FUJ00001467
FUJ00001467
ICL Pathway Service Levels _ Ref: CR/ACS/O19
Acceptance Test Specification Version: 1.0
Date: 21/10/98
Document Title Service Levels Acceptance Test.
Document Type Acceptance Test Specification
Abstract This document describes the Acceptance Test for Service
Levels
Status Approved
Author JN Coakes
Approval By Approved
Distribution Pathway Management Team
Test Operation Managers
Pathway Library
POCL/DSS tba
PDA Mary Reade
Recommended ICL Pathway Test Authority(ies) Test Manager
for Approval Manager
Signature
Name
Date
Approved For and behalf of ICL For and behalf of Authority(ies)
Pathway
Signature
Name
Date
© 1998 ICL Pathway Ltd = COMMERCIAL IN CONFIDENCE Printed on: 4/25/2022
Page I of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels _ Ref: CR/ACS/O19
Acceptance Test Specification Version: 1.0
Date: 21/10/98
0. DOCUMENT CONTROL
0.1 DOCUMENT HISTORY
Version Date Reason
0.1 3/4/98 Issued for initial review
0.2 20/7/98 Revised in line with Authorities’ comments and ICL
Pathway responses and updates to the Performance
HLTP (15)
1.0 21/10/98 Approved issue
0.2 ASSOCIATED DOCUMENTS
Reference Version Date Title Source
qd)
(2) Acceptance 0.1 13/09/96 Standard for Raising and Pathway
Standard Progressing Acceptance
Incidents.
(3) Acceptance 1.2 13/7/98 Standard for documenting Pathway
Standard Acceptance Specifications
(4) Authorities’ 7.2 22/5/97 Acceptance Procedures DSS/POCL
Agreement Schedule (A)AO7
(5) POCL 7.2 22/5/97 Acceptance Procedures POCL
Agreement Schedule (P)A11
(6) DSS 7.2 22/5/97 Acceptance Procedures DSS
Agreement Schedule (D)A11
(7) Authorities’ 8.1 8/3/98 Requirements Schedule © DSS/POCL
Agreement (A)B04
(8) Authorities’ 8.1 8/3/98 Solutions Schedule Pathway
Agreement (A)BOS
(9) DSS 8.1 8/3/98 Requirements Schedule DSS
Agreement (D)A15
(10) DSS 8.1 8/3/98 Solutions Schedule Pathway
Agreement (D)A16
(11) POCL 8.0 13/11/97 Requirements Schedule = POCL
Agreement (P)A15
(12) POCL 8.1 8/3/98 Solutions Schedule Pathway
COMMERCIAL IN CONFIDENCE
Printed on: 4/25/2022
© 1998 ICL Pathway Ltd
Page 2 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels _ Ref: CR/ACS/O19
Acceptance Test Specification Version: 1.0
Date: 21/10/98
Agreement (P)A16
(13) CR/FSP/004 4.0 30/9/97 Service Architecture Pathway
Design Document
(14) PA/STR/009 2.0 24/2/98 Release Contents Pathway
Definition for Pathway
New Release 2
(15) VI/TSC/113 3.3 27/07/98 Performance Assurance Pathway
High Level Test Plan for (TSC)
Release 2
0.3 ABBREVIATIONS
BT Business Thread
DSS Department of Social Security
HLTP High Level Test Plan
PDA Programme Delivery Authority
POCL Post Office Counters Ltd
0.4 CHANGES IN THIS VERSION
Change of status to Approved.
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Page 3 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels Ref: CR/ACS/019
Acceptance Test Specification Version: 1.0
Date: 21/10/98
0.5 TABLE OF CONTENT
0. DOCUMENT CONTROL...
0.1 DOCUMENT HISTORY....
0.2 ASSOCIATED DOCUMENTS.
0.3 ABBREVIATIONS...
0.4 CHANGES IN THIS VERSION
0.5 TABLE OF CONTENT.
1, PURPOSE & SCOPE.
2. ACCEPTANCE INCIDENTS...
3. ACCEPTANCE PERIOD...
4, DELIVERABLES & SERVICE......cccseseesseeee
5.1 ACCEPTANCE CRITERIA AND TEST CONDITIONS.
5.1.1 Description of tests conducted by Acceptance Trial.
5.1.2 Description of tests conducted by Acceptance Review.
5.2 CRITERIA FOR LATER ACCEPTANC!
5.3 CRITERIA SUMMARY.
6. ACCEPTANCE INCIDENT SEVERITY......
6.1 HIGH SEVERITY INCIDENTS...
6.2 MEDIUM SEVERITY INCIDENTS.
6.3 LOW SEVERITY INCIDENTS...
7. TEST DATA...
8. AUTHORITY RESPOD
8.1 APPOINT TEST MANAGER...
8.2 ACCEPTANCE INCIDENT REPORT seses
8.3 ACCEPTANCE INCIDENT ANALYSIS REPORT!
8.4 ATTENDANCE AT TRIALS AND REVIEWS...
8.5 MANAGEMENT AND CO-ORDINATION.
8.6 PROGRESS REVIEWS..
9. CONTRACTOR RESPONSIBILITIES...
10, ACCEPTANCE TRIAL TEST CONDITIONS.......ccssecsesseeee
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE Printed on: 4/25/2022
Page 4 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels Ref: CR/ACSIOI9
Acceptance Test Specification Version: 1.0
Date: 21/10/98
1. PURPOSE & SCOPE
This document describes the Acceptance Test for Service Levels in accordance
with the Acceptance Procedures that are set out in the Schedules referred to in
section 0.2 and also in the Pathway document “Standard for Documenting
Acceptance Specifications”. This Test will determine that Service Levels meets
all the Acceptance Criteria that are agreed in the Acceptance Specification and
that are within the scope of the “Pathway Release Contents Specification”
document for New Release 2, if applicable.
I Policies & Sind
Castomer Service
Edhcaton Tews
POCLDSS POCLDSS POCUDSS SS Ss
Implemertation Implementation Implementation
Training Service Rollout
a PAS ous
elle
Pe
Help Desks i 2
Data 3
2g
poct
Ingatrocure
‘ADS
Bes ones YS, II toss
Figure1-1: This Acceptance Test in relation to others
2. ACCEPTANCE INCIDENTS
The standard and method for originating, progressing and resolving Acceptance
Incidents shall be as described in the associated Document “Standard for
Raising and Progressing Acceptance Incidents”.
3. ACCEPTANCE PERIOD
The Acceptance Period for the Acceptance Tests, which comprise the
Operational Trial, is as determined by schedule B07 of the AUTHORITIES’
Agreement.
The Pathway programme plan details the schedule for the Service Levels
Acceptance Test.
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE Printed on: 4/25/2022
Page 5 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
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ICL Pathway Service Levels _ Ref: CR/ACS/O19
Acceptance Test Specification Version: 1.0
Date: 21/10/98
4. DELIVERABLES & SERVICE
This section details the Deliverables and Services that are the subject of this
Acceptance Test and as defined by the related Agreements.
Deliverable or Contract Method
Service Reference
Service Levels (D)D08, (D)E08; Acceptance Review
(P)DO8, (P)E08, (P)F08, P(H08),
(P)G10
Table of Deliverables and Services.
5. ACCEPTANCE CRITERIA
This section lists the identifier of each Acceptance Criterion that will be
demonstrated by the Acceptance Test. It also lists the Acceptance Test
Conditions that are used to determine whether (or not) the Acceptance Criterion
has been met together with the applicable test Phase, Technical Test, or Live
Trial.
Acceptance Criteria are split into three sets of tables according to the nature of
the acceptance method, one set for those tested by Acceptance Trial, a second
for those tested by Acceptance Review and a third which lists those criteria which
are for Acceptance at a later release. The Release on which Acceptance is to be
conducted is defined by reference to the Release Contents Description included
in the Associated Documents section of the Acceptance Specification.
Exceptionally, it may be necessary for one particular Acceptance Criterion to be
tested by a combination of trial and review in which case there are entries for
Trial and Review.
5.1 ACCEPTANCE CRITERIA AND TEST CONDITIONS
Conformance of the Service Levels Acceptance Criteria will be demonstrated
through Acceptance Trials and/or Acceptance Reviews.
Tests conducted by Acceptance Trials comprise practical tests using prepared
test scripts. If applicable the Test Condition(s) appropriate to a criterion are
specified in section 5.1.1 together with a description of the test. Detailed
composition of the test in terms of sequences of Test Conditions is contained in
Section 10. In the tables in section 5.1.1 the rows labelled Function Run Entry
will be populated immediately prior to the running of the Acceptance Trials ina
working version of the Acceptance Specification. These will provide invigilators
with references to the checklists used to monitor the progress of the testing. The
order of running of Test Conditions will not necessarily correspond to the order
presented in HLTPs because of the “physicalisation” of the testing. The Function
Run Entry will allow the invigilator to read across from the criterion to the
checklist.
Tests conducted by Acceptance Review comprise typically document reviews,
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE Printed on: 4/25/2022
Page 6 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels Ref: CR/ACS/019
Acceptance Test Specification Version: 1.0
Date: 21/10/98
site visits or presentations. If applicable the Test Condition(s) are described in
section 5.1.2.
5.1.1 Description of tests conducted by Acceptance Trial
No acceptance criteria will be met by Acceptance Trial. See Acceptance
Criterion 1 for an explanation.
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Page 7 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
FUJ00001467
ICL Pathway Service Levels _ Ref: CR/ACS/O19
Acceptance Test Specification Version: 1.0
Date: 21/10/98
5.1.2 Description of tests conducted by Acceptance Review
The table below shows which Acceptance criteria are to be met by Acceptance
Review. Acceptance Tests will use the versions of any relevant documents (as
referenced from section 0.2) contained in the approved version of the
Acceptance Specification.
Requirement Id SL
Criterion 1
Derivation Letter from Pat Kelsey 23/7/97
Criterion Description I The above letter states:
“The Authorities need to be assured that service level
monitoring procedures accurately reflect the delivered
service levels, and that the Services have the capability
of achieving the agreed service levels at the data
volumes predicted for steady state operation.”
Note: The presence of this criterion also facilitates the
use of the numbering of criteria and subcriteria in (15)
unchanged.
Test Condition The objectives of (15) are directed at this criterion, viz.:
“The primary aim is to assure that the ICL Pathway
Release 2 services will support the daily projected
workload within the time available, and if not, to identify
the performance constraints and service capability at
various points into full roll-out.
The secondary aim is to yield measurement data which
will be used to populate, calibrate and enhance the
quality & coverage of the performance models. These
will be used to predict the capability of the system to
support the ‘steady state’ workload. The model is an on-
going activity as new services & functionality are
introduced and as designs are enhanced to meet the
business needs.”
Method This criterion will be met through the tests performed as
part of (15). The satisfactory performance of the tests
themselves is the first step in meeting this criterion:
there has also to be analysis and assessment of the
associated test reports; in turn these may indicate the
need for modifications to aspects of the systems under
test, retest, and further analysis and assessment.
References (15)
Phase Operational Trial
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Page 8 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels _ Ref: CR/ACS/O19
Acceptance Test Specification Version: 1.0
Date: 21/10/98
Requirement Id SL
Criterion 2
Derivation Letter from Pat Kelsey 23/7/97
Criterion Description I The counters were evaluated at Release 1c.
Performance should be regression checked during
validation. Performance should focus on the Gateway
PC for large outlets.
2.1. Time taken to bring a counter on-line following the
installation of a new counter terminal or
replacement of the counter terminal disc
Is the counter terminal disc large enough to support
all the data generated by a 20-terminal outlet plus
applications
2.3. Gateway counter terminal - 20-counter outlet
2.4 Tuning the ISDN links to meet SLA at minimum cost
for different types of outlet
2.5 Login, logout, end-of-day & switch to training mode
on a Counter Terminal
2.6 Time to print counter receipts
2.7_ Time for Stock Control & Accounting runs
N
is
Test Condition Performance of the Counter subsystem is satisfactory
Method Test report review
References (15) Group 2
Phase Operational Trial
© 1998 ICL Pathway Ltd
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE Printed on: 4/25/2022
Page 9 of 20
CONTRACT CONTROLLED
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels Ref: CR/ACS/019
Acceptance Test Specification Version: 1.0
Date: 21/10/98
Requirement Id SL
Criterion 3
Derivation Letter from Pat Kelsey 23/7/97
Criterion Description I Will the current configuration of 4 Correspondence
Server groups deliver the throughput required to
support the peak Release 2 workload?
3.1 Replication from Counter Systems to the
Correspondence Server
3.2 Harvesting BES txns from the Correspondence
Server to the Agent
3.3 Harvesting TPS txns from the Correspondence
Server to the Agent
3.4 Concurrent Replication & Harvesting on the
Correspondence Server
3.5 BPS Payment Authorisations Bulk Loader
3.6 Correspondence Server Archiving
Test Condition Performance of the Correspondence Server subsystem
is satisfactory
Method Test report review
References (15) Group 3
Phase Operational Trial
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Page 10 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels _ Ref: CR/ACS/O19
Acceptance Test Specification Version: 1.0
Date: 21/10/98
Requirement Id SL
Criterion 4
Derivation Letter from Pat Kelsey 23/7/97
Criterion Description
Will the current configuration of Agent & Vector Servers
support the throughput required to support the peak
Release 2 workload?
4.1 TPS Harvesting (single AGENT server)
4.2. TPS Harvesting (multiple AGENT Servers)
4.3 BES Bulk Harvester
4.4 OBCS Encashment Bulk Harvester
4.5 BPS Payment Authorisations Bulk Loader
4.6 Reference Data Bulk Loader
4.7 APS Bulk Harvester
4.8 Cluster Look-up Agent
4.9 OBCS Stops Bulk Loader
Test Condition Performance of the Agent and Vector Server subsystem
is satisfactory
Method Test report review
References (15) Group 4
Phase Operational Trial
© 1998 ICL Pathway Ltd
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE Printed on: 4/25/2022
Page 11 of 20
CONTRACT CONTROLLED
obligations between ICL Pathway and the DSS and/or POCL.
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ICL Pathway Service Levels _ Ref: CR/ACS/O19
Acceptance Test Specification Version: 1.0
Date: 21/10/98
Requirement Id SL
Criterion 5
Derivation Letter from Pat Kelsey 23/7/97
Criterion Description I Will the current SE70 Host Servers support the
throughput required to support the peak Release 2
workload?
5.1 OBCS Encashment Harvesting and end-of-day
processing
5.2 BPS Harvesting and end-of-day processing
5.3 BPS Payment Authorisations Loading
5.4 TPS Harvesting and end-of-day processing
5.5 Concurrent Harvesting /end-of-day processing on
the Wigan Host i.e. OBCS & TPS (for Release 2)
5.6 Concurrent Harvesting/end-of-day processing on
one Host in failover mode i.e. BPS, OBCS & TPS
(for Release 2)
Test Condition Performance of the SE70 Host Server subsystem is
satisfactory
Method Test report review
References (15) Group 5
Phase Operational Trial
© 1998 ICL Pathway Ltd
COMMERCIAL IN CONFIDENCE Printed on: 4/25/2022
Page 12 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels Ref: CR/ACS/019
Acceptance Test Specification Version: 1.0
Date: 21/10/98
Requirement Id SL
Criterion 6
Derivation Letter from Pat Kelsey 23/7/97
Criterion Description I Will the external interfaces to/from Host Servers
support the data transfer rates required to meet SLAs?
6.1 CAPS Interface
6.2. POCL TIP Interface
6.3 TIP PC Interface
64 MIS Interface
Test Condition Performance of the External Interface subsystems is
satisfactory
Method Test report review
References (15) Group 6
Phase Operational Trial
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Page 13 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels Ref: CR/ACS/019
Acceptance Test Specification Version: 1.0
Date: 21/10/98
Requirement Id SL
Criterion 7
Derivation Letter from Pat Kelsey 23/7/97
Criterion Description I Will the external interfaces to/from Interactive Services
support the data transfer rates required to meet SLAs?
7.1 Foreign Transactions
7.2 Help Desk
7.3 CAPS on-line
Test Condition Performance of the Interactive Services subsystems is
satisfactory
Method Test report review
References (15) Group 7
Phase Operational Trial
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Page 14 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels Ref: CR/ACS/019
Acceptance Test Specification Version: 1.0
Date: 21/10/98
Requirement Id SL
Criterion 8
Derivation Letter from Pat Kelsey 23/7/97
Criterion Description I Will the external interfaces to/from System Services
support the data transfer rates required to meet SLAs?
8.1 PAS/CMS Archiving
8.2. Correspondence Server Archiving
Test Condition Performance of the Systems Support interfaces
subsystems is satisfactory
Method Test report review
References (15) Group 8
Phase Operational Trial
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Page 15 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
FUJ00001467
ICL Pathway Service Levels _ Ref: CR/ACS/O19
Acceptance Test Specification Version: 1.0
Date: 21/10/98
5.2 CRITERIA FOR LATER ACCEPTANCE
None planned
5.3 CRITERIA SUMMARY
Req ID Criterion Trial Review Later
Acceptance
SL 1 v
SL 2 v
SL 3 v
SL 4 v
SL 5 v
SL 6 v
SL 7 v
SL 8 v
6. ACCEPTANCE INCIDENT SEVERITY
This section identifies the guidelines to be applied during the analysis of
Acceptance Incidents, in order to establish the severity of such Acceptance
Incidents.
6.1 HIGH SEVERITY INCIDENTS
Failure to meet an Acceptance Criterion which would have a substantive impact
on the service received by the Customer, e.g. failure to pay benefits to the right
person, at the right place, at the right time.
Failure to meet an Acceptance Criterion which would have a major impact on the
ability of the AUTHORITY or AUTHORITIES to perform their business, or where
there was a major impact on the resources of the AUTHORITY or AUTHORITIES
necessary to overcome that impact on their business, e.g. failure to support
accurate POCL accounting.
Failure to meet an Acceptance Criterion which would impact the security of the
service where there is no acceptable procedural workaround.
Consistent failure to meet Minimum Acceptable Thresholds for Service Levels,
e.g. where particular transactions do not meet the minimum Acceptable
Threshold under normal loading.
6.2 MEDIUM SEVERITY INCIDENTS
Failure to meet an Acceptance Criterion which is visible to the Customer and is
likely to give rise to an adverse public perception of the service, but does not
substantively impact the service received by the Customer, e.g. incorrect spelling
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE Printed on: 4/25/2022
Page 16 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels _ Ref: CR/ACS/O19
Acceptance Test Specification Version: 1.0
Date: 21/10/98
on a receipt.
Failure to meet an Acceptance Criterion which would have a medium impact on
the ability of the AUTHORITY or AUTHORITIES to perform their business, or
where there was a medium impact on the resources of the AUTHORITY or
AUTHORITIES necessary to overcome that impact on their business, e.g. non-
production of a weekly report, resulting in its manual transcription, which causes
additional resource or effort at every outlet of the average duration of one hour
per week per outlet.
Occasional failure to meet Minimum Acceptable Thresholds for Service Levels,
e.g. at peak loading, some transactions fail to meet Minimum Acceptable
Thresholds, but on average all transactions within the service do achieve
Minimum Acceptable Thresholds.
6.3 LOW SEVERITY INCIDENTS
Failure to meet an Acceptance Criterion that is neither visible to nor has
substantive impact on the service received by the Customer e.g. presentational,
style and other cosmetic faults that are only visible to the user.
Failure to meet an Acceptance Criterion which would have a minor impact on the
ability of the AUTHORITY or AUTHORITIES to perform their business, or where
there was a minor impact on the resources of the AUTHORITY or AUTHORITIES
necessary to overcome that impact on their business, e.g. non-production of a
weekly report, resulting in its manual transcription, which causes additional
resource or effort at ten or fewer outlets of the average duration of one hour per
week per outlet.
Failure to meet an Acceptance Criterion which would impact the security of the
service but where the workaround is as secure as the original solution (i.e. the
only impact on risk is in ensuring that the workaround is performed, but where
procedures have been agreed and are in place)
7. TEST DATA
Test data including any operator entered scripts that are required to run the
Acceptance Test are defined below. The tests scripts referenced are for the
running of the tests within (15).
Business Test Thread: Low Level Test Plans associated with (15)
High Level Test Plan(s): (15)
Organisation: Pathway (The Solution Centre)
8. AUTHORITY RESPONSIBILITIES
This section describes the AUTHORITY’s or AUTHORITIES’ Responsibilities in
relation to this Acceptance Test. Particular Acceptance Tests may also require
additional participation and responsibility by the AUTHORITY or AUTHORITIES.
8.1 APPOINT TEST MANAGER
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE Printed on: 4/25/2022
Page 17 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
FUJ00001467
ICL Pathway Service Levels _ Ref: CR/ACS/O19
Acceptance Test Specification Version: 1.0
Date: 21/10/98
The AUTHORITY or AUTHORITIES shall nominate a Test Manager and other
representatives to review the tests prior to commencement of the test.
8.2 ACCEPTANCE INCIDENT REPORTS
The nominated representatives and Test Manager shall be diligent in raising
complete, accurate and timely Acceptance Incident Reports as set out within this
Acceptance Test specification.
8.3. ACCEPTANCE INCIDENT ANALYSIS REPORTS
The Test Manager shall be diligent in returning signed Acceptance Incident
Analysis Reports with their decision (e.g. Accept, Reject, Discuss) normally
within five working days, or when urgency is requested by Pathway, within two
working days of receipt from Pathway. A copy of all correspondence will be
faxed to reduce delay.
8.4 ATTENDANCE AT TRIALS AND REVIEWS
The nominated representatives shall at their discretion attend Acceptance Test
Trials and Reviews including repeat Tests at reasonable times and reasonable
locations and with reasonable advance notice by Pathway.
8.5 MANAGEMENT AND CO-ORDINATION
The Test Manager shall be the single point of communication and co-ordination
with Pathway’s nominated Test Manager for all matters concerning this
Acceptance Test from its initial planning through to Acceptance.
8.6 PROGRESS REVIEWS
Unless otherwise waived by both parties, Pathway’s Test Manager and the
AUTHORITY’s or AUTHORITIES’ Test Manager shall meet each week to review
the progress and actions of both parties until Acceptance of the Acceptance Test
is achieved. The time and location of review meetings will be scheduled with at
least two week’s advance notice by Pathway.
9. CONTRACTOR RESPONSIBILITIES
The Contractor shall nominate a Test Manager for each Test who shall be the
single point of communication and co-ordination with the AUTHORITY’s or
AUTHORITIES’ Test Manager for all matters concerning this Acceptance Test
from its initial planning through to Acceptance.
Upon receipt of a signed Acceptance Incident Analysis Report from the
AUTHORITY or AUTHORITIES, where correction is required to be re-tested
within the same phase of Acceptance Test, the Contractor will return the
amended component(s), on average, within 4 days. This will include re-testing
necessary as per the agreed test strategies.
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE Printed on: 4/25/2022
Page 18 of 20
CONTRACT CONTROLLED
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001467
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ICL Pathway Service Levels Ref: CR/ACS/019
Acceptance Test Specification Version: 1.0
Date: 21/10/98
10. ACCEPTANCE TRIAL TEST CONDITIONS
Not applicable
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE Printed on:
4/25/2022
Page 19 of 20
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual obligations between ICL Pathway and the DSS and/or POCL.