FUJ00062016
FUJ00062016
Peak Incident Management System
Call Reference PC0043811 Call Logger
Release Targeted At -- CSR-CI3_2R Top Ref
Call Type Live Incidents Priority
Contact EDSC Call Status
Target Date 04/05/2000 Effort (Man Days)
Summary ‘ ‘The pm is having problems rolling the office over.
Progress Narrative
_Customer Call_ -- EDSC
E-0004271707
B -- Business restricted
Closed -- Fixed at Future Release
0
foate:28-Apr-2000 15:02:00 User: Customer Call_
ALL PCO043811:Priority B:CallType L - Target 04/05/00 16:02:17
27/04/00 14:28 The pm is having problems rolling the office over. There are
figures missing from the cash account which is one person entire work.
27/04/00 14:30 uk079786
Advice: Got the pm to check all the stock unit and they are in
capos.
cot the pm to try and get a trial cash account.
Itt says balancing error reciepts and payments do not
match, investigate the error the error may be corrected using the
reversal function.
27/04/00 14:50 uk079786
information: Discrepency on the cash account for redeemed stamp
nat saving deposits, out by £111
lat savings withdrawels out by £450.95
L stamps out by £75
tv stamps out by £200
tn each case the figures are the same as this stock unit
as taken.
stock unit
liser id ce
27/04/00 14:53 uk079786
lAdvice: These figures are far too similar to the figures the women
jas taken in this stock unit.
6 uk066871
pm called chasing call
5 uk059697
voiced SMC to this call
@ uk061537
kepeat Call: Caller has rung back again. At 18:21 on wednesday night
they did a sales report and it included allt he transactions,
jowever, they could not roll the clerk over. Yesterday
morningn SU DD was rolled over and she is not in CAP 06. All her
work is missing from the CA> When she did a blaance snapshot
she was £9,000 over and all her stock is showing as minus.
It is all showing minus.
28/04/00 10:36 uk061537
lAdvice: I asked caller to do a reprint of the final balance for SU
lop to see what the figures looked like. Everything is minus
lof what she sold. I think that she rolled over with nothing
in her Stock, and everything went as an over. Advised caller
to voll over the SU into the next BP and declare stock
stamps and cash
28/04/00 10:44 uk061537
\dvice: The manager will call in as they rolled the SU over and the
caller cannot carry out the tasks as she does not have
nagerial access
28/04/00 11:37 uk080106
Repeat Call: asked pm to check figures on trial bal. pm says she cannot
find this. asked to print a bal snapshot. it shows all minus
lgainst everything she has sold. the SU DD is individual
land has been rolled over.
advised to create correctional SU 22%. already has 222, so
jcreated XXX. individual. had pm attach to XXX. has pm
ldeclare everything in XXX what should have been declared in DD on
ednesday using bal snpashot printed then.
28/04/00 11:45 uk080106
\dvice: advised to go into stock bal and declare stock, then stamps
then cash. advised to then roll over XxX. then to transfer
the stock from XXX to DD and then roll over office. pm ok to
\do this.
28/04/00 11:53 uk0B0106
IAdvice: will leave call open for further contact from pm.
28/04/00 13:18 uk061537
lkepeat Call: Caller has rung back in again. She has rolled SU XXX over
ith all the stock missing from the clerks SU. This is the
incorrect. Caller should never have been advised to do this.
Ite my update had been read from when she rang in before it
jould have been clear that the caller rolled over DD SU with
Ino stock in it. Everything was zero and then she started
serving in CAPO6 with no stockm tus creating the minus figures.
by creating a correctional SU in CAP 05 and putting the
-voiced Sandra Clegg
FUJ00062016
FUJ00062016
figures in Showing aS a minus from CAPOe It will now roll with
lcaP 06 figures. If anything, they should never have added
stock from this cap, they should have added stock from last
cap. This faulty advise has caused even more trouble and the PM
Ihas not rolled XXX over
28/04/00 13:24 uk061537
lAdvice: Advised caller to go into Admin, SU, view Su as she states
she is unable to roll over the CA. I do not want her to roll
lover her CA as becauase of XXX SU which has got CAP06
fiqures in. All SU are in CAP 6. Asked caller to go to office
balancing, office CAP, the office is in CAP 05.
[28/04/00 13:32 uk061537
\dvice: Escalted to STSA Amanda, Sandra and Elizabeth. Spoke to
john Simpkins at EDSC for his advice. he advissed to create
lanother SU, and put in the difference between the correction SU
land the actual Stock in DD (e.g. if DD had 100 first class
stamps in CAPO5 and sold 20, the balance snapshot would show
minus 20. The XXX SU would have shown 20 first class
stamps, so the other correctional SU would have to show 80)
28/04/00 13:56 uk061537
contacted: Attempted to contact the PM but the line is currently
lengaged.
28/04/00 14:00 uk061537
contacted: Attempted to contact the PM, the line is ringing off
28/04/00 14:06 uk061537
contacted: Phone line is still ringing off. I cannot get through
28/04/00 14:08 uk061537
contacted: I have tried three times in an attempt to contact the PO
put the line just rings out.
28/04/00 14:10 uk061537
information: Tried again
joumber and it is
28/04/00 15:17 uk061537
contacted: Attempted to contact the PO but the line is engaged!
28/04/00 15:24 uk061537
ntacted: Contacted PM (finally!) SPoke her through attaching herself
co DD SU and doing a balance snapshot. Asked her to get the
final balance from SU XXX. Compare the two and work out
hat is left.
28/04/00 15:34 uk061537
IAdvice: Caller advises she declared it already in SU XXX, so
ladvised her to do a trial CA and see if the figures were correct.
Spoke her through doing a trial CA.
28/04/00 15:44 uk061537
\dvice: The trial balance is not showing any of the receipts and
payments. It is showing the stock but none of the receipts
land payments.
28/04/00 15:53 uk061537
information: SU DD user name is Cd there is no set position. The
balance report was carried out and was rolled over yesterday.
caller is trying to do the final CA from position 6.
Please investigate why the SU DD receipts and payments are
not on the trial Ca.
lAdvised caller not to roll over CA - advise NBSC of this
28/04/00 15:57 uk059130
information: T have dowloaded the event logs for this counter which can
Ibe found in the web page.
Passing call to SSC for further investigation.
lf} Call details
lDiagnostician name:
customer opened date 27/04/2000 14:28:01
CALL PC0043811 opened
out. Checked with 192 of the PO
bate:28-Apr-2000 15:12:00 User: Customer Call_
27/04/00 14:28 The pm is having problems rolling the office over. There are
figures missing from the cash account which is one person entire work.
27/04/00 14:30 uk079786
\dvice: Got the pm to check all the stock unit and they are in
capos.
cot the pm to try and get a trial cash account.
Itt says balancing error reciepts and payments do not
ch, investigate the error the error may be corrected using the
leeversal function.
27/04/00 14:50 uk079786
information: Diserepency on the cash account for redeemed stamp
Inat saving deposits, out by £111
iat savings withdrawels out by £450.95
1, stamps out by £75
tv stamps out by £200
lin each case the figures are the same as this stock unit
as taken.
stock unit_DD.
User ia cg
27/04/00 14:53 uk079786
\dvice: These figures are far too similar to the fiqures the women
lhas taken in this stock unit.
27/04/00 16:16 uk066871
Repeat Call: pm called chasing call ...voiced Sandra Clegg
27/04/00 16:35 uk059697
Information: voiced SMC to this call
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@ GkO6ISST
Caller has rung back again. At 18:21 on wednesday night
they did a sales report and it included allt he transactions,
however, they could not roll the clerk over. Yesterday
norningn SU DD was rolled over and she is not in CAP 06. All her
jwork is missing from the CA> When she did a blaance snapshot
she was £9,000 over and all her stock is showing as minus.
tt is all showing minus.
28/04/00 10:36 uk061537
\dvice: I asked caller to do a reprint of the final balance for SU
lp to see what the figures looked like. Everything is minus
of what she sold. I think that she rolled over with nothing
lin her Stock, and everything went as an over. Advised caller
to roll over the SU into the next BP and declare stock
stamps and cash
28/04/00 10:44 uk061537
lAdvice: The manager will call in as they rolled the SU over and the
caller cannot carry out the tasks as she does not have
juanagerial access
28/04/00 11:37 uk080106
lkepeat Call: asked pm to check figures on trial bal. pm says she cannot
find this. asked to print a bal snapshot. it shows all minus
gainst everything she has sold. the SU DD is individual
land has been rolled over.
ladvised to create correctional SU 22%. already has 222, so
created XXX. individual. had pm attach to XXX. has pm
Jdeclare everything in XXX what should have been declared in DD on
ednesday using bal snpashot printed then.
28/04/00 11:45 uk080106
Indvice: advised to go into stock bal and declare stock, then stamps
then cash. advised to then roll over XXX. then to transfer
the stock from XXX to DD and then roll over office. pm ok to
Jao this.
28/04/00 11:53 uk080106
ladvice: will leave call open for further contact from pm.
28/04/00 13:18 uk061537
lkepeat Call: Caller has rung back in again. She has rolled SU XXX over
ith all the stock missing from the clerks SU. This is the
incorrect. Caller should never have been advised to do this.
If my update had been read from when she rang in before it
jould have been clear that the caller rolled over DD SU with
Ino stock in it. Everything was zero and then she started
serving in CAP06 with no stockm tus creating the minus figures.
By creating a correctional SU in CAP 05 and putting the
figures in showing as a minus from CAPO6 it will now roll with
IcAP 06 figures. If anything, they should never have added
stock from this cap, they should have added stock from last
cap. This faulty advise has caused even more trouble and the PM
has not rolled XXX over
28/04/00 13:24 uk061537
lAdvice: Advised caller to go into Admin, SU, view Su as she states
she is unable to roll over the CA. I do not want her to roll
lover her CA as becauase of XXX SU which has got CAPO6
fiqures in. All SU are in CAP 6. Asked caller to go to office
balancing, office CAP, the office is in CAP 05.
[28/04/00 13:32 uk061537
lAdvice: Escalted to STSA Amanda, Sandra and Elizabeth. Spoke to
\iohn Simpkins at EDSC for his advice. he advissed to create
lancther SU, and put in the difference between the correction SU
land the actual Stock in DD (é.g. if DD had 100 first class
stamps in CAP05 and sold 20, the balance snapshot would show
ininus 20. The XXX SU would have shown 20 first class
stamps, so the other correctional SU would have to show 80)
28/04/00 13:56 uk061537
ontacted: Attempted to contact the PM but the line is currently
engaged.
28/04/00 14:00 uk061537
contacted: Attempted to contact the PM, the line is ringing off
28/04/00 14:06 uk061537
contacted: Phone line is still ringing off. I cannot get through
28/04/00 14:08 uk061537
contacted: I have tried three times in an attempt to contact the PO
but the line just rings out.
28/04/00 14:10 uk061537
it times out. Checked with 192 of the PO
contacted: Attempted to contact the FO but the line is engaged!
28/04/00 15:24 uk061537
contacted: Contacted PM (finally!) SPoke her through attaching herself
to DD SU and doing a balance snapshot. Asked her to get the
final balance from SU XXX. Compare the two and work out
what is left.
28/04/00 15:34 uk061537
ladvice: Caller advises she declared it already in SU XXX, 50
ladvised her to do a trial CA and see if the figures were correct.
Spoke her through doing a trial CA.
28/04/00 15:44 uk061537
lAdvice: The trial balance is not showing any of the receipts and
jpayments. It is showing the stock but none of the receipts
land payments.
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8704/00 15:53 uk0elsa7
Information: SU DD user name is CST001 there is no set position. The
palance report was carried out and was rolled over yesterday.
caller is trying to do the final CA from position 6.
Please investigate why the SU DD receipts and payments are
not. on the trial ca.
\dvised caller not to roll over CA - advise NBSC of this
28/04/00 15:57 uk059130
information: I have dowloaded the event logs for this counter which can
Ibe found in the web page.
Passing call to SSC for further investigation.
Ir} Call details
lbiagnostician name:
Date:28-Apr-2000 15:51:00 User:Richard Coleman
IPRESCAN: It's so good they've told us 3 times by the looks of it.
lfarget Release updated to CSR-CI3R
Product. EPOSS & DeskTop Cash Account added
fhe Call record has been assigned to the Team Member: John Simpkins
Defect cause updated to 40:General - User
ours spent since call received: 0 hours
joate: 28-Apr-2000 17:15:00 User:John Simpkins
lew evidence added - Stock unit DD from 20-Apr-2000 to 28-Apr-2000
If} Response
he openingstock figures from the roll CAP4 BP2 to CAPS BP1 had a lot of
stock items. However I can not find a Stock Declaration DrawerlItemId:2
(stock) anywhere. I also cannot find a lot of DDNs that would match this.
cannot find a lot of SANs to remove the stock. I believe that the mapping
just somehow be incorrect locating the CAP5 opening figures.
I will attache the message store extract for SU DD.
It will route this back to the main stack to be re-assigned while I am on
holiday.
[END OF REFERENCE 17724827]
lkesponded to call type L as Category 40 -Incident Under Investigation
the response was delivered to: Powerlelp
the Call record has been transferred to the Team: EDSC
Hours spent since call received: 0 hours
Date:28-Apr-2000 17:26:00 User:gohn Simpkins
lew evidence added - ObjectName:DD
If} Response :
I have followed the openingfigures markers from the StockUnits collection
(attached as evidence) and they seem to be correct.
[END OF REFERENCE 17724933]
Responded to call type L as Category 40 ~Incident Under Investigation
[fhe response was delivered to: PowerHelp
jDate:29-Apr-2000 09:24:00 User:John Simpkins
Please route to EPOSS Dev.
[the Call record has been transferred to the Team: QFP
Hours spent since call received: 0 hours
Date:29-Apr-2000 10:12:00 User: Customer Call_
EMPTY 29/04/00 10:21 uk079746 HSH1 Repeat Call: Pm rang in for update.
spoke to EDSC, they advised will need to go to development
team.
\dvised pm of this.
Dat e:02-May-2000 09:16:00 User:Lionel Higman
[the Call record has been assigned to the Team Member: Steve Warwick
fours spent since call received: 0 hours
Date:02-May-2000 12:05:00 User:Paul steed
IF) Response +
Someone from Horizon says that the PM is chasing this one. The call is
currently with fourth line.
[END OF REFERENCE 17751933]
lkesponded to call type lL as Category 40 -Incident Under Investigation
the response was delivered to: PowerHelp
Jbate:02-May-2000 13:08:00 User: Customer Call_
lempry 02/05/00 12:43 uk080109 HSH1 Repeat Call: pm rang back chasing, voiced
srd line who said somebody
ill callback asap.
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Date:02-May-2000 1
Ir} Response :
Having looked at the evidence supplied there does seem to be an issue with
the CAP 5 balance on Stock Unit DD. However to investigate fully we need to
see a complete copy of the message store, not just the ‘Container:0D'
nessages.
[END OF REFERENCE 17762185]
Responded to call type L as Category 96 ~Insufficient evidence
tours spent since call received: 2 hours
fhe Call record has been transferred to the Team: EDSC
[the response has been routed to the gateway team for validation
B00 UseriSteve Warwick
Date:03-May-2000 08:07:00 User:Barbara Longley
lthe Call record has been assigned to the Team Member: John Simpkins
Hours spent since call received: 0 hours
[Date:03-May-2000 12:47:00 User:John Simpkins
New evidence added - Complete message store
the Call record has been transferred to the Team: EPOSS~Dev
Hours spent since call received: 0 hours
[Date: 03-May-2000 1.
lf} Response
New evidence added - Complete message store by John Simpkins in EDSC ~
the Call record has been transferred to the Team: EPOSS-Dev
(END OF REFERENCE 17783656]
lkesponded to call type L as Category 40 Incident Under Investigation
the response was delivered to: Powerllelp
07:00 User:Barbara Longley
Date:03-May-2000 14:08:00 User: Customer Call_
empty 03/05/00 15:07 uk066702 HSH1 Advice: rnm - carl motion chasing this
call for an update - tried
paul steed but unavailable - voiced barbara longley for
lupdate on this call - if possible the pm needs a callback to
lexplain the situation so far... cS
Date:08-May-2000 12:53:00 User:_Customer Call_
IEMPTY 08/05/00 13:20 uk080111 HSH1 Repeat Call: voiced through Barbara
Itongley as pm needs to know what is
Jpappening. A development team are investigating this. Pm
reports that this has happended again with this weeks CA on the
same counter
Ibate:08-May-2000 13:50:00 User:Les Ong
[fhe Call record has been transferred to the Team: EPOSS-FP
ours spent since call received: 0 hours
Ibate:09-May-2000 16:23:00 User:Les Ong
target Release updated to CSR-CI3 2R
If} Response :
potential target release updated to CI3_2R since date for existing target
release has passed.
[END OF REFERENCE 17936240]
Responded to call type L as Category 68 -Administrative Response
Hours spent since call received: 0 hours
he Call record has been transferred to the Team: EDSC
[the response has been routed to the gateway team for validation
[Daté:09-May-2000 16:31:00 User:Barbara Longley
[The Call record has been assigned to the Team Member: John Simpkins
Hours spent since call received: 0 hours
jbate:09-May-2000 16:34:00 Uscr:Barbara Longley
[the Call record has been transferred to the Team: EPOSS-FP
ours spent since call received: 0 hours
Date:11-May-2000 10:41:00 User:Barbara Longley
lf} Response :
SH rang to say that NBSC are chasing for an update on this call. Have
informed them that call currently with the EPOSS development team.
[END OF REFERENCE 17989436]
esponded to call type L as Category 40 -Incident Under Investigation
fhe response was delivered to: PowerHelp
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[Date:Ti-May-2000 1
Ir} Response :
SH have chased call again, Call is still being progre:
prompted team.
[END OF REFERENCE 17995831]
Responded to call type L as Category 40 -Incident Under Investigation
the response was delivered to: PowerHelp
2:00 User:Barbara Longley
ed by EPOSS-FP. Have
Date:11-May-2000 13:24:00 User: Customer Call_
IEMPTY 11/05/00 11:38 uk080007 HSH1 Repeat Call: repeat call from NBSC.
oiced through to EDSC, with eposs development team.
Jdvised that she will put an update on the call.
1/05/00 14:12 uk066744 HSH1 Repeat Call: rnm Carl Motion called chasing -
is not happy at lack of
lapparent progression from support on this matter - office have
had no contact for 4-5 days and rnm wants to ensure the
urgency of this, ig realised - rnm would like to support
to call him on} GRO I Voiced ssc.
JDate:1-May-2000 14:18:00 User:Lionel Higman
lThe Call record has been assigned to the Team Member: Steve Warwick
Hours spent since call received: 0 hours
loate:11-May-2000 14:21:00 User:Lionel Higman
railed to contact Steve personally, left a message on his answering service
lasking him to look at it.
JDate:16-May-2000 15:12:00 User: Customer Call_
eMPTY 16/05/00 16:16 uk079680 HSH1 Repeat Call: the rnm is chasing this call
she would like someone to call
the office asap as the call has been going on for too long .
Date: 16-May-2000 16:11:00 User: Customer Call_
EMPTY 16/05/00 17:06 uk080147 HSH1 Repeat Call
lon the situation. RNM has
reporting a problem whereby the transactions
carried out on the counter are being lost from SU TT.
stock was
balanced on Tuesday and it was noticed that there was a
:6343.07 surplus discrepancy. The counter daily and weekly
reports were showing zero. The RNM put £6343.07 into the
suspense account. The discrepancy has now doubled and is
showing
Jas a £12686.14 surplus.
RNM has called back for updt
Date:17-May-2000 13:27:00 Uscr:Steve Warwick
IF} Response :
coking at the message store it seems that Stock Unit DD has failed to
balance properly. The rollover records for the stock unit on 27th April
include only records for Cash, Stamps (Product 21) and Discrepancies (Product
45). These records are present only because they were the values of the
declarations used prior to balancing, all other stock, receipts and payments
values are missing from the rollover records. At the time of declaration,
the values declared for Cash and Stamps were converted to discrepancies,
resumably because the system had failed to accumulate any current stock
lnolding for either product.
[The call needs to be locked at in detail by the EPOSS team in order to
establish why the system appears to have failed to locate any transactions
for this stock unit in CAP 5.
(END OF REFERENCE 18177392]
Responded to call type Las Category 38 -Fotential Problem Identified
[fhe response has been flagged to the gateway team for validation
[the Call record has been assigned to the Team Member: Walter Wright
Hours spent since call received: 1 hours
Daté:18-May-2000 15:32:00 User:Barbara Longley
IF} Response :
{the Call record has been assigned to EPOSS-FP Team Member: Walter Wright
[END OF REFERENCE 18237650]
responded to call type L as Category 38 -Potential Problem Identified
fhe response was delivered to: PowerHelp
jDate:23-May-2000 08:29:00 User:Walter Wright
[fhe Call record has been transferred to the Team: EPOS:
Hours spent since call received: .1 hours
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[Date:26-dun-2000 07:39:00 Uscr: Customer Call.
leMpry 26/06/00 08:36 uk079674 HSH1 Follow Up: Shelley Lewis - Service
control Team - 7281-5432
Have mailed Walter Wright to request an update for this
call.
all has now received 11 Repeat calls from PM.
jDate:26-Jun-2000 07:56:00 User:Walter Wright
the Call record has been transferred to the Team: EPOSS-Pre-Dev
Hours spent since call received: .1 hours
jbate:26-Jun-2000 08:18:00 Uscr:Walter Wright
the Call record has been assigned to the Team Member: Martin McConnell
ours spent since call received: .5 hours
Jbate: 26-Jun-2000 09:32:00 User:Martin McConnell
[this PINICL has just been assigned to me. I have a copy of the full
essagestore which I've just started loading on my system. In the meantime
(whilst I'm looking) , it would be useful for EDSC to supply event logs that
might point to any further clues. Route back to EPOSS-Pre-Dev when finished
lease.
fhe Call record has been transferred to the
Defect cause updated to 99:General - Unknown
fours spent since call received: 1 hours
eam: EDSC
jDate:26-Jun-2000 12:07:00 Uscr:Barbara Longley
the Call record has been assigned to the Team Member: John Simpkins
ours spent since call received: 0 hours
Date: 26-dun-2000 12:55:00 User:Martin McConnell
fter my first run through, the StockBalancing process has worked
successfully as of 27-Apr-2000. BEFORE PASSING THIS BACK WITH THE EVENT LOG,
AY I REQUEST THAT THE MESSAGESTORE FOR NODE 1 IS RETRIEVED DIRECTLY FROM IT.
Ir suspect there is a serious problem (Ripostewise??) with this as opposed to
the correspondance view of it.
It shall still continue looking at subsequent weeks to see why the situation
Inever recovered itself.
jDate:26-dun-2000 20:22:00 User:John Simpkins
It have emailed Martin a textual copy for the message store extracted from the
lgateway counter. Routing to EPOSS PRE DEV.
the Call record has been transferred to the Team: EPOSS-Pre-Dev
fours spent since call received: 0 hours
Joate:28-gun-2000 13:08:00 User:Martin McConnell
[this is another instance of PC0038631 where Dataserver trees have failed to
build. This has now been fixed in CI4 and in conjuction with CP2587 (where
the data tree rebuild is minimised to 2 attempts instead of 4) should return
lan abort right back up to the user to retry the balancing process. Instances
here this can potentially occur is for example if the Riposte service has
lstoped/failed/unable to complete an IO request issed etc.
[fhe Call record has been transferred to the Team: EDSC
Defect cause updated to 14:Development - Code
tours spent since call received: 20 hours
Date:28-dun-2000 13:41:00 User:Barbara Longley
the Call record has been assigned to the Team Member: John Simpkins
Hours spent since call received: 0 hours
JDate:29-dun-2000 09:34:00 User:John Simpkins
lew evidence added - event log — may only
Date:29-dun-2000 11:22:00 User:John Simpkins
If) Response +
in early May (01-May-2000) the event log shows a corrupt storage unit, and
riposte querys were destroyed as a result. This would have caused the
lescribed errors. Unfortunately the event logs do not go back to include
27-Apr-2000.
[END OF REFERENCE 19591884]
Responded to call type L as Category 40 -Incident Under Investigation
[fhe response was delivered to: Powerllelp
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fDate:0i-dul-2000 14:38:00 User:John Simpkins
Ir} Response :
this is another instance of PC0038631 where Dataserver trees have failed to
build. This has now been fixed in CI4 and in conjuction with CP2587 (where
che data tree rebuild is minimised to 2 attempts instead of 4) should return
jan abort right back up to the user to retry the balancing process. Instances
here this can potentially occur is for example if the Riposte service has
lstoped/failed/unable to complete an 10 request issed etc.
in early May (01-May-2000) the event log shows a corrupt storage unit, and
jriposte querys were destroyed as a result. This would have caused the
described errors. Unfortunately the event logs do not go back to include
27-Apr-2000.
[this type of problem will be detected in CI4 (CSR+) and the user will be
prompted to run the Cash Account again.
I have not contacted the PM due to the length of time the call has been under
investigation.
[END OF REFERENCE 19669955]
Responded to call type L as Category 74 -Fixed at Future release
fours spent since call received: 0 hours
caLL PC0043811 closed: Category 74, Type L
fhe response was delivered to: PowerHelp
jbate:01-ul-2000 14:43:00 User: Customer Call_
bate and time complete: 01/07/2000 15:42:53
Service Complete (Confirmation) Received
Root Cause Development - Code
Logger _Customer Call_ -- EDSC
Subject Product EPOSS & DeskTop -- Cash Account (version unspecified)
Assignee John Simpkins -- EDSC
Last Progress 01-Jul-2000 14:43 -- Customer Call_