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From: Gareth Jenkins
To: "pete.newsomet GRO. 4
"Christopher.Jay} GRO ]
"Legal.Defence! GRO I Jonathan Gribben
i GRO . j
Ce: Andrew Parsons + GRO } "Dave. Ibbettt GRO!
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes
Date: Wed, 30 Jan 2019 07:22:20 +0000
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Hi Jonny,
Sorry, but you didn’t send me the actual question until I’d gone off line around 4ish yesterday, so other than
the phone call I had from Pete, I didn’t see the emails until late last night.
A further clarification:
The Giro Bank Transactions are not AP, but standard EPOSS Transactions. I don’t know how info on them
got to Giro Bank — it may well be that Giro Bank worked off the paper trail and then sent summaries to POL
which they then reconciled with the Horizon feed. POL would need to provide the details.
Prior to online banking (introduced in 2003), POL did support some (but not all) other banks with deposit
and cheque cashing facilities. Again these were EPOSS (not AP) transactions. I assume that there was also a
paper trail here and it would work in a similar way to Giro Bank. Again it is POL that need to define the
process. All Horizon did was provide the buttons to record the electronic part of the transaction.
Is there any point in me re-reading Steve’s statement? I’m out this morning, but could do so this afternoon.
Hope this helps.
Best wishes
Gareth
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From: pete.newsome(
Sent: 29 January 2019 19:4:
To: Christopher.Jay'!
Ce: andrew.parsons! gi.
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes
GRO
Jonny
T read out the questions and then interpreted Gareth's answers into my own words.
Pete
Sent from my Android phone using Symantec TouchDown (www.symantec.com)
oo Original Message-----
From: Jonathan Gribben
Received: Tuesday, 29 Jan 2019, 17:33
To: Newsome, Pete RO, ]; Jay, Christopher!"
Defence Legal (Chris - GRO }
CC: Andrew Parsons oho _. _}; Ibbett, Dave
Jenkins [—~
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes
Pete,
Thanks. When you say you have had to interpret, do you mean interpret my email and/or what Gareth has said, or
do you mean you passed on my email and Gareth confirmed that it is correct?
Kind regards
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP
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From: pete.newsome} GRO __. H
Sent: 29 January 2019 17:22
To: Jonathan Gribben; Christopher.Jay¢~
Cc: Andrew Parsons; Dave. Ibbettt
Subject: RE: SP Second Witness Statement
AC.FID27032497]
Legal.Defence
Gareth Jenkins
Possible examples to use - effective software fixes [WBDUK-
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Jonny
I talked to Gareth and the answer is below. I have had to interpret as Gareth was not able to send a response.
Pete
Pete Newsome
Account Manager
DHL and Post Office Account, Fujitsu UK&l
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From: Jonathan Gribben ¢ RO j
Sent: Tuesday, January 29, 2019 5:04 PM
To: Newsome, Pete
Ce: Andrew Parson:
Subject: RE: SP Second Witness Stateme
AC.FID27032497]
Jay, Christopher
+; Ibbett, Dave
ossible examples to use - effective software fixes [WBDUK-
Yes it has been sent to Gareth, but it is:
How is it possible for SSC to inject a GIRO bank transfer into a set of branch accounts but it isn't possible to inject
another bank deposit? Gareth’s answer Giro Bank paying in was possible into accounts by AP as it was introduced
before on line banking so you needed was the account number and detailed knowledge of the system so theoretically
it was possible. But there was a paper work trail to back this up that the sub-postmaster had to send in to POL which
should then reconcile to the AP transaction file from Horizon. (Post Office would understand how it worked). A report
was produced daily to reconcile against the Horizon feed, any discrepancy Post Office may find where the paper work
was not present would be discussed with the branch at the time. Post Office can describe what would happen if the
paperwork was not available.
Steve thinks the answer is:
I think the answer is that Giro bank is also an AP transaction (like bill payments). It is the only type of bank account
that is. All other banking deposits go through a totally different path. There may have been other banks who had
similar facilities before on line banking was introduced in 2004? but you would have to ask Post Office as they were
AP transactions.
Thanks
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP.
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From: pete.newsome: =“ GRO }
Sent: 29 January 2019 16:59
To: Jonathan Gribben; Christopher.Jay
Cc: Andrew Parsons; Dave.Ibbett!
Subject: RE: SP Second Witness Statement:
AC.FID27032497]
Possible examples to use - effective software fixes [WBDUK-
What is the question? Has it been sent to Gareth already?
Pete
Pete Newsome
Account Manager
DHL and Post Office Account, Fujitsu UK&l
Web: http://uk.fujitsu.com
Web: uk fujitsu.com
My normal working week is Monday to Thursday
ms
oese0F
Fujitsu named as WME Ts
Wee
: A nie
Responsible Business ua"
of the Year %
Fujitsu is proud to partner with Action for Children
CIO: Global Intelligence for the ClO. Fujitsu's online resource for ICT leaders
Sponsors of the 2015 Rugby World Cup
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From: Jonathan Gribben;,
Sent: Tuesday, January 29, 2019 4:58 PM
To: Newsome, Pete
Ce: Andrew Parsons
Subject: RE: SP Seco
AC.FID27032497]
examples to use - effective software fixes [WBDUK-
Pete,
Steve has signed his statement and we are holding it subject to one point that Gareth Jenkins needs to check. Can
you make contact with Gareth and ask him to do that ASAP please?
Kind regards
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP.
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From: pete.newsome} GRO)
Sent: 29 January 2019 16:49
To: Jonathan Gribben; Christopher.J
Cc: Andrew Parsons
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
Jonny
Is available for a call now. Try his mobile. 5.30 is when he needs to stop.....
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Pete
Pete Newsome
Account Manager
DHL and Post Office Account, Fujitsu UK&l
Web: uk fujitsu.com
My normal working week is Monday to Thursday
© £/¥in\eI
® Fujitsu named as SNe tos
‘ 55 1 THE
Responsible Business sac
of the Year
Fujitsu is proud to partner with Action for Children
-C1O: Global Intelligence for the CIO. Fujitsu's online resource for ICT leaders
Sponsors of the 2015 Rugby World Cup
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From: Jonathan Gribben { GRO j
Sent: Tuesday, January 29, 2019 4:41 PM
To: Jay, Christopher < GRO
Ce: Andrew Parsons <7
Subject: FW: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
Newsome, Pete 7
Chris, Pete,
We are close to finalising Steve's statement and it really needs to go today, but he is saying he isn't available after
5:30. Would you be able to speak to him to explain the importance of this please?
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Kind regards
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP.
‘Stay informed: sign up to our e-alerts
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From: ParkerSP¢
Sent: 29 January 2019 16:27
To: Jonathan Gribben
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes
No, can’t be available after 5:30
From: Jonathan Gribben {7~
Sent: Tuesday, Januai
To: Parker, Ste
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes
Steve,
I should have said, we really do need to get this out today. Are you available this evening?
Thanks
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP
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From: Jonathan Gribben
Sent: 29 January
To: 'ParkerSPt_
Cc: Matthew.Lentoni
Andrew Parsons
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
“; Dave.Ibbetti “Lucy Bremner; John.Simpkins¢
Steve,
Thank you for this. Updated version attached. We are down to one point to bottom out, which is the GIRO bank
theory in para. 35. The bit we are struggling with is that it if it is possible to deposit money in a Giro bank account,
how is it not possible to deposit money in a normal account. Why is a paper slip necessary for this type of account?
It might be worth having a quick call on this. Are you free?
Kind regards
Jonny
From: ParkerSP: ee GRO.
Sent: 29 January 2019 14:47
To: Jonathan Gribbe
Cc: Matthew.Lentor
Andrew Parsons
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
Lucy Bremner; John.Simpkins¢™
Latest comments / change marked
Steve
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From: Jonathan Gribben { GRO,
Sent: Tuesday, January 29, 2019 12:07 PM
To: Parker, Steve {.
Ce: Lenton, Matthew
- ; Ibbett, Dave
impkins, John
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
Importance: High
Steve,
Please see attached the updated version of your statement and a comparison showing the changes made.
Can we discuss the comments at 2:00pm please?
Kind regards
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP.
‘Stay informed: sign up to our e-alerts
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Sent: 29 January 2019 10:5:
To: Jonathan Gribben
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
Yes, will do
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From: Jonathan Gribben { __GRO. j
Sent: Tuesday, January 29, 2019 10:40 AM
To: Parker, Steve }_
Ce: Lenton, Matthew
Lucy Bremner{
Jenkins { _ _
Subject: RE: SP Second Witness Statement: Possible examples to use - effective software fixes [WBDUK-
AC.FID27032497]
GRO } Ibbett, Dave
impkins, John’ ~
Steve,
Thank you for this.
I'm working on the statement now — next (and hopefully final version) will be with you within 30 minutes. We need to
get it out today, so please can you review on receipt? I'll send you a comparison so you can easily see the changes
made.
Kind regards
Jonny
Jonathan Gribben
Managing Associate
Womble Bond Dickinson (UK) LLP
d:
= GRO
e:
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From: ParkerSP¢ GRO. ~~
Sent: 29 January 2019 09:10
To: Jonathan Gribben
Cc: Matthew.Lenton: GRO
Gareth Jenkins +
Subject: SP Second Witness Statement: Possible examples to use - effective software fixes
wwe¢ Lucy Bremner; John.Simpkins'
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Jonny, we’ve been looking at some potential examples to use within the witness statement. Suggest WBD
have a look and decide if it is useful to add them as examples?
Effective Software Fixes
pcooss9is: PSteed2847N - reverse a rem, but when this has been
reversed it is doubling up on a balance
+ve: Already mentioned in statement but still shows a quick software error turn round
28/04/03: SSC (Paul Steed) identified error
28/04/03: Paul Steed updated and sent to MSU to handle discrepancy with FAD & POL
30/04/03: Development identify error
01/05/03: Work Package generated: PWY_WP_16353 B3S30R
07/05/03: Tested on LST. Fix released.
09/05/03: I have spoken to the PM to say that the software fix was sent down and became active on 07-May-
2003 and so there should be no recurrences of the original problem.
pco123699: 28/07/05 ...payments and receipts are mismatched...PM
states he was balancing on node 2 but there was discrepancies...
-ve: Initial SSC response was erroneous, to send back to Helpdesk.
+ve: Fast fix to live for financial issue
+ve: Demonstrates passing to MSU to tie up financial impact with POL
+ve: Example of looking at more than one site, diligence identifying other sites with issue
+ve: Shows how an initial R&P error is seen by PM and support are subsequently able to identify other events
that tie it in to other sites
28/07/05: Incorrectly sent back by SSC ...Balancing problems should be dealt with initially by NBSC...
28/07/05: ...Have spoken with the PM and advised...All that remains now is for us to try and identify the root
cause of the discrepancy which may take a while. As per usual we will forward our findings on to the MSU who
will advise POL accordingly...
29/07/05 With development. Work Package PWY_WP_22602 generated
01/08/05: BI3S80R_WP22602 is now ready for test
02/08/05: Release PinICL PCO123865
08/08/05: This has passed testing in LST and is being returned to RM for live pilot.
09/08/05: sent out to the Pilot 100 successfully
05/09/05: Applied to all live outlets and now in the live Generic Prodlists roll-outs using both $70 and $80 spares
When the PM went to produce a trail balance a discrepancy was shown but at the bottom the receipts and
payment totals did not match.
The £170 discrepancy was down to an APS txn message that had no product number and no primary or
secondary mappings. There was a critical event raised on 21st Jul on counter 9 which helped to identify this
(Event Id:4 with the text "Error Message: Failed to generate EPOSSCore transaction grammar").
As the txn message was incomplete it was omitted from the rollover 'calculations' and thus caused the
discrepancy reported.
When I checked the tivoli event archives yesterday I found that 216 of these events had been logged in the past 7
days at different offices/counters
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Looks like whenever the event is raised it is either down to a cancelled quantum txn
Have checked out a sample of 40 to 50 sites and they're all at S80 so its probably safe to assume its an S80
problem.
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