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"Parsons, Andrew"
"Prime, Amy" _ GRO >
FW: Quick query [BD-4A.FID26896945]
Fri, 23 Sep 2016 10:32:42 +0100
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Amy — I think this gives us an answer to the disclosure query on this one?
A
Andrew Parsons
Partner
Bond Dickinson LLP
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From: pete.newsomé. GRO. Jmailtol___ GRO_ i]
Sent: 23 September 2016 10:26
To: Parsons, Andrew.
Ce: Rodric Williams
Prime, Amy; Michael.Harvey,
Subject: RE: Quick quéry [8D-4A-FID26896945]
Andrew
We have checked all the KELs (takes time as they have free text included) and have found there are no KELs that
directly affect the normal operation of the Core Audit Process.
Pete
Pete Newsome
Business Change Manager
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Fujitsu named as
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From: Parsons, Andrew [mailto!_
Sent: 21 September 2016 13:40
To: Newsome, Pete <_
Cc ic Willi: i i GRO >; Prime, Amy
Pete
Thanks. Very useful.
Noted on the theme of questions — unfortunately these are not always under are control as these are questions being
put by Freeths, the postmasters' solicitors.
That said, are you 100% sure that there are no KELs in respect of the Core Audit Log? If so, we may say this to
Freeths so to try to avoid having to disclose the KELs.
Thanks
Andy
Andrew Parsons
Partner
Bond Dickinson LLP
i GRO I
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From:
Andrew
As requested, please find below our answers to the 6 questions posed.
We would, however, like to first point out our concern regarding the underlying, erroneous, theme that these questions
(and the previous questions we've provided answers to you on) seem to be driving at. At the risk of sounding like a
“broken record”, the key premise of the HNG-X (and Horizon) system is the Core Audit Log. This comprises the only
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source of the “truth”. And to our knowledge there has been no identified issues with the Core Audit Log and there are
no KELs in respect of this log. To this end, the questions regarding the existence or otherwise of issues with other
elements of the system are, in our opinion, a distraction to the key premise and could be used to create an erroneous
view of HNG-X / Horizon. It is our view that a strong rebuttal is required and a shift of focus from a view that we
should somehow constantly need to “prove the negative” to a focus on the fact that the Core Audit Log provides a true
source of the data entered and transactions performed at the relevant terminals. Any subsequent use of said data by
the system does not impact on this “truth” and as such we often determine the existence or otherwise of errors by
reference to the Core Audit Log.
The answers (highlighted in yellow) to your questions are:
‘1. What format do these logs take and where are they held? The logs (referred to as the Known Error Log or
2. What level of detail is included within the logs (i.e. are they generic logs for all Horizon errors or linked to
specific branches, do the logs explain the consequences of the error and the fix which was applied, etc.)?
en did Fujitsu begin to maintain these logs and are they still maintained?
4. Are the logs capable of being extracted and provided to us? Yes via excel data extract
5. Have Post Office previously been provided with a copy of these and, if so, to whom and when? We don’t
6. Has there been any correspondence between Post Office and Fujitsu concerning these logs? I suspect
loads— but it would be good to just understand in hi
Hope this helps
Pete
Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&l
Tel: GRQ.
Fujitsu named as
Responsible Business
of the Year
Fujitsu is proud to partner with Action for Children
-CIO: Global Intelligence for the ClO. Fujitsu's online resource for ICT leaders
Sponsors of the 2015 Rugby World Cup
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From: Newsome, Pete
Sent: 19 September 2016 13:57
To: 'Parsons, Andrew' i
Cc: Rodric William: rime, Amy
Andrew
Will check with colleagues and get back with an update.
Regards
Pete
Pete Newsome
Business Change Manager
Post Office Account..Eulitsu UK&!
Tel: GRO
Fujitsu named as
Responsible Business
of the Year
Fujitsu is proud to partner with Action for Children
ClO: Global Intelligence for the CIO. Fujitsu's online resource for ICT leaders
‘Sponsors of the 2015 Rugby World Cup
= Please consider the environment - do you really need to print this email?
From: Parsons, Andrew [mailtof
Sent: 19 September 2016 12:21
To: Newsome, Pete <_ . ;
Ce: Rodric Williams: GRO >; Prime, Amy
Pete
Hope you're well. Would you mind hoping with what is hopefully a quick query?
The solicitors for the postmasters have asked us to provide them with a copy of the 'known error logs' kept by Fujitsu
and all correspondence between Fujitsu and Post Office relating to the same. So we can respond to this request it
would be appreciated if you could confirm whether a Horizon "known error log" or a similar documents exist. We've not
decided yet on whether to provide this information (and so don't need any documents from you at this stage) — we're
just trying to scope out what might be covered by the request.
We would appreciate if you could help with the following:
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1. What format do these logs take and where are they held?
2. What level of detail is included within the logs (i.e. are they generic logs for all Horizon errors or linked to
specific branches, do the logs explain the consequences of the error and the fix which was applied, etc)?
3. When did Fujitsu begin to maintain these logs and are they still maintained?
4. Are the logs capable of being extracted and provided to us?
5. Have Post Office previously been provided with a copy of these and, if so, to whom and when?
6. Has there been any correspondence between Post Office and Fujitsu concerning these logs? I suspect loads
— but it would be good to just understand in high level terms how they are used.
I'm hoping that this questions are fairly easy to address but if they do need more careful thought, please let me know
and we can discuss how to tackle them.
If possible, a response by close of business on Wednesday would be useful.
Kind regards
Andy
Andrew Parsons
Partner
Bond Dickinson LLP
ic
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www.bonddickinson.com
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