RLITO000580
RLITO000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
a; GOV.UK
ed Post Office
Department for
Business & Trade
Transparency data
Post Office Horizon financial
redress data as of 28 February
2025
Updated 7 March 2025
Contents
Financial redress paid
Claim data by scheme
Overturned Convictions (OC)
Group Litigation Order (GLO) scheme
Horizon Shortfall Scheme (HSS)
Horizon Convictions Redress Scheme (HCRS)
Post Office data
Web accessible tables
ON oaron >
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-2... 1/19
RLITO0000580
RLITO000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
OGL
© Crown copyright 2025
This publication is licensed under the terms of the Open Government Licence v3.0 except where
otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-
licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London
TW9 4DU, or email: psi a
Where we have identified any third party copyright information you will need to obtain
permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/post-office-
horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-28-
february-2025
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-2... 2/19
RLITO0000580
RLITO000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
As of 28 February 2025, approximately £768 million has been paid to over
5,100 claimants across 4 schemes:
e Horizon Shortfall Scheme (HSS): £374 million total value of all payments
including interim payments
e Group Litigation Order (GLO) Scheme: £139 million total value of all
payments including interim payments
e Overturned Convictions (OC): £66 million total value of all payments
including interim payments
e Horizon Convictions Redress Scheme (HCRS): £190 million total value of
all payments including interim payments
Spend is rounded to the nearest £1 million.
1. Financial redress paid
The chart in this section shows the cumulative total of redress paid by
month and broken down by scheme. As of 28 February 2025, £768 million
has been paid in financial redress. This is up from £663 million on 31
January 2025.
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-2... 3/19
RLITO000580
RLIT0000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
800
500
HRS.
moc
400
"GLO
I mss,
300
Mar24 — Apr24— May-24—Jun-24 t24 — Nov24 —Dec-24 = Jan-25—Feb-25,
24 Aug2d—Sep-24
8
Diagram 1: a stacked bar chart showing the cumulative total of financial
redress paid each month. The bars are broken down into the 4 redress
schemes: HSS, GLO, OC and HCRS.
View the web accessible version of diagram 1.
2. Claim data by scheme
Scheme Claims Offers Offers Claims
received made accepted paid
Overturned Convictions 84 75 68 68
(OC): full and final [+2] [+2] [+2] [+2]
Group Litigation Order 431 410 273 272
Scheme (GLO): full and [+23] [+27] [+16] [+20]
final
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-2... 4/19
RLITO000580
RLITOO00580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
Scheme Claims Offers Offers Claims
received made accepted paid
Horizon Shortfall 2417 2417 2102 2100
Scheme (HSS): eligible [-] [-] [+8] [+10]
claims before deadline
Horizon Shortfall 6150 2829 2038 1958
Scheme (HSS): eligible [+1485] [+1027] [+732] [+698]
late claims
Horizon Convictions 417 417 417 407
Redress Scheme [+34] [+34] [+34] [+43]
(HCRS): initial interim
payments
Horizon Convictions 299 299 299 273
Redress Scheme [+67] [+67] [+67] [+65]
(HCRS): full and final
Information correct as of 28 February 2025.
Changes from last month’s publication (31 January 2025) in square
brackets.
[-] indicates no change since last month.
2.1 Notes for table
In the ‘Claim data by scheme’ table:
e data regarding the HSS and OC are sourced from Post Office Ltd, which
retains full responsibility for the data published on its website
e the HCRS redress payments data reflect the current position at a point in
time - it should be noted that these totals can change slightly as time
goes on as payments are retrospectively confirmed as received by
claimants
3. Overturned Convictions (OC)
Initial interim payments are available to eligible postmasters upon getting
their conviction overturned on the grounds that it was reliant on Horizon
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-2... 5/19
RLITO0000580
RLITO000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
evidence.
As of 31 October 2024, all 111 eligible claimants have either reached full
and final settlement or received a minimum of £200,000 through interim
payments.
A full and final claim is defined as:
e both non-pecuniary and pecuniary claims have been received and
sufficiently particularised to substantiate redress payments of £450,000 or
more
e or the claimant has requested the £600,000 fixed sum offer
Post Office Ltd has been progressing non-pecuniary settlements first to get
money to postmasters as quickly as possible, which means a number of
partial settlements have been reached in addition to the full and final
settlements published here. Post Office Ltd continues to work on finalising
these outstanding claims.
Any individual with a conviction overturned by the Post Office (Horizon
System) Offences Act 2024 or the Post Office (Horizon System) Offences
(Scotland) Act 2024 will be eligible to seek financial redress through the
HCRS.
3.1 Full and final claimant stages
As of 28 February 2025, there are 111 claimants eligible for financial redress
through the OC scheme. From these 111, Post Office Ltd has received 84
full and final claims.
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-2... 6/19
RLITO000580
RLIT0000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
Full claims to be
received, 27
Full claims
received, 84
Diagram 2: a pie chart showing the breakdown of full and final claims
received against those yet to be received for claimants eligible to receive
financial redress under OC.
View the web accessible version of diagram 2.
Of these 84 claims, 68 have been paid and a further 7 have received offers.
The remaining 9 are awaiting offers from Post Office Ltd. The Post Office is
making progress on progressing these outstanding claims.
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-2... 7/19
RLITO000580
RLITO000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
Claims being assessed § Offers made and being considered
Offers accepted and awaiting payment 1m Claims paid
i) 10 20 30 40 50 60 70 80 90
Diagram 3: a stacked bar showing the current application stages of claims
received under the OC scheme.
View the web accessible version of diagram 3.
4. Group Litigation Order (GLO) scheme
Out of the 555 who were members of the GLO, 63 postmasters had
convictions and are therefore eligible to apply for redress once their
conviction has been overturned. If their conviction has been overturned by
the courts, they are eligible under the OC scheme. If their conviction has
been overturned by the legislation, they are eligible for the HCRS.
As of 28 February 2025, full and final redress has been agreed with 273
claimants, of whom 153 accepted the £75,000 fixed offer. Full and final
redress has been paid to 272 claimants, with a further 216 individuals have
received partial or interim redress payments, including people who have not
yet submitted full claims. In total, 488 claimants have received some form of
payment (full and final, partial or interim redress payments).
4.1 Full and final claimant stages
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-2... 8/19
RLITO000580
RLIT0000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
There are 492 claimants eligible for financial redress through
the GLO scheme. As of 28 February 2025, 431 full and final claims have
been received. For full and final claims received, the number reported refers
to all claims assessed as complete.
Further claims may have been received recently but not yet assessed to
determine whether they are complete. A claim initially assessed as complete
may subsequently be found to require further information and therefore be
removed from counts of complete claims received while awaiting this
information.
Full claims to be
received, 61
Full claims
received, 431
Diagram 4: a pie chart showing the breakdown of full and final claims
received against those yet to be received for claimants eligible to receive
financial redress under the GLO scheme.
View the web accessible version of diagram 4.
Of these 431 claims, 272 have been paid and another offer has been
accepted but is awaiting payment. Another 137 postmasters have received
offers from the Department for Business and Trade (DBT) and the
remaining 21 are awaiting offers.
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-2... 9/19
RLITO000580
RLITO000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
Claims being assessed @ Offers made and being considered
Offers accepted and awaiting payment m Claims paid
) 50 100 150 200 250 300 350 400 450
Diagram 5: a stacked bar showing the current application stages of claims
received under the GLO scheme.
View the web accessible version of diagram 5.
4.2 Scheme delivery target
DBT is committed to a target of making a first offer to 90% of claimants who
have submitted a full claim within 40 working days. A full claim is defined as
a claim which the department considers, with advice from its legal advisors,
does not need any further evidence in order to assess every element of the
claim.
Should the department consider further evidence is needed in order to
make a full assessment, the 40 working day target will not start until such
time that the required evidence is received from the claimant or any other
source.
Over the lifetime of the scheme to 28 February 2025, 89.6% of claimants
received their first offer within 40 working days of submitting a full claim.
DBT’s target is providing a substantive response within 40 working days to
90% of claimants who submit a complete challenge from 1 December 2024.
A challenge will be considered ‘complete’ if the department does not require
any more information from the claimant or their advisors in order to provide
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-... 10/19
RLITO0000580
RLITO000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
a substantive response. A substantive response is defined as the claimant
receiving a revised offer or a decision to uphold the original offer.
As of 28 February 2025, 95% of claimants (18 out of 19) who submitted
complete challenges after 1 December 2024 received their substantive
response within 40 working days of doing so. Claims are being assessed in
the date order in which they were submitted, so no challenge submitted
before 1 December 2024 will be left behind.
4.3 £75,000 fixed payment impact
Due to changes made in January 2024, all eligible GLO claimants are now
offered the option to settle their claims on a full and final basis for a total
fixed sum of £75,000 inclusive of interest, instead of making a claim for their
individual losses.
This means that the claim would not be assessed by the department against
the process set out in the guidance and principles
(https://www.gov.uk/government/publications/compensation-scheme-for-group-
litigation-order-case-postmasters).
Any payments received from the department to date or from
the GLO settlement will be deducted from the £75,000 before payment is
made.
As of 28 February 2025, 273 offers have been accepted, of which 153 are
offers of the £75,000 fixed payment. Of those who have accepted the
£75,000 fixed payment, four-fifths are new claims and a fifth had previously
accepted offers.
5. Horizon Shortfall Scheme (HSS)
Post Office Ltd received 2,417 eligible claims by March 2021.
The closure date for applications was 27 November 2020, but Post Office
Ltd continued to accept applications for the original deadline group up to
March 2021.
In October 2022, the government announced that additional funding would
be provided so that eligible late claimants could receive financial redress,
and the scheme reopened for applications.
Post Office Ltd has received 6,150 eligible late claims to date.
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-... 11/19
RLITO0000580
RLITO000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
Interim payments on the HSS are available before and after claimants
receive an offer of redress.
The £374 million paid out on the HSS includes £33.5 million in interim
payments to original claimants and £8.7 million in interim payments to late
applications.
On 13 March 2024, the government announced that all
eligible HSS claimants would be entitled to a fixed sum award of £75,000 to
settle their claim.
Post Office Ltd continues to make top-up payments to claimants who had
previously accepted a full and final offer below the value of £75,000, to bring
their total redress to £75,000.
Post Office Ltd has also started to make payments of the full £75,000 fixed
sum award to HSS applicants who have not previously received redress but
have now accepted this offer. The number and amount of offers and
payments made for the full fixed sum are now included in the HSS figures
below and in the HSS eligible late claims figures on the ‘Claim data by
scheme’ table.
As of 28 February 2025, approximately £223 million has been paid in award
top-ups and £75,000 awards.
5.1 Eligible claimant stages
As of 28 February 2025, 8,567 claims for financial redress have been
received through the HSS. This includes applications received before the
original deadline, and applications received since the scheme reopened in
October 2022.
Of the total 8,567 claims received, 4,058 have been paid and a further 82
have accepted offers and are awaiting payment. Another 1,106 claimants
are currently in receipt of offers that they have not yet accepted and the
remaining 3,321 claimants are awaiting offers from Post Office Ltd.
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-... 12/19
RLITO000580
RLITO000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
m Claims being assessed ™ Offers made and being considered
Offers accepted and awaiting payment Claims paid
() 1000 2000 3000 4000 5000 6000 7000 8000 9000
Diagram 6: a stacked bar showing the current application stages of claims
received under the HSS.
View the web accessible version of diagram 6.
6. Horizon Convictions Redress Scheme
(HCRS)
The Post Office (Horizon System) Offences Act 2024 and the Post Office
(Horizon System) Offences (Scotland) Act 2024 quashed Horizon-related
convictions on a blanket basis in June 2024, according to a set of criteria in
the acts, covering each UK nation.
On 30 July 2024, the UK government announced the launch of the Horizon
Convictions Redress Scheme (HCRS) (https://www.gov.uk/guidance/horizon-
convictions-redress-scheme-hcrs-applying-for-financial-redress), delivered by
DBT, to provide financial redress to postmasters across the UK who had
their convictions quashed by the acts.
Applicants have begun registering for the HCRS and the department is
working with the relevant justice authorities to confirm individual applicants’
eligibility for the scheme.
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-... 13/19
RLITO000580
RLITO000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
Eligible applicants have a choice of 2 routes to redress. They can either
accept a fixed and final sum of £600,000, or they can choose to submit their
application to a detailed assessment process.
All eligible applicants are entitled to an initial interim payment of £200,000.
The department is now publishing data on settlements, broken down by
initial interim payments and full and final settlements.
6.1 Full and final claimant stages
As of 28 February 2025, 299 full and final claims for financial redress have
been received through the HCRS. Of these 299 claims, 273 have received
payments and the remaining 26 have accepted offers for redress and are
awaiting payment from DBT.
mClaims being assessed 1 Offers made and being considered
Offers accepted and awaiting payment m Claims paid
0 50 100 150 200 250 300 350
Diagram 7: a stacked bar showing the current application stages of claims
received under the HCRS.
View the web accessible version of diagram 7.
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-...
14119
RLITO000580
RLIT0000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
7. Post Office data
These data are part of DBT’s Post Office Horizon financial redress data
collection (https://www.gov.uk/government/collections/post-office-horizon-
compensation-data),
The department publishes independent reports, written by Dentons, on
the GLO scheme (https://www.gov.uk/government/publications/glo-compensation-
scheme-financial-redress-reports-for-2024).
The Ministry of Justice publishes Post Office (Horizon System) Offences Act
2024: Quashed convictions management information
(https://www.gov.uk/government/publications/post-office-horizon-system-offences-
act-2024-quashed-convictions-management-information).
Post Office Ltd also publishes:
e updates on Overturned Convictions and financial redress
(https://corporate.postoffice.co.uk/en/horizon-scandal-pages/overturned-
convictions-and-financial-redress-information-on-progress/)
e updates on the HSS (https://corporate.postoffice.co.uk/horizon-scandal-
pages/horizon-shortfall-scheme-information-and-data/)
e reports on Horizon financial redress
(https://corporate.postoffice.co.uk/en/horizon-scandal-pages/progress-reports-
commissioned-by-department-for-business-and-trade/)
8. Web accessible tables
8.1 Financial redress paid
Month HSS GLO oc HCRS* Total
(£ (£ (£ (£ million) (£
million) million) million) million)
Mar-24 111 39 41 Not 190
applicable
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-... 15/19
RLITO000580
RLITOO00580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
Month HSS GLO oc HCRS* Total
(£ (£ (£ (£ million) (£
million) million) million) million)
Apr-24 113 42 42 Not 196
applicable
May- 122 54 46 Not 222
24 applicable
Jun-24 124 64 49 Not 236
applicable
Jul-24 126 80 54 Not 261
applicable
Aug- 144 87 56 1 289
24
Sep-24 196 97 59 11 363
Oct-24 230 106 60 42 438
Nov-24 245 115 61 79 499
Dec-24 277 122 65 129 594
Jan-25 315 128 65 156 663
Feb-25 374 139 66 190 768
*The HCRS was announced in July 2024. The first payments to claimants
were made in August 2024.
8.2 Overturned Convictions (OC): full and final claims
Application status Number of applications Percentage (%)
Full claims received 84 76
Full claims to be received 27 24
Total 111 100
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-... 16/19
RLITO000580
RLITOO00580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
Application stage Number of Percentage
applicants (%)
Claims being assessed 9 11
Offers made and being 7 8
considered
Offers accepted and awaiting 0 0
payment
Claims paid 68 81
Total 84 100
8.3 Group Litigation Order (GLO) Scheme: full and
final claims
Application status Number of applications Percentage (%)
Full claims received 431 88
Full claims to be received 61 12
Total 492 100
Application stage Number of Percentage
applicants (%)
Claims being assessed 21 5
Offers made and being 137 32
considered
Offers accepted and awaiting 1 0
payment
Claims paid 272 63
Total 431 100
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-... 17/19
RLITO000580
RLITO000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
8.4 Horizon Shortfall Scheme (HSS)
Application stage Number of Percentage
applicants (%)
Claims being assessed 3321 39
Offers made and being 1106 13
considered
Offers accepted and awaiting 82 1
payment
Claims paid 4058 47
Total 8567 100
8.5 Horizon Conviction Redress Scheme (HCRS): full
and final claims
Application stage Number of Percentage
applicants (%)
Claims being assessed 0 0
Offers made and being 0 0
considered
Offers accepted and awaiting 26 9
payment
Claims paid 273 91
Total 299 100
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-... 18/19
RLITO000580
RLIT0000580
25/03/2025, 16:45 Post Office Horizon financial redress data as of 28 February 2025 - GOV.UK
All content is available under the Open Government
, except where otherwise stated © Crown copyright
https://www.gov.uk/government/publications/post-office-horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-... 19/19