From: Rodric Williams {~
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To: "Parsons, Andrew")
GRO_
Subject: RE: Spot Review summary
Date: Thu, 27 Jun 2013 14:37:40 +0000
Importance: Normal
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Perfect Andy - thanks
Rodric Williams I Litigation Lawyer,
148 Old Street, LONDON, EC1V 9HQ
Post Office stories
@postofficenews
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From: Parsons, Andrew
Sent: 27 June 2013 14:05
To: Rodric Williams
Subject: Spot Review summary
Rodric
As discussed.
Kind regards
Andy
Spot Issue Response
Review No.
1 What happens when there is a The in-branch terminal has a back-up and recovery
communications failure between a system that prevents there being an discrepancies or
branch and POL's servers? errors in the event of a communication or power failure.
5 SPMR claims to have witnessed a The Fujitsu employee only had access to a test version
Fujitsu employee manipulating live of Horizon which had no physical or technological
Horizon data. connection to live Horizon data.
6 Can transactions be logged against an On suspension a SPMR's user ID is automatically
SPMR's user ID after they are revoked preventing any further transactions against that
suspended? ID. The Horizon records show that the user ID of the
SPMR submitting this SR was revoked in accordance
with this standard practice.
10 Could a power failure cause Horizon to The Horizon logs for the particular events raised in this
print duplicate postage labels? SR do not show any additional labels being printed.
Further, those logs show that there was no power failure
at this particular branch during the period under review.
11 SPMRs cannot follow an audit trail for SPMRs will have a complete audit trail of all Giro
Giro transactions. transactions if they retain the automatically printed
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receipts and reports produced by Horizon. Standard
operating procedures clearly require SPMRs to retain
these documents.
12 SPMRs are liable for lost cheques even POL absorbs the cost of all lost cheques that cannot be
though the root cause of the loss is explained. The cost of a lost cheque is only passed to
never explained. an SPMR where (1) there is clear evidence that the
SPMR has failed to follow proper remittance processes
and (2) POL has exhausted all other possibilities of
recovering the missing cheque.
In any event, this SR does not raise any issue with
Horizon.
13 SPMR was charged for a TV licence due I Due to the incident occurring in 2005, POL no longer has
to the loss of a cheque. records to investigate this matter. However, from the
information provided by the SPMR it does not appear
that the SPMR has suffered a loss.
In any event, this SR does not raise any issue with
Horizon.
21 Does Horizon make automatic stock Horizon does not make automatic stock adjustments.
adjustments that are hidden from This functionality does not exist in Horizon. The raw
SPMRs? Horizon data shows that all the stock adjustments
questioned in this SR were logged against the SPMR's
user ID.
22 Are remittances of Lottery Scratch Cards I The scratch card discrepancy raised in this SR was
into Horizon incorrectly recorded? caused by the SPMR retaining incomplete paper
records. The raw Horizon data shows that all remittance
transactions were recorded correctly.
23 Can spoilt postage transactions be All spoilt postage transactions are logged against the ID
logged against a user's ID even if that of the user who is logged into Horizon. The raw Horizon
user does not conduct those data shows that all the transactions questioned in this
transactions? SR were logged in branch.
Andrew Parsons
Senior Associate
for and on behalf of Bond Dickinson LLP
Follow Bond Dickinson:
kinson.com
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