POL00448390
POL00448390
From:
Sent: Tue 23/04/2024 11:53:21 AM (UTC)
To: Amanda Burton Elliot Jacobs
Subject: RE: Long term incentives for the senior team
Hi Amanda
I have received your email, Amanda, and I appreciate the opportunity to provide input on this subject. In
regards to the LTIP, I suggest the following factors:
+ Postmaster profitability
+ Postmaster remuneration percentage increase (with a set target) factoring in future inflation
« Reduction in central overhead costs
rease in footfall that leads to profitability -
IRRELEVANT :
Commercial deals made over the period and their payback
¢ Postmaster survey results over the last three years
¢ Cultural changes from the PM's perspective
I am disappointed with the management's suggestion, as postmasters have limited control over customer
complaints, and they are aware of this. I am willing to discuss this further and would like to know if it's
possible to have similar input for the STIP.
Regards
Saf Ismail
Non-Executive Director
100 Wood Street,
London, EC2V 7ER
postoffice.co.uk
From: Amanda Burton (/
Sent: Tuesday, April 23,
To: Saf ismai
Subject: Long term incentives for the senior team
lliot Jacobs (
Hi Saf and Elliot, I would welcome your views on the following. The Remuneration Committee is discussing what
would be the most appropriate metrics for the long term incentive scheme (ie potentially pays out in 3 years' time).
We have asked management whether there is a target we could put in to improve the customer experience or
improve footfall into branches (which would then hopefully drive better results for Postmasters).
The team have come up with a target to do with reducing customer complaints. Before we look at that, I was
wondering whether you had any other suggestions?
I look forward to hearing from you.
Best wishes, Amanda
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