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ai; GOV.UK
eS Post Office
Department for
Business & Trade
Transparency data
Post Office Horizon financial
redress data as of 31 January
2025
Updated 7 April 2025
Contents
Financial redress paid
Claim data by scheme
Overturned Convictions (OC)
Group Litigation Order (GLO) scheme
Horizon Shortfall Scheme (HSS)
Horizon Convictions Redress Scheme (HCRS)
Post Office data
Web accessible tables
OP NOanPPFeN DB
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OGL
© Crown copyright 2025
This publication is licensed under the terms of the Open Government Licence v3.0 except where
otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-
licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London
TW9 4DU, or email: psi
Where we have identified any third party copyright information you will need to obtain
permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/post-office-
horizon-financial-redress-data-for-2025/post-office-horizon-financial-redress-data-as-of-31-
january-2025
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As of 31 January 2025, approximately £663 million has been paid to over
4,300 claimants across 4 schemes:
e Horizon Shortfall Scheme (HSS): £315 million total value of all payments
including interim payments
e Group Litigation Order (GLO) Scheme: £128 million total value of all
payments including interim payments
e Overturned Convictions (OC): £65 million total value of all payments
including interim payments
e Horizon Convictions Redress Scheme (HCRS): £156 million total value of
all payments including interim payments
Spend is rounded to the nearest £1 million.
1. Financial redress paid
The chart in this section shows the cumulative total of redress paid by
month and broken down by scheme. As of 31 January 2025, £663 million
has been paid in financial redress. This is up from £594 million last month.
£ millions
700
&
&
Apr24— May-24 = Jun-24 —Juk24——Aug24
400
°
Sep-24 Oct24 —Nov24 —Dec-24
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mHCRS
moc
GLO
miss,
Diagram 1: a stacked bar chart showing the cumulative total of financial
redress paid each month. The bars are broken down into the 4 redress
schemes: HSS, GLO, OC and HCRS.
View the web accessible version of diagram 1.
2. Claim data by scheme
Scheme Claims
received
Overturned Convictions 82
(OC): full and final [-]
Group Litigation Order 408
Scheme (GLO): full and [+38]
final
Offers
made
73
E]
383
[+37]
Offers
accepted
66
E]
257
[+14]
Claims
paid
66
252
[+15]
Scheme
Horizon Shortfall
Scheme (HSS): eligible
claims before deadline
Horizon Shortfall
Scheme (HSS): eligible
late claims
Horizon Convictions
Redress Scheme
(HCRS): initial interim
payments
Horizon Convictions
Redress Scheme
(HCRS): full and final
Information correct as of 31 January 2025.
Claims
received
2417
i
4665
[+270]
383
[+62]
232
[+56]
Offers
made
2417
ie
1802
[+629]
383
[+62]
232
[+56]
Offers
accepted
2094
[+2]
1306
[+439]
383
[+62]
232
[+56]
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Claims
paid
2090
[+6]
1260
[+433]
364
[+47]
208
[+43]
Changes from last month’s publication (3 January 2025 data) in square
brackets.
[-] indicates no change since last month.
2.1 Notes for table
In the ‘Claim data by scheme’ table:
e data regarding the HSS and OC are sourced from Post Office Ltd, which
retains full responsibility for the data published on its website
e the HCRS redress payments data reflect the current position at a point in
time - it should be noted that these totals can change slightly as time
goes on as payments are retrospectively confirmed as received by
claimants
3. Overturned Convictions (OC)
Initial interim payments are available to eligible postmasters upon getting
their conviction overturned on the grounds that it was reliant on Horizon
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evidence.
As of 31 October 2024, all 111 eligible claimants have either reached full
and final settlement or received a minimum of £200,000 through interim
payments.
A full and final claim is defined as:
e both non-pecuniary and pecuniary claims have been received and
sufficiently particularised to substantiate redress payments of £450,000 or
more
e or the claimant has requested the £600,000 fixed sum offer
Post Office Ltd has been progressing non-pecuniary settlements first to get
money to postmasters as quickly as possible, which means a number of
partial settlements have been reached in addition to the full and final
settlements published here. Post Office Ltd continues to work on finalising
these outstanding claims.
Any individual with a conviction overturned by the Post Office (Horizon
System) Offences Act 2024 or the Post Office (Horizon System) Offences
(Scotland) Act 2024 will be eligible to seek financial redress through the
HCRS.
3.1 Full and final claimant stages
As of 31 January 2025, there are 111 claimants eligible for financial redress
through the OC scheme. From these 111, Post Office Ltd has received 82
full and final claims.
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Full claims to be
received, 29
Full claims
received, 82
Diagram 2: a pie chart showing the breakdown of full and final claims
received against those yet to be received for claimants eligible to receive
financial redress under OC.
View the web accessible version of diagram 2.
Of these 82 claims, 66 have been paid and a further 7 have received offers.
The remaining 9 are awaiting offers from Post Office Ltd. The Post Office is
making progress on progressing these outstanding claims.
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Claims being assessed Offers made and being considered
Offers accepted and awaiting payment Claims paid
0 10 20 30 40 50 60 70 80 90
Diagram 3: a stacked bar showing the current application stages of claims
received under the OC scheme.
View the web accessible version of diagram 3.
4. Group Litigation Order (GLO) scheme
Out of the 555 who were members of the GLO, 63 postmasters had
convictions and are therefore eligible to apply for redress once their
conviction has been overturned. If their conviction has been overturned by
the courts, they are eligible under the OC scheme. If their conviction has
been overturned by the legislation, they are eligible for the HCRS.
As of 31 January 2025, the department had received 408 completed claims
from eligible GLO postmasters. Full and final redress has been agreed with
257 claimants, of whom 153 accepted the £75,000 fixed offer. A further 229
individuals have received partial or interim redress payments, including
people who have not yet submitted full claims.
4.1 Full and final claimant stages
There are 492 claimants eligible for financial redress through
the GLO scheme. As of 31 January 2025, 408 full and final claims have
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been received. For full and final claims received, the number reported refers
to all claims assessed as complete.
Further claims may have been received recently but not yet assessed to
determine whether they are complete. A claim initially assessed as complete
may subsequently be found to require further information and therefore be
removed from counts of complete claims received while awaiting this
information.
Full claims to be
received, 84
Full claims
received, 408
Diagram 4: a pie chart showing the breakdown of full and final claims
received against those yet to be received for claimants eligible to receive
financial redress under the GLO scheme.
View the web accessible version of diagram 4.
Of these 408 claims, 252 have been paid and a further 5 have accepted
offers and are awaiting payment. Another 126 postmasters have received
offers from the Department for Business and Trade (DBT) and the
remaining 24 are awaiting offers.
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@ Claims being assessed @ Offers made and being considered
1 Offers accepted and awaiting payment Claims paid
0 50 100 150 200 250 300 350 400 450
Diagram 5: a stacked bar showing the current application stages of claims
received under the GLO scheme.
View the web accessible version of diagram 5.
4.2 Scheme delivery target
DBT is committed to a target of making a first offer to 90% of claimants who
have submitted a full claim within 40 working days. A full claim is defined as
a claim which DBT considers, with advice from its legal advisors, does not
need any further evidence in order to assess every element of the claim.
Should the department consider further evidence is needed in order to
make a full assessment, the 40 working day target will not start until such
time that the required evidence is received from the claimant or any other
source.
Over the lifetime of the scheme to 31 January 2025, 89% of claimants
received their first offer within 40 working days of submitting a full claim.
DBT’s target is providing a substantive response within 40 working days to
90% of claimants who submit a complete challenge from 1 December 2024.
A challenge will be considered ‘complete’ if the department does not require
any more information from the claimant or their advisors in order to provide
a substantive response. A substantive response is defined as the claimant
receiving a revised offer or a decision to uphold the original offer.
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As at 31 January 2025, 100% of claimants (3 out of 3) who submitted
complete challenges after 1 December 2024 received their substantive
response within 40 working days of doing so. Claims are being assessed in
the date order in which they were submitted, so no challenge submitted
before 1 December 2024 will be left behind.
4.3 £75,000 fixed payment impact
Due to changes made in January 2024, all eligible GLO claimants are now
offered the option to settle their claims on a full and final basis for a total
fixed sum of £75,000 inclusive of interest, instead of making a claim for their
individual losses.
This means that the claim would not be assessed by the department against
the process set out in the guidance and principles
(https://www.gov.uk/government/publications/compensation-scheme-for-group-
litigation-order-case-postmasters).
Any payments received from the department to date or from
the GLO settlement will be deducted from the £75,000 before payment is
made.
As of 31 January 2025, 243 offers have been accepted, of which 153 are
offers of the £75,000 fixed payment. Of those who have accepted the
£75,000 fixed payment, four-fifths are new claims and a fifth had previously
accepted offers.
5. Horizon Shortfall Scheme (HSS)
Post Office Ltd received 2,417 eligible claims by March 2021.
The closure date for applications was 27 November 2020, but Post Office
Ltd continued to accept applications for the original deadline group up to
March 2021.
In October 2022, the government announced that additional funding would
be provided so that eligible late claimants could receive financial redress,
and the scheme reopened for applications.
Post Office Ltd has received 4,665 eligible late claims to date.
Interim payments on the HSS are available before and after claimants
receive an offer of redress.
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The £315 million paid out on the HSS includes £33.3 million in interim
payments to original claimants and £7.9 million in interim payments to late
applications.
On 13 March 2024, the government announced that all
eligible HSS claimants would be entitled to a fixed sum award of £75,000 to
settle their claim.
Post Office Ltd continues to make top-up payments to claimants who had
previously accepted a full and final offer below the value of £75,000, to bring
their total redress to £75,000.
Post Office Ltd has also started to make payments of the full £75,000 fixed
sum award to HSS applicants who have not previously received redress but
have now accepted this offer. The number and amount of offers and
payments made for the full fixed sum are now included in the HSS figures
below and in the HSS eligible late claims figures on the ‘Claim data by
scheme’ table.
As of 31 January 2025, approximately £171 million has been paid in award
top-ups and £75,000 awards.
5.1 Eligible claimant stages
As of 31 January 2025, 7,082 claims for financial redress have been
received through the HSS. This includes applications received before the
original deadline, and applications received since the scheme reopened in
October 2022.
Of the total 7,082 claims received, 3,350 have been paid and a further 50
have accepted offers and are awaiting payment. Another 819 claimants are
currently in receipt of offers that they have not yet accepted and the
remaining 2,863 claimants are awaiting offers from Post Office Ltd.
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Claims being assessed Offers made and being considered
™ Offers accepted and awaiting payment m Claims paid
te) 1000 2000 3000 4000 5000 6000 7000 8000
Diagram 6: a stacked bar showing the current application stages of claims
received under the HSS.
View the web accessible version of diagram 6.
6. Horizon Convictions Redress Scheme
(HCRS)
The Post Office (Horizon System) Offences Act 2024 and the Post Office
(Horizon System) Offences (Scotland) Act 2024 quashed Horizon-related
convictions on a blanket basis in June 2024, according to a set of criteria in
the acts, covering each UK nation.
On 30 July 2024, the UK government announced the launch of the Horizon
Convictions Redress Scheme (HCRS) (https://www.gov.uk/guidance/horizon-
convictions-redress-scheme-hcrs-applying-for-financial-redress), delivered by
DBT, to provide financial redress to postmasters across the UK who had
their convictions quashed by the acts.
Applicants have begun registering for the HCRS and the department is
working with the relevant justice authorities to confirm individual applicants’
eligibility for the scheme.
Eligible applicants have a choice of 2 routes to redress. They can either
accept a fixed and final sum of £600,000, or they can choose to submit their
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application to a detailed assessment process.
All eligible applicants are entitled to an initial interim payment of £200,000.
The department is now publishing data on settlements, broken down by
initial interim payments and full and final settlements.
6.1 Full and final claimant stages
As of 31 January 2025, 232 full and final claims for financial redress have
been received through the HCRS. Of these 232 claims, 208 have received
payments and the remaining 24 have accepted offers for redress and are
awaiting payment from DBT.
Claims being assessed ™ Offers made and being considered
™ Offers accepted and awaiting payment ™ Claims paid
0 50 100 150 200 250
Diagram 7: a stacked bar showing the current application stages of claims
received under the HCRS.
View the web accessible version of diagram 7.
7. Post Office data
These data are part of DBT’s Post Office Horizon financial redress data
collection (https://www.gov.uk/government/collections/post-office-horizon-
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compensation-data).
DBT publishes independent reports, written by Dentons, on
the GLO scheme (https://www.gov.uk/government/publications/glo-compensation-
scheme-financial-redress-reports-for-2025).
The Ministry of Justice publishes Post Office (Horizon System) Offences Act
2024: Quashed convictions management information
(https://www.gov.uk/government/publications/post-office-horizon-system-offences-
act-2024-quashed-convictions-management-information).
Post Office Ltd also publishes:
e updates on Overturned Convictions and financial redress
(https://corporate.postoffice.co.uk/en/horizon-scandal-pages/overturned-
convictions-and-financial-redress-information-on-progress/)
e updates on the HSS (https://corporate.postoffice.co.uk/horizon-scandal-
pages/horizon-shortfall-scheme-information-and-data/)
e reports on Horizon financial redress
(https://corporate.postoffice.co.uk/en/horizon-scandal-pages/progress-reports-
commissioned-by-department-for-business-and-trade/)
8. Web accessible tables
8.1 Financial redress paid
Month HSS GLO oc HCRS* Total
(£ (£ (£ (£ million) (£
million) million) million) million)
Feb-24 107 34 38 Not 179
applicable
Mar-24 111 39 41 Not 190
applicable
Apr-24 113 42 42 Not 196
applicable
May- 122 54 46 Not 222
24 applicable
Month
Jun-24
Jul-24
Aug-
24
Sep-24
Oct-24
Nov-24
Dec-24
Jan-25
HSS
(£
million)
124
126
144
196
230
245
277
315
GLO
(£
million)
64
80
87
97
106
115
122
128
oc
(£
million)
49
54
56
59
60
61
65
65
HCRS*
(£ million)
Not
applicable
Not
applicable
4
11
42
79
129
156
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Total
(E
million)
236
261
289
363
438
499
594
663
*The HCRS was announced in July 2024. The first payments to claimants
were made in August 2024.
8.2 Overturned Convictions (OC): full and final claims
Application status
Full claims received
Number of applications Percentage (%)
Full claims to be received
Total
Application stage
Claims being assessed
82
29
111
Number of
applicants
9
74
26
100
Percentage
(%)
11
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Application stage Number of Percentage
applicants (%)
Offers made and being 7 9
considered
Offers accepted and awaiting 0 0
payment
Claims paid 66 80
Total 82 100
8.3 Group Litigation Order (GLO) Scheme: full and
final claims
Application status Number of applications Percentage (%)
Full claims received 408 83
Full claims to be received 84 17
Total 492 100
Application stage Number of Percentage
applicants (%)
Claims being assessed 25 6
Offers made and being 126 31
considered
Offers accepted and awaiting 5 4
payment
Claims paid 252 62
Total 408 100
8.4 Horizon Shortfall Scheme (HSS)
Application stage Number of
applicants
Claims being assessed 2863
Offers made and being 819
considered
Offers accepted and awaiting 50
payment
Claims paid 3350
Total 7082
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Percentage
(%)
40
12
47
100
8.5 Horizon Conviction Redress Scheme (HCRS): full
and final claims
Application stage Number of
applicants
Claims being assessed 0
Offers made and being 0
considered
Offers accepted and awaiting 24
payment
Claims paid 208
Total 232
Percentage
(%)
0
0
10
90
100
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am ae
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