Branch Intervention Log
Telephone Contact
Branch Name I Callendar Postcode FK
Square
Date of Call 05.01.06 & FAD CODE 160868
06.01.06
Person SANDRA Role/Job in AIM
Making the MACKAY P.O.L.
call
Issue Raised PM WANTS TO SPEAK TO SANDRA MCKAY URGENTLY REGARDING SERIOUS
PROBLEMS WITH HORIZON IT IS REPEAT PERFORMANCE AS TO WHAT WAS
HAPPENING BEFORE AND HSH FAILING TO PICK IT UP.
Response by
SPM
Telephoned the office and Allan said that he was
having problems again with transfers. He has
contacted the Horizon helpdesk who have
subsequently come back to him to say that there
is no system problem and that he should contact
NBSC. He did this and from what I can
understand the NBSC have told him that he is
trying to balance on two different terminals. Allan
disputes this and is adamant that there is a
system error.
Resolution
agreed on the
call
A diary date had already been set to visit the
office on 12.01.06 to go over Allan’s audit report.
It was agreed that I would visit along with Brian
on that date and go over any paperwork that
Allan had at that time. Checked when the next
BTS is due to be produced and it is next week
11.01.06.
Any other
issues raised
or dealt with
POL00001239
POL00001239
F/324.1/1
POL00001239
POL00001239
Follow up
actions
required
F/324.1/2