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Message
From: Antonio Jamasb!
on behalf of — Antonio Jamasb i.
Sent: 09/07/2012
To: Dave Hulbert
Subject: Re: Horizon - whole network service outage
In what respect? We only did a heads up text to likes of un steve. By the time we were to send a service outage text
service was restored, which was why we sent an interim status report instead.
Regards Tony.
Live Service and Continuity Manager
This has been sent via mobile, so please accept my apologies if the response seems rushed.
Building a Post Office we can all be proud of.
From: Dave Hulbert
Sent: Monday, July 09, 2012 07:01 PM
To: Antonio Jamasb
Subject: Fw: Horizon - whole network service outage
Tony
What did happen?
Thanks
“Service Management,
Post Office Ltd
From: Alana Renner
Sent: Monday, July 09, 2012 06:27 PM
To: Dave Hulbert
Subject: RE: Horizon - whole network service outage
Dave. I have just seen this email as I haven't really been at my desk or blackberry. It doesn't look like the text alert
system was operating either. Did someone come through to the Comms team to let us know? Thanks
Sent: 09 July 2012 13:33
To: Alana Renner; Alwen Lyons; Chris M Day; Kevin Gilliland; Lesley ] Sewell; Martin Moran; Nicholas Kennett; Paula
Vennells; Pauline Holroyd; Susan Crichton
Cc: Duty Manager; Steve Beddoe; Andy Garner; Andy Holt; Andy J Jones; Chris Furmanski; Chris Taylor; Neil Lecky-
Thompson; Simon Baker; Steve Allchorn; Steve Rogers
Subject: RE: Horizon - whole network service outage
All
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The service was fully restored at 13:15.
We're still validating the details but we understand currently is that at:
12:29 ~ 12:35 All branches impacted, no Horizon services working
12:35 ~ 12:40 All branches impacted, no Banking services but all other Horizon services available again
12:41 — 13:15 Intermittent issues affecting some branches, high number of banking transaction failures
The cause is still being properly determined and therefore may change once it’s been fully investigated but this looks like
a hardware failure.
Regards,
Dave
Dave Hulbert
IT & Change
Senior Service Manager
Service Management
© Dearne House. Cortonwood, QDrive.,Brampton. Barnsley. $73 OUF
@ j
© dave.hulbert!
@ www.postoffice.co.uk
Building a Post Office® we can all be proud of
Confidential information:
This email message is for the sole use of the intended recipient{s) ond may contain confidential and privileged information. A
ibution is prohibited, if you are not the intended recipient please contact me by reply email and destroy all copies of the
nauthorised review, use, disclosure or
inal message.
Sent: 09 July 2012 13:03
To: Alana Renner; Alwen Lyons; Chris M Day; Kevin Gilliland; Lesley ] Sewell; Martin Moran; Nicholas Kennett; Paula
Vennells; Pauline Holroyd; Susan Crichton
Cc: Duty Manager; Steve Beddoe; Andy Garner
Subject: Horizon - whole network service outage
Importance: High
All
As at 12:30 today we were notified that all branches across the whole network were unable perform any services
through Horizon.
At around 12:55 the service appears to be back. I will send out another note shortly to confirm this or update you as
appropriate. I have no information on root cause at this moment but we’ll work with Fujitsu to provide clarity, as soon as
we’ve confirmed the service is restored.
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Regards,
Dave
Dave Hulbert
IT & Change
Senior Service Manager
Service Management
© Dearne House, Cortonwood Drive, Brampton. Barnsley. S73 OUF
9 _.
@ dave.hulber
@ www.postoffice.co.ul
Building a Post Office® we can all be proud of
Confidential Information:
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorised review, use, disclosure or
distribution is prohibited. if you are not the intended recipient please contact me by reply email and destroy all copies of the original message.
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