ Easy ID launched

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December
Sa I 4

“Launched EBRS campaign to extend
energy bill relief beyond March 2023
FE Ana RE See LY ae ups ac SRNL ay I

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November

our first end-t
mails partner in over 370 years_

Support with
energy bills
this winter

October
bed

Began issuing 8 million vouchers to
1.3 million pre-pay energy customers

Richard Taylor
Group Corporate Affairs, Communications
and Brand Director

Finsbury Dials, 20 Finsbury Street

London, EC2Y 9AQ
postoffice.co.uk

POL00448377
POL00448377

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March :

Pile

~ Platinum Jubilee 50p coin released “Support for Ukraine

* Festive Greetings !

The Post Office Board thanks you for all that you have
done for Post Office, your communities and
your customers this year.

Henry Staunton, Chairman Nick Read, Chief Executive

Saf Ismail, Elliot Jacobs, Alisdair Cameron, Tom Cooper, Brian Gaunt,
Lisa Harrington, Zarin Patel, Carla Stent, Ben Tidswell
Jpn: "1 eS ees ——

September
Sane eis eer ome rad
DHL becomes third new carrier since Special update announced remuneration rises
MD Ad sarecnant i 2021 and immediate help with cost of living

munications and Brand