POL00044534
POL00044534
CONFIDENTIAL
Witness Statement
Criminal Justice Act 1967. Section 9, Magistrates Court Act 1980, sub section. 5A(3)(a) and 5B; Criminal Procedure Rules 2005, Rule 27.1
Page 2 of ia Pages
Continuation Statement of Louise SHERIDAN
Call Type - Branch Trading Procedure
Client - Balancing
Activity - All stock units
Sub-Activity - Discrepancy
As from the 22 November 2010 the call logging headings changed to
Call Type Horizon on line
Client -Branch Trading
Activity -All Stock Units
Sub- Activity - Discrepancy
I now produce exhibit LS/01 which is a log from the Remedy system relating to the calls
recorded as received by Rowlands Castle Post Office between 01 June 2010 and
05/04/2011. I can see from this exhibit that there are records of 33 calls made to the NBSC
from the Rowlands Castle branch. Of these there are two which fall under one of the
aforementioned headings, which may relate to losses and gains at the office. The first call,
made on 02 July 2010 refers to A CO OP cash deposit which was accepted incorrectly at
the branch as an Alliance and Leicester deposit and the branch has now received a
Transaction Correction notice. The resolution of this inquiry advises that the deposit should
not have been accepted and the cash and deposit slip handed back to the customer. The
second call under one of these headings was made on 16 November 2010 and refers to the
branch remitting in stock from a previous Trading Period. The resolution shows the entry
Signature i G RO I Signature witnessed by
soit Version 8 Jan 10
POL00044534
POL00044534
CONFIDENTIAL
Witness Statement
Criminal Justice Act 1967, Section 9, Magistrates Court Act 1980, sub section. 5A(3)(a) and 5B; Criminal Procedure Rules 2005, Rule 27.1
3 3
Page Z of ¢ Pages
Continuation Statement of — Louise SHERIDAN
‘KB’ which means Knowledge Base which is information on the system which advisors can
gain access to give the relevant information to the caller.
Various other calls appear on the log LS/01 however none appear to be in relation to the
reporting of cash shortage in the accounts or anything that would immediately appear to
indirectly cause a large cash shortage in the accounts.
Signature witnessed by
6s0i1 Version 8 Jan 10