OC High level process overview
Claimant
HSF
RU Legal
IAP
CAT
RU Ops
Claim sent via
Claimant's Rep
Claim sent via
Claimant's Rep
yv
zx
Offer
accepted?
All HOUs
accepted?
]
N
I
Offer
accepted?
POL00448751
POL00448751
Claim received
from Claimant /
Claimant's Rep
Claim received
from Claimant /
Claimant's Rep
Sightings Meeting
Sightings Meeting
RFI Required?
x
Prepare to refer to
a oa Independent
Assessor Panel
¥v
Offer made and Prepare to refer to
sent via HSF Independent
Assessor Panel
x
Presented at
[Decision-making
forum}
Claim assessed
= x
Info requested
from RU Ops:
1) SFA
2) Branch File
3) Ete
Expert Advice
Required?
voy I N
yy --
Outcome
Settlement Deed ets Part36 Ofter
Executed iiaea
a x
I
Outcome
communicated to Part36 Offer
claimant
same/higher
han offer2
Claim assessed
following advice
received