WITNO7970100
WITNO7970100
Witness Name: Tina Mellor
Statement No.: WITNO7970100
Dated: 314122
POST OFFICE HORIZON IT INQUIRY
FIRST WITNESS STATEMENT OF TINA MELLOR
I, TINA MELLOR, will say as follows...
INTRODUCTION
1. lama former employee of the Horizon Field Support Office (“HSFO”) and
Network Business Support Centre (“NBSC’).
2. This witness statement is made to assist the Post Office Horizon IT Inquiry
(the “Inquiry”) with the matters set out in the Rule 9 Request dated 6"
February 2023 (the “Request’).
PROFESSIONAL BACKGROUND
3. I worked at HFSO supporting branches migrating to Horizon and as Tier 2
Support at NBSC to support branches with queries that Tier 1 could not
answer.
TRAINING AND/OR INSTRUCTIONS
4. I cannot remember any training and/or instructions I received for the role of
HFSO.
Page 1 of 3
WITNO7970100
WITNO7970100
SUPPORTING POST MASTERS
5. I had previous experience using Horizon/working at a Crown Office, so I was
able to assist branches with day-to-day queries. We used a computer system
(I cannot recall the name) that helped log calls and where all information to
support queries was available.
RESOURCES AVAILABLE
6. There was also a Horizon kit at the NBSC, which was good to show staff that
had never worked on a counter how the system worked.
7. NBSC was a nice environment to work in. Subpostmasters were the priority.
Reversals, balancing support were pretty common. Processes on how to
complete these tasks were available on the server and easy to locate. We had
a Horizon kit and access to Branch Focus.
8. I believe NBSC provided adequate support to subpostmasters who called for
assistance.
MANAGEMENT
9. Each team was managed by a Team Leader, mine was an Ex Crown Office
Manager so had ample experience herself to support her team. I thought Julie
was a great leader and she had the Post Office at the heart of everything she
did.
KNOWLEDGE OF BUGS, ERRORS, OR DEFECTS
10. I was unaware of any bugs, errors or defects within the Horizon IT System at
the time I worked in the NBSC.
Page 2 of 3
Statement of Truth
I believe the content of this statement to be true.
sos GRO
Dated: 3/4 { 13
Page 3 of 3
WITNO7970100
WITNO7970100