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From: Callard Richard (ShEx)[/o=BIS Production/ou=Exchange Administrative Group
(FYDIBOHF23SPDLT)/cn=Recipients/cn=ef0fa57983304064b5 18d3b87774a899-rcallard]
Sent: Thur 06/08/2015 9:40:58 AM (UTC)
To: hompson Laura (Shareholder
Subject: FW: Panorama
Alwen — Laura will be sitting in on the call rather than me, so Laura will feedback to you any readout (even if it’s a
“nil’).
R
From: Alwen Lyons {.
Sent: 06 August 2015 09:50
To: Callard Richard (ShEx)
Subject: RE: Panorama
Richard would you let me know how it goes this afternoon and whether there is anything I need to pick on Sparrow
and Panorama.
Thanks
Alwen
Alwen Lyons
Company Secretary
Finsbury Dials
20 Finsbury Street
London
EC2Y 9AQ
From: Callard Richard (ShEx) j-
Sent: 06 August 2015 08:37
To: Alwen Lyons
Cc: Paula Vennells; Thompson Laura (Shareholder Executive)
Subject: RE: Panorama
Hi Alwen
BNR is speaking to him today at 1445. I spoke to him yesterday. He is pretty robust on Sparrow (i.e. if we have done
nothing wrong then we stick to our guns), but is happy to agree for BNR to say to Bridgen and Co that the new chair
will of course take a critical and independent look at the issue. He did also offer to sit in with her in her meeting with
Arbuthnot, which was arranged late yesterday for the 17" Sept — we should all mull that one.
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She is aware that Panorama is coming on the 17" Aug and so there is a chance she might mention it, but she is more
concerned at the moment about ensuring POL has done the right thing to date, and is seen to have done the right
thing, which is what today’s meeting is about.
R
From: Alwen Lyon:
Sent: 06 August 2015 08:
To: Callard Richard (ShEx)
Cc: Paula Vennells
Subject: Fwd: Panorama
Richard
Paula and I are considered how and when it is best to brief Tim on Panorama.
Would you let me know when Baroness Neville-Rolfe is planning to speak to him, as she was going to
mention Sparrow. Notification re Panorama would come better after that, as we could refer to her
conversation and offer a more immediate brief if he would like one.
Thanks
Alwen
Alwen Lyons
Company Secretary
Begin forwarded message:
From: Alwen Lyon:
Date: 6 August 2015
To: Neil McCausland irginia. holmes. t21"
"Callard Richard
Alisdair Cameron.
Subject: Panorama
Dear All
Please see below a note from Mark about the Panorama programme on Sparrow
Thanks
Alwen
Alwen Lyons
Company Secretary
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Dear All
As you know we have been engaging with the BBC Panorama programme in recent
months in relation to Sparrow. Despite the programme having been postponed twice,
it is now due to air on August 17 (and has been included in BBC schedules). We
continue to push back very hard with the programme and are exploring every
possible avenue to challenge their unsubstantiated allegations.
As with the previous planned programmes, we will be implementing a full
communications plan with a particular focus on assuring colleagues across the
network. I will update you further as this develops but you can be assured we will be
providing colleagues (and particularly those in customer/postmaster facing roles)
with clear rebuttal and contact points.
With the documentary aired last night, I do not plan any communications on
Panorama until later in the week, followed by concerted communications after the
final documentary is aired next week.
Best wishes,
Mark
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