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From: "Loraine, Paul" a GRO
To: "Mark Underwood! "GRO.
Ce: "Parsons. Andrew! too - "Rodtic. Williams
4, "Matthews,
GRO_ "Kerry F Moodie
GRO :
KELs - examples from FJ [BD-4A.FID26610170]
Date: Mon, 9 Jan 2017 17:35:05 +0000
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Mark
Happy new year — I hope you're well.
Here is the chain with Pete Newsome at FJ on the KEL system, as requested.
Kind regards
Paul
Paul Loraine
Associate
Bond Dickinson LLP
Follow Bond Dickinson:
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&® 01517
OVERALL BEST
LEGAL ADVISER
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From: pete.newsomé . GRO 1
Sent: 15 November 2016 12:56
To: Loraine, Paul
Cc: Rodric Williams (~~
Subject: RE: Quick query
Matthews, Gavin; Michael.Harve'
Paul
Here are a few examples from the KEL system.
Sorry for the delay.
Pete
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PM is getting a system error when trying to produce a despatch report
[A despatch repart hae not been produced and aitoff daly so the number of ecards that ae meant to appear init have grown to the pant that the counter i unable to process them.
Ser ae ree nt mo oat
Problem
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STE TAS AREAS LS Aa a a cele EN Se ce heen et fr sere ari gd etm.
Solution
ace I se I we]
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pan aoe cnme tg a ny 5 eae
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PM states that AEI transaction keeps registering as a zero value which is unexpected
[As part of the wansaction the PM sacked if transaction is zo vie and if they slat Yes 320 value i egitared.
et rc arn spent ote ot Yt: Yann a rg sh ht mn ht a a a th rat etn
sees ead cents eck hs een sas a a ena Ty Ped Sots ns beara aot Oe ee
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Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&l
Ss Fujitsu named as biti
: : nie
Responsible Business — suai
of the Year 4
Fujitsu is proud to partner with Action for Children
-CIO: Global Intelligence for the CIO. Fujitsu's online resource for ICT leaders
Sponsors of the 2015 Rugby World Cup
= Please consider the environment - do you really need to print this email?
From: Newsome, Pete
Sent: 15 November 2016 10:56
To: 'Loraine, Paul’ 427 GRO. 1
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Ce: Rodric Williams@
k>; Matthews,
Gavin + GRO
Subject: RE: Quick query
Paul
Sorry thought we had responded. Will follow up today.
Pete
Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&l
Tel:
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Fujitsu named as
Responsible Business
of the Year
Fujitsu is proud to partner with Action for Children
I-ClO: Global Intelligence for the CIO. Fujitsu's online resource for ICT leaders
‘Sponsors of the 2015 Rugby World Cup
= Please consider the environment - do you really need to print this email?
From: Loraine, Paul [mailto: GRO I
Sent: 14 November 2016 17:07
To: Newsome, Pete '
Ce: Rodric Williams GRO >; Matthews,
Gavin < GRO. i
Subject: RE: Quick query
Dear Pete
Please can you let me know if there is any update on the example KELs (further to my email below)?
Thanks again for your help on this.
Kind regards
Paul
Paul Loraine
Associate
Bond Dickinson LLP
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From: Loraine, Paul
Sent: 01 November.
To: 'pete.newsome. Gi
Subject: RE: Quick query
Many thanks Pete.
Kind regards
Paul
From: pete.newsome(¢ GRO
Sent: 01 November 2016 11:07
To: Loraine, Paul
Cc: Parsons, Andrew; Rodric Williams
Subject: RE: Quick query
Paul
I will progress with colleagues, hopefully it will not be a problem.
Pete
Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&l
Teli
E-Mail:
Web: http://uk fujitsu.com
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Web: uk fyjitsu.com
Ono
“Fujitsu Named as
Responsible Business
of the Year
Fujitsu is proud to partner with Action for Children
CIO: Global Intelligence for the ClO. Fujitsu's online resource for ICT leaders
‘Sponsors of the 2015 Rugby World Cup
= Please consider the environment - do you really need to print this email?
From: Loraine, Paul [mailto; GRO. i
Sent: 31 October 2016 17:38
To: Newsome, Pete <} GRO — 1
Ce: Parsons, Andrew } ; Rodric Williams
‘ GRO !
Subject: FW: Quick query
Hi Pete
By way of an introduction, I am a colleague of Andy Parsons at Bond Dickinson.
With apologies for bringing this issue up again, we need to revisit the Known Error Log point and I'm currently looking
to draft a short description of what the KEL is / its scope etc. In addition to your helpful notes below, we wondered
whether you might be able to provide us with a few example KELs (5 or so), just from the top of the pile? Is this
feasible / easily done?
Thanks
Paul
From: Parsons, Andrew
Sent: 23/09/2016 10:30
To: pete.newsome: GRO i _
Ce: Rodric Williams} GRO }; Prime, Amy; Michael. Harvey!
Subject: RE: Quick query
Thanks Pete — much appreciated.
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Paul Loraine
Solicitor
Bond Dickinson LLP
www.bonddickinson.com
From: pete.newsome( GRO ![mailtot GRO_ ]
Sent: 23 September 2016 10:26
Cc: Rodric Williams I
Subject: RE: Quick query [BD-4A.FID26896945}
Andrew
We have checked all the KELs (takes time as they have free text included) and have found there are no KELs
that directly affect the normal operation of the Core Audit Process.
Pete
Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&l
Tel
E-Mail
Web: http://uk.fujitsu.com
Web:
fujitsu.com
Onna
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s Fujitsu named as ss
.
esse THe
io
Responsible Business 3m
of the Year
Fujitsu is proud to partner with Action for Children
CIO: Global Intelligence for the ClO. Fujitsu's online resource for ICT leaders
‘Sponsors of the 2015 Rugby World Cup
= Please consider the environment - do you really need to print this email?
From: Parsons, Andrew [mailto:! GRO.
Sent: 21 September 2016 13:40 . .
To: Newsome, Pete
Ce: Rodric Williams G RO ; Prime, Amy
4 __..... GRO. } Harvey, Michael
Subject: ? Quick query [BD-4A°FID26896945]
Pete
Thanks. Very useful.
Noted on the theme of questions — unfortunately these are not always under are control as these are questions being
put by Freeths, the postmasters' solicitors.
That said, are you 100% sure that there are no KELs in respect of the Core Audit Log? If so, we may say this to
Freeths so to try to avoid having to disclose the KELs.
Thanks
Andy
Andrew Parsons
Partner
Bond Dickinson LLP
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www.bonddickinson.com
From: pete.newsomet GRO. H
Sent: 21 September 2016 12:36
To: Parsons, Andrew,
Cc: Rodric Williams ¢
Subject: RE: Quick query [BD-4A.FID26896945]
Andrew
As requested, please find below our answers to the 6 questions posed.
We would, however, like to first point out our concern regarding the underlying, erroneous, theme that these questions
(and the previous questions we've provided answers to you on) seem to be driving at. At the risk of sounding like a
“broken record”, the key premise of the HNG-X (and Horizon) system is the Core Audit Log. This comprises the only
source of the “truth”. And to our knowledge there has been no identified issues with the Core Audit Log and there are
no KELs in respect of this log. To this end, the questions regarding the existence or otherwise of issues with other
elements of the system are, in our opinion, a distraction to the key premise and could be used to create an erroneous
view of HNG-X / Horizon. It is our view that a strong rebuttal is required and a shift of focus from a view that we
should somehow constantly need to “prove the negative” to a focus on the fact that the Core Audit Log provides a true
source of the data entered and transactions performed at the relevant terminals. Any subsequent use of said data by
the system does not impact on this “truth” and as such we often determine the existence or otherwise of errors by
reference to the Core Audit Log.
The answers (highlighted in yellow) to your questions are:
What format do these logs take and where are they held? The logs (referred to as the Known Error Log or “KEL”) are
) What level of detail is included within the logs (i.e. are they generic logs for all Horizon errors or linked to specific
branches, do the logs explain the consequences of the error and the fix which was aI ?
/ When did Fujitsu begin to maintain these logs and are they still maintained? The log was implemented from day 1 of
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Are the logs capable of being extracted and provided to us? Yes via excel data extract
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Have Post Office previously been provided with a copy of these and, if so, to whom and when? We don't believe Post
Office has ever asked for this before but it is available if required.
Has there been any correspondence between Post Office and Fujitsu concerning these logs?
I suspect loads— but it
would be ce to just understand in e level terms how any are used. tne earnath ela hese
Hope this helps
Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&l
Tel:
E-Mail:
Web: http://uk.fujitsu.com
e
0
esos
usin 10
ne
Fujitsu named as ;
Responsible Business uum
of the Year
Fujitsu is proud to partner with Action for Children
I-CIO: Global Intelligence for the CIO. Fujitsu's online resource for ICT leaders
Sponsors of the 2015 Rugby World Cup
A Please consider the environment - do you really need to print this email?
From: Newsome, Pete
Sent: 19 September 20
To: 'Parsons, Andrew’
Ce: Rodric Williams
bs Prime, Amy
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.FID26896945]
Andrew
Will check with colleagues and get back with an update.
Regards
Pete
Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&l
Web: http://uk.fujitsu.com
Web: uk.fujitsu.com
s “Fujitsu Named as
Responsible Business
of the Year
Fujitsu is proud to partner with Action for Children
-CIO: Global Intelligence for the CIO. Fujitsu's online resource for ICT leaders
Sponsors of the 2015 Rugby World Cup
= Please consider the environment - do you really need to print this email?
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b: Prime, Amy
From: Parsons, Andrew [mailto} GRO
Sent: 19 September 2016 12:21
To: Newsome, Pete {000
Ce: Rodrie Williams! GRO
<+ GRO. Pp
Subject: Quick query [BD-4A.FID26896945]
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Pete
Hope you're well. Would you mind hoping with what is hopefully a quick query?
The solicitors for the postmasters have asked us to provide them with a copy of the ‘known error logs' kept by Fujitsu
and all correspondence between Fujitsu and Post Office relating to the same. So we can respond to this request it
would be appreciated if you could confirm whether a Horizon "known error log" or a similar documents exist. We've not
decided yet on whether to provide this information (and so don't need any documents from you at this stage) — we're
just trying to scope out what might be covered by the request.
We would appreciate if you could help with the following:
What format do these logs take and where are they held?
What level of detail is included within the logs (i.e. are they generic logs for all Horizon errors or linked to specific
branches, do the logs explain the consequences of the error and the fix which was applied, etc)?
When did Fujitsu begin to maintain these logs and are they still maintained?
Are the logs capable of being extracted and provided to us?
Have Post Office previously been provided with a copy of these and, if so, to whom and when?
Has there been any correspondence between Post Office and Fujitsu concerning these logs? I suspect loads — but it
would be good to just understand in high level terms how they are used.
I'm hoping that this questions are fairly easy to address but if they do need more careful thought, please let me know
and we can discuss how to tackle them.
If possible, a response by close of business on Wednesday would be useful.
Kind regards
Andy
Andrew Parsons
Partner
Bond Dickinson LLP
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This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and
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Unless otherwise stated, this email has been sent from Fujitsu Services Limited (registered in England No
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