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SubPostmaster
NEWS WEEKLY
THIS WEEK'S NEWS:
Each link takes you directly to the full story.
Raj Patel's Comment: Much to discuss at well-attended meetings
Horizon Inquiry survey: Deadline tonight
July remuneration survey now available
Post Office Strategic Review
The latest offerings from our Retail Partner, Global Journey.
NEFSP Culture Committee: Looking for members to join
Post Office customer satisfaction feedback on surveys
NFSP+: Find out how you and your employees can save money
Save money on Boundless breaks this August with NFSP+
RAJ'S COMMENT
MUCH TO DISCUSS AT WELL-ATTENDED
LONDON REGIONAL MEETINGS
Hello,
It was a busy month as Non-Executive Director for London in July with five
regional meetings, however the benefit of holding them face-to-face was
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It was great to see so many members at
each meeting and it showed that meeting
in person is the preferred way
postmasters want to communicate in
London. Following last year’s Annual
Conference, we decided to try holding our
7 meetings over Teams, but these were not
well attended so we changed our approach.
The five meetings were all held separately after we had merged the North
London and East London branches last year. It did mean some gruelling
late nights and early starts for me, though, as my post office opens at
4am!
However, there was much to discuss and to share with members. We
spoke about the Inquiry, the end of Phases 5 and 6, and the YouGov
survey which will enable postmasters to give a clear account of the failings
of the Horizon IT System.
We discussed the Operational Excellence Initiative and the fact Post
Office Ltd (PO) have finally acknowledged our back-office work, with up to
5% of remuneration to be paid for carrying out monthly TP rollover,
declaring daily cash, cash pouch remittances and keeping to cash holding
targets.
We were only able to touch on the introduction of a Culture Committee
within the NFSP due to time constraints but more information about that
can be found in the August SubPostmaster magazine.
The question-and-answer session was very good as some members had
great ideas for the future of our network and were involved in the
discussions. My focus was for members to clearly understand the need to
change the culture in the network. There was a lot to learn from this year’s
Annual Conference, especially from Darren Burns of the Timpson Group.
It showed how we can develop our own culture for the future of the
network.
One thing I have taken away is to work on my presentation skills, so thank
you to those who attended for their patience.
Thanks also to our guest speakers Benjamin Woollard from the PO
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media. Finally, we were also able to raise a good collection for the
Benevolent Fund which was a plus.
Regards,
Raj Patel
London Non-Executive Director
HORIZON INQUIRY SURVEY
DEADLINE TONIGHT!
The deadline to complete the surveys for Phase 7 of the Horizon Inquiry
has been extended to 11.59 pm TONIGHT.
Phase 7 will examine how Post Office Ltd (PO) operates today, and will
also investigate whether PO has lived up to its commitment of ‘full and fair
compensation’. All findings will be collated and presented to the Inquiry
during Phase 7.
Up to 16,000 people, including all postmasters in the UK, have been
asked for their experience working with PO. An email from YouGov should
have been sent to you but you may need to check your junk mail folder.
JULY REMUNERATION SURVEY
TRACKED PRODUCTS AND REMUNERATION
The July Remuneration Survey is now out and covers Tracked 24/48
products, Operational Excellence, and remuneration.
Please complete the survey by clicking HERE.
EVERY PERSON WHO COMPLETES THE SURVEY IS PUT INTO A
DRAW TO WIN A £50 VOUCHER.
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PO SEEKING POSTMASTER FEEDBACK
SURVEY AVAILABLE NOW
As part of the Strategic Review, Teneo are inviting feedback and input on
a range of topics in a postmaster survey. The survey is open until Sunday
18 August. Teneo want to hear your thoughts, so please click the link
below to complete the survey. An update on the Strategic Review can be
found on Branch Hub here.
COMPLETE SURVEY
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werner eS yop ewes
FREE displays for all
products PLUS a full
merchandising service.
‘AILS io» FRevie
FIND OUT MORE
NFSP CULTURE COMMITTEE
IMPROVE THE CULTURE WITHIN THE
ORGANISATION
The NFSP is looking for members to join a Culture Committee as part of
an initial trial, to help improve the culture within the organisation and the
network.
The NFSP Board voted in favour of the proposal at the June Board
meeting. The aim is for the Culture Committee to work alongside the Chair
and CEO to help improve the culture in the network and therefore the
NFSP.
As the NFSP looks to update its Articles of Association, which would be
ratified by members at an AGM, it would be envisaged that the Culture
Committee would be involved in this to help and support the Board.
NFSP CEO Calum Greenhow said: “Via the Culture Committee, we will
engage with the network to collate ideas on what improvements can be
made and how they can benefit the network, how it can benefit Post Office
Ltd and how it can benefit the NFSP. The Culture Committee will be able
to challenge the NFSP and, in essence, it will be our Oversight
Committee.”
We are looking for one member per region to join the Culture Committee.
The intention will be for an employee of the NFSP to also be part of the
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Any members interested in being part of th Culture Committee are asked
to register their interest to admin@_ GRO I i by Sunday 31 August,
along with the reasons why they wish to be part of the group.
POST OFFICE CUSTOMER SATISFACTION
FEEDBACK ON SURVEYS
Post Office Ltd (PO) made changes to the Service Desk survey request at
the end of last year to ensure feedback is sent to the correct team and
individual and to ensure the feedback is timelier.
Please fill in these surveys so PO can review feedback and implement
improvement plans.
What changed?
e You will now receive a survey every 28 days for each team you
contact, so whether you log one or 10 incidents a month you should
receive a maximum of one survey a month per team contacted. You
will not receive a survey if you have not logged any incidents.
« Each survey notification will contain the reference for your ticket and
a link to the ticket itself so you can see its details.
What will PO do with the feedback?
« The feedback is tracked and is available to PO's internal and
external teams.
« There is a section on each survey for you to comment on how you
think things can improve.
* This information is used to review quality and performance against
the teams and individuals, to ensure praise is given, implement
improvement plans, set goals to ensure repeat mistakes are not
made and ensure targets are achieved.
« Having customer satisfaction in place allows PO to compare how
ITDSD is performing and what activities are required to increase
overall satisfaction using a one to five scale and to ensure PO are in
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WE'D LOVE TO HEAR FROM YOU
NFSP+ MEMBER BENEFIT SCHEME
WE'D LOVE TO HEAR FROM YOU!
Our goal is to continually enhance the range of offers and support that
NFSP+ provides. That's why we've put together a short survey to collect
your valuable feedback.
Thanks!
The NESP Communications Team
Did you know that NFSP+ offers NFSP members discounts, offers, and
deals to support you in your personal and professional life? You can get
great deals on everyday household items and access helpful business
advice. The best part? It's totally free and there's no sign-up process.
As a valued NFSP member, you, your family, and your employees are
automatically eligible to access NFSP+-. It's worth a mention that the NFSP
does not generate any commercial income from the scheme.
To take advantage of these and other fantastic deals visit August's NFSP
Plus Special Offers page today! We'd also like to highlight the NFSP+
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through NFSP+.
NFSP MEMBER BENEFIT FROM NFSP+
Save up to 20% on Boundless breaks this August. Take a look at the
beautiful locations they have to offer with NFSP+.
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1M
CONNECT
STAY CONNECTED WITH THE NFSP
NFSP Helpline: call GRO ‘for help and support with any issue
relating to your post office and retail.
NESP website: a key online resource to support, connect and inform your
NFSP members’ WhatsApp and private Facebook groups:
Email communications@ GRO with your FAD code and mobile number
to join your local WhatsApp group. Request to join the Facebook group
here.
Make sure you add communications@ to your address book to
prevent any of our newsletters from going into spam. Help on how to do this
is on our website.
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