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Post Office Limited ~ Strategic Platform Modernisation I Business Case Review Final Report
Financial and Commercial Estimates Findings
Area Conclusio Areas for Consideration
I I I
I I I I The model should be used to test other options in the business case
} ‘ i I
I I 3:1 The model itself assumed thet all new technology ; The timing of alternative ‘The model itself does not consider other options that could be potentially
I I (SPM Applications) will be developed in house I costs of external delivery considered including the following:
I I I should be considered and 4
I}. Design of I Deloitte have reviewed the assumptions and noted I ae weenie ope I * Extending the timeline beyond 2025, Given the amount of work that is.
Hehe Arvalvsis I) et shoes have beets ees al (aeac wce ard eed tor I Eno ae fea net needed for the transformational change, as well as the risk associated with
I I I clear as to when the I , a
} I internal delivery of SPM, which seems prudent. I PESUBERERTeGE RE I getting this wrong, having an extended timeline will enable there to be less
i I I . i risk for the project to be successful.
I I I services will occur.
I I I {Assess other options which would form part of the business case appraisal.
I I I Currently this has not been done as part of the model and would result in there
I I I being a true assessment of the options that are being appraised.
Benefits could be discussed earlier as part of the options appraisal within the
3.2 - There are 21 benefits in total as part of the There isa risk that there are I Pusiness case.
detailed amount of benefits split across the 4 i f
: P 21 benefits which will result I 5 isritise the financial objectives and refine what success looks like, this will
categories. Deloitte noted that tracking all 21 benefits I in less focus on those enable POL to focus on those priorities which are deemed Important,
Benefits I may be difficult and therefore prioritisation should be I benefits which are the most priorith Le - H
Implemented in order to make It as efficient-as pande ion ey thespm_I The benefits should map against the current issues and risks that are currently
Possible for POL to monitor. part of the existing Horizon platform.
programme.
I Gitomer I 3.3 - It is worth noting that not all assumptions were —_—There is a risk that costs will
I Tigagoinant I defined at the time of the model creation, and these _ be under-estimated given
I [Scoping I Should be clearly defined to get a robust model. A I assumptions have not been _Ensure that the assumptions are clearly defined and confirmed before the M
I data log has been provided which shows all the I fully refined asa result of —_I_project is to start.
I I assumptions that have been inputted into the model. I build vs. buy. j
I I I j
t I /
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Conclusiot Areas for Consideratiot
3.4 - POL have provided a Data Log which documents
the assumptions used to drive the SPM Programme
Model. This shows the level of
customer involvement from
Engagement I includes the raw data shared by POL Stakeholders I stakeholders aswell asthe I 7. continue to do this for other iterations of the business model M
scoping I 204 33sumptions captured as part of Input capture clear outline of where data
workshops held with POL stakeholders during the has come from which feeds
months of January - May 2021. For the avoidance of into the model.
I doubt, all assumptions documented within this,
workbook are captured as stated by POL Stakeholders.
/ 3.5 - The SPM Model User Guide has clear guidance I I
I which shows a description of the model and the This demonstrates aclear
I Design of 2580¢iated methodology, with an assumption thought process for the :
I the Analysis I Wo'KDOOk which agrees and recording the underlying I design of the analysis and __To ensure that this is updated whenever there are changes to the model. M
I assumptions. The user guide explains in detail the SPM I how this has been put I
I programme cost model and the individual worksheets I together. I
ie and how they fit in together. eG SOs Pe ne Ly : oe
3.6 -The model has been built to show costs from April
Design of I 2020andis therefore a combination of current cost It is not clear what costs are
the Analysis tivity and future cost requirement. budgeted and which ones There should be full clarity around the purpose of the model and whether the M
I have been spent alreadyas model should be used to track costs going forward.
There is therefore a question as to whether this will I part of the programme.
be a model that will be updated month by month to
I__I show actual costs vs. budget. ——— — a — ~ - ee a
I II 3.7- There is a Workbook Analysis excel which shows I There has been clear thought I
I Conducting ;
eee any errors in formulas and warnings, which shows that _ as to errors and formulas to
checking the model has gone through a thorough review ensure that the likelihood of To continue with producing the Workbook Analysis for any other iterations going M
I the analysis I process, including the mitigations and the comments _errorsis minimised, witha _ forward.
I I asto either why a) the reason for those errors orb) _log of how errors identified
I I how they have been addressed. have been addressed. I
I'3.8- Optimism bias has been included within the SPM
programme as per Green Book Guidance. Optimism POL are following green book
Delivery of I bias has been calculated based on risks detailed, and I guidance when it comes to . ,
‘Analysis I how far they have been mitigated. The optimism bias I optimism bias as this could I T° continue to do this for other iterations of the business model. M
has then been calculated based on the % of capital be an area which would be
expenditure multiplied by the multiple for which the I omitted.
risk has been mitigated.
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Finding
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Conclusion Areas for Consideration Priority
3.9 -The benefits should map against the current
Benefits issues and risks that are currently part of the existing
Horizon platform.
3.10 - The outputs show the resource costs and capital
costs over the proposal however it appears that there
is not a full cashflow statement for the preferred
option, furthermore, there does not appear to be a
This enables there to show
how the issues and risks are
being addressed by the
benefits and then how they
should be realised.
Create a benefits realisation plan which shows how benefits will be realised
throughout the life of the project.
The full cash flow and
The model should incorporate a cashflow and funding statement for the
balance sheet impact is not
preferred option.
Delivery of I funding statement as part of the overall costs. included, this could result in L
Analysis Leal pom problems The model should have a balance sheet and the balance sheet impact given the
The model should also have a balance sheet andthe I 808 Forwat assets that will be capitalised as part of the project.
balance sheet impact given the assets that will be
capitalised as part of the project.
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Risk Assessment and Feasibility of Timelines
Overview
The project assurance review has covered an assessment of risk across all scope areas as a core part of the
project assurance exercise. This particular section will set out the assessment on the feasibility of timelines.
The current SPM Programme is split into two phases, The Express branch rollout and the wider Programme
Business case Development. It has been split like this in order to start the Horizon replacement as soon as
possible whilst time is spent on discussing and making no regret decisions for the Business case development.
Express Rollout:
The Express rollout will incorporate part of the Horizon replacement technology in its early stages into branches
from September 2021 onwards and a total of 100 express branches are expected to have the updated IT
infrastructure in the following 3 months. By March 2022 this will increase to a total of 400 express branches.
These branches will only have the basic Royal Mail products and allow customers to post pre-paid letters and
parcels through current Payzone devices. New hardware required such as scales and label printers will also be
installed. The initial 100 express branches will be upgraded to basics branches in January 2022 to give the ability
to process more Royal Mail products in the branch and as a result they will not longer be restricted to pre-paid
letters only. The overall benefit of this rollout is to increase POL presence in locations where they do not have
branches and customers would not be able to access their products, whilst rolling simpler formats of POL which
are more attractive to retailers instead of having the full POL propositions.
Business case Development:
This business case covers the full replacement of Horizon, with the exception of the Express rollout which was
separated out as a no regrets decision to accelerate the replacement. The Horizon replacement system will
reach across all 11,500 branches, with a new counter that can process mail, banking, insurance and bill paying
services. Initially, a prototype counter will be developed by January 2022 which will be able to perform limited
tasks and by December 2022 the counter will have full functionality. Training for Postmasters will commence on
this new counter in January 2023 and all branches will have this new counter by March 2024 allowing Horizon to
be decommissioned shortly after.
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Post Office Limited ~ Strategic Platform Modernisation I Business Case Review Final Report
Full Rollout
Horizon
Jan 2021: £4.68m Interim
June 2021: Full SPM business
Sep 2021: First PO Express
Branch to open and go live
case to be approved
Dec 2022: Horizon replacement
Mar 2024/Sep 2024: All 11,500
branches have Horizon replacement
March 2024/March 2025: Fujitsu exit
uatote conan
The programme milestone timeline above is based on the high-level plans provided by POL and includes two
potential exit dates for Fujitsu (March 2024 and March 2025) depending on the progress of the programme.
The initial funding of £4.68m has been requested and approved to cover the initial procurement of the
technology, the current programme day to day operations and legal costs that will be incurred from April 2021
to June 2021. The full SPM business case is planned to be approved in June 2021.
The Horizon replacement is intended to be complete for full rollout with all configurations and pilots completed
by December 2022 with a contingency date of June 2023. Following this, all 11,500 branches expected to have
the Horizon replacement fully installed and operating by March 2024. Horizon will be fully decommissioned
once all counters are removed from POL branches, allowing a Fujitsu exit to take place as no maintenance of the
Horizon system will be required from that date forward.
POL is planning for a Fujitsu exit in March 2024 but is allowing a buffer of 1 year, meaning a worst-case scenario
of a Fujitsu exit of March 2025. However, if the timeline is delayed beyond March 2025, there is no contingency
in place to extend the Fujitsu contract beyond that date.
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Risk Assessment and Feasbility of Timelines Findings
Finding Potential Impact / Areas for Consideration _ Priority
Conclusion
be extended beyond 2025. I build and deploy any budgeted and planned to a suitably
required workaround robust level with associated
solutions in ordertokeep _ triggering mechanisms to minimise
are close to normal the risk of the main programme not
operation as possible. meeting its milestones
4.1-The wider programme I Contingency plans forthe I A dedicated workstream could be I
delivery and rollout must I wider programme must be _created within the SPM Programme I
be completed in advance of I defined early, with I to define contingency options Ha
the Fujitsu exit as it is appropriate triggering should they be needed. The I
unlikely that support can mechanisms in place to contingency options should then be I
I
Speed of 4.2- The current Express There is a risk that the Understand what contingency plans
Rollout rollout plan istohave an _I predicted timelines would _I_are in place if timelines are not going
initial 100 express branches I be moved to the worst case to be met. M
live by December 2021 and I scenario of the 2025 Fujitsu
for the remaining 300 exit or beyond that. MI reporting should be incorporated
branches to open by March to track the rollout to determine
2022 There could be unmapped how successful it is.
consequences for sucha
quick rollout as the speed of I Complete a profile review of all the
the rollout is untested rollout locations to understand the
against other programmes _ level of complexity of a rollout for
of this capacity. Issues that I each branch.
arise during the rollout may
be difficult to fix to stay on
the proposed timescale.
4.3- Postmaster feedback I Incorporation of feedback is __ Increase the alignment of the I
has been gathered via essential to the success of __ technology deployment with the
surveys which will be the programme, failure to I Postmaster engagement team led by
valuable in the solution do so may result in HOE pate ielde Naeae,
design of the SPM Postmasters not accepting
‘Once there is alignment the I
dependency link should be included
in the programme plan.
programme. However, itis I the new solution.
not clear within the
programme plan or the There is currently no ‘ t
business case how and defined mechanismfor
when the information will I Postmasters to feed in i
be incorporated into the requirements forthenew I
solution design and build. I solution. I
alice! The benefits register refers
tothe benefits that the
Postmasters gain fromthe
replacement solution. I
However, but it isnot clear I
if these benefits have been
socialised and agreed with
{or acknowledged by) the
Postmasters there is a lack
of evidence to show if this is
what they believe the new
system should provide them
with.
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Finding Potential Impact / Areas for Consideration _ Priority
Conclusion
4.4-There are 3 different I There isa risk that Increase alignment with POL
teams within the POL Postmasters do not receive I Stakeholder Manager's team and
organisation that are the correct and uptodate streamline the Postmasters
responsible for Postmaster I information and any relayed I Communication teams so there is
‘one team responsible for all content
communication and it is information from the
sent to them.
not clear how they all work I Postmasters is not received
in conjunction. back into the programme
and incorporated into the mM
replacement solution.
Postmasters may not be
being brought on the
Journey and have a lack of
input creating a product that
may not be fit for purpose
with no manageable
solution. As a result, the
legacy issues remain.
Postmaster
Communication
Postmasters may end up
receiving a large quantity of
information causing
confusion and making them
less hesitant to engage with
the programme.
5. Solutions Assurance
Overview
The solution proposed is centered around integration of clients and retailers who provide POL services, with the
aim of creating a more streamlined service where all transactions are quicker and easier to carry out. The
proposed solution will also be design with efficiency in mind, so that when new clients or new products are
added to POL portfolio, they can be added using in-house staff and in a shorter timeframe.
During our meeting with the SPM Programme Manager, we noted that the change of the technology system
should be in line with POL CEF. Evidence to support this has not yet been provided so we cannot confirm if this
is the case.
Decisions about design, build and deployment of the technology are made at the separate Programme Board
and SteerCo meetings that meet every three weeks. As discussed in the Programme Design and Governance
section of this report, we noted that although there is a technical design authority, this is limited to technical
specialists and does not include wider business individuals.
Continual improvement is part of the proposed solution, allowing modifications and upgrades to be made to the
deployed solution whilst minimising any impact to end users.
Design and Build
The current Horizon architecture has strengths that POL team would like to retain and build on such as the full
branch format, integration with third parties such as banks and utilities companies and back-office elements
such as SAP. However, additional capabilities are required such as self-service and retailer integration where a
POL is within a retailer’s shop unit. The SPM Programme have decided to keep the same back office enterprise
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applications such as SAP and to build new areas of functionality such as the transaction database. This will allow
POL to hold data for all transactions but will also hold a record of past transactions that have taken place. This
database needs to have high integrity and resilience built in due to the sensitive and large amounts of data it
will be holding.
POL APIs are being utilised to allow an easier configuration and integration for each of their partners. These APIs
will make it easier to add third party integration to the system and if new products are added to POL offering
then it is will be easier to update this in the system than it is currently with Horizon. When new products are
introduced the product journey engine is updated within the system and the end physical devices would not
need changing e.g. payzone devices or epos systems will remain the same. This is something that Horizon
cannot do today as any changes such as additions of a third party to the system will require the involvement of
Fujitsu and hence is a positive for the build of the new system. As a result, when new device types are
introduced then the system is more flexible to introduce new products.
Although there is no detailed procurement strategy for technology outlined in the business case, decisions have
been made such as choosing Amazon Web Services as the cloud-based solution in line with the wider POL
preferred technology stack. Although this decision was prior to SPM, it is being used for the Horizon
replacement system and is relevant to the decision-making process. The decision to use AWS is very clear from
the minutes of the meeting as it will reduce operating costs and will allow POL to converge all its cloud solutions
to one single instance of cloud providers instead of utilising multiple ones as it did prior to the Belfast exit
project. POL and Fujistu recommended the move to AWS and this was endorsed at a Steerco meeting. The
technology stack has been chosen and POL are assessing further components to add to the stack.
Deployment
The initial deployment of SPM has been designed to align with the Network strategy and will begin with 100
express branches using the new IT system in September 2021 and this will ramp up to 400 express branches
using the technology in March 2022. The target is to complete the full rollout by March 2024 with a contingency
of September 2024. Funding for the interim to develop the technology has been approved at £4.68m and this is
intended to support the SPM deployment until June 2021 after which the full business case is planned to be
approved. The plan is to add banking, mails, travel money and other retailer integration services to the Horizon
replacement system once the roll out begins and functionality will continue to increase until the March 2024
milestone.
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case Review Final Report
Solutions Assurance Findings
Technology strategy
Finding
5.1 - There is not a clear technology
procurement strategy in place for the
SPM programme, including devices
such as the retailer accompaniment
device and the full SPM counter.
Potential Impact /
Conclusion
Without a clear strategy itis less likely
that decisions made will align with the
rest of the business and may be costly
to maintain or even replace.
Areas for Consideration
‘Align the SPM tech strategy to the wider BTU or POL strategy if
this exists.
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Priority
Capability and Capacity
5.2 -POL SPM programme is making a
significant change to its technology
stack. The decision to use AWS Cloud
has been documented, However, for
future technology choices it is not
clear how decisions will be made and
if they will align to the rest of POL.
This may result ina lack of IT staff
skills and capability to manage the
implementation.
There is a risk that POL do not have the
in-house skillset to service or make any
changes to this technology. If the in-
house staff do not understand this then
a third party will have to be contracted
for the maintenance, driving up costs
and misaligning with an initial driver of
change.
Ensure there are capabilities in house to service the technology
and enough capacity to provide the support while in line with the
technology strategy. If this is not possible then a decision needs
to be made to either outsource a to a third party or begin
recruiting as soon as possible.
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#5 Case Review Final Report
Finding
Potential Impact /
Conclusion
Areas for Consideration
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Priority
5.3 - Interviews with strategic
partners such as Tesco and Co-op
have taken place. However, there is
currently a lack of formal interaction
at this point with Postmasters for this
programme, who account for 75-80%
of all transactions, but it is noted that
There is a risk that the solution created
favours strategic partners and does not
address technology solution that
Postmasters require. This could further
alienate Postmasters and in addition
create a solution that is not fit for
purpose for the majority of
Create a formal plan to incorporate Postmasters ideas from
surveys into the build of the new system.
Utilise the areas managers to receive feedback to further
develop the relationship with Postmasters and determine the
specific set of questions to be asked to gain insight on where
improvements can be made and how SPM is progressing.
Strategic Partners and this will be rectified in the near term. I stakeholders. lilies branch huib tor Poetmactare to provide jeedhack where an
Postmasters in-person visit is not viable.
Lack of buy in from Postmasters who Have Postmaster engagement sessions as soon as possible and
are the end users of the system and the I begin taking feedback to incorporate into the solution.
longstanding issues may not be fixed.
As such potential efficiencies could be
mixed during the design of the new IT
system.
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Appendix 1—Terms of Reference
Background
Post Office Limited (POL) is about to embark on the Strategic Platform Modernisation (SPM) programme which
will deliver services and systems that will be at the very heart of its operations for many years to come. POL is
acutely aware of the risks associated with a major transformation programme, in particular one which has a
significant IT delivery component. in order to ensure the programme is established and then executed in a way
which ensures ultimate success, POL would like to engage Deloitte (the Supplier) to undertake independent
assurance over SPM’s business case and programme design, and develop an assurance framework for the
programme as it begins delivery. Additionally, POL would like Deloitte's support in presenting the output of the
independent assurance to BEIS and UKGI.
Scope
The scope of this work will include a preliminary review of:
1) Procurement strategies and procurement of partners - Review and independently assure the
procurement strategy, including the expected commercial value-for-money and risk-reward balance,
with regards to designing, building and deploying the core new technology. Where appropriate, provide
alternative options and recommendations for modification to the sourcing strategy.
2) Financial and commercial estimates - Review and independently assure that the multi-year financial
profiles associated with the programme are based on sound, logical and realistic central assumptions.
Review the underlying assumptions, with specific emphasis on providing a view on the levels of risk and
variance associated with the different estimates.
3) Risk assessment and feasibility of timelines - Review and challenge the main risk elements of the
SPM programme. Provide a view on the feasibility of the programme’s overall timelines, with a particular
focus on timelines around third party integration management, data migration where relevant and
deployment, and key milestones.
4) Solutions assurance — Review and independently assure the overall approach that will be taken to
design, build and deploy the core technology replacing the Horizon platform. Where appropriate,
outline key alternative options and provide recommendations for modifications in the overall approach.
5) Programme design and governance — Review and independently assure the proposed design of the
programme including programme structure, project controls, decision-making processes, resourcing
plans and overall delivery approach.
Although this is not in the scope of this report, as part of the activities required to develop a longer-term assurance
plan, Deloitte will perform the following task
© Support and advice on assurance framework-Support the programme in developing a tailored, integrated
assurance plan to provide confidence in delivery. This will include specialist technical advice, deep dive
reviews and milestone-based assurance, coordinating between Internal Audit, POL’s Central Risk team,
and PMO activities.
Approach
© Conduct workshops and interviews with members of the programme team to understand the key aspects
of the programme design and the business case.
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Analyse and assess draft business cases and programme artefacts to provide feedback on areas for
improvement.
Develop a written report and presentation for POL Board and BEIS Senior Leadership assessing the quality
and feasibility of the Business case and Programme Design
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Appendix 2 - POL Contacts
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The following individuals are POL Employees that we engaged with through our review of the SPM Programme:
Job Title Name
Director of Business Transformation Unit
Zdravko Mlandenov
BTU Finance Lead
Woody Ruane
‘SPM Programme Manager
Sharon Bowker
Branch and Digital Engineering Director
Ben Cooke
Platform Delivery Lead
David Gemmel
Solutions Architect
David Steed
Strategy and Transformation Project
Manager
Friedrike Vetter
Internal Audit Lead
Diogo Vidinhas
POL Stakeholder Manager
Sarah Gallagher
Postmaster Experience Lead
Nick Beal
Director for Commercial Strategy
Chrysanthy Pispinis
‘Transformation and Strategy Director
Tim McInnes
Financial Modeller
Yemi Mustapha
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Appendix 3 — Documents Received
The below documents are all those that have been received as part of the independent assurance review that has
performed.
General
* 20210329_POL SPM external programmatic assurance — Statement of Requirements — Appendix B - final
‘* 20210428 POL Data Strategy and Platform scope
‘* POL Requests Tracker
© SPM Project level RAID log
‘* SPMP = technical solution
Australia Post
* Australia Post — Branch and Digital Engineering — Confluence
FW Aus Post.msg
Benefits
SPM Benefits Register
Build vs Buy
BvB General Assessment — Branch & Digital Engineering ~ Confluence
BvB IAM ~ Branch & Digital Engineering - Confluence
BvB Point of Sale ~ Branch & Digital Engineering — Confluence
BvB Point of Sale Assessment Supporting information — Branch & Digital Engineering - Confluence
8vB Product Journey Engine — Branch & Digital Engineering - Confluence
Horizon Replacement Build vs Buy Architectural Assessment - Branch & Digital Engineering — Confluence
ee weer
Business case Info
20210428_1929_SPM_MultiyearFundingRequest_SharedWithDeloitte.docx
20210507_1929_SPM_MultiyearFundingRequest_SharedWithDeloitte.docx
Business case Waterfall Network Optimisation v8 rab_updated.docx
Business case Waterfall Strategic Platform Modernisation PRIO0025674 Interim
Cost Model Overview_April 2021_External_Shared.pptx
NetOpt- Business case_01.04.21
RE Proposed chapters.msg
Slide discussed with UKGI on the 10M cap.msg
‘SPM Business case Architecture
eee were we
Confluence
ATM Dashboard - Branch & Digital Engineering ~ Confluence
Australia Post - Branch & Digital Engineering - Confluence
Branch & Ditial Engineering Director - Branch & Digital Engineering — Confluence
Branch and Digital Engineering — Capabilities
Branch Management Dashboard - Branch & Digital Engineering — Confluence
CounterUI
Data Integrity
Device Architecture
Devices Dashboard - Branch & Digital Engineering - Confluence
ePoS Trends - Branch & Digital Engineering — Confluence
Head of Platform Technology & Operations - Branch & Digital Engineering - Confluence
Head of Product Solution Architecture - Branch & Digital Engineering — Confluence
Integration Services Dashboard - Branch & Digital Engineering — Confluence
Location and Product Systems of Record ~ Current, Interim and Vision
Multi-Carrier Dashboard - Branch & Digital Engineering - Confluence
ParcelShop Device Lessons Learnt v2.0 (1)
Platform Delivery Lead - Branch & Digital Engineering — Confluence
POL Technology Principles V14 — Cloud Office - Confluence
Product Journey Engine Dashboard - Branch & Digital Engineering - Confluence
‘SPM Application Architectural Overview - Branch & Digital Engineering — Confluence
SPM Architectural Principles - Branch & Digital Engineering — Confluence
ee
eee eee we
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SPM Architectural Principles Map - Branch & Digital Engineering ~ Confluence
SPM Business Drivers - Branch & Digital Engineering - Confluence
SPM Dictionary - Branch & Digital Engineering ~ Confluence
‘SPM Programme Progress Report - Branch & Digital Engineering — Confluence
SPM Technical Drivers - Branch & Digital Engineering ~ Confluence
‘SPM-760643850-050421-0648
SPM-OrganisationStructure-040521-0905
Financial Costs Model
-Workbook Analysis_with Modeller comments 280421_v3
Model Overview_April 2021,shared
‘SPM Model Assumptions_shared
SPM Model User Guide_Shared
© SPM Programme Cost model_for AUDIT_050521
Org and Governance
* SPM Kick off presentation
© SPM-OrganisationStructure-040521-0905
* Updated org chart and timeline
* Technical Design Authroity_ToR
PO's Weekly Reporting
weekly reporting_2020_04_15 SPM Devices Project Reporting
weekly reporting_2020_04_15 SPM Reporting ~ Network Optimisation
weekly reporting_20210422 SPM Reporting — Network Optimisation
weekly reporting_Business case and External Assurance_22042021
weekly reporting Business case
weekly reporting_comms and engagement reporting v20210415
weekly reporting_comms and engagement reporting v20210422
© weekly reporting_comms and engagement reporting v20210423
PostMaster Engagement
* POL Postmaster Survey — Final STC 22 02 21
* POL Postmaster survey completed & incomplete open ends 12 02 21
* Postmaster engagement_user input summary v20210420
Procurement
* PP1 Procurement Policy V1.0 March Post Brexit Clean
Procurement Manualv v.3 (Brexit Amendments) 22 January 2021CLEAN
* POL Postmaster survey completed & incomplete open ends 12 02 21
Steer Co and Board
* Nick-read-post-office-future-past-and-present
* SPM Purpose and Plan
Steering Committee
© 20201113 - SPM and F) Exit discussion with Lisa Harrington
20201117 Appendix ~ Early tech design initiatives
20201117 SPM Steering Committee ~ discussion document - vFinal
20201214 SPM Steering Committee ~ discussion document - vFinal
20210129 SPM Steering Committee ~ discussion document
20210224 SPM Steering Committee ~ discussion document —vFinal
20210316 SPM Steering Committee — discussion document - vFinal
20210407 SPM Steering Committee ~ discussion document - vShared
20210428 SPM Steering Committee — discussion document - vShared
20210428 SPM Steering Committee — discussion document ~ select slides
* SPM Prove Phase SteerCo ToR v0.5
© 20201106 ~ SPM Board Update ~ November ~ Final
© 20210127 - SPM Board Update — January 2021 ~ vf
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‘+ 23.03_SPM Update_POL_Board version
© SPM Programme Board ToR v0.4_DRAFT
Timelines and Milestones
© Programme plan v0.5
© SPM Timelines
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Appendix 4 — Statement of Responsibility
We take responsibility for this report which is prepared on the basis of the limitations set out below. The matters raised in this
report are only those which came to our attention during the course of our work and are not necessarily a comprehensive
statement of all the weaknesses that may exist or all improvements that might be made. Any recommendations made for
improvements should be assessed by you for their full impact before they are implemented.
Other than as stated below, this document is confidential and prepared solely for your information and that of other beneficiaries
of our advice listed in our engagement letter. Therefore, you should not, refer to or use our name or this document for any other
purpose, disclose them or refer to them in any prospectus or other document, or make them available or communicate them to
any other party. If this document contains details of an arrangement that could result in a tax or National Insurance saving, no
such conditions of confidentiality apply to the details of that arrangement (for example, for the purpose of discussion with tax
authorities). In any event, no other party is entitled to rely on our document for any purpose whatsoever and thus we accept no
liability to any other party who is shown or gains access to this document.
Deloitte LLP
London
May 2021
a
POL-BSFF-WITN-017-0039718_0041
Deloitte.
This document is confidential and its not to be copied or made avallable to any other
party. Deloitte LLP does not accept any lability for use of or reliance on the contents of this
document by any person save by the intended recipient(s) to the extent agreed in a
Deloitte LLP engagement contract.
If this document contains details of an arrangement that could result ina tax or National
Insurance saving, no such conditions of confidentiality apply to the details of that
arrangement (for example, for the purpose of discussion with tax authorities).
Deloitte LLP is a limited liability partnership registered in England and Wales with
registered number 0C303675 and its registered office at 1 New Street Square, London,
ECAA 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affilate of Deloitte NSE LLP, a member firm of Deloitte
Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTLand
‘each ofits member firms are legally separate and independent entities. OTTL and Deloitte
NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn
more about our global network of member firms.
© 2021 Deloitte LP. All rights reserved,
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