WBON0000928 - Email from Patrick Bourke to Mark Underwood CCing Andrew Parsons re: Remote access paper

Evidence on official site

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From: Patrick Bourke +
To: Mark Underwood! 4 7 GRO
Ce: "Parsons, Andrew" + __...GRO
Subject: RE: Remote access paper
Date: Wed, 8 Apr 2015 09:28:08 +0000
Importance: Normal

Inline-Images: image001.gif; image002.gif; image003.gif; image004.gif; image005.png; image006.gif

Just to you and Andy

You're quite right with this — we can’t afford for Fujitsu to be lazy and just point to this doc as providing all
the answers. We need to craft something specific to go back to SS with — Andy, you are I think already
playing with some drafting ?

From: Mark Underwood1

Sent: 08 April 2015 10:25

To: Newsome Pete

Cc: Parsons, Andrew; Patrick Bourke; Harvey Michael
Subject: RE: Remote access paper

Thanks Pete,

That sounds promising. Though we will need to map the lines SS have hung their assertions on, to the points
made in the paper i.e. what process FJ are referring to when they state “The data can be corrected by
adjusting the appropriate opening figures and BTS data that relates to the current TP” etc

Mark Underwood

Complaint Review and Mediation Scheme

From: Newsome Pete [mailto!
Sent: 08 April 2015 10:17
To: Mark Underwood1

Cc: Parsons, Andrew; Patrick Bourke; Harvey Michael
Subject: RE: Remote access paper

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Mark

We have been reviewing this document and at first look we feel it answers the questions asked in the latest
email.

I will confirm with the help of our team shortly.

Regards

Pete Newsome
Business Change Manager

Post Office Account, Fujitsu UK&l

ORnOMOE

Fujitsu is proud to partner with Shelter, the housing and homelessness charity

& Please consider the environment - do you really need to print this email?

From: Mark Underwood1 [mailto: GRO I
Sent: 08 April 2015 10:11
To: Newsome Pete

Ce: Parsons, Andrew; Patrick Bourke
Subject: RE: Remote access paper

Pete,

In preparation for this morning’s call, attached is a paper we had previously prepared with James Davidson
in relation to Remote Access. It never got finalised or shared with Second Sight. It may be that this forms the
basis for the answer we provide to Second Sight. But let’s discuss on the call.

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Mark

Mark Underwood

Complaint Review and Mediation Scheme

From: Mark Underwood1
Sent: 08 April 2015 10:01

To: 'Parsons, Andrew'

Cc: Patrick Bourke

Subject: Remote access paper

This may be useful to have to hand for the call @1 lam. Especially given it seems likely SS query relates to
the BTP process.

Mark Underwood

Complaint Review and Mediation Scheme

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