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Document Title:
Document Type:
Release:
Abstract:
Document Status:
Author & Dept:
Internal Distribution:
HNG-X Banking, Debit Card and ETopUp Receipts and Texts
Specification (SPE)
Not Applicable
The document lists all the Banking, Debit Card and ETopUp
receipts that are generated by the Horizon Online system. It
includes the definition of the structure of each receipt, and
example layouts.
APPROVED
Trish Morris, RMGA HNG-X Business Application Development
External Distribution:
Approval Authorities:
Name Role Signature Date
Dave Keeling Director, Customer Services,
Royal Mail Group Account,
Fujitsu Services
David Gray Chief Technical Architect, Post
Office Ltd
Adam Cousins
Business Applications
Development Manager, Fujitsu
Services
Note: See Royal Mail Group Account HNG-X Reviewers/Approvers Role Matrix (PGM/DCM/ION/0001) for guidance.
Documents are uncontrolled if printed or distributed electronically. Please refer to the Document Library for
the current status of a document.
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Ref: DES/GEN/SPE/0010
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0 Document Control
0.1 Table of Contents
0 DOCUMENT CONTROL..
0.1 Table of Contents.
0.2
0.3
0.4 Review Details..
0.5 Associated Documents (Internal & External).
0.6 Abbreviations/Definitions.
0.7 Glossary.
0.8 Changes Expecte
0.9 Accuracy.
0.10 Copyright.
NAN oabnaAoN bv
1 INTRODUCTION
2 SCOPE...
3 GENERAL INFORMATION...
3.1 Printers...
3.1.1 Counter printer.
3.2 Receipts...
3.2.1 Mandatory receipts.
3.2.2 Welsh receipts.
3.2.3. Duplicate receipt:
3.2.4 Receipt Fonts.
3.3 Definitions and Convention:
3.3.1 Session and Transactions IDs
3.3.2 Customer.
3.3.3. Amounts.
3.3.4 Signs..
3.3.5 Reversals.
3.3.6 Time on receipts.
3.3.7 Field alignment.
3.3.8 I Representing products in examples.
3.3.9 I Representing line numbers in field definitions.
4 RECEIPTS..
4.1 Banking UCB (BNK).
4.44 BNK UCB: NBS M 16
4.1.2 BNK UCB: Balance Enquiry — Customer Cop’ 29
4.1.3 BNK UCB: Cash/Cheque Deposit or Cash Withdrawal Receipt - Customer Copy. 34
4.1.4 BNK UCB: Change PIN Request... 39
4.1.5 BNK UCB: System Helpdesk Error Number Report. 43
4.2 Electronic Top-Up UCB (ETU)....
4.2.1 ETU UCB: Electronic Top-Up I Receipt.
4.2.2 ETU UCB: Electronic Top-Up Response Codes and Receipt Text
4.3 Shared UCB (GLB)......
4.3.1 Debit/Credit Card Receipts Printed.......0...0.0.0 cee
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4.3.2 GLB UCB: Customer Session Receipt and Duplicate.
4.3.3 GLB UCB: Debit/Credit Card Payment/Refund Signature
4.3.4 GLB UCB: Debit/Credit Card Payment/Refund Declined Receipt — Customer Cop’
0.2 Tables
Table 1 - EtopUp Sale Receipt Text Lookup Details.
Table 2 —- Success ETopUp Receipt Text Definitions.
Table 3 — e-pay Error Response Code Values.......
Table 4 — e-pay Third Party Error Response Code Values..
Table 5 — e-pay Horizon Error Receipt Text Definitions...
Table 6 — Customer Session Receipt and Duplicate: Successful Outcome Message Text.
Table 7 — Debit/Credit Card Payment/Refund Declined: Outcome Message Text.
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0.3 Document History
Version Date Summary of Changes and Reason for Iss Associated Change
No CP/PEAK/PPRR Reference
01 12/06/2009 Initial Draft. Created from DES/GEN/SPE/0004. CP4893 / HNG-X CP0350
02 2110972009 _ I Draft for review. Distribution list updated
Section 3.1.1: line length statement amended
Section 4.2.2.1.2:
RT382 added.
RT305, 344, 346 and 382: addition of Welsh translation.
RT350 update to both English and Welsh receipt text
RT350 removed (product ended)
RT380 and 381 amended
Sections amended
os 14/10/2009 I 0.4 Revew Details, 0.5 Assoc Docs, 0.6 Definitions
3.2.3. duplicate receipts reworded
3.3.3: maximum amounts clarified
3.3.4 Sign: clarified, 4.2.2.1.2 obsolete ETU products
removed (Napster/TalkXtraTalk)
0.4 Review Details
Review Comments by
Review Comments to
Trish Morris
Mandatory Review
Role Name
Business Applications Development *Adam Cousins
Business Applications Development *Vinay Mulye
Post Office Ltd: IT Project Manager *Phil Norton (consolidated comments received)
Post Office Ltd: Requirements *Neil Crowther
Role Name
Requirements David Cooke
Solution Design Gareth Jenkins
Business Continuity Adam Parker
Customer Service David Wilcox, Rob Gelder
System Test John Rogers
Test Design George Zolkiewka
Service Support Kirsty Gallagher
Head of Service Change & Transition Graham Welsh
Testing Stephen Gilbert
SV&l Manager Sheila Bamber
Tester Hamish Munro
VI & TE Manager Mark Ascott
Development Graham Allen
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Post Office Ltd:
Andy Corbett
Post Office Ltd: RV Manager
James Brett (POL, JTT)
Post Office Ltd: Design Authority
lan Trundell (POL, via Document Control)
Post Office Ltd: Test Analysis
Steve Wiseall (POL, JTT)
Post Office Ltd: Operations
Debbie Longmate
Post Office Ltd: Business Change Alina Lingard
Post Office Ltd: Document Champion David Gray
Issued for Information — Please restrict this
distribution list to a minimum.
Position/Role Name
Reviewer list compiled from PGM/DCM/ION/0001 V49.0.
(*) = Reviewers that returned comments
0.5 Associated Documents (Internal & External)
Reference Version Date Title Source
PGM/DCM/TEM/0001 Fujitsu Services Post Office Account HNG-X Dimensions
(00 NOT REMOVE) Document Template
PGM/DCM/TEM/0002 Fujitsu Services Post Office Account HNG-X Dimensions
(00 NOT REMOVE) Landscape Document Template
ARC/GEN/REP/0001 HNG-X Glossary Dimensions
DES/GEN/MAN/0002 HNG-X AP-ADC Reference Manual Dimensions
PGM/DCM/ION/0001 HNG-X Document Reviewers/Approvers Role I Dimensions
Matrix
V2.2 04/02/2008 I Report Simplification Post Office
Ltd
SD/DES/005 Horizon OPS Reports and Receipts - Post PVCS
Office Account Horizon Office Platform
Service
ET/IFS/005 Electronic Top-Up Response Code and Pyvcs
Receipt Text Definitions
DES/GEN/SPE/0004 HNG-X Reports and Receipts (to be Dimensions
withdrawn and replaced by
DES/GEN/SPE/0008,
DES/GEN/SPE/0009,
DES/GEN/SPE/00010(this document),
DES/GEN/SPE/00011)
DES/GEN/SPE/0008 HNG-X Branch and Counter Reports Dimensions
DES/GEN/SPE/0009 HNG-X Receipts, Slips and Labels Dimensions
DES/GEN/SPE/0011 HNG-X AP-ADC Receipts Dimensions
Unless a specific version is referred to above, reference should be made to the current approved
versions of the documents.
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0.6 Abbreviations/Definitions
See also ARC/GEN/REP/0001
Abbreviation Definition
ADC Automated Distribution Centre
AP. Automated Payment
AP-ADC Automated Payment — Advanced Data Capture
APS Automated Payment Service
BNK Banking (Use Case Barrel)
BST British Summer Time
CCN Change Control Notice
cP Change Proposal
CPI Characters Per Inch
cT Commercial Terms
CVM Cardholder Verification Method
ETU Electronic Top-Up
ETU Electronic Top-Up (Use Case Barrel)
ETopUp Electronic Top-Up
FAD Financial Accounts Division
FI Financial Institution
GLB Shared (Global) (Use Case Barrel)
GMT Greenwich Mean Time
icc Integrated Circuit Card
ID Identity
Ipi Lines Per Inch
MA Merchant Acquirer
NBS. Network Banking Service
PAN Primary Account Number
PAN Sequence A number that distinguishes between multiple cards which have the same PAN
Number (e.g. husband and wife).
Peak A Fujitsu Services call management system used within Royal Mail Group Account
PIN Personal Identification Number
IR] Request. A message sent on-line from counter to client initiating a dialogue
SU Stock Unit
TP Trading Period
Txn Transaction
UCB Use Case Barrel
VAT Value Added Tax
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0.7 Glossary
See also ARC/GEN/REP/0001
Term Definition
Customer To the Post Office Clerk the Customer is the person standing in front of him or her.
Dimensions A Configuration Management database
0.8 Changes Expected
0.9 Accuracy
Fujitsu Services endeavours to ensure that the information contained in this document is correct but, whilst every effort
is made to ensure the accuracy of such information, it accepts no liability for any loss (however caused) sustained as a
result of any error or omission in the same.
0.10 Copyright
© Copyright Fujitsu Services Limited 2009. All rights reserved. No part of this document may be reproduced, stored
or transmitted in any form without the prior written permission of Fujitsu Services.
Epson is a registered trademark of Seiko Epson Corporation Japan.
MONEYGRAM6 is a registered trademark of MONEYGRAM INTERNATIONAL, INC.
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1. Introduction
This document lists the Banking and ETopUp receipts that are available in Post Office Ltd branches that
have migrated to Horizon Online. It includes the definition of the structure of each receipt, a description of
the source of the data, and samples of each.
The document defines the following:
e The format of receipts within Post Office Ltd including bilingual English/Welsh headers and footers; and
duplicate receipts marked as such.
e The text that appears on Banking receipts.
e The text that appears on ETopUp receipts.
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2 Scope
Only those receipts produced by the counter applications are included in this document.
Each receipt is described in a separate section within which are the following section headings:
Frequency: as required, daily, weekly
Notes:
Sequence: order of printed information
Layout and Example Content: fields, position, contents
Note: The actual text in receipts may vary from the examples shown. For example, the product set will
change as a result of Operational Business Change processes, so that some products may no longer be
transactable.
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3 General Information
3.1. Printers
3.1.1 Counter printer
The counter printer is used to print receipts on a tear-off paper roll; the maximum line length is 42 character
positions.
3.1.1.1 Header Logos
The Post Office Ltd logo is printed above the header for all receipts that are printed on the counter printer.
In Welsh Offices, two logos are printed:
3.1.1.2 Footer logos
A variable footer logo is printed for any receipt described in section 4 that is defined to have the
(case-sensitive) words “Thank You” or “This is a VAT Receipt” at the bottom.
3.1.1.3 Printer characteristics
The counter printer firmware contains a modified version of Code Page 850 which contains all the accented
characters required in Welsh.
The characteristics are as follows:
Characteristic Setting
Font Epson
Zero Unslashed
Line pitch Rec. 9 Ipi / Sip. 7,8 Ipi
Character pitch Rec. 18 cpi / Sip. 16,3 cpi
3.1.1.4 Paper feed specifications
Item Specification
Paper feed method Friction feed
Paper feed direction Bidirectional
Feeding pitch Approx 0.1411 mm (1/80 inch)
Continuous feed speed Approx 150 mm/s (approximately 5.9 inches/s) at 35.4 Ips
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3.1.1.5 Printable area
al
al
g
rd
81 2 8
3 The first print oI
be line position 8
Yai a
=I
my
Form stopper ‘TOF sensor position
position po a
ee —
__ I ° iS
Paper feeding I
roller position
—-eler postion 1S 35.75 15 29
A
g
3]
I
zI
=
al The last printing line x]
g position Bs
Zz
i 4 L
BOF sensor position ale
[Units: mm}
3.1.1.6 Counter printer tear-off
The distance from the top of a pre-printed form is 0.06".
The distance from the tear-off position to the first printed line on the till roll is 0.07".
The minimum distance is 0.625" between the last printed line and either:
e The bottom of a pre-printed slip
« The tear-off position on the till roll
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3.2 Receipts
3.2.1. Mandatory receipts
The term mandatory is used for receipts that are produced automatically as part of the transaction; for
example, all APS receipts.
3.2.2 Welsh receipts
When issued from a Welsh office, customer receipts will have Welsh and English text; when from an
English office they will have only the English text. Any receipt or slip that has a bilingual version is identified
in this document; any receipt or slip that does not have a statement about a bilingual version is printed in
English only.
3.2.3. Duplicate receipts
Duplicate receipts are marked with the word ‘Duplicate’ and as many as are needed can be taken after the
original receipt and until a new session is started.
3.2.4 Receipt Fonts
Receipts are printed on the counter printer using the Epson default font that was selected by Post Office Ltd.
For example purposes only, the illustrative receipt layouts in this document use Courier New 10pt.
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3.3 Definitions and Conventions
3.3.1. Session and Transactions IDs
3.3.1.1 Session ID
Session IDs have the following format:
ce-nnnnnn
where cc is one or two digits
nnnnnn is a string with a value between 0 and 999999, with leading zeros suppressed
Within a branch, session ids are unique (although in busy branches they may restart from zero after a period
of several years).
3.3.1.2 Transaction ID
3.3.1.1.1. Transaction IDs within a session
Transaction IDs have the numeric format tttt (0-9999) and are unique within a session. The first transaction
within a session is Transaction ID 1 and the number is incremented for each transaction until the session is
settled.
3.3.2 Customer
To the Post Office Clerk the Customer is the person standing in front of him or her.
3.3.3. Amounts
The standard field sizes for amounts are as follows:
« Fora transaction entry, the maximum is 9,999,999.99s
« For asummary or total entry, the maximum is 99,999,999.99s
« For asummary of summaries (total of totals), the maximum is 999,999,999.99s
where ‘s’ is the minus sign, if present
Note that there may be other limits imposed by reference data.
The pound and pence signs '£' and 'p' are used on some receipts; no other currency symbols are used.
3.3.4 Signs
Signs (negative) are normally only shown on amounts (currency) for reversals, and only if they cannot be
inferred. Where the net value of a summary is negative as a result of a reversal, the total will be shown as
negative. An exception is that negative sign is always used on customer receipts.
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3.1.5 Reversals
For all conventional transactions a reversal is shown as negative, with a trailing minus sign to balance out
the erroneous transaction. The volume of any price within a group will be shown net of reversals (if one
product is remitted and then the remittance reversed, total volume for that product will be shown as zero).
Reversals of remittances of stock that is held by volume, but where volume is not printed, are indicated by a
reversal indicator 'R’, printed to the right of the value field.
3.1.6 Time on receipts
All times shown on receipts are /ocal time. That is they are either GMT or BST, as appropriate.
3.1.7. Field alignment
The general principle is for left hand fields to be left aligned, and right hand fields to be right aligned.
3.1.8 I Representing products in examples
Product names are driven by Post Office Ltd Reference Data, and as the Horizon System is developed and
improved, and business needs dictate, the names of products may change and products may be added or
removed. Consequently, layouts are examples; actual product names may vary.
3.1.9 I Representing line numbers in field definitions
In the tables of field definitions, the line numbers refer to the line positions on the example layouts. Some
receipts have repeated sections that may not be shown in examples, so the line numbers on a real receipt
may vary from the examples in this document.
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4 Receipts
4.1 Banking UCB (BNK)
This section describes receipt layouts for the Banking (BNK) UCB: Network Banking Service (NBS), as
follows:
e 4.1.1 BNK UCB: NBS Receipts: Generic Layout
e 4.1.1.1 BNK UCB: Generic NBS Office Copy Receipt Layout
e 4.1.1.2 BNK UCB: Generic NBS Customer Copy Receipt Layout
© 4.1.2 BNK UCB; Balance Enquiry — Customer Copy
e 4.1.3 BNK UCB: Cash/Cheque Deposit or Cash Withdrawal Receipt - Customer Copy
«© 4.1.4 BNK UCB: Change PIN Request
e 4.1.5 BNK UCB; System Helpdesk Error Number Report
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4.1.1. BNK UCB: NBS Receipts: Generic Layout
4.1.1.1 BNK UCB: Generic NBS Office Copy Receipt Layout
The following layout and generic header and footer are used for all NBS office copy receipts printed on the
counter printer.
English text
1 2 3 4
123456789012345678901234567890123456789012
Header 01
02 Post Office Ltd.
03
04 dd/mm/yyyy hh:mm TP:tp BP:bp SU:sun
05 00000000000000000000000000000FAD: 123456X
06 address 1
07 address 2
08 address 3
09 address 4
10 address 5
u1__I postcode
2 message
13 office copy text
14
15 title
Body 16 receipt-specific details
17+
Footer 18+
19+
20+ This is not a VAT receipt
21+
1 2 3 4
123456789012345678901234567890123456789012
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Welsh/English text
1 2 3 4
123456789012345678901234567890123456789012
Header 01 Swyddfa’r Post Cyf.
02 Post Office Ltd.
03
04 dd/mn/yyyy hh :mm TP:tp BP:bp SU:sun
05 000000000000000000000000000000FAD: 123456X
06 address 1
07 address 2
08 address 3
09 address 4
10 address 5
rn postcode
12 message
13 office copy text
14
15 title
Body 16 ipt-specific details
17+
Footer = 18+
19+ Nid derbynneb TAW yw hon
20+ This is not a VAT receipt
21+
T 2 3 4
123456789012345678901234567890123456789012
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Header and Footer
Field Name English Welsh/English_I Length I Contents
Line I Char Line I Char
No. Posns_I No. Posns
Welsh Header 01 = Blank.
01 13-31 19 “Swyddfa’r Post Cyf.’.
English Header _I 02 14-29 02 14-29 16 ‘Post Office Ltd.’
Date 04 01-16 04 01-16 16 Date and time:
dd/mm/yyyy hh:imm
TP 04 26-27 04 26-27 2 Current TP: tp
BP 04 33-34 04 33-34 2 Current Balance Period: bp
SU 04 40-42 04 40-42 3 Stock unit: sun
Office Name 05 01-30 05 01-30 30 Branch name, up to 30
characters: (000...)
FAD 05 36-42 05 36-42 7 Branch (FAD) code: fffffff
Address 06- 01-40 I 06- 01-40 40 Branch address: a variable
1,2,3,4,5 10 10 number of lines up toa
maximum of five.
Postcode 1 01-08 11 01-08 8 Branch postcode: pppp ppp
Message 12 01-42 42 Blank or ‘DUPLICATE’
12 01-42 42 Blank or ‘DYBLYGIAD/DU
PLICATE’.
Office Copy 13 01-42 13 01-42 42 Centred fixed text in the format:
Text “~~ Office Copy — xxx ***”
where xxx is receipt-specific.
Title 15 01-42 15 01-42 42 Centred fixed text, receipt-
specific.
Welsh Footer 19+ - : Blank.
19+ 09-32 24 ‘Nid derbynneb TAW yw hon’.
English Footer 20+ 09-33 20+ 09-33 25 ‘This is not a VAT receipt’
The header and footer are common to all NBS office copy receipts.
Body
The body section is receipt-specific as shown in the following sections.
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4.1.1.2 BNK UCB: Generic NBS Customer Copy Receipt Layout
The following layout and generic header and footer are used for all NBS customer copy receipts printed on
the counter printer.
English text
1 2 3 4
123456789012345678901234567890123456789012
Header 01
02 Post Office Ltd.
03 Your Receipt
04
05 dd/mm/yyyy bh:mn TP:tp BP:bp SU:sun
06 00000000000000000000000000000FAD: 123456X
07 address 1
08 address 2
09 address 3
10 address 4
i address 5
12 postcode
13 message
14 title
Body 15 receipt-specific details
16+
Footer = 17+
18+
19+ Please retain for future reference
20+
21+ This is not a VAT receipt
22+
1 2 3 4
123456789012345678901234567890123456789012
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Welsh/English text
1 2 3 4
123456789012345678901234567890123456789012
Header 01 Swyddfa’r Post Cyf.
02 Post Office Ltd.
03 Eich Derbynneb
04 Your Receipt
05
06 dd/mm/yyyy bh:mn TP:tp BP:bp SU:sun
07 Qe0000000000000000000000000000FAD: 123456X
08 address 1
09 address 2
10 address 3
i address 4
12 address 5
13 postcode
14 message
15 title
Body 16 ipt-specific details
17+
Footer = 18+
19+ Cadwch i gyfeirio ati, os gwelwch yn dda
20+ Please retain for future reference
21+ Nid derbynneb TAW yw hon
22+ This is not a VAT receipt
23+
1 2 3 4
123456789012345678901234567890123456789012
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Header and Footer
Field Name English Welsh/English_I Length I Contents
Line I Char Line I Char
No. Posns_I No. Posns
Welsh Header 01 = - Blank.
01 13-31 19 “Swyddfa’r Post Cyf.’.
English Header _I 02 14-29 02 14-29 16 ‘Post Office Ltd.’
Welsh Text - - - Suppressed.
03 15-28 14 ‘Eich Derbynneb’.
English Text 03 16-27 04 16-27 12 ‘Your Receipt’.
Date 05 01-16 06 01-16 16 Date and time:
dd/mm/yyyy hh:mm
TP 05 26-27 06 26-27 2 Current TP:tp
BP 05 33-34 06 33-34 2 Current Balance Period: bp
SU 05 40-42 06 40-42 3 Stock unit: sun
Office Name 06 01-30 07 01-30 30 Branch name, up to 30
characters: (000...)
FAD 06 36-42 07 36-42 7 Branch (FAD) code: fffffff
Address 07- 01-40 08- 01-40 40 Branch address: a variable
1,2,3,4,5 11 12 number of lines up to a
maximum of five.
Postcode 12 01-08 13 01-08 8 Branch postcode: pppp ppp
Message 13 01-42 42 Blank or ‘DUPLICATE’
14 01-42 42 Blank or ‘DYBLYGIAD/DU
PLICATE’.
Title 14 01-42 15 01-42 42 Centred fixed text, receipt-
specific.
Footer 18+ I - Blank.
19+ 02-39 38 ‘Cadwch i gyfeirio ati, os
gwelwch yn dda’.
19+ 05-38 20+ 05-38 34 ‘Please retain for future
reference’.
20+ : Blank.
21+ 09-32 24 ‘Nid derbynneb TAW yw hon’.
21+ 09-33 22+ 09-33 25 ‘This is not a VAT receipt’.
The header and footer are common to all NBS customer copy receipts, with the exception that the ‘Please
retain for future reference’ footer line and its Welsh equivalent are omitted on the Change PIN Request.
Body
The body section is receipt-specific as shown in the following sections.
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4.1.1.3
This table indicates the transactions for which the NBS receipts are printed, and whether a balance is
printed if sent:
NBS Receipts Printed
Transaction Verification Result Office Customer Balance
Copy? Copy? printed if
sent?
Balance Enquiry PIN Approved No Yes Yes
Abandon before [R] No No N/A
Bank decline No Yes No
Card check fail + No Yes No
Card decline ° No Yes No
Decline network fail No Yes No
Cash/Cheque None Approved No Yes No
Deposit Abandon before [R] No No N/A
Bank decline No Yes No
Card decline ° No Yes No
Decline network fail No Yes N/A
Cash Withdrawal I PIN Approved No Yes Yes
and Abandon before [R] No No N/A
Withdraw Limit Bank decline No Yes Yes
Card check fail + No Yes No
Card decline ° No Yes No
Decline network fail No Yes N/A
Cash Withdrawal I PIN Approved No Yes Yes
Correction Abandon before [R] No No N/A
(CAPO) Bank decline No Yes Yes
Card check fail + No Yes No
Card decline ° No Yes No
Decline network fail No Yes N/A
Change PIN PIN Approved No Yes N/A
Abandon before [R] No No N/A
Bank decline No Yes N/A
Card check fail + No Yes N/A
Card decline ° No Yes N/A
Decline network fail No Yes N/A
Key:
° = Only applicable to chip cards processed in the PIN pad reader.
+ = Only applicable to permissible magnetic stripe reader transactions.
N/A = Not applicable since no balance is sent.
[R] = Request. A message sent on-line from counter to client initiating a Network Banking dialogue.
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4.1.1.4 Receipt Outcome Messages
The message printed in the ‘Outcome message’ field of the customer copy receipt (see sections 4.1.2,
4.1.3, and 4.1.4) is dependent on a number of circumstances, as shown in the following table.
The Message refs relate to entries in the table in section 4.1.1.4.1 that define the text of each message.
Transaction Verification Authorisation Status Outcome Message
Ref.
All PIN ornone I Authorised OK Declined by card ° RT56
Signature*, Declined — Impound Card Clerk confirms that RTO9
PIN or none the card has been
retained
Clerk confirms that RT10
the card has not been
retained
All except Signature’, Authorised OK —Additional I Matched. Fee RTO7
Balance Enquiry I PIN or none Fee accepted
and Change PIN Fee refused RT08
All except Cash/ I PIN Card Check Failure+ Clerk confirms that RT24
Cheque Deposit the card has not been
retained
All except Cash/ I PIN Declined — PIN blocked Fl declined RT28
Cheque Deposit
and Change PIN
All except PIN or none I Declined - Transaction not I Fl declined RT17
Change PIN supported
Declined — Other FI declined RT18
Failed by NBX System/network RT20
failure
Failed by Agent System/network RT21
failure
Failed by/at Counter System/network RT22
(timeouts) failure
Failed by/at Counter (other) I System/network RT27
failure
Balance PIN Declined — Usage Violation I Fl declined RT15
Enquiry, (frequency)
Cash PIN Authorised OK — No Fi “Approved by FI RTO4
Withdrawal, uthorise — No Fee pproved by
Withdraw Limit Declined - Incorrect PIN Invalid PIN entered RT11
Cash/Cheque None Authorised OK — No Fee Approved RTOS
Deposit Clerk declined RTO6
Cash/Cheque PIN or none I Authorised OK Declined - authorised I RT25
Deposit, Cash amount differs from
Withdrawal requested amount
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Cash PIN Declined - Usage Violation I Fl declined RT16
Withdrawal (Amount)
Cash PIN Declined — Insufficient FI declined (no RT13
Withdrawal Funds balance)
(no balance)
Cash PIN Declined — Insufficient FI declined (balance RT14
Withdrawal (with Funds will be printed)
balance),
Withdraw Limit
Cash PIN Declined — card does not FI declined RT375
Withdrawal match transaction to be
Correction corrected
(CAPO) Declined — amount does FI declined RT376
not match transaction to be
corrected
Declined — withdrawal did FI declined RT377
not occur at this office
Declined — time limit FI declined RT378
exceeded
Change PIN PIN Authorised OK — PIN Authorised by Fl RT51
only Change successful
PIN Change declined by FI I Decline response RT52
from FI/NBX
PIN Change declined by 2 RT50
NBX
Unknown PIN Change No response from RT53+
outcome FI/NBX RT57°
Declined — PIN blocked FI Declined RT54
Declined — Incorrect PIN Decline response RTS5
from FI/NBX
Withdraw Limit I PIN Authorised OK Declined — authorised I RT26
amount greater than
maximum
Key:
° = Only applicable to chip cards processed in the PIN pad reader.
* = Not applicable to chip cards.
+ = Only applicable to permissible magnetic stripe reader transactions.
FI = Financial Institution.
NBX = Horizon Network Banking Agents.
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4.1.1.4.1. Outcome Message Text
The text of the outcome message printed on the receipt is as follows (word wrap as shown):
Insufficient funds.
Please check your balance.
Mess. I Message Text — English Message Text — Welsh/English
Ref.
RTO1, I *** AUTHORISED *** *** AWDURDODWYD/AUTHORISED ***
RT04,
RTOS:
RT02. I *** DECLINED *** + GWRTHODWYD/DECLINED ***
The card has been returned. Cafodd y cerdyn ei ddychwelyd.
You may wish to contact the card issuer. I Efallai yr hoffech gysylltu 4 dyroddwr y
cerdyn.
The card has been returned.
You may wish to contact the card issuer.
RTO3, INED *** *** GWRTHODWYD/DECLINED ***
RT25,
RT26
RT06 I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
Transaction cancelled. Diddymwyd y gweithrediad.
Transaction cancelled.
RTO7 *** AUTHORISED *** *** AWDURDODWYD/AUTHORISED ***
The Post Office has not charged you for I Dydy Swyddfa’r Post ddim wedi codi tal
this transaction. The card issuer has arnoch am y gweithrediad hwn. Mae
charged you £29.99. dyroddwr y cerdyn wedi codi £29.99
arnoch.
The Post Office has not charged you for
this transaction. The card issuer has
charged you £29.99
RT08 I *** DECLINED »** *** GWRTHODWYD/DECLINED ***
You have not been charged for this Ni chafodd tAl ei godi arnoch am y
transaction. gweithrediad hwn.
You have not been charged for this
transaction.
RTOQ I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
The card has been retained. cafodd y cerdyn ei gadw.
You may wish to contact the card issuer. I Efallai yr hoffech gysylltu 4 dyroddwr y
cerdyn.
The card has been retained.
You may wish to contact the card issuer.
RT10. I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
The card has been returned. cafoda y cerdyn ei ddychwelyd.
You may wish to contact the card issuer. I Efallai yr hoffech gysylltu 4 dyroddwr y
cerdyn.
The card has been returned.
You may wish to contact the card issuer.
RT11 *** DECLINED *** *** GWRTHODWYD/DECLINED ***
Incorrect PIN supplied. You may retry. Rhoddwyd PIN anghywir. Gallwch
ailgynnig.
Incorrect PIN supplied. You may retry.
RT12, I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
RT13 I Insufficient funds. Arian annigonol.
Insufficient funds.
RT14 *** DECLINED *** *** GWRTHODWYD/DECLINED ***
Arian annigonol.
Ewch dros eich balans,
dda.
Insufficient funds.
Please check your balance.
os gwelwch yn
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RT15 I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
Exceeded maximum number of allowable Rydych wedi cwblhau’r holl weithrediadau
daily transactions. You may wish to a ganiateir mewn diwrnod. Efallai yr
contact the card issuer. hoffech gysylltu 4 dyroddwr y cerdyn.
Exceeded maximum number of allowable
daily transactions. You may wish to
contact the card issuer.
RT16' I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
Amount £%AmountEntered’ has exceeded Mae’r swm yn ormod ar gyfer uchafswm
daily card limit. dyddiol y cerdyn.
You may wish to contact the card Efallai yr hoffech gysylltu 4 dyroddwr y
cerdyn.
Amount £&AmountEnteredé has exceeded
daily card limit.
You may wish to contact the card issuer.
RT17, I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
RT18. I You may wish to contact the card issuer. I Efallai yr hoffech gysylltu 4 dyroddwr y
cerdyn.
You may wish to contact the card issuer.
RT19, I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
RT20, I Unable to complete the transaction. Yn methu cwblhau’r qweithrediad.
RT21_ I Sorry for any inconvenience caused. Ymddiheurwn am unrhyw drafferth.
122, Unable to complete the transaction.
Rie Sorry for any inconvenience caused.
R124. I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
The card has been returned. Cafodd y cerdyn ei ddychwelyd.
The card has been returned.
RT28 I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
The PIN is now blocked. You may wish to I Cafodd y PIN ei atal nawr. Efallai yr
contact the card issuer. hoffech gysylitu 4 dyroddwr y cerdyn.
The PIN is now blocked. You may wish to
contact the card issuer.
RT50 I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
The PIN has not been changed. Ni chafodd y PIN ei newid.
You may wish to contact the card issuer. I Efallai yr hoffech gysylltu 4 dyroddwr y
cerdyn.
The PIN has not been changed.
You may wish to contact the card issuer.
RT51 I *** AUTHORISED *** *** AWDURDODWYD/AUTHORISED **#
Your PIN has been successfully changed. I Cafodd eich PIN ei newid yn
liwyddiannus.
Your PIN has been successfully changed.
RT52. I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
The PIN has not been changed. Ni chafodd y PIN ei newid.
You may wish to contact the card issuer. I Efallai yr hoffech gysylltu 4 dyroddwr y
cerdyn.
The PIN has not been changed.
You may wish to contact the card issuer.
RT53, I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
RT57. I PIN change request not confirmed. It is I Ni chadarnhawyd y cais i newid y PIN. Ni
not known if the PIN has been changed. I wyddom a yw'r PIN wedi newid. Efallai yr
You may wish to contact the card issuer. I hoffech gysylltu 4 dyroddwr y cerdyn.
PIN change request not confirmed. It is
not known if the PIN has been changed.
You may wish to contact the card issuer.
RT54 I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
The PIN has not been changed. Current Ni chafodd y PIN ei newid. Cafodd y PIN
PIN is blocked. You may wish to contact I cyfredol ei atal. Efallai yr hoffech
the card issuer. gysylltu 4 dyroddwr y cerdyn.
The PIN has not been changed. Current
PIN is blocked. You may wish to contact
the card issuer.
' The word wrap of the sentence containing £%AmountEntered% depends on the amount value of the transaction.
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The time limit for withdrawal
correction has been exceeded.
RT55. I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
Incorrect PIN supplied. The PIN has not I Rhoddwyd PIN anghywir. Ni chafodd y PIN
been changed. You may retry. ei newid. Gallwch ailgynnig.
Incorrect PIN supplied. The PIN has not
been changed. You may retry.
RT56. I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
The transaction has been declined by the I Gwrthodwyd y qweithrediad gan gerdyn y
customer's card. cwsmer.
The transaction has been declined by the
customer's card.
RT375 I *** DECLINED *** *** GWRTHODWYD/DECLINED ***
The last withdrawal was performed with a I Tynnwyd arian y tro diwethaf gyda cherdyn
different card. gwahanol.
The last withdrawal was performed with a
different card.
RT376 I “** DECLINED *** *** GWRTHODWYD/DECLINED ***
Amount entered must be identical to Mae'n rhaid i'r swm a roddir fod union yr
amount of original withdrawal. un fath Atr swm gwreiddiol a godwyd.
Amount entered must be identical to
amount of original withdrawal.
RT377 I °°" DECLINED *** *** GWRTHODWYD/DECLINED ***
The last withdrawal on this account Tynnwyd arian o'r cyfrif hwn y tro
took place in a different Post Office. I diwethaf mewn swyddfa bost wahanol.
The last withdrawal on this account took
place in a different Post Office.
Rq37e I °** DECLINED *** *** GWRTHODWYD/DECLINED ***
Mae'r terfyn amser ar gyfer cywiro
trafodion codi arian wedi dod i ben.
The time limit for withdrawal correction
has been exceeded.
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FUJ00003499
(oe) HNG-X Banking, Debit Card and ETopUp Receipts and Texts
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4.1.1.5 Balance Type Text
The text of the balance type printed on the receipt is as follows:
Bal. Type I Balance Type — English Text Balance Type — Welsh Text
Code
00 (Unknown)
01 Account balance Balans y cyfrif
02 Account available balance Balans ar gael yn y cyfrif
03 Amount owing Swm dyledus
04 Amount due Swm dyled
05 Account available credit Credyd ar gael yn y cyfrif
16 Credit line Llinell greaya
20 Amount remaining this cycle Swm sy'n weddill y cylch hwn
40 Amount. cash Swm arian parod
56 Hold amount Cyfanswm cynnal
57 Pre-authorised amount Swm rhagawdurdodedig
58 Authorised amount Swm awdurdodedig
90-99 (Reserved for future use)
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FUJ00003499
4.1.2. BNK UCB: Balance Enquiry —- Customer Copy
4.1.2.1 Description
This is the customer record of the session.
4.1.2.2 Frequency
Per NBS transaction within a customer session.
4.1.2.3 Notes
Mandatory. (For further details, see section 4.1.1.3.)
4.1.2.4 Sequence
N/A
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4.1.2.5 Layout and Example Content
English text
1 2 3 4
123456789012345678901234567890123456789012
ol
02 Post Office Ltd.
03 Your Receipt
04
05 I17/01/2008 11:47:22 TP:10 BP:01 SU:SH1
06 I Feltham Post Office FAD: 123456X
07 I 1, The Walkway
08 I Kings Parade
09 I Middle of Town
10 I Feltham
11 I Middlesex
12 I Tw1 3DD
14 Your Balance Details
15 I JFFFFIFIFITTIIIIIIIIIIIIIIIIII
16 I Card Number: **** ***x ***k* Dppp Issue:iii
17 I Auth Code: cecece
18 I Application ID: aaaaaaaaaaaaaaaa
19 I From: mm/yy Expiry: mm/yy PAN Seq No: ss
20 I Transaction ID: nnnnnnannnnnnnnnnnnnnnnnnn
22 I uuuuuuuuuuuuuuuuuuUuUuUUUUUUUUUUUUUUUUUUUUUU
23 I uuuuuuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUU
24 I uuuuuuuuuuuuuuUUuUUuUUUUUUUUUUUUUUUUUUUUUUUU
25 I uuuuuuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUU
26 I wuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUUUUUU
27 I uuuuuuuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUU
28 I uuuuuuuuuuuuuUuUuUuUUUUUUUUUUUUUUUUUUUUUUUUUU
29 I uauuuuuuuuuuuUUUUUUUUUUUUUUUUUUUUUUUUUUUUL
30 I bbbbbbbbbbbbbbbbbbbbbbbbbb£ 9999999999. 99DR
31 I bbbbbbbbbbbbbbbbbbbbbbbbbbé 9999999999. 99DR
32. I bbbbbbbbbbbbbbbbbbbbbbbbbbt. 9999999999. 99DR
33 I bbbbbbbbbbbbbbbbbbbbbbbbbbé 9999999999. 99DR
35 I ££f£f£f£f£ffLfLLLLLLLLLLLLLLLLLLLLLLLLLLL LLL
36 I f£fffffFffFffFffffLffrfLrffrffLfffffLffffffLLfLfLL
37
38
39 Please retain for future reference
40
41 This is not a VAT receipt
42
T 2 3 4
123456789012345678901234567890123456789012
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FUJ00003499
Welsh/English text
1 2 3 4
123456789012345678901234567890123456789012
01 Swyddfa’r Post Cyf.
02 Post Office Ltd.
03 Eich Derbynneb
04 Your Receipt
05
06 I17/01/2008 11:47:22 TP:10 BP:01 SU:SH1
07 I Feltham Post Office FAD: 123456xX
08 I1, The Walkway
09 I Kings Parade
10 I Middle of Town
11 I Feltham
12 I Middlesex
13 I TWw1 3DD
14
15 IManylion Eich Balans/Your Balance Details
16 I 95955FFFFIFIIIIIFIIIIIIIIIIIII
17 I Rhif Cerdyn: Cyhoeddiad:
18 I Card Number: **** **** **** pppp Issue: iii
19 I Cod Awdurdodi:
20 I Auth Code: cecccce
21 I ID Cais:
22 I Application ID: aaaaaaaaaaaaaaaa
23 I 0: Diweddu: Rhif Cyf PAN:
24 I From: mm/yy Expiry: mm/yy PAN Seq No: ss
25 I ID y Gweithrediad:
26 I Transaction ID: nnnnnnnnnnnnnnnnnnnnnnnnnn
27
28 I wauuuuauauuuuuauuuUUUUUUUUUUUUUBUUUUUUUU
29 I wuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
30 I uuuuguuuuuuduauuuuuuuuUUUUUUUUUUUUUUUUUU
31 I guuuuguuuuuuuuaueuuauuuuUUUUUUUUUUL
32. I uuuuuuuuuuuuuuUuUUuUUUUUUUUUUUUUUUUUUUUUUUUN
33 I uuuuuuuuuuuuUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
34 I uuuuuuuuuuuuuuuuuuuuUuUUUUUUUAUUUUUUUUEL
35 I uwuuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUUUUU
36 I WWWWWWWWWWWWWWWWWWWW WWW WWW
37 I bbbbbbbbbbbbbbbbbbbbbhbbbbb£ 9999999999. 99DR
38 I www WWW
39 I bbbbbbbbbbbbbbbbbbbbbbbbbb£ 9999999999. 99DR
40 I wwwwwwwWWWWWWWWWWWWWW WW
41 I bbbbbbbbbbbbbbbbbbbbbbbbbb£ 9999999999. 99DR
42. I were
43 I bbbbbbbbbbbbbbbbbbbbbbbbbbé£ 9999999999. 99DR
44
45 I £ELLLLELELLELELLLLELELLLLLLELELELELELLLL
46 I LELELELELLLLLLELELELLLLELELELLELELEL ELLE
47
48 I Cadwch i gyfeirio ati, os gwelwch yn dda
49 Please retain for future reference
50 Nid derbynneb TAW yw hon
51 This is not a VAT receipt
52
1 2 3 4
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FUJ00003499
FUJ00003499
123456789012345678901234567890123456789012
The data shown in the examples is illustrative only —
the exact text can change, and so differ from that in the examples.
4.1.2.6 Definition (English & Welsh/English)
Field Name English Welsh/English_I Length I Contents
Line Char I Line I Char
No. Posns I No. Posns
Title 14 12-31 21-31 20 ‘Your Balance Details’.
15 01-41 41 ‘Manylion Eich Balans/Your
Balance Details’.
Issuer Scheme 15 01-30 I 16 01-30 30 Issuer Scheme name (jj...)
name obtained as follows:
e For chip read, from the
application label
e For magnetic stripe read,
from reference data
Card Number 16 14-32 I 18 14-32 19 Obscured PAN (only last four
digits shown (pppp), remaining
digits replaced by asterisks):
formatted with spaces if a 16-
digit PAN, unformatted if any
other length.
Issue Number 16 40-42 I 18 40-42 3 Obtained from card: not always
(ii) present
Authorisation 17 12-17 I 20 12-17 6 Authorisation code from
code (ccc...) Financial Institution
Application ID 18 17-32 _I 22 17-32 16 Obtained as follows:
From Date 19 07-11 I 24 07-11 5 e For chip read, from
Expiry Date 19 22-26 I 24 22-26 5 application data
PAN Sequence I 19 41-42 I 24 41-42 2 * For magnetic stripe read,
Number (ss) from track 2 data)
¢ For Alliance&Leicester
transactions, Issuer Scheme
name
Transaction ID 20 17-42 I 26 17-42 26 Unique system-generated
transaction identifier (nnn...).
Outcome 22-29 I 01-42 I 28-35 I 01-42 42 Transaction outcome message
message (see (uuu... up to 8 lines), suppressed
section 4.1.1.4) if blank.
Note that this is the maximum
number of lines available for the
message, whether it consists of
English or Welsh/English text.
Balance 36, 01-26 26 Welsh translation of the following
Information (see 38, line's bbb (www..., up to 4 lines)
section 4.1.1.5) 40, if provided, or suppressed. E.g.
42 ‘Balans ar gael yn y cyfrif’.
30-33 I 01-42 I 37, 01-42 42 Balance Information (up to 4
39, lines) if provided, or suppressed.
41, Formed from Balance Type
43 (bbb...), €.g. ‘Account available
balance’, which is left aligned,
and the amount in the format
Copyright Fujitsu Services Ltd 200! ‘COMMERCIAL IN CONFIDENCE oggB@Q0000, oP HERS TOA”
Unconratled if Prine or Distt alongs vercraieernaeats are
Repeated for each balance
provided.
FUJ00003499
FUJ00003499
HNG-X Banking, Debit Card and ETopUp Receipts and Texts
fee)
FUJITSU
COMMERCIAL IN CONFIDENCE
Free text footer I 35,36 I 01-40 I 45, 46 I 01-40 40 Free text (fff..., up to 2 lines) if
provided, or suppressed.
© Copyright Fujitsu Services Ltd 2009 COMMERCIAL IN CONFIDENCE Ref DES/GEN/SPE/0010
Version: 1.0
Uncontrolled If Printed Or Distributed Date: 15-OCT-2009
Page No: 33 of 76
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fee)
FUJITSU COMMERCIAL IN CONFIDENCE
4.1.3. BNK UCB: Cash/Cheque Deposit or Cash Withdrawal Receipt -
Customer Copy
4.1.3.1 Description
This is the customer record of the session.
4.1.3.2 Frequency
Per NBS transaction within a customer session.
4.1.3.3 Notes
Mandatory. (For further details, see section 4.1.1.3.)
4.1.3.4 Sequence
N/A
© Copyright Fujitsu Services Ltd 2009 COMMERCIAL IN CONFIDENCE Ref DES/GEN/SPE/0010
Version: 1.0
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HNG-X Banking, Debit Card and ETopUp Receipts and Texts
fee)
FUJITSU COMMERCIAL IN CONFIDENCE
4.1.3.5 Layout and Example Content
English text
1 2 3 4
123456789012345678901234567890123456789012
o1
02 Post Office Ltd.
03 Your Receipt
04
05 I 17/01/2008 11:47:22 P:10 BP:01 SsU:SH1
06 I Feltham Post Office FAD: 123456X
07 I 1, The Walkway
08 I Kings Parade
09 I Middle of Town
10 I Feltham
11 I Middlesex
12 I tw1 3DD
15 I 95955IFFFIFIFTIIIIIIIIIIIIIIII
16 I Card Number: *#*# *#**%* **** pppp Issue: iii
17 I Auth Code: ccecee
18 I Application ID: aaaaaaaaaaaaaaaa
19 I From: mm/yy Expiry: mm/yy PAN Seq No: ss
20 I Transaction ID: nnnnnnnnnnnnnnnnnnnnnnnnnn
22 I Amount: £9999999999.99
24 I uuuuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUUUU
25 I uwuuuuuuuuuuuuuuuuuUUUUUUUUUUUUUUUUUUUUUUUU
26 I wuuuuuuuuuuuuUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
27 I wuuuuuuuuuuuuuuuuuuuUUUUUUUUUUUUUUUUUUUUUU
28 I wuauuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUUUUU
29 I wauuuuuuuuuuuUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
30 I wauuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
31 I uuuuuuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUL
32 I bbbbbbbbbbbbbbbbbbbbbbbbbbé 9999999999. 99DR
33 I bbbbbbbbbbbbbbbbbbbbbbbbbbé 9999999999. 99DR
34 I bbbbbbbbbbbbbbbbbbbbbbbbbbt 9999999999. 9I9DR
35 I bbbbbbbbbbbbbbbbbbbbbbbbbbé 9999999999. 99DR
36
37 I ££ff£f£fffffLLfffLffffLffLLffLffLfLfLLfLLLLLLLL
38 I f£ffffffLfLfLLffLfLfLLfLLfLfLLLLLfLfLLfLLfLLLL
39
40
41 Please retain for future reference
42
43 This is not a VAT receipt
44
1 2 3 4
123456789012345678901234567890123456789012
© Copyright Fujitsu Services Ltd 2009 COMMERCIAL IN CONFIDENCE Ref: DES/GEN/SPE/0010
Version: 1.0
Date: 15-OCT-2009
Uncontrolled If Printed Or Distributed Page No: 3508 76
2
FUJITSU
HNG-X Banking, Debit Card and ETopUp Receipts and Texts
COMMERCIAL IN CONFIDENCE
FUJ00003499
FUJ00003499
Welsh/English text
1 2 3 4
123456789012345678901234567890123456789012
o1 Swyddfa’r Post Cyf.
02 Post Office Ltd.
03 Eich Derbynneb
04 Your Receipt
05
06 I 17/01/2008 11:47:22 TP:10 BP:01 SU:SH1
07 I Feltham Post Office FAD: 123456X
08 I1, The Walkway
09 I Kings Parade
10 I Middle of Town
11 I Feltham
12 I Middlesex
13 I TW1 3DD
14
15 title
16 I JFFFFIFIFFFIIFIFIFIIIIIIIIIIII
17 I Rhif Cerdyn: Cyhoeddiad:
18 I Card Number: *#** **** **** pppp Issue: iii
19 I Cod Awdurdodi :
20 I Auth Code: cccecec
21 I ID Cais:
22 I Application ID: aaaaaaaaaaaaaaaa
23 I 0: Diweddu: Rhif Cyf PAN:
24 I From: mm/yy Expiry: mm/yy PAN Seq No: ss
25 I ID y Gweithrediad:
26 I Transaction ID: nnnnnannnnnnnnnnnnnnnnnnnnn
27
28 I Swm/Amount: £9999999999.99
29
30. I wauuuuuuuuuuuuuuuuuuunuUuUUUUEUUUUUUUUUUUL
31 I wuuuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUUU
32 I uuuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUUUUU
33 I uuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
34 I wauuuuuueuuuuuuuuuuuuuuuuuueUUUUUUUUUUUU
35 I uuuuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUUU
36 I uuuuuuuuuUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
37 I uuuuuuuuuuuuuuuUUUUUUUUUUUUUUUUUUUUUUUUUUU
38 I wine HHH HIWHHHI HWW
39 I bbbbbbbbbbbbbbbbbbbbbbbbbbt 9999999999. 99DR
40 I wwwwwwwwWWhWWhWWW WW
41 I bbbbbbbbbbbbbbbbbbbbbbbbbbt 9999999999. 99DR
42. I winnewwwiwHWHIWH HWW
43 I bbbbbbbbbbbbbbbbbbbbbbbbbbt 9999999999. 99DR
44 I wwwwwwwwWwWwwWWhWWh WW
45. I bbbbbbbbbbbbbbbbbbbbbbbbbbt. 9999999999. 99DR
46
47 I £EEELELELELELELELLLLEEELLLLEELELELEEEELS
48 I £EEELFELLELLLELEEELLELELEELELELLL LEE LLLE
49
50 I Cadwch i gyfeirio ati, os gwelwch yn dda
51 Please retain for future reference
52 Nid derbynneb TAW yw hon
53 This is not a VAT receipt
© Copyright Fujitsu Services Ltd 2008 COMMERCIAL IN CONFIDENCE Ref. DESIGEN/SPEIO010
Version: 1.0
Uncontrolled If Printed Or Distributed Page No segye
2
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HNG-X Banking, Debit Card and ETopUp Receipts and Texts
COMMERCIAL IN CONFIDENCE
FUJ00003499
FUJ00003499
I 54 I I
T 2 3 4
123456789012345678901234567890123456789012
The data shown in the examples is illustrative only —
the exact text can change, and so differ from that in the examples.
4.1.3.6 Definition (English & Welsh/English)
Field Name English Welsh Length I Contents
Line I Char Line I Char
No. I Posns_I No. I Posns
Title 14 01-42 42 ‘Cash Deposit’, ‘Cheque Deposit’
or ‘Cash Withdrawal’.
15 01-42 I 42 ‘Adnau Arian Parod/Cash
Deposit’, ‘Adneuo Siec/Cheque
Deposit’ or ‘Codi Arian
Parod/Cash Withdrawal’.
Issuer Scheme 15 01-30 16 01-30 30 Issuer Scheme name (ij...)
name obtained as follows:
e For chip read, from the
application label
e For magnetic stripe read, from
reference data
Card Number 16 14-32 18 14-32 19 Obscured PAN (only last four
digits shown (pppp), remaining
digits replaced by asterisks):
formatted with spaces if a 16-digit
PAN, unformatted if any other
length.
Issue Number 16 40-42 18 40-42 3 Obtained from card: not always
(iif) present
Authorisation 17 12-17 20 1217 I6 Authorisation code from Financial
code (ccc...) Institution
Application ID 18 17-32 22 17-32 16 Obtained as follows:
From Date 19 07-11 24 07-11 5 e For chip read, from
Expiry Date 19 22-26 24 22-26 5 application data
PAN Sequence 19 41-42 24 41-42 2 e For magnetic stripe read, from
Number (ss) track 2 data
¢ For Alliance&Leicester
transactions, Issuer Scheme
name
Transaction ID 20 17-42 26 17-42 26 Unique system-generated
transaction identifier (nnn...).
Amount 22 09-22 28 13-26 14 12-digit amount in the format
£9999999999.99 or zero if the
transaction was not successful.
Outcome 24- 01-42 30- 01-42 42 Transaction outcome message
message (see 31 37 (uuu... up to 8 lines), suppressed
section 4.1.1.4) if blank. Note that this is the
maximum number of lines
available for the message,
whether it consists of English or
Welsh/English text.
© Copyright Fujitsu Services Ltd 2009
Uncontrolled If Printed Or Distributed
COMMERCIAL IN CONFIDENCE
Ref: DES/GEN/SPE/0010
Version: 1.0
Date: 15-OCT-2009
Page No: 37 of 76
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FUJ00003499
FUJ00003499
Balance 38, 01-26 26 Welsh translation of the following
Information (see 40, line's bbb (www..., up to 4 lines) if
section 4.1.1.5) 42, provided, or suppressed. E.g.
44 ‘Balans ar gael yn y cyfrif’.
32- 01-42 39, 01-42 42 Balance Information (up to 4 lines)
35 41, if provided, or suppressed.
43, Formed from Balance Type
45 (bbb...), e.g. ‘Account available
balance’, which is left aligned, and
the amount in the format
£9999999999.99 which is right
aligned. Overdrawn amounts are
suffixed by ‘DR’.
Repeated for each balance
provided.
Free text footer I 37, 01-40 47, 01-40 40 Free text (fff..., up to 2 lines) if
38 48 provided, or suppressed.
© Copyright Fujitsu Services Ltd 2009
Uncontrolled If Printed Or Distributed
COMMERCIAL IN CONFIDENCE
Ref: DES/GEN/SPE/0010
Version: 1.0
Date: 15-OCT-2009
Page No: 38 of 76
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fee)
FUJITSU COMMERCIAL IN CONFIDENCE
FUJ00003499
FUJ00003499
4.1.4 BNK UCB: Change PIN Request
4.1.4.1 Description
This is the customer record of the session.
4.1.4.2 Frequency
Per NBS transaction within a customer session.
4.1.4.3 Notes
Mandatory. (For further details, see section 4.1.1.3.)
4.1.4.4 Sequence
N/A.
4.1.4.5 Layout and Example Content
English text
1 2 3 4
123456789012345678901234567890123456789012
o1
02 Post Office Ltd.
03 Your Receipt
04
05 I 09/04/2008 10:47:22 TP:02 BP:01 SU:SH1
06 I Feltham Post Office FAD: 123456X
07 I1, The Walkway
08 I Kings Parade
09 I Middle of Town
10 I Feltham
11 I Middlesex
12 I TW1 3DD
13
14 Change PIN Request
1S I 395FFIFFFFFIFFIFIFIIFIFIIIIIIII
16 I Card Number: *#*# **** **** pppp Issue: iii
17 I Auth Code: ccccce
18 I Application ID: aaaaaaaaaaaaaaaa
19 I From: mm/yy Expiry: mm/yy PAN Seq No: ss
20 I Transaction ID: nnnnnnnnnnnnnnnnnnnnnnnnnn
21
22: I wuwuuauuuuuuuuuuuuuuuuuuUuUUUUUUUU
23 I weuguuzuuuesuuuuuuuuuuuuuUUUUUUUUUUUUU
24 I wuuguuzuuuuuuuuuuuuuuuuuUUUUUUUUUUUUUU
25 I wuguusuuuuuuuuuuuuuuuuuuuaUUUUUUUUUUUUU
26 I wuwuuuuuuuuuuuuuuuUUUUUUUUUUUUUUU
27 I wauauuzuuuuuuuuuuuuuuuuuuuuuuUUUUUUUU
28 I quuguuduuuuuuuuuuuuuuuuuUUUUUUUUUUUUUUUUUU
29 I qauguuuuuuuuuuuuuuuuuuMUUUUUUUUUUUUUUU
30
© Copyright Fujitsu Services Ltd 2009 COMMERCIAL IN CONFIDENCE Ref: DES/GEN/SPE/0010
Version: 1.0
Date: 15-OCT-2009
Uncontrolled If Printed Or Distributed
Page No: 39 of 76
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HNG-X Banking, Debit Card and ETopUp Receipts and Texts
fee)
FUJITSU COMMERCIAL IN CONFIDENCE
31 I ££f££££f£fLfLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLE
32 I f£f£fffffrftfrLtLrffLLrffKTfrffLfrffrfrrfffrffffrfft
34
35 This is not a VAT receipt
36
1 2 3 4
123456789012345678901234567890123456789012
© Copyright Fujitsu Services Ltd 2009 COMMERCIAL IN CONFIDENCE Ref DES/GEN/SPE/0010
Version: 1.0
Uncontrolled If Printed Or Distributed Date: 15-OCT-2009
Page No: 40 of 76
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HNG-X Banking, Debit Card and ETopUp Receipts and Texts
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FUJ00003499
FUJ00003499
Welsh/English text
1 2 3 4
123456789012345678901234567890123456789012
o1 Swyddfa’r Post Cyf.
02 Post Office Ltd.
03 Eich Derbynneb
04 Your Receipt
05
06 I 09/04/2008 10:47:22 TP:02 BP:01 SU:SH1
07 I Feltham Post Office FAD: 123456X
08 I1, The Walkway
09 I Kings Parade
10 I Middle of Town
11 I Feltham
12 I Middlesex
13 I TW1 3DD
14
15 Cais i Newid PIN/Change PIN Request
16 I 3595FFIIFIIIIIIIIIIIIIIIIIIIII
17 I Rhif Cerdyn: Cyhoeddiad:
18 I Card Number: **** *** **** pppp Issue: iii
19 I Cod Awdurdodi:
20 I Auth Code: cecece
21 I ID Cais:
22 I Application ID: aaaaaaaaaaaaaaaa
23 I o: Diweddu: Rhif Cyf PAN:
24 I From: mm/yy Expiry: mm/yy PAN Seq No: ss
25 I ID y Gweithrediad:
26 I Transaction ID: nnannnnnnnnnannnnannnnnnnnn
27
28 I wuguguuuuuuuuuuuuuUUUUUUUUUUUUUUUUUUUUU
29 I uuuuuuuuuuuUuUuUUUUUUUUUUUUUUUUUUUUUUUUUUUUL
30 I auuuuauauuuuuuuuuUUUUUUUUUUUUUUUL
31 I wuguauuuasuuuuauuuuuuunuUUUUUUUUL
32 I uuuuuuuuuuuuuuuuUUuUUUUUUUUUUUUUUUUUUUUUUUU
33 I uuuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUUUUU
34 I wuguuuuuuuuuuuuuuuuuUUEUUUEUUUUUUL
35 I wwauuuuuuuuuuuuuUUUUUUUUUUUUUUUUUUUUUUUUUN
36
37 I fEELLLELLLLEL ELL EL ELL EL LLL EL EL ELLE E LEE
38 I £EFLLLELLLLELLLLELELLEL ELL EL ELE LL ELLLLLL
39
40 Nid derbynneb TAW yw hon
41 This is not a VAT receipt
42
T 2 3 4
123456789012345678901234567890123456789012
The data shown in the examples is illustrative only -
the exact text can change, and so differ from that in the examples.
© Copyright Fujitsu Services Ltd 2009 COMMERCIAL IN CONFIDENCE Ref DES/GEN/SPE/0010
Version: 1.0
Uncontrolled If Printed Or Distributed Page No ae
2
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FUJ00003499
FUJ00003499
4.1.4.6 Definition (English & Welsh/English)
Field Name English Welsh Length I Contents
Line I Char Line I Char
No. Posns_I No. Posns
Title 14 13-30 18 ‘Change PIN Request’.
15 04-38 35 ‘Cais i Newid PIN/Change PIN
Request’.
Issuer Scheme 15 01-30 16 01-30 30 Issuer Scheme name (ij.
name obtained as follows:
e For chip read, from the
application label
e For magnetic stripe read, from
reference data
Card Number 16 14-32 18 14-32 19 Obscured PAN (only last four
digits shown (pppp), remaining
digits replaced by asterisks):
formatted with spaces if a 16-digit
PAN, unformatted if any other
length.
Issue Number 16 40-42 18 40-42 3 Obtained from card: not always
(iii) present
Authorisation 17 12-17 20 1217 I6 Authorisation code from Financial
code (ccc...) Institution
Application 1D 18 17-32 22 17-32 16 Obtained as follows:
From Date 19 07-11 24 07-11 5 e For chip read, from
Expiry Date 19 22-26 24 22-26 5 application data
PAN Sequence I 19 41-42 24 41-42 2 e For magnetic stripe read, from
Number (ss) track 2 data
¢ For Alliance&Leicester
transactions, Issuer Scheme
name is used instead.
Transaction ID 20 17-42 26 17-42 26 Unique system-generated
transaction identifier (nnn...).
Outcome 22- 01-42 28- 01-42 42 Transaction outcome message
message (see 29 35 (uuu... up to 8 lines), suppressed
section 4.1.1.4) if blank.
Note that this is the maximum
number of lines available for the
message, whether it consists of
English or Welsh/English text.
Free text footer I 31, 01-40 37, 01-40 40 Free text (fff..., up to 2 lines) if
32 38 provided, or suppressed.
© Copyright Fujitsu Services Ltd 2009
Uncontrolled If Printed Or Distributed
COMMERCIAL IN CONFIDENCE
Ref: DES/GEN/SPE/0010
Version: 1.0
Date: 15-OCT-2009
Page No: 42 of 76
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HNG-X Banking, Debit Card and ETopUp Receipts and Texts
fee)
FUJITSU COMMERCIAL IN CONFIDENCE
4.1.5 I BNK UCB: System Helpdesk Error Number Report
4.1.1.1 Description
The report provides a printout of the final part of the message currently on display on the System Failure
screen.
4.1.1.2 Frequency
As required.
4.1.1.3 Notes
Optional.
4.1.1.4 Sequence
Not applicable.
4.1.1.5 Layout and Example Content
1 2 3 4
123456789012345678901234567890123456789012
01 [Feltham Post Office FAD: 123456X
02 I 11:42 17/01/2008 TP:10 BP:01 SU:SH1
03 I On-line services unavailable.
06 I If a call has not already been logged,
07 I contact the Horizon System Helpdesk by
08 I calling the NBSC and quote code shown
09 I below.
i 2382
14 *** END OF REPORT ***
1 2 3 4
123456789012345678901234567890123456789012
The data shown in the example is illustrative only —
the exact text can change, and so differ from that in the example.
4.1.1.6 Definition
Field Name Line No. I Character I Length Contents/Notes
Positions
Error message 06-11 01-42 42 Response-code-dependent text element of
System Failure screen.
© Copyright Fujitsu Services Ltd 2009 COMMERCIAL IN CONFIDENCE Ref DES/GEN/SPE/0010
Version: 1.0
Date: 15-OCT-2009
Uncontrolled If Printed Or Distributed Page No: 430f 76
HNG-X Banking, Debit Card and ETopUp Receipts and Texts
fee)
FUJITSU COMMERCIAL IN CONFIDENCE
FUJ00003499
FUJ00003499
4.2 Electronic Top-Up UCB (ETU)
This section describes receipts for the Electronic Top-Up (ETU) UCB, as follows:
© 4.2.1 ETU UCB: Electronic Top-Up Receipt
4.2.1 ETU UCB: Electronic Top-Up Receipt
Electronic Top-Up
4.2.1.1 Description
This is the customer record of the session.
4.2.1.2 Frequency
Per Electronic Top-Up transaction within a customer session.
4.2.1.3 Notes
Mandatory.
4.2.1.4 Sequence
NIA.
4.2.1.5 Layout and Example Content
English text
1 2 3 4
123456789012345678901234567890123456789012
02 Post Office Ltd.
03 Your Receipt
05 I 17/01/2008 11:47 TP:10 BP:01 SU:SH1
06 I Feltham Post Office FAD: 123456X
07 I1, The Walkway
08 I Kings Parade
09 I Middle of Town
10 I Feltham
11 I Middlesex
12 I TWw1 3DD
14 I Transaction Ref: nnnnnnnnnnnnnnnnnnnnnnnnn
18 I JFFFFFFIIFTFIIFIIIIIIIIFIIFIIIIIIIII+I.
19 Amount: £9999999999.99
21 I Card Number: cececeecececececececcecececec
22 I Mobile Number:
23 I Activation Code: VvVVVVVVVVVVVVVVVVVVVVVV
© Copyright Fujitsu Services Ltd 2009 COMMERCIAL IN CONFIDENCE Ref:
Version:
Uncontrolled If Printed Or Distributed Date:
DES/GEN/SPE/0010
1.0
15-OCT-2009
PageNo: 44 of 76
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FUJ00003499
FUJ00003499
24 I Expiry Date: eeeeeeecee
25
26 I TXN ID/Serial Number: ttttttttttttteeeeeee
27 I Store ID: ssssssssssss
28
29 I wauuuuuuauuuuuueuuuuaUUUUUEUUUUUUAUUUUU
30 I wuuwuuuuuuUUuUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
31 I wuuuuuuuuuuuuuuuUUUUUUUUUUUUUUUUUUUUUUUUUU
32 I uuuuuuuuuuuuuuuuUUuUUUUUUUUUUUUUUUUUUUUUUUU
33. I wauuuuuuuuuuuuuuuuuuuuUAUUUAUUUUUUUUUUUL
34 I uuuuuuuuuuUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUL
35 I wuuuuuuuuuUUuUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
36 I uuuuuuuUuUuUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
37
38
39 Please retain your receipt
40
41 This is not a VAT receipt
42
I 2 3 4
123456789012345678901234567890123456789012
© Copyright Fujtsu Services Ltd 2009 COMMERCIAL IN CONFIDENCE Ref DESIGENISPETO010
Version; 1.0
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HNG-X Banking, Debit Card and ETopUp Receipts and Texts
COMMERCIAL IN CONFIDENCE
FUJ00003499
FUJ00003499
Welsh/English text
1 2 3 4
123456789012345678901234567890123456789012
o1 Swyddfa’r Post Cyf.
02 Post Office Ltd.
03 Eich Derbynneb
04 Your Receipt
05
06 I 17/01/2008 11:47 TP:10 BP:01 SU:SH1
07 I Feltham Post Office FAD: 123456X
08 I 1, The Walkway
09 I Kings Parade
10 I Middle of Town
1 I Feltham
12 I Middlesex
13 I Tw1 3DD
14
15 I cy£. Gweithrediad:
16 I Transaction Ref: nnnnnnnnannnnnnnnnnnnnnnn
17
18 message
19 title
20 I 955955FFFIIFIIFIIIFIIFTIIFIIFIIIFIIIIIIIII
a Swm/Amount: £9999999999.99
22
23 I Rhif Cerdyn:
24 I Card Number: ccececcecccececececececeeceecce
25 I Rhif y F£én Symudol:
26 I Mobile Number: wm ra
27 I Céd Gweithredu:
28 I Activation Code: vvvvvvvvVVVVVVVVVVVVVVWV
29 I Dyddiad Terfyn:
30 I Expiry Date: eeeeeeeeee
31
32 I ID/Rhif Cyfresol y Gweithrediad:
33 I TXN ID/Serial Number: ttttttttttettteteete
34 I ID y Siop:
35 I Store ID: ssssssssssss
36
37 I uuuuuuuuuuuuuUuuUUUUUUUUUUUUUUUUUUUUUUUUUUU
38 I wauuuuuuauuuuuuuuuuuuEUUUUUUAUUUUUUUUUUUL
39 I wuuuuuUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
40 I wuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUUUUUUUUUUU
41 I wuuuuuuuuuuuuuuuuuuuuuuUuUUUUUUUUUUUUUUUUUU
42. I wauuuuuuauuuuuuuuuuuuuuuuuuuUUUUUUUUUUUL
43 I uuuvuuuuuuuuUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
44 I vuuvuuuuuuuuuuuUUUUUUUUUUUUUUUUUUUUUUUUUUL
45
46 I Cadwch eich derbynneb, os gwelwch yn dda
47 Please retain your receipt
48 Nid Derbynneb TAW yw hon
49 This is not a VAT receipt
50
I 2 3 4
123456789012345678901234567890123456789012
© Copyright Fujitsu Services Ltd 2008 COMMERCIAL IN CONFIDENCE Ref. DESIGEN/SPEIO010
Version: 1.0
Uncontrolled If Printed Or Distributed Page No egy
2
FUJITSU
FUJ00003499
FUJ00003499
HNG-X Banking, Debit Card and ETopUp Receipts and Texts
COMMERCIAL IN CONFIDENCE
The data shown in the examples is illustrative only -
the exact text can change, and so differ from that in the examples.
The first 12 lines on an English receipt (13 on a Welsh receipt) are the same as those of the NBS customer
copy receipt layout (see section 4.1.1.2).
4.2.1.6 Definition (English & Welsh/English)
Field Name English Welsh. Length I Contents
Line I Char Line I Char
No. Posns__I No. Posns
Transaction Ref I 14 18-42 16 18-42 25 Unique system-generated
transaction identifier (nnn...).
Message 16 01-42 42 Blank or ‘DUPLICATE’.
18 01-42 42 Blank or ‘DYBLYGIAD/DUP
LICATE’.
Title 17 01-42 42 ‘Sale’ or ‘Refund’.
19 01-42 I 42 ‘Gwerthiant/Sale’ or ‘Ad-
daliad/Refund’.
Network/ 18 01-42 20 01-42 42 Network and product name (ETU) or
Product name supplier/product name (PIN), from.
Post Office Ltd Reference Data,
centred: (jj...).
Amount 19 22-35 21 22-35 14 12-digit amount in the format
£9999999999.99 left-aligned, (zero if
the transaction was not successful).
Card Number 21 14-42 24 14-42 29 Obscured PAN (ccc..., three digits
preceding last four digits replaced by
asterisks). *
Mobile Number I 22 16-42 26 16-42 27 Obscured mobile number (mmm...,
three digits preceding last three
digits replaced by asterisks). 2*°
Activation Code I 23 18-41 28 18-41 24 Activation code (vwv...). ?
(PIN)
Expiry Date 24 14-23 30 14-23 10 Activation code expiry date (eee...)
in the format da/mm/yy. 2
TXN ID/Serial 26 23-42 33 23-42 20 Unique network transaction identifier
Number or PIN serial number (ttt...). *
Store ID 27 11-22 35, 11-22 12 E-pay unique store identifier (sss...).
Outcome 29- 01-42 37- 01-42 42 Transaction outcome message
message 36 44 (uuu... up to 8 lines), suppressed if
(see section blank.
4.2.2 ETU UCB:
Electronic Top- Note that this is the maximum
Up Response number of lines available for the
Codes and message, whether it consists of
Receipt Text) English or Welsh/English text.
Footer 38 : Blank.
46 02-41 40 ‘Cadwch eich derbynneb, os
gwelwch yn dda’.
39 08-33 47 08-33 26 ‘Please retain your receipt’.
40 - Blank.
48 09-32 24 ‘Nid Derbynneb TAW yw hon’,
41 09-33 49 09-33 25 ‘This is not a VAT receipt’.
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Notes:
1. For button-initiated transactions, the whole line (and for a Welsh receipt the preceding line as well) is
suppressed.
2. If data for this field is not returned, the whole line (and for a Welsh receipt the preceding line as well) is
suppressed.
3. Due to the presence of a check digit, if the card number contains the customer's mobile number,
obscuring these three digits results in the same digits being obscured in both the Mobile Number and
Card Number.
4.2.1.7 Electronic Top-Up Example Receipt
1 2 3 4
123456789012345678901234567890123456789012
o1
02 Post Office Ltd.
03 Your Receipt
04
05 I 17/01/2008 11:47 TP:10 BP:01 SU:SH1
06 Feltham Post Office FAD: 123456x
07 =I 1, The Walkway
08 I Kings Parade
09 I Middle of Town
10 I Feltham
11 I Middlesex
12 I Tw1 3pD
13
14 Transaction Ref: 44-123456-1-2342-3
15
16
17 Sale
18 Orange
19 Amount: £5.00
21 Card Number: 895412212***2347
22 Mobile Numbe:
i
24 TXN ID/Serial Number: EP1234567890
25 I Store ID: EPPOLO123456
28 TRANSACTION SUCCESSFUL
29 I Thank you. Your topup will be applied in
30 I10 minutes.
31
32
33 Please retain your receipt
34
35 This is not a VAT receipt
36
T 2 3 4
123456789012345678901234567890123456789012
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4.2.2. ETU UCB: Electronic Top-Up Response Codes and Receipt Text
4.2.2.1 Success Codes and Corresponding Receipt Text
The Response Code (field 4) always has a value of 00 to indicate success. The Short Codes (field 18)
defined in Table 1 below, in combination with IIN and Product code, define the text string to be used on the
receipt of a Sale transaction. In the event of a success response (field 4 = 00) and the Short Code, IIN or
Product not being recognised, the RT307 Horizon Receipt Text Code is used. The successful Sale
transaction Horizon Receipt Text strings are defined in Table 2.
Where a Refund transaction has been successful, e-pay returns a Response Code (field 4) value of 00 and
a Short Code (field 18) value of 000A. This maps to the RT307 Horizon Receipt Text Code.
Where Response Codes of 17 and 91 are received, these responses are classed as successes’. The RT307
Horizon Receipt Text Code mapping is used in these instances.
The text within the Recommended Receipt Text field is advisory. It is acceptable for Fujitsu Services to
ignore it and use its own messages for screen display / receipt print etc.
4.2.2.1.1. ETopUp Sale Receipt Text Lookup Details
Network [TXN Type _‘{lIN Prod [Field 18 Horizon
Code [Short Code Receipt Text
ICode
Vodafone (UK) IETU 894410 19 (000A IRT300
Vanilla ETU 1
IVodafone (UK) \VanillaETU I894410 1 1000B IRT301
(First Time Use)
Orange \Vanilla ETU_ I894412 19 000A IRT302
Oz ETU 1894411 0 000A. IRT303
Vanilla ETU 4
Oo IETU 1894411 0 (000C IRT304
(First Time Use — \Vanilla ETU 1
promotional period
lonly)
T-Mobile ETU 894430 3 000A IRT305
Vanilla ETU 4
Virgin Mobile \Vanilla ETU__I894423 41 000A. IRT306
Vodafone lE-Voucher [633654100101 I(Any) [000A IRT308
Tesco ETU 892248 (Any) [000A IRT309
]Oo lE-Voucher__I6336541005__I(Any) [000A IRT344
Virgin lE-Voucher__ [6336541004 __I(Any) [000A IRT345
T-Mobile lE-Voucher [6336541003 I(Any) [000A IRT346
Tesco lE-Voucher_ [6336541007 (Any) [000A IRT347
Post Office lE-Voucher__ [633654100900 I(Any) _IO00A. IRT350
Mobile World lE-Voucher__I633654104000 I(Any) _IOO0A IRT352
Vodafone Text lE-Voucher__ [633654100101 I(Any) [000A IRT353
Vodafone Voice E-Voucher [633654100102 I(Any) _IOO0A IRT354
Talk Talk E-Voucher__ [633654104001 I(Any) _IO00A. IRT356
Fresh Mobile lE-Voucher__I633654104002 I(Any) _IO00A IRT357.
Orange ETU 1633654104400 I(Any) [000A IRT358
Post Office ETU 163373510 (Any) [000A IRT359
IM&S Mobile lE-Voucher__I633654104003 I(Any) _IOO0A IRT361
Post Office JETU 163373520 (Any) _IO00A IRT362
? These responses imply that the previous Refund attempt was successful
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FUJ00003499
FUJ00003499
3G. lE-Voucher__I633654100208 I(Any) _IO00A. IRT363
ASDA lE-Voucher [633654108200 I(Any) [000A IRT364
ASDA ETU 894424 (Any) [000A IRT365
ASDA. ETU 894424 (Any) _I000B. IRT366
Nomi-Call lE-Voucher__I894424 (Any) {000A IRT367
IBT Mobile lE-Voucher [633654100909 I(Any) [000A IRT368
IDT Mobile lE-Voucher [633654108500 I(Any) _IO00A. IRT369
Lebara Mobile lE-Voucher__ [633654108501 I(Any) [000A IRT370
Blyk Mobile E-Voucher [633654108506 [(Any) [000A RT371
Talkmobile lE-Voucher [633654108504 I(Any) [000A IRT372
Talkmobile ETU 633788 (Any) {000A IRT373
Talkmobile ETU 633788 (Any) _I000B IRT374
LycaMobile E-Voucher 633654108517 [(Any) [000A RT379
\Vectone Mobile lE-Voucher [633654108508 I(Any) [000A IRT380
Uk01 Mobile lE-Voucher__ 633654108510 I(Any) [000A IRT381
Table 1 — EtopUp Sale Receipt Text Lookup Details
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4.2.2.1.2 Success Receipt Text Definitions
Horizon Description Receipt Text - English Horizon Receipt Text - Welsh
Receipt Text (character positions 1-42) (character positions 1-42)
Code a 2 4 1 2 3 4
12345678901234567890123456789012345678901 I 123456789012345678901234567890123456789012
2
RT300 Vodafone E-Top o.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Thank you. Your topup will be applied in I Diolch. Bydd eich ychwanegiad ar gael mewn
10 minutes. 10 munud.
RT301 Vodafone E-Top ok TRANSACTION SUCCESSFUL CYNNIG LLWYRQIANNUS
(First time use). Dial it5 to link card with mobile phone I Deialwch i gysylltu’r cerdyn 4’r ff6n
for use of credit. symudol i ddefnyddio credyd.
RT302 Orange E Top-Up o.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Thank you. Your topup has been applied to I Diolch. Cafodd eich ychwanegiad ei roi yn
your prepay account. eich cyfrif rhagdalu.
RT303 02 E-Top o.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Thank you for topping up with 02. Diolch am gael _ychwanegiad gyda 02.
RT304 2 E-Top o.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
(first time, promotional period only) I You have received FREE calltime for using I Rydych wedi derbyn amser ffonio AM DDIM am
your 02 card. Visit 02.co.uk today. ddefnyddio eich cerdyn 02. Ymwelwch 4
02.co.uk heddiw.
RT305 T-Mobile E-Top o.k. TRANSACTION SUCCESSFUL TRAFODAID LLWYDDIANNUS
Thankyou for your topup. Diolwch am eich adlenwad.
Please keep this receipt. Cadwch y dderbynneb, os gwelwch yn dda.
More info: www.t-mobile.co.uk Rhagor 0 wybodaeth: www.t-mobile.co.uk
RT306 Virgin Mobile E-Top 0.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Thanks! You're all topped up with Virgin I Diolch! Mae gennych chi ychwanegiad da gyda
Mobile. Virgin Mobile.
RT307 Unrecognised short code (or Refund I TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
response 000A)
RT308 Vodafone E-Top 0.k TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS.
Don’t delay! Dial fins ito activate this Peidiwch ag oedi! Deialwch fai
PIN and receive the credit. weithredu'r PIN yma a derbyn y credyd
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RT309 Tesco E-Top o.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Thank you for topping up with Tesco Diolch am lenwi gyda Tesco Mobile, caiff
Mobile, your Clubcard points will be eich pwyntiau Clubcard eu hychwanegu at
added to your next statement. eich cyfriflen nesaf.
RT344 O2E-Voucher o.k. TRANSACTION S! ESSFUL TRAFODIAD LLWYDDIANNUS
To use: Dial {mm} FREE Ar gyfer defnyddio: Deialwch fe
More info at: .02.co.uk/topup Rhagor o wybodaeth yn:
02(UK) Limited. 02 (UK) Cyfyngedig.
RT345 Virgin E-Voucher 0.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
To top up your phone I adlenwi eich ffon
calli free from your phone and ffoniwch I
follow the instructions ffon a dilyn y cyfarwyddiadau
RT346 T-Mobile E-Voucher 0.k. TRAFODAID LLWYDDIANNUS
lfrom your handset to top-up Deialwch f=} o'ch set llaw er mwyn
your phone. adlenwi eich ffon.
More info: www.t-mobile.co.uk Rhagor o wybodaeth: www.t-mobile.co.uk
RT347 Tesco T-Mobile E-Voucher 0.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Dial jm} FREE to activate this voucher Deialwch } I weithredu'r fowtsier
More info at: www.tesco.com Mwy o wybodaeth yn: www.tesco.com
Tesco Mobile Limited Tesco Mobile Cyfyngedig
RT352 Mobile World E-Voucher 0.k TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
account dial I adlenwi eich cyfrif ffoniwch
‘PHIS Voucher expires after 90 days ‘Daw'r fowtsier hwn I ben ar 61 90 diwrnod
RT353 Vodafone Text 0.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Deialwch
I _weithredu'ch pecyn
RT354 Vodafone Voice 0.k. SACTION SUCCESSFUL
Dial fame} to Deialwchfisraevar}
activate your pack I weithredu'ch pecyn
RT356 Talk Talk E-Voucher o.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
To top-up your account dial I_adlewni eich cyfrif deialwch
C RELEV) i i iMae'r fowtsier
This voucher expires after 90 days hwn_yn dod I ben ol 90 diwrnod
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Thanks for using ASDA mobile.
Your top-up will be applied in 10
minutes.
RT357 Fresh Mobile E-Voucher 0.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
To top-up your account dial I adlewni eich cyfrif deialwch
YMae'r fowtsier
This voucher expires after 90 days hwn_yn dod I ben ar ol 90 diwrnod
RT358 Orange E-Voucher o.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Call 450 free.
Enter VOUCHER NUMBER.
Terms: www.orange.co.uk/voucher
RT359 Post Office ETU 0.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Thank you for your top-up. Diolch am eich adlenwad
Phonecard Issuer Nomi-Call Ltd Dyroddwr Cerdyn Ffon Nomi-Call Ltd
Telecom services from Global-Nomi Madeira I Gwasanaethau Telecom Global-Nomi Madeira
RT361 M&S E-Voucher o.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
account dial Adlenwi cyfrif deialwch
0870 087 0200.
xpires after 90 days Daw'r fowtsier I ben ymhen 90 diwrnod
RT362 Post Office ETU 0.k: TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Thank you for your top-up. Diolch am eich adlenwad
Phonecard Issuer Nomi-Call Ltd Dyroddwr Cerdyn Ffon Nomi-Call Ltd
Telecom services from Global-Nomi Madeira I Gwasanaethau Telecom Global-Nomi Madeira
RT363 3G E-Voucher OK TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
: Adlenwi o fewn 90 niwrnod. Galwch I
TopUp within 90 days. Call Adlenwi. Telerau'n berthnasol three.co.uk
Terms apply, three.co.uk Cwestiynau? Galwcli
Queries? Call
RT364 ASDA E-Voucher OK TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
hanks for using ASDA mobile. TRANSACTION SUCCESSFUL
Call free on to activate the Thanks for using ASDA mobile.
voucher. Call free on to activate the voucher.
RT365 ASDA E-Top o.k. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
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RT366 ASDA E-Top o.k. TRANSACTION SUCCESSFUL
Please call free on & to link the card
CYNNIG LLWYDDIANNUS
RT367 Nomi-Call E-Voucher OK TION SUCCESSFUL CYNNIG LLWYDDIANNUS
cso} from your mobile
Issued by Nomi-Call Ltd
Redeemed by Global-Nomi_Lda
RT368 BT E-Voucher OK TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Top up dial
free from your mobile.
Visit BT.COM/YOUR ACCOUNT
RT369 IDT E-Voucher OK TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
To Top-up your SIM call Ir I roi arian ar SIM ffoniwch feu),
Press 2, Enter PIN, Press # Pwyswch 2, Nodwch PIN, Pwyswch #
For Help Call Am Gymorth Ffoniwch
RT370 Lebara E-Voucher OK CYNNIG LLWYDDIANNUS
“i Ffoniwch {mu} i Actifadu'r daleb
voucher and use your credit. gredyd hon a defnyddio eich credyd.
RT371 Blyk E-Voucher OK TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Dial/cmmi from your Blyk phone and follow o’ch ff6n Blyk i ddilyn
the véiée instructions to top-up. Voucher I y manylion i’ roi arian ar eich ff6n.
valid for 6 months from date of purchase. I Taleb yn ddilys am 6 mis o’i phrynu.
RT372 Talkmobile E-Voucher OK TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Dial “I to top-up Deialwch Ji adlenwi’ch
your ‘Aécount with cyfrif a’r Tocyn hwn
this Voucher
RT373 Talkmobile ETU OK. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
Thank you. This credit will be Diolch. Bydd y credyd hwn
applied in 10 mins. yn weithredol ymhen 10 munud.
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RT374 Talkmobile ETU OK (ON SUCCESSFUL CYNNIG LU TANNUS
to link your card to Deialwch i gysyliltu’ ch
your mobile phone and your cerdyn a’ch ff6n symudol
account will be topped up. a chaiff eich cyfrif ei adlenwi.
RT379 LycaMobile e-voucher OK. TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
To Top yy Enter *131* PIN # Press Dial I Adlenwi: Teirnio *131* PIN # Pwvgo Dial
i mi Customer services (muna Neu ddeialu jm Gwas. Cwsmer. neu +
f Ti T&A @ www.lycamobile.co.uk
RT380 Vectone Mobile £5 eVoucher OK CYNNIG LLWYDDIANNUS
Pwyswch PIN# Send
Neu ffoniwch I }
www. vectonemobile.com
RT381 UkO1 Mobile e-voucher OK TRANSACTION SUCCESSFUL CYNNIG LLWYDDIANNUS
T&Cs www.uk01l.mobi.
RT382 2 eTop Up OK. TRANSACTION SUCCESSFUL TRAFODAID LLWYDDIANNUS
This card will expire if not activated Daw'r cerdyn hwn i ben oni chaiff ei
within 12 months. ddefnyddio o fewn 12 mis.
To activate call Er mwyn ei ddefnyddio deialwch
Table 2 - Success ETopUp Receipt Text Definitions
Note: when issued from a Welsh office, the receipts will have Welsh and English text; when from an English office they will have only the English text.
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4.2.2.2 Error Codes
The transaction response code (field 4) will always have a non-zero value when an authorisation
request has been unsuccessful. The short codes, defined below in combination with IIN and Product
code, define the text string to be used on the receipt. In the event of an error response (field 4 <>0)
but the short code not being recognised, the RT310 Horizon Receipt Text Code will be used. The
unsuccessful transaction Horizon Receipt Text strings are defined in Table 5.
4.2.2.2.1 e-pay Error Response Code Values
le-pay Field4 [Field 18 [Description [Horizon Receipt
internal _I Response IShort Code Text Code
Error Code _ICode
P1000 80 100 Invalid Terminal RT310
P1001 81 101 Terminal Refused RT310
EP1002__I82 102 Credit Limit Exceeded RT310
EP1003 99 103 SQL Error RT310
EP1004 81 104 MAC Failed RT310
EP1005 81 105 Invalid Source Address RT310
EP1010_ I99 110 Transaction Failed RT310
EP1011 83 111 No Provider (Invalid IIN) RT310
EP1012 84 112 Feature Unavailable RT310
EP1013_ I99 113 Provider Not Loaded RT310
EP1014 85 114 Out of Stock (e-voucher only) RT311
EP1015 199 115 No Loyalty Provider RT310
EP1016 99 116 Loyalty Provider Not Loaded IRT310
RT310
EP1020__I99 120 Concentrator Connect Failed RT310
—P1021 199 121 Concentrator Communication RT310
Failed
EP1050__I99 150 Invalid Command RT310
EP1051 199 151 Invalid Date / Time RT310
EP1052 99 152 Invalid Transaction ID. RT310
EP1053 99 153 Invalid Product IRT310
EP1054_—I86 154 Invalid Value RT312
EP1055 99 155 Invalid PAN RT310
EP1056 87 156 Invalid PAN Luhn RT310
EP1057 99 157 Invalid Refund Transaction ID RT310
EP1058_I99 158 Invalid Merchant ID RT310
EP1059 99 159 Invalid Store ID RT310
EP1060 99 160 Invalid Distributor ID IRT310
EP1061 99 161 Invalid Supplier 1D RT310
EP1062_— I99 162 Invalid Expiry Date RT310
EP1100 88 200 Card Not Swiped RT313
EP1101 89 201 Refund Disabled RT317
EP1102__I90 202 Unmatched Transaction RT318
EP1103 94 203 Refund Already Processed RT307
EP1104_I92 204 Refund Pending RT315
EP1105 193, 205 Void Already Processed Not Applicable —
lonly issued in
response to
Reversal requests
therefore not used
to derive receipt
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text,
EP1106 94 1206 Void Pending Not Applicable —
lonly issued in
response to
Reversal requests
therefore not used
ito derive receipt
text
EP1107__I95 207 [Amount Mismatch RT316
EP1108__ [96 208 Inactive Product RT310
EP1109 [96 209 Inactive Product Group RT310
EP1110__ [99 240 ‘Supplier Account Not Trading __IRT310
P1111 99 211 Distributor Account Not Trading _IRT310
RT310
EP1500__ [99 [999 Invalid Loyalty PAN RT310
EP1501 99 [999 Invalid Loyalty PAN Luhn RT310
Table 3 - e-pay Error Response Code Values
4.2.2.2.2 Third Party Error Response Code Values
fe-pay Field4 [Field 18 [Description Horizon Receipt
internal _—_IResponse IShort Code Text Code
Error Code_ICode
EP2000 {01 [300 Remote Setup Failed IRT320
P2001 101 301 Remote Setup Timeout IRT320.
—P2002 [01 [302 No Remote Connection RT320
EP2003__ [01 303 Remote Connect Failed IRT320
—P2004 [01 304 Remote Connect Timeout IRT320
EP2005__I01 305 Remote Auth Failed IRT320
EP2006__[01 306 Remote Auth Timeout RT320
—EP2007__I01 307, Remote Command Failed IRT320
EP2008__I01 308 Remote Command Timeout IRT320
EP2009_ [01 309 Remote Response Invalid RT320
EP2010_ [01 310 Remote Response Timeout RT320
EP2050__I01 350 Service Unavailable IRT320
EP2051__[01 [354 Service Down RT320
EP3000__[39 400 Invalid Command RT310
EP3001__ [39 401 Invalid Date / Time RT310
EP3002__ [39 402 Invalid Transaction ID RT310
EP3003__[39 403 Invalid Product RT310
EP3004_—/40 404 Invalid Value IRT310
EP3005__/39 405 Invalid PAN IRT310.
EP3006__[39 [406 Invalid PAN Luhn RT310
EP3007__[39 407 Invalid Refund Transaction ID RT310
EP3008 [39 408 Invalid Merchant ID IRT310
EP3009 [41 I409 Invalid Store ID IRT310
EP3010__ [39 410 Invalid Distributor 1D RT310
EP3011 39 411 Invalid Supplier ID IRT310
EP3012_ /42 412 Invalid Expiry Date IRT310
EP3013 [39 413 Invalid Currency IRT310
EP3050___ [02 450 Invalid Mobile Number IRT321
EP3051 103 451 [Mobile Number Not Prepay IRT322
EP3052__I04 }452 [Mobile Is Not Active IRT323
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EP3053 05 453 Mobile Is Barred IRT324
EP3054_—I06 454 Mobile Is Stolen IRT325
EP3055__I07. 455, Card Invalid IRT326
EP3056 08 456 Card Expired IRT327,
EP3057 109 457 Card Not Registered IRT328.
EP3058 10 458 Card Stolen IRT329
EP3059 11 459 Card Is Barred IRT330
EP3060 12 460 ICard and Mobile Mismatch RT331
EP3100_ [39 500 Duplicate Transaction ID IRT310
EP3101 13 501 Account Limit Reached IRT332
EP3102 14 502 No Corresponding Transaction IRT333.
EP3103 15 503 Product Already Activated IRT334_
EP3104__ [16 504 Transaction Already Void Not Applicable —
only issued in
response to
Reversal requests
therefore not used
to derive receipt
text
EP3105 17 505 Transaction Already Refunded IRT307
EP3106 18 506 IVoid Period Exceeded INot Applicable —
only issued in
response to
Reversal requests
therefore not used
to derive receipt
text
EP3107 19 507 Refund Period Exceeded IRT335,
EP3108 120 508 Insufficient Funds IRT336,
EP3109 21 [509 Transaction Rejected IRT310.
EP3110 [22 510 Transaction Declined IRT310
EP3111 23 514 ‘Transaction In Process IRT337_
EP3112 24 512 Product Already Used IRT339.
EP5000 = I60 700 IOrange Account Corrupt - (Call customer IRT338
service on 450 )
Table 4 — e-pay Third Party Error Response Code Values
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4.2.2.2.3, Horizon Error Receipt Text Definitions
Horizon Receipt I Description Horizon Receipt Text - English Horizon Receipt Text - Welsh
Text Code p (oraractee ipeettions By) (character mpestions 1-42)
1 <
ae tyseseepiestce esorssee sone tee oct
2 2
RT310 General failure TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
RT311 Out of stock TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Requested item is out of stock. Dydy’r eitem ddim ar gael ar hyn o bryd.
Sorry for any inconvenience caused. Mae’n ddrwg gennym am hyn.
RT312 Invalid Value TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Specified value not accepted. Ni chafodd y swm ei dderbyn.
Sorry for any inconvenience caused. Mae’n ddrwg gennym am hyn. Rhowch gynnig
Please try again. arall arni.
RT313 Card not swiped TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
The card must be swiped. Ni chafodd y swm ei dderbyn.
Sorry for any inconvenience caused. Mae’n ddrwg gennym am hyn. Rhowch gynnig
Please try again. arall arni.
RT314 Not Used
RT315 Refund Pending TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Your refund request is already being Mae’ch cais am ad-daliad yn cael ei
actioned. weithredu eisoes.
RT316 Amount mismatch TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Sorry for any inconvenience caused. Mae’n ddrwg gennym am hyn. Rhowch gynnig
Please try again. arall arni.
RT317 Refund Disabled TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Sorry, refunds are not permitted on this Dydy’r cyfrif hwn ddim yn caniatdu ad-
account. daliadau.
RT318 Unmatched transaction TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
There is no transaction to refund. Nid oes unrhyw ad-daliad yn ddyledus.
RT319 Not Used
RT320 Service unavailable TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Sorry for any inconvenience caused. Mae’n ddrwg gennym am hyn. Rhowch gynnig
Please try again. arall arni.
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Horizon Receipt Description Horizon Receipt Text - English Horizon Receipt Text - Welsh
Text Code (character positions 1-42) (character positions 1-42)
1 2 3 4 1 2 3 4
12345678901234567890123456789012345678901 I 12345678901234567890123456789012345678901
2 2
RT321 Invalid mobile number TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Mobile number is invalid. Mae rhif y ff6n symudol yn annilys.
RT322 Mobile not prepay TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
The mobile number linked to the card is Nid yw rhif y f£6n symudol sy’n perthyn
not_prepay. i'r cerdyn hwn yn rhif rhagdalu.
RT323 Mobile not active TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
The mobile number linked to the card not I Nid yw rhif y ff£6n symudol sy’n perthyn
active. i'r cerdyn hwn yn weithredol.
RT324 Mobile is barred TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
RT325 Mobile is stolen TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
RT326 Card invalid TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
The card is invalid. Mae’r cerdyn yn annilys.
RT327 Card expired TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
The card has expired. Mae’r cerdyn wedi darfod.
RT328 Card not registered TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
The card is not registered with the Ni chafodd y cerdyn hwn ei gofrestru
mobile network. gyda’r rhwydwaith ffonau_symudol.
RT329 Card stolen TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
RT330 Card is barred TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
RT331 Card/mobile mismatch TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
RT332 Account limit reached TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
The limit for this mobile account has Mae terfyn y cyfrif ff6n symudol hwn
been reached. wedi’i gyrraedd.
RT333 No matching transaction TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
There is nothing to refund. Nid oes unrhyw ad-daliad yn ddyledus.
RT334 Product already activated TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Product cannot be sold twice. Ni ellir gwerthu cynnyrch ddwywaith.
RT335 Refund period exceeded TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Time limit for refund has expired. Mae’n rhy hwyr ar gyfer ad-daliad.
RT336 Not enough funds TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Not enough funds for refund. Nid oes digon o arian ar gyfer ad-daliad.
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Horizon Receipt I Description Horizon Receipt Text - English Horizon Receipt Text - Welsh
Text Code (character positions 1-42) (character positions 1-42)
x 2 3 4 1 2 3 4
12345678901234567890123456789012345678901 I 12345678901234567890123456789012345678901
2 2
RT337 Transaction in process TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Please try again. Rhowch gynnig arall arni.
RT338 Contact Orange etc TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Please contact Orange Customer services Cysylltwch a Gwasanaethau Cwsmer Orange
on_450. ar 450.
RT339 Product already used TRANSACTION UNSUCCESSFUL CYNNIG AFLWYDDIANNUS
Cannot refund product which has been
used.
Ni ellir rhoi ad-dadliad am gynnyrch a
ddefnyddiwyd.
Table 5 - e-pay Horizon Error Receipt Text Definitions
Note: when issued from a Welsh office, the receipts will have Welsh and English text; when from an English office they will have only the English text.
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4.3 Shared UCB (GLB)
This section describes the outcome messages and receipt texts for Shared UCB (GLB — global) receipts
and slips:
e 4.3.2 GLB UCB: Customer Session Receipt
© 4.3.3 GLB UCB: Debit/Credit Card Payment/Refund Signature Slip — Office Copy
© 4.3.4 GLB UCB: Debit/Credit Card Payment/Refund Declined Receipt - Customer Copy
4.3.1 Debit/Credit Card Receipts Printed
The circumstances in which the debit and/or credit card receipts are printed are as follows:
Result Verification Card details on Customer I Signature Slip I Declined Receipt
Session Receipt? Office Copy? I Customer Copy?
(section 4.3.2) (section 4.3.3) (section 4.3.4)
Approved Chip & PIN Yes No No
Approved Magnetic swipe Yes Yes No
& signature
Approved Chip and Yes Yes No
Signature
Approved Chip and PIN Yes Yes No
and Signature
Approved No CVM Yes No No
Abandon before All No No No
IR}
PIN pad decline Chip & PIN No No Yes
PIN pad decline No CVM No No Yes
Decline network All No No Yes
fail
Card check fail Magnetic swipe No Yes Yes
& signature
Signature fail Magnetic swipe No Yes Yes
& signature
Signature fail Chip & signature No Yes Yes
Failed referrals and MA declines can occur at any of the fail/decline stages listed above.
Key:
MA = Merchant Acquirer.
[R] = Request. A message sent on-line from counter to client initiating a Network Banking dialogue.
3 This means that the transaction is abandoned before going on line to the financial institution: transactions can
be cancelled by the clerk, or by the customer pushing Cancel on the PIN pad or by removing the card.
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4.3.2. GLB UCB: Customer Session Receipt and Duplicate
4.3.2.1 Description
This is the customer record of the session. It is documented in HNG-X Receipts, Slips and Labels
(DES/GEN/SPE/0009)
4.3.2.2 Frequency
Ad hoc unless forced by product (e.g. a successful debit or credit card transaction).
4.3.2.3 Notes
A receipt is only available for the last completed session. (Only the receipt from the last session, whether
it is a customer or back office session, can be reprinted.)
The Post Office Ltd products that are printed below the TOTAL DUE TO POST OFFICE line are defined
as Method of Payment products and are controlled by Reference Data. For example, debit or credit card
payments/refunds appear below this line and not as part of the transaction listing.
4.3.2.4 Sequence
Receipts and Payments in chronological order.
MoP.
4.3.2.5 Layout and Example Content
English text
1 2 3 4
123456789012345678901234567890123456789012
o1
02 Post Office Ltd.
03 Your Receipt
04 I Feltham Post Office
05 I1, The Walkway
06 I Kings Parade
07 IMiddle of Town
08 I Feltham
09 I Middlesex
10 I TW1 3DD
i
12 VAT REG No. 243 1700 02
13 11/02/2008 13:54
14 SESSION : 1-6774
15
16
17
18
19+ I 1mth clr pt pay
20 = I13 @ 9.66 125.58
21 I Postage stmp
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22 I2 @ 50.00 50.00
23 I US Dollar @1.7579 USD/GBP
24 I 879 500.03
25
26
27 I TOTAL DUE TO POST OFFICE 675.61
28
29 I Visa Debit FROM CUSTOMER 500.03
30 I Visa Debit FROM CUSTOMER 175.58
31 ‘I BALANCE 0.00
32
33 Payment Bureau
34 I VISA DEBIT
35 I Card Number: **** **** **** 0009 Issue:nnn
36 =I Icc
37 I Auth Code: EFT No: 010007
38 IMerchant ID: rrrrrrrrrrrrrrrv
39 I Terminal ID: tttttttt
40 I Application ID: aaaaaaaaaaaaaaaa
41 I From: 07/99 Expiry: 12/08 PAN Seq No: 01
42 I Transaction ID: 44-901777-1-30468-6
43 I Date/Time of Payment: 30/11/2008 16:18
44
45 IAmount: £500.03
46
47 IYour account will be debited with the
48 I above amount. Cardholder PIN verified.
49 I Transaction confirmed.
50
51 Payment Retail
52 I VISA DEBIT
53 I Card Number: **** *#** **** 0009 Issue:nnn
54 I Icc
55 I Auth Code: cceccec EFT No: 010007
56 IMerchant ID: rrrrrrrrrrrrrrr
57 I Terminal ID: tttttttt
58 I Application ID: aaaaaaaaaaaaaaaa
59 I From: 07/99 Expiry: 12/08 PAN Seq No: 01
60 ITransaction ID: 44-901777-1-30468-7
61 I Date/Time of Payment: 30/11/2008 16:18
62
63 I Amount: £175.58
64
65 IYour account will be debited with the
66 I above amount. Cardholder PIN verified.
67 I Transaction confirmed.
68
69
70 Please retain for future reference
1
72
73 Thank You
14
T 2 3 4
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123456789012345678901234567890123456789012
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Welsh/English text
1 2 3 4
123456789012345678901234567890123456789012
o1 Swyddfa’r Post Cyf.
02 Post Office Ltd.
03 Eich Derbynneb
04 Your Receipt
05 I Feltham Post Office
06 I1, The Walkway
07 Kings Parade
08 Middle of Town
09 I Feltham
10 Middlesex
11 (I TW1 3DD
12
13 Rhif COF.TAW/VAT REG No. 243 1700 02
14 11/02/2008 13:54
15 SESIWN/SESSION : 1-6774
16
17
18
19
20+ I 1mth clr pt pay
2 [13 @ 9.66 125.58
22. I Postage stmp
23 I 2 @ 50.00 50.00
24 I US Dollar @1.7579 USD/GBP
25 879 500.03
26
27
28 I CY¥F DYLEDUS I SWYDDFA’R POST
29 I TOTAL DUE TO POST OFFICE 675.61
30
31 I Visa Credit GAN Y CWSMER
32 I Visa Credit FROM CUSTOMER 500.03
33. I Visa Debit GAN Y CWSMER
34 I Visa Debit FROM CUSTOMER 175.58
35 I BALANS/BALANCE 0.00
36
37 Taliad/Payment Bureau
38 Visa
39 I Rhif Cerdyn: Cyhoeddiad:
40 ICard Number: **** *#** **** pppp Issue:nnn
41 I wwwww/kkkkk
42 I Cod Awdurdodi: Rhif EFT:
43 I Auth Code: nnnnnn EFT No: wwww
44 I ID y Masnachwr:
45 IMerchant ID: rrrrrrrrrrrrrvrv
46 I ID y Derfynell:
47 ITerminal ID: tttttttt
48 I ID Cais:
49 I Application ID: aaaaaaaaaaaaaaaa
50 I: Diweddu: Rhif Cyf PAN
51 From: MM/YY Expiry: MM/YY PAN Seq No: mm
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52 ID y Gweithrediad:
53. I Transaction ID: nnnnnnnnnnnnnnnnnnnnnnnnnn
54 I Dyddiad/Amser y Taliad:
55 Date/Time of Payment: 11/02/2008 13:53
56
57 I Swm/Amount: £500.03
58
59 IDebydir eich cyfrif gyda’r swm uchod.
60 IGwixiwyd PIN deiliad y cerdyn. Cadarnhawyd
61 Iy gweithrediad.
62 Your account will be debited with the
63 above amount. Cardholder PIN verified.
64 Transaction confirmed.
65
66 Taliad/Payment Retail
67 Visa
68 I Rhif Cerdyn: Cyhoeddiad:
69 I Card Number: **** **** #%** pppp Issue:nnn
70 wwwww/kkkkk
wal Cod Awdurdodi: Rhif EFT:
72. I Auth Code: nnnnnn EFT No: wwww
73 I ID y Masnachwr:
74 IMerchant ID: rerrrrrrererecv
75 I ID y Derfynell:
716 Terminal ID: tttttttt
77 (I ID Cais:
78 I Application ID: aaaaaaaaaaaaaaaa
1” oO: Diweddu: Rhif Cyf PAN:
80 I From: MM/YY Expiry: MM/YY PAN Seq No: mm
81 I ID y Gweithrediad:
82 I Transaction ID: nnnnnnnnnnnnnnnnnnnnnnnnnn
83 I Dyddiad/Amser y Taliad:
84 Date/Time of Payment: 11/02/2008 13:53
85
86 Swm/Amount: £175.58
87
88 IDebydir eich cyfrif gyda’r swm uchod.
89 IGwiriwyd PIN deiliad y cerdyn. Cadarnhawyd
90 Y gweithrediad.
1 Your account will be debited with the
92 above amount. Cardholder PIN verified.
93 Transaction confirmed.
94
95 VV VV VV VV
96 VV VV VV VV
97 VV VV VV VV
98 VV VV VV VV
99
100 I f££££f£f£ffffLLLLLLLLLLLLLLLLLLfLfLfLLfLLLLfL
101 I f£fffffffLLLLLLLLLLLLLLLLLLLLfLLfLLLLLLL
102
103 Cadwch i gyfeirio ati, os gwelwch yn dda
104 Please retain for future reference
105
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106
107 Diolch Yn Fawr
108 Thank You
109
1 2 3 4
123456789012345678901234567890123456789012
The data shown in the examples is illustrative only —
the exact text can change, and so differ from that in the examples.
4.3.2.6 Definition (English & Welsh/English)
Field Name English Welsh/English Length I Contents
Line I Char Line I Char
No. Posns_I No. Posns
Welsh Header 01 - - Blank.
01 13-31 19 ‘Swyddfa’r Post Cyf.’.
English Header _I 02 14-29 02 14-29 16 ‘Post Office Ltd.’
Welsh Text - - - Suppressed.
03 15-28 14 ‘Eich Derbynneb’.
English Text 03 16-27 04 16-27 12 ‘Your Receipt’.
Office Name 04 01-30 05 01-30 30 Branch name, up to 30
characters.
Address 05- 01-40 06- 01-40 40 Branch address: a variable
1,2,3,4,5 09 10 number of lines up to a
maximum of five.
Postcode 10 01-08 11 01-08 8 Branch postcode: pppp ppp
Date 13 13-29 14 13-29 17 Date and time:
dd/mm/yyyy_hh:mm
Session ID 14 21-29 15 27-35 09 Session ID.
Message 17 01-42 42 Blank or ‘REVERSAL or
‘DISCONNECTED SESSION’ or
"RECOVERY SUCCESSFUL’ or
‘RECOVERY FAILED' (centred).
18 01-42 42 Blank or ‘DIR YMU/
REVERSAL or
‘DISCONNECTED SESSION’ or
"RECOVERY SUCCESSFUL’ or
"RECOVERY FAILED' (centred).
Recovery Code: I 18 01-42 19 01-42 22 For ‘DISCONNECTED
SESSION’ only.
Recovery Code: nnnnnnn
(centred). Otherwise blank.
Non-MoP Repeated as necessary. All
Product: transactions in chronological
order or entry (whether Bureau or
non-Bureau)
Non-BdeC. Only present if applicable.
product:
Product 19 01-16 20 01-16 16 Product Receipt Name
Additional data I 19 21-42 20 21-42 22 E.g. Girobank account number
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Occupies additional lines as
necessary.
Qty 20 01-05 21 01-05 5
Unit Price 20 10-18 21 10-18 9
Value 20 29-40 21 29-40 12
BdeC product: Only present if applicable.
Product 23 01-16 26 01-16 16
Rate 23 19-30 26 19-30 12
Currency code I 23 32-34 26 32-34 3 At most, 4 decimal places.
Currency code I 23 36-38 26 36-38 3 Changed currency.
Qty 24 01-15 27 01-15 15 Local currency.
Value 24 29-40 27 29-40 12 Negative for a buy transaction.
Commission 25 29-40 28 29-40 12 Negative for a buy transaction.
If zero, whole line is omitted.
Non-MoP Detail:
Non-MoP
Session Effect - - 28 01-26 26 ‘CYF DYLEDUS I SWYDDFA'R
(Welsh) POST’ or ‘CYF DYLEDUS I’R
CWSMER’.
Non-MoP
Session Effect 27 01-26 28 01-26 26 ‘TOTAL DUE TO POST OFFICE’
(English) or ‘TOTAL DUE TO
Non-MoP Value CUSTOMER’.
27 29-40 29 29-40 12
MoP Detail: Repeated as necessary.
MoP Name - - 31 01-16 16 E.g. ‘Siec’
(Welsh)
MoP Name 29 01-16 32 01-16 16 E.g. ‘Cheque’.
(English)
MoP Session - : 31 18-30 13 “GAN Y CWSMER' or I'R
Effect (Welsh) CWSMER’.
MoP Session 29 18-30 32 18-30 13 ‘FROM CUSTOMER ' or ‘TO.
Effect (English) CUSTOMER’.
MoP Value Amount:
29 32-40 32 32-40 9 ¢ For not more than 99999.99.
29+1 I 29-40 32+1 I 29-40 12 e For more than 99999.99
MoP Detail: Repeated as necessary.
MoP Name - - 33 01-16 16 E.g. ‘Siec’
(Welsh)
MoP Name 30 01-16 34 01-16 16 E.g. ‘Cheque’.
(English)
MoP Session - - 33 18-30 13 “GAN Y CWSMER’ or IR
Effect (Welsh) CWSMER’.
MoP Session 30 18-30 34 18-30 13 ‘FROM CUSTOMER ' or ‘TO.
Effect (English) CUSTOMER’.
MoP Value
30 32-40 34 32-40 9 Amount:
« For not more than 99999.99.
30+1 I 29-40 34+1 I 29-40 12 « For more than 99999.99
Debit/Credit 52- 67- Only present for a successful
Card Details 67 93 card payment/refund.
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HNG-X Banking, Debit Card and ETopUp Receipts and Texts
FUJ00003499
IJ00003499
(see next section)
Welsh Footer 72 - Blank.
107 14-27 14 ‘Diolch yn Fawr’.
English Footer 73 16-24 108 16-24 9 ‘Thank You’.
4.3.2.6.1 Debit/Credit Card Details (only present for a successful card
payment/refund)
Field Name English Welsh/English_I Length I Contents
Line I Char Line I Char
No. Posns_I No. Posns
Title 33 01-42 42 ‘Payment Bureau’, ‘Payment
Retail’, ‘Refund Bureau’ or
‘Refund Retail’
37 01-42 42 ‘Taliad/Payment Bureau’,
‘Taliad/Payment Retail’,
‘Ad-daliad/Refund Bureau’, or ‘Ad-
daliad/Refund Retail’
Issuer Scheme I 34 01-30 38 01-30 30 Obtained as follows:
name (jj...) e For PIN pad, from the
application label from the
chip
e For magnetic stripe read,
from reference data
Card Number 35, 14-32 40 14-32 19 Obscured PAN (only last four
digits shown (pppp), remaining
digits replaced by asterisks):
formatted with spaces if a 16-
digit PAN, unformatted if any
other length.
Issue Number 35 40-42 40 40-42 3 Obtained from card: not always
(ii) present
Entry indicator 36 01-03 - - 3 ‘ICC’=chip read
(kkk...) English 01-06 6 ‘swipes agnetic stripe read
01-05 5 ‘keyed’=manual entry
(www.../KKk...) 41 01-07 7 ‘ICC/ICC’=chip read
Welsh/English 01-16 16 ‘sweipiwyd/swiped’=magnetic
stripe read
01-16 16 ‘bysellwyd/keyed’=manual
entry
Auth Code 37 12-17 43 12-17 6 Authorisation code (ccc...) from
Financial Institution
EFT Number 37 32-35 I 43 32-35 4 Electronic Funds Transfer
Sequence Number (eeee)
assigned by counter and sent in
[R] message to MA.
Merchant ID 38 14-21 45 14-21 8 Merchant identifier (rr...)
Terminal ID 39 14-21 47 14-21 8 Terminal identifier (ttt...)
Application ID 40 17-32 49 17-32 16 Obtained as follows:
From Date 41 07-11 51 07-11 5 e For PIN pad, from the
Expiry Date 41 22-26 51 22-26 5 application label from the
PAN Sequence I 41 41-42 51 41-42 2 chip
Number (ss) e For magnetic stripe read,
from track 2 data
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FUJ00003499
FUJ00003499
HNG-X Banking, Debit Card and ETopUp Receipts and Texts
Transaction ID 42
17-42
53 17-42 26
Unique system-generated
transaction identifier (nnn...).
Date/Time of - :
txntype
55
01-22 22
01-26 26
Welsh translation of the following
line's fieldname:
For a payment:
‘Dyddiad/Amser y Taliad’
For a refund:
‘Dyddiad/Amser yr Ad-daliad’
43
14-20
23-39
14-19
22-38
55
14-20
23-39
14-19
22-38
For a payment:
txntype= ‘Payment’
Date and time of payment
For a refund:
txntype= ‘Refund’
Date and time of refund
Amount 45
09-17
57 13-21
7-digit amount in the format
£99999. 99 for the requested
transaction value.
47-
54
Outcome
message
01-42
59-
66
01-42
Transaction outcome message
(uuu... up to 8 lines), suppressed
if blank.
Note that this is the maximum
number of lines available for the
message, whether it consists of
English or Welsh/English text.
52-
67
Details for
second card
payment
67-
93
01-30 30
Details for another card payment,
if required. Items displayed as for
lines 29-54 (English) and lines 38-
64 (Welsh)
Free text footer
01-40
01-40 40
Free text (fff..., up to 2 lines) if
provided, or suppressed.
‘Retain’ Footer
Blank.
103 I 02-41
‘Cadwch i gyfeirio ati, os gwelch
yn dda’
70
05-38
104 I 05-38
‘Please retain for future
reference’
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4.3.2.7
Receipt Outcome Messages
The message printed in the ‘Outcome message’ field of the card details section of the customer session
receipt is dependent on a number of circumstances, as shown in the following table.
The Message references relate to entries in the table in Section 4.3.2.8 that define the text of each
message.
Authorisation Outcome Message
Status Ref.
Authorised OK Payment authorised by MA and signature matched by clerk RT200
~ verified by PIN pad RT201
verified by PIN pad RT206
and signature matched by clerk
no cardholder verification RT204
performed
Refund authorised by MA and... I signature matched by clerk RT202
verified by PIN pad RT203
verified by PIN pad RT207
and signature matched by clerk
no cardholder verification RT205
performed
Key:
MA = Merchant Acquirer
4.3.2.8
Outcome Message Text
The text of the outcome message printed is as follows (word wrap as shown):
Mess. I Message Text — English Message Text - Welsh/English
Ref.
RT200 I Your account will be debited with the Debydir eich cyfrif gyda’r swm uchod.
above amount. Cardholder signature. Llofnod deiliad y cerdyn. Cadarnhawyd y
ion confirmed. gweithrediad.
Your account will be debited with the
above amount. Cardholder signature.
Transaction confirmed.
RT201 int will be debited with the Debydir eich cyfrif gyda’r swm uchod.
above amount. Cardholder PIN verified. Gwiriwyd PIN deiliad y cerdyn. Cadarnhawyd
Transaction confirmed. y gweithrediad.
Your account will be debited with the
. Cardholder PIN verifiec
tion confirmed.
RT202 credydir eich cyfrif gyda
Llofnod deiliad y cerdyn.
gweithrediad.
Your account will be credited with the
ove amount. Cardholder signature.
nsaction confirmed.
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RT203. I Your account will be credited with the Credydir eich cyfrif gyda’r swm uchod.
above amount. Cardholder PIN verified. Gwiriwyd PIN deiliad y cerdyn. Cadarnhawyd
Transaction confirmed. y gweithrediad.
Your account will be credited with the
above amount. Cardholder PIN verified.
Transaction confirmed.
RT204° I Your account will be debited with the Debydir eich cyfrif gyda’r swm uchod.
above amount. Transaction confirmed. No Cadarnhawyd y gweithrediad. Dim gwiriad
cardholder verification. deiliad cerdyn.
Your account will be debited with the
above amount. Transaction confirmed. No
cardholder verification.
RT205 I Your account will be credited with the Credydir eich cyfrif gyda’r swm uchod.
above amount. Transaction confirmed. No Cadarnhawyd y gweithrediad. Dim gwiriad
cardholder verification. deiliad cerdyn
Your account will be credited with the
above amount. Transaction confirmed. No
cardholder verification.
RT206. I Your account will be debited with the Debydir eich cyfrif gyda’r swm uchod.
above amount. Cardholder PIN verified. Gwiriwyd PIN deiliad y cerdyn. Llofnoa
cardholder signature. Transaction deiliad y cerdyn. Cadarnhawyd y
confirmed. gweithrediad.
Your account will be debited with the
above amount. Cardholder PIN verified.
Cardholder signature. Transaction
confirmed.
RT207 I Your account will be credited with the Credydir eich cyfrif gyda’r swm uchod.
above amount. Cardholder PIN verified.
Cardholder signature. Transaction
confirmed.
Gwiriwyd PIN deiliad y cerdyn. Llofnod
deiliad y cerdyn. Cadarnhawyd y
gweithrediad.
Your account will be credited with the
above amount. Cardholder PIN verified.
Cardholder signature. Transaction
confirmed.
Table 6 —- Customer Session Receipt and Duplicate: Successful Outcome Message Text
* Receipt text for messages RT204 / RT205 for NO CVM changed to include “No cardholder
verification.”
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4.3.3. GLB UCB: Debit/Credit Card Payment/Refund Signature Slip -—
Office Copy
4.3.3.1 Description
This is to obtain the customer's signature for verification in a debit or credit card payment/refund request.
The signature slip is retained in the office.
4.3.3.1.1 PIN verification message
The text of the verification message printed is as follows (word wrap as shown):
Mess. I Message Text - English Message Text - Welsh/English
Ref.
RT150__ I Cardholder PIN verified. Gwiriwyd PIN deiliad y cerdyn.
Cardholder PIN verified.
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4.3.4 GLB UCB: Debit/Credit Card Payment/Refund Declined
Receipt - Customer Copy
4.3.4.1 Description
This is the customer receipt for a declined debit and credit card payment/refund transaction.
(For a successful debit or credit card payment/refund transaction, a customer session receipt is printed
(see section 4.3.2).)
4.3.4.2 Receipt Outcome Messages
The message printed in the Outcome message field of the customer ‘declined’ receipt is dependent on a
number of circumstances, as shown in the following table.
The Message Refs relate to entries in the Table 7 that define the text of each message.
Authorisation Status Outcome Message
Ref.
Authorised OK Declined by clerk — no customer signature RT101
Declined by clerk — signature fail RT115
Declined — authorised amount differs from requested I RT113
amount
Declined by PIN pad - card error or customer cancel I RT118
Card Check Failure by Declined RT116
clerk+
Declined — Impound Card I Clerk confirms that the card has been retained RT102
Clerk confirms that the card has not been retained RT103
Declined - Other MA declined RT104
Failed by Debit Card agent I System/network failure RT110/114
Failed by/at Counter System/network failure RT111
(timeouts)
Failed by/at Counter System/network failure RT112/117
(other)
Declined — Referral failed I MA declined RT105
Key:
° = Only applicable to chip cards processed in the PIN pad reader.
Only applicable to permissible magnetic stripe reader transactions
MA = Merchant Acquirer
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4,.3.4.2.1 Outcome Message Text
The text of the outcome message printed is as follows (word wrap as shown):
s been ¢
clined by the
Mess. Message Text — English Message Text — Welsh/English
Ref.
RT101, I *** CANCELLED *** *** DIDDYMWYD/CANCELLED ***
RT113,
RT115,
RT116
RT102 wee *** DIDDYMWYD/CAN aD *e*
The card has been retained. cafodd y cerdyn ei gadw.
You may wish to contact the card Efallai yr hoffech gysylltu a dyroddw:
y cerdyn.
The card has been retained.
You may wish to contact the card issuer.
RT103 *** CANCELLED *** *** DIDDYMWYD/CANCELLED ***
The been returned. cafodd y cerdyn ei ddychwelyd.
You me n to contact the card issuer. I Efallai yr hoffech gysylltu a dyroddw:
y cerdyn.
The card has been returned.
You may wish to contact the card issuer.
RT104 *** CANCELLED *** *** DIDDYMWYD/CANCELLED ***
You may wish to contact the card issuer. I Bfallai yr hoffech gysylltu A dyroddwr
y cerdyn.
You may wish to contact the card issuer.
RT105__ I *** CANCELLED *** *** DIDDYMWYD/CANCELLED ***
You may wish to contact the card issuer. I Efallai yr hoffech gysylltu 4 dyroddwr
y cerdyn.
You may wish to contact the card issuer.
RT110, *** CANCI tee *#* DIDDYMWYD/CANCELLED ***
RT111, I Unable to complete the transaction. Yn methu cwblhau’r gweithrediad.
RT112. Sorry for any inconvenience caused. Ymddiheurwn am unrhyw drafferth.
RTW4 Unable to complete the tra: ion.
Sorry for any inconvenience caused.
RT117
RT118 I *** CANCELLED *** *** DIDDYMWYD/CANCELLED ***
Gwrthodwyd y gweithrediad gan gerdyn y
cwsmer.
The transaction has been declined by the
customer's card.
Table 7 — Debit/Credit Card Payment/Refund Declined: Outcome Message Text
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