ICL PATHWAY CHANGE CCN NO: 286d
CONTROL NOTE (CCN) —
SHEET 1
CCN TITLE : Details of Training CHANGE ADMINISTRATION USE ONLY.
Courses CP NO: 1292 & 1294
IMPLEMENTATION DATE : EXPIRY DATE: 21* May 1999
OR RELEASE NUMBER: NR2
CCN RAISED BY: DATE: 22" April 1999
Hilary Forrest/Steve Lovegrove
PATHWAY APPROVAL: DATE:
EMERGENCY IMPLEMENTATION PDA CO-ORDINATOR
DATE: N/A Nick Samuel
SUBMISSION DATE: 29" April 1999 RESPONSE DATE: ASAP
APPROVALS REQUIRED:
AUTHORITIES Y/N I POCL Y/N I DSS Y/N
DATE: DATE: DATE:
EXECUTIVE SUMMARY OF IMPACT ASSESSMENTS:
This CCN reflects the conclusion of detailed discussions and exchange of
correspondence regarding training and is based on principles established in CCN105
(in particular in document Horizon Training Programme Proposal, reference PATH-30-
007, dated 30/10/97).
It is raised to confirm the detail of training courses to be provided by ICL Pathway to
POCL and to confirm training information to be provided to the DSS.
OVERALL IMPACT ASSESSMENT: _-HIGH / MEDIUM /LOW
REASON FOR CHANGE:
CCN105 established the principles whereby the half day training programme described
in the Solution to R915 be replaced by all-day training estimated to cost an additional
7.8m based on agreed parameters in return for a four month extension of contract. In
addition CR P67 was raised to increase the number of POCL Users being trained and
CR P68b requests the removal of Requirement 515.
Following submission of CCN286a POCL requested an increase in the limit of courses
to be provided by ICL Pathway. As a result of this ICL Pathway has increased the
limit of courses to be provided to a maximum of 12,600 Within this limit, the number
of one day Counter Assistants Courses to be provided has increased from 5,185 to a
maximum of 5,504. In addition the number of one and half day Managers Courses to
be provided has increased from 6,596 to a maximum of 7,004.
CCN286b was submitted to reflect these changes. Subsequently, comments were
received from the Joint Contracts Team on 06/01/99 and from POCL on 19/01/99
which were addressed in CCN286c. CCN286d incorporates further comments from
the Joint Contracts Team on 31 March 1999.
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Below is a summary of the total courses offered and their breakdown:
Previous offer Current offer
*Managers course 1.5 days 6,596 *Managerscourse 1.5 days 7,004
*Assistants course 1.0day 5,185 *Assistants course 1.0day 5,504
*Train the Trainer 5.0 days 25 *Train the Trainer 5.0 days 25
*Auditors course 2.0 days 34 *Auditors course 2.0 days 34
POCL Helpline 1.5 days 33 POCL Helpline 1.5 days 33
Total 12,600
In the event that any of these limits are exceeded additional charges will be applied to
POCL. Such additional training days/training courses, over each individual course limit
specified in the table above, will be charged in accordance with the Authorities
Agreement Schedule A06 “Counter Assistant course”, which equates to a daily rate.
Key:
*Managers course = Branch managers, Assistant Branch manager (ABM), Postal
Officer Assistant Branch manager (POA), subpostmasters, franchise managers,
nominee managers, Head of Retail Networks (HORNS), regional support staff, relief
or deputy managers, Retail Network Managers, Outlet managers, POCL User
acceptance team, POCL staff who perform stock unit balancing, and nominated POCL
staff and officers.
*Counter Assistants course = Postal officers, Counter Clerks-POCE +etail assistants,
subpostmaster’s assistants and franchise staff.
*Train the Trainer = POCL and agency trainers
*Auditors course = national and Regional auditors, POCL Security and Investigators
POCL Helpline = POCL Helpline staff and managers
This CCN now seeks to ratify the details of these changes.
DETAILS OF CHANGE:
Training and User Awareness Baseline Document, BP/TRN/001, Version 7.0,
date 08/01/99 to be introduced as the version on the Contract Controlled Document
list.
ICL Pathway’s Remedial Training document, SU/TRN/006, Version 1.0, date
26/11/97 to be introduced as a Contract Controlled Document (this is called for from
the above document).
Training Needs Analysis document, SU/TRN/0001, Version 1.0, dated 18/4/97 to be
introduced as a Contract Controlled Document. (This document is called for from the
appended Solution to R915 as contained in Schedule A16).
ICL Pathway Training Evaluation Paper, SU/TRN/005, Version 1.0, dated 29/10/97 to
be introduced as a Contract Controlled Document. (This document is called for from
the appended Solution to R915 as contained in Schedule A16).
ICL Pathway Training and User Awareness Style Guide, PATH/PUBS/001, Version
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4.0, dated 09/06/98 to be introduced as a Contract Controlled Document. (This
document is called for from the appended Solution to R915 as contained in Schedule
Al6).
ICL Pathway Training Scheduling and Minimum Training Compliance document,
IM/REQ/014, Version 1.0, dated 27/05/98 to be introduced as a Contract Controlled
Document. (This document is called for from the appended Solution to R915 as
contained in Schedule A16)
ICL Pathway Training Venue Administration document, PATH/PROC/0004, Version
2.0, dated 03/06/98 to be introduced as a Contract Controlled Document. (This
document is called for from the appended Solution to R915 as contained in Schedule
Al6)
POCL’s Policy for Releasing Individuals to attend training (Contractual Authorities
Responsibilities 532.000.03), BP/PRD/007, Version 1.0, dated 13/8/98 to be
introduced as a Contract Controlled Document. (This document is called for from the
appended solution to R915 as contained in Schedule A16).
POCL’s Policy on Competency Testing (Contractual Authorities Responsibilities
531.000.03), BP/PRD/006, Version 1.0, dated 13/8/98 to be introduced as a Contract
Controlled Document. (This document is called for from the appended solution to
R915 as contained in Schedule A16).
Amend the Contract Controlled and Referenced Document List (Horizon reference
PDA/SUP/CON/001, Pathway reference BP/SPE/026) to include above documents.
Amend the Authorities, DSS and POCL Agreements as detailed below.
PROPOSED REVISION TO WORDING OF AUTHORITIES’ AGREEMENT:
1. SCHEDULE A06
Authorities Agreement, Schedule A06 (Clause 13.1), was amended by CCN105 to
include the following “Pathway shall provide the training of POCL staff in accordance
with a training programme based on the Pathway Solution (“the Training”) detailed
more fully in “Horizon Training Programme Proposal” reference PATH-30-007 dated
30/1/97) yet to be finalised with POCL.”
These words in A06 should now be amended to read “The CONTRACTOR shall
provide the training of POCL staff in accordance with a training programme detailed in
“Training and User Awareness Baseline Document” reference BP/TRN/001”.
2. SCHEDULE A06
The Authorities Agreement, Schedule A06, Annex 4 specifies Maximum number of
Users as 67,000. This should be amended to read 72,000.
3 AUTHORITIES AGREEMENT SCHEDULE B04
Appendix I shows suggested amendments to this Schedule
4. AUTHORITIES AGREEMENT SCHEDULE B05
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Appendix 2 shows suggested amendments to this Schedule
5. DSS AGREEMENT SCHEDULE A1I5
Appendix 3 shows suggested amendments to this Schedule
6. DSS AGREEMENT SCHEDULE A16
This should be amended as shown in Appendix 4 to this CCN
7. POCL AGREEMENT SCHEDULE A15
Appendix 5 shows suggested amendments to this Schedule
8. POCL AGREEMENT SCHEDULE A16
This should be amended as shown in Appendix 6 to this CCN
9. POCL AGREEMENT SCHEDULE G01
Appendix 7 shows suggested amendments to this Schedule
10. I POCL AGREEMENT SCHEDULE G06
Appendix 8 shows suggested amendments to this Schedule
ACCEPTANCE / IMPLEMENTATION TIMETABLE:
New Release 2
PA/TEM/0007 Version 2.0 Sheet 1
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ICL PATHWAY CHANGE
CONTROL NOTE (CCN) -
SHEET 2
CCN NO: 286d
CCN TITLE : Details of Training Courses
CCN PROGRESS SUMMARY:
CCN SUBMITTED
CCN EVALUATED
INFORMATION REQUESTED
INFORMATION RECEIVED
MODIFIED CCN RECEIVED
MODIFIED CCN EVALUATED
CCN APPROVED
CCN REJECTED
DATE: 29" April 1999
DATE:
DATE: ASAP
DATE:
DATE:
DATE:
DATE:
DATE:
PA/TEM/0007 Version 2.0 Sheet 2
ICL PATHWAY CHANGE
CCN NO: 286d
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CONTROL NOTE (CCN) —
SHEET 3
CCN TITLE : Details of Training Courses
COSTS TO AUTHORITIES: (Including non-recurring Charges and new or
amended Charges)
Zero for this CCN — costs as per CCN105
IMPACT SUMMARY (Impacts on Related Agreements and Services)
Deliverables: N/A
Personnel: N/A
Existing Timetable: N/A
Implementation Plans: N/A
Security: N/A
Risk: N/A
System Support: N/A
System Management: N/A
Standards: N/A
Accommodation / Location: N/A
Documentation:
BP/TRN/001 — Training and User Awareness Baseline Document, Version 7.0, dated
08 January 1999.
SU/TRN/006 — ICL Pathway Remedial Training Document, Version 1.0, dated 26"
November 1997
SU/TRN/0001 — Training Needs Analysis for the BA/POCL Counter Automation
Project, Version 1.0, dated 18" April 1997.
SU/TRN/005 — ICL Pathway Training Evaluation Paper, Version 1.0, dated 29"
October 1997.
PATH/PUBS/001 — ICL Pathway Training and User Awareness Style Guide, Version
4.0, dated 9" June 1998.
IM/REQ/014 — ICL Pathway Training Schedule and Minimum Training compliance,
Version 1.0, dated 27" May 1998.
PATH/PROC/004 — Training Venue Administration, Version 2.0, dated 3" June 1998.
BP/PRD/007 — POCL’s Policy for Releasing Individuals to Attend Training
(Contracting Authorities Responsibilities 532.000.003), version 1.0, dated 13" August
1998.
BP/PRD/006 — POCLs’s Policy on Competency Testing (Contracting Authorities
Responsibilities 53 1.000.003), Version 1.0, dated 13" August 1998.
BP/SPE/026 — Contract Controlled and Contract Referenced Document List, Version
1.3.
BP/CON/022 — Authorities Agreement, Schedule A06, Charging Mechanism
BP/CON/030 — Authorities Agreement, Schedule B04, Double Key Requirements
BP/CON/031 — Authorities Agreement, Schedule BOS, Double Key Solutions
BP/CON/077 — DSS Agreement, Schedule A15, Requirements
BP/CON/149 — DSS Agreement, Schedule A16, Solutions
BP/CON/154 — POCL Agreement, Schedule A15, Requirements
BP/CON/155 — POCL Agreement, Schedule A16, Solutions
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BP/CON/162 — POCL Agreement Schedule G01, POCL Infrastructure Services
BP/CON/126 — POCL Agreement Schedule G06, Roll-Out and Implementation
Charges / Charging Mechanism: N/A
Service Delivery Criteria: N/A
Service Levels: N/A
Authorities’ Responsibilities: N/A.
Contractual Issues: N/A
Other: This CCN replaces that previously submitted, 10" March 1999 (CCN 286c).
PA/TEM/0007 Version 2.0 Sheet 3
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Appendix 1 to CCN286d
Amendments to AUTHORITIES AGREEMENT SCHEDULE B04
Requirement 748
No change necessary.
Requirement 531
No change necessary
Requirement 925
No change necessary.
1.116. Requirement 889
Under the heading “2.7. Training”, amend paragraph 1.116.13 to read in its entirety as follows:
1.116.13.
The CONTRACTOR shall provide any necessary awareness training to
ensure POCL staff work effectively with the Help Desk. The CONTRACTOR
shall provide one copy of BPS training workbook(s) for review and use by
DSS's training development staff, so that the DSS can develop training for
its own staff to work effectively with the Help Desk. The CONTRACTOR
shall develop training plans for its own staff.
1.133. Requirement 914
Under the heading “2.9. Training”, amend paragraph 1.133.23 to read in its entirety as follows:
1,133.23.
The CONTRACTOR shall provide any necessary awareness training to
ensure POCL staff work effectively with the Help Desk. The CONTRACTOR
shall provide one copy of BPS training workbook(s) for review and use by
DSS's training development staff, so that the DSS can develop training for
its own staff to work effectively with the Help Desk. The CONTRACTOR
shall develop and implement training plans for its own staff.
1.134. Requirement 915
Amend Requirement 915 to read in its entirety as follows:
Implementation - Service Level Agreement: Training Services
1. INTRODUCTION
1.134.1 This requirement documents the training requirements and key measurables that shall
be used to assess the effectiveness of the training Service as a whole.
2. TRAINING SERVICES
2.1. General
1.134.2. The training provided shall enable POCL’s staff or Agents to achieve acceptable
standards in key competencies in the use of the Services, and BPS training
workbook(s) provided shall allow DSS’s training staff to train DSS staff to acceptable
standards in key competencies in the use of the Services.
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1,134.3. The Training Services shall incorporate the development design and delivery of
agreed training events and support materials.
2.2. Specific Responsibilities
CONTRACTOR
(a) Design of training events;
(b) development of training materials (day to day and maintenance);
(c) delivery of training (except to DSS staff):
. to delegates (as appropriate);
* to trainers;
(d) communication of training activity:
* to delegates;
. to AUTHORITIES;
* to POCL Regions;
(e) management of training processes:
* training plans;
* call up notices;
* site selection and preparation;
. provision of appropriate Equipment;
(f) management information (training) (except to DSS staff):
* provide defined reports on training completed for agreed periods;
(g) Attend regular training review meetings;
(h) Identify improvement to training Services;
(i) Provide a copy of BPS training documentation to a DSS
nominated representative for DSS review.
POCL
(a) Consider and once it has agreed sign off CONTRACTOR’s
training proposals and processes;
(b) monitor and review performance;
(c) attend regular training review meetings;
(d) identify improvements to training Services as part of The
CONTRACTOR's quality review.
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1.134.4.
1.134.5.
1.134.6.
1.134.7.
1134.8.
1.134.9.
1.134.10.
1.134.11.
1134.12.
1134.13.
1.134.14.
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DSS
(a) Agree timescales for review of BPS training workbook(s) with
CONTRACTOR prior to commencement of Live Trial and national Rollout;
(b) deliver training to DSS staff.
KEY MEASURABLES
3.1. Timeliness
Training courses shall be available within ten (10) POCL Core Days notice being
provided by POCL in addition to the 4 week invitation notice period to Users.
Training shall not be delivered more than five (5) POCL Core Days before live usage
of the Service Infrastructure or the relevant Service by delegates.
3.2. Quality
Trainees’ satisfaction with the training venue shall be measured by a training
satisfaction questionnaire and shall achieve not less than 85% satisfaction.
The training shall have received a positive rating of not less than 95% as a result of a
training measurement questionnaire.
3.3. Cycle Time
Training shall take no longer than the timescale specified by the CONTRACTOR in
their solution to requirements 531 and 534 to enable delegates to achieve the required
standard of competence. Where minimum training compliance (MTC) is not affected
remedial training can be delivered up to 2 days prior to individual site acceptance.
3.4. Contingency / Disaster Recovery
Notification of course cancellations shall be issued at the earliest possible time . A
minimum of forty eight (48) hours notice must be provided for 98% of cases.
The CONTRACTOR shall cancel no more than 2% of courses.
When a designated training site becomes inoperative the CONTRACTOR shall make
an alternative available and functioning within (approximately five days) to enable
continuation of the training plan.
3.5. Data Accuracy and Integrity
There shall be no degradation to any Transaction data in the live Service Architecture
as a result of accessing localised training packages.
Training course content shall have no factual errors at the time of release.
3.6. Competence levels
The training Services provided shall ensure that 95% of trainees on completion of the
training shall be able to demonstrate achievement of the agreed level of competence,
which shall reflect a score of 90% for knowledge related areas for transactions and the
operating platform.
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1.134.15.
4.
1,134.16.
1134.17.
1,134.18,
1.134.19.
5.
1.134.20.
6.
1.134.21,
7.
1.134.22.
1134.23.
8.
1.134.24,
9.
1.134.25,
1.134.26.
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Competence levels shall be measured by the CONTRACTOR for delegates to second
level of the Kirkpatrick model utilised by POCL.
COMMUNICATION
Delegate performance feedback shall be provided by the CONTRACTOR for each
person attending a training course.
Regional offices shall be provided by the CONTRACTOR with a status report on
delegates whose attainment level of the key competencies for their user group is below
the agreed standard within five (5) days of training completion.
Trainees shall receive call up papers one (1) month prior to proposed date of training.
Call up notices shall provide options as to days and times of attendance for training.
MONITORING TRAINING SERVICES
The CONTRACTOR shall supply information to POCL in the agreed format which
identifies actual performance against the key measurables stated.
TRAINING REVIEW MEETINGS
Review meetings shall be held on a regular basis to be agreed by the Drop Down
Completion Date.
Operational Trial fortnightly
First 6 months live running monthly
From 7 months to 18 months quarterly
After 18 Months ad hoc or emergency review
meetings may be called by either
party.
Note : Meetings timing shall be subject to agreement. These are only indicators.
ESCALATION PROCEDURES
Failures in Service Levels shall be managed and rectified between the nominated SLA
managers of POCL and the CONTRACTOR whenever possible.
Issues which cannot be rectified shall follow the agreed escalation path as detailed in
Clause 807.
CHANGE MANAGEMENT
Permanent variations to the agreed Service Levels and or the training Services
provided shall be progressed through the standard Change Control Procedure.
TRAINING SERVICE SLA MANAGEMENT
This SLA shall be managed on a day to day basis by:
(a) The XXXXXXXXXXXXXX Manager for BA/POCL;
(b) The XXXXXXXXXXXXXX Manager for CONTRACTOR.
The SLA shall be managed within the overall framework of Schedule A04 of the POCL
Agreement.
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1.145. Requirement 936
Amend paragraph 1.145.12 to read in its entirety as follows:
1.145.12.
Over and above DSS office staff, equipment and infrastructure, the
CONTRACTOR shall provide all staff, equipment and _ infrastructure
(including premises, networks, hardware, software, procedures and training)
required to deliver these Services to all of the DSS’s Customers. The
CONTRACTOR is entirely responsible for Roll-Out, operation and
management of all such equipment subject to DSS approval. The
CONTRACTOR shall undertake to provide such facilities to all DSS
Customers and via all DSS locations to be nominated by DSS. The
CONTRACTOR shall provide connections to all such DSS sites which may
be anywhere in the United Kingdom and which will change both in number
and location over the period of the contract.
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Appendix 2 to CCN286d
Amendments to AUTHORITIES AGREEMENT SCHEDULE B05
Reference No 531
Amend Solution 531 to read in its entirety as follows:
Pathway Response
ICL Pathway’s solution for training is defined in the Training and User
Awareness Baseline Document, reference BP/TRN/001.
Users who fail a competency test during live trial and national Rollout will
attend a remedial training event. This is defined in ICL Pathway’s Remedial
Training document reference SU/TRN/O06. This applies to Outlets up to site
acceptance i.e. up to 2 days from installation. Remedial training after
installation and Outlet go live will be the responsibility of POCL.
All POCL target audiences, job roles and user groups have been identified by
POCL and have been defined in ICL Pathway’s Training Needs Analysis
document reference SU/TRN/0001. This requirement does not apply to DSS
staff.
Reference No 748
Amend paragraph 2.6. Training of Solution 748 to read in its entirety as follows:
ICL Pathway’s solution for training AUTHORITIES’ staff is defined in the
Training and User Awareness Baseline Document, reference BP/TRN/001.
Pathway will develop training plans for its own staff.
Reference No 889
Amend paragraph 2.7. Training of Solution 889 to read in its entirety as follows:
ICL Pathway’s solution for training AUTHORITIES’ staff is defined in the
Training and User Awareness Baseline Document, reference BP/TRN/001.
Pathway will develop training plans for its own staff.
Reference No 914
Amend paragraphs 2.9.1 and 2.9.2 under the heading “2.9. Training” of Solution 914
to read in their entirety as follows:
2.9.1 During Roll-Out, Pathway will deliver training to POCL staff. Prior to
Roll-Out Pathway will provide one copy of BPS training workbook(s)
and quick reference guide for review and use by DSS's training
development staff, so that the DSS can develop training for its own
staff. This training documentation and POCL’s Horizon User Guide
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will include guidance on how to make most effective use of the
Helpdesk services.
2.9.2
Simple step by step instructions will be documented in the operational
procedures manual known as the Horizon User Guide, a hard copy of
which will be produced and distributed by POCL to each post office.
No formal copies of the final Horizon User Guide will be required to be
distributed to DSS offices as part of national Rollout.
Reference No 915
Amend Solution 915 to read in its entirety as follows:
Pathway Response
1.
Introduction
The training requirements for both POCL and DSS training are set out
in the document Training Needs Analysis reference SU/TRN/0001
and the Training and User Awareness Baseline document reference
BP/TRN/O01. As documented in the Training and User Awareness
Baseline document the CONTRACTOR will provide a maximum of
12,600 courses. Within this limit the CONTRACTOR will provide a
maximum of 5,504 one day Counter Assistants Courses and a
maximum of 7,004 one and a half day Managers Courses. The balance
of the 12,600 courses is made up of specialist courses. These
courses are described in both the Training Needs Analysis document
and the Training and User Awareness Baseline document. A further
breakdown of course types and allocations are detailed below:
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Total training breakdown:
*Managers course 1.5 days 7,004 events
*Assistants course 1.0 day 5,504 events
*Train the trainer 5.0 days 25 events
*Auditors course 2.0 days 34 events
POCL helpline 1.5 days 33 events
Total offering 12,600 events
Key:
*Managers course = Branch managers, Assistant Branch manager (ABM),
Postal Officer Assistant Branch manager (POA), subpostmasters, franchise
managers, nominee managers, Head of Retail Networks (HORNS), regional
support staff, relief or deputy managers, Retail Network Managers, Outlet
managers, POCL User acceptance team, POCL staff who perform stock unit
balancing, and nominated POCL staff and officers.
*Counter Assistants course = Postal officers, Counter Clerks,-subpostmaster’s
assistants and franchise staff.
*Train the Trainer = POCL and agency trainers
*Auditors course = national and regional audit teams, POCL security and
investigators
POCL Helpline = POCL Helpline staff and managers
Key measures identified by the CONTRACTOR and agreed with the
AUTHORITIES will be used to assess the effectiveness of the training
programme as a whole. This is documented in the Training Evaluation
paper reference SU/TRN/005.
Training Services
2.1 General
The CONTRACTOR and the AUTHORITIES shall agree
acceptable standards of competencies in the use of the
automated platform. The CONTRACTOR will be responsible for
training POCL and agency trainers to an acceptable standard.
However it will be the responsibility of the AUTHORITIES to
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2.2
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ensure quality and competence levels are maintained both by
non CONTRACTOR trainers and their delegates.
The CONTRACTOR will be responsible for designing and
developing course materials/training event to POCL’s approval.
Any updates to training or additional supporting documentation
will be supplied by the CONTRACTOR and approved by the
AUTHORITIES. This will be provided for new Outlets of the
Horizon platform as part of national Rollout. Style and layout of
training workbooks and supporting materials are documented in
the Training and User Awareness Style Guide, reference
PATH/PUBS/001.
Specific Responsibilities
POCL will mandate training for Users i.e. Outlet managers,
subpostmasters and counter assistants in accordance with
POCL’s Policy for Releasing Individuals to Attend Training
(CAR response number 531.000.03), document reference
BP/PRD/007.
It is not envisaged that “day to day” development of training
materials will be required although ongoing quality assessment
and maintenance will be undertaken by the CONTRACTOR.
The CONTRACTOR will ensure that all nominated parties are
advised of training activities. Such periods of notification,
content thereof and identification of nominated parties shall be
the AUTHORITIES’ responsibility prior to contract award.
Management of training will be the responsibility of the
CONTRACTOR in liaison with the AUTHORITIES. However
training invitations, site selection/preparation and provision of
equipment will be the responsibility of the CONTRACTOR.
Management information (training) will be the responsibility of
the CONTRACTOR. Information passed to POCL shall be
defined by the AUTHORITIES and subject to Change Control
Procedures.
Attendance of regular training review meetings will be the
responsibility of the CONTRACTOR and will be part of the
overall implementation review process. Training is an
integrated part of the implementation and Roll-Out programme
therefore it is not envisaged that the training will be isolated
from project reviews.
Agreement and sign off by the CONTRACTOR will be part of
the implementation plan.
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Monitoring and review of performance will be jointly undertaken
by the CONTRACTOR and the AUTHORITIES. This will be via
standard and agreed report formats within agreed timescales
Identification of improvements to the training programme will be
part of an approved quality process and is part of the
CONTRACTOR's responsibility.
3. Key Measurables
3.1
3.2
3.3
Timeliness
The CONTRACTOR shall ensure that training is delivered in
accordance with the Roll-Out of the automated platform. Such
training will be completed no more than 5 working days before
live usage, and be complete no less than 1 working day before
live usage.
Quality
Course delegates will be requested to complete a questionnaire
on the training environment, and the CONTRACTOR shall
achieve not less than 85% satisfaction. Details of processes
and procedures to support ICL Pathway training environments
are documented in the Training Venue Administration document
reference PATH/PRO/0004.
The CONTRACTOR shall not be responsible for adverse
comments/user dissatisfaction relating to AUTHORITIES’
premises.
The CONTRACTOR shall agree positive training matrices with
the AUTHORITIES prior to contract award. The CONTRACTOR
shall ensure 95% compliance with these matrices as measured
through satisfaction questionnaires as defined in ICL Pathway’s
Training Evaluation paper reference SU/TRN/005.
Cycle Time
Training should take no longer than a period of 1.5 days for
Outlet managers, subpostmasters and 1.0 day for counter
assistants or Counter Clerks. This will be a continuous event
held during the day and off site. All trainees are to achieve the
minimum standard of competence as described in POCL’s
document reference BP/PRD/006. It is the CONTRACTOR’s
responsibility to achieve the overall agreed level of competence
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3.4
3.5
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e.g. 90% for knowledge related areas for transactions of the
automated platform relevant to a specific Outlet.
Training will be offered to Users, who do not make up the ratio
for minimum training compliance, up to individual site
acceptance and during the Horizon Field Support Officer visit.
This will be offered on an exception basis at the time of training
invitations i.e. 4 weeks from installation. Remedial training will
also be offered to Users during this period who fail a
competency test and who do not make up the ratio for minimum
training compliance. Thereafter all outstanding or ongoing
Horizon training will be the responsibility of the AUTHORITIES.
This training will be delivered to either new or existing Outlet
Users. Update training or New Release 2+ training on existing
Users of the Horizon platform will be the responsibility of the
AUTHORITIES. New Release 2+ training for new Outlets and
Users, who do not have Horizon, will be trained by ICL Pathway
as part of the standard national Rollout training programme.
Subsequent updates and new product training will be the
responsibility of the AUTHORITIES unless the CONTRACTOR
takes on this responsibility in accordance with the agreed
Change Control Procedure.
Contingency/disaster recovery
Notification of course cancellations by the AUTHORITIES must
be issued within an agreed timescale between the
CONTRACTOR and the AUTHORITIES. A minimum of 48
hours notice must be provided for 98% of cases. The same will
apply if the CONTRACTOR cancels a course with notification of
an alternative date.
The CONTRACTOR shall not cancel more than 2% of the
scheduled courses in accordance with the implementation Roll-
Out plan. However if an installation is cancelled due to POCL
changes then this is the responsibility of the AUTHORITIES and
should not be included in the 2% targeted for the
CONTRACTOR.
It is the CONTRACTOR’s responsibility to reschedule
alternative training venues if a site becomes inoperative at no
extra cost to the AUTHORITIES unless a POCL venue has been
agreed and an alternative is required.
Data Accuracy and integrity
There will be no reduction in system performance as a result of
training mode being used. Training mode will be used in the
same way as live mode with the exception of “training” stock
data.
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It is the CONTRACTOR’s responsibility to ensure there are no
factual errors at the time of acceptance and release.
3.6 Competence levels
It is the CONTRACTOR’s responsibility to meet the agreed
objectives/competence level of the course and for delegates to
demonstrate this capability as part of an end of course review.
A competence test will be carried out at the training event to
meet the agreed competence level of 90% for knowledge
related areas for transactions of the automated platform.
The CONTRACTOR shall agree competence matrices with the
AUTHORITIES prior to contract award. The CONTRACTOR
shall ensure 90% compliance with the matrices as measured
through a competence test.
The CONTRACTOR has the responsibility to meet level 1 of the
standard Kirkpatrick model. This will be achieved by the end of
course review/appraisal. Level 2 of the standard Kirkpatrick
model will be met by the end of course competence test.
Communication
It is the AUTHORITIES’ responsibility to provide agreed format on
performance criteria along with written permission from franchise
Outlets that assessments can be carried out on their staff. For POCL
staff, subpostmasters and assistants ICL Pathway will notify Users that
data will be gathered on individual performance and distributed to
POCL for analysis.
It is also the AUTHORITIES’ responsibility to certify that managers of
franchise, sub-Post Offices, POCL offices and multiple franchise
Outlets, ensure competency of their staff, and to further ensure that
their staff apply due diligence and professional standards of care to
ICL Pathway systems and services.
Distribution and format for providing this information shall be agreed
between the CONTRACTOR and the AUTHORITIES prior to contract
award.
POCL Regional reports will be defined by the AUTHORITIES and
agreed with the CONTRACTOR. Reports will be provided by the
CONTRACTOR in a timely manner to a nominated contact. These
Reports will be distributed within 5 working days for each Region at the
end of each month. 24 hour competency failure reports will be
supplied to the AUTHORITIES by the CONTRACTOR for immediate
action by POCL. Response by POCL will be within 24 hours or the
next working day. This is detailed in ICL Pathway’s Training
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Scheduling and Minimum Training Compliance document reference
IM/REQ/014.
It is the CONTRACTOR’s responsibility to provide training invitations
to a nominated contact within the Outlet 4 weeks prior to the proposed
training event. It is also the CONTRACTOR’s responsibility to confirm
attendance in writing at least 1 week prior to the training event. This is
detailed in ICL Pathway’s Training Scheduling and Minimum Training
Compliance document reference IM/REQ/014.
5. Monitoring Training Services
Monitoring of training Services will be carried out as part of the
implementation programme. It is the CONTRACTOR’s responsibility to
supply information to the AUTHORITIES in an agreed format and to
agreed measures. This format will be subject to Change Control
Procedure.
6. Training Review Meetings
It is the CONTRACTOR’s responsibility to hold regular management
meetings to review progress and performance. This will be carried out
on a regular basis and to an agreed timetable.
Regular review meetings regarding implementation should be the
responsibility of both the CONTRACTOR and the AUTHORITIES.
7. Escalation Procedures
Failures in Service Levels will be the responsibility of the
CONTRACTOR and the AUTHORITIES’ nominated SLA manager to
resolve.
Issues or actions which fail to be rectified will be passed to the agreed
CONTRACTOR and AUTHORITIES service management team for
escalation.
8. Change Management
Progressing (through the standard Change Control Procedure)
permanent variations to the agreed Service Levels and/or the training
Services provided will be managed as part of the implementation
programme and will be the responsibility of the CONTRACTOR.
Reference No 925
Amend paragraph H of Solution 925 to read in its entirety as follows:
H. The AUTHORITIES and the CONTRACTOR shall agree the location
and types of Outlets for the live trial phase of the operational trial. It is
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understood that the initial trial shall take place in 10 Outlets,
expanding to 200.
The live trial shall include, but not be limited to:
Training of POCL Users
Installation processes
Synchronisation of services
Live data handling from end to end
RON>
Reference No 936
Amend the first paragraph after the heading “Provisions to deliver the service -
Pathway affirms that:” to read in its entirety as follows:
* Over and above the DSS office staff, equipment and infrastructure, it will
provide, except as may be agreed to the contrary, any staff, premises,
networks (voice and / or data), hardware, software, PPDs, BPS
procedures and training (for POCL). It will provide one copy (of both draft
and final versions) of the BPS training workbook(s) and the BPS quick
reference guide, to both a nominated DSS representative, within the DSS
Training Development Team, and a nominated POCL representative,
within the POCL Horizon Implementation Team.
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Appendix 3 to CCN286d
Amendments to DSS AGREEMENT SCHEDULE A15
Requirement 748
No change necessary.
Requirement 925
No change necessary.
1.102. Requirement 888
Under the heading “2.7. Training”, amend paragraph 1.102.13 to read in its entirety as follows:
1.102.13.
The CONTRACTOR shall provide one copy of BPS training documentation
for review and use by DSS’s training development staff, so that the DSS can
develop training for its own staff to work effectively with the Help Desk. The
CONTRACTOR shall develop training plans for its own staff.
1.103. Requirement 889
Under the heading “2.7. Training”, amend paragraph 1.103.13 to read in its entirety as follows:
1.103.13.
The CONTRACTOR shall provide any necessary awareness training to
ensure POCL staff work effectively with the Help Desk. The CONTRACTOR
shall provide one copy of BPS training workbook(s) for review and use by
DSS’s training development staff, so that the DSS can develop training for
its own staff to work effectively with the Help Desk. The CONTRACTOR
shall develop training plans for its own staff.
1.125. Requirement 932
Amend paragraph 1.125.2 to read in its entirety as follows:
1.125.2.
The CONTRACTOR shall provide one copy of BPS Horizon training
workbook(s) and quick reference guide for quality review by DSS training
development staff (a nominated DSS representative shall be as notified by
DSS to the CONTRACTOR prior to commencement of model office
rehearsal 1). This Horizon BPS training workbook(s) and quick reference
guide shall be reviewed by the DSS nominated representative(s) as part of
model office testing and comments made prior to training sign off by POCL
and the CONTRACTOR. Final versions of the Horizon training workbook
and quick reference guide will be made available during live trial to the DSS
training development team.
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2.9 Requirement 934
Amend paragraph 1.126.7 to read in its entirety as follows:
1.126.7.
Over and above DSS office staff, equipment and infrastructure, the
CONTRACTOR shall provide all staff, equipment and_ infrastructure
(including premises, networks, hardware, software, procedures and training)
required to deliver these Services to the nominated CAPS hardware
platforms. The CONTRACTOR is entirely responsible for Roll-Out, operation
and management of all such equipment, subject to DSS approval. The
CONTRACTOR shall undertake to provide such connection(s) at sites
nominated by DSS that may change over the period of the DSS Agreement.
These connections include those connections within the CAPS processors
that enable data to be transmitted between CAPS and CMS systems
1.127. Requirement 935
Amend paragraph 1.127.13 to read in its entirety as follows:
1.127.13.
Over and above DSS office staff, equipment and infrastructure, the
CONTRACTOR shall provide all staff, equipment and _ infrastructure
(including premises, networks, hardware, software, procedures and training)
required to deliver these Services to the nominated CAPS hardware
platforms. The CONTRACTOR is entirely responsible for Roll-Out, operation
and management of all such equipment subject to DSS approval. The
CONTRACTOR shall undertake to provide such connection(s) at sites
nominated by DSS that may change over the period of the contract. These
connections include those connections within the CAPS processors that
enable data to be transmitted between CAPS and PAS systems.
1.128. Requirement 936
Amend paragraph 1.128.12 to read in its entirety as follows:
1,128.12.
Over and above DSS office staff, equipment and infrastructure, the
CONTRACTOR shall provide all staff, equipment and_ infrastructure
(including premises, networks, hardware, software, procedures, and training)
required to deliver these Services to all of the DSS’s Customers. The
CONTRACTOR is entirely responsible for Roll-Out, operation and
management of all such equipment subject to DSS approval. The
CONTRACTOR shall undertake to provide such facilities to all DSS
Customers and via all DSS locations to be nominated by DSS. The
CONTRACTOR shall provide connections to all such DSS sites which may
be anywhere in the United Kingdom and which will change both in number
and location over the period of the contract.
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1.129. Requirement 937
Amend paragraph 1.129.10 to read in its entirety as follows:
1.129.10.
Over and above the DSS office staff, equipment and infrastructure, the
CONTRACTOR shall provide all staff, equipment and_ infrastructure
(including premises, networks, hardware, software, procedures and training)
required to deliver these Services to all authorised DSS staff. The
CONTRACTOR is entirely responsible for Roll-Out, operation and
management of all such equipment subject to DSS approval. The
CONTRACTOR shall provide such facilities to all locations to be nominated
by DSS. The CONTRACTOR shall provide connections to all such DSS sites
which may be anywhere in the United Kingdom and which may change both
in number and location over the period of the DSS Agreement.
1.140. Requirement 956
Amend paragraph 1.140.11 to read in its entirety as follows:
1,140.11.
The CONTRACTOR shall provide all networks, hardware, software,
procedures and training required to connect and deliver Services to the
nominated ESNCS platforms. It is entirely responsible for Roll-Out, operation
and management of all such resources subject to the approval of DSS. The
CONTRACTOR shall provide such connection(s) at sites nominated by DSS
and which may change over time.
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Appendix 4 to CCN286d
Amendments to DSS AGREEMENT SCHEDULE A16
Reference No 956
Insert before the last paragraph which starts “Pathway will agree a Service Level
Agreement with DSS.....”
Pathway understands that it must provide any networks (voice and / or data),
hardware, software, PPDs, BPS procedures and training. Pathway will
provide one copy (of both draft and final versions) of the BPS training
workbook(s) and the BPS quick reference guide to a nominated DSS
representative within the DSS Training Development Team. Pathway
accepts entire responsibility for the rollout, operation and management
of all such equipment. Pathway does not believe it reasonable that
such responsibility, which as defined extends to the whole of PFI,
should be subject to DSS approval outside of service acceptance or to
the extent it involves DSS personnel, agents or facilities.
Reference No 748
Amend paragraph 2.6. Training of Solution 748 to read in its entirety as follows:
ICL Pathway’s solution for training AUTHORITIES’ staff is defined in the
Training and User Awareness Baseline Document, reference BP/TRN/001.
Pathway will develop training plans for its own staff.
Reference No 888
Amend paragraph 2.7. Training of Solution 888 to read in its entirety as follows:
ICL Pathway’s solution for training AUTHORITIES’ staff is defined in the
Training and User Awareness Baseline Document, reference BP/TRN/001.
Pathway will develop training plans for its own staff.
Reference No 889
Amend paragraph 2.7. Training of Solution 889 to read in its entirety as follows:
ICL Pathway’s solution for training AUTHORITIES’ staff is defined in the
Training and User Awareness Baseline Document, reference BP/TRN/001.
Pathway will develop training plans for its own staff.
Reference No 925
Amend paragraph H of Solution 925 to read in its entirety as follows:
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H. The AUTHORITIES and the CONTRACTOR shall agree the location
and types of Outlets for the live trial phase of the operational trial. It is
understood that the initial trial shall take place in 10 Outlets,
expanding to 200.
The live trial shall include, but not be limited to:
Training of POCL Users
Installation processes
Synchronisation of services
Live data handling from end to end
RPON>R
Reference No 932
Amend Solution 932 to read in its entirety as follows:
Pathway Response
ICL Pathway will comply with this requirement as described in the ICL
Pathway Training and User Awareness Baseline document, reference
BP/TRN/O01
Updates to Horizon training documentation shall be identified as part of any
new Product/Service introduction plan. This will be subject to agreement
using the approved and agreed Change Control Procedure. A minimum of 60
days notice is required by the DSS prior to its delivery.
Reference No 934
Amend the second paragraph after the heading “System and Service responsibility”
to read in its entirety as follows:
Pathway understands that, over and above the DSS office staff, equipment and
infrastructure, it must provide any staff, premises, networks (voice and / or data), hardware,
software, PPDs, BPS procedures and training. Pathway will provide one copy (of both draft
and final versions) of the BPS training workbook(s) and the BPS quick reference guide to a
nominated DSS representative within the DSS Training Development Team. Pathway
accepts entire responsibility for rollout, operation and management of all such equipment.
Pathway does not believe it reasonable that such responsibility, which as defined extends to
the whole PFI, should be subject to DSS approval outside service acceptance or to the
extent it involves DSS personnel, agents or facilities.
Reference No 935
Amend the second paragraph after the heading “System and Service responsibility”
to read in its entirety as follows:
Pathway understands that, over and above the DSS office staff, it must
provide any staff, premises, networks (voice and / or data), hardware,
software, PPDs, BPS procedures and training. Pathway will provide one copy
(of both draft and final versions) of the BPS training workbook(s) and the BPS
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quick reference guide to a nominated DSS representative within the DSS
Training Development Team. Pathway accepts entire responsibility for
rollout, operation and management of all such equipment. Pathway does not
believe it reasonable that such responsibility, which as defined extends to the
whole PFI, should be subject to DSS approval outside of service acceptance
or to the extent it involves DSS personnel, agents or facilities.
Reference No 936
Amend the first paragraph after the heading “Provisions to deliver the service -
Pathway affirms that:” to read in its entirety as follows:
Over and above the DSS office staff, equipment and infrastructure, it will provide,
except as may be agreed to the contrary, any staff, premises, networks (voice and /
or data), hardware, software, PPDs, BPS procedures and training (for POCL). It will
provide one copy (of both draft and final versions) of the BPS training workbook(s)
and the BPS quick reference guide, to both a nominated DSS representative, within
the DSS Training Development Team, and a nominated POCL representative, within
the POCL Horizon Implementation Team.
Reference No 937
Amend the first paragraph after the heading “Provisions to deliver the service -
Pathway affirms that:” to read in its entirety as follows:
*
Over and above the DSS office staff, equipment and infrastructure, it
will provide, except as may be agreed to the contrary, any staff,
premises, networks (voice and / or data), hardware, software, PPDs,
BPS procedures and training. It will provide one copy (of both draft and
final versions) of the BPS training workbook(s) and the BPS quick
reference guide to a nominated DSS representative within the DSS
Training Development Team.
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Appendix 5 to CCN286d
Amendments to POCL AGREEMENT SCHEDULE A15
Requirement 531
No change necessary.
Requirement 534
No change necessary.
Requirement 463
No change necessary.
Requirement 925
No change necessary.
1.51. Requirement 515
Delete Requirement 515 in its entirety.
1.68. Requirement 532
Amend paragraph 1.68.1 to read in its entirety as follows:
1.68.1. The CONTRACTOR shall train all appropriate staff in the handling of new
Products or Product changes, when such staff are trained in the five POCL
Core Days before live usage of the Service Infrastructure at their Outlet, as
provided for by Requirement 915.
1.218. Requirement 914
Under the heading “2.9. Training”, amend paragraph 1.218.23 to read in its entirety as follows:
1.218.23. The CONTRACTOR shall provide any necessary awareness training to
ensure POCL staff work effectively with the Help Desk. The CONTRACTOR
shall provide one copy of BPS training workbook(s) for review and use by
DSS’s training development staff, so that the DSS can develop training for
its own staff to work effectively with the Help Desk. The CONTRACTOR
shall develop and implement training plans for its own staff.
1.219. Requirement 915
Amend Requirement 915 to read in its entirety as follows:
Implementation - Service Level Agreement: Training Services
1 INTRODUCTION
1.134.1. This requirement documents the training requirements and key measurables that shall
be used to assess the effectiveness of the training Service as a whole.
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2. TRAINING SERVICES
2.1. General
1.134.2. The training provided shall enable POCL’s staff or Agents to achieve acceptable
standards in key competencies in the use of the Services, and BPS training
workbook(s) provided shall allow DSS’s training staff to train DSS staff to acceptable
standards in key competencies in the use of the Services.
1.134.3. The Training Services shall incorporate the development design and delivery of
agreed training events and support materials.
2.2. Specific Responsibilities
CONTRACTOR
(a) Design of training events;
(b) development of training materials (day to day and maintenance);
(c) delivery of training (except to DSS staff):
* to delegates (as appropriate);
* to trainers;
(d) communication of training activity:
* to delegates;
* to AUTHORITIES;
* to POCL Regions;
(e) management of training processes:
* training plans;
* call up notices;
* site selection and preparation;
* provision of appropriate Equipment;
(f) management information (training) (except to DSS staff):
* provide defined reports on training completed for agreed periods;
(g) Attend regular training review meetings;
(h) Identify improvement to training Services;
(i) Provide one copy of BPS training documentation to a DSS
nominated representative for DSS review.
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1.134.4.
1.134.5.
1.134.6.
1134.7.
1.134.8.
1.134.9.
1.134.10.
1134.11,
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POCL
(a) Consider and once it has agreed sign off CONTRACTOR's
training proposals and processes;
(b) monitor and review performance;
(c) attend regular training review meetings;
(d) identify improvements to training Services as part of the
CONTRACTOR's quality review.
DSS
(a) Agree timescales for review of BPS training workbook(s) with
CONTRACTOR prior to commencement of Live Trial and national Rollout;
(b) deliver training to DSS staff.
KEY MEASURABLES
3.1. Timeliness
Training courses shall be available within ten (10) POCL Core Days notice being
provided by POCL in addition to the 4 week invitation notice period to Users.
Training shall not be delivered more than five (5) POCL Core Days before live usage
of the Service Infrastructure or the relevant Service by delegates.
3.2. Quality
Trainees’ satisfaction with the training venue shall be measured by a training
satisfaction questionnaire and shall achieve not less than 85% satisfaction.
The training shall have received a positive rating of not less than 95% as a result of a
training measurement questionnaire.
3.3. Cycle Time
Training shall take no longer than the timescale specified by the CONTRACTOR in
their solution to requirements 531 and 534 to enable delegates to achieve the required
standard of competence. Where minimum training compliance (MTC) is not affected
remedial training can be delivered up to 2 days prior to individual site acceptance.
3.4. Contingency / Disaster Recovery
Notification of course cancellations shall be issued at the earliest possible time . A
minimum of forty eight (48) hours notice must be provided for 98% of cases.
The CONTRACTOR shall cancel no more than 2% of courses.
When a designated training site becomes inoperative the CONTRACTOR shall make
an alternative available and functioning within (approximately five days) to enable
continuation of the training plan.
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1134.12.
1134.13,
1134.14,
1134.15,
4.
1.134.16.
1.134.17.
1134.18.
1.134.19.
5.
1.134.20.
6.
1.134.21.
7.
1,134.22.
1134.23,
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3.5. Data Accuracy and Integrity
There shall be no degradation to any Transaction data in the live Service Architecture
as a result of accessing localised training packages.
Training course content shall have no factual errors at the time of release.
3.6. Competence levels
The training Services provided shall ensure that 95% of trainees on completion of the
training shall be able to demonstrate achievement of the agreed level of competence,
which shall reflect a score of 90% for knowledge related areas for transactions and the
operating platform.
Competence levels shall be measured by the CONTRACTOR for delegates to second
level of the Kirkpatrick model utilised by POCL.
COMMUNICATION
Delegate performance feedback shall be provided by the CONTRACTOR for each
person attending a training course.
Regional offices shall be provided by the CONTRACTOR with a status report on
delegates whose attainment level of the key competencies for their user group is below
the agreed standard within five (5) days of training completion.
Trainees shall receive call up papers one (1) month prior to proposed date of training.
Call up notices shall provide options as to days and times of attendance for training.
MONITORING TRAINING SERVICES
The CONTRACTOR shall supply information to POCL in the agreed format which
identifies actual performance against the key measurables stated.
TRAINING REVIEW MEETINGS
Review meetings shall be held on a regular basis to be agreed by the Drop Down
Completion Date.
Operational Trial fortnightly
First 6 months live running monthly
From 7 months to 18 months quarterly
After 18 Months ad hoc or emergency review
meetings may be called by either
party.
Note : Meetings timing shall be subject to agreement. These are only indicators.
ESCALATION PROCEDURES
Failures in Service Levels shall be managed and rectified between the nominated SLA
managers of POCL and the CONTRACTOR whenever possible.
Issues which cannot be rectified shall follow the agreed escalation path as detailed in
Clause 807.
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8.
1.134.24,
9.
1.134.25,
1.134.26.
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CHANGE MANAGEMENT
Permanent variations to the agreed Service Levels and or the training Services
provided shall be progressed through the standard Change Control Procedure.
TRAINING SERVICE SLA MANAGEMENT
This SLA shall be managed on a day to day basis by:
(a) The XXXXXXXXXXXXXX Manager for BA/POCL;
(b) The XXXXXXXXXXXXXX Manager for CONTRACTOR.
The SLA shall be managed within the overall framework of Schedule A04 of the POCL
Agreement.
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Appendix 6 to CCN286d
Amendments to POCL AGREEMENT SCHEDULE A16
Reference No 463
Amend paragraph 5. Training of Solution 463 to read in its entirety as follows:
ICL Pathway will carry out classroom training only. ICL Pathway will provide
the equipment for class room training as part of national Rollout.
If additional equipment is required by DSS or POCL or third parties to support
training which is not undertaken by ICL Pathway then such equipment will be
supplied on normal commercial terms and prices.
Reference No 515
Delete Solution 515 in its entirety.
Reference No 531
Amend Solution 531 to read in its entirety as follows:
Pathway Response
ICL Pathway’s solution for training is defined in the Training and User
Awareness Baseline Document, reference BP/TRN/001.
Users who fail a competency test during live trial and national Rollout will
attend a remedial training event. This is defined in ICL Pathway’s Remedial
Training document reference SU/TRN/006. This applies to Outlets up to site
acceptance i.e. up to 2 days from installation. I Remedial training after
installation and Outlet go live will be the responsibility of POCL.
All POCL target audiences, job roles and user groups have been identified by
POCL and have been defined in ICL Pathway’s Training Needs Analysis
document reference SU/TRN/0001. This requirement does not apply to DSS
staff.
Reference No 532
Amend Solution 532 to read in its entirety as follows:
Pathway Response
ICL Pathway has proposed to train POCL’s own trainers in the use of the
OPS service for new and existing staff and for minor new Releases. ICL
Pathway will undertake additional training for major new Releases which will
be subject to the Change Control Procedures.
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Reference No 534
Amend Solution 534 to read in its entirety as follows:
ICL Pathway confirms that its solution for training takes account of automated
products and experience of existing system platforms. The Training Needs
Analysis document, ref SU/TRN/0001, takes account of the different kinds of
User and their different propensities to learn new skills. The proposal
includes ongoing training requirements for POCL to fulfil using their own
trainers, and support for individuals who change their roles up to two weeks
before attending an ICL Pathway training course. This is detailed in the
Training and User Awareness Baseline Document, ref BP/TRN/001.
Reference No 914
Amend paragraphs 2.9.1 and 2.9.2 under the heading “2.9. Training” of Solution 914
to read in their entirety as follows:
2.9.1
2.9.2
During Roll-Out, Pathway will deliver training to POCL staff. Prior to
Roll-Out Pathway will provide one copy of BPS training workbook(s)
and quick reference guide for review and use by DSS's training
development staff, so that the DSS can develop training for its own
staff. This training documentation and POCL’s Horizon User Guide
will include guidance on how to make most effective use of the
Helpdesk services.
Simple step by step instructions will be documented in the operational
procedures manual known as the Horizon User Guide, a hard copy of
which will be produced and distributed by POCL to each post office.
No formal copies of the final Horizon User Guide will be required to be
distributed to DSS offices as part of national Rollout.
Reference No 915
Amend Solution 915 to read in its entirety as follows:
Pathway Response
1.
Introduction
The training requirements for both POCL and DSS training are set out
in the document Training Needs Analysis reference SU/TRN/0001
and the Training and User Awareness Baseline document reference
BP/TRN/001. As documented in the Training and User Awareness
Baseline document the CONTRACTOR will provide a maximum of
12,600 courses. Within this limit the CONTRACTOR will provide a
maximum of 5,504 one day Counter Assistants Course and a maximum
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of 7,004 one and a half day Managers Courses. The balance of the
12,600 courses are made up of specialist courses. These courses are
described in both the Training Needs Analysis document and the
Training and User Awareness Baseline document. A_ further
breakdown of course types and allocation are detailed below.
Total training breakdown:
*Managers course 1.5 days 7,004 events
*Assistants course 1.0 day 5,504 events
*Train the trainer 5.0 days 25 events
*Auditors course 2.0 days 34 events
POCL helpline 1.5 days 33 events
Total offering 12,600 events
Key:
*Managers course = Branch managers, Assistant Branch manager (ABM),
Postal Officer Assistant Branch manager (POA), subpostmasters, franchise
managers, nominee managers, Head of Retail Networks (HORNs), regional
support staff, relief or deputy managers, Retail Network Managers, Outlet
managers, POCL User acceptance team, POCL staff who perform stock unit
balancing, and nominated POCL staff and officers.
*Counter Assistants course = Postal officers, Counter Clerks, subpostmaster’s
assistants and franchise staff
*Train the Trainer = POCL and agency trainers
*Auditors course = national and regional audit teams, POCL security and
investigators
POCL Helpline = POCL Helpline staff and managers
Key measures identified by the CONTRACTOR and agreed with the
AUTHORITIES will be used to assess the effectiveness of the training
programme as a whole. This is documented in the Training Evaluation
paper reference SU/TRN/005.
Training Services
2.1 General
The CONTRACTOR and the AUTHORITIES shall agree
acceptable standards of competencies in the use of the
automated platform. The CONTRACTOR will be responsible for
training POCL and agency trainers to an acceptable standard.
However it will be the responsibility of the AUTHORITIES to
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2.2
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ensure quality and competence levels are maintained both by
non CONTRACTOR trainers and their delegates.
The CONTRACTOR will be responsible for designing and
developing course materials/training event to POCL’s approval.
Any updates to training or additional supporting documentation
will be supplied by the CONTRACTOR and approved by the
AUTHORITIES. This will be provided for new Outlets of the
Horizon platform as part of national Rollout. Style and layout of
training workbooks and supporting materials are documented in
the Training and User Awareness Style Guide, reference
PATH/PUBS/001.
Specific Responsibilities
POCL will mandate training for Users i.e. Outlet Managers,
Subpostmasters and Counter Assistants or Counter Clerks in
accordance with POCL’s Policy for Releasing Individuals to
Attend Training (CAR response number 531.000.03), document
reference BP/PRD/007.
It is not envisaged that “day to day” development of training
materials will be required although ongoing quality assessment
and maintenance will be undertaken by the CONTRACTOR.
The CONTRACTOR will ensure that all nominated parties are
advised of training activities. Such periods of notification,
content thereof and identification of nominated parties shall be
the AUTHORITIES’ responsibility prior to contract award.
Management of training will be the responsibility of the
CONTRACTOR in liaison with the AUTHORITIES. However
training invitations, site selection/preparation and provision of
equipment will be the responsibility of the CONTRACTOR.
Management information (training) will be the responsibility of
the CONTRACTOR. Information passed to POCL shall be
defined by the AUTHORITIES and subject to Change Control
Procedures.
Attendance of regular training review meetings will be the
responsibility of the CONTRACTOR and will be part of the
overall implementation review process. Training is an
integrated part of the implementation and Roll-Out programme
therefore it is not envisaged that the training will be isolated
from project reviews.
Agreement and sign off by the CONTRACTOR will be part of
the implementation plan.
Page: 36 of 1
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Monitoring and review of performance will be jointly undertaken
by the CONTRACTOR and the AUTHORITIES. This will be via
standard and agreed report formats within agreed timescales
Identification of improvements to the training programme will be
part of an approved quality process and is part of the
CONTRACTOR's responsibility.
3. Key Measurables
3.1
3.2
3.3
Timeliness
The CONTRACTOR shall ensure that training is delivered in
accordance with the Roll-Out of the automated platform. Such
training will be completed no more than 5 working days before
live usage, and be complete no less than 1 working day before
live usage.
Quality
Course delegates will be requested to complete a questionnaire
on the training environment, and the CONTRACTOR shall
achieve not less than 85% satisfaction. Details of processes
and procedures to support ICL Pathway training environments
are documented in the Training Venue Administration document
reference PATH/PRO/0004.
The CONTRACTOR shall not be responsible for adverse
comments/user dissatisfaction relating to AUTHORITIES’
premises.
The CONTRACTOR shall agree positive training matrices with
the AUTHORITIES prior to contract award. The CONTRACTOR
shall ensure 95% compliance with these matrices as measured
through satisfaction questionnaires as defined in ICL Pathway’s
Training Evaluation paper reference SU/TRN/005S.
Cycle Time
Training should take no longer than a period of 1.5 days for
Outlet managers, subpostmasters and 1.0 day for counter
assistants or Counter Clerks. This will be a continuous event
held during the day and off site. All trainees are to achieve the
minimum standard of competence as described in POCL’s
document reference BP/PRD/006. It is the CONTRACTOR’s
responsibility to achieve the overall agreed level of competence
e.g. 90% for knowledge related areas for transactions of the
automated platform relevant to a specific Outlet.
Page: 37 of I
3.4
3.5
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Training will be offered to Users, who do not make up the ratio
for minimum training compliance, up to individual site
acceptance and during the Horizon Field Support Officer visit.
This will be offered on an exception basis at the time of training
invitations i.e. 4 weeks from installation. Remedial training will
also be offered to Users during this period who fail a
competency test and who do not make up the ratio for minimum
training compliance. Thereafter all outstanding or ongoing
Horizon training will be the responsibility of the AUTHORITIES.
This training will be delivered to either new or existing Outlet
Users. Update training or New Release 2+ training on existing
Users of the Horizon platform will be the responsibility of the
AUTHORITIES. New Release 2+ training for new Outlets and
Users, who do not have Horizon, will be trained by ICL Pathway
as part of the standard national Rollout training programme.
Subsequent updates and new product training will be the
responsibility of the AUTHORITIES unless the CONTRACTOR
takes on this responsibility in accordance with the agreed
Change Control Procedure.
Contingency/disaster recovery
Notification of course cancellations by the AUTHORITIES must
be issued within an agreed timescale between the
CONTRACTOR and the AUTHORITIES. A minimum of 48
hours notice must be provided for 98% of cases. The same will
apply if the CONTRACTOR cancels a course with notification of
an alternative date.
The CONTRACTOR shall not cancel more than 2% of the
scheduled courses in accordance with the implementation Roll-
Out plan. However if an installation is cancelled due to POCL
changes then this is the responsibility of the AUTHORITIES and
should not be included in the 2% targeted for the
CONTRACTOR.
It is the CONTRACTOR’s responsibility to reschedule
alternative training venues if a site becomes inoperative at no
extra cost to the AUTHORITIES unless a POCL venue has been
agreed and an alternative is required.
Data Accuracy and integrity
There will be no reduction in system performance as a result of
training mode being used. Training mode will be used in the
same way as live mode with the exception of “training” stock
data.
Page: 38 of 1
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It is the CONTRACTOR’s responsibility to ensure there are no
factual errors at the time of acceptance and release.
3.6 Competence levels
It is the CONTRACTOR’s responsibility to meet the agreed
objectives/competence level of the course and for delegates to
demonstrate this capability as part of an end of course review.
A competence test will be carried out at the training event to
meet the agreed competence level of 90% for knowledge
related areas for transactions of the automated platform.
The CONTRACTOR shall agree competence matrices with the
AUTHORITIES prior to contract award. The CONTRACTOR
shall ensure 90% compliance with the matrices as measured
through a competence test. The CONTRACTOR has the
responsibility to meet level 1 of the standard Kirkpatrick model.
This will be achieved by the end of course review/appraisal.
Level 2 of the standard Kirkpatrick model will be met by the end
of course competence test.
Communication
It is the AUTHORITIES’ responsibility to provide agreed format on
performance criteria along with written permission from franchise
Outlets that assessments can be carried out on their staff. For POCL
staff, subpostmasters and assistants ICL Pathway will notify Users that
data will be gathered on individual performance and distributed to
POCL for analysis.
It is also the AUTHORITIES’ responsibility to certify that managers of
franchise, Sub-Post Offices, POCL offices and multiple franchise
Outlets, ensure competency of their staff, and to further ensure that
their staff apply due diligence and professional standards of care to
ICL Pathway systems and services.
Distribution and format for providing this information shall be agreed
between the CONTRACTOR and the AUTHORITIES prior to contract
award.
POCL Regional reports will be defined by the AUTHORITIES and
agreed with the CONTRACTOR. Reports will be provided by the
CONTRACTOR in a timely manner to a nominated contact. These
Reports be distributed within 5 working days for each Region at the
end of each month. 24 hour competency failure reports will be
supplied to the AUTHORITIES by the CONTRACTOR for immediate
action by POCL. Response by POCL will be within 24 hours or the
next working day. This is detailed in ICL Pathway’s Training
Page: 39 of I
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Scheduling and Minimum Training Compliance document reference
IM/REQ/014.
It is the CONTRACTOR’s responsibility to provide training invitations
to a nominated contact within the Outlet 4 weeks prior to the proposed
training event. It is also the CONTRACTOR’s responsibility to confirm
attendance in writing at least 1 week prior to the training event. This is
detailed in ICL Pathway’s Training Scheduling and Minimum Training
Compliance document reference IMP/REQ/014.
5. Monitoring Training Services
Monitoring of training Services will be carried out as part of the
implementation programme. It is the CONTRACTOR’s responsibility to
supply information to the AUTHORITIES in an agreed format and to
agreed measures. This format will be subject to Change Control
Procedure.
6. Training Review Meetings
It is the CONTRACTOR’s responsibility to hold regular management
meetings to review progress and performance. This will be carried out
on a regular basis and to an agreed timetable.
Regular review meetings regarding implementation should be the
responsibility of both the CONTRACTOR and the AUTHORITIES.
7. Escalation Procedures
Failures in Service Levels will be the responsibility of the
CONTRACTOR and the AUTHORITIES’ nominated SLA manager to
resolve.
Issues or actions which fail to be rectified will be passed to the agreed
CONTRACTOR and AUTHORITIES service management team for
escalation.
8. Change Management
Progressing (through the standard Change Control Procedure)
permanent variations to the agreed Service Levels and/or the training
Services provided will be managed as part of the implementation
programme and will be the responsibility of the CONTRACTOR.
Reference No 925
Amend paragraph H of Solution 925 to read in its entirety as follows:
H. The AUTHORITIES and the CONTRACTOR shall agree the location
and types of Outlets for the live trial phase of the operational trial. It is
Page: 40 of I
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understood that the initial trial shall take place in 10 Outlets,
expanding to 200.
The live trial shall include, but not be limited to:
Training of POCL Users
Installation processes
Synchronisation of services
Live data handling from end to end
RON>
Page: 41 of 1
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Appendix 7 to CCN286d
Amendments to POCL AGREEMENT SCHEDULE G01
Clause 6.7. Training
Amend clause 6.7.1. to read in its entirety as follows:
6.7.1. The CONTRACTOR shall provide training as defined in the
Training and User Awareness Baseline document (ref
BP/TRN/001) to ensure POCL staff work effectively with the
Help Desk. The CONTRACTOR shall develop and implement
training plans for its own staff. [R914]
Page: 42 of 1
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Appendix 8 to CCN286d
Amendments to POCL AGREEMENT SCHEDULE G06
Clause 8. Support Services
Amend clause 8.1. to read in its entirety as follows:
8.1. The CONTRACTOR shall provide a process to identify Users
where additional training or other corrective action is required
within the contractual training window during national Rollout.
Additional training and corrective action will be delivered in
accordance with ICL Pathway’s Remedial Training document
ref. SU/TRN/006, and referred to in the Training and User
Awareness Baseline document, ref. BP/TRN/001, (R915)
Page: 43 of 1
ID: PWY_CCN_286
Status: APPROVED
CHANGE CONTROL NOTE
CCN:0286d
Originator: Lisa Burchell (CHG/DOC MGMT)
Create Date: 24-JUN-1998 09:32:31
Details of Training Courses
Main Description:
Related Parts
6
PWY:CCN.A:1
(CHANGE MANAGEMENT)
Change Control Notes
PWY:CC_IMPLEMENTATION_DOCS.A:1
(MANAGEMENT)
Lisa Burchell (CHG/DOC MGMT)
Lisa Burchell (CHG/DOC MGMT)
Implementation and Training Documents
PWY:CONTRACT_CONTROLLED_DOCS.A;1
(MANAGEMENT)
Contract Controlled Documents
PWY:SU-TRN.A:1
(LIBRARY)
Training material
PWY:JOINT_SCHEDULE_A.A:1
(CONTRACT)
Joint Schedule A Documents
PWY:JOINT_SCHEDULE_B.A:1
(CONTRACT)
Joint Schedule B Documents
PWY:POCL_SCHEDULE_A.A:1
(CONTRACT)
POCL Schedule A Documents
PWY:IM-REQ.A:1
(LIBRARY)
Requirement
PWY:SU-PRO.A:1
(LIBRARY)
Procedure
PWY:POCL_SCHEDULE _G.A:;1
(CONTRACT)
POCL Schedule G Documents
PWY:DSS_SCHEDULE_A.A;1
(CONTRACT)
DSS Schedule A Documents
PWY:BP-PRD.A;1
(LIBRARY)
Process definition
Related Items
Info
4
PWY:CCN_0286A_1.A-EXTDOC:1 (Info)
(ccn_0286a_1.doc)
Lisa Burchell (CHG/DOC MGMT)
Lisa Burchell (CHG/DOC MGMT)
Lisa Burchell (CHG/DOC MGMT)
Lisa Burchell (CHG/DOC MGMT)
Lisa Burchell (CHG/DOC MGMT)
Lisa Burchell (CHG/DOC MGMT)
Lisa Burchell (CHG/DOC MGMT)
Lisa Burchell (CHG/DOC MGMT)
Lisa Burchell (CHG/DOC MGMT)
Lisa Burchell (CHG/DOC MGMT)
Lisa Burchell (CHG/DOC MGMT)
Page: 44 of 1
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FUJ00000300
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FUJ00000300
CCN 0286A ATTACHMENT 1
Affected
4 PWY:SU/TRN/016.A-EXTDOC:4.0 (Affected) — Lisa Burchell (CHG/DOC MGMT)
(SUTRNO16.ZIP)
TRAINING AND USER AWARENESS STYLE GUIDE
Affected
4 PWY:SU/TRN/006.A-EXTDOC;1.0 (Affected) — Lisa Burchell (CHG/DOC MGMT)
(SUTRN006.doc)
PERITAS REMEDIAL TRAINING
Affected
4 PWY:SU/TRN/001.A-INTDOC;1.0 (Affected) — Lisa Burchell (CHG/DOC MGMT)
(SUTRNOO1.doc)
TRAINING NEEDS ANALYSIS FOR THE BA/POCL COUNTER AUTOMATION PROJECT
Affected
4 PWY-:SU/TRN/005.A-EXTDOC:1.0 (Affected) Lisa Burchell (CHG/DOC MGMT)
(SUTRNO005.doc)
PERITAS TRAINING EVALUATION PAPER
Affected
4 PWY:IM/REQ/014.A-INTDOC;1.0 (Affected) Lisa Burchell (CHG/DOC MGMT)
(IMREQ014.doc)
TRAINING SCHEDULING & MINIMUM TRAINING COMPLIANCE
Affected
4 PWY:SU/PRO/015.A-EXTDOC:0.1 (Affected) — Lisa Burchell (CHG/DOC MGMT)
(SUPROO15.doc)
PERITAS SECURITY PROCEDURES
Affected
4 PWY:BP/SPE/026.A-EXTDOC:1.3 (Affected) — Lisa Burchell (CHG/DOC MGMT)
(BPSPE026.xIs)
CONTRACT CONTROLLED AND REFERENCED DOCUMENT LIST
Affected
4 PWY:BP/CON/126.A-CONTREXT:7.2 (Affected) Lisa Burchell (CHG/DOC MGMT)
(BPCON126.doc)
POCL SCHEDULE G06 - ROLL OUT AND IMPLEMENTATION
Affected
4 = PWY:BP/CON/162.A-CONTREXT:6.3 (Affected) Lisa Burchell (CHG/DOC MGMT)
(BPCON162.doc)
POCL SCHEDULE G01 - POCL INFRASTRUCTURE SERVICES
Affected
4 PWY:BP/CON/155.A-CONTREXT:8.1 (Affected) Lisa Burchell (CHG/DOC MGMT)
(BPCONI55.doc)
POCL SCHEDULE A16, SOLUTIONS
Affected
4 PWY:BP/CON/154.A-CONTREXT:7.3 (Affected) Lisa Burchell (CHG/DOC MGMT)
(BPCONI54.doc)
POCL SCHEDULE, Al15 REQUIREMENTS
Affected
4 PWY:BP/CON/149.A-CONTREXT;8.1 (Affected) Lisa Burchell (CHG/DOC MGMT)
(BPCON149.doc)
DSS SCHEDULE A16 - SOLUTIONS
Affected
4 PWY:BP/CON/077.A-CONTREXT:8.1 (Affected) Lisa Burchell (CHG/DOC MGMT)
(BPCONO077.doc)
DSS SCHEDULE A15 - REQUIREMENTS
Affected
4 = PWY:BP/CON/031.A-CONTREXT:8.1 (Affected) Lisa Burchell (CHG/DOC MGMT)
(BPCON031.doc)
AUTHORITIES SCHEDULE B05, DOUBLE KEY SOLUTIONS
Affected
4 PWY:BP/CON/022.A-CONTREXT:7.3 (Affected) Lisa Burchell (CHG/DOC MGMT)
(BPCON022.doc)
AUTHORITIES SCHEDULE A06, CHARGING MECHANISM
Page: 45 of 1
FUJ00000300
FUJ00000300
Affected
4 PWY:BP/TRN/001.A-CONTRINT:7.0 (Affected) Lisa Burchell (CHG/DOC MGMT)
(BPTRNOO1 doc)
ICL PATHWAY TRAINING AND USER AWARENESS BASELINE DOCUMENT
Info
4 PWY:CCN_0286B_1.A-EXTDOC:1 (Info) Lisa Burchell (CHG/DOC MGMT)
(CCN_0286b_1.doc)
CCN 0286b ATTACHMENT 1
Info
4 PWY:CCN_0286B_2.A-EXTDOC:1 (Info) Lisa Burchell (CHG/DOC MGMT)
(CCN_0286b_2.doc)
CCN 0286b ATTACHMENT 2
Info
4 PWY:CCN_0286B_3.A-EXTDOC:]1 (Info) Lisa Burchell (CHG/DOC MGMT)
(CCN_0286b_3.doc)
CCN 0286b ATTACHMENT 3
Affected
4 = PWY:BP/CON/030.A-CONTREXT:8.1 (Affected) Brian Crossland (Document Management)
(BPCON030.doc)
AUTHORITIES SCHEDULE B04, DOUBLE KEY REQUIREMENTS
Info
4 PWY:CCN_00286_1.A-CDATTACH:] (Info) Lisa Burchell (CHG/DOC MGMT)
(CCN_00286_1.doc)
CCN 0286¢ ATTACHMENT 1
Affected
6 PWY:BP/PRD/007.A-EXTDOC:1.0 (Affected) — Lisa Burchell (CHG/DOC MGMT)
(BPPRD007.doc)
POCL POLICY FOR RELEASING INDIVIDUALS TO ATTEND TRAINING - CAR 532.000.003
Affected
6 PWY:BP/PRD/006.A-EXTDOC:1.0 (Affected) — Lisa Burchell (CHG/DOC MGMT)
(BPPRD006.doc)
POCL POLICY ON COMPETENCY TESTING - CAR 531.000.003
Response
10 PWY:SU/PRO/029.A-EXTDOC:2.0 (Response) — Lisa Burchell (CHG/DOC MGMT)
(SUPRO029.doc)
TRAINING VENUE ADMINISTRATION
Related Child Change Documents:
Related Parent Change Documents:
Dependent PWY_CP_1292 CLOSED Martin Bailey (SCM) (BAILEYM)
Update Pathway Training and Awareness Programme
Dependent PWY_CP_1294 CLOSED Martin Bailey (SCM) (BAILEYM)
Req't 515 POCL Implementation Rollout Support for Outlets During First Weeks
Action Messages
Action History
1 24-JUN-1998 09:32:31 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Document created
Page: 46 of 1
07-SEP-1998 17:14:29 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Actioned document from SUBMITTED to REJECTED
06-OCT-1998 14:57:40 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Actioned document from REJECTED to MODIFIED_CCN_PROVIDED
06-OCT-1998 14:57:51 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Actioned document from MODIFIED_CCN_PROVIDED to SUBMITTED
10-JUN-1999 18:29:45 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Actioned document from SUBMITTED to APPROVED
10-JUN-1999 19:02:14 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Actioned document from APPROVED to SUBMITTED
10-JUN-1999 19:03:36 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc / DC
Actioned document from SUBMITTED to APPROVED
20-OCT-1999 11:58:25 Brian Crossland (Document Management)
CROSSLAB DM
Actioned document from APPROVED to RAISED
20-OCT-1999 11:58:40 Brian Crossland (Document Management)
CROSSLAB DM
Actioned document from RAISED to APPROVED
22-MAY-2000 14:54:49 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Actioned document from APPROVED to CCN_ISSUES
22-MAY-2000 14:55:20 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc / DC
Actioned document from CCN_ISSUES to APPROVED
Update History
0
1
24-JUN-1998 09:32:31 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Design Part PWY:CCN.A;1
24-JUN-1998 10:19:02 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Related Design Part PWY:CC_IMPLEMENTATION_DOCS.A;1
24-JUN-1998 10:19:03 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc Dc
Related Item PWY:BP/TRN/001.A-CONTRINT:2.2 (Affected)
24-JUN-1998 10:20:53 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Related Design Part PWY:CONTRACT_CONTROLLED_DOCS.A:1
24-JUN-1998 10:20:53 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:BP/SPE/026.A-EXTDOC: 1.3 (Affected)
10-AUG-1998 12:13:50 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Request attribute(s) updated
10-AUG-1998 12:14:32 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Unrelated Item PWY:BP/TRN/001.A-CONTRINT;2.2
10-AUG-1998 12:16:49 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Related Design Part PWY:SU-TRN.A;1
10-AUG-1998 12:16:49 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:SU/TRN/001.A-INTDOC:1.0 (Affected)
10-AUG-1998 12:17:10 Lisa Burchell (CHG/DOC MGMT)
Page: 47 of I
FUJ00000300
FUJ00000300
BURCHELL cc/DC
Related Item PWY:SU/TRN/005.A-EXTDOC:0.1 (Affected)
10-AUG-1998 12:17:28 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:SU/TRN/006.A-EXTDOC:0.1 (Affected)
10-AUG-1998 12:17:56 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:BP/TRN/001.A-CONTRINT:3.0 (Affected)
10-AUG-1998 16:32:06 Brian Crossland (Document Management)
CROSSLAB DM
Related Item PWY:BP/TRN/001.A-CONTRINT:4.0 (In Response To)
10-AUG-1998 17:12:24 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Related Design Part PWY:JOINT_SCHEDULE_A.A:1
10-AUG-1998 17:12:24 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:BP/CON/022.A-CONTREXT;7.3 (Affected)
10-AUG-1998 17:12:49 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Design Part PWY:JOINT_SCHEDULE_B.A:1
10-AUG-1998 17:12:49 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:BP/CON/030.A-CONTREXT:8.1 (Affected)
10-AUG-1998 17:13:09 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc / DC
Related Design Part PWY:POCL_SCHEDULE_A.A;1
10-AUG-1998 17:13:09 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:BP/CON/154.A-CONTREXT;7.3 (Affected)
10-AUG-1998 17:13:27 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:BP/CON/021.A-CONTREXT:5 (Affected)
10-AUG-1998 17:13:53 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:BP/CON/155.A-CONTREXT:8.1 (Affected)
16-SEP-1998 13:38:35 PCMS - CM Dept.
PCMS SCM
Detailed description edited
06-OCT-1998 14:57:26 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Request attribute(s) updated
06-OCT-1998 14:58:08 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Request attribute(s) updated
06-OCT-1998 14:58:25 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:CCN_0286A_1.A-EXTDOC;1 (Information)
06-OCT-1998 14:59:49 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Detailed description edited
05-JAN-1999 09:04:14 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Detailed description edited
05-JAN-1999 09:05:52 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Detailed description edited
05-JAN-1999 09:07:49 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc / DC
Request attribute(s) updated
05-JAN-1999 09:08:33 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc / DC
Page: 48 of 1
FUJ00000300
FUJ00000300
Request attribute(s) updated
05-JAN-1999 10:06:26 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc / DC
Unrelated Item PWY:BP/CON/021.A-CONTREXT:5
05-JAN-1999 10:07:06 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Unrelated Item PWY:BP/CON/022.A-CONTREXT:7.3
05-JAN-1999 10:07:30 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Unrelated Item PWY:BP/CON/030.A-CONTREXT:8. 1
05-JAN-1999 10:08:04 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Unrelated Item PWY:BP/CON/154.A-CONTREXT:7.3
05-JAN-1999 10:08:57 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc / DC
Unrelated Item PWY:BP/CON/155.A-CONTREXT:8. 1
05-JAN-1999 10:10:44 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Unrelated Item PWY:BP/SPE/026.A-EXTDOC:1.3
05-JAN-1999 10:10:59 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc / DC
Unrelated Item PWY:BP/TRN/001.A-CONTRINT;4.0
05-JAN-1999 10:11:18 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc / DC
Unrelated Item PWY:BP/TRN/001.A-CONTRINT:3.0
05-JAN-1999 10:11:35 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Unrelated Item PWY:SU/TRN/001.A-INTDOC:1.0
05-JAN-1999 10:11:51 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Unrelated Item PWY:SU/TRN/005.A-EXTDOC:0.1
05-JAN-1999 10:12:07 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Unrelated Item PWY:SU/TRN/006.A-EXTDOC:0.1
05-JAN-1999 11:24:39 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:SU/TRN/016.A-EXTDOC:4.0 (Affected)
05-JAN-1999 12:14:20 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:BP/TRN/001.A-CONTRINT:6.0 (Affected)
05-JAN-1999 12:15:13 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:SU/TRN/006.A-EXTDOC:1.0 (Affected)
05-JAN-1999 12:16:58 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:SU/TRN/001.A-INTDOC;1.0 (Affected)
05-JAN-1999 12:20:22 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:SU/TRN/005.A-EXTDOC:1.0 (Affected)
05-JAN-1999 12:22:18 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:IM/REQ/014.A-INTDOC: 1.0 (Affected)
05-JAN-1999 12:22:18 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Related Design Part PWY:IM-REQ.A;1
05-JAN-1999 12:29:22 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:SU/PRO/015.A-EXTDOC:0.1 (Affected)
05-JAN-1999 12:29:22 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Design Part PWY:SU-PRO.A:1
Page: 49 of 1
FUJ00000300
FUJ00000300
4
05-JAN-1999 13:13:08 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:BP/SPE/026.A-EXTDOC;1.3 (Affected)
05-JAN-1999 13:15:57 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Related Design Part PWY:POCL_SCHEDULE_G.A:1
05-JAN-1999 13:15:57 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Related Item PWY:BP/CON/126.A-CONTREXT;7.2 (Affected)
05-JAN-1999 13:16:12 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:BP/CON/162.A-CONTREXT:6.3 (Affected)
05-JAN-1999 13:16:31 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:BP/CON/155.A-CONTREXT:8.1 (Affected)
05-JAN-1999 13:16:42 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc / DC
Related Item PWY:BP/CON/154.A-CONTREXT;7.3 (Affected)
05-JAN-1999 13:16:54 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Design Part PWY:DSS_SCHEDULE_A.A;1
05-JAN-1999 13:16:55 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:BP/CON/149.A-CONTREXT:8.1 (Affected)
05-JAN-1999 13:17:06 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:BP/CON/077.A-CONTREXT:8.1 (Affected)
05-JAN-1999 13:17:20 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:BP/CON/031.A-CONTREXT:8.1 (Affected)
05-JAN-1999 13:17:34 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:BP/CON/030.A-CONTREXT:8.1 (Affected)
05-JAN-1999 13:17:46 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:BP/CON/022.A-CONTREXT:7.3 (Affected)
08-JAN-1999 16:41:39 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Detailed description edited
08-JAN-1999 16:47:05 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Request attribute(s) updated
08-JAN-1999 16:54:27 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:CCN_0286C_1.A-EXTDOC:1 (Information)
11-JAN-1999 10:07:17 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:BP/TRN/001.A-CONTRINT:7.0 (Affected)
11-JAN-1999 10:07:32 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Unrelated Item PWY:BP/TRN/001.A-CONTRINT:6.0
14-JAN-1999 13:28:54 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Ttem PWY:CCN_0286C_1.A-EXTDOC:1 has been deleted
14-JAN-1999 1 30 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:CCN_0286B_1.A-EXTDOC;] (Information)
17-JAN-1999 11:32:03 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Item PWY:CCN_0286B_2.A-EXTDOC;1 (Information)
18-JAN-1999 11:37:05 Lisa Burchell (CHG/DOC MGMT)
Page: 50 of 1
FUJ00000300
FUJ00000300
6
6
BURCHELL cc/DC
Related Item PWY:CCN_0286B_3.A-EXTDOC;1 (Information)
26-FEB-1999 16:18:14 Brian Crossland (Document Management)
CROSSLAB DM
Unrelated Item PWY:BP/CON/030.A-CONTREXT:8. 1
26-FEB-1999 16:19:45 Brian Crossland (Document Management)
CROSSLAB DM
Related Item PWY:BP/CON/030.A-CONTREXT:8.1 (Affected)
10-MAR-1999 13:33:37 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Detailed description edited
10-MAR-1999 13:52:10 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Request attribute(s) updated
16-MAR-1999 08:42:42 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Detailed description edited
16-MAR-1999 08:47:35 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Request attribute(s) updated
22-APR-1999 08:14:53 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:CCN_00286_1.A-CDATTACH:1 (Information)
26-MAY-1999 12:27:03 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Detailed description edited
09-JUN-1999 08:04:55 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Detailed description edited
10-JUN-1999 18:29:24 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Request attribute(s) updated.
10-JUN-1999 19:02:21 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Related Item PWY:BP/PRD/007.A-EXTDOC:1.0 (Affected)
10-JUN-1999 19:02:21 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Related Design Part PWY:BP-PRD.A:1
10-JUN-1999 19:02:57 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc /DC
Related Item PWY:BP/PRD/006.A-EXTDOC: 1.0 (Affected)
20-OCT-1999 11:58:28 Brian Crossland (Document Management)
CROSSLAB DM
Related Item PWY:SU/PRO/029.A-EXTDOC;2.0 (In Response To)
22-MAY-2000 14:49:39 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/DC
Item PWY:SU/PRO/029.A-EXTDOC;2.0 has been deleted
22-MAY-2000 14:55:10 Lisa Burchell (CHG/DOC MGMT)
BURCHELL cc/ DC
Related Item PWY:SU/PRO/029.A-EXTDOC:2.0 (In Response To)
02-OCT-2000 12:08:12 PCMS - CM Dept.
PCMS SCM
Request attribute(s) updated
O1-JUL-2003 18:47:48 Neil. Tuffs: GRO
TUFFSN
Request attribute(s) updated
Archived Attribute Information
AUTH_APPR_DATE=04-JUN-1999
Page: 51 of 1
FUJ00000300
FUJ00000300
FUJ00000300
FUJ00000300
Page: 52 of 1