POL00105185
POL00105185
~ 000001
Witness Statement Royal Mail Group
Criminal Justice Act 1967, Section 9; Magistrates Court-Act 1980,
sub section, 5A(3)(a) and 58; Criminal Procedure Rules 2005, Rule
274
Statement of
Age if under 18 Over 18 (If over 18 insert ‘over 18')
This statement (consisting of — pages each signed by me) Is true to the best of my knowledge and belief
and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have wilfully
stated in it anything, which I know to be false or do not believe true.
Dated the 24 day of June 2011
fer Signature
I started working at Post Office in 2009 in the shop. In August 2010 I started working in
the Post Office. For the first week I observed the sub postmaster and after that I started to work on
the counter. I was trained by the sub postmaster only on the transactions. I had no other
7 responsibilities other than serving customers. 1 worked in the Post Office Monday to Friday and my
og hours were 9 am to 5.30 pm and I did not take a lunch hour. The postmaster picked me up each
Bhs morning at 6.30 am and we both opened up the shop. The postmaster opened up the Post Office
aS and he got out the cash and stock. I always worked in counter position one and the postmaster gave
me the money to use on the counter. I had my own log on and password for the computer and this
was set up by the postmaster. I changed my password whenever I was prompted and I then told the
postmaster what my new password was because I thought that is what I had to do. I was never told
ru the postmasters password and never asked for it. The postmaster completed the daily reports and
za sent them off and he also declared the cash each day. I helped the postmaster with the balance on
only 2 or 3 occasions. It was the postmaster who completed the weekly balance. I helped to count
Signature Signature witnessed by
GSO011 (Side A) {
TER RERERERERERERRERER REE EE SE I
POL00105185
POL00105185
000002
Witness Statement
Criminal Justice Act 1967, Section 9: Magistrates Court Act 1980, sub section, SA(3){a) and 5B: criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of
the coin and the stamp book. The postmaster counted what was in the safe. I was never present
when the postmaster reached a balance figure. I have never seen or been made aware of any
discrepancy. I have asked the day after the balance if everything was okay and the postmaster
always said it was fine. The postmaster never said to me that we had forgotten to count any of the
money. I have been shown a branch trading statement for period TPO6 (SB/7). I have not seen this
branch trading statement and I don’t know anything about the discrepancy of £1065.56. I have been
shown a branch trading statement for period TPO7 (SB/8). I have not seen this branch trading
statement and I don’t know anything about the discrepancy of £4211.21. I have been shown a
branch trading statement for period TPO8 (SB/9). I have not seen this branch trading statement and
I don't know anything about the discrepancy of £3658.13. I have been shown a branch trading
statement for period TPO9 (SB/10). I have not seen this branch trading statement and I don't know
anything about the discrepancy of £479.48. The postmaster took in the cash deliveries to the office
and I have seen him count it before putting g it into the safe. He counted all the large bundles of
notes and then the individual notes. I have asked the postmaster why he counted it all and he said
that if it is wrong then it is downto him. As far as I can recall he did the same with the stock. I have
no idea why the discrepancy happened.
Signature Signature witnessed by
I CSO1A Version 3.0 11/02
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POL00105185
POL00105185
000003
Witness Statement Post Office Ltd
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980,
sub section. 5A(3)(a) and 5B; Criminal Procedure Rules 2005, Rule
274
Statement of
Age if under 18 Over 18 (If over 18 insert ‘over 18')
This statement (consisting of pages each signed by me) is true to the best of my knowledge and belief
and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have wilfully
Stated in it anything, which I know to be false or do not believe true,
Datedthe 8" dayof May 2012
y
Signature
I have been employed by Post Office Ltd for 26 years. My current role is Network Field
Support Advisor which I have held since September 1986 and my duties include auditing
Post Office branches. The purpose of this role is to verify the assets held at a Post Office
branch are correct and the transactions are performed to the required specification to
ensure the security of the Post Office, its customers and its clients and report the result of
the audit,
On Wednesday 8" February 2011 I arrived at approximately 11:40 to assist my colleague
Dennis WATSON to complete a full cash and stock audit at Post Office branch
The audit revealed major discrepancies in the stock of the 100 x first and second class
stamps self adhesive sheets and the 50 x first and second class stamps self adhesive
sheets.
I contacted the remittance tearn at P&BA Chesterfield and spoke to Julie CRAMPTON and
Signature Signature witnessed by
POL 011 (Side A) Version Aprit 2012
POL00105185
POL00105185
000004
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and SB; criminal Procedure Rules 2005, Rule 27.4
Continuation of statement of
asked if she would check to see that the stamps had been remitted into the branch correctly,
After checking, Julie CRAMPTON explained that a number of sales reversals had been made
for large sheets of stamps at the branch.
The audit identified overall deficit in the accounts of £21.168.64 I
Signature Signature witnessed by I I
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POL00105185
POL00105185
ULU0050
I
Witness Statement Post Office Ltd
Criminal Justice Act 1967, Section 9; Magistrates Court Act
1980, sub section. 5A(3)(a) and 5B; Criminal Procedure Rules
2008, Rule 27.1
Statement of
Age if under 18 Over 18 (If over 18 insert ‘over 18) Occupation: Network Field
Support Advisor
This statement (consisting of — pages each signed by me) is true to the best of my knowledge and belief
and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have wilfully
stated in it anything, which I know to be false or do not believe true.
Dated the 25” day of February 2013 I
Signature
Further to my statement dated 8 May 2012.
Prior to any audit commencing a number of Horizon print outs are obtained from the
Horizon system. H
After these reports are printed the actual cash and stock on hand is compared to the
cash and stock shown on the Office snapshot as per exhibit SB/3.
When I arrived at approximately 11:40 am to assist Dennis WATSON the auditor
present on site, Mr WATSON explained that a large discrepancy had been found in the ;
1* class self adhesive stamp sheets and the 2" class self adhesive stamp sheets.
Mr WATSON said to me that he had spoken to Mr P&NMlP about this discrepancy and
Mr#@& had said that he knew nothing about this discrepancy. I cannot recall if Mr
WATSON or I asked him to produce the remittance advice notes for stock received. Mr
@EBRBE handed over a bundle of advice notes for stock received in the office during the I
previous weeks. These advice notes were checked and did not show the volume of I
stamps according to the horizon system had been received.
Signature Signature witnessed by
POL 011 (Side A) Version April 2012
vvewve ve SVUEETSeSSESSUSEUCEBUTEVUETITUTg
POL00105185
POL00105185
QUULDI
witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and 5B; criminal Procedure Rules 2005,
Rule 27.1
Continuation of statement of
I then telephoned Chesterfield and spoke to a person whose name I cannot recall but
dealt with stock remittances including remittances received by a Post Office. I explained
what we where looking for and gave her the Post Office details and she said she would
get back to me.
I received a telephone call back and she said that there had been some stock
adjustments made and gave me dates when these adjustments had been made.
I then asked Mr a8 had he any idea why these stock adjustments had been made. I
seem to recall that he asked me for dates and I gave him a date, he relied that he was
not in the Post Office but had a relief working for him. I can’t recall which date I gave
him.
I said to him that it was good because we could check the Horizon data for the’ User
name of his relief. He then said that the relief had used his (Mr MGs) User Name
and password, I then asked for the reliefs name, he replied that he did not know his full
name or contact number. He knew him as Mohammed and he had got the reliefs name
from a friend.
Mr WATSON then telephoned the Contacts Manager to update him on the situation.
Prior to the telephone call to Chesterfield I double checked the stock of the 1% and and
class adhesive stamp sheets to confirm the findings of Mr WATSON. I can confirm that
Mr WATSON '’s findings were correct.
I have been shown SB/3 the office snapshot and when I double checked Mr
Signature Signature witnessed by
Version April 2012
POL O11A,
POL00105185
POL00105185
‘
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, 00005? {I
I
> Avitness Statement I
» f criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and 8B; criminal Procedure Rules 2005, I
WA Rule 27.1
a nual
/ Continuation of statement of
WATSON ’s findings I would have checked the volumes against the stock on hand as I
per SB/6.
I-can say as an auditor that when I check the stock for example on SB/3 I would be
looking for 395 sheets of 2" class x 100 self adhesive stamps and 274 sheets of 4 I
class x 100 self adhesive stamps. Also 277 sheets of 2" class large stamps and 221 of I
4° class large stamps.
If the amount of stock on hand differs to the amount of stock on the Horizon office
snapshot print out, the difference in the volumes has to be sold to make the stock I
volumes correct, this action would then increase the cash on hand required to balance. i
If these self adhesive sheets of stamps had been present in the Pot Office I would have I
expected to find a large surplus of cash.
After the audit was completed as the Post Office was to transfer to an interim sub
postmaster, the cash and stock would remain in the safe(s). The Lead Auditor Mr
WATSON would secure all the cash and stock, change alarm codes and retains all
Post Office keys awaiting further instructions regarding the transfer of the Post Office.
I have seen exhibits SB/3 to SB/10 I can confirm that I have seen the Horizon print outs
on the day of the audit with the exception of SB/5 as this is the Final Balance print out
on the day of the transfer 11 February 2011 when I was not present. SB/6 is the stock
on hand auditor's sheet used for recording actual stock on hand at the Post Office.
I can also confirm that the Horizon print outs including auditors cash sheets would be
Signature Signature witnessed by
POL O11A Version April 2012
POL00105185
POL00105185
000053
‘ witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and 5B; criminal Procedure Rules 2005,
Rule 27.1
N
Continuation of statement of
sent to the Post Office Security Team.
Signature Signature witnessed by
POLONIA Version April 2012
POL00105185
POL00105185
000009
Witness Statement Post Office Ltd
I
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, I I
sub section, 5A(3)(a) and 58; Criminat Procedure Rules 2005, Rule
I
274
Statement of Stephen Bradshaw
Age if under 18 Over 18 (If over 18 insert 'over 18')
This statement (consisting of pages each signed by me) is true to the best of my knowledge and belief
and I make it knowing that, if it is tendered in evidence, I shall be liable: to prosecution if I have wilfully
stated in it anything, which I know to be false or do not believe true.
Datedthe 4" dayof April 2012
Signature
The Royal Mail Group (formally known as the Post Office and Consignia) has employed me since
January 1978. Post Office Ltd employ me as a Fraud Investigator and my duties include the
investigation of crimes committed against Post Office Ltd by its staff and its agents employees and I
have held this position for 12 years.
On 22™ February 2011 I received an enquiry concerning a discrepancy in the accounts‘at
Post Office branch
‘An audit undertaken on Tuesday 8" February 2011 identified a shortage of £21648.12 in the
accounts of Post office. An audit report (DW/1) has been complied and I can confirm i
that a number of Horizon print outs were passed to me by Dennis Watson Field Support Advisor I
who conducted the audit.
On Thursday 7" April 2011 Mr was interviewed at Delivery Office
Ripley
The interview was tape-recorded and conducted in accordance with PACE and a note book entry of
the interview was made (Identifying Mark SB/14). The interview commenced at 11.11 and was
concluded at 12.55. Mr requested Legal Representation and signed form GSO04 (Identifying
Mark SB/4). Mr solicitor attended and was present throughout the interview. Mr
declined the offer of having a Post Office friend be present at the interview and form GS003 was
signed. Also ‘present throughout the interview was Mr Andrew Wise. Fraud Investigator.
The interview covered two tapes that had the unique reference numbers 070842 (Identifying Mark
Signature Signature witnessed by
POL 014 (Side A) Version April 2012
POL00105185
POL00105185
=>
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p) . 000010
= Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) and 68, MC Rules 1981, r 70)
2 Continuation of statement of Stephen BRADSHAW
Be)
= 5B/12) and 070843 (Identifying Mark SB/13) were signed and sealed in the presence of Mr
bes i) and Mr A transcript of the tapes has been prepared (Identifying Marks $B/14 and SB/15).
ba J I now formally produce all exhibits with the identifying marks SB1, SB/3 to SB/15.
= A description of the individual documents are as follows:
=» SB/1 Form GS001 - Legal Rights
SB/3 Horizon Balance snap shot print out - Dated 8 February 2011 at 08:50 showing the
~ amount of cash and stock with a discrepancy of £2569.19.
ee SB/4 Horizon print out showing adjustments made to the stock on hand.
ip SB/5 Horizon final balance print out dated 14 February 2011 at 11:38 showing a
- discrepancy of £21213.79. :
rey SB/6 Stock on hand sheet used by the auditor to record the amount of stock on hand.
ben SB/7 Branch Trading statement for TP06 - 15/09/10 to 13/10/10.
" SB/8 Branch Trading statement for TPO7 - 13/10/10 to 17/11/10.
sB/9 Branch Trading statement for TPO8 - 17/11/10 to 15/12/10.
~ SB/10 Branch Trading statement for TPO9 - 15/42/10 to 12/01/11.
= SB/11 Notebook entry of Interview
SB/12 I Master tape seal 070842
ped SB/13 Master tape seal 070843
we SB/14 Tape Transcript of Master Tape 070842
a SB/15 Tape Transcript of Master Tape 070843
= I was present with Kevin RYAN on Tuesday 27" September 2011 when the
in sub postmaster of : Post Office branch was again interviewed at
me Delivery Office Ripley
i Mr ‘requested Legal Representation and Mr (Solicitor) attended on his
Lang behalf. Mr signed form G6S001 (Identifying Mark SB/16). Mr declined to have
Le Signature Signature witnessed by
POL 011A, Version Aprit 2012
POL00105185
POL00105185
000011
Witness Statement I
{CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) and 5B, MC Rules 1981, r 70)
Continuation of statement of Stephen BRADSHAW
a Post Office friend present during the interview and signed form GS003 (Royal Mail
Employees Rights to a Friend at an Interview or Search).
The interview was tape-recorded and commenced at 11:10 hours and concluded at 11.33
hours. The interview which covered one tape was given the unique reference number
071404, the master tape seal was signed by Mr and the tape sealed in the presence
of Mr
I formally produce the following documents
SB/18 Master tape seal 071404
SB/19 Tape Transcript of Master Tape 071404
SB/20 Notebook entry of Interview
Signature Signature witnessed by
POL O11A * Version April 2012
POL00105185
POL00105185
000012
Witness Statement Post Office Ltd I
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980,
‘sub section. SA(3)(a) and 58; Criminal Procedure Rules 2005, Rule
274
Statement of Stephen BRADSHAW
Age if under 18 Over 18 (If over 18 insert ‘over 18')
This statement (consisting of _ pages each signed by me) is true to the best of my knowledge and belief
and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have wilfully
stated in it anything, which I know to be false or do not believe true.
Datedthe 18” dayof June 2012
Signature
Further to my statement dated 4 April 2012.
All Post Office Branches use a fully automated computerised accounting system known as
Horizon and each counter position has a computer terminal, a visual display unit, keyboard,
barcode scanner, printer and a pin pad.
Each Post Office is recognised by a unique code under which all their individual transactions
are recorded. The code for SagammmNF Post Office is 163 306. This system records all
transactions input by a counter clerk working at a counter position against their individual
office code. All clerks are required to log onto this system using their own User ID and
unique password. This User ID can then identify which clerk conducted a particular
transaction. The User ID is normally the first letter of their Christian name and the first two
letters of their surname followed by 001. For example John Smith will be User ID JSMO01.
The system records all transactions carried out by the staff at a Post Office branch. For
example: when a clerk sells a book of stamps the stock is reduced by one book of stamps
Signature Signature witnessed by
POL 011 (Side A) Version April 2012
POL00105185
POL00105185
Witness Statement : 00001 3
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and
58; Criminal Procedure Rules 2005, Rule 27.1 I
Continuation of statement of Stephen BRADSHAW
and the cash is increased by the value of the stamps. The system records all transactional
data inputted by a counter clerk during an accounting period and provides daily and weekly
records enabling sub postmasters and counter clerks to produce a balance of cash and stock
on hand,
A balance is a reconciliation of cash and stock levels on hand in a stock unit or in a branch at
the end of a Trading Period (TP) with receipt and payment transaction totals for the same
period. The TP is the amount of time between balances for the stock unit or branch. The
period of time which a branch account covers is normally the start of business on a
Thursday morning to close of business the following Wednesday evening, this is known as a
Balance Period (BP) and a TP will cover a number of BP’s (normally four or five in total)
There are twelve Branch Trading Periods in a year, running form April through to March and
are identified by a number, for example BP1. Each Branch Trading Period follows a cycle of
5 weeks, 4 weeks and 4 weeks.
All Post Office branches are required to balance and complete a Branch Trading Statement
at the end of each Branch Trading Period. The Branch Trading Statement is a signed
declaration of the cash and stock held at the branch at the end of the Trading Period. The
Branch Trading Statement is also a summary of the volume and value of the receipt and
payment transactions, which have been carried out in the branch during the period ob behalf
Signature Signature witnessed by
POLOT1A Version April 2012
POL00105185
POL00105185
000014
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. SA(3)(a) and
5B; Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW
of Post Office Ltd and its clients. It is a legal document that must be signed, kept in the
branch and produced on request for audit purposes.
All Post Office branches on a weekly basis will generally transfer the cash and stock from
one Balancing Period to the next Balancing Period. However this is not compulsory and the
cash and stock may be transferred at the end of Branch Trading Period (after the four or
five week cycle) into the next Branching Trading Period.
Before you can produce a stock unit balance, there are certain activities that must be
completed. The Horizon system will identify which activities are outstanding and will prevent
you from completing the stock unit balance until they are completed. There are some
differences between the activities that are necessary for an individual stock balance and
those involving a shared stock unit balance.
A description of a balance is as follows:
During each BP - the branch will:
> Produce counter daily summaries and reconcile the associated documents with the
summary. :
> Produce counter weekly. summaries and reconcile the associated documents with the
summary. I
> Check the suspense account (Uncharged Receipts / Unclaimed payments) to ensure
that the correct values are carried forward.
> Enter any non-accounting data (transaction information that would not otherwise
appear)
All stock units will then be rolled over into the next balancing period.
>
> At the end of the four or five week balancing period a trading statement is produced.
> The trading statement shows the current position and the account activity in the Post 1
Signature Signature witnessed by
POLOTIA
Version April 2012
POL00105185
POL00105185
I
i
000015
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and
5B; Criminal Procedure Rules 2008, Rule 27.1
Continuation of statement of Stephen BRADSHAW
Office branch since the last trading statement was produced.
A shared stock unit was used at ‘Samim Post Office branch. A shared stock unit is when
more than one individual is attached to the stock unit and they all have access to the cash
and stock in order to serve customers.
Description of a Balancing a Shared Stock Unit.
If the Post Office branch uses a shared stock unit they must make separate declarations for
postage for each individual till, if there is postage in each till.
a
> Count and declare the volume of stock and the value of stamps on hand by
denomination.
> Count and declare the breakdown of cash on hand.
> Log off all users except the user who will complete the balance.
> Touch the Discrepancies icon to display any discrepancies in the stock unit.
> If there are any discrepancies, check the declarations against the physical stock or
cash to ensure that the declarations are correct. :
> Produce the trial balance report.
> Check the trail balance report against vouchers and stock, as appropriate to ensure
correct values are reported.
> Correct any transactions if necessary.
- reversing a transaction.
~ entering a new transaction
- reversing an incorrect transaction and entering a correct transaction.
> Produce a Stock Unit Balance report and select next BP or next TP option roll the
stock unit into the next balance or Branch Trading Period.
> Date stamp and sign the Stock Unit Report and keep in the branch for two years.
It is a mandatory requirement to make daily accurate cash declaration on the horizon
system.
Section 12 of the sub postmaster’s coritract deals with the Responsibility for Post Office Stock and
Cash.
Sub section 12 and 13 of this contract deal with Losses.
Signature Signature witnessed by
POLOI1A Version Aprit 2012
POL00105185
POL00105185
- 000016
Witness Statement
Criminal Justice Act 1967. Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and
58; Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW
12. The sub postmaster is responsible for all losses caused through his own negligence,
carelessness or error and also for losses of all kinds caused by his assistants. Deficiencies due to
such losses must be made good without delay.
13. The financial responsibility of the Sub postmaster does not cease when he relinquishes his
appointment and he will be required to make good any losses incurred during his term of office
which may subsequently come to light.
Sub section 14 of this contract deals with Gains.
14, Surpluses may be withdrawn provided that any subsequent charge up to the amount withdrawn
is made good immediately.
I now produce Section 12 of the sub postmaster’s contract as SB/22
Signature Signature witnessed by
POLOI1A Version April 2012
BEUUBUPEUHFGHHHVVVKVVVY Yee wer
POL00105185
POL00105185
000017
Witness Statement Post Office Ltd
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980,
sub section. 5A(3)(a) and 5B; Criminal Procedure Rules 2005, Rule
2a
Statement of Stephen BRADSHAW
Age if under 18 Over 18 (If over 18 insert ‘over 18')
This statement (consisting of _ pages each signed by me) is true to the best of my knowledge and belief
and I make it knowing that, If it is tendered In evidence, 1 shall be liable to prosecution if I have wilfully
stated.in it anything, which I know to be false or do not believe true.
Datedthe 19" dayof June 2012
Signature
Further to my statements dated 4 April 2012 and 48" June 2012.
A more detailed explanation of exhibit SB/21 summary of Stock sold / reversed out of the
I Horizon system for the period of November 2010 to January 2011 is as follows:
50X14" Class Large Stamps.
On 8 November 2010 stamps with a value of €132 were sold and on 25 January 2014
stamps with a value of £33 were sold making a total of £165 worth of stamps sold.
On 24 November 2010 stamps with a value of £990 and on 13 January 2014 stamps with
a value of £3,300 were reversed out of the Horizon system making a total value of £4,290,
The difference between stamps sold and stamps reversed out of the system is £4,125. This
action of reversing out more stamps than have been sold would result in a surplus of cash
in Post office accounts of £4125.
50-x 2™ Class Large Stamps
On3 November 2010 stamps with a-value of £25.50 were sold and on 9 December 2010
Signature Signature witnessed by
POL 011 (Side A) Version Aprit 2012
SECCCECECTTCCEETCTCTCEGCHTSESECUTETVUVUEIGISETUEUS
POL00105185
POL00105185
000018
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and
58; Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW
stamps with a value of £510 were sold making a total of £535,50 worth of stamps sold.
On 24 November 2010 stamps with a value of £765 and on 15 December 2010 stamps
with a value of £3,315 were reversed out of the Horizon system making a total value of
£4,080. The difference between stamps sold and stamps reversed out of the system is
£3,544.50. This action of reversing out more stamps than have been sold would result in a
surplus of cash in . Post Office accounts of £3,544.50.
Self Adhesive Sheet 1* Class x 100
Between the period of 2 November 2010 to 31 January 2011 stamps with a value of £1271
were sold. During the same period stamps with a value of £6068 were reversed out of the
horizon system. The difference between stamps sold and stamps reversed out of the system
is £4,797. This action of reversing out more stamps than have been sold would result in a
surplus of cash in. i Post Office accounts of £4,797
Self Adhesive Sheet 2™ Class x 100
Between the period of 2 November 2010 to 31 January 2011 stamps with a value of £864
were sold. During the same period stamps with a value of £3200 were reversed out of the
horizon system. The difference between stamps sold and stamps reversed out of the system
is £4,797. This action of reversing out more stamps than have been sold would result in a
surplus of cash in Post Office accounts of £2336.00.
For this period of 02 November 2010 to 34 January 2011 sales of stamps amounted to
Signature Signature witnessed by
POLO11A Version April 2012
POL00105185
POL00105185
H
000019
SUPRVPSCEUCSETSESEeSUUeuUUevUeeUuUuUvUUEeNVUES
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and
5B; Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW
£2835.50 and the value of reversed stamps out of the Horizon system was £17638
resulting in a cash surplus at : Post Office of £14,802.50.
By reversing out stamps you are putting the stamps back into the stock holdings and
therefore increasing the number of stamps held at the branch, with the increased stock
levels the amount of cash required to balance the branch would reduce by the same value.
For example increasing the stamp holdings by £14,802.50 the amount of cash required to
balance the accounts would reduce by £14,802.50.
During any audit if a discrepancy is found within the postage stamps, the auditor has to sell
the stamps rather than adjust the number of stamps held. For example, the Post Office
declares they have 20 stamps at 60p but the audit reveals there are only 10 at 60p, the
auditor would sell 10 stamps at 60p (£6) and the postmaster would have to put £6 cash
into the accounts. The auditor sells these stamps instead of decreasing from 20 to 10 as
this is the correct accounting procedure.
Although SB/4 is referred to as adjustments to stock, it is the amount of stamps that had to
be sold through the Horizon system in order to correct the levels of stock held. ”
The selling and reversing of stamps on SB/24 would create a substantial surplus of cash in
‘ Post Office accounts and there has been no surplus cash declared on any of the
Branch Trading Statements SB/7 to SB/10.
During the period of 02 November 2010 to 31 January 2011 (SB/21), covering first and
Signature Signature witnessed by
POLOIIA Version April 2012
POL00105185
POL00105185
0000
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and
5B; Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW
second class large stamps and first and second class self adhesive stamps, stamps have
been reversed out on eleven occasions, with five being performed under the User ID KISO01,
three under the User Id of KISO02 and three under the User ID ULIO01. User ID KISOO1 and
KISOO2 are the User Id’s of ! :and ULIO02 is the User ID of
The stamps reversed out under the User ID of UMLO01 all took place on Wednesday 24
November 2010. The Trading Period for Period 7 (SB/8) ended on 17 November 2010, if
the balance of cash and stock took place once a week, the discrepancy as a result of
reversing out stamps.on the 24" November 2010 would have been found, similarly if the
balance of cash and stock took place only when the Branch Trading Statement was due, the
discrepancy would have been found when the Branch Trading Statement for Period 08
(SB/9) was produced on 15 December 2010,
I accessed the Post Office Management Information system known as Credence. to obtain all
items of stock received between the dates of 18 November 2010 to 16 December 2010 to
cover the period of the Branch Trading Statements for SB/8 and SB/9. No first or second
class large or first and second class self adhesive stamps were received. I now produce this
summary as $B/23.
To verify the figures, a check of the 50 x 2™ class Large stamps for the period of 17
November 2010 to 15 December 2010 (BTS SB/8 and SB/9) was made as per table below.
Signature Signature witnessed by
POLOTIA = Version Aprit 2012
20 I
POL00105185
POL00105185
From the table it can be seen that 139 stamp sheets were declared as being on hand and in
the Post Office when the balance was performed on 17 November 2010. Each full sheet has
a value of £25.50. Between 18 November. 2010 and the next balance on 15 December
2010 £535.50 of stamps were sold, equating to 20 sheets leaving 119 that should be
L
L
> 000021
BD Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and
D 5B; Criminal Procedure Rules 2005, Rule 27.1
b.) Continuation of statement of Stephen BRADSHAW
Ls)
Item Number I Number I Subtotal I Number I Sub total I Number
= declared I sold reversed declared
@ on SB/8 I SB/21. out of on SB/9
system
be] 50 xX 2 [139 20 119 160 279 279
=D class
Large
ps)
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declared on the next balance.
During this period stamps worth £4080 were reversed out of the system, equating to 160
sheets and therefore increasing the holdings to 279. When the balance was performed on
the 15 December 2010, 279 stamp sheets were declared as being on hand and in the Post
Office, ,
The monetary difference between the declared holdings and the actual holdings of the extra
160 sheets would create a surplus of cash in the accounts. A surplus of cash would be
created on all denominations of stamps that have been inflated as per exhibit SB/4.
Signature Signature witnessed by
POLOTIA Version April 2012
POL00105185
POL00105185
000036
Witness Statement Post Office Ltd
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980,
sub section. 5A(3)(a) and 5B; Criminal Procedure Rules 2005, Rule
271
Statement of Stephen BRADSHAW
Age if under 18 Over 18 (If over 18 insert ‘over 18')
(RE RE RE RRR RRR Ee e e e
This statement (consisting of pages each signed by me) is true to the best of my knowledge and belief
and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have wilfully
stated in it anything, which I know to be false or do not believe true.
Dated the 27" dayof January 2013
Signature
Further to my statements dated 4 April 2012, 18" June 2012 and 19" June 2012.
The office snapshot that has been printed off the Horizon system summarises the state of ,
the accounts, including the amount of cash, stock and postage required for the accounts to
balance and takes into account all transactions up to the time the snap shot was generated.
An office snapshot can be generated at any time.
Mr ‘was appointed sub postmaster in July 2005 and Sub postmasters are
contracted to provide services to customers. As such they receive a monthly remuneration
commensurate with the level of business conducted at the branch and are provided with a
balance of cash and stock to allow them to provide these services.
Mr Temuneration was approximately GRO for the period of April 2010 to
February 2011.
A more detailed explanation of exhibit SB/21 summary of Stock sold / reversed out of the
Horizon system for the period of November 2010 to January 2011 is as follows:
Signature Signature witnessed by
POL 011 (Side A) Version April 2012
POL00105185
POL00105185
000037
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and
58; Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW
50 X 1 Class Large Stamps.
On 8 November 2010 stamps with a value of £132 were sold and on 25 January 2011
stamps with a value of £33 were sold making a total of £165 worth of stamps sold.
On 24 November 2010 stamps with a value of £990 and on 13 January 2011 stamps with a
value of £3,300 were reversed out of the Horizon system making a total value of £4,290.
The difference between stamps sold and stamps reversed out of the systern is £4,125. This
action of reversing out more stamps that have been sold would result in a surplus in the
account of £4125.
50 x 2" Class Large Stamps
On 3 November 2010 stamps with a value of £25.50 were sold and on 9 December 2010
stamps with a value of £510 were sold making a total of £535.50 worth of stamps sold.
On 24 November 2010 stamps with a value of £765 and on 15 December 2010 stamps
with a value of £3,315 were reversed out of the Horizon system making a total value of {
£4,080. The difference between stamps sold and stamps reversed out of the syste is
£3,544.50. This action of reversing out more stamps that have been sold would result ina
surplus in the account of £3,544.50.
Self Adhesive Sheet 1* Class x 100
On 2 November 2010 stamps with a value of £82, on 5 November 2010 stamps with a
Signature Signature witnessed by
POLONIA Version April 2012
POL00105185
POL00105185
000038 ~— I
Witness Statement I
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and
5B; Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW
value of £41, on 11 November 2010 stamps with a value of £41, on 12 November 2010
stamps with a value of £41, on 3 December 2010 stamps with a value of £44, on 4
December 2010 stamps with a value of £41, on 6 December 2010 stamps with a value of
£41 on 9 December 2010 stamps with a value of £82, on 10 December 2010 stamps with a
value of £41, on 13 December 2010 stamps with a value of £41, on 14 December 2010
stamps with a value of £41, on 15 December 2010 stamps with a value of £41, on 17
December 2010 stamps with a value of £41 on 5 January 2011 stamps with a value of £41,
on 10 January 2011 stamps with a value of £205, on 12 January 2011 stamps with a value
of £44, on 14 January 2011 stamps with a value of £41, 17 January 2011 stamps with a
value of £41, on 19 January 2011 stamps with a value of £82 and on 29 January 2011
stamps with a value of £205 were sold making a total of £1,271.
On 24 November 2010 stamps with a value of £1,230, on 1 December 2010 stamps with a
value of £1,968, on 15 December 2010 stamps with a value of £2,050 and on 13 January
2011 stamps with a value of £820 were reversed out of the Horizon system making a total I
of £6,068 The difference between stamps sold and stamps reversed out of the system is
£4,797. This action of reversing out more stamps that have been sold would result in a
surplus in the account of £4,797
Self Adhesive Sheet 2™ Class x 100
Signature Signature witnessed by
POLOI1A Version April 2012
POL00105185
POL00105185
000039
Witness Statement I
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and
5B; Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW i
On 2 November 2010 stamps with a value of £32, on 3 November 2010 stamps with a I
value of £96, on 22 November 2010 stamps with a value of £64, on 25 November 2010
stamps with a value of £64, on 3 December 2010 stamps with a value of £32, on 4
December 2010 2 x stamp sales of £32 each totalling £64, on 7 December 2010 stamps
with a value of £32 on 10 December 2010 stamps with a value of £64, on 13 December
2010 stamps with a value of £64, on 20 December 2010 stamps with a value of £32 on 30 I
December 2010 stamps with a value of £32, on 12 January 2011 stamps with a value of
£32, on 17 January 2011 2 x stamp sales of £32 each totalling £64, on 19 January 2011
stamps with a value of £64, on 21 January 2011 stamps with a value of £32, on 29 January
2011 stamps with a value of £32 and on 31 January 2011 stamps with a value of £64 were I
sold making a total of £864.
On 17 November 2010 stamps with a value of £960, on 15 December 2010 stamps with a i
value of £1,600 and on 12 January 2011 stamps with a value of £640 were reversed out of
the Horizon system making a total of £3,200.
The difference between stamps sold and stamps reversed out of the system is £2,336. This
action of reversing out more stamps that have been sold would result in a surplus in the
account of £2,336,
For the period of November 2010 to January 2011 sales of stamps amounted to £2835.50
Signature Signature witnessed by
POLO11A Version April 2012
POL00105185
POL00105185
000040
Witness Statement
Criminal Justice Act 1967, Section 9: Magistrates Court Act 1980, sub section. 5A(3)(a) and
5B; Criminal Procedure Rules 2005, Rule 27.1
Continuation of statement of Stephen BRADSHAW
and the value of reversed stamps out of the Horizon system was £17638.
By reversing out stamps with a value of £14802.50 you are putting the stamps back into
the stock holdings and therefore increasing the number of stamps declared at the branch. As
the level of stock has increased the amount of cash required to balance the branch would
reduce by the same value. For example increasing the stamp holdings with a value of
£14,802.50 would then reduce the cash required to balance the cash and stock at the
branch by £14,802.50.
SB/4 is referred to as adjustments to stock, the difference between the declared levels of
stock on hand compared to the actual stock levels on hand has to be sold to balance the }
correct amount of stock held. i
For example on SB/10 the last completed Branch Trading Statement on 12 January 2011, I
the volume of 50 x 2™ class stamps held was declared as 278. On SB/3 the Horizon
snapshot print out, which indicates the amount of stock that should be on hand shows that
the volume of 50 x 2™ class stamps held was 277, indicating that one sheet of 50 x 2"
class stamps was sold between 12 January 2011 and the close of business on 7 February
2011. On completion of the audit the volume of 50 x 2™ class stamps transferred to the
interim sub postmaster was 117 making a difference of 160 between what they said they
held at the branch to the actual volume of stamps held.
Signature Signature witnessed by
POLO11A
Version April 2012
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POL00105185
POL00105185
000044
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and
5B; Criminal Procedure Rules 2005, Rule 271
Continuation of statement of Stephen BRADSHAW
This difference in volume can be seen on SB/4 and amounted to a cash value of £4080
being over stated. The total value of stock that had to be sold on 8 February 2011 to
balance the stock held at I Post Office branch was £17,961.18.
It can be seen on the Branch Trading Statements SB/7 to SB/10 for the 50 x 2" class
stamps that on SB/7 the volume was 110, SB/8 the volume was 139 SB/9 the volume was
279 SB/10 the volume was 278. The figure of 278 is reduced by one on the Horizon office
snapshot print out SB/3.
For the period of 02 November 2010 to 31 January 2011 (SB/21) a total of 21 sheets of 50
x 2" class stamps with a value of £535.50 have been sold but a total of 160 50 x 2™ class
stamps with have a value of £4080 have been reversed out of the Horizon thus increasing
the level of 50 x 2™ class stamps held by a volume of 160.
Signature Signature witnessed by
POLONIA Version April 2012
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POL00105185
POL00105185
00004?
Witness Statement Post Office Ltd
Criminal Justice Act 1967, Section 9; Magistrates Court Act
4980, sub section. 5A(3)(a) and 5B; Criminal Procedure Rules
2005, Rule 27.1 I
I
Statement of Stephen BRADSHAW I
Age if under 18 Over 18 (If over 18 insert ‘over 18’) I (
This statement (consisting of pages each signed by me) is true to the best of my knowledge and belief I
and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have wilfully I
stated in it anything, which I know to be false or do not believe true.
Datedthe 31% dayof January 2013 I
Signature
Further to my statements dated 4 April 2012, 18" June 2012, 19" June 2012 and 27"
January 2012. I
The call logs for the period of 8 July 2010 to 11 February 2011 were requested from the i
National Business Support Centre. The logs have been examined and show that no i
calls were made to the National Business Support Centre by Mr. regarding any
problems with the Horizon system. There are also no calls relating to cash
discrepancies or problems with balancing the office accounts for « Post
Office branch. I now produce these call logs as SB/24.
) The Branch Trading Statements should be signed and date stamped by the sub
postmaster and retained in a suitable folder for a period of six years. A Post Office
Local Branch Trading Handout is given at training to the sub postmaster and this
information can be found on page 3. I now produce this handout as SB/25.
The information can also be found by accessing the Horizon system and going to the i
Horizon on Line (HOL) Help link.
All other documents are retained in the branch for two years with the exception of
Signature Signature witnessed by
POL 011 (Side A) : Version April 2012
POL00105185
POL00105185
o0g044 I
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 4980, sub section. 5A(3)(a) and
5B; Criminal Procedure Rules 2005, Rule 27. 4
Continuation of statement of Stephen BRADSHAW 1
I
Moneygram sending and receive forms which are retained for five years. i
From business records i Post Office branch was audited and the cash and
stock accepted by Mr as the incumbent sub postmaster in July 2005. ]
The next audit was in February 2011 when Mr was suspended and a
discrepancy in the accounts was discovered. I
The cash and stock was then transferred to an interim sub postmaster in February 2011
and accepted as being correct.
The cash and stock was again transferred to a new interim sub postmaster in
September 2012. During the subsequent transfer of cash and stock after Mr I
suspension in February 2011 no problems or discrepancies have been reported.
Signature Signature witnessed by
Version April 2012
POLOTIA
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POL00105185
POL00105185
000033
Post Office Ltd
Witness Statement
Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980,
sub section. 5A(3)(a) and 5B; Criminal Procedure Rules 2005, Rute
274
Statement of Lee HEIL
Age if under 18 Over 18 (If over 18 insert ‘over 18') Occupation:
This statement (consisting of _ pages each signed by me) is true to the best of my knowledge and belief
and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have wilfully
stated in it anything, which I know to be false or do not believe true.
Datedthe 17" dayof December 2012
Signature
I am the above named person and I have been employed by Post Office Ltd for 13 years. My
current role is as a Network Support Admin Team Leader within the Post Office Network,
From my position in Post Office Ltd I have access to Post Office records including the training
records of sub postmasters and counter clerks who have attending Post Office Ltd Training
schools. I can say that where I refer to and or produce Post Office records that these records
have been completed in the ordinary course of Post Office business by persons who had or
may reasonably supposed to have had personal knowledge of that matter or the matters
dealt with in the information supplied. The person or persons who created and or complied
such records cannot reasonably be expected to have any recollection of the matter dealt with
in the information supplied.
I can say from Business records that sub postmaster at Post
Office branch received 10 days Post
Office Counter classroom training from 2 June 2008 to 13 June 2008. In addition to this
Signature Signature witnessed by
POL 011 (Side A)
Version April 2012
POL00105185
POL00105185
000034
Witness Statement
(Criminal Justice Act 1967, Section 9, Magistrates Court Act 1980, sub section. 5A(3)(a) and 5B; Criminal Procedure Rules 2005, Rule
274)
Continuation of statement of Lee HEIL
this training received a further 4 days on site training at I
branch from 4 July 2008 to 7 July 2008.
I now produce as LH/1, the Summary of Achievement of Performance Standards, this
summary shows that Mr attended all 10 days training and completed and passed his
training with a score of 8.06. The summary also shows that he obtained Security training
and his training and score for Unit 2 (9.00) and Unit 3 (6.00) for the subjects covered on this
part of his training.
I now produce as LH/2 Unit 1 session of the training and the subjects covered This shows
that Mr had an overall score of 9.17 on the subjects covered. i
Mr: was appointed sub postmaster of Post Office branch on 5 July
2008.
I can also say from business records that in addition to this training Mr received as
part of the on-going support post appointment further contact on three occasions by
telephone call or a visit. On 29 August 2008 he received a telephone call from an auditor,
on 17 October 2008 he received a visit to the branch and on 14 March 2009 he hada
further telephone call from an auditor A report was compiled covering these telephone calls
or visits and I now produce this report LH/3.
Mr completed his training to the standard required and he has not requested any
Signature Signature witnessed by
POL 011A Version April 2012
POL00105185
POL00105185
000035
Witness Statement
(Criminal Justice Act 1967, Section 9; Magistrates Court Act 1980, sub section. 5A(3)(a) and 5B; Criminal Procedure Rules 2005, Rule
274)
Continuation of statement of Lee HEIL
I
. . I
further visits or assistance with the running of : Post Office branch. i
If required I am willing to attend court.
UUUUEEUETHOKOHEHHBHSHHVUETTBUUVE
Signature Signature witnessed by
POL 011A Version April 2012
POL00105185
POL00105185
000501
Exhibit Number;
Identifying Mark: DW/4.
IN CONFIDENCE enuiving Marl
[To: From: : cc:
Paul Williams Dennis Watson Lesley Frankland
Contracts Advisor Field Support Advisor Fraud Team Manager
Pete Jackson
Field Support Team Leader
. Outlet Intervention Team
Date: 11.02.2011 _I
Audit of Post Office®
ae
introduced Thyself to the Postmaster Mr
Perform an audit of his cash on behalf of Post Office Ltd,
Mr I ‘ allowed me access to t
and advised him that I was to
and a notice placed on
ing this information. The audit revealed a shortage of £536 ~
I if that was what he expected he said it was different
he cash the Previous day but he was Prepared to accept
it. At this point at 09.40 I phoned yourself and made you aware that not only was
there a shortage on the day of £536 but also the balance snapshot was carrying a net
discrepancy of £2100+. I was then instricted to carry out a Tier 2 audit, I explained to
Mr! what I had been instructed to do and proceeded to perform a full
audit of all the cash and stock. At 11.40 am ! Field Support Advisor arrived
at the office to assist me with the audit
and I asked Mr
from when he had declared t
The audit revealed a sh
ortage in the branch of £21181.54. A breakdown of the audit
result and details of the
audit findings are as follows:
(+/-) Identified as a difference in cash figures
(+/-) Identified as a difference in cheque on hand figures
12.90 (+) Identified as a difference in stock figures
(+/-) Identified as a difference in postage figures
(+/-) Obsolete stock Not included in audit figures
(+/-) Identified as a difference in foreign currency figures
mmm mmin
V6.5 Aug 2010
DPR I
POL00105185
POL00105185
Exhibit Number;
Identifying Mark: DW/1.
(4/-) Transaction errors revealed to documentation
(+/-) Outstanding transaction corrections not processed
(+/-)__ Other
£
£ -
€ 24181.54 (-) Discrepancy as per office snapshot
£
£
21168.64 (-) Total Shortage/surplus (delete as appropriate)
The audit revealed major discrepancies in the stock of the large books (sheets) of
400X 1 & 2" class stamps and 50 X 1* & 2" class stamps. I asked Mr I
if he knew why this might be but he replied that he had no idea why it was so. I
considered that it could be a result of iterns being remitted in incorrectly and based on
that Kath Smith phoned the Remittance Team at P&BA Chesterfield and spoke to Julie
Crampton who said she would look in to it and phone back. When Julie Crampton
phoned back she informed us that there had been quite a number of sales reversals
for large books (sheets) of stamps at post office. Julie read out some of
the figures to Kath Smith and said she VJulie) would send an email with full
information. I again asked Mri I if he knew anything about these
shortages and he replied that he had no knowledge of any sales being reversed. Mr
said that there-had been a relief postmaster working at the office and
that it could have been him that was responsible for the reversals. I explained to Mr
that the majority of the reversals had taken place under his own user
name to which he replied that the relief had been using his, Mr : user
name.
-Mr 1 was then advised that he should satisfy himself that the figures of
the audit team were correct. Therefore, we asked Mr I if he would do
his own independent count of all the cash on hand again, which he declined.
I then telephoned Andy Carpenter at f ‘0 report a shortage of approximately
£21648.00, Andy Carpenter then asked to speak to Mr I and the :
decision taken was to precautionary suspend Mr at 12.45
pm and the assets were secured in safe until a relief could be found and
the keys taken by Dennis Watson.
The audit and subsequent transfer of the branch was concluded at 12.20 pm on Fri
41 Feb 2011. The branch was rolled into TP 10 BP**06 and a Final Account
produced.
The amount of £21648,12 was posted to Late Account.
I advised the NBSC that the branch would be re-opening on Mon 14 Feb 20114 at
09.00 am.
No Compliance Tests were carried out at this audit other than those control gaps that
were observed whilst on site
If you require any additional information, please contact me on the telephone number
below
Dennis Watson
Lead Auditor
V6.5 Aug 2010
000502
” Have you read 1-~ 4 above?
.I do not want to speak with a Solicitor at this time. Signed:
POL00105185
POL00105185
000503
Royal Mail Group
“This document explains your legal rights.
It is important that you read and understand it.
Date Shown: _ 7/4] 1s Time, Lt I2_, Hours _
Because you are suspected of having committed a criminal offence which may result in a criminal
prosecution I must inform you that: . ‘ ; :
You do not have to say anything, but it may harm your defence if you do not mention when
questioned something which you later rely on in court. Anything you do say may be givén in evidence.
Do you understand?
(Replyfo be writeh by person being interviewed)
I must also ifiform you that:
4. You are not under afrest. Exhibit Number
_ I \dentifying Mark
2.. You are free to leave if you wish.-(If the interview .s<scmg vormaucted anywnere otner thar Royal"°""""
Mail premises consent:must also be obtained from the'interviewée and person entitled to grant
entry to premises, to carry out the interview there). «a “ .
3. If you do remain you have the right to legal representation and advice‘including the right to speak
- with a Solicitor in private, either in person, on the telephone, or in writing, (The Solicitor will give
you advice regarding Legal Aid). t I can provide you with assistance in contacting a solicitor if you
wish. The interview can be delayed while legal advice is obtained.
4. You are entitled to read the Police and Criminal Evidence Act 1984 Codes of Practice if you wish.
The Codes set out your legal rights and the rules governing the conduct of this interview.
{Reply to be wiitheit’by. person’ being interviewed)
Do you understand 1 - 4 above?
(Reply to be written by person béifig interviewed) ~
I wish to speak with a Solicitor as soon as It.is practical, @) Signed: ‘ ; -
Or
If yott-do ‘not wish to have legal advice please give. reason why:
(RE RERER RE RERRE RRR EERE R ERE RE REE Ee ee
!f you'do nat want to speak with a Solicitor at this time, you-¢an change your mind at anytime duting
the interview. (3) : :
Do you understand?
(Reply to be written by person being interviewed)
Signed: : Date: Time: Hrs
Print-Name:
(4) To be'deleted if the interviewee has been arrested
(2)This sentence to be deleted when the interview Is conducted at-a police station,
(3) If a'solicitor is requested at any stage the Interview must-be immediately suspended,
GS001 Side A
Version 14 Oct 09
POL00105185
POL00105185
000504
Reminder of Legal. Rights on Continuation of Interview,
——— oe
Exhibit Number
Identifying Mark
Time and Date: ...
Time and Date: ....
Time and Date: ....
confirm that I have been reminded that I remain under caution (4) /re~cautioned w and reminded of my legal
tights, have also been reminded that I am not under arrest-and am freé to leave if I wish.
Dated: .
Signed: .., . pon
Signed;
Signed:
{wish to speak with a Solicitor as soon as practical. (5)
‘Signed: .
Signed:
Signed:
I still do not want to speak to.a Solicitor at this time at this time.
.. Dated: ..
... Dated::.
ww Dated: ..
If you. do not want to speak to a Solicitor at this time, you can change your mind at any time during the
interview. (6)
Signed: ... Dated:
wee Dated:
Dated:
Signed:
Signed:
(4) Delete as appropriate.. When there Is a break In questioning under caution and there is any doubt that the person being questioned is.aware that
he remains under caution, the caution shall be given again in full when the interview resumes,
(5) If a-solicitor is requested ‘at any stage the interview must be immediately suspended:
GSO01 Side B Version 12 Oct 09
i
C
BRR ERERERE RE RE RE REE E RRR ERE EE EE EE Be
STOCK VOLUKES
Euro Tehq
USA Tha
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Stamp Card
Christuast0 Mini
kocoagtives Hint
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FAB Berry App
2nd clas: .
2nd class fatge
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SplDel Sb:
SpiDel 34
2nd Large x 4
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SP Monthy oe
fh hatocard
WP person Photog
SP Weekly
B/R dayrovr adul
- PO Phonecrd £20
Camelot Cheque
Postal 0
We Discs
Instants £1
VOLUME
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VP VSUaV LAN
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POL00105185
POLO0105185
YVUVUIVY
‘Exhibit Nuqiver
‘
VIT7USE SOR Transactions: 48
; PO Sale +33 939.16
' Postal frdar Sylzs ae
irae Send Orc
pare ray Seng Ord 433.38
08:50 oysuzszult TPst0
tice Snapshot = Office Copy \
eeesneDiscrepanctas in this Recountaststss
2573. ’
Discrepancy
sDiscrepancy SHORT
‘#Hett discrepancy
*
: o>. +
ESRESERARERSRESEPEEREASEADEE ESS AARE RESET
VALUE ITEKS & KOP VOLUKE VALUE
26974.45
cork SE 14-45
i Cheque 4.8
me 25995.25
Suspended Sale 0.00
Suspended Sales wit
i$ Dotar meee
Fs furrency Sterling Equ 1792.24
alEAU DE: CHRNGE 4792-24
- ther festase Tters 3134
pUSTAGE 3574.94
TOTAL VALUE ITENS & HOP
RECEIPTS ©
Balance B/Fwd
Santander PaySer
. BUS den. vite
antender Change
enRO HOR Chi TTENS
Santander BB
GIRO TRANSCASH FEES
express4d
yopelertority
lobalexpress
+ Parcel:
ndel Priority
cals
cans = PARCELS
‘ DDd Bet Sn} by 9
3234243 *
VOLUKE VALUE
* 97863.82 -
59 41595.95°
oy See
3 4598-30
46320219-
31 0.00
‘a 0.00
3 0:00
59 agg
46.80
3 13:31
1 428.38
1 18
EIR
0.00
co 1945+
Post office Ltd.
Your Receipt
. FAD: *
~ VAT REG Mo. 8B 243 1700 02
pete of issue: iat 16:08
SeS8R0H: 2-954225
~ Stamp Card
.! 0.45
jst class Large
0.6 5.94
2nd class step
0.3% 0.96
2nd class Larse 0
firletter Pack
. . 1.98
Sa 2ndx100
102 4 . 3264.00
50 x 2nd Larse,
a 25.50 4080.00
S/a istx100
; * 41,00 6109.00
50 x Ist Large, -
@ 33.00 . 4290.00
jst class step
9 a 0.4 122.59
Special ist
a 1.64
_ Special 2nd
a . 0.64
Spactal Loe Ist
1 a 6 0.66
pecial Loe 2nd
. 8 0.51. 0.51
pactal 60p
1 A) 0.60
Special 67
1 a 0.67
Special £1.46
74 ! 1.46
SAS bk 2nd x12
1° 3.84 3.84
jst Large x 4
a 2.64
YP Person Phatoc .
g 2.00 2.00
$P Weekly : >
1 . 18.30
Sch Plus Bus ¥
8.50 17.00
Instants £1
. 4.00
Christagst0 Hint.
Thristaas 10 PP.” “5
risteas:
2 8 5.50 11.00
TOTAL DUE TO POST OFFICE 17961.18
Cash FROK CUSTONER 7961.18
BALARCE 0.00
Please retain for future reference
PERE RERER ES EERE RRE SESS ddd
Thank You
4 uuUuduo I
POL00105185
POL00105185
SVUTUUUETGUETTHEECSSSESUFUTEUUUUEUUUS
STOCK VOLUHES
Euro 1Chq 300
4
Stanp.Card - 298
Christuast0 Kini 3
Loconotives Mint Fy
Christaas 10 PP 2
FAB Gerry A
lusicals PP
lagic Realus PP
st class step 12
gE class Lerse 9
ASF Ist Class 2
RSF ist Large i
3S
‘=
2m
See OS
So.
8,
momma Sina moe.
SRSLSRVSSLSRSSSSN=SSSSN—B:
aetrocard Bus W
Scholars Photocr
SP Monthly
SP Phatocard
bus dayrover adu
¥P feces Photoc
fe
oe
st
‘3
a
a
a
pt
_
SB
B
re
ad
no mans coeraine,
Postal Orders
VL Discs
Instents £1
EXAKIHATION
Draver exaeined and cash and stock found
as shovn in this suuaary
2
2Ss.
ses
Datestaap
+ +
Simature...
Time. 2 ew ee ANSP
TRAHSFER
Cash and stock in this summary have been
transferred to ae .
Datestanp
t= +
Signature... ek
Tine. Vee AN/PH
; + END OF REPORT #8x
I
POL00105185
POL00105185
000507
" seevsaDiscrepancies in this Ac
OER
—===
11:38" 14702/2011 TP:10 BPz04 “sv:an
Final Balance - Office Copy
+Discrepanc)
yDiscrepancy SHORT
Nett discrepancy
- *
Jeon
VALUE ITEHS & HOP VOLUWE VALUE
Cash 24413.58
‘asl 2441358
Cheque 9.00
Cheques +, .0-00
HOP 24413.58
Suspended Sale 9.00
Suspended Sales 9.00
ur” 1408.15
fan Curren Sterling E Wea
n Currency Sterling Equ .
BUREAU DE CHANGE 1774.48
rostage step 3428.36
pther ‘ostage Iters 3428.36
POSTAGE 36
TOTAL VALUE ITEMS & HOP
RECEIPTS VOLUHE VALUE
Balance B/Fud 34022.49
‘Santander PaySer 8 378.00
Bus. ap at 60 3 3b. 3d
GIRO DEPS/TRAHSCASH 934.30
Santandar Depst 8 9.00
Santander Depst 1 0.00
antancer Change 1 0.00
Damen Tere 8 i
antander :
copa Es * it,
Hal fax Cashvdrt 2 i 5
Hage Cashudrl 1. fanaa
Deemer 5 >
WUT See
POL00105185
POL00105185
0508
Euro TChq [Stamp Bk Other
lUsA TChq $e Europe rate up to 40g x4
UK TChq kxrgov Rest of world rate up to 40g x 4
[australian TChg [WW Postcard Stamp Books I
[canada TChq I
I
Roll 1st x S00.
Roll 2nd x 500 PRY
: te
ieo i Roo Le
fo js Avo AU
Zoo 200
(So So I
- AST. \
A A2 I S3e0 TESKS i
a_Is [eso Aver t
tf. i ( at] ‘
£__I3e EXd
I
;
i
er rs
io 1e
i’ “al Airtetters - single Sula *
aw water PicPk (Aero Packs) et F
[Airletter PicPi2(Aero Packs) q
Airpack Worldwide 3009
[Airpack Europe 300g I
[Air Sure Europe !
lair Sure Worldwide ii
hs i
International Signed Europe ;
international Signed Worldwide fi
New Airpack Europe 500g =
New Airpack Worldwide 5009
A
io Iiso bas:
too [vo wet I
ito 2S.
Ea a4
tS clase [isso [ale
Be
24 [40 [200 413 ($e Cth. !
Al ge tT}
& [Se [eo Tol q
(> [Ko sz I— I
Bl Se [re Cee
ule I SO GY
GG [tos [So [So [zn hk
3 I to IZ 4d
uu loo ws i I
2a I fe nel ¢ '
& I to lel
_ a_I[te 2a}
ny e [ete are a I
oi 1
A
Xs
ne I
L
certify that the stock gn hand at audit was counted by myself and was accurately recorded on this form for the audit Jeader
GRO
aA A @ 4 i » =
aAaannsanananenareneanenaeanenananana
13:59 08/02/2011
Cash On Hand B Ewd
All Currencies Awaiting Collection B Fwd
Suspense B Fwd
Other MOP B Fwd
ForEx B Fwd
Other Postage B Fwd
Remittances In Total
All Currency Rems from SUS
Gains to/from Suspense
All Currency Pouches Despatched
Transfers In from othér SUs
Other Receipts
Remittances Out Total”
All Currency Pouches Despatched yia Sus
Losses to/from Suspense
All Currency Rems to Suspense
Transfers Out to other sus
Other’ Payments
Cash On Hand C Fwd :
All Currencies Awaiting Collection C Fwd
Suspense C Fwd
Other MOP C Ewd
ForEx:¢ fwd
Other Postage C Fwd
Total © Fwd
{Trading position (+/-)
Discrepancy OVER Transferred
Discrepancy SHORT Transferred
Discrepancy OVER Resdlved
Discrepancy SHORT Resolved
Total Branch Adjustments
Final Branch Tradin
POL00105185
POL00105185
Reprint for 1)
g Statement - Office Copy
Branch Total
'11304.64
500,00
0.00
0,00
7411.82
3239.55
109122.84
24470.00
168168.41
39042.20
4590.00
0.00
4090.00
24470.00
225483.88
24656.82
0.00
0.00
0.80
1643.77
2919.79
35221.18
0.00
0:00
1065.56
0.00
1065.56
1065.56-
FAD —
Suspense
500.00
0.00
4090.00
0.00
4590.00
0.00
0.00
= 0.00
5 13/10/2010
From 15/09/10 To 1.
SU AA
8304.64
0.00
7411.82
3239.55
109122.84
0.00
4590.00
0.00
168168.41
39042.20
0.00
4090.60
24470.00
201013.88
21656.82
0.80
7643,77
2919.79
2221.18
0:00
0.00
1065.56
0.00
1065.56
1065. 56-
3/20/10
su ATM
3000.00
24
24
0.00
0.00
470.00
0,00
0.00
0.00-
0.00
0.00
470.00
3000.00
0,00
0.00
0,00
3900.00
0.00
0.00
0.00
0.00
0.00
0.00
Page 1
TP 06
ts
7
UUUIIYU
9 08/02/2011
DESCRIPTION
Euro TChq
USA TChq
UK TCha
Stamp Card
HouseStuartMins
fWinniePoohMini
_HouseStuart PP
Medical PP
Britain Alone PP
GB RailwaysPP
OlmpéParalmpee
Festivalstp PP
WinniePoohPP
RSF ist Class
ist class stmp
RSF ist Large
Ast class Large
2nd class Large
and class stmp
SplDel SD3
Airletter Pack
Airletter “Single
splDel S02
SD up to 100 gms
SD 101-560 gms
s/a 2ndxi00
50 x 2nd Large
S/a 1stxl00
50 x ist Large
Special 60p
Transaction Corrections
I certify tha
e the content of this balancing and trading statement is an accurate reflection of the cash and stock on hand a’
POL00105185
POL00105185
CS
FAD Page 2
Reprint for 18:15 13/10/2010 TP 06
pinal Branch Trading Statement ~ Office Copy From 15/09/10 To 13/10/10
= Stock Holdings at End of Period
VOLUME DESCRIPTION VOLUME, DESCRIPTION VOLUME
300 Special 67p 395
2850 Special 8p 293
4500 special 97p 433
360 Special 62p a
2 Special 1st 2234
9 Special 58p 285
5 lst Large x 4 94
6 2nd Large = 4 125
1 SAS bi: lst 12 312
4 SAS bk 2nd 2 12 386
6 SAS bk 1st x 6 294
2 Sch Plus Bus M 34
ql Sch Plus Bus W 126
200 metcocard Bus W 18
1346 Scholars Photesr . 12
150 SP Monthly = * 225
462 SP Photocard : 19,
299 bus dayrover adu 32
294 YP Person Photoc 30
10 SP Weekly . 46
3 B/R dayrove adul 22
40 B/T rover family, 31
10 Metro Photocard 15
125 Metrocard Bus M ” 93
50 PO Phoneerd £5 24
137 : PO Phoneerd £10 ul :
110 FO Phonecrd £20 26
82 . Postal Orders 295
99 MVL Discs 2654
277 Instants £1 569
tt this branch.
Signature:
+** END OF REPORT ***
UUUd 11
13231 08/02/2011
Cash On Hand B Fwd
All Currencies Awaiting Collection B Fwd
Suspense B Ewd
Other MOP B fwd
ForEx B Ewd
Other Postage B Fwd
‘Remittances In Total
All Currency Rems from SUs
Gains to/from Suspense
All Currency Pouches Despatched
Transfers In from other SUs
Other Receipts
Remittances Out Total .
All Currency Pouches Despatched via Sus
Losses to/from Suspense
All Currency Kems te Suspense
_ Transfers Gut ‘to other SUs*
Other Payments
Cash On Hand © Fwd
All Currencies Awaiting Collection © Fwd
Suspense C Fwd
other MOP © Fwd
ForEx ¢ fwd
Other Postage C Fwd
Total © Fwd .
Trading position (+/-)
Discrepancy OVER Transferred
Diserepancy SHORT Transferred
Discrepancy OVER Resolved
Discrepancy SHORT Resolved
Total Branch Adjustments
FAD,
Reprint for 20:10 17/11/2010
Branch Total
24656.82
0.00
0.00
0.80
7643.77
2919.79
120429.55
5118.03
0.00
5118.03
33630.00
229792.30
$5141.55
$118.03
0.00
5118.03
33630.00
304877 ,34
17715.15
0.00 -
0.00
0.80
4000.29
3707.90
25424.14
0.00
0.00
4211.21
0.00
4211.21
4211,21-
Suspense
0.00
0.00
$118.03
0.00
5118.03
0.00
SU AA
21656.82
0.80
7643.77
2919.79
120429.55
0.00
5118.03
0.00
229792.30
55141.55
0.00
5118.03
33630.00
271247.34
14715.15
0.80
4000.29
3707.90
22424,14
0.00
0.00
4211.21
0.00
4211.21
4211.21-
Final Branch Trading Statement - Office Copy From 13/10/10 To 17/11/10
su AT™
3000.00
0.00
0.60
0.00
0.00
0.00 °
0.00
33636.00
6.00
0.00
0.00
0.00
0.00
33630,00
3000.00
0.00
0.00
9.00
3000.00
9.00 °
0.06
0.00
0.00
0.00
0.00
POL00105185
POL00105185
rt
13:31
Transaction Corrections
I cert:
eaeaannaanannnanaacnwnnmennnnaeaaaa’nr
FAD
Reprint for 20:10 17/11/2010
POL00105185
DESCRIPTION
Metrocard Bus M
FO Phonecrd £5
PO Phonecrd £10
PO Phoneerd £20
Postal Orders
MVL Discs
Instants £1
08/02/2012
Final Branch Trading Statement - Office Copy From 13/10/10 To 17/11/10
Stock Holdings at End of Period
DESCRIPTION VOLUME . DESCRIPTION VOLUME
Euro TChq 300, “$0 x lst Large 93
USA TChq 1250 Special 60p 221
UK TChq 4500 Special 67p, 96
Stamp Card 181 Special 88p 65
Christmas10 Mini 3 Special 97p 387
HouseStuartMin$ 2 Special £1.46 237
WinnLePoohMins 3 Special ist 7519
Christmas 10 PP 7 Special Lge ist 968
HouseStuartPP 5 Special Lge 2nd 958
Medical PP 5 Special 58p 63
Britain Alone PP 1 Special 2nd 19575
GB RailwaysPP 4 lst Large x 4 160
OlmpéParaimpPP 6 2nd Large x 4 17
Festivalstp PP 2 Christmas 1stBk 251
WinnieFoohPP 4 Christmas 2ndBk 946
RSF lst Class 200 SAS bk ist x 12 450
lst class stmp 1350 SAS bk 2nd x 12 535
RSF ist Large 150 SAS bk ist % 6 273
ist class Large 1219 Sch Plus Bus M 87
2nd class Large” 1137 Sch Plus Bus W 149
2nd clasy stmp 500 metrocard Bus. W 115
SplDel S03 10 Scholars Photocr 53
Airletter Pack 3 SP Monthly 276
Airletter Single 39 SP Photocard 69
SplDel SD2 A bus dayrover adu 32
SD up to 100 gms 125 YP Person Photor 83
SD 101-500° gms 50 SP Weekly 97
S/a 2ndx100 252 B/R dayrovr adul 19
50 x 2nd Large 139 B/T rover family” 30 ‘
S/a 1stxi00 152 Metro Photocard 14
3
ify that the content of this balancing and trading statement is an accurate reflection of thi
Signature:
+++ END OF REPORT ***
e cash and stock on hand at this branch-
_POL00105185
____POL00105185
POL00105185
. FAD page 1
31 08/02/2012 : Reprint for 19:23 15/12/2010 Te 08 .
Final Branch Trading Statement - Office Copy From U7/11/10 To 18/12/10
Branch Total Suspense SU BA su ATM
sh on Hand B Fwd 17715.15 4715.15 3000.00
} currencies Awaiting collection & Fwd 00 0.00
ispense B Ewa 0.00 0.00 .
thee MOP B Ewd 0.80 0.80 0.00
prey, B Pwd 4000.29 4000.29 0.00
ther Postage 8 Fwd 3707.90 3707.90 0.00
emittances In Total 139969.14 13996914 0.00
ty currency Rems from SUS 6275.00 6275.00
‘sins to/from Suspense 0.00 0.00 0-00 0.00
11 Currency Pouches Despatched 3775.00 3775.00 0.00
‘cansfers In from other SUS 23220.00 0,00 23220.00
yther Receipts 149785.61 149785.61 0,00
gemittances Out Total 31360.72 31360.72 0.60
All Currency Pouches Despatched via Sus 3775.00 3775.00
Losses to/from Suspense 0.00 0.00 0.00 0.00
Me Garrency Rems to Suspense 6275.00 6275.00 0.00
Muansfers Out to other SUS 23220.00 23220.00 0.00
other Payments 240703.36 217483. 36. 23220.00
Hand Ewe. 31706.45 so 28706.45 3000.00
All currencies Awaiting Caliestion CES 2500.00
suspense. ¢ Fwd 0.00 0.00 -
Qrher woe Cc fwd 0.80 0.80 0.00
Forex C 6379.69 6379.69 0.00
Other Postage Cc Pwd 2527.87 2527.87 0.00
total ¢ Fwd 4314.81 2500.00 37614.82 3000.00
wpeading position (+/~) 0.00 0.00
piserepancy OVER transferred 0.00 0.00
Discrepancy SHORT transferred 3658.13 3658-13
Discrepancy OVER ‘Resolved 0.00 0.00
Biecrepancy SHORT Resolved 3658.13 3658.13
otal Branch Adjustments 3658.13-
POL00105185
13:31 08/02/2011
DESCRIPTION
Euro TChq
USA
UK
TChq
Tehq
christmasl0 Mind
HousestuartMins
WinniePoohMint
Christmas 10 PP
HouseStuart PP
Medical PP
ritain Alone PP
GB RailwaysPP
olmpéParalmpeP
Festivalstp Pe
- WinniePoohPP
RSF
ist
RSF
ist
2nd
and
ist Class
class stmp
ist Large
class Large
class Large
class stmp
SplDel SD3
Airletter Pack
Airjetter Single
SplDel SD2
SD up te 100 gms
SD 101-500 gms
s/a
s/a
2ndx100
50 x 2nd Large
Astx100
50 x Ist Large
qransaction Corrections
I certify
that the content of this balancing and trading statement is an accura
FAD Page 2
Reprint for 19:23 15/12/2010 TP 08
Final Branch Trading Statement ~ office Copy From 17/11/10 To 15/12/10
Stock Holdings at End of Period
VOLUME DESCRIPTION VOLUME DESCRIPTION VOLUME
300 Special 60p 2 ° PO Phonecrd £10 11
1250 . Special 67P 4 PO Phonecrd £20 26
4500 special 88p 1 Gamelot Cheque 8
3 special 97P 4 Postal Orders 242
2 special £1.46 aad MVL Discs 3860
3 special 1st 5840 Instants £1 $22
4 special Lge ist 639
Ss Special Lge 2nd 6719
4 special 2nd 2
1 ist Large % 4 135
4 and Large x 4 108
6 Christmas 1stBk 100
2 Christmas 2ndBk 529
4 SAS bk ist x 12 389
200 SAS bk 2nd x 12 354
1350 SAS bk ist x 6 156
150 Sch Plus Bus M 60
1200 Sch Plus Bus ® 59
1100 metrocard Bus W 112
448 Scholars Photocr 53
10 SP Monthly 272
3 SP Photocard 69
35 bus dayrover adu 30
9 YP Person Photoc 82
125 . SP Weekly 97
59 B/R dayrove adul te
290 B/T rover family 27
279 Metro Photocard 44
271 Metrocard Bus M 184
122 PO Phoneced £5 24
2.
Signature:
+++ END OF REPORT ***
__POL00105185
—_
te reflection of the cash and stock on hand at this branch.
POL00105185
POL00105185
— .
UUUS Td
12:03 08/02/2011
Cash On Hand B Fwd
All Currencies Awaiting Collection B Ewd
Suspense B
Other MOP B fwd
ForEx B Fwd
other Postage B Ewd
Remittances In Total
All Currency Rems from SUs
Gains to/from Suspense
fil Currency Pouches Despatched
Transfers In from other SUS
other Receipts
Remittances Out Total
Ait Gucrency Pouches Despatched via Sus
Losses to/from Suspense
All Currency Rems to Suspense
Transfers Out to cther sus
Other Payments
cash On Hand C Fwd
Ali Currencies Awaiting Collection. © Fwd
Suspense C Fwd
Other MOP C fwd
ForEx ¢ Fwd
Other Postage © Fwd
Total ¢ Pwd
grading position (+/-)
Discrepancy OVER Transferred
Discrepancy SHORT Transferred
Discrepancy OVER Resolved
Discrepancy SHORT Resolved
qotal Branch Adjustments
FAD
Reprint for 18:19 12/01/
Final Branch Trading Statement ~ Office Copy
Branch Total Suspense
31706.45
2500.00 2500.00
0.09 +0.00
0.8¢
6379.69
2527.87
64300.00
3401.76, 3401.76
_ 0.00 0.00
$901.76 -
20410.00
161606.¢1
34420.95
5901.76 5901.76
0.00 0.00
3401.76
20410.060
216736.05
11087.63
0.00 0.00
9.00 0.00
0.80
3220.86
3544.53
17963.82 0.00
0.00
0.00
479.48
0,00
479.48
479,48~
2011 *
From 15/12/10 To 12/01/11
sU AA su ATM
2706.45 3000.00
* 0.80 000
6379.69 0.00
2527.87 0.00
64300.00 0.00
0.00 9.00
5901.76 + 0,00
0.00 20410.00
161606.01 0.00
34420.95 0.00
0.00 0.00
3401.76 0.00
20410.00 0.00
196326.05 20410.00
¢097.63 3000.00
0.80 0.00
3220.86 0.00
3544.53 0.00
14863.82
0.00 +0.00
0.00 0.00
479.48 0.00
0.00 0.00
479.48 0.00
479.48 0.00
Page 1 —
Te 09
POL00105185
POL00105185
000516
12:03 08/02/2011
DESCRIPTION
Euro TChq
USA TChq
UK TChq
Stamp Card
Christmasi0 Mini
FAB Gerry A Mini
Christmas 10 PP
FAB Gerry A PP
RSF 1st Class
st class stmp
RSF 1st Large
ist class Large
2nd class Large
2nd class stmp
SpiDel SD3
Airletter Pack
Airletter Single
SplDel SD2
SD up to 100 gms
SD 101-500 gms
S/a 2ndxi00
50 x 2nd Large
S/a 1stxl00
50 x Ist Large
Special 66p
Speci2l 67p
‘Special 97p
Special £1.46
special 1st
Special Lge ist
Transaction Corrections
+ certify that the content of this balancing and trading statement is an accurate
7%
FAD Page 2
. Reprint for 16:19 12/01/2011- TP 09
Final Branch Trading Statement - Office Copy From 15/12/10 To 22/01/11
Stock Holdings at End of Period
VOLUME : DESCRIPTION VOLUME : DESCRIPTION VOLUME
300 Special Lge 2nd 19 ‘
1250 Special 58p 1
4500 Special 2nd 2
100 lst Large x 4 . 142
3 and Large x 4 7 1sé
9 SAS bk Ist x 12 548
2 . SAS bk 2nd x 12 _ 59h
13 SAS "bk Ist x 6 378
200 . Sch, Plus Bus M 86
1261 Sch Plus Bus W 1687
150 metrocard Bus W 1124
1137 Scholars Photser 527
1046 SP Monthly 268
1617 SP Photocard 6
10 bus déyrover adu 29
3 YP Person Photoe 807
34 SP Weekly = * s7 7
8 : B/R dayrove adul 1a
125 B/T rover family 2 :
50 Métro Photocard are
407 Metrocard Bus M 182°
278 PO -Phonecrd £5 24
283 PO Phonecrd £10 10
222 BO Phonecrd £20 26
1 Camelot Cheque 3
2 Postal Orders 222
207 MVL Discs 2698
12 Instants £1 + 364 .
1218 . .
- 4
3
reflection of the cash and stock on hand at this branch.
Signature:
‘+++ END OF REPORT ***
ROYAL MAIL GROUP - CONFIDENTIAL
Record of Taped Interview
Record of Taped Interview Summary
POL00105185
POL00105185
000517
Royal Mail Group
Person interviewed:
Place of Interview:
Date of Interview:
Tape reference no.:
KEUW INCE
TRAINING ROOM
DELIVERY OFFICE
7412
071401
Exhibit No: SB/13
Number of pages: 12
Signature of interviewer producing record
Time commenced: 11.14 i
Time concluded: 11.53
Duration of Interview: 42 MINUTES
Interviewing Officers: I STEPHEN BRADSHAW (SB) ANDREW WISE (AW) I
Other persons present:
Tape counter Person TEXT
times speaking
Voice identification of everyone present and the nature of the enquiry
explained. Permission to tape record given.
} 130 KI cautioned and reminded of legal rights. KI told (4) he is not under
arrest, (2) is free to leave, (3) is entitled to legal representation and
advice including the right to speak with a Solicitor and (4) is entitled to
read the Police and Criminal Evidence Act 1984 Codes of Practice
setting out the rules and rights governing the conduct of this interview.
The necessary form completed and signed - Solicitor present.
The Royal Mail Employee Rights to a Friend at an interview or search
3.00
6s015
form GS003 completed and signed. Offer of friend - friend declined.
Version 8 07/09
POL00105185
POL00105185
vuua ls I
Royal Mail Group i
ROYAL MAIL - CONFIDENTIAL .
Record of Taped Interview - Continued
I
Tape counter I Person TEXT
times speaking I
4.40 Kl was questioned regarding an Audit conducted on 8" February 2014 II
which revealed a shortage of just over £21,000 and states:-
4.56 KI Firstly I don’t know where it's arose from. We were doing balances of
the stamps and the stock but not the safe stock and in the audit, while
the audit was taking place that figure jumped several times from 17, 18 {\
to in the end then they came back with a figure 3 days later of 21,000.
I wasn't present all the. time while the audit was taking place ‘cos in the
middle of it they says once they found a discrepancy I got suspended
and they won't let me back into the Post Office side.
6.40 KI denied being asked to re-audit everything himself and said he was
simply asked ‘this is what we've found sign this here’. }
7.28 SB Now you're saying 3 days later?
Kl Yeah because he couldn't finish the audit off that same day so they came i
back, he couldn’t come back the next day so we were closed for another
day and then he came back on Wednesday no he came back on the.
SB They came back on the 111" that was to transfer the branch to another
Sub-Postmaster that wasn't the audit, the audit was concluded on the
8" February.
7.50 KI Right ‘cos my understanding was the audit was still in process.
SB No no the audit would be completed. Once you're suspended the audit
“ was completed and then you gave permission for the Post Office to be
run by an interim Sub-Postmaster.
KI Yeah ‘cos that's what the Contracts Manager asked me to do.
SB Yeah and it’s 3 days later when the audit concluded and transfer was
concluded on the 11" February.
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8.30
9.20
11.15
15.40
17.29
gso1s
Kl
SB
Well the figure of, the 21,000 came on that 3 day it didn’t come on the
first day.
KI reiterates the figure kept changing on the auditor's laptop and he was
told the figure of 21,000 on the.3™ day when he signed the Post Office
over to the interim Sub-Postmaster.
KI states he took over the Post Office in July 2008 at which time he
employed 2 staff. He By August 2010 he only had 1 member of staff,
this being ( ). Kl confirmed that his hours were on an
adhoc basis coming ‘in and out’. worked 10 to 4 Monday to
Friday (with a break for lunch when they stayed open) with himself
covering Saturdays alone.
KI confirmed that he would therefore work 9 to 10, during the tunch
hour then 4 - 5.30 and Saturdays 9-12.30. He said there are 3
counter positions but they only use 2 with him using the rhiddle one.
They do not share passwords and he temporary locks his terminal when
he is away from it. KI considers himself to be competent with Post
Office transactions. is still receiving training.
KI states most of the time he would produce the branch trading
statement but ! -would do extra hours when needed to help.
Just talk me through how you would do the balance, I understand that
some of the stock you would count throughout the day, you're trying to
make, in your mind you're trying to make life easy for you for when you
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I
Tape counter Person TEXT
produce your balance so if you've got a book of stamps you would count
what's in there because you may not use them so during the day your
customers have gone it’s half past 5 you now start doing the balance ok.
Now the purpose of the balance is to check that everything that you
should have is there because you're custodian of Post Office money and
the stamps and stock.
KI Can I just say I was never shown the back office at all I had to learn that
from somebody else who was teaching me you know the previous.
SB And again we will check it out but my understanding and I'm sure it's
Andrew's understanding as well that when you've done your initial
training, a trainer is on site while you produce your first, at least one of I
your branch trading statements you will be shown everything that sort
of goes through it. However you know I take on what you say and we'll 1
see but how confident was you then about producing this branch trading
statement?
18.59 KI Well we counted the cash.
SB Right is there anything you done before counting the cash?
2 KI We used to do the reports you know the daily reports.
SB Yeah you'd do your daily reports you've sent them off ok, is there
anything you've done before you start counting the cash? Did you i
produce anything off the Horizon system?
KI No.
SB Did you never print off a balance snapshot?
KI No.
SB Never in all your time?
KI I have printed a balance snapshot but never for a balance.
SB Ok so, ok just talk through it then you count your cash?
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20.30
21.40
CUUUUTT TTT ETKESUHHUEHEEHHYEVEUENY
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Kl
SB
KI
MP
Kl
SB
Kl
SB
We count the cash, we counted the stamps on the counter and basically
that’s it, just counted those stamps at the back stock, we knew how
much was there we had it on a sheet you know how much stock was, we
never actually counted that and we just count the stock on hand on the
counter.
KI confirmed they did not count the bulk stock when doing the balance
every month and just took the figure from the sheet.
Right so what you do is you're keeping a record, you've initially counted
all your bulk stamps and then you keep a record and again we use the
example 10 sheets, so say for example you take a full sheet out you
cross out 10 and leave 9?
Yeah leave 9 yeah.
Yeah but what Mr. Bradshaw is saying that you're saying that when the
stock is delivered, the bulk stock is delivered, you've counted it and put it
in the store room yeah?
That's a different question.
Well no actually Mr. correct it does come in at some stage.
When it comes from Post Office, when it usually came from Post Office
we just checked it off basically and then put it into the back, we never
. actually physically counted that.
Right but just to go onto what Mr said but you're taking 10
stamps, again that's down to you if you haven't, if you don’t count what
you receive and it’s short, anything that’s missing is down to you
because you're signing to accept 10 sheets have been delivered in. Now
if you're taking 10 sheets in and you've got 10 sheets in the back you
change your piece of paper to read 20 and then when you give them out
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DER RRR RRR RRR ERE REPRE RRR Se ee ee
KI
SB
KI
SB
KI
SB
it goes down to 19, 18 and so on so at some stage in your mind you
have got an idea of how much cash and stock you've got haven't you?
Yeah.
Right and then so you've added your stamps from the book you've added
the bulk from there you've counted your cash and you put them figures
into the machine and then you produce-a balance doesn't it?
Yeah.
And from that balance it tells you whether you're perfect and you
haven't lost a penny and haven't gained a penny, you've gained some
Money or you've lost some money. Now what were your balances like?
I think it always showed a loss.
Right always showed a loss ok. Why did it always show a loss do you
think? ‘Cos in simplistic terms, person comes in with money you sell
them a stamp ok. If they give you £4 stamps have gone up now so
they're 46 so you give them 54p change. Before that it was 41p so you
gave them 59p change so you get an extra £1 in your coinage and you
get the denomination of the 59 or 54p and then your value of your
stock, the stamps decrease by 11 so if you don’t make any mistakes the
money comes in and the paper goes out, the machine adds it all up for
you and then you get your perfect balance ok, When you're short ok
you say you're always short that normally comes 3 ways isn't it, you're
being careless ‘cos somebody's given you money and you're given the
wrong change, you're not taking the money when you're selling
something, incompetence a little bit like the carelessness, you don’t know
what you're doing so you're just giving money backwards willy nilly or
somebody's taken stolen cash stolen stock and that's how you end up
with shortages. In the retail trade we call it shrinkage and all this but in
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26.45
28.47
29,35
29.57
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SB
KI
SB
Kl
SB
Kl
SB
KI
SB
KI
effect it’s all about theft that people are taking something that doesn’t
belong to them.
KI said his losses were about £20 to £30 but rose to about £1400 about
October 2010 which was settled centrally. He thinks the next shortage
was about £400 in January which was added to the audit.
Right so that explains then when the auditors went there they found a
loss of about £500 and that escalated the audit up to go back toa
question Mr ' had before. That's why one person arrived and then
2 people finished off your audit because they found the loss and they
went from checking your cash to actually checking everything that you
held in the branch yeah that right?
That's what happened yeah.
Ok so we've got the £1400 which is the October one ok let’s just take
another step back now. On a daily basis which is the bit what you were
going to say just before to assist you when you know about these losses,
you would do something that’s known as a cash declaration ok. Can you
explain to me who done them and what you did with a cash declaration?
It was done both, I did them and he, you know the other clerk did them
as well.
Ok what time would you normally do them?
Between half 4 quarter to five maybe to 5.
Now you say the other clerk done them.
As well.
Why did he do it did he have his own stock unit?
No it was a shared stock unit.
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SB Right so it’s a shared stock unit. Ok so if he left at 4 o'clock would he do
a cash dec?
Kl No.
SB - Ok but you would then do it between half past 4 and 5 o'clock? I
KI Yeah. I
SB Ok. If he didn’t leave at 4 o'clock you'd have asked him to stay behind
and he’s working until'5 o'clock or half past five, is he the person who \
then produced the cash dec?
KI Sometime yes,
SB Right or sometimes do it yourself? H
KI Or sometimes I did it. I
SB Ok so how did you produce your cash declaration? \ i I
KI We entered the figures, we counted all the cash. The bulk cash now is I
counted, pre-counted it was banded up into £5,000 so to make it easier
for us to count and we did the coins separately they were counted and
we had little slips telling us exactly what they counted.
SB Yeah and then you entered them in?
KI And then you entered them in.
SB And then you press a button.
KI Yeah and it shows you how much you're down or up.
SB Down or up right. Is there any time.when you've done cash declarations I
that the money was showing strange
KI No it never showed strange figures. I
SB Right so it didn’t say you were, for October, if we broke that down into a
weekly thing, I know it’s very simple but if we broke that down to £300 a
week you didn’t and over the period of the first week start seeing the I
money creep up to £300 then during the second week creep up to
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£600, during the third week creep up to £900 and then. i
KI Yeah and that. On that example yeah.
SB So what you're saying is your cash is out, for the example of October,
the £1400 you knew from the end of your previous trading statement to
the end of the other one that your cash was out when you produced
your cash declaration?
KI Yeah the cash was out yeah.
SB Right so each time your cash was out.
KI I knew how much cash was out.
SB Yeah and it built up so you knew prior to the branch trading statement
that you were expecting to show a loss in the region of £1400 if we use FI
October as the example. ia
KI Yeah.
SB Ok and that’s the one you're saying you settled centrally and sort of paid. i
If we was, you know and we're talking examples and simplistic, if after
the first week it was £300 out, what did you do?
Kt I looked at the transactions that were happening to try and find it.
When we did the, when he did the balance he usually told us if there
were any stamps that were out and stuff like that so we checked those
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on the books. i
SB Right so. I
32.50 Kl But they were always out by 1 or £2 so they were always showing. I
SB So your stamps were sorted out?
Kl Yeah.
SB Or the cash it out but you tried to find out where the money was?
KI Yeah but we couldn't find it.
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times’ speaking
33.15 KI states he did not phone the helpline regarding the losses,
33.30 KI shown branch trading statement for October 2010 showing a
£1065.56 loss which he said he settled centrally clearing his account
before trading period 7, as far as he could recall.
37.05 Kl was informed the loss at trading period 7 was in fact £4,211.00,
£3658.00 at period 8 and £479 by January.
37.20 SB
So your first and last one are within the balance but you're out by the
middle 2 and that's why I'm saying figures like that will stand out and
you will remember. You remembered your £1400 you remembered
your £400 you don’t remember nearly £8,000.
KI I don’t remember doing that. :
SB Well that’s your Post Office that’s what's been done right so if that loss is
out how would you make good your accounts? You're £4,000 short
then right how have you made good that loss?
KI I think if it was that amount.
SB Not it is that amount,
KI I would have contacted Chesterfield about that one. I
SB
I've just asked you and all your remember contacting Chesterfield is
about the first one and they're big amounts to me that you will I
Temember and you'll be going hang on something's wrong in this Post
Office so how did you make good, how did you manage to get your
account straight for the next one in trading period 8 when you were
£4,000 short and that’s short by that, did you put any money in and that
loss is part of that loss?
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Record of Taped Interview ~ Continued I
Lb)
Bo ince I speaking mer
@» KI I think that loss might have been part of that loss.
» SB Right so what you've done is when that money come in there the
Le) £4,214, you haven't contacted Chesterfield, you've let that roll over into
LJ that one?
@D MP And is that a roll over figure then?
BD SB “I Well again that's the following one so it’s one of two ways it’s whether
@ you've got a further loss of 3,000 or whether that loss is part of that
> loss,
@ Kl Every loss I got I contacted Chesterfield.
@
Fe) 39.25 KI states he was paying about £1,000 out of his remuneration and on a
Ee couple of occasions paid £2,000.
a
z 39.40 SB Did you ever inflate the cash?
re KI No.
re SB So you never inflated the cash, have you ever stolen any money:
re KI No I haven't.
te 40.58 SB Did you get any transaction corrections ‘cos I don’t believe that in that
ret period you've given over £1,000 a week over the counter to customers
a ‘cos you'd have the queue round the door. I'd even drive up to come
rer and get served by you ‘cos I know I'm going out with more money that
ren what I come in for.
ee 41.26 AW Just leading on from the rolling over suddenly the loss from that trading
ae statement has then disappeared on the January one, so what happened
are did you put that money in or?
men KI That cash 3,000 they contacted, this wasn't settled I don’t think centrally
ae 1 don’t think so, I think I put cash in there.
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> Record of Taped Interview - Continued
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Dp times speaking
»
»D 41,50 KI was advised to say what had happened rather than to guess.
» I
L..) Master tape seal signed on number 071401
D Interview terminated at
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Record of Taped Interview
Record of Taped Interview Summary
Person interviewed: KEVIN INCE Exhibit No: SB/14
Place of Interview: TRAINING ROOM Number of pages: 14
1 DELIVERY OFFICE
Signature of interviewer producing record
Date of Interview: . Time commenced: 12.11
Tape reference no.: 071402 Time concluded: 12.55
Duration of Interview: 44 MINUTES
Interviewing Officers: STEPHEN BRADSHAW (SB) ANDREW WISE (AW)
Other persons present:
Tape counter Person TEXT
times speaking
Voice identification of everyone present
0.30 KI re-cautioned and reminded of legal rights. The necessary form
completed and signed -Solicitor present.
1.20 SB The reason for the delay between the 2 is you had a little conference
with your Solicitor and we were checking some things out with
Chesterfield. Just to go on, from what we managed to get from
Chesterfield we were just, I asked them to check your account the one
that's known as the late account and that’s anything that’s outstanding
to the Post Office or when we owe you money goes onto this account
and the difference you know is whether we owe you or you owe us.
What they tell me is you're correct on the October one the £1065 you
did settle centrally that’s correct, you did settle centrally the £479.00 in
(Ra R RRR RR RRS RER RRR RRR ERR RRR RARER ER EB
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2.24
KI
SB
KI
January, other discrepancies your outstanding one from the audit the
one just over £21,000 but for the two middle ones there’s no mention
of them being settled centrally.
Can I explain.
Oh sorry and just before we go on prior to the recommencement of tape
Mr. Wise explained how a branch trading statement works for Mr.
benefit ok.
Can I just explain about my
but coming back to
these 2 statements that you're on about where it shows 3,000 and
4,000, these were done by the Clerk and we both did them together but
I think he forgot to count the cash there was a surplus of cash that was
on the side which he didn’t include in this balance so that’s why it
showed a loss of 4,000 so the cash was still there in the office and we
made good cash on that one and the same I think applies to this one ‘cos
sometimes I did leave him to do the balance on his own you know for
training purposes and it looks like you know he misses out where the
cash was stored you know in different places, he probably forgot to
ascertain you know the cash discrepancies so I think really the 4,000
was there in the office but he forgot to count it into this and we run the
branch trading statement, we'd already ran it so we couldn't include the
cash in there so then it was made good cash to be included and I think
that's what happened with this one as well and then obviously the 400
when I did it again I just you know sent it to central ‘coS that’s what !
i
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times speaking
was told you know, that’s what I did.
4.40 KI confirmed he is happy to continue with the interview.
7.30 It was put to KI that he had said his Clerk only helped occasionally but
had now suddenly done 2 on the trot where the same mistake happened i
twice but KI said he had no record of whether his Clerk worked until
5.30 when these 2 balances were done. ]
7.55 SB So how would I know that that Clerk was in the office doing that balance
with you ‘cos I find it very strange that the same mistake happened.
Now, and again ‘cos that’s 4,211 it may well be that it was £4,000 so in i
effect you may well have rolled a short, a small loss over right so but
then you've still got the same thing you've got £300 and you've got
3,600. I don’t think you've got 3,600 just sitting on the side if you had
things in bundles of 1,000 it’s trying to put them all in and I just find it
difficult to comprehend that that mistake happened by a Clerk who only
helped you occasionally has suddenly done two things.
KI We do have an ATM as well that used to take 3,000 as a bundle.
SB Yeah but the ATM is still all part of your cash right and I accept all that
but the ATM, when everything comes in ‘cos it shows there on there
your 3,000 cash the ATM so (indistinct) on that one and then that one
that’s the cash on hand carried forward so you filled it up and you've got I
3,000 in I accept all that, what I'm saying is, if that’s to be believed - fine I
that happened in one month then all of a sudden it's happened the next
month but you're saying it’s just on the side. If you think it’s on the side
where on the side ‘cos if you count your cash you've got bulk cash in
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your safe and you count your working cash the drawer.
Kl And we have a small safe as well for cash.
9.26 SB Yeah but everything will be counted wouldn't it. In your main safe we've
got the bulk with all bits of paper on with the amounts.
KI Yeah.
SB What about the small safé have you got bundles of cash with amounts
on?
KI There were usually just cash put in there to be used on the counter.
9.50 SB To go back to your balance right, you look in your main safe the big safe,
we'll use 20's, you see the 20's and say there’s 20,000. Then you go
into your smaller safe and there's some £20 notes there, are they
counted?
KI They should be counted.
SB No are they counted, ! know what should happen?
KI I obviously didn’t count the entire cash myself,
11.00 KI states that one of the drawers wasn’t counted and it happened on 2
occasions.
11.54 AW Before we move on from the trading statements, just to tie it up to the
point of where the audit was, earlier on you suggested that the £400
from the last account there was the loss that was found, the initial £500
loss that was found at the audit but Chesterfield and you have confirmed
you settled that centrally so that loss can’t be the one that you said were
found at the audit, do you remember saying that earlier?
SB What we said is, I think whether I've mislead you, I said that loss was the
one for the audit and you agreed, I think that’s what Andrew’s saying,
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times. speaking
you agreed that that loss was the one of the audit.
Kl That was included in the audit I think because it wasn't, it was settled I
centrally the 400 and ‘cos it's wrote in, ‘cos I got a memorandum from i
him I don’t know what he did but, there it says ‘outstanding amount i
previously (indistinct) centrally is included in this amount’.
13.12 SB That's right that makes your total shortage at the branch ‘cos you
haven't made good the 479 by deduction from your wages, that's the
total shortage, we're actually only dealing with that one, the figure on
the actual day. I
AW Yeah so they bring that back into the account at the audit which causes
the loss again. : I
SB Yeah. I think the way of looking at it just to clarify the point is that one’s
an audit shortage on the day and one is the amount owed by you to the
Post Office hence why (indistinct). Well that’s fine we'll put them to bed
and we'll sort them out. Right let's just go back to the balance now ‘cos
this is where the crux of everything is, it’s all about we've got a shortage
of just over £21,000 that's all about the stamps. Now the stamps come
in ok and you put them in your big safe.
SB And you come to balance, we've exhausted the bit about your stamp I
book but we know you count them and all your other stamps are in the I
back aren't they? How do you know how many’s in the safe?
KI We go on the previous figure.
SB Where do the figures come from?
KI It was on a sheet on paper, I mean obviously there's not a sheet of
paper there now but it was there.
SB So all sheets of paper (indistinct)
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times speaking .
KI Back tallying yeah. Basically the stock there yeah so say there was like
10 pieces of you know stamp books there, we would put them on the
sheet of paper and then when we took it out from there cross it off from
there and that’s how we would account for those stamps, we wouldn't I
physically go in and count each one you know each book.
SB But at some stage initially you've started off with a figure that’s correct ;
yeah so if you didn’t have a stamp in the place and we used 10 sheets of I
first class for the example, you would then get 10 sheets in.
KI Yeah. I
15.21 SB And on there you would write a piece of paper with 10. i
KI 10 yeah and then put them in the back.
SB Right and put them in the back. When your user sheet drops to 9 and I
then when you get more stamp sheets back in it will go back up to 19
and so on and backwards and forwards but in your mind if you’ve got 30 I
sheets in the safe you've got 30 sheets, your stamp book you count
them individually.
Ki Yeah they 1 penny 2 penny.
SB Yeah right yeah and you add them altogether and then you do your
balance and the, do you check the amount of stamps you've got on hand
and stamps by I mean all your stock, stamp books etc, do you check that
against any print out from the Horizon? How do you get the balance H
how do you know what the stamps you've got is right?
16.08 KI We would take the figure from the back, cross reference it with the I
figure on the counter and we would print out the snapshot, balance
snapshot. I
SB Right so you do print out a snapshot?
KI Yeah.
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times speaking
SB Right ‘cos you said before you didn’t.
KI No not all the time but we do print one.
SB When you do a balance?
Kl Yeah.
17.17 KI said he would make an adjustment if there was a discrepancy. ; I
i
18.05 : KI clarified that when balancing, he relies on the figure on-the sheet
rather than counting all the stamp sheets. He said he never physically
counted the stock and could not recall receiving any transaction
corrections relating to stock.
20.50 ° Kl was shown some snapshot figures of stock showing what is
outstanding.
21.34 KI was also shown an ‘adjustment to stock’ print out.
22.01 SB And what you actually had, there’s the adjustment to stock and that’s
how much too much stock.
Kl Was that before the audit?
SB That's, based on your figures what you've put in when you've been t
balancing, that’s what that’s snapshot's saying so me and Andrew come
- in as the auditor's done on this day. When we counted everything you
would expect to find that amount of cash, any cheques and that amount
of stock on the printed bit right and that’s how you do your balance and
that’s how and all an auditors doing is doing a balance, he’s doing
exactly what you're supposed to do once a month and we would go
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times speaking
down and we would get your Euros travellers cheques out. We get your
first class stamp, your stamp books and we will count out the number
and we will compare it to a snapshot. We will also throughout the day
keep asking you “is this all your cash, is this all your stamps” to make
sure that what we're putting in we've got correct right. So when they've
gone in and adjusted it, that’s the amount of money and again that’s the
first one on sorry, the first one on the day and that’s probably where
your 17,000, 18,000 comes from. We will again double check with
them.
AG So on the snapshot it tells you on the printed figures what the Horizon
system says you should have in that branch. The auditors have counted
your stock and they've written next to the printout of how many you
actually have and they then go into adjust stock and amend the figures
to what you actually have on hand because that’s what you'ré holding in
the branch then that generates the report that shows the £17,000
discrepancy by adjusting the stock to what you actually have in the
branch.
24.06 KI You see I wasn’t shown this in the audit. I
I
24.25 Kl was informed he would not be shown this in the audit. i]
i}
iI
4
26.45 It was put to KI that he was 102 sheets of self adhesive second class I
stamps out worth £410 per sheet.
27.40 MP. I think either you've sold them and not accounted for it, that's one
possibility.
AG If that’s the case, you've sold them to the customer and not accounted
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times speaking
TEXT
) SB
MP
KI
29.08 SB
KI
SB
MP
30.13 AW
Ki
AW
BD sos
for it but you've had money in off the customer so your account should
show money over because you've got money you can't account for.
Yeah that’s one possibility or somebody's nicked them without your
knowledge, that’s another possibility (indistinct) probably never had that
in the stock.
And I don’t think they've been in the stock, I think that’s been used to
hide shortages in your accounts ‘cos there’s just too many. 102, 160,
149, 130.
Mr have you got any explanation for those figures that’s what Mr.
Bradshaw’s looking at?
1 went on the figures, can I just I just went on the figures from the safe,
we went on those figures, those could have been incorrectly done and
you know the stamps were there and they've not been knocked off the
sheet or alternatively there's another possibility where I had other
employees working for me and when I was away abroad for a month,
basically they closed the Post Office down and walked out. At that
particular point in time they could have you know taken those.
Right when did they close the Post Office and walk out?
They walked out in February 2009 so {could have been carrying that
from there.
Right you could have but unfortunately for every could you could not.
He's thinking aloud with you.
Just going back another year to July 2008 when you took over the Post
Office you signed and you checked every bit of cash every ‘bit of stock in
that branch?
I didn’t sign every bit of cash and I didn’t do that.
You took ownership of that branch.
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KI The auditors, I took ownership of the branch yeah I signed the piece of
paper to say I'll take ownership of it, I did not physically count any stock
coming in.
SB But you're also when you signed, what Andrew's saying to you, when
you sign to take ownership, you sign to say that what's on that piece of
paper is every stamp and every penny.
KI But there were 2 auditors there that were doing the audit.
33.30 KI could not say how many second class stamps he sells to customers
but it was put to him that he should have an idea. He continued that he
does have businesses that come in every week to buy sheets of stamps.
34.03 SB Right so every week somebody buys 11 sheet right so when you get,
when you get your stock in. and this pouch and the (indistinct), how
many stamps do you normally get in?
KI It depends I mean we used to get the in bulk.
SB I know yeah it's a stock order that comes in isn't it, a stock order comes I
in so how many bulk stamps?
KI Probably 50 sheets we would order.
SB Right would you order 50 sheets of second class self adhesive if you're
selling 1 a week?
KI We ordered a lot of sheets in over Christmas because last, the year
before that we ran out of second class stamps, you know people are
buying like 100's, you know 40, 50, 60 at a time in that period.
SB They're in sheets of 100 you don't cut them down.
35.32 SB I'il tell you what I’m trying to say is I think you've covered up losses and
you disguised shortages in the branch whether you used the cash for
“
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your own means to prop up the business or whatever, you've used that
and then you've increased the stamps to cover shortfalls in that, because
if it's the year before and you've sold out, to go back to what Andrew
said whether it be 2008 or 2009, you've sold out at Christmas.
KI There's different types of second class stamps not just business sheets.
36.00 AW Just going back to that Christmas before, if you've sold.
KI But what I’m saying is I was there present at the Post Office, now those
women were’ there with me, they used to do all the balance I never even
touched the balance after it was handed over to me.
36.20 KI said he had 2 women working for him who left on the 26" February
2009 after which he informed Post Office then did a cash declaration at
the end of the day when he found ‘some amounts that were
unaccounted for’.
37.16 SB Ok so you've done a cash dec and it was an amount that you were
unhappy with?
KI Yeah.
SB Right but you will have made that good,
KI Yeah.
SB If you can’t remember I'm assuming it's below 4 figures ‘cos (indistinct)
thousands of people have walked out on you but it may well be over 4
figures right so that money will have been made good ok, that money
will have been made good, you didn’t bother checking your stock, now
we move onto Christmas and Andrew will carry on.
37.43 AW So you said earlier you didn't check them stamps from when these
ladies left in 2009, what stamps did you run-out at Christmas 2009?
6
u“
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» Record of Taped Interview - Continued
> et I speaking rer
ke) Ki Just the normal second class you know sheets that you get, sheets of
D now they sell adhesive 50, they used to come in sheets before.
kc ) AW So is it the bulk sheets that are on here?
ki) KI No it's the.
ke) AW 50 x 24 class.
D KI There 24 class stamp 1316 here on your balance snapshot.
Dp SB Right they're the ones you ran out of?
D KI Yeah the year before.
> SB Oh the year before.
BD Kl So then what I did was in stead of giving people 100’s from here is to
D give them business sheets you know if they're asking for 120 you just
D> give them 100 and then the small business. I
i) SB That's fine and I accept that if that’s the case you know it’s how you sell
D to keep. the customer happy dnd move it but you ran out, you will have I
D used your sheets up. I
> KI No we didn’t run out of business sheets that’s what I'm trying to say, we
D> ran out of the normal second class stamps, we didn’t run out of business
» sheets ‘cos we normally would get in Christmas special seconds as well
» which are like 2 10,000 you know self adhesive stamps, 11,000, 20,000
D> stamps there you're talking about, you're not talking about 1, 200
> stamps.
@ SB How busy is your Post Office?
) 39.04 KI It's fairly busy in Christmas.
) SB Everybody's increases over Christmas but what we're getting at here is
> something like 400 sheets of stamps that are outstanding that if you're
> declaring them anyway you know you're selling the stamps makes no
> odds where you go to your stock to give to the customer their 1* or 2%
@
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times speaking
class stamps
KI But what I'm saying.
SB You're using them. Hold on, you're using them so if you're declaring
that you've got too many of these you will still show surpluses in your
account ‘cos you're saying you've got more stamps that add up to cash
because what happens is your stamps go down by 1 and your cash goes
up, but when you sell out if you're just selling stamps, when you've sold
all your stamps your cash of what you did have would have been met.
KI But sometimes you do get unexplained losses as well in the business.
SB Right but no we've gone through the losses right we've gone through the
losses we've accepted what you said but we tried to get to the bottom of
it but we've gone through and we have to check.
MP I think if you just summarise what the position is I think otherwise we're (
going to be going round in circles. You're suggesting one thing and he's. I
41.17 SB Just to show that's the stock on hand completed by the auditor for these
amounts ok and that’s what was accepted by the interim Sub-
Postmasters as being correct and the interim Sub-Postmasters will
check so there was only 300 when we got to the stamps, there was only
1200 1* class stamp sheets not 1500 ok so the amount the auditors
found has been accepted by another party so that’s what you had in
there. Right just to finish up there's a couple of other things. The 2 i
forms we need to fill in afterwards it’s the bit about the voluntary I
search. We would like to have a voluntary search of your home address i
and any vehicles that belong to you in connection with this enquiry it’s to
see whether there's any stamp sheets.
MP I think he lives with his father anyway so.
KI I live with my father so.
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times. speaking
MP It's his property so he can’t give consent because it’s not his property
and do you have any vehicles?
KI Yeah.
42.30 KI gave permission for the Officers to search the vehicle. _
43.10 The interview was summarised and MP agreed it was a fair summary.
44AS SB I have to inform you that you may be prosecuted, you do not have to say
anything but it may harm your defence if you do not mention when
questioned, if you do not mention now something which you later rely
on in Court, anything you do say may be given in evidence. Do you wish
to say anything or clarify any further points?
Kl No.
Master tape seal signed on number 071402
Interview terminated at 12.55
Explanatory notice regarding the tapes given to Kl [
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Exhibit Number
Identifying Mark SB/15
Post Office Ltd Fraud Strand
Typed copy of Notebook Entry
Date of Entry 07 April 2011
Place Where Royal Mail I Delivery Office
Entry Made
Owner of Steve Bradshaw
Notebook Fraud Investigator
Notebook
Witnessed by
Case Reference:
)
I
At : Delivery Office I
accompanied by Andrew Wise Fraud Investigator, Mr was .
interviewed in accordance with PACE,
Mr requested Legal Representation. Mr solicitor attended on
his behalf. Form GS001 was completed and signed by Mr
Mr declined to have a Post Office friend present. Form GS003 was
completed and signed by Mr
The interview commenced at 11.11 and concluded at 12.55. The interviews
covered two tapes and were given the unique reference numbers 071401 and
071402.
SEUCEUUERHHTEVUEDHODVUHUHEVUEEETEUEEES
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000544
Royal Mail Group
This document explains your legal rights.
‘It is important that you read and understand it. ’
Date Shown: 27 \ a I WW __ Time: _ I 1!) ) - Hours
Because you are suspected of having committed a criminal offence which may result in a criminal
prosecution I must inform you that: .
You-do not have to Say anything, but it Tay harm your defence if you. do not mention when
questioned something which you later tely on in court, Anything you do say may be given in evidence,
Do you understand? yes
(Reply to be written by Person being interviewed) .
I must also inform you that: — ————————
Exhibit Number
; Identifying Mark
2. You are free to-leave if you wish; (If the interview is being conducted anywhere other than Royale
Mail premises consent must also be obtained from the interviewee and person entitled to grant .
entry to ‘premises, to carry out the interview there). (a) .
1. You are not under arrest. (1)
3. If you do remain you have the right to legal representatiori and advice including the right to speak
with a Solicitor in private, either in person, on the telephone, or in writing. (The Solicitor will give
you advice regarding Legal Aid). ta I can provide you with assistance in contacting a solicitor if you
wish. The interview can e delayed while legal advice is obtained.
4. You are entitled to read the’ Police and Criminal. Eviderice Act 1984. Codes of Practice if you wish.
"The Codes set out your legal rigtits and the rules governing the conduct of this interview.
Have you read 1 - 4 above? ° és
a Reply to be written by person being Interviewed)
Do you understand 4 ~.4 above? N&
. (Reply to be written by person being interviewed)
I wish to speak with a Solicitor as soon as It Is practical. 3) Signed:
or .
1 do not want to speak with a Solicitor at this time. Signed: :
If you do not wish to have legal advice please give reason why:
EEE EMA ISSSSSISSSSCC CSCC TCU TTT
If you do not want to. speak with a Solicitor at this time; you can change your mind at anytime during
the interview. (3) ,
Do you understand?-
(Reply to be writen by person being interviewed)
Signed: _ . : . Date: 2]4fyy Time: “11: Hrs
Print Name: ; ,
(1) To be deleted if the interviewee has been arrested . .
(2)This sentence to be deleted when the Interview is conducted at a police station, ‘
(3) If a solicitor is requested at any stage the Interview must be Imthedjately suspended.
GS001 Side A, Version 11 Oct 09
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ROYAL MAIL GROUP - CONFIDENTIAL
Record of Taped Interview
Summary Record of Taped Interview
Person interviewed: KEVIN Inge Exhibit No: SB/19
Place of Interview: Training Room Number of pages: 8
Delivery Office
Signature of interviewer Producing record
Date of Interview: 27 September 2011 Time commenced: 11.10
; Tape reference no.: 071404 Time concluded: 11.33
Duration of Interview: — 23 MINUTES
Interviewing Officers: Stephen BRADSHAW (SB) Kevin RYAN (KR) I
Other persons present: I
Tape counter ‘Person TEXT
times speaking
Voice identification of everyone Present and the nature of the enquiry
explained. Permission to tape record given. !
) 130 KI cautioned and reminded of legal rights. KI told (1) he is not under
arrest, (2) is free to leave, (3) is entitled to legal representation and I
advice including the right to speak with a Solicitor and (4) is entitled to
read the Police and Criminal Evidence Act 1984 Codes of Practice
setting out the rules and rights governing the conduct of this interview.
I
The necessary form completed and signed - Solicitor present.
4.30 The Royal Mail Employee Rights to a Friend at an interview or search
form GS003 completed and signed. Offer of friend - friend declined, i
TT vere eer TFT TFTSSHOSHSHEsTVUUEUVEUUTTTS
sons a {
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Summary Record of Taped Interview - Continued
Tape counter Person TEXT
times speaking
6.00 The reason for this interview was explained to KI and
6.40 SB In the first interview you stated that you both completed the Branch
Trading Statement and the cash declaration is that still correct?
KI Yes
SB Right, what you are saying is that is that Mr : also took part in
doing the cash declarations of a night, even though Mr said that
he did not do any cash declarations, you are saying that is untrue? i
KI He counted the cash and obviously used to write on a piece of paper, I i
how much cash there was.
SB Right, you counted the cash, who actually inputted the cash declaration I
onto the Horizon screen?
KI Sometimes he did sometimes I did. i
SB So what you are saying, he said to us that his sole responsibility was
only to serve customers, but I accept that he has probably. assisted
sometime with the balance.
Kl Yes
7.35 KI confirmed that the shop opened at six thirty-and the Post Office was
open nine to half five, did not close for lunch and the shop closed at five
thirty. II
Kl also confirmed that he sometimes gave Mr a lift and was with
him when the shop opened
SB You said at the first interview that his hours of attendance were 10 to 4 i
o'clock and you did nine to ten and then finish off at four o'clock to half
past five, is that still the case?
KI His core hours were between 10 and 4 and they were flexible. We did,
he did slide them himself
9.00 SB Again he did say to us that he worked Monday to Friday, nine to half five i
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Tape counter
times
Person
speaking
TEXT
9.05
10.22
14.15
11.22
6so15
Ki
KI
SB
KI
KI
SB
KI
SB
Kl
every day.
That was up to him, his core hours were set, obviously if you can
imagine it is a business, we set him core hours that he is going have to
work, beyond that if he wanted to work that was offered to him at the
time.
KI was asked if he had any records regarding the time keeping of Mr
We did not have a time sheet.
How was he was paid for these extra hours. Did you pay him or
In his wage .
It was explained that if he worked these extra hours then there would be
a record of the hours. KI was asked if these extra hours were reflected in
Mr wage slips.
I don’t think so because it was time in lieu and stuff like that was given
to him, added onto his holidays and stuff like that. There is no money
involved in that.
Was there any paper record for the time in lieu?
No because obviously he did have a figure, I asked him to write it down
and remind me. But he use to take half a day off, you know during the I
week, I'm going at this time and we just let him go because obviously we
knew he had worked those hours.
KI confirmed that he took Mr word for the amount of hours
owed to him.
You also said in your first interview that you never shared any
Passwords, he didn’t know yours and you did not know his. Is that still
the case did you not know his password
No
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times speaking
14.25 SB Because Mr says to us, initially which is the normal way of
setting up the system, you gave Mr his password and he would
be prompted to change his password
KI After that I don’t know
SB Right, what he is saying to us is that he changed his password when he
was prompted and he told you on every occasion what his new
Password was because that is what he thought he had to do, Is that the
case?
KI No
12.00 SB So, what you are saying is that he never came to you with a password?
KI No, I still even to this day I don’t know, I usually set them up and then
that is it. It is their job to remember it.
SB Again on part of the first interview you said that when you use to do a
balance, you balanced on a monthly basis. Did you do anything on a
weekly basis? Did you balance and roll over into the next period,
because it is broken up into balance period one, two, three and four. Did
you roll from balance period one into two, into three to four and then
produce your Branch Trading Statement.
KI I think we did
KR asked KI did he balance every Wednesday as opposed to once a
month. {I
13.00 Kl I think we did a balance for the cash and for what we assumed what was I
there
A discussion took place regarding the balance.
13.45 Kl was asked when the final figure was reached on the balance either on
the Wednesday or the end of the month was Mr present.
KI Sometimes he will be there, sometimes he would leave a bit earlier you
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times speaking
know start the balance, he would do the cash count and then sometimes
he would say he was going and I said to him you go and I'll finish off and
sometimes he use to stay right to the end.
14.10 KI Because I was showing him how to do the balancing as well it was in his i
interest to stay back and learn how to do the balance.
SB explained to KI that it was our understanding that he was never
present at the end of the balance. I
" 14.30 KI He may not have been looking at the screen but he was there.
SB In the first interview when we were speaking about the-two balances
with the large amounts. You said that when you reached the first one
which I think is SB/8 the one for £4211.21, which was shown as being
short, the explanation you gave was that you have already completed
the balance and you had found some cash in the drawer
KI On the side
SB Not in the drawer on the side
Kl I think it was in the side
15.20 SB You said that it was the cash you had never counted
) KI Yes because we had started the balance process and he had forgot to
include that cash and then goes I forgot to do it ]
SB And then you completed the balance process and you were £4211 out,
what you had done was put the cash in. So the £4200 short on the
account put the cash in and this would straighten the account for the
next trading period wouldn't it because you had put the money in? Is
that still the case?
Kl Yes
16,05 It was said to KI that Mr had said that he was never told about
any discrepancy and he had forgotten to count cash.
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times speaking .
16.15 KI I think that he forgets most things that you tell him, you can tell him
what to do today he would probably forget that
KI explained that it was a small office and Mr “was stood there I
and said that he had forgot this one and we had already started the
balance and there was nothing more that he could do. KI said that just
put it back in the safe (meaning the money) and that is what Mr
did.
1 KI said that he had forgotten to mention that.
17.00 SB explained the following month (SB/9) there was another shortage of
£3658.13 and KI had said exactly the same that Mr had
forgotten to count the cash.
17.20 KI I was teaching him how to do the balance and how to count the cash
and put the cash into the system. Now for those two balances he forget
to do that, you know he left the cash there, once he had left it on the
side, the other one he had left it in the drawer.
SB So what you are saying in that Mr is mistaken and he did not
the cash was there on both these occasions and that is why these are
the two occasions when you have never contacted Chesterfield because
you had said that you always get in touch with Chesterfield when you I
had a loss
KI Yes
SB In the first interview we covered some of the losses that were shown
and had settled centrally because we had these two (inaudible) you
saying that you didn’t contact Chesterfield for these ones was the cash
was on the side i
18.10 Kl The cash was there
SB And it is still the case that in.TP8 the £3658 that all the money was
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times speaking
found and put in and the same for TP7 £4211 and it is not a roll of
once loss from one to another.
Cd
pp
»
@D
E
@
@
D> 18.30 KI No I
BD SB explained to KI that he had said that he had never physically counted
bd the cash or stock when he received a remittance and that he would
Es) populate the figures. SB explained what was meant by populated
K .) figures,
» KI then spoke to MP (inaudible)
»D 19.55 MP I think what he is telling you he did count the cash that was received but
BD it was the stock that he was on about.
D SB When the cash came in you counted the cash, you counted the bundles
D then count the individual notes
BD KI Not always, we did count on occasions, we would count it and put it
@ away
BD KI explained that because they were counting the cash weekly they
> would count the cash anyway.
» SB So all the cash was actually physically counted
» KI Yes, when in bundles it wasn’t counted but when it was loose obviously I
D> it was counted :
» 20.35 SB So what you are saying is that you never counted the stock :
» It was explained that Mr was of the understanding that KI I
» physically counted the cash and stock.
» SB So what you are saying is that he is mistaken again and that you only
ke) physically counted the cash I
» KI Anyway when the cash came in, the rems came in he was never there, I
» maybe he was there on occasions but he never saw what was happening
» so he can't clarify that,
»
FE]
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I
Tape counter Person TEXT I
times speaking
21.00 SB Of a morning who got the cash and stock out
KI Because his role has progressed as well as we have gone on, we did, I
originally set him up and we didn’t use to take out the bulk cash, we use
to use what ever was in the hoppers and in the small little tub that we
had to run the counter that is what we would put out in a morning.
KI said that as Mr training progressed Mr put out the
cash and stock in the morning.
' 22.00 KI confirmed that initially he would replenish the cash on the counter
from the safe and again as Mr training progressed, Mr I
would replenish the cash.
KI and MP were asked if they wished to add or clarify any point. They did
not.
KI explained the current position regarding repayment of the
outstanding amount.
Notice GSO19 (Explanation of what happens to the tapes) was handed
over.
23.00 Master tape seal signed on number 071404
Interview terminated at 11.33
I
I
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lentifying Mar!
D Post Office Ltd Fraud Strand
) Typed copy of Notebook Entry
L]
L.]
DB I Date of Entry 27 September 2011
D Place Where . Delivery Office
Entry Made
BD} Owner of Steve Bradshaw
D Notebook Fraud Investigator
Notebook
1D) Witnessed by
Case Reference:
oo
}
Ati
Mr
Mr
completed and signéd by Mr
accompanied by Kevin Ryan Security Manager, Mr’
interviewed in accordance with PACE.
requested Legal Representation, Mr
his behalf. Form GS001 was completed and signed by Mr
declined to have a Post O!
The interview commenced at 11.10 and concluded at 11.33. The interview
covered one tape and was given the unique reference numbers 071404.
ffice friend present, Form GS003 was
was
solicitor attended on
a)
POL00105185
POL00105185
= 1
Branch: F ‘Summary of Stock Sold / Reversed Exhitbit Number:
November 2010 to January 2011
Branch Code: Identifying Mark: SB/21
te
[Sum of Salevia item long name Reversal
fon [50x ist s0x2nd —[SelfAd [SelfAd [SeifAd [SelfAd
a Class Large I§0 x 2nd [Class LargeISheet 1st x [Sheet 1st x ISheet 2nd x Sheet 2nd x
=—4 50 x 1st Class Large Total Class Large Total 100 100 Total [100 100 Total IGrand Total
Date, User [sales reversal sales Teversal sales reversal [sales reversal
‘02/47/2070/ ULI007 £82.00 £82.00] £32.00 £32.00) £114.00]
03/41/2010/KISO01 £25.50 £25.50) £96.00 £96.00I £121.50]
05/11/2010IKISO01 £47.00 £47.00) £41.00)
08/41/2010] KISO01 £132.00 £732.00] £132.00)
14/11/2070/ULI001 £47.00 £47.00] £47.00)
42/11/2010IKISO01 £41.00 £41.00] £41.00]
[£960.00] £960.00] -£960.00}
£64.00 £64.00] £64.00]
(i el il I £980.00] £990.00] [£765.00] £765.00] [-£7,230.00{ -£7,230.00I -£2,985.00)
£64.00 £64.00] £64.00)
[£1,968.00I -£7,968.00} -£7,968.00]
03/12/2010]KIS001 £47.00 £41.00{ £32.00 £32.00) £73.00)
(04/12/2010IKISOOT £47.00 £41.00[ £32.00 £32.00] £73.00}
KIS002 £32.00 £32.00] £32.00]
06/12/2070]UL1001 £47.00 £47.00) £47.00]
07/42/2010/ULI001 £32.00 £32.00] £32.00)
O9/12/2040IULI001 £510.00 £510.00] £62.00, £82.00] £592.00]
40/12/2010IKISO02 £41.00 £41.00[ £64.00 £64.00I £105.00}
43/12/2010IKISOO1 £41.00 £41.00[ £64.00 £64.00[ £105.00}
44/12/2010[ULI001 £41.00 £41.00} £41.00]
L-£3,315.00) -£3,315.00} [-£2,050.00] -£2,050.00] [-£1,600.00] "-£7,600.00)~ -£6 965.00}
ULI004, £41.00 £41.00) £41.00]
47/12/2040} ULI001 £41.00 £47.00) £47.00]
20/12/2010IKiSO01 £32.00 £32.00) £32.00]
23/12/2010IKISO01 £0.00, £0.00) £0.00]
'30/12/2010]KISO0% £32.00 £32.00] £32.00]
(06/01472014]KISOO1 £41.00 £47.00] £41.00)
40/01/2011 ULI007 £205.00 £205.00] £205.00}
72/01/2011 IKISOO1 £47.00 £41.00[- £32.00 £32.00) £73.00)
[ -£3,300.00] -£3,300.00} [£820.00 £820.00) [£640.00] "-£640.00]_-£4,760.00}
14/01/2014] ULI001 £41.00 £41.00) £47.00]
17/01/2011 IKISO02 £32.00 £32.00 £32.00}
ULI001 £41.00 £41.00I__£32.00 £32.00] £73.00)
49/07/2011] KISOOt £82.00 £82.00[ £64.00 £64.00] £146.00
27/01/2011 IULI00% £32.00 £32.00) £32.00}
25/01/2011 IKISOO2 £33.00 £33.00] £33.00}
29/01/2011 IKISOOT £205.00 £205.00] £32.00 £32.00] £237.00]
31/01/2014 (KISOO2 £64.00 £64.00) £64.00}
[Grand Total £165.00 ~£4,290.00] ~ -£4,125.00) £535.50 __-£4,080.00] -£3,544.50]_£7,271.00_-£6,068.00I -£4,797.00I £864.00 3,200.00) -£2,336.00I -F14,802.50]
AHAAAMANMAAANHAAAAANRANRAANRAAKRANRAAAARARA
POL00105185
POL00105185
Exhibit Number = :
Identifying Mark A\4
POST OFFICE COUNTERS ' LTD “
SECTION 12 : 000555, “I
RESPONSIBILITY FOR POST OFFICE STOCK AND CASH . I
CREDIT STOCK OF STAMPS ETC.
1. - The Subpostmaster on taking up his appointment is supplied with suitable Post Office
stock, the amount of which is fixed by the Regional General Manager.
CASH BALANCE
I 2, The Subpostmaster is permitted to hold Post Office Counters Ltd cash normal to meet
payments at his sub-office after due allowance has been made for expected receipts and
in accordance with official accounting and security instructions.
3. . The Subpostmaster is expressly forbidden to make use of the balance due to Post Office
Counters Ltd for any purpose other than the requirements of the Post Office service;
and he must, on no account apply to his own private use, for however short a period, \
any portion of Post Office Counters Ltd funds eritrusted to him. He must also be
careful to keep the Post Office money separate from any other monies. Misuse of Post I
Office Counters Ltd cash may render the offender liable to prosecution and, or, the
termination of his Contract of Appointment.
) ACCOUNTS
4, The Subpostmaster must ensure that accounts of all stock and cash entrusted to him by
Post Office Counters Ltd are kept in the form prescribed by Post Office Counters Ltd.
-He must immediately produce these accounts, and the whole of his sub-office cash and
_ Stock for inspection whenever so requested by a person duly authorised by the
Regional General Manager. :
47 Issue
ewvvvuvvVvveoeVvveveVvVvPVTGVVUvVVUvVvVvV VvVvvVvVvVvVvvIvVvVvVvVvVvvsw GF
September 1994 :
Copyright reserved
POL00105185
POL00105185
Exhibit Nu
Identifying Mark -
SECURITY OF CASH, STAMPS ETC. : ; ~ 0005
5, The Subpostmaster is held strictly responsible for the safe custody of cash, stock of all
kinds and other Post Office Counters Ltd property, papers and documents, whether
held by himself or by his Assistants, and should keep them in a place of security,
especially at night.
6. The Subpostmaster is responsible for maintaining a standard of security sufficient to
enable him to meet the obligations laid on him by paragraph 5 for the safe keeping of
Post Office Counters Ltd cash and stock placed in his care. If any circumstances arise
which lead him to doubt whether he can do so he should immediately consult the
Regional General Manager. . aa
7. Indeciding the standard of security which it would be reasonable to require under
paragraph 6 Post Office Counters Ltd will have regard to (a) the circumstances in
which the Subpostmaster was appointed, and in particular the standard of security
then accepted; (b) the length of time since his appointment; and (c) any particular i
circumstances affecting the sub-office which appear to be relevant.
8. All vouchers for payments e.g. Postal Orders, Allowance Dockets etc., should be placed
in a suitable receptacle (cardboard box or strong envelope), labelled “Paid Vouchers” I
and at the close of business kept separately from cash and stock in another secure place, : I
such as a locked drawer or cupboard.
9. The Subpostmaster must be careful to keep his stocks of all kinds in such a manner that
they remain in good condition. The stocks must be protected against damp and dust.
10. Datestamps used for authenticating documents (e.g. Postal Orders) or stamping,
correspondence must be kept in a position on the counter where they are out of reach
of members of the public. When not needed for work they must be locked away.
11. Precautions should be taken to guard against the risk of fire.
48 Issue
September 1994
venuvveveqgqgeuvuesw@seeqeeeqeu_», cesses veges se VvsegEdss
‘©Copyright reserved
VPVUUUSETTSCeUGEeEeueeVvIsEVUVECEVUEVUUUUEES
POL00105185
POL00105185
Exhibit Number a
identifying Mark I §@2— I
12, The Subpostmaster is responsible for all losses caused through his own negligence, . :
carelessness or error, and also for losses of all kinds caused by his Assistants. .
Deficiencies due to such losses must be made good without delay.
13. The financial responsibility of the Subpostmaster does not cease when he relinquishes
his appointment and he will be required to make good any losses incurred during his
term of office which may subsequently come to light.
GAINS
14. Surpluses may be withdrawn provided that any subsequent charge up to the amount
withdrawn is made good immediately.
THEFT OR BURGLARY
15. Ifa theft or burglary is committed or attempted at a sub-office, whether or not official
cash or stock is stolen; the facts must be reported at once to the Police and to the
Regional General Manager by the person who first makes the discovery.
MISSING OR STOLEN STOCK
16. Ifa Subpostmaster considers that any stock items have been accidentally lost, or stolen
he should make a report, in accordance with Appendix 1, as quickly as possible to the
Regional General Manager.
49 Issue
September 1994
©Copyright reserved.
BOeuvvvuvsuewewvevsvsvevvvvvsvvvvvyvuevvvvvsv vss
POL00105185
POL00105185
1
ne
Exhibit Number
I Identifying Mark
17. COUNTER LOSSES A Subpostmaster may exceptionally not be required to make good ‘ a I
the full amount of certain losses at his office. If he feels entitled to relief in making
good a loss he should apply. to the Retail Network Manager. ,
RELIEF
18. THEFT OR BURGLARY The question of granting relief will depend upon whether the
Subpostmaster has taken reasonable precautions to safeguard the official cash and .
property.
19, FRAUD All cases of fraud or attempted fraud should be reported immediately to the
Regional General Manager.
(APPENDIX 1 FOLLOWS)
Issue
September 1994
©Copyright reserved
POL00105185
POL00105185
000559
APPENDIX 1
ACCIDENTAL Loss He
If at any time any items of stock (including stock of no intrinsic value such as motor vehicle ™
licences) is found to be missing. Steps must be taken at once to ascertain what has
happened to the missing items. The serial numbers must be ascertained (see 2(a)) and
verified by examination of items in stock, and the requisition forms examined to
discover whether or not any of the items purport to have been issued out of sequence.
All the requisition forms for the previous 3 months must at the same time be
impounded and held for instructions. If, after careful search, the missing items cannot
be found and are thought to have been mislaid only, or inadvertently destroyed, a
preliminary report of the loss giving the serial numbers of the items in question must be
sent to the Regional General Manager.
STOLEN ITEMS
1. If asa result of burglary, break in, theft, or suspected theft any items of stocks are
missing the facts should be reported as quickly as possible to the Regional General
Manager.
2. The further details which will be required, and which should be obtained and
submitted to the Regional General Manager at the earliest opportunity, are as follows:
(a) I The denominations, total values and serial numbers of missing or stolen items, so
far as they are known, with serial numbers of any remaining stocks.
(b) A statement as to whether the date stamp of the sub-office has been stolen, and if
so, particulars of the type in it when stolen. If the date stamp has not been stolen
a statement should be given which should intimate whether there is a reason to
believe that it has been used upon the stolen items.
() A specimen, impression of the date stamp and, if it was stolen, particulars of the
type in it when stolen.
51 Issue
_ September 1994
©Copyright reserved
POL00105185
POL00105185
@ A statement of the circumstances which are thoug it to
mmission. It should
committed and of the supposed date, time and method of co:
include, if possible, written report from the person who last saw the missing
items and the person who first discovered the loss. The former should say when
mn, in what place and in what kind of receptacle (locked or :
- 000566 I
the items were last see!
- \inlocked) they then were. The latter should state how and when the loss was
discovered and describe exactly the condition of the place and of the receptacle Hl
from which the items were apparently taken.
(e) Particulars of any cheques, including the transaction for which they were
accepted.
UJ
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, END
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4 52 Issue
» ° September 1994
> ‘©Copyright reserved I
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POL00105185
POL00105185
Branch: Summary of Stock Received
Branch Code: 18 November 2010 TO 16 December 2010
Date Item Item Name Transaction Transaction [Non Sales]. Non Sales
Code Code Volume Value
18/11/2010 4 Cash Remit in from ADC 24 4 -£37,500.00
* 48/1 1/2010 5128 Euro Euro EUR Remit in from ADC 24 -4500 -£3,829.14
24/11/2010 31293 Camelot Cheque Remit in from ADC 24 ~10 £0.00
25/11/2010 4 Cash Remit in from ADC 24 5 -£32,540.00
04/12/2010 1 Cash Remit in from ADC 24 3 -£40,000.00
09/12/2010 1 Cash Remit in from ADC 24 4 ~£26,100.00
16/12/2010 1 Cash I_Remit in from ADC 24 4 -£35,000.00
16/12/2010 18 Stamp Card Remit in from ADC 24 -110 £0.00
16/12/2010 22 Stamp Special ist Remit in from ADC 24 -1260 £0.00
16/12/2010 31209 Stamp Special 97p Remit in from ADC 24 -210 £0.00
Exhibit Number:
Identifying Mark: SB/23
POL00105185
POL00105185
Performance Standards Assessment - Agents .
000584
Use "Tab" Key to.move between Data input fields
[Name of Branch f ”
Address qi ——— ~
1 —— I Exhibit Number
Branch Code Tr Identifying Mark
Name of BDM R Hart US ee eae a
Name of on-site Trainer Dennis Watson
Date on-site training started (04 July. 2008
Subje umber
9.17 I
Unit2 [Reports : 9.00
Unit 3 [Observed Conversations 6.00
~ : [Total Score [x
jame of classroom trainer P Johnson ;
Number of days attended _ [10 i ° I
Practical scores [Mod 7 75.00[Mod2_ I [Mod3_[__88.00[Total__I 81.50)
hecklist been covered with subpostmastett Y
Has a copy of the security self-assessment checklist been left onsite for reference? Y I
. i}
Produces and double checks daily documents Teady for despatch -
Produces and double checks weekly documents teady for despatch
Completes daily cash accurately — 10.00
: : : [Overall Score for Unit 2 9,00
Cash Withdrawals : .00] instant Saver I
Special Delivery 4.00IFive. Year Saver +
Parcelforce 24 & 48 4.00] Motor Insurance -
Home Phone +IHome Insurance. +
Broadband ° -ICredit Card I
‘Telephony Dual - -IMoneygram -
‘Travel Insurance -ILife Insurance +
Travel Money : -IETop Up -
Passport Check & Send E
[Overall Score for Unit 3 6.00] i
Regulatory Compliance Workbook Completed And Answered Correctly (Yor N) Y I
If No E-mailPOL Compliance Team@POSTOFFICE With Trainee Details (YorN)
Interim Action Plan/Comments ‘I
-~~T~wTrTwrwrwrewrwreowrwreowrwrwrewrewewewse=seewewzewewewvewWwvewewewewvewWwewWweweWwewWswW iw
Agents Focus PSA v4xls
Performance Standards sAssessment-Agents
POL00105185
POL00105185
- U0U585
Exhibit Number
Identifying Mark
LH}
2 Instant Saver Cc -
3___IBusiness Awareness ~¢
4 __ IHealth & Safety iq
5 Datestamps C
6 Post Office Credit Card Cc a
Part 1: Take Over Of a Stock Unit: Cc
7 Part 2: Anti MoneyLaundering Cc
:_8 {Introduction to'Horizon and Helpline C
10 {Stock Balancing Cc
14 ___IUse Of Counter Operations Manuals etc. Vi C
16 {Postage Stamps, Saving Stamps And Retail Items i € 10.00
18.__IRoyal Mail Services - 1st & 2nd Class Mail — C 10.00
19 __IRoyal Mail Services - Special-Delivery . : _C 7.00
23 _IRoyal Mail Services - Home Shopping Returns & UK Parcels iq 10.00
25 ___IRoyal Mail Services - Recorded ‘Signed For C 10,00
28 Part 1:A & L Cash Handling And Transcash Cc 10.00
Part 2: APS Transactions & Reversals C 10.00
37__IPostal Orders ha C 7.00
Part 1: Travel Products [4 7.00
42 Part 2: Passport Application Check And'send Service - N/A
Part 1: Parcelforce Worldwide - International Standard/Economy Cc -
43 IPart 2: Parcelforce Worldwide - Guaranteed Services (Global Priority) ed, OC .
Part 3: Parcelforce Worldwide - Guaranteed Services (Datapost) N/A
45 _ISecurity Cc
Cash, Stock & Stores Management I
46 [Remittances In
: . [Remittances Out
47 __IE Top Ups/Mobile Vouchers [q 10.00)
50__IDVLA Premium Service N/A
Part 1: Cheque And Debit Card Acceptance C 10.00
* 51 [Part 2: Cashcheques : : Cc 10.00
__ [Part 3: Personal/On Line Banking c.f
52__IDWPI/SSA (Nl) Girocheques- C 10.00
54 Part 1: Post Office Card Account C 10.00
Part 2: Post Office Card Account C -
59 __INS&I- Investment Account Ct
60__[NS&I- Savings Products Ct:
61 IHome Insurance Cc +-
63 _ICar Insurance . Cc. f-
64 _IPO Savings - Five Year Saver & Instant Saver Cc o+-
65 ___ IHome Phone/Post Office Phone Cards Cc +--
66/68 {Motor Vehicle Licences : . Cc 7.00
70___{Royal Mail services - International Letters, Small Packets & PF (a 10.00
72___IRoyal Mail services - international Priority Services C 10.00
74 __IRedirection Of mail c 7.001.
76. {Moneygram Cc. I
77 _IAsylum Seekers > ~l_NIA
[Overall Score for Unit 1 9.17)
Agents Focus PSA vdxls
I
I
I
I
I
POL00105185
POL00105185
I
——— SLOT e hots
Exhibit Number 286
- I Identifying Mark Luk. _
i
Office Name : - ~ ce
Office Code ° —
‘Telephone _
Office Address Hi
tstline) : ; ‘I
I * 2nd tineI 4 : I
“3rd line!
Postcode}
Contact Date ~ Carried ollt by
1 Month Contact I29.08.2008 [DENNIS WATSON —
3 Month Visit. 1417.10.08 Stan Ashcroft -
6: Month Contact I14.03.2009 . IDENNIS WATSON
Network Support PTC Report V1~ 1.4.08
POL00105185
POL00105185
000587
Exhibit Number
‘honecail} Visit Phonecall
Post Transfer Contact Identifying Mark Ex
ssg~i Month I 3 Months} 6 Months I.
[Personal introductions:
~ Activity
3
TERRE RRREREREREREREERERERRESE RAS
Introduce yourself, your role, purpose of visit/contact, putting priority on the visit
being supportive and to encourage good ways of working. Rather-than being
punitive we would like to address any development needs. -
v voi
2IEnsure subpostmaster checks visitor identification cards
v
3/Sign a visitors book and-ensure that the Subpostmaster asks every visitor to sign on
admittance to the secure area
41Set expectations of frequency of future visits/corttact. Flag up ant Issues around
absentee subpostmster for further contact.
Network Business Support Centre—The Helpline: . -
Confirm subpostmaster knows telephone number of Network Business Support cébire
and ensure that it is the first point of contact for:
(NBSC) — 0845 6011022 —
Reporting of incidents, robberies and burglaries
Reporting Horizon technical faults
Help with Horizon/Transactions/Business policies/suspense account
Authorisation of emergency payments for card account due to Horizon system
failure :
9IAuthorisation to issue a vault card for a card account Jf
10/Query an order of stock/stores or non receipt of a distribution
11 Other enquiries such as contacting the BDM if appropriate
AISNIAE SINS
AIA SISISISN
AISISE STASIS
Human Resources Service Centre:
*
12/Confirm that the Human Resources Centre (HRSC) should be the first point of
contact for:
3IRemuneration queries
Application for sickness and holiday substitution
'5}Resignation and vacancy information
weg
AINA) Noe
AISISAE SN
SINISAD ON
Training:
3
Go through the training report and ensure learning action plan completed discuss
knowledge gaps.
Only if required, request a further intervention visit for the subpostmaster by e
mailing NSA Centrally Supported.
18IConfirm that the subpostmaster is aware of their responsibility to train all staff
Inform the subpostmaster that training for most new products will be done
remotely by either work book or operational focus rnagazine
Ensure that the subpostmaster is aware of the need to attend out of hours training
courses,
‘1 Check Regulatory Compliance is completed verbally for phone contact or on face-
'to-face visit that receipts are attached to R.C. workbooks
re
8
N
<
<
N
SN
QM
N
Staff:
22Ensure that the subpostmaster has registered all assistants with the Human
Resources Service Centre
~~ ~rwrewreowrwreorwrwrmrwreowreowewewewewewewvewdwrestnvwveDseveWIsdewsds iF
23] Ask if staffing levels have been sufficient to meet customer demand since taking
lover. Are there sufficient staff for peak periods/new opening hours.
POL00105185
POL00105185
000588
v
Losses:
24\ Identify the balance results with the subpostmaster
25/Ensure that the subpostmaster is aware that all losses must be made good
immediately . .
26/Explain that Transaction Corrections will be issued by Chesterfield for. mistakes
that aré made. These will require money to be made good by the subpostmaster or
‘will. be to the subpostmaster’s benefit. Any disputes should.be discussed with
Chesterfield. .
Conditions of Appointment: (BDM to complete if Account Managed)
N
7I Confirm with the subpostmaster that any opening hours changes have been Ny
implemented immediately and communicated, (At 3-month visit check door: ‘sign
relates to new hours - get Subpostmaster to order new signage if necessary). If not
intending opening new hours discuss reasons for this and liaise with CA as to next
steps. . : . 7
28IConfirm that the subpostmaster is aware of the other Conditions of. Appointment
and actions are in place to meet timescales, If not completed discuss reasons for
Ron completion, agree a new timescale and give action for Spmr to achieve new
timescale. If there are objections to this explain the reasons for setting COAs and
‘see if you can resolve if not please liaise with CA.
Security:
y
‘1Go through the security checklist with the subpostmaster, and identify.any gaps
30}Go throtigh the compliance checklist with the subpostmaster, and identify any
gaps ; ‘
'1/ Confirm with the subpostmaster that alarms should be tested every week and
recorded in branch
'2I Observe lapses in security and get subpostmasters to tackle areas of
underperformance .
w
a
. Financial: (BDM to complete if Account Managed)
33/Ask if the initial costs for setup are in line with forecasted amounts
34/Ask if income is meeting the forcasted amounts outlined on the business plan.if -
they are not does the Spmr require some sales coaching, techniques tohelp?
35]Has the Spmr conducted the marketing as outlined on their business plan? What -
effect has this had? Do they plan any more activity, what ideas do they have?
Feedback -
36}Leave a customer feedback questionnaire and explain to the subpostmaster that
they are completing the form in relation to the initial training received not the Post
Transfer Vist.
“Exhibit Number
I Identifying Mark
LAR
POL00105185
POL00105185
List any concerns for review by Contracts Advisor (when emailing the report back to either
NSA Centrally Supported or NSA Account Managed copy the Contracts advisor in if there are v v v
any concerns listed here)
Section IDetalls of the concern or non-compliance to be followed up + quote letter ‘and line numbe
er from the appropriate
[tab on the worksheet Le. Process (P ) Security ( S) or Compliance <c C).
Mow,
POL00105185
POL00105185
» Subpostmaster Security Assessment Compliant? I Compliant? I Compliant?
a I S IAccess . 1Month — 3Months 6 Months
Eu J 1 What's the correct procedure used for admittance of visitors? How do you record this?
. YES YES. IYES
=D 2 When arriving at the office what is your entry procedure? . YES YES YES
bu) 3 The Counter Access door should be kept closed and locked at all times. Where do you
keep the key? . ; . YES YES YES
@ 4 Before opening the Counter access door, what do you do? . YES YES YES
2» Parcel Hatch
ZB. *Isitonly opened as far as necessary and closed immediately after use? YES YES YES
6 When accepting a parcel from a customer, if. you were suspicious of a customer's x
2» intentions, how would you take the parcel from the customer? . th YES YES YES
bs) 7 Is the hatch in good working order? “ . YES. YES ~ IYES
8 Do you regularly check it, to ensure that the springs operate correctly, the lock is in .
bat) good working order and there are no loose nuts and bolts? : YES YES YES
9 Do you-know where to order replacement locks/springs? (Pioneer Welding 01843 i
2 599105 emergency out of hours 07841 209797) Advised IYES YES
» Cash at the Counter . . oa
= 10 Is your working cash kept in’a drawer, out of sight of customers, not on the counter
> top? . YES YES YES
. 11 How much cash do you Keep onthe countei? © _ YES: YES YES
Ey Ty
Rems . . .
=D 12. What do you do after delivery of your REM? oo YES _IvYes Ives
2» 13 When you have cash or stock to return where do you keep the REM pouch? YES YES YES -
=D Safe : -
14 Where do you keep the safe keys during the day? YES YES YES
2 15 (If available) How do you use the 40-min time delay compartment in the main safe? N/A N/A’ INIA
=» Security.
16 What's the Hostage Emergency phone number? When would you use that number? Lo
. . . Advised {YES YES
17 Do you have a copyof the “Operational Manual’ Security booklet COMB 58/1 at your
branch? (If not, please order a copy from stores and ensure you read this booklet
periodically, to remind yourself and your staff of correct procedures.) YES YES YES
. —
Exhibit Number
Identifying Mark LIB
POL00105185
POL00105185
3807028 vi 000591
Subpostmaster Compliance Assessment Compliant? I
Horizon - 3 Months . I
1 Who knows your Horizon password? YES
2 How would you know if someone had tried to logon using your user name? YES
3 What do you do with the Horizon screen when the counter is left unattended?
: YES .
-4 Where do you keep your PMMC card? Where do you keep you PIN? - * YES
Mails
5 Where is mail kept while waiting to be collected? . YES :
6 Are Horizon ADC receipts on hand to confirm that training has been completed
by the PMR/OIC/ BM and all team members? Advised
7 Where are.your Priority Service iterns kept prior to being collected? YES.
FSA- General :
8 What can't you do when selling FS products? If necessary explain what selling
products on a non-advised basis means. ‘IES
9 How would you deal with customer queries.or complaints in relation to
financial services and insurance products? . YES
FSA - Promotional Material ~ :
10 Are you aware that you cannot produce any promotional-material for financial :
services; such as, posters for display in your branch or leaflets for handing out
to customers? Check compliance. YES
11 Undertake a check of material on hand, compared to the latest display hoa
instructions to ensure there is no out of date material on hand. . - IYES
FSA - Travel Insurance
12 Before completing a travel insurance transaction, what needs to be handed tod
customer? Are your staff aware of this? YES
13 What needs to be read out to the customer before completing a Travel
Insurance transaction? . YES
Anti-Money Laundering
14 How would you recognise a-suspicious transaction? Give: two examples. Are
your staff aware of how to spot suspicious transactions? YES
15 What are the ID requirements? Are your staff familiar with these? YES
16 What's the process for recording customer ID? Are your staff aware of the
_ process? YES
17 How do you report a suspicious transaction? Are your staff aware of how to
feport suspicious transactions? YES
18 How do you deal with customer queries or complaints? Do your staff know how
to deal with customer complaints? . YES
General
19 How do you dispose of sensitive waste? ° YES
20 What are your responsibilities regarding the Data Protection Act 1998? » YES
21 What are your responsibilities under the Restrictions Policy? YES
Exhibit Number
Udentifying Mark I TTR
eee tne ge ee ene
. ~3897028.xIs
Procedures, Accounting and Observations
22 Look at the Horizon screen and check the Trading Period is on the system is the
correct one YES
23 Check Branch Trading Statement dates so far and ensure they are correct and
that the Spmr is aware that these dates cannot be deferred YES
24 Where do you keep your cash declarations daily and reports? YES
25 Are all entries found in the suspense account valid & supported by the correct
documentation? YES
26 Can the Spmr demonstrate a satisfactory procedure for filing and °
housekeeping of accounting paperwork? . ~ IYes
27 Have all obsolete stock and philatelic items been returned ? YES
28 Are printouts retained. for incoming and outgoing remittances? . IYES
29 Have all transaction corrections been brought to account? YES
30 Check that the Spmr is conversant with the process for dealing with RN
transaction corrections - (If non received so far ar check understandirtg of the %
process)? YES -
31 Are the Spmr and staff complying with the Business. Standards regarding
customer service and appearance of office? YES
2 Is the POPOS material in the office up to date, coded and correctly displayed? YES
33 When observed did the Spmr and staff carry out all the counter transactions
correctly? YES
Sales
34 Are the Spmr and staff having “quality conversations" with customers in line
with the PO conversational selling model?
35 When observed did the Spmr or staff introduce any products other than the
one specifically requested by the customer?
36 When observed did the Spmr support the conversation with POPOS material
where appropriate?
37 When observed did thé Spmr up - sell any products eg books of stamps from
singles, RMSD from recorded?
38 Where is your copy of the HomePhone code of conduct? YES
[if applicable ° “I.
Flexible planning °
39 Is the branch monitoring their cash flow? YES
40 Is the branch aware of the telephone number for the Flexible Planning Team? *
dyes
41 Can the Spmr demonstrate an understanding of where to find delivery
information, cut off timés and how to adjust and cancel rems? _ dYEs
Non flexible planning
42 Can the Spmr produce their Flexible Planning Team letter?
43 Is the ONCH figure for the previous night on target?) :
44 Is the branch aware of the telephone number for the Flexible Planning Team? *
45 Can the Spmr demonstrate an understanding of where to find delivery
information, cut off times and how to adjust and cancel rems?
Woe,
POL00105185
POL00105185
000592
Exhibit Number
I Identifying Mark
PU UV OU UU UU EEUU UU UU EU EEUU EEUU EEUU
POL00105185
POL00105185
000593
~3897028.xIs
Open plan and combis
46 Are levels of cash, stock and mvls being kept toa minimum and within open
plan guidelines N/A
47 Does the Spmr have a copy of the open plan ways of working and understands
how to operate open plan format NIA
Lottery
48 Can the Spmr demonstrate an acceptable procedure for managing lottery
ticket issuing, cancelling and prizepayment? YES
49 Can the Spmr demonstrate an acceptable procedure for managing scratchcard
sales'and prize payment? ‘YES
50 Is lottery accounting through Horizon being done ona daily basis? ‘YES
51 Are all staff conversant with Gaming Law governing the sales to under 16s? YES
ATM : ‘
52 Can Spmr demonstrate an acceptable procedure for ATM security and
accounting through Horizon? YES:
53 Is the cash included in the cash declaration (broken down by denomination
where applicable)? . oc YES
-Cash Declaration oo .
54 Does Cash on hand agree with figure on Horizon (ONCH)? . YES
55 Does Cash on hand agree with figure on Horizon (FONCH)?
—
Exhibit Number
weweoevwvevwvwvwvwvsevWsewevWsevVIevWsevwseswvsvt eTeuevvVvvVv Vv GevVveVvVvVwevVvevVvvVv vv ve ve
I Identifying Mark
POL00105185
POL00105185
wyeweewewwewewewewewewewewewewewewereererewewewewrweweweewewewewewreweweerweewrewewewewewwwe vw wow
o
a Branch: Summary of Call Logs to the National Business Support Centre Exhibit Number:
Lo Branch Code: * 8 July 2010 to 28 February 2011
oO Identifying Mark: SB/24
ome)
CD] 01/07/72012- 28/02/2011
[Date Time Taken I incident ID. [ Office Name ] FAD Call Client ~~ [Activity Sub Activity I Brief Detailed Description I Resolution Incident Log Date Taken
Code ‘Type Description
08/07/2010 15:01] H22791856 Horizon Questions [ Questions And I BRANCH HG SUPPORT Spoke to Marie I 1278601318_doylejo02_08/07/10 I 08/07/2010
{On Line JAnd Answers [Answers MIGRATION JOFFICER WANTED TO I(ESG) she advised }16:01:58 doylejo02 Priority: Low
KNOW IF IT [that it makesno Assigned to group: Tier 1_.
MATTERED THAT difference what BP)
THIS BRANCH WAS INI the branch is int
BP 4. WOULD THE
BRANCH STILL
BEABLE TO MIGRATE?!
10/07/2010 08:33 H22792410 Office ‘Non Critical [ Other REOPEN CLOSED DUE TO PARTIES ADVISED I 1279014936_morleym_10/07/10 I 10/07/2010
Process JUnplannedI Closure PROBLEMS WITH 09:33:47 maddisd02 Priority:
Closure MIGRATION NOM Emergency Status set to:
[TONG STREET Assigned Assigned to group: Tier
H Admin10/07/10 09:46:25
rothercO1_ Tong Streeti_ j
IMrFiaz ABOVE ADVICEI
JOF CLOSURE ONLY Priority: Low
Status set to: Allocated Allocated
to: T1A13/07/10 10:55:22
Imorleym Tong Stree
IMrFiaz above adv re;
reopen Allocated to: morleym_
12/07/2010 07:57] H16795487 Office ‘Closure Closure Update] CLOSURE I OFFICE IS STILL detailslogged ~~ 1278922844 _morleym_12/07/10 I 12/07/2010
Process _IUnplannedIUpdate UPDATE ICLOSED DUE TO 108:57:10 paultaylor01 Priority:
(Closure PROBLEMS WITH Emergency Status set to:
MIGRATION lAssigned Assigned to group: Tier
1 Admin12/07/10 09:20:39
rothercO1 Status set to: Allocated
[Allocated to: rothercO1_
POL00105185
POL00105185
wwwewvsewvevewvevevewvewveWvewWwevevwvevwvevevewvevwvevewevwvewevwevvwvvVvv vse
LO
3 Branch: Summary of Call Logs to the National Business Support Centre Exhibit Number:
oO Branch Code: 8 July 2010 to 28 February 2011
Identifying Mark: SB/24
J 16/08/2010 09:30] T16847292 I. 4 Horizon Correcting I Correcting HNGA+L — [QUERY RE kB 16/08/2010
(On Line Horizon ErrorsI Errors TRANSACTIONS 1281951021_clive.robson02_16/08/
AFTER CUT OFF BY 10 10:30:21 clive.robson02
ACCIDENT Priority: Low Assigned to group:
Tier 1
01/09/2010 12:53] 16873336 rT Horizon I DVLA/MVL] Tax Discs I Incorrect Tax] HNGX- DVLA I 6 MONTHS DISC WASI KB- REFERRED 01/09/2010
[OnLine JHNG Disclssued = JMVL ISSUED INERROR- ICUSTTODVLA —I1283345628_shaun.gray01_01/09/
PAYMENT WAS 10 13:53:48 shaun.gray01
[TAKEN FOR A 12 Priority: Low Assigned to group:
MONTHS DISC - CUST Tier 1_
REQUIRED A 12
MONTHS DISC -
21/09/2010 15:20] H16902864 T THorizon [Post Postal Orders I Counter POSTAL HAS TIMED OUT PASSED ON H REF 21/09/2010
OnLine Office Ltd Procedure ORDER INUMBER 1285082495_rebecca padgett01_2
HNG 1/09/10 16:20:01
rebecca.padgett01 Priority: Low
IStatus set to: Assigned Assigned
ito group: Tier 21/09/10 16:20:17
rebecca.padgettO1 Status set to:
Allocated Allocated to:
rebecca padgett01_
06/10/2010 08:23] H16923076 Horizon Reversing I Existing DVLA SPMRNEEDSTO I KB 1286353418_stavesa_06/10/10 I 06/10/2010
lon Line Transactions Reversal REVERSE A DVLA 09:23:38 stavesa Priority: Low
TRANSACTION PAID JAssigned to group: Tier 1_
To Dc
22/10/2010 10:2] H16946789 TO @teaistics DiscrepanciesI Value Stock I STORES REM DISCREP. LOGGED GALAXY 22/10/2010
REF 112129 1287742838_debbie.broughton_22
/10/10 11:20:38 debbie.broughtonI
Priority: Low Assigned to group:
Tier 1
2711072010 08:47] H16951682 ~ Horizon Post Office J Counter CW POWER I THEPMASA ‘CKD APOP AND IT 27/10/2010
On Line [Automate [Payout Procedure [PAYOUT — IMESSAGETOGET {HAS BEEN 1288169846_sharon jamasb01_27/
ld CONFIRMATION ON JAUTHORISED —I10/1009:47:12 wardr03_ Priority:
Payments TRANSACTION GAVEPMREF — High Status set to: Assigned
NG INUMBER Assigned to group: Tier 227/10/10
J09:51:20 laverm Status set to:
JAllocated Allocated to:
sharon jamasb01_
POL00105185
POL00105185
~wTy~wrwrwrwrewrewewvwrevwvrwvrewvwvewvewvwvevevewvvevvwvwevuvvuesveu
-~,-~wTr www we
Ka)
3 Branch: Summary of Call Logs to the National Business Support Centre Exhibit Number:
fom) Branch Code: 8 July 2010 to 28 February 2011
CQ Identifying Mark: SB/24
J 30/11/2010 08:31] 16992029 I 6 ' Office Non Critical Inclement Office Closure} UNABLE TO GET IN I closed call as per [ 1291121617_sue hunt_30/11/10 I 30/11/2010
Process {Unplanned]Closure Weather }WEATHER/§ ITOOFFICE,ALTSAS flogWEATHER 08:31:18 james.unsworth01
(Closure reopening {ON SYSTEM Priority: Emergency Status set to: I
Assigned Assigned to group: Tier
1 Admin30/11/10 12:52:37
sue.hunt Status set to: Allocated
Allocated to: sue.hunt30/11/10
12:52:52 sue.hunt logged for info}
lonly due to adverse weather, no
further action taken_
01/12/2010 11:18] H22828359 Office Closing Early I Incement Office Closure] WEATHER LOGGED FOR 1291362657_morleym_O1/12/10 01/12/2010
Process JUnplanned Weather CONDITIONS INFO ONLY 11:18:38 juneflynn CLOSED TO
Closure TO HEAVY SNOW, NOM IS TONG STI
Priority: Low Status set to:
JAssigned Assigned to group: Tier
1 Admin_
aObY7
18/02/2011 09:51
17063790
5 Office
Process
Summary of Call Logs to the National Business Support Centre
lUnplanned
[Closure
8 July 2010 to 28 February 2011
Non Critical
Closure
IAudit/Suspensi
lon
CLOSURE
PENDING
14/02 REOPEN}
north
CLOSED DUE TO
AUDIT - NOMS ARE
[TONG STREET &
IDRIGHLINGTON
REOPEN SEE LOG
POL00105185
POL00105185
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Exhibit Nut
imber:
Identifying Mark: SB/24
1297681935_browna2_08/02/11
09:51:32 rebecca.padgett01
Priority: High Status set to:
[Assigned Assigned to group: Tier
1 Admin08/02/11 09:52:00
Imorleym Status set to: Allocated
Allocated to: morleym08/02/11
19:54:37 morleym_Drighlington
jkathy Tong Street
fiaz above adv re;
ity: Low Allocated
ito: T1A08/02/11 12:16:37
rothercO1 Called po @ 12.15 Spoke
ito Pm the office is still
iclosed09/02/11 10:14:27 lipscov01I
‘Allocated to: lipscov0109/02/11
11:22:16 lipscov01_ Rang office at]
11.22 engaged.09/02/11 11:52:52
lipscovO1 Rang office at 11.52
lengaged.09/02/11 12:08:46
lipscovO1_ Rang office at 12.08 and
still closed.09/02/11 12:12:36
lipscov01_ Emailed North closure
sheet.09/02/11 12:14:46 lipscov01
Allocated to: T1A09/02/11 15:21:30
lipscovO1 Allocated to:
lipscovO109/02/11 15:22:54
lipscovO1_ Rang office at 15.22 and
still closed - coming back tommorrow
jand thinks they will be open
Friday.09/02/11 15:44:09 _lipscov0"
08/02/2011
11/02/2011 12:3
22845417
Office
Process
Unplanned
Closure
Non Critical
Closure
Audit/Suspensi
jon
Office Closure}
CLOSED FOR AUIDIT
DUPLICATE CALL
ISEE LINKED ID
1H17063790
1297428407_morleym_11/02/11
12:35:33 naomi.grieves Priority:
Low Status set to: Assigned
[Assigned to group: Tier 1
JAdmint 1/02/11 12:38:16
Imorleym Status set to: Allocated
Allocated to: morleym_,
11/02/2011
POL00105185
POL00105185
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oO
ON Summary of Call Logs to the National Business Support Centre Exhibit Number:
Le) 8 July 2010 to 28 February 2011
fom) Identifying Mark: SB/24
i17022017 15:44 H17069592 Office Details] Administration I OFFICE WHAT ARE THE kB 11/02/2011
fon) ISwitchbo DETAILS INOMS FOR THIS 1297439068_fishwicksO2_11/02/11
ard OFFICE 15:44:28 fishwicks02_ Priority:
Low _ Assigned to group: Tier 1_
POL00105185
POL00105185
000599
Balance Procedure
ENSURE CASH & STOCK IS SECURED IN SAFE UNLESS BEING USED OR COUNTED, TAKING OUT SMALL AMOUNTS AT A TIME,
MAKING SURE SAFE IS LOCKED AS SECURITY PROCEDURES.
You can prepare for balancing throughout the day in order to save time later. This should only be done at quiet times and should not
impact on customer service. This includes checking any Bulk Stock you may-hold in your safe, with a recent copy of a Balance
Snapshot, and/or listing any Bulk Cash and Stamps on a sheet of paper or a locally designed form:
‘L.Check Outstanding Transaction Corrections
Back Office F414
Housekeeping Fé
Process Transaction Corrections (42)
Outstanding Transaction Corrections must be resolved before the
Trading Period balance.
Exhibit Number
_ [Identifying Mark BIBS
2. Complete Counter Daily Reports
Back Office F14, Select Reports F1.
}. Complete Counter Weekly Reports
Back Office F14, Select Reports F1
DWP Cash
Cheques (22)
Print (22)
Cut Off (26)
Retain 4 copy of the report for
own records.
Misc. Transactions (26)
Print (22)
Cut Off (26)
4, Print a Balance Snapshot
Back Office F14
Stock Balancing F3
Snapshot (41)
Print (22)
‘Jsing this Balance Snapshot you produced, carefully check figures.
Check all receipt and payment transaction totals with the supporting vouchers / documentation. It is wise to check ALL transactions,
the more you check, the less chance that you will incur Transaction Correction notices,
Check the Snapshot carefully against the actual stock in your office, ensuring that the system held stock figures match your actual
stock holdings. If there are any major differences, it is advisable to re-check that item of stock.
5, Amend Stock To Reduce Front Office (F414) - then sell the difference between your figures and the systems
Discrepancies Stock Holdings __ figures. (eg: The system thinks you have 225 1" class stamps, you actually have
224 1* class stamps You will then put in Quantity 4 and touch the 1* Class (24)
stamp icon. This will alter your system figure to 221)
To Increase Back Office (F414) - Reversals New (21) - then sell the difference between your
Stock Holdings figures and the’system figures. {eg: The system thinks you have 400 2nd class
stamps, you actually have 432 2nd class stamps. You will then put in Quantity 32
and touch the 2nd Class (34) stamp icon. This will alter your system figure to 432.)
The go back to the Riposte Screen.
Please note: All the above information is subject to change. Refer to Operational Focus of contact NBSC for current status
2.5 PO Local Branch Trading Handout v3.1 Dec 2011 14/5
1 .
POL00105185
POL00105185
I
) Exhibit Number D5 I
6. Complete all other outstanding manual summaries and Reconciliatlor. Identifying Mark ees I
Promotional/Payment Vouchers
, .
National Lottery Cheque Prize payments
7. All the following Reports are completed from: Back Office F14 - STOCK BALANCING F3
) Declare Stamps
Make a new declaration, and enter on the system the number of each different
Stamps (22)
type of stamp you have. Press ENTER, give a Declaration Number and Print.(62)
You must keep this report with your office under copies
) Declare Cash Double check the cash denominations on the system to your daily cash
Cash (24) declaration. If correct press ENTER, give a Declaration Number and Print.(62)
, You must keep this Teport with your office under copies
Produce Balance Repart
» Report (42)
Check and accept Messages until you arrive at the ‘Produce Report’ screen.
Print (22) the Balance report.
Once the Balance report has been produced, check that all totals are correct.
On the last Wednesday in the Trading Period the lottery figures must be included, prior:to final rollover into next TP
Roll Stock Units At the End of Trading Period the discrepancy settlement screen appears on the I
Balance Period (86) last stock to Roll Over into next TP. Horizon will ask how you are going to settle
' Trading Period (84)
the discrepancy, le. Cash, Cheque or provide you with an option to settle the
discrepancy centrally if over £150. If this option is selected, then you will receive a
statement from our accounting team in Chesterfield which provides you with the
' additional option of paying by credit or debit card. If the discrepancy is due to a
known specific error made at the branch, then contact NBSC with the details to
) : enable further accounting investigations to be made and appropriate accounting
corrections to be issued. You
) do not need to ‘make good’ after each weekly balance, but you MUST make good
at the end of your Trading Period.
End of Trading Period
'
Back Office (F14) select Reports (F1), Office Weekly (F3)
Postage Print (32) Suspense Print (32) I
» Labels (46) Cut Off (36) Account Cut Off (36)
Yes (ENTER) © (54) Yes (ENTER)
i)
Continue (ENTER)
Associate all rejected labels,
H Ensure report is signed. Retain in office,
Continue (ENTER)
Retain in office I
'
' Green/Violet Print (32)
Giros ¢ Cut Off (36)
(64) Yes (ENTER)
Continue (ENTER)
I
V Ensure report is signed. Retain in office.
\ Please note: All'the above infortnation is subject to change. Refer to Operational, Focus of contact NBSC for current status
* 2.5 PO Local Branch Trading Handout v3.4 Dec 2014 . 11/5
2
POL00105185
POL00105185
1 UULEU-E II
I
Exhibit Number
YOU CAN NOW COMPLETE THE Branch ‘Trading Statement
4. Back Office (F14) - Office Balancing (F4)
Trading statement (32) report but you should check all relevant information before
selecting...
2. Produce Trial Trading statement Report a You can either (24) - Preview’ or ‘(22) - Print’ or ‘this
The system will print the Branch trading Statement.
Remember to sign and date stamp and retain in a suitable
folder for SIX years.
3. ROLL OVER
Roll Over (26)
sranch TP (22)
4, Check Office rollover into next TP a
5, Sales Report
Back Office (F14)
Reports (F4)
Sales Report (44)
Enter To and From Dates for Trading Period (36)
Print (32)
Optional - but can be used for checking your remuneration
What Goes Where
Depa it and ions - Cheques (Green Gi
And the Counter Weekly Printout ‘Client Copy’
» Please note: All the above information is subject to change. Refer to Operational Focus of contact NBSC for current status
a 2.5 PO Local Branch‘Trading Handout v3.1 Dec 2011 . 14/5
I