WBON0000643
WBON0000643
Claim No: HQ16X01238, HQ17X02637, HQ17X04248
THE POST OFFICE GROUP LITIGATION
IN THE HIGH COURT OF JUSTICE
QUEEN'S BENCH DIVISION
ROYAL COURTS OF JUSTICE
BETWEEN:
ALAN BATES & OTHERS
Claimants
AND
POST OFFICE LIMITED
Defendant
FLOWCHART 1 — TRANSACTION CORRECTIONS
WBD_000513.000001
sent to branch.
Transaction Correction (TC)
generated by Post Office and
WBONO0000643
WBON0000643
Claim No: HQ16X01238, HQ17X02637, HQ17X04248
I
outstanding TC(s) to be
now or later. [1]
processed. SPM chooses
whether to deal with TC(s)
Horizon displays message that
I
SPM chooses to
deal with TC(s) now.
SPMR chooses to
deal with TC later.
Horizon shows list of the
outstanding TC(s) and SPM
selects TC to be dealt with.
Horizon shows details of the TC
selected (ie. evidence and
details of POL individual to
contact if SPM has queries) and
options for how the SPMR can
process the selected TC. [2]
I
Is "Seek Evidence" option
available?
"Seek Evidence" option not
available or is available but
not selected by SPM. SPM
selects “Accept Now’.
l
Where applicable, 3 options:
(1) Settle by Cash
(2) Settle by Cheque.
(3) Settle Centrally (£150 or
No, TC does not
need to be
Processed now.
I
Is it the end of a
—> I Branch Trading
Period?
Yes, TCs must be processed
<——__ before Branch Trading Statement
can be produced.
Option
available
and selected
Request for further
evidence processed by
> POL and evidence sent to
by SPM branch.
account; and
with Post Office.
over). ' \
"Settle by Cheque"
inserts
branch a cheque to the
value of the TC.
"Settle by Cash"
SPM either inserts or
removes from the branch the
cash value of the TC.
SPM may phone NBSC to
lodge a dispute.
SPM
SPM may phone NBSC
to lodge a dispute.
into the
"Settle Centrally"
(1) Acredit or debit entry for value of
the TC is made in the SPM's branch
(2) A corresponding debit or credit is
made in the SPM's customer account
SPM may phone NBSC to lodge a
dispute. If this is not done, Post
Office will contact the SPM to discuss
payment of any shortfall.
WBD_000513.000002
WBON0000643
WBON0000643
Claim No: HQ16X01238, HQ17X02637, HQ17X04248
Accompanying Notes:
This flowchart fairly reflects at a high-level the process for accounting for Transaction Corrections on
Horizon. There may have been minor variations to this process flow over the years. Transaction
Corrections did not exist before 2005 and the process for Error Notices was different.
(1) A SPM can also view outstanding TCs at any time after logging onto Horizon.
(2) The SPM at this stage can still select to cancel the TC process and deal with them at a later time
(except when the branch is at the end of a Branch Trading Period).
WBD_000513.000003