FUJ00062228
FUJ00062228
Peak Incident Management System
Call Reference PC0049308 Call Logger _Customer Call_ -- EDSC
Release Targeted At -- CSR-CI3_2R Top Ref _ E-0007031533
Call Type Live Incidents Priority D -- Internal
Contact EDSC Call Status Closed -- User error
Target Date 17/07/2000 Effort (Man Days) 0
Summary fad 3912 has not polled for two days since 30/6/00
Progress Narrative
bat
4-Jul-2000 01:35:00 User: Customer Call_
CALL PC0049308:Priority A:CallType L - Target 04/07/00 20:00:00
03/07/00 15:19 fad 3912 has not polled for two days since 30/6/00
04/07/00 02:42 uk082135
information: This 10 counter site health checks fine..large pkts. & 0.D.
alive.
If} Call details
IDiagnostician name:
customer opened date 03/07/2000 15:19:00
CALL PC0049308 opened
Date :04-gul-2000 07:15:00 User:Richard Coleman
ffarget Release updated to CSR-CI3_2R
CALL PC0049308:Priority D:CallType L - Target 17/07/00 20:00:00
Product General/other/Misc ISDN added
rhe Call record has been assigned to the Team Member: Richard Coleman
Defect cause updated to 42:Gen - Outside Pathway Control
fours spent since call received: 0 hours
Date:04-dul-2000 12:15:00 User:Richard Coleman
lr} Response :
counter 6 was rebooted 1/7/2000 and POLO was not done until 3/7/2000.
Request closure.
{END OF REFERENCE 19721521]
Responded to call type L as Category 40 -Incident Under Investigation
ihe response was delivered to: PowerHelp
the Call record has been transferred to the Team: MSU-NPOs
fours spent since call received: 0 hours
jDatc:04-Jul-2000 15:48:00 User:Ilka Koehler-Wain
IF) Response
Please close this call.
{END OF REFERENCE
Responded to call
tours spent since
19738928]
type L as Category 68 -Administrative Response
call received: 0 hours
[the Call record has been transferred to the Team: EDSC
[the response has been routed to the gateway team for validation
[Date:04-Jul-2000 15:53:00 Uscr:Barbara Longley
lr} Response :
[7/4/2000 16:48:49 - By Tlka Koehler-Wain -MSU
Please close this call.
counter rebooted
closing as user error
{END OF REFERENCE 19739151]
lkesponded to call type l. as Category 98 -User error
Date:04-Jul-2000 15:54:00 Uscr:Barbara Longley
Hours spent since call received: 0 hours
lcaL1. Pc0049308 closed: Category 98, Type L
the response was delivered to: Powerltelp
lOate:04-gul-2000 15:57:00 User: Customer Call_
bate and time complete: 04/07/2000 16:56:55
service Complete (Confirmation) Received
Root Cause
Logger
Gen - Outside Program Control
_Customer Call_ -- EDSC
FUJ00062228
FUJ00062228
Subject Product General/Other/Misc -- ISDN (version unspecified)
Assignee _Unassigned_ -- EDSC
Last Progress 04-Jul-2000 15:57 -- Customer Call_