UKGI00044326
UKGI00044326
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Al u m n I Submit contact form
All UKGI, Shareholder Executive and UKFI
Alumni are invited to join the UKGI Alumni
Group. The network allows us to stay in touch
with this incredibly diverse group of over 200
former colleagues and bring them together with
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Complaints
UKGI00044326
UKGI00044326
We want to help you resolve your complaint as quickly as possible.
UKGI complaints
procedure
The UKGI complaints procedure deals with
complaints relating to your experience and
interactions with UKGI and its staff.
Complaints relating to the conduct of staff and/or
the decisions of bodies which we work with
should be directed to the relevant body.
How to make a
complaint
You can complain by writing to:
UK Government Investments Ltd.
100 Parliament Street
London
SW1A 2BQ
You can also email: eed
(mailto; GRO} oryou can use
the form above.
You will need to explain what the problem is,
what you're looking for as a result, and whether
this is an initial complaint or a follow-up to an
earlier complaint. Any records of times and dates
will also be useful. You will also need to give your
full name and postal address.
Our commitment
We take all complaints we receive very seriously.
Complaints are recorded so that we can learn
from them. We aim to resolve them informally
whenever possible, but we will let you know who
to get in touch with if you are still unhappy and
want to take things further.
UKGI00044326
UKGI00044326
Still not satisfied?
If you have gone through our complaints
procedure and you are still not satisfied, then you
can ask for the case to be referred to Charles
Donald, UKGI’s Chief Executive Officer.
Should you remain dissatisfied, you can take the
matter to the Parliamentary Commissioner for
Administration — also known as the Ombudsman.
Complaints to the Ombudsman need to go
through an MP. Your local Citizens’ Advice
Bureau can give you the address of your MP.
You can get more advice from the Ombudsman’s
office at the following address:
Parliamentary Commissioner for Administration
Millbank Tower, Millbank
London SW1P 4QP
Tl ADK I
rai GRO
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