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Thomas Penny
From: Thomas Penny : ( - \ 7s
Sent: 04 August 2010 08:24 : i) I
To: Lillywhite Tom; Munro Donna . eo)
Subject: FW: Duplication of Transaction Records in ARQ Returns Le POH - 5066D
We are back in business!
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12.8SN
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U 3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu
Services does not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.
From: Thomas Penny
Sent: 04 August 2010 08:22
To: 'Mark Dinsdale’
Cc: ‘Jane M Owen’; ‘Alan X Simpson’
Subject: RE: Duplication of Transaction Records in ARQ Returns
Mark.
I am pleased to report that following the deployment of R2 we have re-retrieved a selection of transaction
records were duplicate transactions were previously identified. These records have been checked and we
can confirm duplicates are not now present.
We-will start retrieving records for ARQ requests. and will do.so in accordance with your priorities.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Read, Bracknell, Berks RG12 8SN
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U 3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu
Services does not guarantee that this E-mail has not been intercepted and amended or that it'is virus-free.
From: Thomas Penny
Sent: 26 July 2010 10:58
To: ‘Mark Dinsdale’
Cc: Jane M Owen; Alan X Simpson
Subject: RE: Duplication of Transaction Records in ARQ Returns
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Mark
Thank you for your confirmation. I will report progress early next week. :
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 8SN.
Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U 3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu
. Services does not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.
From: Mark Dinsdal
Sent: 26 July 2010 10:28
To: Thomas Penny
Cc: Jane M Owen; Alan X Simpson ‘
Subject: RE: Duplication of Transaction Records i in ARQ Returns
Penny, as discussed since the fix will be in place 1 August, as agreed we will wait for that date rather than
plough through the work-around for a week
Jane and Maureen will arrange to check the existing ARQs and prioritise them for you.
Regards
Mark
From: Thomas Penny :
Sent: 21 July 2010 12:16
To: Mark Dinsdale
Cc: Jane M Owen; Alan X Simpson
Subject: FW: Duplication of Transaction Records in ARQ Returns
Mark
I can now advise that the enhancement to delete duplicated records from our returns has been developed and
is with test and is expected to be deployed on our application on Sunday, 1 August. ‘
Once this has happened we will re-run retrievals where duplication is known to have been present and report
the outcome to you.
We have not yet received confirmation from POL that the proposed workaround for duplicated records is
acceptable; we await your instruction.
Kind regards
Penny
Penny Thomas
‘Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 8SN
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Fax: f
E-Mail:
Web: hi
Tak fajitsu-eom
Fujitsu Services Limited, Registered in England no 96056, Registered Office-22, Baker Street, London W1U 3BW
This E-mail is only for the use of its intended recipient. Its.contents:are subject to a duty of confidence and may be privileged. Fujitsu
Services does not’guarantee that this E-mail has not been intercepted and amended or that it is virus-free.
From: Thomas Penny
Sent: 16 July 2010 14:29
To: ‘Mark Dinsdale’
Subject: RE: Duplication of Transaction Records in ARQ Returns
Mark
The attached spreadsheet is the best I can do; this shows all ARQ returns affected by duplicate transactions.
As to whether litigation has commenced in any other cases aside form Porters and West Byfleet, I'm afraid I
do not know.
Kind regards
Penny
Penny Thomas
Security Analyst, Customer Services
Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 BSN
Tel:
Mob:
Fax.
E-Mail
Web:
Fujitsu Services Limited, Registered in Englafd no 96056, Registered Office 22, Baker Street, London W1U 3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu
Services does not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.
From: Mark Dinsdal
Sent: 16 July 2010 14:
To: Thomas Penny
Subject: FW: Duplication of Transaction Records in ARQ Returns
Penny, do you have visibility of which of these frauds took place since: HNGX migration
Cheers
Mark
From: Juliet Mcfarlane
Sent: 16 July 2010 12:58
To: Mark Dinsdale
Subject: RE: Duplication of Transaction Records in ARQ Returns
Mark
Are these cases where the Fraud has taken place since the commencement of HNG-X? Could you give me
the name of the person being prosecuted
Juliet ° c
Juliet McFarlane
Principal Lawyer
Legal Services, Criminal Law Team
From: Mark Dinsdale
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Sent: 16 July 2010 12:52
To: Juliet Mcfarlane
Cc: Jane M Owen
Subject: RE: Duplication of Transaction Records in ARQ Returns
Yes, quite a few.
I believe, West Byfleet and Porters Avenue and these below.
Riverhead 130/948 New Cheltenham 263/511
Fleetville 113/033
Carryduff 186/704
Kirkoswald 250/410,
Addiscombe Exchange 055/013
Tudor Parade 189/116
Sidcup 134/014
Stourbridge 150/208
Tresco 386/555
Essex Road 201/004
Rainford 300/434
Rinkfield 252/418
Castleton 234/424
Melsonby 279/309
Fujitsu will progress with replacing statements on, our go-ahead.
Regards
Mark
From: Juliet Mcfarlane
Sent: 16 July 2010 12:02
To: Mark Dinsdale
Subject: RE: Duplication of Transaction Records in ARQ Returns
Mark
Do you know whether we have any cases affected by duplicate transactions, here I mean New Cases
commenced since HNG-X.came into operation?
Juliet
Juliet McFarlane
Services, Criminal Law Team
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