Department for
Business, Energy
& Industrial Strategy
BEIS Hot Topics Pack: November 2017
Contents
IRRELEVANT
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OFFICIAL SENSITIVE
Post Office Limited
Top lines
« Government recognises the important role post offices play in communities.
« Manifesto commitment to safeguard the Post Office network.
« The network is at its most stable in decades due the significant investment that has
been made to maintain and protect it.
Facts and figures
« Government provided nearly £2 billion investment from 2010 to 2018.
* Government consulted on public’s expectations of the Post Office at end 2016.
Response will be provided in due course.
« Over 11,600 post offices in UK - largest retail network in the country
Over 4,400 branches open on Sunday
© 93% of UK lives within 1 mile of a post office.
« Around 17 million customers and a third of SMEs visit post offices every week.
+ Separated from Royal Mail in April 2012. It remains in public ownership.
Attack: Cri
+ Franchising is a successful way of sustaining Post Office services on our high streets
m of POL franchising some of its directly run Crown post offices.
Crown losses reduced from £46 million p.a. in 2012 to financial break even today.
Branches are not closing, but are either being franchised on-site or relocating to a
nearby location, typically offering the same services.
* Service quality is not reduced — customer satisfaction with franchised branches is
as high or better than when they were traditional Crowns.
Attack: Allegations about the Post Office's Horizon IT system
«This is an operational matter for Post Office Limited. As legal proceedings are
underway, I am unable to comment further.
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