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From: Owen Woodley;
Sent: Tue 13/02/2024 5:54:22 PM (UTC)
To: ismai J Elliot Jacobs
Ce: Nicola
Subject: RE: Martin Roberts
Both
An update on the exchanges below...
We have now agreed that Nic Marriott, HR Director, will run up an investigation into the
concerns you have raised and ensure that any appropriate action is taken on the back of her
findings.
Nic will shortly be reaching out to interview you both, with support from Jo Stammers who is
our Head of IR. Nic will be looking for further information and supporting evidence from you
on the issues raised - both in the notes documented by Henry and in Elliot's subsequent list of
6 items earlier in this email chain - and will investigate from there.
I will be speaking to Martin tomorrow morning to explain the approach that we will be taking,
which will also consider any concerns he may wish to raise, and I will be clear that no further
communication on this will be coming from you or Elliot until the investigation concludes.
Rgds.
Owen
Owen Woodley
Deputy CEO
3° Floor,
100 Wood Street
London, EC2V 7ER
From: Owen Woodley
Sent: Tuesday, Feb
To: Saf ismail I
Hliot Jacob:
Karen McEwan
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Subject: RE: Martin Roberts
Funnily enough, Saf, Karen and I caught up on this earlier today.
Long story short, the right way to deal with this is to now run a formal investigation into the
allegations you and Elliot have raised about Martin. Karen is organising a hearing manager
and will be in touch soon. In the meantime, I suggest you maintain the stance of not
responding to Martin’s email. If he chases, please let me know and Karen or I will follow up
with him.
Rgds.
Owen
Owen Woodley
Deputy CEO
3 Floor,
100 Wood Street
London, EC2V 7ER
Sent: Tuesday, February 6, 2024 3:28 PM
To: Owen Woodley
Ce: Elliot Jacobs!
Hi Owen
Hope all is well, has there been any progress with a response for Martin?
Regards
Saf Ismail
Non-Executive Director
100 Wood Street,
London, EC2V 7ER
postoffice.co.uk
From: Owen Woodley <.
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Sent: Wednesday, January 31, 2024 8:42 PM
GRO
enjamin Tidswell “} Nick Read
ab Karen McEwa:
Subject: Re: Martin Roberts
Thanks Elliot. I need to get some advice on this so I suggest you don’t respond at this point and
continue with tomorrow’s meeting as planned. Karen or I will revert.
Reds.
Owen
Sent from Outlook for iOS
From: Elliot Jacobs:
Sent: Wednesday, J:
To: Saf ismail;
Ce: Benjamin.
Subject: Martin Roberts
Hi Owen,
As promised, Saf and I sat down and talked with Martin after the Board meeting
yesterday.
An honest and open discussion was had and we believe we had put the matter to
bed.
This evening, we have received the email below from Martin asking us to retract the
statements made in the document.
Whilst we have both made clear the tone and way it was delivered was unacceptable
and should never had been circulated; the content is not something we feel is
incorrect with regards to the Retail team leadership and performance.
When we look at the points in question, our position remains that these are both
important and urgent issues that must be addressed, not ignored - regardless of how
they have come into his mailbox.
1. Phoenix - this should be dealt with by now and has been left too long without
resolution.
2. Proposed PM NED replacement plan - will leave a significant void in the PM
capability in senior decision making/knowledge in the business. Which members
of Board have commented as not in the business' best interest at this time.
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3. Putting stamps on PM's Horizon systems without consent is plain wrong and
should never have happened the way it was done.
4. Not having properly dealt with the multiple complaints that we have been told
exist and have been registered against MR is unacceptable and goes to the
Culture issue which we have discussed at length.
5. Lack of engagement by the PM Engagement team with the NEDs - we are
sidelined and rarely consulted by the PM Engagement team on anything.
6. Path-clearing presents a significant issue for the company both optically and
operationally - as flagged previously at multiple Board meetings, but now far
more evidently.
None of the above represent issues that we believe we can or should withdrawal from
the record - however they were inappropriately delivered to the people who received
them as a result of Henry's actions.
We have a call booked with Martin for our quarterly catch up tomorrow morning (a
standing call in the diary) - and we are not looking to inflame matters further, but
clearly, we cannot just issue some sort of blanket withdrawal.
As such, your guidance would be appreciated on how you think we should approach
this.
Elliot
From: Martin Roberts! — “GRO, —
Sent: Wednesday, Ja
To: Elliot Jacob:
Subject: Project Pineapple
+) Saf ismai
Elliot /Saf,
I appreciate you taking the time last evening to apologise and explain the dreadful situation I found
myself in over the last few weeks.
The allegations and comments were uncalled for and upset me a great deal and should never have
happened and the detail sent to me under the title Project Pineapple was unacceptable.
I would now ask that you please put in writing the apology and retract all the allegations and
statements presented in the email that I was copied in on.
I look forward to receiving the email reply so we can move on and continue working together.
Best
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Martin
Martin Roberts
Group Chief Retail Officer
100 Wood Street
London, EC2V 7ER
postoffice.co.uk
@