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Extracted Copy of Feedback Committee Notes as at 15/08/24 17:17
Agenda
Meeting opening (RJ)
Terms of Reference review (CW)
Learning Content Feedback (LMS Surveys and LMS Course Comments Rating
Block) (AF)
o Process walkthrough for Course Rating Block
o Walkthrough of some illustrative example
Classroom & Onsite feedback (CM)
LMS Feedback from LMS Survey (ST)
Post Go Live Survey Responses (ST)
Decisions/Notes
DECISION - AF to act as filter for Debbie Johnson for time being. AF to monitor and
if appropriate recommend Debbie as a stakeholder going forward
DECISION - RACI in TOR to be kept just for the Training Team for now rather than
expanding to other stakeholders
NOTE - Work in progress with AF/CW on getting feedback on supplementary
training (e.g. Workaids/DLP etc)
NOTE - Classroom Trainer and OST feedback continues to be very positive with
90%+ response rates
NOTE - Anecdotal feedback from CM about flagging issues with struggling
branches to the BSM being referred back for Interventions
NOTE - There are processes for driving response rates for both CT and OSTs. RTL
are covering in 1-2-1 with CTs. OST TLs are monitoring and sending out
Actions
\Task
Assigned IDue
to date Bucket
Check with lain Robertson if he needs to be added as a_IClaire Fri, IComplete
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stakeholder (section 1.2 of TOR) Webster Jul
26
[Update section 5.1 to make clear that these are surveys IClaire a Complete
lowned by the Training Team Webster [5g P
\Tidy up, and baseline TOR and circulate Claire far Complete
, I\Webster D6
[Determine best place to store materials for the Training IShaun Fri,
IFeedback Forum and once set up publish out to Hr Jul {Complete
urner
lattendees 26
[To consider in monthly feedback for Course Rating Block, I z ,
the total number of comments and then break down by aad la 2] raven ST
RAG status 9
Add to Training Improvement Log the new pre-UAT step Ion aun Fri,
between Learning Technologies and the Learning Design Ir Jul IComplete
urner
[Team 26
For future meetings pull out example comments (poor and Anton Fri
\good) with examples of actions we have taken on Forst y R ¥ 2Ire do
IRed/Amber comments orster ug
IAdd the spreadsheet tracker of Postmaster Feedback to IShaun Fr Ito do
ithe Feedback Committee folder (see action 4 above) [Turner 19
IOST feedback comments to trigger further support via an IShaun Fri,
intervention - check this is on the Training Improvement [> ul ITo do
urner
Log 26
\Cascade process to OST TL to ensure that they are Fri
checking the feedback for branches flagging further Christine ul Complete
training & put in place checkstep process for RTLs to Moore D6 P
lensure it is happening
Consider adding RAG status for free text comments whichIChristine Ry raised with ST
ican then be tracked going forward Moore D6 15/7/24
. ei Fri
Investigate the duplicate entries in OST data (CM Shaun ;
confirmed not required) ITurner He Withdrawn
Investigate options for feedback options on DLP/Workaid IShaun Ra Ito do
letc on LMS \Turner D6
A set Fri
forward Post Go- Live feedback to BSM team for follow [Christine ,
lup/action Moore ben Complete
(Add columns on OST and CT feedback to enable RAG = [Shaun Fr ro do
status and Actions column [Turner be
Note: Word extraction of MS Loop document record of the meeting (LINK).
SharePoint Document Library for Feedback Committee has been set up to house all the documents
related to the Feedback Committee (LINK)
Access can be granted on request to both these links