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Document Title:
Document Type:
Abstract:
21, 23, 25,... I Status:
Training and User Awareness Baseline Document
Reference Document
This document provides a description of the ICL Pathway
Training and User Awareness programme to be delivered
to an agreed number of POCL staff and agents. This
document forms the strategy for an agreed approach
between ICL Pathway and POCL.
APPROVEDDRAFTForapprovalAPPROVED
Distribution: Ann Cocker POCL
Trevor Rollason POCL
Douglas Craik POCL
27 I Bruce-MeNiven—— RPOGLMike Coombs ICL
Pathway
Steve Reed ICL Pathway
Terry Austin ICL Pathway
Liam Foley ICL Pathway
Dean Felix ICL Pathway
Jim Flynn ICL Pathway
John Dicks ICL Pathway
Andy Barkham ICL Pathway
Steve Muchow ICL Pathway
Bob McDermott ICL Pathway
Paul Underwood ICL Pathway
David Howells ICL Pathway
28 Duncan McKellar __ ICL Pathway
Barry Hancill ICL Pathway
Bill Herd ICL Pathway
29 John O'Grady ICL Pathway
30 Eamonnt_ong—— 1G Pathway—— Paul Butler
31 KnowledgepoolilGL Peritas
32 Stuart Kearns KnowledgepoollGl Peritas
Authors: Lorraine Holt ICL Pathway
Steve Lovegrove ICL Pathway
33 I
34, 36, 38 I Comments to:
Richard Kelly
Steve Lovegrove ICL Pathway
KnowledgepooliGL-Peritas
39, 41, 43, ... I Comments by: 45" November1999
43 I0.0 @
49 I0.1
Document control
94 Document history
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Version Date Reason
Issue 1.0 5.11.95 Training and User Awareness Baseline document in response
to Requirement 915 submitted as part of the contract and
original bid proposal, Ref. BP/TRN/001
Issue 1.1 10.11.95 Draft Baseline for discussion.
Issue 1.2 09.09.96 Draft Baseline.
Issue 1.3. 15/5/97 —_ Revised Baseline with ICL Peritas comments
Issue 1.4 20/5/97 Revised baseline with ICL Pathway comments
Issue 1.5 20/10/97 Revised as part of POCL/ICL Pathway Training review
meetings. All inclusions have been discussed with POCL/ICL
Pathway Programme Teams and have been minuted.
Issue 2.0 10/11/97 Final draft sent for review by POCL and comments prior to sign
off (comments returned 17/12/97)
Issue 2.1 5/1/98 Further review by POCL and comments from sponsor reviews.
Issue 2.2 26/3/98 Review by POCL as a result of issues meeting
Issue 3.0 12/6/98 Final submission by ICL Pathway prior to commencement of
NRO. Distributed for approval.
Issue 4.0 7/8/98 Revised final submission by ICL Pathway following internal
review. Submitted to POCL as an attachment to CCN286.
Issue 5.0 21/8/98 Revised final submission by ICL Pathway following internal
review following rejection by POCL of CCN286. Submitted to
POCL as an attachment to CCN286a.
Issue 6.0 11/12/98 Revised baseline following POCL comments and revised CCN.
Issue 7.0 8/1/99 Revised baseline following comments from Alan Fowler and to
ensure consistency with the TNA document
50,51 Ilssue 8.0 23/3/99 _—_ Sign-off list amended to refelect personnel changes.
Issue 9.0 05/7/99 Revised to reflect removal of BA, DSS and BES references
following the outcome of the Treasury review.
52 I Issue 10.0 18/8/99 _ Inclusion of reference to the 2 variants of the course for counter
assistants in 8.3 bullet point 4. CCN 510a.
53, 54 IIssue 11/10/9948 Review required (following rejection of CCN510a) to correct
10.1Issue- /8/99 terms to ensure consistency with the codified Inclusion-of-
55 in- 8.3 bullet point 4—CGN 610a-agreement. CCN510b
56 Issue 11.0 29/11/99 Issued for approval, incorporating comments received from
review
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Date: a20/11/0914/40100
0.2 approval authorities
Name
IS L Kearns
Steve Lovegrove
Jim Flynn
Douglas Craik
S. Reed
Liam Foley
Andy Barkham
Position Signature
KnowledgepoollGL Peritas
Training Project Manager
ICL Pathway User
Implementation Manager
ICL Pathway Implementation
ManagerDirector
POCL General Manager of
Horizon Implementation
Team
ICL Pathway Commercial
Manager
ICL Pathway Business
Development Director
ICL Pathway Training and
Awareness Manager
Date
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0.3 Associated documents
CP105 and Peritas 1.0 30/1/97 Agreed CP between ICL Pathway and
document PATH-30- POCL plus sub-contractor’s impact
007 statement and changes to contract
wording.
59, 60, 61, ... IM/STR/9017 24.0 4#/4/9715/3/99 In Office Data Migration - New Release
64 2le
SU/TRN/0001 1.0 18/4/97 Training Needs Analysis
SU/TRN/O06 1.0 26/11/97 Remedial Training
SU/TRN/OOS 1.0 29/10/97 Training Evaluation paper
IM/DOC/004 1.4 31/10/97 Implementation Programme Proposal
PATH/PUBS/001 4.0 09/06/98 Training and User Awareness Style Guide
BP/PRD/O06 1.0 13/8/98 POCL Policy on competency testing (CAR
531.000.03)
BP/PRD/007 1.0 13/8/98 POCL Policy for Releasing staff (CAR
532.000.03)
IM/STR/0019 1.0 24/10/97 Training for Horizon Releases 1a to 1c
SY/REP/021 1.0 29/10/97 Standard Reports and Formats
IM/PRO/147 1.0 05/11/97 Procedure for ordering consumables for
training events
IMP/REQ/014 1.0 27/05/98 Training Scheduling and Minimum
Training Compliance
PATH/PROC/0004 2.0 03/06/98 Training Venue Administration
0.4 Abbreviations
ICAR Contracting Authorities Responsibility
ICSR Core System Release as defined in the co-defied agreement and used
during National Rollout.
ICSR+ Update to the Core System Release National Rollout platform to
finalise functionality covered in the original bid/contract baseline.
E-mail Electronic Mail
IHIM. Horizon Implementation Manager
Horizon ICL Pathway’s automated platform and New Release 2 (New Release
2+) system
HSHD Horizon System Help Desk
HW Horizon Hardware
MOR Model Office Rehearsal
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MOT Model Office Testing
IMS Microsoft
MTC Minimum Training Compliance
New New functionality and New products included on the Horizon platform
Release 3 as part of a separate costing and implementation proposal to POCL
from ICL Pathway.
NGW Nancy Groff Witton
INRO. National Roll Out of training after live trial.
POCL Post Office Counters Limited
RLM Regional Liaison Manager
RNM Retail Network Manager
[Scenario G Training provided on software releases 1a to 1c up to “Live trial”
ISLA Service Level Agreement
ISW Horizon New Release 2 (and New Release 2+) Software
[TNA Training needs Analysis
TPAS Training Project Administration System
UA User Awareness
IUAE User Awareness Event
IUK United Kingdom
PAS Training Pro} icicwation S
IRNM Retai M
i, ; eer
INRO 5 Roll-Qut-of traini far livertial-
IVA User Awareness
IMS Microsoft
ISLA Service Level Agreement
MOR, Model Office Rehearsal
MOF Model Office Testing
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67, 69,71 GSR
\
73,75 CSR+
16
Changes in this version
77 I Revised to correct references to CSR and CSR+ and to remove redundant cross-
78,79 I references.
80 I Revised to incorporate minor changes to distribution list, approval authorities, and
associated documents. nip riaamaiaeiaaaaiaaiaiaammaiael
the-outcome-of the Treasury-review
7
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0.6 Table of content
81, 82, 84 I 1_I MANAGEMENT SUMMARY...
85, 86,88 I2___ SCOPE...
89, 90,92 I 3___ PROGRAMME MANAGEMEN’
93, 94, 96 3.1 MANAGEMENT TEAM.
97, 98, 100 3.1.1 Implementation of the Training Project ‘Administration § stem ((
101, 102, ... 3.1.2 _ Key Roles.
105, 106, ... 3.2__ ICL PATHWay’s SUB-CONTRACTOR BOOKING SYSTEM. (TPAS: .
109, 110, ... 3.3 TRAINING ADMINISTRATION CENTRE...
113, 114, ... 3.3.1 Description...
117, 118, ... 3.3.2 ___ Key Deliverable:
121, 122, ... 3.3.3 Acceptance.
195,126, .-. 3.3.4 Dependenci
129, 130, ... I 4. TRAINING PRE NATIONAL ROLL OUT...........
133, 134, ... 4.1 HORIZON RELEASES 1A TO Ic.
137,138... USER AWARENESS & TRAL
141, 142, ... 5.1 DESCRIPTION..
145, 146, ... 5.2 _UseR AWARENESS KEY DELIVERABLE!
149, 150, ... 5.3 DEVELOPMENT ACCEPTANCE..
153, 154, ... 5.4 DEVELOPMENT LOGISTICS...
157, 158, ... 5.5__ DEVELOPMENT ASSUMPTIONS.
161, 162, ... 5.6 _ DEVELOPMENT DEPENDENCIE!
165, 166, ... 5.7 _ TRAINING DOCUMENTATION.
169, 170, ... I 6 _ EVALUATION.....
173, 174,... I 6.1 _DESCRIPTION........
177, U8, 53. 6.2 Key DELIVERABLES.
181, 182, ... 63 ACCEPTANCE,
185, 186, ... 64
189, 190, ... 6.5
193, 194, . 6.6 DEPENDENCIES.
197, 198, ... I 7 USER AWARENESS DELIVERY.
201, 202, ... 7.1__UsER AWARENESS DESCRIPTION...
205, 206, ... 7.1.1 User Awareness Key Deliverables.
209, 210, ... 7.1.2 __ User Awareness Acceptance.
213, 214, ... 7.1.3 User Awareness Logistics.
217, 218, ... 7.1.4 Assumptions.
221, 222, ... 7.1.5 Dependencies...
225, 226, ... I 8___ TRAINING DELIVERY..........
229, 230, ... 8.1__DESCRIPTION......
233, 234, ... 8.2__ MANAGERS 1.5 DAY EVENT.
237, 238, ... COUNTER ASSISTANTS 1 DAY EVENT.
241, 242, ... STAFF
245, 246, ... KEY DELIVERABLES. ccsscssccsssssssssessnssssssssessssctssi
249, 250, ... 8.6 _ ACCEPTANCE.
253, 254, ... 7 _Loaistic: 3933
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257, 258, ... 8.8 ASSUMPTIONS. 4034
261, 262, ... 8.9 DEPENDENCIES. . . — 1.4336
265, 266, ... 8.10 WORKBOOK PRACTICE AND TRAINING MODE... 4437
269, 270, ... 8.10.1 Description... 4432
273, 274, ... 8.10.2 _ Key Deliverable:
277, 278, ... 8.10.3 Acceptance.
281, 282, ... 8.10.4 Logistics
285, 286, ... 8.10.5 Assumptions. 4538
289, 290, ... 8.11 HORIZON FIELD SUPPORT AND MIGRATION VISIT (INFORMATION ONLY). 4639
293, 294, ... 8.11.1 Overview Descriptio 4639
297, 298, ... 8.11.2 _ Overview Key Deliverables.
301, 302, ... 8.11.3 Dependenci
305, 306, ... I 9 ADDITIONAL TRAL
309, 310, ... 9.1.1 Description...
313, 314, ... 9.1.2 Key Deliverables 4740
317, 318,, .«. 9.1.3 Acceptance.. 4740
321, 322,,... 9.1.4 Logistics... 4840
3255526, nx 9.1.5 Assumptions. 4844
329, 330, ... 9.1.6 Dependencie
333, 334, ... I 10 ACCOMMODATION...
337, 338, ... 10.1.1 Description...
341, 342, 10.1.2 _ Key Deliverables
345, 346, .
349, 350, ...
353,354, <..
357,358, sa
361, 362, ...
365, 366, ...
369
370, 372
373, 374, ...
377, 378, ...
381, 382, .
385, 386, ...
389, 390, ...
393, 394, ...
397, 398, ...
401, 403, ...
409, 410, ...
415, 416, ...
421, 422
424, 425, ...
436, 437, ...
442, 443
451, 452
454, 455, ...
460, 461
463, 464
466, 467
469, 470, ...
475, 476
478, 479, ...
11, 13, 15, ...
10.1.3 _ Acceptance..
10.1.4 Logistics...
10.1.5 _ Assumptions.
10.1.6 Dependencies.
11__ NEW PRODUCT AND UPDATE TRAINING (CSR+ ONWARDS,
11.1.1 _ Description. a 5043
11.1.2 _ Key Deliverables for New Product Training if agreed (subject to separate cost and change
control process).
11.1.3 Acceptance.
11.1.4 Logis!
11.1.5 _ Assumptions.
11.1.6__Dependencies.
12__ MANAGEMENT REPORTING & PERFORMANCE MEASURES..
12.1 DESCRIPTION.
12.2 KEY DELIVERABLES.
4 = 2366.1 DESCRIPHON 2366.2
210 “Key DELIVERABLES 2366.3 ACCEPTANCE -(CROSS-REFERENGE-2:10-“ACGERFANGE?)
DA6GA Logueice'(Cnoes. “2-10 “Ass! my 24665 Assuneenions.
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484, 485, ... 2566.6 DEPENDENCHS (CROSS REFERENCE 210 “DEPENDENGIES 2567 «= USER
490, 491 AWARENESS DELIVERY 26671 Usth AWARENESS DESCRIPHON—{CROSS-REFERENCE-EO-
493, 494 2.2.4 “LoGIstics") 266741 User Det fe 22-2 —“Ke
496, 497 Deliverables”) 2767:1-3Usen + Acceptance (Cross reference to 2-3-3-“Aeees ny
499, 500, ... 2867434 Av Legistiest sf 2-2-4~“Eogi =) 286744
505, 506 Asseamptic Sn05s-ref 22-5 “4s ea 2967-45 Depend Cros:
508, 509, ... reference-to22.6—Dependencies} 2968 FRAINING DELIVERY 2968.1 DrscRIPTION
514, 515 CROSS REH-RENCE 2S} "DESCRIPHON 2968.2 MANAGERS ES _DAY EVENT (CROSS REFERENCE
517, 518 FO231“Manacersy 3068.3 Counter _Assistants_1 Day EVENT (CROSS -REFERENCE T0231
520, 521 “COUNTER STAFF") 3068.4 OTHER IDENTIFIED POCL starr {ACBERORE; TRAINERS, AND-
523, 524 NEWEY PROMOTED STAEF) 3 — = a
526, 527 eS 3168-5 KEx DELIVERABLES (CROSS REFERENCE -T02.3.2 “Key DEHVERABEES™
535, 536 (CROSS REFERENCE-TO0234“LOGISHCS) 3368-8 ASSUMPTIONS ‘CROSS REFERENCE 2.3.5.
538, 539 SASSUMPTIONS’) 3468.9 DEPENDENCIES—(CROSS REFERENCE-T0-2.3.6 “DEPENDENCIES”
541, 542, 3668-10 WORKBOOK PRACHCE AND-IRAINING MODE 3768-/0-F Deseription—{Cross-
547, 548 reference-to2-4-+ “Deseription“} 3768-402 Key—Deliverables—{Cross—reference—to 2-4-2
550, 551, ... "ay Deliverables) 3868-16. Accep ‘ 368-404 L ,
556, 557, ... fe 2-4-4-“Lesistins™ 868-40- Assumptions 3968-11 HORIZON. FIELD.
562, 563 SUPPORT AND. MIGRATION. VISH (INFORMATION ONLY) 3968444 Overview Deseription—
565, 566 £& fe 27D ip 4 3968442 Overvier Key Deliverables
568, 569, ... 4068443 Dependencies 4069 REMEDIAL-FRAINING 406944
577, 578, ... Deserip as y 28D, ”\ 4069-1-2Key-Deliverables 4069-43
583, 584, ... Aeeepi 41469-1-4Legistic HO69-4SA: aptie H6916
‘592, 593, ... Dependencies 426140 ACCOMMODATION 4264444
598, 599, ... 26142 KerDeliverables BOMWAS Acceptance 4361044
607, 608, .. seis 43610-4- Assen 43610-4- Depened .
613, 614 4364 NEW PRODUCT AND UPDATE FRAINING (RELEASE 3 ONWARDS)
616, 617, . 4361444 Deseription 446142 Ke Det tales—for— Prod
622, 623 fp fagreed sith, Pr deh Lp , 456HAS
625, 626, ... Aeceptance 436114 Legisties 456H4 Assttttip 5
631, 632, ... 4561416 Dependencies 45612 MANAGEMENT REPORTING —_&
637, 638, ... PERFORMANCE MEASURES 456121 DiscripHon ASef¢2 Iki De spep santas foe
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4
4-Management Summary
The purpose of this document is to identify ICL Pathway’s approach to the
Training and User Awareness Programme, as part of the implementation of
the Horizon system at post offices.
ICL Pathway Limited is a wholly owned subsidiary of ICL (International
Computers Limited) and has been formed in response to the needs of Post
Office Counters Limited (POCL) to automate the nation’s post offices key
service functions.
ICL Pathway has engaged a number of sub-contractors to deliver this
programme and Knowledgepool Limited (formerly Peritas) }¢L—Peritas-has
been selected to design, develop, deliver and manage the Training and User
Awareness Programme. KnowledgepooliGk—Peritas is the UK’s leading
provider of Information Technology related training.
This document is being updated to reflect the changes that have been made
to the Training and User Awareness Programme since the last ICL Pathway
baseline document submitted in November 1995 as part of ICL Pathway’s
contractual solution. The reasons for the changes are covered in some detail
by the associated documents referenced. The following points summarise the
key changes which have been implemented :-
« The User Awareness event is no longer mandatory as proposed, but will
be strongly recommended by POCL for all staff to attend, especially
managers and subpostmasters.
e The user training has been changed from a four hour evening event
followed by supported workbook based consolidation and learning to either
a one day or one and a half day classroom training event (dependent upon
job role).
e The competence test now takes place at the end of the extended
classroom training event as stated above.
e There will be no workbook based learning in the baseline training solution
for National Roll Out. Workbook based exercises will however be provided
and are recommended for use back at the outlet. Workbook based learning
will be considered for training on new software releases.
e The proposed After Care Visit (Training Review Visit) will not be
undertaken by ICL Pathway.
e There will no longer be a specialist training help desk to support distance
learning. The renamed Training Administration Centre will support user
bookings and rescheduling activities and will also accept queries regarding
workbook exercises via the Horizon System Help Desk.
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This is by no means an exhaustive list of changes but identifies the key areas
that have been altered in response to the various discussions which have
taken place.
The new training solution is represented in Figure 1 (and supersedes the
diagram shown in PATH-30-007, Section 2, page 4):
POCL shall use all reasonable endeavours to ensure that its Agents co-
operate with ICL Pathway to the extent reasonably necessary to permit ICL
Pathway to perform the training services described in this document.
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Scope
This document describes all the activities associated with the Training and
User Awareness Programme, which continues up to the end of National
Rollout. After National Rollout, training and user awareness will be carried out
by POCL.
The activities can be summarised as follows:-
Programme Management and course booking system
Pre National Roll Out training
User Awareness and Training Development
User Awareness Delivery
Evaluation
UA Delivery
Training Delivery, Documentation and Competency Testing
RemedialAdditional Training
Training and User Awareness venues and catering
HFSO Training Review Visit (After care visit)
Management Reporting
The document also describes Update and New Product Training, which might
be undertaken by ICL Pathway at POCL’s request, subject to change control.
The scope of the training programme is also defined by the following:-
¢ Definition of users and their associated job roles provided by POCL and
documented as part of ICL Pathway Training Needs Analysis document
reference SU/TRN/0001.
e ICL Pathway Migration Plan (Source: In Office Migration New Release /e2,
Version 42.0, reference IM/STR/0017.—This—document_is—soon—_to—be-
HpesIEe te VOISt =e Belsehe We eleaee Saigon
feterence-SUFFRN/0001)- ICL Pathway Remedial Training document
reference SU/TRN/006, Version 1.0.
e ICL Pathway Training Evaluation Paper reference SU/TRN/005, Version
1.0.
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3 Programme Management
3.1. Management Team
The training programme management function is responsible for managing all
services provided by KnowledgepoollGt Peritas (on behalf of ICL Pathway),
liasinglaising with ICL Pathway Programmes Managers, ensuring that the
training deliverables are fully integrated with the delivery schedules of ICL
Pathway and other suppliers to ICL Pathway’s Implementation Team.
The management function will also ensure that training resource availability
incorporates sufficient contingency provision to ensure that no events are
cancelled or increased due to a lack of training resource.
3.1.1. Implementation of the Training Project Administration System (TPAS)
The training project administration system provides facilities used to
administer the delivery of training programmes and control of the supporting
logistics management system. The work package will include the
development of the import and export modules and customisation of the
management reporting functions required to meet ICL Pathway and
programme requirements.
I ICL Pathway’s sub-contractor (KnowledgepooliG—Peritas) will locate a
dedicated ICL Pathway Training Office in North West England, i.e. Stockport
and will accommodate all office based staff. This accommodation will also
provide adequate storage space to manage the documentation and
equipment delivered as part of the training programme.
3.1.2 Key Roles
3.1.2.1 Training Project Manager
This role provides a single point of contact with responsibility for all aspects
of the training programme, co-ordination of the activities within it, with those
of the wider ICL Pathway programmes and those of the other sub-contractors
to ICL Pathway.
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3.1.2.2 Project Control Officer
This role is responsible for the administration of the project library, monitoring
the progress against project plans and the administration of the commercial
processes required to support the programme.
3.1.2.3 Training Team Leader
This role manages the selection of training staff and ensures that all training
deliveries conform to the quality standards agreed with Pathway for the
programme.
3.1.2.4 Logistics Manager
Responsible for the provision of logistical support to the training
implementation. They will also manage the integration of ICL Pathway’s sub-
contractor and Pathway MIS interfaces.
3.1.2.5 Evaluation Officer
Responsible for building training evaluation criteria and operating the various
measurement exercise required by POCL for the training activity e.g. course
assessments, after course questionnaires etc. They will provide all
management information to the Training Programme Manager.
3.1.2.6 Development Manager
Responsible for the overall management of all training and User Awareness
event development.
3.2. ICL Pathway’s Sub-contractor Booking System (TPAS)
ICL Pathway’s sub-contractor training booking system has been tailored to
meet contractual obligations regarding scheduling and invitations notice
period. It has also been developed alongside ICL Pathway’s Rollout
Database system to ensure accurate and contractually compliant information
is available and transferred electronically using approved file and report
structures. This work has involved the following activities:
Applications development
System trials
Integration trials with Pathway control system
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3.3
3.3.1
The composition and specification of functional modules will be formally
defined within an updated functional specification published after detailed
consultation with ICL Pathway programmes office at Feltham.
In addition this system will provide additional ICL Pathway User reports
regarding competency, attendance levels and scheduling details to ICL
Pathway Programme Managers and POCL nominated representatives (for
more details on reports and layout please refer to ICL Pathway Standard
Reports and Formats document ref. SY/REP/021). All reports will be
transmitted via e-mail with some reports requiring POCL actions within 24
hours (or next working day).
Training Administration Centre
Description
A dedicated administration function manned with staff able to provide
immediate assistance with:
e Logistics and content of the training programme
e Bookings and attendance on courses.
e General questions concerning training and user awareness
programmes.
e Scheduling enquiries from nominated representatives.
The Training Administration Centre will undertake the following tasks:
e Import of installation schedules from ICL Pathway
e Generation of training and user awareness schedules to ICL
Pathway
¢ Dealing with enquiries made from the HSHD to ICL Pathway’s sub-
contractor relating to Workbook Exercises
e Survey of post office training and UA requirements, e.g. completion
of training booking forms
e Assignment of course places to training and UA schedules and re-
scheduling bookings
e Issue of training and user awareness invitations from ICL Pathway’s
sub-contractor to users.
e Follow up confirmations to invitations and course joining
instructions.
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Distribution of user implementation briefing packs if non-attendance
at UA events.
Ordering and despatch of supporting logistics
Generation of attendance lists via reports to ICL Pathway and POCL
Regional Representatives.
Export of training and user awareness completion records to ICL
Pathway’s Rollout Database and via ICL Pathway’s standard reports
(as defined in ICL Pathway Standard Reports and Formats
document reference SY/REP/021).
Export of training competence test reports to ICL Pathway’s Rollout
Database and via ICL Pathway Standard Reports (as detailed in the
above document).
Export of training and user awareness statistics to POCL regional
staff and ICL Pathway management.
3.3.2 Key Deliverables
e “Lo-call”’ telephone number for inbound queries from post office outlets.
e Operates 8.30am to 10.30pm Monday - Friday and 9.00am to 5.00pm on
Saturday at the start of live trial training events up to the end of National
Rollout in all POCL regions.
e Transaction logging will be maintained on all data changes to TPAS and
automatically notified to the ICL Pathway Roll Out database.
e Call logging will be maintained on the HSHD on all enquiries passed to ICL
Pathway’s sub-contractor from the Horizon System Help Desk. Monthly
reports will be issued to ICL Pathway.
3.3.3. Acceptance
There are performance measures covering:
e Reporting (Requirement 915)
e Course availability (Requirement 915)
e Course cancellations (Requirement 915)
3.3.4 Dependencies
e Specific call quality and performance measures will be agreed with ICL
Pathway as part of the functional specification of the Training
Administration Centre.
e POCL will receive updates via Training Review meetings scheduled
during National Rollout.
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e Agreed formats to ICL Pathway, POCL and POCL Reports as outlined in
ICL ICL Pathway Standard Reports and Formats document, reference
SY/REP/021.
e« Compliance to ICL Pathway internal SLA’s in accordance with ICL
Pathway’s sub-contractor’s contract and performance measures. This is
required in Excel format as provided by ICL Pathway.
Training pre National Roll Out
Horizon Releases 1a to 1c
The replanning of the implementation programme for Horizon into controlled
phases has meant that the awareness and training events received by the
users has had to be redefined. In line with best practice and contractual
requirements, users will need to receive training associated with the
functionality of the system or upgrade. Training should use (where
appropriate) existing processes and procedures which have been defined for
Live Trial and National Rollout though no formal Service Level Agreement
(SLA) measurement will apply for Release 1a to 1c training.
The phasing of the implementation of Horizon functionality also means that
some outlets will require upgrade training as the facilities and services
available to them are expanded.
The ICL Pathway Horizon Training for Release 1a to 1c document (dated
24/10/97, reference IM/STR/0019) describes the training programme for the
different releases of Horizon and how it will be implemented. This has been
agreed and signed off by POCL.
User Awareness & Training Development
The User Awareness programme is being developed to encompass the split
in implementation between the new infrastructure programme and the main
implementation programme (this is described in detail in ICL Pathway
Implementation Programme Proposal document, reference IM/DOC/004).
The User Awareness event is aimed at ALL users working within, or providing
support to, post offices. The purpose of the event is to provide a
understanding of the impact the impending installation and automation
programme will have on them as individuals and their outlet as a whole. The
overall aim is to elevate concern users may have of the Horizon system and
encourage participation during training and installation.
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5.1 Description
The Horizon training portfolio will comprise:
e User Awareness event (2.5 hours)
e Subpostmaster/POCL Managers course (1.5 days)
« Counter Assistants Course (1 day)
e POCL Train the Trainer course (5 days)
e Other POCL staff specialist course (up to 2 days) based upon the
postmaster or outlet manager course for non users of the platform and
other POCL staff as defined in ICL Pathway TNA document. This will also
cover any staff who will be changing role to a management function. It is
expected that these will be identified by POCL as part of an agreed
booking process and procedure between ICL Pathway and POCL.
5.2 User Awareness Key Deliverables
657, 658 A formal Training Needs Analysis was completed in 1997 which definesd the
659 training requirements, assessesd the expected volumes of users to be trained
660 and contained s-specifications for all training events as part of New Release
661, 662 2 (and New Release 2+) (since superseded by CSR and CSR¢+ respectively).
ICL Pathway Training Needs Analysis document SU/TRN/0001, constitutes
this deliverable.
663 User Awareness Description_(Cross reference:2.2.4 “Description”
A seminar style face to face presentation delivered in a lecture environment,
which provides all staff who work within a post office, with an overview of the
ICL Pathway project and a detailed understanding of both the user functions
664 and the training support functions provided by the project{Parat)
665 There will be an ICL Pathway team to deliver each event consisting of ~Para-
3}
« Change Management Consultant
e Trainer
« Administrator
666 In addition, a POCL Manager will be present at each event.{(Para-4)
667 Development deliverables for the User Awareness event (Cross-reference-
9
This will comprise a formal course kit containing:
668 e Event specification (Bullet-point+)
669 ¢ Event invitation (Bullet point-2)
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670 e Event questionnaire (Bullet point 3)
671 e User Implementation Guide (issued to users at the event) (Bullet
point 5)
@ Implementation process overview
@ Training programme guide
672 e Event Design and Development (Bullet-point4)
673 @ Preview video (New)
674 ™ Agree Video storyboard and _ scripts (Cross—ref—_2.2.3-
“Acceptance” bullet point 2)
675 @ Agree presentation scripts (New)
676 e Dry run to sample users {(Cross—ref_2.2.3-“Acceptance” bullet
point 6)
677 e Scripted demonstration (for presenters only) (Bullet-point-7)
e Prepared questions and answers to be provided by POCL (for
678 presenters only) {Bullet point 8)
679 Training Description (Cross reference-2.3.1“Deseription”)
The objective of the training is to ensure that all staff who work in post offices
are competent in the use of the automated platform, are aware of the impact
on operational procedures of that platform and that specialist staff are
provided with the appropriate additional information to perform their job role
680 within an automated post office. (Para-t)
681 The proposed solution offers three main training streams, namely:-—{Para-2)
682 Managers (Cross reference 2.3.1 “Managers”)
e A 1.5 day contiguous training event delivered over two days to include
683 venue set up and clear down. (Bullet-point-+)
e This course would be targeted at staff who are required to understand the
684 full functionality of the automated platform. (Bulletpoint4)
e It is understood that all management grades will need this training. It is
also understood that other staff may perform these tasks, in some cases as
685 back up, and they will also need the Managers training event. (Bullet.
point 5)
686 Counter staff (Cross reference-2.3.1 “Counter staff")
687 e Aone day contiguous training event. {Bullet point4)
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e It is recognised that some of these staff, who perform some management
functions, will attend the above 1.5 day event instead of this one as more
688 fully defined in paragraph 8.3 of this document. (Bullet point 5)
689 Specialist staff and HQ roles:_{Cross-reference-2.3.1 “Back office-audit™
Back Office Audit
This is a two day course based on the content delivered to the systems
managers but tailored to meet the needs of the central audit office of
the Post Office. The same course will be taken by computer auditors
690 and regional auditors. Para)
POCL Train the Trainer
This 5 day course is aimed at existing POCL trainers, who will be
training both existing staff and new staff on the automated counter
691 transaction system. (Parat)
Development deliverables for each training event
This will comprise a formal course kit containing:
e Loose leaf workbook (issued to users at the event)
© Quick reference guide (issued to users at the event)
e Ring Binder for workbook (issued to users at the event)
e Formal script and session plans (for presenters/trainers only)
¢ Course kit binder (POCL and ICL Pathway’s Train the Trainer event
only)
¢ Slides
e Review forms and questionnaires (to be completed by users as part
of the event)
692, 693 e Performance Standard Assessment Gompetencetest (completed by
each delegate as part of the event)
694 I5.3 Development Acceptance-(Cross_reference2.3.3-
sso ee
e ICL Pathway Training Needs Analysis document reference SU/TRN/0001,
Version 1.0 (approved and signed off by ICL Pathway 19/3/97 and by
695 POCL on the 22/4/97). (Bullet-point+)
e Structure and format of training materials to be approved by ICL Pathway
696 and POCL as part of formal acceptance.{New)
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5.5
e Sign off as part of the training course dry run process. (Bullet-peint-2-
reworded)
e Video sessions will be agreed by POCL and ICL Pathway prior to ICL
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Pathway’s internal dry run as part of a separate Training Review meeting.—
{New)
e Training materials i.e. training workbooks and quick reference guides will
be signed off as part of a “Fagin” review and inspection carried out by ICL
Pathway and POCL.{New)
e Formal written notification of acceptance is required from POCL before
commencement of National Rollout Training. {New}
Development Logistics-{Cross-reference-2.3.4 “Logistics”)
e All Training and Awareness documentation will be produced and
distributed by ICL Pathway’s sub-contractor on behalf of ICL Pathway. This
excludes the distribution of POCL material. (New)
e ICL Pathway will provide training systems for demonstration purposes.—
{New)
e Version control of ICL Pathway documents and training materials will be
operated on all training documentation. Once baselined, all documentation
will be subject to a formal change control process._(New)
e ICL Pathway’s sub-contractor will offer a service that secures the delivery
accommodation, issues the invitations to the events and manages the
delivery schedule and management information. This will be co-ordinated
via the Training Administration Centre complemented by the logistics
management function.{New)
e Trainer gear up will be accomplished via a 3 week training programme.
Development Assumptions{Cross-reference to2.2.5-
e There will be 60 days notice of product updates from ICL Pathway and
POCL to ICL Pathway’s sub-contractor. This will form part of a formal
specification of requirements to ICL Pathway who will cost and assess
within a 2 week period from notification, with a further 60 days required for
development purposes and acceptance._(New)
e Formal notification of the volumes of materials and distribution schedules
will be available from ICL Pathway’s sub-contractor for ICL Pathway’s
approval prior to notification of CSR and CSR+New-Release-2—(New-
Release 2+4,-(New}
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e Training attendance is mandatory for all users who work in post offices.
{New)
e User Awareness event content is identical for all staff. (Bullet point+)
Development Dependencies
e Availability of suitably qualified users to attend dry runs. These should be
representative of the target audience for each event.
e Assistance with development material from POCL specialist staff e.g.
POCL Security and Audit.
¢ Software availability dates as required by ICL Pathway’s sub-contractor will
be met by ICL Pathway prior to MOR and MOT.
e 60 days’ prior notice of any new product updates after CSRNew Release 2
from POCL to ICL Pathway.
e POCL and ICL Pathway will be reviewed against SHARED project
“handshake” milestones/project plans. This will be co-ordinated by POCL
and ICL Pathway project teams and reviewed within agreed timescales.
e Formal project plans are received from ICL Pathway’s sub-contractor to
ICL Pathway in a timely manner within agreed timescales. This is an ICL
Pathway management activity only.
e Updates on training progress and development activities are delivered
within project timescales.
e Formal ordering and invoice processes to be documented between ICL
Pathway and ICL Pathway’s sub-contractor prior to submission to ICL
internal account teams.
e ICL Pathway’s sub-contractor to notify ICL Pathway of any cost saving
regarding the use of POCL venues used within the ICL Pathway training
programme. This process will be agreed between ICL Pathway and POCL
and documented accordingly.
e All invoices and requests for orders are accompanied with ‘back up’ or
supporting material as proof of delivery. This is an ICL Pathway
management activity only.
e POCL will advise staff that managers are expected to attend a Managers
event. In the case of sub post offices, if the Postmaster cannot attend then
he will appoint a deputy.
e ICL Pathway Programme function will be responsible for advising the
offices planned for implementation in the appropriate time scale.
e ICL Pathway will provide training systems for awareness and training
events.
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Training Documentation-(Cress_reference2.6“Deseription”)
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Users on all courses will receive a—training werkbeek—documentation
comprising the following: (Parat_reworded)
e Quick reference guides (Bullet point4)
e A workbook (Bulet-point2)
™@ This contains classroom exercises (carried out as part of the
training event) and activity review sheets (carried out as part of
“after training” consolidation). Some questions may be used
during the training event so the trainer can gauge students’
reaction to a particular training session. This will assist with
trainers’ understanding on where individual user support is
needed. There is also the opportunity to use training mode to
practice all transactions carried out at the counter using counter
procedures manuals). These will be completed at users’
discretion, on or after their training event but will be an optional
activity (New)
e Course notes {New}
e Training ring binder-(New)
e Sample bar-codes, training APS cards (1 pack per outlet) (New)
The training workbook is a loose leaf document contained within a training
binder, t-contains the olowing-_mediterelated-structure_as_stated initGk
The workbook will be double sided, in monochrome, provided in a ring
binder. Should system functionality change or expand, and additional pages
be required, a change control request will be needed (Cross reference to
Schedule A15 for approved process).{Para-3}
The Quick Reference Guide is a one or more, A4 tri-fold colour sheets
covering: (Cross reference to 2.5 “Quick reference quide”)
e Getting Started(Bullet point4)
« Basic System Process (Bullet-point-2)
« Benefit Payments OBCS {Bullet-point 3)
e EPOSS/APS {New}
“ intion”:
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An electronic training mode on the automated platform which can be used in
conjunction with a workbook of exercises for self study periods in order to:—
{Para}
e Refresh use of system after training. {Bullet-point4)
e Provide drill and practice to increase speed and accuracy. (Bullet point2)
e Provides an opportunity to practice on linked (end to end) transactions
using counter procedure manuals (plus training scenarios) thus
consolidating knowledge. (Bullet-point-3 reworded)
Assumptions-{Gross_reference2.4.5 “Assumptions”)
e Training workbooks will be kept updated as system versions change
(up to CSR+new-Release-2+) for new outlets to Horizon as part of
National Rollout. Once training for an outlet has been completed no
further training materials will be sent to that outlet, whether for new
staff, product or system updates, unless ordered by POCL._{Buttet.
point reworded)
e All training documentation will be produced and distributed by ICL
Pathway’s sub-contractor to users as part of their training event.
(New)
e Version control will be required on all training materials during
National Rollout. (New)
Dependencies
¢ POCL will carry out a formal review on training workbooks prior to
MOT.
e Sign off by POCL and ICL Pathway by the end of MOT.
6 Evaluation (Cross reference 2.10 “Description”)
6.1 Description
ICL Pathway will provide Kirkpatrick conformant level 1 and level 2 evaluation
comprising: (Para+reworded)
e A training questionnaire i.e. course appraisal form administered at the end
of each training event (Level 1){(Bullet 4 reworded)
« Acompetency test. One hour allowed for completion (Level 2) (Bullet-2)
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745I6.2 Key Deliverables (Cross-reference-2.10“Key Deliverables”)
746 e Overall competency test will not exceed a duration of 1 hour. (2.40—Para-
e ICL Pathway’s sub-contractor certificate for successful candidates. This
747 will be sent to delegates after the course._(Bullet_ point4)
748 e Reporting on level 1 questionnaire results {Bullet point 2)
749 e Reporting on competency level results. (Bullet point 3}
750 e Reporting on competency level failure analysis. (Bullet-point-4)
e Venue appraisal form completed by users as part of their training event
751 (this is handed to the trainer at the end of the course for review).{New)
e Training or Awareness course appraisal forms will be completed by users
at the end of their event and handed back to the trainer for review before
752 leaving the training or awareness venue.{New}
e ICL Pathway’s sub-contractor will forward a certificate for users who pass
the competency test. This will be known as the Horizon Achievement
Certificate and will be sent to delegates after the course. This certificate
753 will identify the level of attainment in terms of job category as: {New}
¢ Trainer
e Auditor
e Subpostmaster or Outlet/POCL Manager
¢ Counter Assistant
e Regular reporting on level 1 of the Kirkpatrick model will report course
appraisal results. These are e-mailed to ICL Pathway and POCL by ICL
Pathway’s sub-contractor for review weekly or monthly. (This will be
dependent upon POCL’s written confirmation of preferred option i.e.
754 weekly or monthly).{New}
e Regular reporting on level 2 of the Kirkpatrick model will report
competency level results. This is e-mailed to ICL Pathway and POCL by
ICL Pathway’s sub-contractor within 24 hours or next working day. This will
require the same turnaround from both sides for actioning as part of POCL
755 CAR 531.000.03 document reference BP/PRD/006. (New)
e In addition reporting and analysis of competency tests will be e-mailed by
ICL Pathway’s sub-contractor to ICL Pathway and POCL Regions as part
of joint monthly review meetings between ICL Pathway and POCL (in
accordance with ICL Pathway Standard Reports and Layouts document
756 reference SY/REP/021). (New)
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757I6.3 Acceptance-(Cross-reference-2.10“Acceptance”)
ICL Pathway and POCL signed and agreed content of ICL Pathway Training
758 Evaluation paper reference SU/TRN/005 covering:(Para-t_reworded)
759 e Level 1 Questionnaire —_{Bullet point4)
760 e Level 2 Competency test(Bullet-point-2)
Reports on Level 1 satisfaction and Level 2 competency test results are
outlined within the ICL Pathway Standard Reports and Formats document
761 reference SY/REP/021 agreed with POCL. -(Para-3-reworded)
762 I6.4 Logistics {Cross+eference2.40“Assumptions”}
ICL Pathway
763 e The course appraisal is completed prior to competency test. (Para)
e The competency test will be administered by trainers immediately after
764 each training event to users under supervision. (New)
e If and when delegates have twice failed the competency test, ICL Pathway
will be notified immediately by exception reports to POCL Regions and ICL
Pathway via e-mail. This will be the responsibility of ICL Pathway’s sub-
765 contractor to distribute and manage. (New)
POCL
¢ The RLM and POCL will be notified by e-mail within 24 hours (or the next
working day) of each and every test failure or subsequent pass. A
turnaround of 24 hours (or next working day) is expected by POCL
766 Regions to ICL Pathway’s sub-contractor on action taken. (New)
e It is POCL’s responsibility to ensure all users of Horizon platform attend
167 Additionalremediat training, as arranged by ICL Pathway and understand
768 the importance of a competency test. (New)
6.5 Assumptions
All outlet users of the Horizon platform will be advised via POCL
communications of POCL’s requirements for a competency test and that it is
their responsibility to ensure the process is understood regarding its impact
and management. All results will be stored electronically via the ICL
Pathway’s sub-contractor’s system (TPAS) with notification to users, as
required by the Data Protection Act. This will be stored by ICL Pathway’s sub-
contractor during National Rollout, up to individual post office outlet
769 acceptance and go live. Gourse-appraisalform: mpleted by FS pri
tothe competencytest
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Dependencies_{Gross-reference2.40—Dependencies”}
e Agreed approach (set of words from POCL) for telling users they have
failed a competency level. {Parat)
e Formal agreement to words and criteria used for level 1 course appraisal
and venue acceptability forms (for more information please refer to ICL
Pathway Training Evaluation Paper reference SU/TRN/005).(New)
e Formal definition and agreed criteria between POCL, ICL Pathway and ICL
Pathway’s sub-contractor for level 2 competency test as part of POCL’s
CAR 531.000.03 reference BP/PRD/006, Version 1.0 (which has been
agreed by POCL). (New)
e POCL commitment from delegates in undertaking a competency test and
any Additionalremedia! training required (as outlined in section 1
“Management Summary”, fig.1 of this document). This is outlined in
POCL’s CAR 531.000.03, reference BP/PRD/006, and cascaded by both
POCL Regions through internal communications. This will also be
reiterated by ICL Pathway on the User Awareness events._{New)
e Agree how questions are selected from a pool of possible questions
submitted by ICL Pathway’s sub-contractor —_{Para-2)
- i The following 5
evaluation forms will be contractually adhered to by ICL Pathway and ICL
Pathway’s sub-contractor as part of National Rollout (for more information
please refer to ICL Pathway Training Evaluation paper reference
SU/TRN/O0S). This complies to Requirement 915. (New)
e User awareness appraisal (1 form)
e Training course appraisal (1 form)
e Venue Satisfaction (1 form)
e Competency test (1 form)
e Trainer assessment of each individual delegate (1 form)
As detailed in Requirement 915 “the training Services provided shall ensure
that 95% of trainees on completion of the training shall be able to
demonstrate achievement of the agreed level of competence, which shall
reflect a score of 90% for knowledge related areas for transactions and the
operating platform”. To facilitate this ICL Pathway, via ICL Pathway’s sub-
contractor, will provide exception reports on failures within 24 hours (or next
working day) to POCL representatives via e-mail. This will be documented in
ICL Pathway Training Scheduling and Minimum Training Compliance
document reference IMP/REQ/014. Both documents identify what action will
be taken by the ICL Pathway and POCL Regions within 24 hours or next
working day. After the third attempt by a user to pass the test, action will be
taken by POCL. As part of this process POCL will require POCL Regional
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teams to communicate this to users as part of POCL’s Horizon
719 communications programme.—{New)
Any further evaluation by ICL Pathway and ICL Pathway’s sub-contractor on
780 I training will be subject to separate and additional agreement._tNew)
e« POCL will ensure that competency assessments are maintained for all
users of the Horizon platform after site acceptance. This will be
documented and agreed with POCL Regions in advance of completion of
ICL Pathway’s development activities. Any training events or training
materials which are required by POCL from ICL Pathway to achieve this
must be subject to separate and additional agreement between POCL and
781 ICL Pathway.(New)
e Copyright for all training materials are the property of ICL Pathway’s sub-
contractor. Neither POCL nor users may make copies of any training
material (either in part or in full) without ICL Pathway’s consent. ICL
Pathway will be pleased to quote POCL for the supply of additional or
replacement copies. Subject to commercial agreement, an agreed
ordering process between ICL Pathway and POCL should be put in place
before the commencement of future training events during Live Trial and
782 I National Rollout. {New)
e Turnover training is currently the responsibility of POCL. All strategies
and policy decisions regarding POCL’s delivery will be documented and
agreed between POCL and ICL Pathway. All processes and procedures
will be logged in both POCL and ICL Pathway libraries for reference
783 I purposes._{New)
7 User Awareness Delivery
This is a key deliverable of the training programme and helps familiarise
users with the Horizon system prior to their training event and installation.
784I7.1 User Awareness Description_(Cross-reference-to2.2.4-
SLogisties”)
Attendance on the user awareness programme will be strongly
785 recommended for all staff and will be delivered locally to reduce travel.—
{Para-2)
ICL Pathway’s sub-contractor propose to run a series of evening events in
locations throughout the UK which will consist of a formal presentation and
demonstration. ICL Pathway’s sub-contractor will control the mailing of
invitations to users. It is anticipated that each event should target 90
attendees in the urban areas, 50 in rural and 30 in the Highlands and
786 Islands.—(Para-2)
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787 I (Cross_reference-to-2.2.1-“Description”)This consists of a seminar style
face to face presentation delivered in a lecture environment. This will provide
all users and POCL staff with an overview of the ICL Pathway programme as
a whole helping to identify key roles and responsibilities both within ICL
Pathway and the POCL Regions. It will assist with users’ understanding of
the Horizon system, the training and support programmes which are in place,
along with key user messages regarding business change and the future of
788 POCL. (Para+ reworded)
789 The objectives of the User Awareness event are to:{Para2)
Gain user commitment to the training, installation and support
790 programmes {Bullet point +-reworded)
e Increase user awareness of the Horizon system, its training programme, its
791 installation and migration activities (Bullet point 2 reworded)
792 e Increase level of user ownership of the Horizon system and its use.—
{Bullet point 3)
e Provide a suitable forum to identify and respond to user concerns and
793 issues regarding training, migration, on-going support and documentation.—
794 I 7.1.1 User Awareness Key Deliverables (Cross-_reference-to-2.2.2 “Key
795 e Event Specification{Buttet-point4t)
796 e Event invitation (Bullet point 2)
797 e Event questionnaire. (Bullet point 3)
798 e Event presentation slides and script (for presenters only) (New)
799 e Implementation guide (distributed as part of the event) (Bullet-point-5)
This includes:
800 ™@ User Implementation Process overview(Bullet_point_5——first_sub-
bullet)
801 @ Installation process overview {New)
802 ™@ Training programme guide and booking procedure (Bullet-point 52°
sub bullet)
803 ™@ Migration and after care support overview New)
e Video sessions are used to support presentations (for presenters only)
804 {Bullet point 6 reworded)
805 e Scripted demonstration (for presenters only){Bulet-point 7)
« Prepared questions and answers (to be provided by POCL for presenters
806 only)-(Bullet point 8)
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807 ae iption”
There will be an ICL Pathway’s sub-contractor team to deliver each event
consisting of a lead trainer and presenter, a trainer for demonstrations (who
can also act as lead trainer and presenter) and an administrator (who is a
Horizon trainer). This allows eases delivery, as well as contingency at the
808 event itself, in case of sickness. (Para-3-reworded)
In addition, a POCL Manager may be present at each event (this is not
809 mandatory, but is seen as a positive partnership approach).——{Para—4_
reworded)
810 I 7.1.2 User Awareness Acceptance—(Gross-reference-to-2.3.3-“Acceptance”)-
811 Contractual performance measures cover:{Bullet point 3)
¢ Course availability (Requirement 915)
e Venue quality (Requirement 915)
e Training course quality (Requirement 915)
¢ Cancellations of courses (Requirement 915)
e Training course feedback by trainers (Requirement 915)
¢ Delivery (as described in the ICL Pathway Training Scheduling and
Minimum Training Compliance document reference IMP/REQ/014)
812 I 7.1.3. User Awareness Logistics-{Cross reference to-2.2.4 “Logistics”)
ICL Pathway’s sub-contractor will offer a service that secures the delivery
accommodation, issues the invitations to the events and manages the
delivery schedule and management information. This will be co-ordinated via
the Training Administration Centre complemented by the logistics
813 I management function. -(Parat)
Events will be delivered within a 30 mile radius to reduce travel due to
availability of suitable venues. This is largely due to the maximum size of
venue required to accommodate 120 people and Health and Safety
Regulations. ICL Pathway’s sub-contractor will deliver a series of evening
events in locations throughout the UK which will consist of a formal
presentation and demonstration. ICL Pathway’s sub-contractor will control
the mailing of invitations to users. Each event should have a maximum of 90
to 120 attendees within the implementation requirements defined by the ICL
814 I Pathway Roll Out database. -(Para2 reworded)
The timing of the events should be in line with the overall implementation plan
and are planned approximately seven weeks prior to the installation date.
More information relating to timescales and approach is contained in ICL
Pathway Implementation Programme Proposal document reference
815 I IM/DOC/004.(Para-3-reworded)
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All events will start at 7.00pm with a demonstration, the main event will start
at 7.30pm, unless specifically agreed beforehand between ICL Pathway and
POCL. -{Para-4 reworded)
Horizon systems will be available at each event and demonstrations will be
given before and after the main seminar. The presentation will be driven
directly to a large display and developed using MS-PowerPoint.{New)
Non attendees will be sent the user implementation guide (as provided to
attendees at the User Awareness event) along with a covering letter plus a
copy of the UAE video. User implementation guides will only be sent to
outlets for which no user awareness attendees have been logged. Only one
guide per outlet will be sent—{(New)
Administration of the event will be undertaken by ICL Pathway’s sub-
contractor._(Para-7 reworded)
Management of venues will be undertaken by ICL Pathway’s sub-
contractor (Para 7 reworded)
Assumptions (Cross reference to 2.2.5 “Assumptions”)
e User Awareness event content is identical for all users. {Bullet-point+)
e User Awareness attendance is strongly recommended for all staff who
work in post offices. {Bullet point 2)
e POCL staff, particularly RLM’s, HIM’s and RNM’s will proactively
encourage attendance. -(New)
Dependencies (Cross reference to 2.2.6 “Dependencies”)
e POCL will advise POCL staff and potential Horizon users and outlet
managers that attendance is expected at this event. In the case of Outlets,
if the subpostmaster cannot attend then he or she will appoint a deputy.
All subpostmaster assistants and POCL staff will also be strongly
encouraged to attend to ease transition to the Horizon platform.—_{Bullet-
point 1 reworded)
e ICL Pathway Implementation Programme function and Rollout team will be
responsible for advising ICL Pathway’s sub-contractor of the offices
planned for implementation in the appropriate timescales.{Bullet- point 2)
e ICL Pathway will provide training systems for demonstration purposes.
e Large venues are required to accommodate attendance levels and meet
with fire, health and safety regulations. The use of POCL venues is
excluded from this section.{New)
« POCL will provide one manager at each event. This will normally be the
RLM or his/her nominated deputy. (Bullet point 3)
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8 Training Delivery
s31I8.1 Description (Cross-reference-2.3.4 “Description”)
The overall training approach during for Live Trial and National Roll Out will
be to deliver classroom based events. A_ full competence test will be
introduced for the National Roll Out phase and integrated into the timing for
the event. A workbook will be issued to enable staff to practice during their
832 training event.{New)
The objective of the training is to ensure that all staff who work in post offices
are competent in the use of the automated platform, are aware of the impact
on operational procedures of that platform and that specialist staff are
provided with the appropriate additional information to perform their job role
within an automated post office. It is also compulsory that all users of the
Horizon platform complete a training event (within the contractual training
window reference Requirement 915) and a competency test.—{Para—t
reworded)
833
834 The proposed solution offers five main training streams, namely: (Para—2-
Freworded)
e Managers 1.5 day event is aimed at subpostmasters, branch
managers, RNMs, Regional Support staff, franchise managers,
outlet managers, nominated deputies for an outlet/Relief managers,
Heads of Retail Network, POCL User Acceptance team, POCL staff
who perform stock balancing and POCL nominated staff.
e Counter Assistant 1.0 day event is aimed at branch and
subpostmasters’ assistants/staff, POCL retail assistants and
Franchise staff).
e Auditors 2.0 day event is aimed at National and Regional Auditors,
POCL Security and Investigators.
¢ Train the Trainer 5 day event is aimed at POCL trainers.
e POCL Helpline event is aimed at POCL Helpline staff and
managers.
These are detailed below.
835
8.2 Managers 1.5 day event (Cross-_reference-to 2.3.1 “Managers”)
e A 1.5 day contiguous training event delivered over two days (to include
venue set up and clear down procedures (within the working day).{(BuHlet_
point 1)
836
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8.3
« Acompetency test would be undertaken at the end of the course.(Bullet-
e The course will be completed not more than five working days prior to the
date an individual outlet is planned to undertake live operation —_{BuHlet_
point 3)
e This course would be targeted at staff who are required to understand the
full functionality of the automated platform including balancing activities. —
{Bullet point 4)
e It is understood that all management grades will need this training. It is
also understood that other staff may perform these tasks, in some cases as
back up, and they too will attend this training (this was originally stated in
PATH-30-007, dated 30/1/97, Section 2.3.1, “Managers” bullet point 5).
{Bullet_point-5)
Counter Assistants 1 day event (Cross-reference-to 2.3.4
e A one day contiguous training event (i.e. not two separate half days).—
e The course will take place within the working day and be completed not
more than five working days prior to that individual outlet being planned to
undertake live operation {Bullet point 2)
e A competency test will be completed at the end of the course.—_{Bullet-
point 3)
e It is understood that subpostmasters assistants, counter assistants and
retail assistants would be the principal audience. A one day course for
counter assistants has two variants, one for the majority of assistants, and,
the other (known as the Postal Officer course) for assistants at ECCO+
outlets. These job roles reflect POCL policy for counter operations and
ensures a national standard of competence. (POCL policy for this was
originally stated in PATH-30-007, dated 30/1/97, Section 2.3.1, “Counter
staff’, bullet point 4). (Bullet-point4)
e It is recognised that some of these staff, who perform some management
functions, notably deputies or relief managers, will attend the above 1.5
day event (8.2) instead of either variants of the assistant’s course. (this
was originally stated in PATH-30-007, dated 30/1/97, Section 2.3.1,
“Counter staff’, bullet point 5). (Bullet point 5)
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8.4 Other identified POCL staff (Auditors, Trainers, and newly
promoted staff)(Cross reference to2.3.1."Back office audit”
and “POCL Train the Trainer’)
e Auditors 2 day event (includes national and regional auditors, POCL
security and investigators)
This is a two day course based on the content delivered to outlet
managers but tailored to meet the needs of the central audit office of
the post office. The same course will be taken by computer auditors
and regional auditors. {Para-t)
. POCL Train the Trainer 5 day event (includes POCL trainers)
This 5 day course is aimed at existing POCL trainers, who will be
training both existing staff and new staff on the automated counter
transactions system. Regional staff will attend a similar event. Trained
staff will be certificated upon successful completion of this event.
{Para
As part of the Train the Trainer programme, ICL Pathway’s sub-
contractor staff will support the first live training delivery of each newly
trained trainer (on a standard 1.5 day Managers event or 1 day
Counter event being delivered as identified in this document). POCL
training staff will be accredited to deliver ICL Pathway Managers
course to Horizon users upon successful completion of their first event.
POCL trainers will also be invited to attend a standard Managers
training event in their Region to observe an ICL Pathway trainer
delivery.tNew)
Trainer upgrade briefings will be available to existing POCL Horizon
trainers for CSR+New-Release-2+ Horizon software. Further upgrade
programmes will be subject to a separate agreement and process
between ICL Pathway and POCL and as outlined in Schedule A06
section 11.1 of the Authorities Agreement. Further accreditation will be
required for new trainers during Rollout for CSRNew-Release-2 and
CSRNew—Release—2+ onwards. (Costs associated for additional
training events are covered in schedule AO6, Section 11.1 as
mentioned above).—(New)
e At POCL’s discretion newly promoted POCL staff can attend a similar
event to outlet manager or counter assistant as appropriate to their role.
Any newly promoted staff member who attends such an event will be
scheduled within the specified course limits and places as outlined in
section 8.8 of this document. This will meet ICL Pathway’s contractual
responsibility (Requirement 534) as outlined in the POCL Schedule A15.
Each event delivered will be part of the National Rollout allocation and
training schedule. Booking staff on these events will be part of an agreed
process between ICL Pathway and POCL and will be defined as part of
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POCL’s internal procedures (for more information please refer to POCL
CAR 532.000.03 document reference BP/PRD/007).—(New)
8.5 Key Deliverables_(Cross-reference-to-2.3.2 “Key Deliverables”)
Suitability of training venue will be measured by ICL Pathway (for more
details on measurement criteria please refer to ICL Pathway Training
Venue Administration document reference PATH/PROC/0004 and to
Requirement 915).—{Bullet point 4 reworded)
Quick reference guide and workbook will be distributed on each event.
Each workbook and quick reference guide will be produced by ICL
Pathway’s sub-contractor in accordance with the ICL Pathway Training
and User Awareness Style Guide reference PATH/PUBS/001).{(BuHlet-
point 2 reworded)
Trainer performance will be measured (for more detailed information
please refer to ICL Pathway Training Evaluation paper reference
SU/TRN/005).—{Bullet- point 3)
Course will be to agreed specification (as described in the ICL
Pathway Training Needs Analysis document reference SU/TRN/0001
for cross referencing to course specifications and workbook
structures). This will be measured by ICL Pathway._{Bullet point 4)
Competency Test, administered at the end of each course. This will
involve a ‘Horizon Achievement Certificate’ awarded to attendees who
successfully complete the course by passing the competency test.
Please note that competency tests during National Rollout will be
known to users as the ‘Performance Standard AssessmentHorizen-
Achievement Certificate’ (PSA).{Bullet point § reworded)
Reporting and feedback to ICL Pathway (and POCL) will be in
accordance with ICL Pathway Standard Reports and Formats
document reference SY/REP/021.—{Bullet_ point 6 reworded)
Accreditation for POCL trainers up to CSR and CSR+New-Release-2-
will be subject to an agreed process between
(and New Release 2+)
ICL Pathway and POCL.—{Bullet point 7 reworded)
Trainers’ course kit to be presented to ICL Pathway and POCL trainers
as part of Train the Trainer events._(New)
Copyright for all trainers’ course kits (and updates) is the property of
ICL Pathway’s sub-contractor. POCL trainers, users, or managers
may not make copies of any training material without ICL Pathway’s
consent. This also applies to style and layout. ICL Pathway will be
pleased to quote POCL for the supply of additional or replacement
copies and sees this as a positive approach towards a managed
service during National Rollout. Subject to commercial agreement, an
agreed ordering process between ICL Pathway and POCL should be
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put in place before the commencement of future training events during
Live Trial and National Rollout.—{New)
e ICL Pathway trainer gear up will be accomplished via a three week
training programme.—{Gress_reference_to2.3.4 “Logistics” Bullet
point)
¢ Training venues (rooms) will be provided by ICL Pathway’s sub-
contractor. All venues will be subject to venue inspection and approval
prior to use. ICL Pathway’s sub-contractor will consider using POCL
provided venues subject to inspection. Such venues would be paid for
at budgeted rates. The current plan is to provide catering for all
training events. This will comprise coffee two times daily and lunch.
All venues will provide access for the disabled —_(Cress_reference-to-
e Trainers will be provided by ICL Pathway’s sub-contractor. ICL
Pathway’s sub-contractor will consider using POCL staff provided that
they meet the appropriate quality criteria and are available for suitably
long periods of time (at least 3 months).{Cross_reference_to2.3.4-
8.6 Acceptance (Cross reference to 2.3.3 “Acceptance”)
Contractual performance measures cover:{(Bublet point 3)
¢ Course availability to users. (Requirement 915)
e Venue quality as rated by users. (Requirement 915)
e Training course quality (Requirement 915)
¢ Cancellations of courses (Requirement 915)
e Achieved competence levels (Requirement 915)
e Training course feedback by trainer on each delegate (Requirement
915)
e Delivery within appropriate time scale. (Requirement 915)
8.7 Logistics(cress-eferencete 234 Logistics)
e ICL Pathway to provide contingency for spares and equipment on
ICL Pathway’s trainers’ vans. -(New)
e ICL Pathway’s trainer gear up will be accomplished via a three week
training programme. This covers one weeks training to be a Sub-
Postmaster, one weeks training to be an accomplished Pathway
trainer, i.e. training techniques associated with the Horizon
programme and one week to deliver and understand the Horizon
system._{Bullet-point + reworded)
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e POCL to define their approach to training after site acceptance and
outlet go live. This will be subject to ICL Pathway and POCL
agreement. POCL’s training policy will need to be communicated to
POCL and agent outlets (as a separate activity by POCL), so that
messages are consistent, and that ICL Pathway and POCL are
877 complementary on way forward._(New)
e All Training materials i.e. course kits and Train the Trainer events
will accredit POCL trainers to deliver an ICL Pathway event rather
than a POCL variant which may be adopted for steady state training.
There are no turnover training events offered as part of this baseline
however additional events and course materials can be provided
using the approved change control process (Cross reference POCL
878 Schedule A15 and costings Schedule A06). -(New)-
e Training venues (rooms) will be provided by ICL Pathway’s sub-
contractor or POCL during Live Trial and National Rollout. All
venues will be subject to venue inspection and approval prior to use
by ICL Pathway (for more information please refer to ICL Pathway
Training Venue Administration document reference
PATH/PROC/0004). ICL Pathway will consider using POCL venues
subject to inspection. Such venues would be paid for at budgeted
rates. The current plan is to provide catering for all events. This
will comprise coffee and tea twice daily. It is currently planned that
a fixed price lunch will be provided on the first day only (as
requested by POCL). All venues will provide access for disabled
users and comply to Health and Safety Regulations (this is a
879 contractual requirement)._{(Bublet point 2 reworded)
sso I8.8 Assumptions—{Cross reference-2.3.5 “Assumptions”)
881 ¢ Training days are Monday to Friday._{Bullet-point+)
e Volumes of users requiring training are as per Fig 8.1 (of this
882 document).{Bullet- point 2)
883 ¢ All courses will start at or before 10.00 am. {Bullet-point 3 reworded)
884 e There will be a maximum of 6 staff on each event.{Bullet-_point4)
e Timing of events for outlets will be determined by ICL Pathway’s
885 Implementation Rollout database._{(Bullet point 5)
e Timing of courses for specialist roles will be via ICL Pathway’s order
886 under written request from POCL.{(Bullet-point-6)
e The training audience will be a maximum of 72,000 post office staff,
subpostmasters and assistants as defined in figure 8.1 overleaf. Timing
of courses for specialist roles will be via ICL Pathway’s order under
887 written request from POCL._{New)
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e A maximum number of 12,600 courses will be run for the target
audience of 72,000 users and whichever of these limits is achieved
first will complete ICL Pathway’s contractual commitment for delivery of
training. The 12,600 courses anticipates 95% course occupancy.
Within this number of courses a maximum of 5,504 one day Counter
Assistants Courses will be run and a maximum of 7,004 one and a half
day Managers Courses will be run. The balance of the 12,600 will be
made up of a number of specialist courses such as Train the trainer
events etc.__A full breakdown of all courses including managers,
assistants and specialist are detailed below:
889, 890 Type of event Event duration Number of events
*Managers 1.5 days 7,004
*Assistants 1.0 days 5,504
*Train the Trainer 5.0 days 25
*Auditors 2.0 days 34
sol *POCL Helpline 1.5 days 33
892 Total TOTAL 12,600
Key to audience types per course:
*Managers course = Branch managers, Assistant Branch manager (ABM),
Postal Officer Assistant Branch manager (POA), subpostmasters, franchise
managers, nominee managers, Head of Retail Networks (HORNs), regional
support staff, relief or deputy managers, Retail Network Managers, Outlet
managers, POCL User acceptance team, POCL staff who perform stock unit
balancing, and nominated POCL staff and officers.
*Counter Assistants course = Postal officers, Counter Clerks, POCL retail
assistants, subpostmaster’s assistants and franchise staff
*Train the Trainer = POCL trainers
*Auditors course = National and Regional auditors, POCL Security and
Investigators
893 *POCL Helpline = POCL Helpline staff and managers
Fig 8.1 POST OFFICE USER ROLE BREAKDOWN
(Previously shown in PATH-30-007, dated 30/1/97, Section 2.1):
894 I Course No Staff No User No Stafff_ No Staff NoMGT NoMGT
Duration Aware 1 Day Places 1.5 day Places
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Events Courses. courses
Postal Officers T 6,500] 7,200 [1084 6,500
Postal Officers 2 700 M7 700
Branch Managers I 2 1,300] 1,300 217 1,300
/ABM/POA
Retail Assistants 1 750 I 750 125 750
Sub Postmasters 2 17,750 I 17,750 2959 17,750
Sub Postmasters 1 22,250 I 40,000 I 3709 22,250
Assistants
Sub Postmasters 2 17,750 2959 17,750
Assistants
Franchise Managers I 2 400 400 67 400
Franchise Staff 1 1,600 I 1,600 267 1,600
Nominees & Staff I 2 1,000] 1,000 167 1,000
Retail Network 2 350] 350 59 350
Managers
Auditors Specialist 200 I 0
Post Office Security I 2 100 I 0 17 100
POCL Helpline Specialist 160 I 0 27 160
POCL Trainers Specialist 130 I 0
Regional Support I 5 150 I 0
Staff
Heads of Retail 2 16} 0 3 16
Network
PDA User 2 20} 0 4 20
Acceptance Team
Total Staff 71,126 I 70,350
Total Courses 704 5,185 31,100 6,596 39,546
Note: The regional support staff are also known as “buddies” or tutors in
some documentation.
395 I8.9 Dependencies{Cross-+referenceto2.3.6 “Dependencies”
896 « Agreed release rates of staff. (Bullet point4)
897, 898 e Determination of the percentage of %~—sstaff that must be declared
899 competent prior to an outlet migrating to Horizon and going live. —{(Bullet-
point 2)
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e Managers must be available for training any of Monday to Friday including
Wednesdays. Scheduling will be Monday/Tuesday, Tuesday/Wednesday
and Thursday/Friday. It will be necessary to schedule some managers
900 courses on Tuesday/Wednesday in order to offer choice of training dates.—
{New)
e Staff must be declared competent prior to an outlet migrating to Horizon
and going live. This will be defined by POCL as a matrix for use within ICL
Pathway Implementation Roll Out Database for scheduling
subpostmasters, outlet managers or relief managers onto training (Cross
901 reference to POCL CAR 532.000.01 document reference BP/PRD/007).—
{New)
e Specialist training events i.e. Auditors, Investigators, RNMs, POCL trainers
and other NON COUNTER personnel must be booked with ICL Pathway 6
weeks prior to the desired training event (using POCL’s approved forms -
Cross reference to POCL’s document BP/PRD/007). POCL to ensure 6
people are booked and confirmed prior to raising a request with ICL
Pathway and submitting relevant paperwork. Each event for such staff will
902 I have a maximum occupancy of 6 per event. (New)
e Invitations for each event will be generated by ICL Pathway’s sub-
contractor. All POCL specialist training requests and booking forms are to
be sent electronically via a nominated POCL Course booker(s) to a
903 I nominated ICL Pathway representative. (New)
e It is the responsibility of POCL to ensure that all users of the Horizon
system at the counter, during National Rollout, attend training and
904 I Additionalremedia! training (where necessary to meet Minimum Training
Compliance) within the training window as defined in Requirement 915.
This has been contractually set by POCL (ref. Requirement 915) as not
more than 5 days from installation and go live of the Horizon platform.
Any changes to this process will need to be agreed jointly and follow
normal POCL and ICL Pathway change control procedures (cross
reference to Schedule A15 for more information regarding change control
905 process). -(New)-
e POCL will release all identified specialist staff in accordance with National
Rollout plan and course limits (6 per course) a minimum of 6 weeks before
the first user goes live during Live Trial and National Rollout (and within
that POCL Region). This will be based upon POCL’s formal written
instruction before delivery and invitations of any upgrade, Live Trial or
906 National Rollout training programmes._{(New)
8.10 Workbook practice and training mode
907 I 8.10.1 Description_{Cross_reference-to-2.4.4 “Description”)
Training mode on the automated platform, which can be used in conjunction
908
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e Refresh their use of the Horizon system after training. {Bullet point4)
e Gain an opportunity during Live Trial and National Rollout (for CSR
and _CSR+New—Release—2—and—New—Release—2+ functionality as
appropriate).(Bullet point 2 reworded)
e Provide practice on linked (end to end) transactions to help consolidate
knowledge of the Horizon platform._{Bullet point 3 reworded)
Any subsequent releases will be subject to a separate agreement and
training solution as part of ICL Pathway and Authorities Agreement
Schedule A06._{New}
8.10.2 Key Deliverables_(Cross reference-to-2.4.2 “Key Deliverables”)
e Training mode will be available from day one of installation at an outlet.
This will cover transactions carried out as part of their training event.
{Bullet point + reworded)
e Training workbooks covering training scenarios will be issued by ICL
Pathway’s sub-contractor to users on their training events and
explained during all training courses. (Bullet. point. 2 reworded)
e Activity sheets i.e. question sheets will be available for users to
complete during and after the course as part of their consolidation.
This would be an option and not mandated. Each sheet will be
designed by ICL Pathway trainers to help assist users in reinforcing
their training covered as part of their training event {New)
8.10.3 Acceptance
e Development of training mode is being undertaken by ICL Pathway
with testing by ICL Pathway and POCL Model Office testing teams.
¢ The training workbook is a deliverable as part of MOT and is subject to
a separate ICL Pathway and POCL review as part of training
development prior to and during MOT.
8.10.4 Logistics {Cross-reference-to-2.4.4 “Logistics”)
e ICL Pathway will provide training mode on all counter systems at the
time of installation in post offices of CSRNew-Release—2— (and
CSR+New—Release—2+). This would be subject to a separate
agreement for subsequent releases i.e. new functionality or Release 3
onwards.—(Bullet point 4 reworded)
e ICL Pathway’s sub-contractor will prepare and distribute training
workbooks for all new users who do not have Horizon, on training
courses for CSRNew—Release—2 (and CSR+New-Release-2+ as
appropriate) {Bullet point 2 reworded)
e POCL will distribute all POCL Counter procedures i.e. Horizon User
Guide(s) in line with the Live Trial and National Rollout schedules (as
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provided by POCL project teams). All Horizon User Guide(s) will need
to be made available by POCL to users at the counter at the start of go
925 live during Live Trial and National Rollout (for CSRnew-Release-2 and
926 CSR+New Release2+). All updates to the Horizon User Guide will be
927 the responsibility of POCL._(New)
8.10.5 Assumptions
¢ Copyright for all ICL Pathway training materials for all courses (regardless
of type) are the property of ICL Pathway’s sub-contractor. Neither POCL
nor users may produce copies of any training material (in part or in style)
without ICL Pathway’s consent. ICL Pathway will be happy to quote costs
to POCL for the supply of additional or replacement copies (as
appropriate). This is seen as a positive approach in offering a managed
service to POCL during Live Trial and National Rollout. Subject to
commercial agreement, an agreed ordering process between ICL Pathway
and POCL should be put in place before the commencement of future
training events during Live Trial and National Rollout.
e ICL Pathway and POCL are to agree a process for ordering workbooks for
use on POCL training events as part of an ICL Pathway Procedure for
Ordering Consumables for Training Events document reference
IM/PRO/147. POCL are to ensure that this procedure or similar POCL
procedure is adhered to within the POCL Regions or by POCL National
Training Teams as appropriate.
e ICL Pathway’s Training workbooks will be quality reviewed if required
under ICL Pathway’s change control process. Any future Release 3 (and
onwards) upgrade programmes or new product training will be subject to
separate workbook and costing agreements as outlined in ICL Pathway
and POCL Authorities Agreement Schedule A06.
e All counter staff will have access to an up-to-date workbook during
National Rollout.
e Staff contact training helpdesk (TPAS) if they need additional support.
8.11 Horizon Field Support and Migration Visit (information only)
ICL Pathway are not currently contracted to provide this service as described
in section 8.11 however ICL Pathway recommends POCL to undertake this
service. ICL Pathway will be pleased to deliver this service, subject to
change control.
928 I 8.11.1 Overview Description -(Cross reference to-2.7 “Description”)
A specific visit to each post office following completion of the training
programme. In the case of automated offices (all types) the visit will be
planned to occur on installation or go live day. Also known as the Horizon
Field Support visit—{Para 4 reworded)
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The purpose of the visit is to ensure a smooth hand over to live running and
ensure that all staff are operating without difficulty. Individual managers will
be asked for specific guidance as to how the visit is to be used but in every
case all staff will be observed for assistance regarding reinforcements of
training. This will be managed as part of a separate activity and does not
involve ICL Pathway trainers. (Para-2-reworded)
It is ICL Pathway’s experience that users require further support after training
to help remember topics covered by their training event and build confidence
in daily use. Therefore the Horizon Field Support visit is part of this
document for recommendation purposes only. -(New)
8.11.2 Overview Key Deliverables
This function will be carried out by POCL and, subject to change control, ICL
Pathway as part of the Horizon Field Support Officer and migration role. This
is not a deliverable under the Horizon training and user awareness
programme. (For more detailed information please refer to ICL Pathway
Release 2 In office Migration Strategy reference IM/STR/0017).
8.11.3 Dependencies
Not relevant as part of this document.
AdditionalRemedia} training
Description (Cross reference to 2.8 “Description”)
AdditionalRemediat training function becomes operable when any member of
staff fails the competency test on completion of their assigned training
programme. (For more detail please refer to ICL Pathway Remedial training
document reference SU/TRN/O06). Below is a summary of activities
involved. {Parat)
AdditionalRemedial training will comprise any or all of the following:-{Para2)
e Attendance on another scheduled training event{Bullet point4)
e A specially scheduled Additionalremediat training event scheduled
immediately after each training event or the following day.—{Bullet_point.
2)
Staff will be given a choice wherever possible but the exact
Additionalremedial training offered will be at ICL Pathway’s sub-contractor’s
discretion and based upon logistical criteria. Marginal failures candidates
will be offered additional support on a 1:1 basis. (Para-3)
Any contingency places factored into the training schedule caters for
Additionalremedial training and choice of dates offered to users during
Rollout—{New)
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9.1.2 Key Deliverables
e All staff failing a competency test are immediately offered
I Additionalremediat training and support.
e It is recommended that all staff failing to reach the standard are
I immediately offered Additionalremedial training and support which may
occur on the same day as their original training event or on a specific day.
(This is required due to Minimum Training Compliance and go live during
I Rollout). The provision of such Additionalremedial training is consistent
with the implementation timetable, this implies that such provision is
focused on evening delivery and may occur on the evening of the same
day as the original training event.
e An ICL Pathway certificate will be awarded for passing the competency test
and reaching the required standard i.e. 90% accuracy. This will be known
as the Horizon Achievement Certificate. Separate certificates will be
available for job roles as defined in the ICL Pathway Training Needs
Analysis document reference SU/TRN/0001.
e All Additionalremedial training will be completed within the 5 day
contractual training window (Cross reference to Requirement 915 and ICL
Pathway Remedial Training document reference SU/TRN/006).
9.1.3. Acceptance
The standard of competence required and competency test format will be
agreed by ICL Pathway and POCL for each training event type i.e. Train the
Trainer, Managers and Counter Assistants events.
9.1.4 Logistics
I AdditionalRemedial training and coaching sessions will be undertaken by ICL
Pathway trainers and carried out at a training location with immediate notice
to individuals for attendance.
Delegates failing the competency test will be offered:
e The opportunity to stay after the event for additional coaching and a
competency test re-try.
e The opportunity to attend an additional training course the next day.
I e The opportunity to attend an evening Additionalremedia! session within the
same working week as their initial training event.
In every case delegates will be offered the option of staying behind at the end
of the course or being rescheduled on the next available event.
Managers will get the option of evening sessions on Tuesdays and Fridays,
plus an additional session on Saturday am. This needs to be strongly
encouraged by POCL Regions and POCL Project Teams.
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Counter staff will get the option of evening sessions on Monday, Wednesday
and Thursdays which will be in or outside their training area.
It is important to note that the trainer is always best placed to observe and
recommend the most appropriate course of action in respect of achieving
competency as they will have first hand experience of user difficulties.
Where failure to reach competency is not Horizon system based, but due to
lack of POCL transactional knowledge, recommendations via the ICL
Pathway trainer’s (e-mailed) report will instigate POCL referral. This is
documented by POCL as part of their contractual response to CAR
531.000.03, reference BP/PRD/006.
Assumptions
AdditionalRemedial training is only completed when the staff member
successfully completes a competency test. Staff failing to achieve the
standard on a third attempt will be referred to the Regional POCL
representative or POCL manager for review. This referral will be the next
working day after failing the third attempt.
There will be no Additionalremedia! training for POCL trainers, Auditors or
non counter staff personnel.
Installation is under threat if users do not attend Additionalremedial training
and meet Minimum Training Compliance within the contractual window of 5
days from installation.
Pass rate for competency tests is 90%.
Dependencies
POCL to mandate training and Additionalremedia! training as part of POCL’s
communication cascade. POCL Regional teams will target known outlets
where attendance on previous programmes has been poor to encourage and
stress attendance during Rollout.
POCL to advise and document informing ICL Pathway on how to manage
relief managers and their training during Rollout. This should be a
documented process agreed by all parties ie. POCL Regions prior to
commencement of Live Trial and National Rollout invitations.
Availability of POCL staff and users in outlets —(Cross_reference_to2.8-
“Dependencies”—Bullet point+reworded)
Attitude of POCL staff and users to achieving the required competency
standard and retaking a test. It is assumed that POCL staff and users will
accept the requirement to achieve the required standard as mandated by
POCL. In the event of this not being the case the ICL Pathway trainer will
refer the case to ICL Pathway Programme Managers via the Rollout database
and to POCL nominated representatives via ICL Pathway’s sub-contractor
exception reports.
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e All users who are to be tested must have been briefed by POCL such that the
requirements of the Data Protection Act have been met.
956 I e Process for mandating training and Additionalremedia} training is managed by
POCL (for more information please refer to POCL CAR 532.000.03 document
reference BP/PRD/007).
10 Accommodation
10.1.1 Description
The provision of training venues and catering as agreed between ICL
Pathway and ICL Pathway’s sub-contractor are in accordance with Training
Venue Administration document reference PATH/PROC/0004.
10.1.2 Key Deliverables
e The building will be in a state of good repair and be clean and tidy.
e Tea and coffee will be provided for all delegates during each event.
e In urban centres the venue should be accessible by public transport.
e The venue will have provision for disabled access where demand requires
it.
e There will be separate toilet and cloakroom facilities for both sexes and at
least one facility with disabled access.
e The room will be adequately lit, heated and ventilated.
¢ All rooms will be in compliance with Fire, Health and Safety regulations
and carry public liability insurance.
e The training room should accommodate ICL Pathway’s sub-contractor
preferred room and furniture layout as described in ICL Pathway’s sub-
contractor's Training Venue Administration document reference
PATH/PROC/0004.
10.1.3 Acceptance
e Acceptability of training venues is governed by ICL Pathway and POCL
performance measure (as described in Requirement 915.
10.1.4 Logistics
e Sourcing and reservation of possible venues is the responsibility of ICL
Pathway’s sub-contractor Training Administration Centre. This is required
3 months in advance of booking.
e Inspection service by ICL Pathway and ICL Pathway’s sub-contractor
representatives only during Live Trial and National Rollout.
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10.1.5 Assumptions
« POCL training venues will be used where suitable and available.
10.1.6 Dependencies
11
e Forward schedules of offices and possible POCL personnel are made
available to ICL Pathway’s sub-contractor by ICL Pathway not less than 16
and 8 weeks respectively prior to each event.
e Venue bookings will vary in terms and conditions offered by ICL Pathway
and ICL Pathway’s sub-contractor and cancellation charges will apply for
late cancellations to POCL respectively.
New Product and Update training (CSR+Release-3
onwards)
ICL Pathway are not currently contracted to provide this service however ICL
Pathway will be pleased to deliver this service, subject to change control.
11.1.1 Description
ICL Pathway has the competence and resources to deliver update and
upgrade programmes to POCL approval and acceptance but will be only be
required to do so if and when a subsequent CCN is agreed. All these
options will be at an incremental cost to POCL as outlined in Schedule A06 of
the Contract. ICL Pathway will ensure that trainers have access to any CSR
or CSR+New-Release-2-of New Release-2+ updates and are properly trained
so that they can provide training (where appropriate) to new users of the
Horizon platform. This is also an option for future Update and Upgrade
programmes at an incremental cost to POCL.
There are 3 categories of update defined for which there is a corresponding
training strategy/policy:_{Cross-_reference-to-2.9 “Description” —Para-t)
Category 1: A new product which uses existing counter processes and
equivalent procedures to those already being used. Policy: An
updated workbook would be made available for staff to practise
using training mode.{Gategory-)
Category 2: A new transaction and/or new process within existing
subsystems. An outlet update or series of seminar type
briefings provide during the working day or evening
respectively.{Gategory-2)
Category 3: A new subsystem, or major revision to user interface for existing
transactions. Policy: Classroom training provided in half
day, i.e. up to 3 hours, the timing of which is determined by
trainee. Options being p.m. or evening. {Category 3)
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The above options are available only at an incremental cost to POCL as
described in paragraph 11 of this document (Cross reference to the
Authorities schedule A06 for ICL Pathway Standard Costs) more
information regarding options available are detailed below:
Options
« Development and distribution via 1% class post of an updated workbook
plus the upgrade of the counter training mode facility and POCL/ICL
Pathway training systems
e Classroom training provided as determined by POCL and ICL Pathway.
Options being morning, afternoon or evening.
e An outlet update or series of seminar/briefings provided during the working
day or evening respectively.
e Interactive video via the Horizon platform in modular format with a tailored
workbook.
e Self-teach and modular redeveloped Training mode
11.1.2 Key Deliverables for New Product Training if agreed (subject to
separate cost and change control process)
e A revised workbook to be distributed to users as part of a Release 3 event.
963 ICL Pathway’s sub-contractor will update training materials during CSR
964 New-Release-2—(and CSR+New-Release—2+) only for new outlets to
Horizon as part of National Rollout.
e An additional POCL trainer event by ICL Pathway’s sub-contractor to
maintain ICL Pathway’s accreditation on new releases plus revised
trainer's course kit.
e Development of training mode for the revised platform.
e Development and delivery of briefing events.
¢ Training systems up-graded and supported during implementation.
11.1.3 Acceptance
Acceptance will be by POCL sign off of the agreed training strategy for each
discrete update by ICL Pathway.
11.1.4 Logistics
This will vary for each and every update programme depending upon the
training strategy employed and agreed by ICL Pathway and POCL.
11.1.5 Assumptions
The choice and design of update programme will depend upon an impact
assessment of the change. Programmes will always be subject to verification
and sign off by ICL Pathway and POCL.
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11.1.6 Dependencies
12
12.1
Workbook based training strategy will depend upon the availability of training
mode and training development systems in the updated software version prior
to the agreed update implementation programme.
Management Reporting & Performance Measures
Description
As part of Requirement 915 progress and exception reports are required from
ICL Pathway’s sub-contractor to ICL Pathway, POCL and POCL
Representatives via e-mail. All reports are documented and have been
agreed by ICL Pathway, ICL Pathway’s sub-contractor and POCL programme
teams as part of ICL Pathway Standard Reports and Formats document,
reference SY/REP/021.
Training scheduling and compliance to POCL Minimum Training Compliance
which is documented in POCL’s CAR 532.000.03 reference BP/PRD/007.
Below shows a summary diagram of ICL Pathway’s training schedule
however for more information on end to end scheduling processes can be
found in ICL Pathway Training Scheduling and Minimum Training Compliance
document reference IMP/REQ/014.
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Go Live
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HSFO Visit
Office Manager
if required)
I Remedial Training I
12.2 Key Deliverables
(Dfagram previously contained in PATH-030-007, Version 1.0.
fated:30//87, Sectiana2hess event covering:
« List of venue details
« Forecast versus actual attendance
¢ Qualitative response
« Comments report
Standard formats and formats have been agreed between ICL Pathway, ICL
Pathway’s sub-contractor, POCL and POCL Regions and are documented in
ICL Pathway Standard Reports and Formats document reference
SY/REP/021.
Reports for user training as part of Contractual performance measures cover:
e Course bookings and attendance.
e Venue quality of 85% satisfaction level.
e Training course quality of 95% user satisfaction level.
e Cancellations of courses. No more than 2% of course bookings may be
cancelled at instigation of ICL Pathway’s sub-contractor.
e Achieved competence levels. 95% of users to all courses must score at
least 90% on their competence tests.
e Training course feedback by trainer on each user.
e Delivery within appropriate time scale. Training must be completed no
more than 5 days before outlet installation date for the contractually agreed
minimum number of staff and no more than 2 days after intended first
operation for the remainder.
e List of training venues (non-contractual).
e Total numbers attending training by POCL Region (non-contractual).
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Insert
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Change
Change
ICL_PATHWAY, 08/11/1999 11:59 AM
Unknown
ICL_PATHWAY, 11/10/1999 09:16 AM
Unknown
Felix, 29/11/1999 03:32 PM
Dean Felix, 08/11/1999 10:25 AM
Felix, 29/11/1999 03:32 PM
Unknown, 29/11/1999 03:32 PM
ICL_PATHWAY, 11/10/1999 09:16 AM
Felix, 29/11/1999 03:32 PM
foobar, 08/11/1999 11:26 AM
Felix, 29/11/1999 03:41 PM
ICL_PATHWAY, 02/12/1999 03:13 PM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Felix, 29/11/1999 03:31 PM
Dean Felix, 08/11/1999 11:19 AM
ICL_LPATHWAY, 08/11/1999 11:59 AM
ICL_LPATHWAY, 02/12/1999 03:15 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 02/12/1999 03:15 PM
Unknown
ICL_LPATHWAY, 08/11/1999 11:59 AM
Felix, 29/11/1999 03:32 PM
Felix, 29/11/1999 03:32 PM
ICL_LPATHWAY, 02/12/1999 03:13 PM
ICL_LPATHWAY, 02/12/1999 03:13 PM
Unknown, 02/12/1999 03:13 PM
ICL_LPATHWAY, 11/10/1999 09:15 AM
Felix, 29/11/1999 03:33 PM
Felix, 29/11/1999 03:33 PM
ICL_LPATHWAY, 11/10/1999 09:35 AM
ICL_LPATHWAY, 11/10/1999 09:35 AM
Track Changes (Continued)
FUJ00001357
FUJ00001357
33
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mu
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Change
Change
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Change
ICL_PATHWAY, 11/10/1999 09:35 AM
Dean Felix, 08/11/1999 10:25 AM
Dean Felix, 08/11/1999 10:25 AM
ICL_LPATHWAY, 02/12/1999 03:13 PM
Dean Felix, 08/11/1999 10:25 AM
ICL_PATHWAY, 02/12/1999 03:13 PM
Dean Felix, 08/11/1999 10:26 AM
Dean Felix, 08/11/1999 10:26 AM
ICL_PATHWAY, 02/12/1999 03:14 PM
Dean Felix, 08/11/1999 10:26 AM
ICL_PATHWAY, 02/12/1999 03:14 PM
Dean Felix, 08/11/1999 10:44 AM
ICL_PATHWAY, 02/12/1999 03:14 PM
Dean Felix, 08/11/1999 10:28 AM
ICL_LPATHWAY, 02/12/1999 03:14 PM
Felix, 29/11/1999 03:34 PM
Felix, 29/11/1999 03:34 PM
Unknown, 29/11/1999 03:34 PM
ICL_PATHWAY, 11/10/1999 09:18 AM
ICL_LPATHWAY, 08/11/1999 12:00 PM
ICL_PATHWAY, 11/10/1999 09:17 AM
ICL_PATHWAY, 11/10/1999 09:19 AM
ICL_PATHWAY, 11/10/1999 09:20 AM
Felix, 29/11/1999 03:34 PM
ICL_PATHWAY, 11/10/1999 09:35 AM
Felix, 29/11/1999 03:59 PM
Felix, 29/11/1999 03:35 PM
Felix, 29/11/1999 03:35 PM
Felix, 29/11/1999 03:38 PM
Felix, 29/11/1999 03:36 PM
Felix, 29/11/1999 03:36 PM
Felix, 29/11/1999 03:36 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
65
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Dean Felix, 08/11/1999 11:23 AM
ICL_LPATHWAY, 11/10/1999 09:24 AM
Unknown, 29/11/1999 03:36 PM
ICL_LPATHWAY, 11/10/1999 09:24 AM
Unknown, 29/11/1999 03:36 PM
ICL_LPATHWAY, 11/10/1999 09:24 AM
Unknown, 29/11/1999 03:36 PM
ICL_LPATHWAY, 11/10/1999 09:24 AM
Unknown, 29/11/1999 03:36 PM
ICL_LPATHWAY, 11/10/1999 09:26 AM
Unknown, 29/11/1999 03:36 PM
Unknown
ICL_LPATHWAY, 11/10/1999 12:06 PM
Felix, 29/11/1999 03:58 PM
ICL_LPATHWAY, 11/10/1999 12:06 PM
Felix, 29/11/1999 04:02 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_PATHWAY, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
97
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Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_PATHWAY, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
129
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Insert
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Delete
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_PATHWAY, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
161
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Delete
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_PATHWAY, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
193
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Delete
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_PATHWAY, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
225
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Delete
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_PATHWAY, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
257
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Delete
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_PATHWAY, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
289
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Delete
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_PATHWAY, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
321
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Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_PATHWAY, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
353
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Delete
Insert
Insert
Insert
Delete
Insert
Insert
Insert
Delete
Insert
Insert
Insert
Delete
Insert
Insert
Insert
Delete
Insert
Insert
Insert
Delete
Insert
Insert
Insert
Delete
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_PATHWAY, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
Insert
Insert
Insert
Delete
Insert
Insert
Insert
Delete
Insert
Insert
Insert
Delete
Insert
Insert
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 09/11/1999 03:17 PM
Dean Felix, 08/11/1999 11:17 AM
ICL_LPATHWAY, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_PATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_PATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_PATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_PATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_PATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_PATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_PATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
Delete
Insert
Delete
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
Delete
Insert
Delete
Delete
Change
Change
Change
Insert
Change
Change
Delete
Change
Delete
Change
Change
Change
Insert
Change
Change
Change
Delete
Change
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Unknown, 08/11/1999 12:01 PM
ICL_LPATHWAY, 11/10/1999 12:26 PM
Unknown, 08/11/1999 12:01 PM
Unknown
ICL_LPATHWAY, 11/10/1999 09:35 AM
ICL_LPATHWAY, 11/10/1999 09:35 AM
Unknown
Felix, 29/11/1999 03:41 PM
Felix, 29/11/1999 03:41 PM
Felix, 29/11/1999 03:41 PM
Felix, 29/11/1999 03:42 PM
Felix, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
ICL_LPATHWAY, 11/10/1999 09:35 AM
ICL_LPATHWAY, 11/10/1999 09:46 AM
ICL_LPATHWAY, 11/10/1999 09:35 AM
ICL_LPATHWAY, 11/10/1999 10:07 AM
Unknown, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
ICL_LPATHWAY, 11/10/1999 10:08 AM
Unknown, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
Unknown, 29/11/1999 03:47 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Change
Insert
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
ICL_LPATHWAY, 11/10/1999 10:15 AM
ICL_PATHWAY, 11/10/1999 10:16 AM
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
Delete
Delete
Delete
Delete
Change
Delete
Delete
Delete
Change
Delete
Delete
Change
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Change
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Unknown,
Unknown,
Unknown,
Unknown,
ICL_PATHWAY, 11/10/1999 10:20 AM
Unknown,
Unknown,
Unknown,
ICL_PATHWAY, 11/10/1999 10:21 AM
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Dean Felix, 08/11/1999 10:38 AM
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
Change
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Change
Delete
ICL_PATHWAY, 11/10/1999 10:29 AM
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
Unknown,
ICL_LPATHWAY, 11/10/1999 09:41 AM
Unknown,
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
29/11/1999 03:47 PM
Track Changes (Continued)
FUJ00001357
FUJ00001357
769
770
771
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
Delete
Delete
Delete
Delete
Delete
Change
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Change
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Unknown
Unknown
Unknown
Unknown
Unknown
ICL_LPATHWAY, 11/10/1999 09:41 AM
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
ICL_LPATHWAY, 11/10/1999 10:44 AM
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Track Changes (Continued)
FUJ00001357
FUJ00001357
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
826
827
828
829
830
831
832
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Track Changes (Continued)
FUJ00001357
FUJ00001357
833
834
835
836
837
838
839
840
841
842
843
844
845,
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Change
Change
Change
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Change
Change
Delete
Change
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
ICL_LPATHWAY, 11/10/1999 11:00 AM
ICL_LPATHWAY, 11/10/1999 11:00 AM
ICL_LPATHWAY, 11/10/1999 11:00 AM
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
ICL_LPATHWAY, 11/10/1999 11:03 AM
ICL_LPATHWAY, 11/10/1999 11:04 AM
Unknown
ICL_PATHWAY, 11/10/1999 11:05 AM
Track Changes (Continued)
FUJ00001357
FUJ00001357
865
866
867
868
869
870
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
886
887
888
889
890
891
892
893
894
895
896
Delete
Delete
Delete
Delete
Delete
Insert
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Insert
Insert
Insert
Insert
Change
Insert
Change
Delete
Delete
Unknown
Unknown
Unknown
Unknown
Unknown
ICL_PATHWAY,
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
ICL_PATHWAY,
ICL_PATHWAY,
ICL_PATHWAY,
ICL_PATHWAY,
Unknown
ICL_PATHWAY,
Unknown
Unknown
Unknown
11/10/1999 11:07 AM
11/10/1999 11:17 AM
11/10/1999 11:17 AM
11/10/1999 11:17 AM
11/10/1999 11:19 AM
11/10/1999 11:19 AM
Track Changes (Continued)
FUJ00001357
FUJ00001357
897
898
899
900
901
902
903
904
905
906
907
908
909
910
911
912
913
914
915
916
917
918
919
920
921
922
923
924
925
926
927
928
Change
Insert
Delete
Delete
Delete
Delete
Delete
Change
Delete
Delete
Delete
Delete
Delete
Change
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Delete
Change
Change
Delete
Change
Change
Delete
Change
Change
Delete
Delete
ICL_PATHWAY,
ICL_PATHWAY,
Unknown
Unknown
Unknown
Unknown
Unknown
ICL_PATHWAY,
Unknown
Unknown
Unknown
Unknown
Unknown
ICL_PATHWAY,
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
ICL_PATHWAY,
ICL_PATHWAY,
Unknown
ICL_PATHWAY,
ICL_PATHWAY,
Unknown
ICL_PATHWAY,
ICL_PATHWAY,
Unknown
Unknown
11/10/1999 11:43 AM
11/10/1999 11:44 AM
11/10/1999 09:41 AM
11/10/1999 11:47 AM
11/10/1999 11:49 AM
11/10/1999 11:49 AM
11/10/1999 11:50 AM
11/10/1999 11:50 AM
11/10/1999 11:51 AM
11/10/1999 11:51 AM
Track Changes (Continued)
FUJ00001357
FUJ00001357
929
930
931
932
933
934
935
936
937
938
939
940
941
942
943
944
945
946
947
948
949
950
951
952
953
954
955
956
957
958
959
960
Delete
Delete
Delete
Change
Delete
Change
Delete
Change
Delete
Delete
Change
Delete
Change
Delete
Change
Delete
Change
Change
Change
Change
Change
Change
Change
Change
Change
Change
Delete
Change
Change
Change
Delete
Delete
Unknown
Unknown
Unknown
ICL_PATHWAY,
Unknown
ICL_PATHWAY,
Unknown
ICL_PATHWAY,
Unknown
Unknown
ICL_PATHWAY,
Unknown
ICL_PATHWAY,
Unknown
ICL_PATHWAY,
Unknown
ICL_PATHWAY,
ICL_PATHWAY,
ICL_PATHWAY,
ICL_PATHWAY,
ICL_PATHWAY,
ICL_PATHWAY,
ICL_PATHWAY,
ICL_PATHWAY,
ICL_PATHWAY,
ICL_PATHWAY,
Unknown
ICL_PATHWAY,
ICL_PATHWAY,
ICL_PATHWAY,
Unknown
Unknown
11/10/1999 09:41 AM
11/10/1999 09:41 AM
11/10/1999 09:41 AM
11/10/1999 09:41 AM
11/10/1999 09:41 AM
11/10/1999 09:41 AM
11/10/1999 09:41 AM
11/10/1999 09:41 AM
11/10/1999 09:41 AM
11/10/1999 09:41 AM
11/10/1999 09:42 AM
11/10/1999 09:42 AM
11/10/1999 09:42 AM
11/10/1999 09:42 AM
11/10/1999 09:42 AM
11/10/1999 09:42 AM
11/10/1999 09:42 AM
11/10/1999 11:59 AM
11/10/1999 11:59 AM
Track Changes (Continued)
FUJ00001357
FUJ00001357
961
962
963
964
Delete
Delete
Change
Change
Unknown
Unknown
ICL_LPATHWAY, 11/10/1999 12:02 PM
ICL_PATHWAY, 11/10/1999 12:03 PM