From:
To:
Subject:
Date:
Importance:
Inline-Images:
"Parsons, Andrew’
"Kennedy, Emma";
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FW: Request for help in respect of the Chairman's report: Subject to Legal Privilege [BD-
4A.FID20472253]
Tue, 26 Jan 2016 15:28:15 +0000
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Emma
Would you be able to collate all the CQRs for the Post Office cases below? They should all be saved in individual
case folders on filesite as pdfs. We don't need the appendices or evidence packs that go with the CQRs — just the
CQRs themselves?
Timeframe is midday tomorrow. Shout if not possible.
A
Andrew Parsons
Managing Associate
www.bonddickinson.com
From: Mark Underwood! [mailto
Sent: 26 January 2016 15:16
To: Parsons, Andrew
Subject: RE: Request for help in respect of the Chairman's report: Subject to Legal Privilege [BD-4A.FID20472253]
In the meantime, here is the list of cases that need checking
™Moo1
™moo02
M003
™mo04
™Mo06
M007
moos
M010
M011
M012
M013
M017
M018
M020
Mo21
WBD_000284.000001
M024
M025
M026
M027
M028
M029
M030
M031
M032
M033
M034
M035
M036
M037
M038
M039
M040
M041
M042
M043
M044
M045
M046
M047
M048
™Mo49
M051
M052
M053
M054
MOSS
M056
M058
MOSs9
M062
M063
M064
MO65
MO66
M067
M068
M070
Mo71
M073
M076
M077
M078
M080
M081
M082
M084.
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M085
M087
M088
M089
™Mo390
™mo94.
M095
Mog96
Mog98
M100
M101
M102
M103
M105
M106
M108
M109
M110
M113
M114
M119
M121
M127
M128
M129
M130
M131
M132
M133
M134
M135
M137
M138
M139
M141
M142
M143
M144
M146
M149
M150
Mark Underwood
_Complaint Review and Mediation Scheme
Sent: 26 January 2016 14:53
To: Mark Underwood1
Subject: RE: Request for help in respect of the Chairman's report: Subject to Legal Privilege [BD-4A.FID20472253]
WBD_000284.000003
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Mark
I've got 3 paralegals lined up and ready to start tomorrow morning. Aim is to get the job completed this week. Have
you managed to liberate the list of 107 cases from POL's IT system?!
A
Andrew Parsons
Managing Associate
gree GRO
www.bonddickinson.com
From: Mark Underwood1 [mailto
Sent: 26 January 2016 09:34
To: Parsons, Andrew
Cc: Patrick Bourke; Steve Allchorn
Subject: Request for help in respect of the Chairman's report: Subject to Legal Privilege
Importance: High
Hi Andy,
I just tried to call but went through to your voicemail so, in the first instance, I thought I would send you a note.
As I think you are aware, the Chairman has now received the report from Jonathan Swift QC. This report contains a
number of recommendations, including for us to:
“cross reference specific complaints about misleading advice from NBSC call-handlers with the possible employees
who provided that advice and consider their personnel files, where available, for evidence as to the likelihood that
the complaint may be well founded”.
Our proposal to address this, as agreed with Jonathan, is for those Applicants who raised complaints in respect of
helpline:
¢ Identify those who have particularised their complaint e.g. given a specific date
e Cross reference these calls against the call handler who would have taken the call
eCheck these call handlers PDRs to see if they had had any complaints made against them, in respect of the
advice they were providing.
Where we need your help, or rather your team of paralegal’s, is for them to trawl through the 107 cases that make
complaints in respect of the helpline (see column N of the attached spread sheet) and identify those which have
actually made particularised complaints rather than just generic ones.
As this is for the Chairman, we would like this done ASAP. When do you think you would be able to provide this
analysis by?
Mark
Mark Underwood
omplaint Review and Mediation Scheme
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