POL00448806 - Minutes of Meeting of the Board of Directors of POL held on 28 January 2020

Evidence on official site

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POST OFFICE LIMITED BOARD MEETING
Strictly Confidential

MINUTES OF A MEETING OF THE BOARD OF DIRECTORS OF POST OFFICE LIMITED HELD ON TUESDAY 28
JANUARY 2020 AT 20 FINSBURY STREET, LONDON EC2Y 9AQ AT 12:30 HRS

Present: Tim Parker Chairman (TP)
Nick Read Group Chief Executive Officer (NR)
Ken McCall Senior Independent Director (KM)
Tom Cooper Non-Executive Director (TC)
Carla Stent Non-Executive Director (CS)
Zarin Patel Non-Executive Director (ZP)
Alisdair Cameron Group Chief Financial Officer (AC)
In attendance: Veronica Branton Company Secretary (VB)
Kathryn Sherratt Finance Director — FST&I (KS) (item 5.1)
Chrysanthy Pispinis Post Office Money Director (CP) (items 5.1)
Cathy Mayor Finance Director — Retail (CM) (Item 5.1)
Owen Woodley Chief Executive Officer — Finance Services, Telecoms &
Identity (OW) (Items 5.1, 6 & 7)
Dan Zinner Chief Transformation Officer (DZ) (Item 5.2)
Meredith Sharples Telecoms Director (MS) (item 6)
Ed Dutton Chief Executive Officer, Post Office Insurance (ED) (Item 7)
Robin Nuttall McKinsey (RN) (Item 8)
Mathieu Halpin McKinsey (RN) (Item 8)
Ben Foat General Counsel (BF) (Item 9)
Ed Tucker Project SME (ET) (Item 9)
Laurence O'Neill Senior Legal Counsel (LON) (Item 9)
Action
1 Welcome and Conflicts of Interest
A quorum being present, the Chairman opened the meeting. The Directors declared that they had no
conflicts of interest in the matters to be considered at the meeting in accordance with the
requirements of section 177 of the Companies Act 2006 and the Company’s Articles of Association.

2. Minutes of Previous Board meetings including Status Report
‘The Board APPROVED the minutes of the Board meeting held on 23 November 2019.
The Board NOTED the action log and status of the actions shown.

A paper on Payzone integration costs had been circulated earlier in the day which showed Payzone
making a profit while the Purpose, Strategy and Growth (PSG) presentation showed it making a loss.
It was noted that Payzone made a direct contribution but that central costs had been allocated in the
PSG work.

3. Committee updates

Carla Stent provided an update on the main discussions at the Audit Risk and Compliance meeting

held earlier in the day:

‘* PCI. Aretail solution should be in place by August 2020 but a banking solution would not be
implemented until 2021. We needed to be able to demonstrate that the rollout was underway
before we started discussions on Banking Framework 3. It was suggested that Nick Read ask fora I Todo:
letter from the CEO of Ingenico committing to the dates discussed for obtaining PCI compliance NR

* The annual tax strategy had been approved

* The insurance policies were ratified

* Good progress had been made on managing the change process and change spend with a higher
degree of rigour evident

‘*  Areport was received from the Money Laundering Reporting Officer (MLRO). The increase in
illegitimate banking deposits had been raised and thought was being given to the tactical chip and
pin mitigation

‘© The Cyber and Information Technology policy had been approved.

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4. CEO Report
Nick Read introduced his report and highlighted a number of issues

NR and Andrew Goddard wouid be meeting with the CEO of
British Gas next month to discuss lessons learnt from the service switchover to Payzone. More
operational due diligence was needed in Payzone as well as talent planning to address the

overreliance on one individual

conversations had taken place to make clear that if; IRRELEVANT }
they would have to demonstrate that they took customer service for PO seriously, NA would be
meeting their CEO again at end of financial year. A list of our key franchise partners and the Executive
number of branches each ran with an indication of Post Office turnover was requested

‘* Digital Identity — NR had discussed Government's interest in developing the digital identity service
in the UK with the Minister and requested support to convene a meeting bringing together all the
relevant Government Departments to get a better view of the proposition and timescales; he had
also briefed Kelly Tollhurst on our discussions with Yoti. We were waiting to receive a proposition

ind NR would arrange a further meeting with them. It was noted that the
conversations with John Manzoni at Cabinet Office had been positive but their plans were not
finalised.
would look

‘* The Royal Mail contract negotiations would be discussed at the Board meeting in March but the
Board would be advised of progress in the meantime

‘* The PSG work and structure changes had been running in parallel. Internal and external
communications were being brought together again with Richard Taylor as the new director. Jeff
‘Smyth had been appointed as the interim CIO and a search was also taking place which should
conclude within a couple of months. Amanda Jones had stepped into the role of Group Retail and
Franchise Network Director on an interim basis and a search process was also being run. The
Group Operations and Supply Chain Director role would include delivering the GLO operational
plan. Commercial performance was being brought together with Owen Woodley as Chief
Commercial Officer. Ten roles would be reporting into NR which he saw as the right approach
currently. The next step would be working with GE members on the shape of GE minus 1.

A number of points were raised, including:

‘hotight that Post Office was valuable to WHSmith in driving footfall but did not have hard data to
support this assumption

‘* We should take care not to put too many Post Offices with one partner and consider what
options we had. Our bargaining power might be better with an independent entrepreneur

IRRELEVANT _

«It was noted that McColls were withdrawing from a number of Post Offices and might be seeking
to sell up to 90 of their branches

It was agreed that the Board needed to be kept abreast of the operational changes associated
with the Group Litigation Order (GLO), especially as a sizeable sum had been allocated to this in
the budget!. It would be helpful to understand how these changes were altering the risk and
culture profile of the organisation. We had been reactive in our communications and this had
been detrimental to public perception. We needed to make sure that we were delivering in
accordance with the settlement agreement and in a timely fashion. NR noted that operational
implementation would be led by the Retail Franchise Director and the Operations Director. We
were also in the process of appointing an independent programme director to look after the GLO

Executive

1 £10-12m had been included in the P&L for agents’ pay and £10m for operational change.
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operational changes. It was AGREED that the GLO update would be provided for each Board
meeting

‘© Whether we had clarity on th the Bank of
Ireland (Bol)? It was reported that we were clear on how the Worked but
that the actual trading figures received in December 2020 were lower than plan. The main

Was competition in the mortgage market with lower margins,
Qur interests and Bol’s were aligned under the new contract
IRRELEVAN’
IRRELEVANT “hn
‘* Would the rest of the organisation be given an indication of how long the changes associated with
PSG were likely to take to crystallise? It was reported that more detail would be shared in the
middle of February 2020 and NR would be thinking through the signposting and messaging with
the GE supported by Richard Taylor
Was there enough support for commercial negotiations and M&A in the organisation? It was
reported that strategy would be sitting in change which also oversaw resourcing demands for
projects.

Financial Performance
Financial Performance, 2019-20 outturn incorporating FST&I and Retail insights

Al Cameron introduced the paper and noted that numerous changes within the year, including
increases to agents’ pay and a decline in income through the arrangement with Bol, meant that we
were focussing almost exclusively on the forecast.

The target EBITDAS for 2019/20 wasfex=--3. To meet this target insurance protection sales would
need to match up to plan in Q4. We had interest rate exposure because POca balances had not
reduced significantly. We had dependency on the Banking Framework to generate trading profits.
£52m had been paid in cash for the GLO settlement in December 2019 and security headroom was
down toi

A number of points were raised, including:

© Why did we think the changes to the Bank of England’s vault opening times were not having the
impact we had anticipated? It was reported that the change had only come into effect on 1
December 2020, our initial estimates had been optimistic but we were looking at week by week
projections and would see the benefits come through over time

* Why had our profits in peak been less than in Q4 for retail? It was reported that the primary
explanation was that Banking Framework revenue was almost doubling with effect from 1
January 2020 so this was having a distorting impact on the profile of this year. This was
compounded by raising the associated agents’ remuneration earlier in the year. These rises had
been budgeted (part in agents’ remuneration, part in central GLO costs) so would not cause an
adverse performance versus full year budget. It was reported that this was an abnormal picture
driven by GLO costs running through our P&L before the effect of increases in fees from BF2 were
reflected

‘* Our market share in Verify had not yet increased but this would change as the effect of providers
exiting the service was reflected

* How could we “square the circle” of needing to spend on marketing while having to cut costs and
with underperformance in Telecoms and Insurance? It was reported that we shared 50/50
savings on reduced marketing spend with Bol. Once a decision was reached on the Telecoms
RFP/ sale we would need to look at the marketing position in that area again. The judgement on
DRTV for Insurance was finely poised; it had not driven the volume of sales we had hoped in the
first two weeks of January and we were analysing the reasons for that but the post-Christmas
Telecoms performance had been good

‘* What was the Return on Investment for new customers in Telecoms once we had factored in the
investment in fibre? It was reported that the positive return on that customer depended in part
on our assumptions on longevity. Revenue Per User (RPU) levels were on a downward trend and
this, plus the investment required in fibre and an aggressively priced market, would be significant
challenges if we did not sell the business. It was noted the one strand of the PSG was to make
money out of our non-core businesses and use these profits to support the network, while
individuals were often keen to grow their businesses and we needed to direct the right outcomes

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‘© That there ought to be opportunities for Post Office in upselling and that we should be aligning
Postmaster incentives in areas we wished to promote. It was reported that the hothousing
programme was showing encouraging results with sales up by 6-8% in participating branches.
There was potential for the hothousing approach to benefit around half the network. The
programme was increasing the skills and knowledge of the area managers who in turn were
helping to increase the skills and knowledge of branch managers

‘© Itwas noted that the explanations within the report on activities such as Mystery Shopping were
very helpful. In addition, it would be helpful for the financial and business performance reports to 5 do,
include a summary of the key initiatives and priorities for each business and be able to.
understand trends, where we did or did not have the scope to affect delivery and performance
and where so what our levers were, as well as our cost overheads. More attention should also be
given to the network (e.g. what was happening in the bigger branches, regional breakdowns etc.)
Less detail was needed for smaller contributors to revenue and trading profit.

Executive

5.2 Quarterly Change Report
The Quarterly Change Report was NOTED and APPROVED for submission to UKGI.
5.3 Draft Budget 2020/21

Al Cameron introduced the draft budget for 2020/21. We would normally be further ahead with both
the draft budget and the draft Five Year Plan than was the case but we needed the PSG outputs which
in turn needed to be translated through to staff costs. There were limits on what we could do to
accelerate cost savings because of the constraints on investment spend. The GLO operational spend
requirements were uncertain at the moment. Nevertheless, significant underlying work had been
done.

A number of points were made, including

*  Anexplanation was requested on the BF contribution from the 2019/20 year to the 2020/21 year
and our previous estimate of the contribution versus our current assumptions; it would be helpful
to see the bridge between the two and to understand what was happening with the rest of the
cost structure that was bringing the contributions down overall, The same information was
requested for change spend. The impact of low profitability in the deposits business, higher IT
costs than estimated, GLO spend and other elements were discussed

* That we needed to understand where we were proposing revenue investment spend, noting the
limited funds available, the costs associated with the GLO and the impact on our security
headroom.

AC to arrange
for the
information
requested to
be provided.

5.4 Draft Five Year Plan and future funding

Al Cameron introduced the draft Five Year Plan and future funding request to Government.

We were working to align with the Government Spending Round and HM Treasury timelines. Unless
we could secure an agreement on working capital early we would not be in a position to review our
going concern in the Summer at the Audit, Risk and Compliance Committee. We wanted to have a
broader conversation with Government than the funding request.

Three risks to Post Office would be flagged: a high numbers of the convicted claimant cases proving
to have been unsound, a high of number workers’ rights (Starling) claims proving to have foundation,
and the Bank of England funding facility continuing to fall.

A list of requests would also been included, not all of which were financial, and the Board was asked
to comment on these. We would not be able to add to this list once submitted.

Inclusion of the risks was regarded as sensible. It was thought better to ask Government to advise us

of its ambitions to develop digital identity services and to either fund us to support the delivery of

these or allow us to borrow and/or enter a partnership arrangement to do so. It was also suggested To do:
that we set out the context of Post Office’s trading performance over the past few years and describe AC
what the Post Office delivered for Government and for its customers.

It was noted that approval of State Aid had to be agreed before the next loan was put in place. It was
not yet clear how this would work but Tom Cooper advised that there was limited appetite to seek
approval of the State Aid before the loan had been approved. TC also noted that the communication

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we were proposing to Government would be difficult because they would not differentiate the
subsidy requirement, investment spend requirements and loan requirements significantly.

We needed to consider the 5 year horizon. The GLO costs were exceptional but the business had
received transformation funding and needing to continue making returns on this investment and
grow. The absence of borrowing capacity was a constraint on our ability to deliver investment
returns and we needed to look at alternative sources of cash. Freeing up security headroom through
not including the Santander liability was seen as a sensible approach if it could be achieved.

Telecoms Update

Meredith Sharples introduced the paper and summarised the timing, sequencing and risk
considerations. The Request for Proposal (RFP) was at an advanced stage and we expected to
complete at the end of March 2020. We were working with our advisors, PJT, to be in a position to go
to market and ascertain the real value of the business at sale. We wished to secure a 12 month
extension to the contract with Fujitsu to ensure security of supply and had to act either to extend or
terminate for convenience before 14 February 2020 as otherwise the current contract would end in
August 2020.

We had two options:

* We could start the sales process immediately after securing an extension to the current
contract with Fujitsu. This would be less complex and would avoid potential for stranded
costs but there was a danger that TalkTalk would not continue with the RFP, leaving POL
without certainly of supply after the Fujitsu Extension (August 2021 + 2 years transition).

* We could start sales process once we had the RFP in place. This carried a number of risks
including potential early exit fees and a reliance on the Condition Precedent clause to avoid
stranded costs.

A number of points were raised, including:

© It was reported that starting the sales process made it less likely that TalkTalk would sign the
RFP and securing an additional year’s service from Fujitsu would give us more time to
migrate to another provider or rerun an RFP

What was the cost in quantum versus having no “insurance policy”? It was reported that we
were exploring the possibility of being able to sign the RFP but not necessarily starting the
Contract until a later date (through a Condition Precedent clause), thereby avoiding the

“i termination for convenience costs from TalkTalk

+ Weneeded to understand better the risks of having no “insurance policy”

© What would happen if we signed the RFP with TalkTalk and subsequently sold the business
to them? If we signed a contract which we put on hold (through Condition Precedent) we
would then agree an interim service contract" this would start the setup of the service but
avoid any Early Termination Fees. If POL then chose to sell the business we would only be
liable for the payments made during an interim service agreement and not the Early
Termination Fees in the main contract.

* Could we continue with the RFP process and wait to see the direction of travel with TalkTalk
on contractual terms, and then assess the risk of initiating a sales process towards the end of
March?

Was there scope to have a conversation with TalkTalk about our focus on maximising the
value of the business and negotiate a realistic purchase price with them? Should we be also
be having this conversation with Sky?

© The implications of signing an RFP and immediately initiating a sales process were of
concern. We needed to understand better the implications of stopping the RFP now and
running a second RFP if we could not sell at a price acceptable to us.

The Board RESOLVED:
«To APPROVE a 12-month Fujitsu (‘FJT’) Extension, should reasonable terms be agreed, ready
for contract signature by 7 February 2020
* That should a FIT extension not be acceptable, to provide authority to issue a Termination
for Convenience notice during week commencing 10" February 2020. This would secure Post

I The interim service contract would be a sunk cost.
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Office the right to exit services and to extend the exit period to 24 months (from the date of
the termination notice)

¢ To APPROVE the Sale and RFP Decision Costs of £5.4m for the financial year 19/20 (following
approval at the Investment Committee on 21% November 2019)

‘* That MS should set out the different positions and options and show the potential costs and jg
risks associated with each

* That we should ask PIT to provide a refined valuation

* That we should explore further the appetite in the market to purchase our Telecoms
business (e.g. was it likely that there would only be two bidders?) vB

© That a Board call would be convened if required when were in a position to discuss the
additional information requested.

Insurance Strategy

Ed Dutton introduced the paper and described the main Post Office Insurance products and thinking
on radical options for the business in the longer term.

Products

There were four main products in Post Office Insurance. The network was fast declining as a source
of business but had been replaced with digital business. Travel Insurance sales were 12-15% up over
the year. We had invested in re-engineering our Protection product and had changed provider but
the changes had not yet stabilised. Our recurring revenue business in Motor and Home had shrunk.
We knew that recurring business was attractive to investment partners and needed to be grown.
However, our budget plans would be realistic and we did not think we should be considering
acquisitions to grow the business at this juncture. We needed to build numbers and EBITDA
benefiting from the investments already made.

A number of points were raised, including:

* Was there sufficient resource to grow recurring revenue streams? ED reported that there was
sufficient resource because we had the data required and significant marketing spend was not
needed. Motor insurance volumes were increasing currently.

Radical options

Discussions had taken place with a number of deal orientation teams. PO Insurance was viewed as a
potentially attractive business and a strong brand, although there were reservations about its
Government ownership. The business was in transformation and its numbers and EBITDA were not
growing which meant it had less value for an investor. We needed to demonstrate growth and profit
over the next 12 - 18 months. Increased revenue and customer numbers should be achieved in the
next 12 months and increased EBITDA in the next 24 months. The first stage alone would increase PO
Insurance's value to an investor.

The Board recognised that it was not clear that we had the right skills and make up to fully monetise
currently and would need to understand the full growth model. The proposal to look at the radical
options once we had demonstrated the ability to grow numbers and EBITDA was sensible.

The Board AGREED with the approach proposed to protect and grow the business over the next 12 —
18 months and to consider appointing an external consultant to advise what we could do to add
further growth once we had executed our growth plan. PO Insurance and the Group Chief Executive
should discuss the right time to return to the Board with longer term proposals for growing the
business.

Purpose, Strategy, Growth

Nick Read introduced the paper. We were about 85% through the PSG work and the paper was a
summation of that position. It reflected the external market position, defined the purpose of the Post
Office and defined the purpose from an internal perspective to drive where we should be spending
our time and focus.

There were three pillars underlying the strategy: Cash and Banking; Mails and Parcels; and, the
Platform business through which we could we licence the brand, own the brand and have partners.

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This was the direction of travel and the Board’s input was sought.

Robin Nuttall provided an overview of the external and internal lenses which had informed the
development of the purpose and strategy. The views of customers, Postmasters and Post Office
colleagues had been sought. The Organisational Health Index (OHI) survey had been run which
provided output on an organisation's capabilities and capacity and where it need to focus attention to
get maximum improvement in performance and sustainable growth. We had the foundations of the
strategy. All of our stakeholders needed to benefit economically and we needed alignment of these
interests to grow successfully.

‘The development of our digital proposition was important and the digital offer combined with
physical locations was synergistic.

Pillar 1 was focussed on simplifying to improve our agility and delivery. There were around 130 active
projects and this needed to reduce significantly. The size of central functions, including the
commercial and franchising functions as well as traditional support areas like HR, needed to be the
right size and shape for the business. There was scope for further automation and use of analytics.
We needed to complete DMB franchising and futureproof branch structures, rebalancing through
converting mains to locals. A joint discovery process with Fujitsu on Horizon to determine how to
proceed after 2023 would start. NR was having conversations with Fujitsu about a sensible migration
plan, not discounting the possibility of a longer term relationship with Fujitsu post 2023. We were
recommending a close look at postmaster support and the financial cost of support for the network.

Taking out products did not help to take out central costs and would reduce the absolute contribution
to the business. It was possible to move to a leaner operating model without cutting products.
Project rationalisation was essential and we proposed to reduce to 20-30% of the current 130. A
number would be discontinued or put on hold with the associated resources stopped. We had looked
ata set of adjacencies that we did not recommend Post Office invest in such as energy supply.

Bill payments would be important for the maintenance of the network and to deliver SGEls but
investment to grow was not recommended and investment to grow digital identity from the current
model was not recommended.

Pillar 2 would focus on bolstering our core market and Pillar 3 on developing platform business
opportunities.

A number of points were raised, including:

* _ Ifwe rolled these proposals forward were we doing enough to reimagine what Post Office might
look like in the future? We needed to look further than a three year time horizon and build
flexibility into our strategy. It was reported than this strategy was focussed on a timeframe of
around 5 years but we would need to continue to adapt

* We were evolving into a franchise business. We needed to be think about the impact of the
decline in cash. Growth in parcels could move quickly but it was difficult to predict the longer
term trajectory. We needed to have the flexibility to diversify but it was hard to buy full
optionality

‘We needed to invest in our core areas where we had the capability and market share and had
further scope to digitise and automate. We needed to aspire to be the leader in mails and parcels.
We retained options because we operated in several markets. We had to create a more efficient
business and getting the IT right would make a fundamental difference to both cost and flexibility.
‘Addressing pillars 1 and 2 would give us the ability to progress with pillar 3 and focus on the
highest return platform options

‘* That we were basing the strategy on the current market position but there were potential market
disruptions and the demand for such an extensive physical network in the future was uncertain

*  We:still needed to understand more about what we would not be doing. It was noted that a small
number of people were working in the areas generating the majority of the contribution. We
needed to stop activities which did not add contribution and drive accountability and not waste
resource and management time in areas where this was disproportionate to the benefits

* That network developments were significant and fast moving. We needed to make our networks
agile as well as automated and efficient. The scope for offering a “Post Office in a Box” was,
promising and could enable us to respond quickly in the event of a partner going into
administration or withdrawing from the franchise. The market was driven by convenience so we

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needed to be able to access customers in densely populated areas and deliver convenience. Our
view of the network had been one dimensional but there were opportunities to re-think and re-
design with modular and bolt-on options, pop up locations and with more retailers attracted by a
simpler, less space demanding Post Office proposition

* Further work was needed on the numbers and aligning these with the Five Year Plan. The Board
would like to see more detail on both numbers and sequencing

* Whether there were any off the shelf options for replacing Horizon. It was reported that the
diagnostic work planned jointly with Fujitsu would be critical to our understanding of this

* We needed to be alert to the fact that the strategy proposed would spur new projects while we
were seeking to reduce the burden overall. We would need to ensure that we had the right
resource to deliver the projects and be determined to stop activities. In addition, maintaining a
large number of products and product lines drove complexity because of the regulatory and
compliance burdens.

9. Subject to Legal Privilege - DO NOT FORWARD

BS/ ED/ LON

10. pprovals
10.1 Articles of Association and Framework Document

The Board APPROVED the following resolutions:

(i) the Framework Document and the obligations therein were approved for execution by Post Office
Limited (POL) with effect from 1 April 2020;

(ii) _ the requirement for performance of the obligations within the Framework Document from 1 April
2020 was noted;

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10.3

10.4

11.
1.1

11.2

11.3

11.4

12.

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(iil) any director or the secretary was hereby authorised to sign (by wet signature or electronically)
the Framework Document for delivery to the Shareholder and Shareholder Representative;

(iv) the written resolution passed by BEIS approving the adoption of the new Articles of Association
for POL was hereby noted as effective from 1 April 2020;

(v) _itwas noted that the implementation and ‘operationalisation’ of the Framework Document and
Articles of Association for POL, Post Office Management Services Limited (Post Office Insurance,
PO!) and Payzone Bill Payments Limited (PZBPL) would take place following the execution of the
Framework Document and adoption of the Articles of Association for POL.

(vi) that the template Articles of Association for Post Office Insurance and Payzone Bill Payments
Limited were hereby approved by POL as Shareholder;

(vii) the CEO or CFO and General Counsel (GC) had delegated authority to finalise and approve the
Articles of Association for Post Office Insurance and Payzone Bill Payments Limited for adoption
with effect from 1 April 2020; and

(viii) any director or the secretary was hereby authorised to sign two separate special written
resolutions adopting the finalised Articles of Association for Post Office Limited and Payzone Bill
Payments Limited respectively, to be effective from 1 April 2020, on behalf of POL as Shareholder.

These resolutions were subject to: a) Shareholder (BEIS) approval of the FD and AoA and b)
Shareholder (BEIS) adoption of the AoA for POL by way of written resolution.

Payzone Bill Payments Limited - Capital Equity Injection Request

The Board asked that assurance was provided that the capital equity injection proposed was a tax VB to relay to
efficient arrangement before consenting to approve. Payzone.

Global Payments Contract Extension

The Board discussed the proposal to extend the Global Payments (GP) contract for 24 months to May

2022 at an operating cost of around! I inclusive of GP fees and associated card transaction

charges; delegate authority to the POL Group CEO, to approve the final costs and terms of the

contract extension; and, re-procure these services via the Crown Commercial Services (CCS) Payment

Acceptance framework. The Board requested that the external legal advice was circulated priorto ‘VB to arrange.
the decision being taken.

GDPR Spend

The Board RESOLVED to APPROVE the Contract Remediation programme spend of “, which
included a retrospective overspend of (within 10% tolerance) for the original GDPR
programme, which closed in April 2019, and additional funding of equired to remediate
the outstanding contracts.

Board approval was sought because this spend will bring the total budget spend for GDPR to over

Noting and governance items

Health & Safety Report

The Board NOTED the Health & Safety Report.
Sealings

The Board APPROVED the affixing of the Common Seal of the Company to the documents set out
against itemsnumber 1854 to 1900 inclusive in the seal register.

Future Meeting Dates
The future meeting dates were NOTED.

Forward Agenda

‘The forward agenda was NOTED.

Date of next meeting

24 March 2020, An additional Board meeting had been scheduled for 10 March 2020.

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Tab 1 Board Minutes 28/01/2020

POST OFFICE LIMITED BOARD MEETING
Strictly Confidential

I Tim Parker
“ 29/04/2020

DATE

CHAIRMAN

Page 10 of 10

gnature-29/04/20

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Board Minutes

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Voting Results for Board Minutes 28/01/2020

The signature vote has been passed, 1 votes are required to pass the vote, of which 0 must be independent.

Vote Response

Count (%)

For 1 (100%)
Against 0 (0%)
Abstained 0 (0%)
Not Cast 0 (0%)
Voter Status
Name Vote Voted On
Parker, Tim For 18/05/2020 23:27

POL-BSFF-WITN-017-0023723_0010