FUJ00155517 - Email from Penny Thomas to Andy Dunks, Rajbinder Bains and Donna Munro re FW: Matter Arising from ARG194/1011 regarding technical issues at Derby outlet.

Evidence on official site

FUJ00155517

FUJ00155517
From: Thomas Penny[/O=EXCHANGE/OU=ADMINGROUP1/CN=RECIPIENTS/CN=THOMASP]
Sent: Mon 14/02/2011 8:27:17 AM (UTC)
To: Dunks Andyf-

Ce: Bains Rajbinder
Subject: FW: Matter Arising from ARG194/1011
Andy

As you are starting to cover audit you need to be aware of the situation detailed on this mail string. In this case we did
not return the ARQ data.

Kind regards
Penny

Penny Thomas
Security Analyst, Customer Services

Fujitsu Services Retail & Royal Mail Group Account
Lovelace Road, Bracknell, Berks RG12 8SN

itp Tuk Fj

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Fujitsu Services Limited, Registered in England no 96056, Registered Office 22, Baker Street, London W1U 3BW
This E-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu Services does
not guarantee that this E-mail has not been intercepted and amended or that it is virus-free.

From: Lillywhite Tom

Sent: 14 September 2010 34 1
To: john.m.scott!
Cc: Thomas Penny; aaa ondala
Subject: Matter Arising from ARG194/1011
Importance: High

John,
The email text I promised, following our telephone call:

Our RMG Account Fraud and Litigation Service are currently acting on an ARQ (194/1011). This request for
transaction records, which covers March 2010, is in respect to an outlet (Derby 005207) which is already migrated to
HNG-X.

Because of a number of technical issues (errors detected) that arose during migration up to June 2010, and which POL
technical specialists are aware of, the information gathered in respect to this particular ARQ may be subject to issues
of integrity. Our technical staff have investigated the record in question and, at this stage, although they report that
there is no obvious evidence of suspicious behaviour, they can add nothing further with any certainty and they do not
have the ability to determine if there really are any financial implications with the messages. In other words, any
response from us would have to bear the health warning that there was no guarantee as to the integrity of the data
provided by us.

The issue is of particular relevance in light of the fact that provision of an ARQ could result in a request for a
Statement of Witness to support litigation activity. I As such, any statement of witness provided would, in real terms,
have to reflect this.

I am passing this information to you, for your perusal and comment as to how you may like this matter managed going
forward.

(You will note that I have also copied in Penny, who manages the RMG Account Fraud and Litigation Services, and
FUJ00155517
FUJ00155517

her opposite number/contact within POL)

Regards
Tom

Tom Lillywhite
Principal Security Consultant
Information & Security Services
FUJITSU

22 Baker Street, London W1U 3BW

Web: http://uk.fyjitsu.com

Fujitsu Services Limited, Registered in England no 96056, Registered Office: 22 Baker Street, London W1U 3BW.

This e-mail is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may be privileged. Fujitsu does
not guarantee that this e-mail has not been intercepted and amended or that it is virus-free.