FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Document Title: I DSS/POCL Implementation Part A - User
Training/Procedures Acceptance Specification
Document Type: Acceptance Specification
Abstract: This document describes the Acceptance Test for
DSS/POCL Implementation Part A - User
Training/Procedures
Status: Issued
Author: Pam Barlow
Approval By: 26/05/97
Distribution: Pathway: Barrie Davies Eamonn Long
John Dicks Lorraine Holt
Liam Foley Pathway Library
POCLIDSS: Trevor Rollason
PDA: Mary Reade
PDA Library
Recommended ICL Pathway Test Authority(ies) Test Manager
for Approval: Manager
Signature:
Name: Pamela Barlow Trevor Rollason
Date: 24/09/98 24/09/98
Approved: For and behalf of ICL For and behalf of Authority(ies)
Pathway
Signature:
Name:
Date:
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page I of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
0. DOCUMENT CONTROL
0.1 DOCUMENT HISTORY
Version Date Reason
0.1 21/03/97 First draft for internal Pathway review
0.2 11/04/97 For issue to PDA
0.3 15/05/97 Incorporating revisions following review by
PDA/ICL Pathway
1.0 30/06/97 First formal issue following review by PDA/ICL Pathway
11 03/04/98 Incorporating revisions to the document format and
updates to Release 2
2.0 23/06/98 Final version for sign off by PDA following QR
3.0 20/08/98 Incorporating Requirement 532/1
0.2 ASSOCIATED DOCUMENTS
Reference Version Date Title Source
(1) Acceptance 11/02/97 Acceptance Criteria Pathway
Criteria
(2) Acceptance 0.1 13/09/96 Standard for Raising and Pathway
Standard Progressing Acceptance
Incidents.
(3) Acceptance 1.1 29/5/98 Standard for documenting Pathway
Standard Acceptance Specification
(4) Authorities’ 8.0 14/11/97 Acceptance Procedures DSS/POCL
Agreement Schedule (A)AO7
(5) POCL 8.0 13/11/97 Acceptance Procedures POCL
Agreement Schedule (P)A11
(6) DSS 8.0 14/11/97 Acceptance Procedures DSS
Agreement Schedule (D)A11
(7) Authorities’ 8.1 09/03/98 Requirements Schedule ©DSS/POCL
Agreement (A)B04
(8) Authorities’ 8.1 09/03/98 Solutions Schedule Pathway
Agreement (A)BOS
(9) DSS 8.1 09/03/98 Requirements Schedule DSS
Agreement (D)A15
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 2 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
(10) DSS 8.1 09/03/98 Solutions Schedule Pathway
Agreement (D)A16
(11) POCL 8.0 13/11/97 Requirements Schedule = POCL
Agreement (P)A15
(12) POCL 8.1 09/03/98 Solutions Schedule Pathway
Agreement (P)A16
(13) CR/FSP/004 4.0 30/09/97 Service Architecture Pathway
Design Document
(14) PA/STR/O09 2.0 24/02/98 Release Contents Pathway
Definition for Pathway
New Release 2
(15) TBA Training Scheduling & Pathway
Minimum Compliance
(16) SU/TRN/OO6 0.1 15/10/97 Remedial Training Pathway
(17) SU/TRN/OOS 0.1 15/10/97 Training Evaluation Pathway
(18) SU/REP/021 0.1 15/10/97 Standard Reports & Pathway
Layouts
(19) SU/TRN/OO1 = 1.0 18/04/97 Training Need’s Analysis Pathway
(20) BP/TRN/OO1 4.0 07/08/98 Training User Awareness Pathway
Baseline
(21) IM/PRO/134 1.0 12/12/97 Training Development & Pathway
Sign Off
(22) IM/PRD/O39 = 1.0 7/11/97 Training Review Meetings Pathway
(23) IM/STR/025 1.0 20/3/98 High Level Counter Pathway
Infrastructure Rollout
Strategy
(24) TBA Training Communications Pathway
(25) TBA Escalation & Management Pathway
(26) PA/PRO/0001 2.0 01/08/96 Change Control Pathway
Procedure
(27) TBA Job Description, Roles & Pathway
Responsibilities
(28) TBA Release 2 Plan Pathway
(29) IM/STR/041 TBA 18/2/98 Release 2 Counter Pathway
Procedures Strategy
(30) TBA Documentation Style Pathway
Guide
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 3 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
(31) IM/PRO/133 1.0 18/2/98 Production & Sign Off Pathway
(32) TBA BA/DSS Training Review Pathway
Process
(33) TBA Internal Procedure for POCL
Remedial Training &
Competency in Steady
State
(34) TBA Mandating Training & POCL
Minimum Training
Compliance
(35) TBA Release 2 Turnover POCL
Training
(36) TBA Releasing Specialist Staff POCL
(37) TBA Training Development & =POCL
Sign Off
(38) TBA Escalation & Management POCL
(39) TBA Job Description, Roles & POCL
Responsibilities
(40) TBA Release 2 Plan POCL
(41) TBA Counter Procedures POCL
Strategy
(42) TBA Documentation Style POCL
Guide
(43) TBA Horizon User Guide POCL
(44) TBA Horizon Update POCL
(45) TBA Production and Sign Off POCL
(46) TBA Document of Requirement POCL
and Specification
(47) TBA Counter Procedures POCL
Survey
(48) 531.000.03 CAR POCL
(49) 11/03/97 Letter - from L. Holt Pathway
(50) 31/10/96 Letter - from D. Steane BA
(51) 06/04/98 Letter - from L. Holt Pathway
0.3. ABBREVIATIONS
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 4 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
BA Benefit Agency
CAPS Customer Accounting and Payments Strategy
CAR Contracting Authorities Responsibility
DSS Department of Social Security
HO Head Office
MOR Model Office Rehearsal
MOT Model Office Testing
PDA Programme Delivery Authority
POCL Post Office Counters Ltd
SLA Service Level Agreement
The Guide Supersedes the term ‘User Documentation’ and is replaced with
‘The Horizon User Guide’
TNA Training Need’s Analysis
QA Quality Assurance
0.4 CHANGES IN THIS VERSION
This version incorporates Requirement 532/1.
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 5 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
0.6 TABLE OF CONTENT
0. DOCUMENT CONTROL.
0.1 DOCUMENT HISTORY.
0.2 ASSOCIATED DOCUMENTS.
0.3 ABBREVIATIONS.
0.4 CHANGES IN THIS VERSION.
0.5 TABLE OF CONTENT.
1. PURPOSE & SCOPE...
2. ACCEPTANCE INCIDENT:
3. ACCEPTANCE PERIOD..
4, DELIVERABLES & SERVICE.
5. ACCEPTANCE CRITERIA.....
5.1 ACCEPTANCE CRITERIA AND TEST CONDITIONS.
5.1.1 Description of tests conducted by Acceptance Trial
5.1.2 Description of tests conducted by Acceptance Review.
5.2 CRITERIA FOR LATER ACCEPTANCE.
5.3 CRITERIA SUMMARY.
6. ACCEPTANCE INCIDENT SEVERITY.
6.1 HIGH SEVERITY INCIDENTS...
6.2 MEDIUM SEVERITY INCIDENTS.
6.3 LOW SEVERITY INCIDENTS.
7. TEST DATA
8. AUTHORITY RESPONSIBILITIES..
8.1 APPOINT TEST MANAGER
8.2 ACCEPTANCE INCIDENT RI .
8.3 ACCEPTANCE INCIDENT ANALYSIS REPORTS.
8.4 ATTENDANCE AT TRIALS AND REVIEW:
8.5 MANAGEMENT AND CO-ORDINATION...
8.6 PROGRESS REVIEWS...
9. CONTRACTOR RESPONSIBILITIES.
10. ACCEPTANCE TRIAL TEST CONDITIONG......
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
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Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
1. PURPOSE & SCOPE
The requirements under the DSS/POCL Implementation Acceptance Test have
been divided into three parts. This document, Part A, describes the Acceptance
Test for Implementation User Training/Procedures in accordance with the
Acceptance Procedures that are set out in the Schedules referred to section 0.2,
and also the Pathway document “Standard for Documenting Acceptance
Specifications”. This Test will determine that Implementation User
Training/Procedures meets all the Acceptance Criteria that are agreed in the
Acceptance Test Specification and that are within the scope of the “Pathway
Release Contents Specification” document for New Release 2 if applicable.
WSS
POCL KS)
Implementation
Training
End to End
<> LIDSS
<>
Rollout
Dss
Interface
PAS cms
Help Desks
Reference
Data
POCL
Infrastucture
APS
BES opcs wae EPOSS
Figure1-1: This Acceptance Test in relation to others
2. ACCEPTANCE INCIDENTS
The standard and method for originating, progressing and resolving Acceptance
Incidents shall be as described in the associated Document “Standard for
Raising and Progressing Acceptance Incidents”.
3. ACCEPTANCE PERIOD
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
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Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
The Acceptance Period for the Acceptance Tests which comprise the Operational
Trial is as determined by schedule BO7 of the AUTHORITIES’ Agreement.
The Pathway programme plan details the schedule for the Implementation User
Training/Procedures Acceptance Test.
4, DELIVERABLES & SERVICE
This section details the Deliverables and Services that are the subject of this
Acceptance Test and as defined by the related Agreements.
Deliverable or Contract Method
Service. Reference
Implementation Authorities Agreement Schedule I Acceptance Review
Acceptance Test BOo4
Criteria which are POCL Agreement Schedule A15
User DSS Agreement Schedule A15
Training/Procedures
related
Table of Deliverables and Services.
The Acceptance Review will take place at ICL Pathway’s office in Feltham.
Supporting documentation, as specified in the Test Conditions, will be provided
to determine that the Criteria have been met. The Review will be conducted over
one day. However, a further meeting will be scheduled to complete the Review if
required. Attending the review will be ICL Pathway’s Implementation Acceptance
Test Manager, the User Implementation Manager and the nominated Authorities
Test Manager or deputies.
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
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Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
5. ACCEPTANCE CRITERIA
This section lists the identifier of each Acceptance Criterion that will be
demonstrated by the Acceptance Test. It also lists the Acceptance Test
Conditions that are used to determine whether (or not) the Acceptance Criterion
has been met together with the applicable test Phase.
5.1 ACCEPTANCE CRITERIA AND TEST CONDITIONS
Conformance of the Implementation User Training/Procedures Acceptance
Criteria will be demonstrated through Acceptance Trials and/or Acceptance
Reviews.
Tests conducted by Acceptance Trials comprise practical tests using prepared
test scripts. If applicable the Test Condition(s) appropriate to a criterion are
specified in section 5.1.1 together with a description of the test. Detailed
composition of the test in terms of sequences of Test Conditions is contained in
Section 10. In the tables in section 5.1.1 the rows labelled Function Run entry
will be populated immediately prior to the running of the Acceptance Trials ina
working version of the Acceptance Test Specification. These will provide
invigilators with references to the checklists used to monitor the progress of the
testing. The order of running of Test Conditions will not necessarily correspond
to the order presented in HLTPs because of the “physicalisation” of the testing.
The Function Run entry will allow the invigilator to read across from the criterion
to the checklist.
Tests conducted by Acceptance Review comprise typically document reviews,
site visits or presentations. If applicable the Test Condition(s) are described in
section 5.1.2.
5.1.1 Description of tests conducted by Acceptance Trial
There are no Acceptance Trial tests associated with this review.
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
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Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
5.1.2 Description of tests conducted by Acceptance Review
The table below shows which Acceptance criteria are to be met by Acceptance
Review. Each Acceptance Test will use the latest baselined version of any
document referred to in section 0.2 or below.
Requirement Id 515
Criterion 1
Derivation POCL Requirements
Criterion The CONTRACTOR shall provide a process to identify
Description POCL Premises where additional training or other
corrective action is required within the first few weeks
after activation of the Service Infrastructure at such
POCL Premises.
Test Condition Users will be required to complete a mandatory
competency test i.e. the Horizon Achievement Certificate
to prove proficiency on the platform. Upon failure of this
test and up to three attempts, ICL Pathway will provide
remedial training. This will be provided after a training
event, or on specific scheduled events. Upon the third
failure of a competency test Users will be the
responsibility of POCL for additional support and
remedial action.
Method Document Inspection
References ICL Pathway Remedial Training
ICL Pathway Training Scheduling & Minimum Training
Compliance
CAR 531.000.03
POCL Internal Procedure for Remedial Training &
Competency in Steady State
POCL Mandating Training & Minimum Training
Compliance
Phase Technical Test
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
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Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 515
Criterion 2
Derivation POCL Requirements
Criterion The CONTRACTOR shall provide [that] additional
Description training and other corrective action if required by POCL.
Test Condition A Competence Test will be carried out by Users with the
aid of Training Mode and Training Data supervised by a
trainer. This will be carried out at the end of each
training course and will be supported by a paper based
competency test for audit purposes. The use of Training
Mode and Training Data will be available at the counter
should additional training be requested or required by
Users.
Method Document Inspection
References CAR 531.000.03
ICL Pathway Training Evaluation
Phase Technical Test
© 1998 ICL Pathway Ltd
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Page 11 of 85
obligations between ICL Pathway and the DSS and/or POCL.
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id
531
Criterion
1
Derivation
POCL Requirements
Criterion
Description
Training shall be provided to enable POCL's target
audience to achieve acceptable standards in key
competencies as defined by POCL by a date consistent
with the project plan agreed by the parties, such that the
date does not adversely impact contractual milestones as
defined in Clause 605.1 of the Authorities Agreement.
Test Condition
Training will be scheduled in accordance with the data
provided by the Rollout Database to POCL’s database for
Live Trial and National Rollout. Progress against that
schedule will be reported separately to POCL nominee’s
via emailed reports as defined and agreed by ICL
Pathway and POCL. Management monthly reports will
provide statistics on competencies and reviews carried
out and will also form Exception Reports should failures
occur. This will be documented in the ICL Pathway
Standard Reports and Layouts document along with
POCL’s Mandating Training and Minimum Training
Compliance.
Method
Document Inspection
References
ICL Pathway Standard Reports & Layouts
POCL’s Mandating Training & Minimum Training
Compliance
Phase
Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
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COMMERCIAL IN CONFIDENCE
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Page 12 of 85
obligations between ICL Pathway and the DSS and/or POCL.
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id
531
Criterion
2
Derivation
POCL Requirements
Criterion
Description
POCL's target audience acceptable standards in key
competencies shall be reviewed from time to time. For
some groups this may mean familiarisation training only.
The target audience shall include Users, managers,
trainers, auditors and certain non User groups i.e. retail
network managers, regional helpline staff, and account
teams in business centres.
Test Condition
Acceptable competency standards for key target
audiences i.e. users, managers, trainers auditors and non-I
user groups, will be defined by POCL as part of CAR
531.000.03. This will be tested and supported by ICL
Pathway (up to third attempt) via a remedial training
programme during Rollout up to Site Acceptance/Go Live.
After Site Acceptance/Go Live this will be the
responsibility of POCL.
Method
Document Inspection
References
ICL Pathway Remedial Training
CAR 531.000.03
POCL Release 2 Turnover Training
Phase
Live Trial
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Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 531
Criterion 3
Derivation POCL Requirements
Criterion Pathway shall deliver the training in the manner specified
Description in the solution to this Requirement
Test Condition As outlined in the Training Needs Analysis document
approved by POCL.
Method Document Inspection
References ICL Pathway Training Need’s Analysis
Phase Technical Test
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Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 531
Criterion 4
Derivation POCL Requirements
Criterion Competence shall be measured by a method agreed
Description between POCL and Pathway by a date consistent with
the project plan agreed by the parties, such that the date
does not adversely impact contractual milestones as
defined in Clause 605.1 of the Authorities Agreement.
Test Condition Competency Test criteria will be documented and agreed
by POCL by ICL Pathway. POCL to provide defined
criteria to ICL Pathway as part of CAR 531.000.03.
Completion of a jointly agreed CAR shall be approved by
the start of MOR 1.
Method Document Inspection
References CAR 531.000.03
Phase Technical Test
© 1998 ICL Pathway Ltd
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Page 15 of 85
obligations between ICL Pathway and the DSS and/or POCL.
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id
532
Criterion
1
Derivation
POCL Requirements
Criterion
Description
Pathway shall train all appropriate staff in the handling of
new Products or Product changes.
Test Condition
ICL Pathway shall train any NEW User to the Horizon
platform on products covered in Release 2/Release 2+
training specs (cross reference to ICL Pathways Training
Needs Analysis document). Training delivery and
strategy is covered in the ICL Pathways Training User
Awareness Baseline document.
Any new product or upgrade training (after Release 2+)
will be subject to a separate joint agreement between ICL
Pathway and POCL via the Business Requirement
Definition (BRD) process.
(NOTE: ICL Pathway have committed to upgrading
Release 2 training courses/workbooks for New Users
ONLY and Not to train previously trained Horizon Users
on the new facilities.)
Method
Document Inspection
References
ICL Pathway Training Needs Analysis
ICL Pathway Training User Awareness Baseline
Phase
Live Trial
© 1998 ICL Pathway Ltd
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Page 16 of 85
obligations between ICL Pathway and the DSS and/or POCL.
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 534
Criterion 1
Derivation POCL Requirements
Criterion Pathway's training solution shall take account of Users’
Description experiences in term of automated products and platforms
(ECCO+, APT, ALPS) and their differing abilities to learn.
Test Condition As outlined in the ICL Pathway’s Training Needs Analysis
document and agreed with POCL.
Method Document Inspection
References ICL Pathway Training Need’s Analysis
Phase Technical Test
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
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Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
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Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id
534
Criterion
2
Derivation
POCL Requirements
Criterion
Description
Pathway shall agree with POCL (such agreement not to
be unreasonably withheld or delayed) the training
requirements for the different target audiences identified
including training required when individuals move
between these target audiences. This may include
change of Outlet, promotion, new recruits etc.
Test Condition
Training for all target audiences are defined and agreed
by ICL Pathway and POCL in the ICL Pathway Training
Need’s Analysis Document. All non counter training will
be notified via a POCL and ICL Pathway approved form,
indicating which course and timescales individuals can
attend as detailed in the course specification (included in
the TNA). This will be the responsibility of ICL Pathway
up to Site Acceptance/Go Live, after this it becomes the
responsibility of POCL.
Method
Document Inspection
References
ICL Pathway Training Need’s Analysis
POCL Release 2 Turnover Training
POCL Releasing Specialist Staff
Phase
Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
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Page 18 of 85
obligations between ICL Pathway and the DSS and/or POCL.
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 1
Derivation POCL Requirements
Criterion This requirement documents the training requirements
Description and key measurables that shall be used to assess the
effectiveness of the training Service as a whole.
Test Condition ICL Pathway will provide training statistics via end of
course Appraisal Form and User Competency Test.
These will be provided via standard report formats as
agreed between POCL and ICL Pathway and
documented in the ICL Pathway Standard Reports &
Layout document. These reports will be emailed to
POCL nominee’s and will indicate effectiveness of the
training Service provided as measured as part of this
requirement.
Method Document Inspection
References ICL Pathway Standard Reports & Layout
ICL Pathway Training User Awareness Baseline
Phase Live Trial
© 1998 ICL Pathway Ltd = COMMERCIAL IN CONFIDENCE
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Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
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ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 2
Derivation POCL Requirements
Criterion The training provided shall enable AUTHORITIES’ staff
Description or Agents to achieve acceptable standards in key
competencies in the use of the Services.
Test Condition All training specifications have been agreed by ICL
Pathway and POCL as part of the ICL Pathway Training
Need’s Analysis document. This document outline’s the
content and structure for each course and will be
evaluated as described in the ICL Pathway Evaluation
document.
Method Document Inspection
References ICL Pathway Training Need’s Analysis
ICL Pathway Training Evaluation
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 20 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 3
Derivation POCL Requirements
Criterion The Training Services shall incorporate the development
Description design and delivery of agreed training events and support
materials.
Test Condition As outlined and agreed within ICL Pathways Training
Needs Analysis document and approved as part of Dry
Run events during development and MOR.
Method Document Inspection
References ICL Pathway Training Need’s Analysis
ICL Pathway Training Development & Sign Off
Phase Technical Test
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 21 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 4
Derivation POCL Requirements
Criterion Specific Responsibilities - CONTRACTOR
Description
Design of training events;
development of training materials (day to day and
maintenance);
delivery of training:
(a) to delegates (as appropriate);
(b) to trainers;
Communication of training activity:
(a) to delegates;
(b) to AUTHORITIES;
(c) to POCL Regions;
(d) to DSS District Offices;
Management of training processes:
(a) training plans;
(b) call up notices;
(c) site selection and preparation;
(d) provision of appropriate Equipment;
Management information (training):
(a) provide defined reports on training completed for
agreed periods;
Attend regular training review meetings;
Identify improvement to training Services.
Test Condition
Design of all training events are described and agreed
in the ICL Pathway Training Need’s Analysis document.
This covers how it will be designed and delivered to
both delegates i.e. Users/Non-Users of the platform and
to POCL trainers.
Formal acceptance for each training event will be
subject to POCL and ICL Pathway reviews/dry run and
testing in MOT.
All communication to Users relating to the training
programme will be documented in the ICL Pathway
Training Communications document and agreed by
POCL. This will document all letters and course scripts
used by ICL Pathway training during National Rollout.
Management of training programme and User Awareness
Events are described in the ICL Pathway Training and
User Awareness Baseline document agreed by POCL.
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 22 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
All management reporting and exception reports will be
produced by ICL Pathway in accordance with the ICL
Pathway Standard Reports and Layout document.
All scheduling of training and invitations etc are
described and documented in the ICL Pathway Training
Scheduling document which has been agreed with POCL.
During Rollout regular training review meetings will take
place by ICL Pathway in accordance with the ICL
Pathway Training Review Meeting document.
Method Document Inspection
References ICL Pathway Training and User Awareness Baseline
ICL Pathway Standard Reports & Layouts
ICL Pathway Training Scheduling & Minimum Training
Compliance
ICL Pathway Training Review Meetings
Phase Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 23 of 85
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 5
Derivation POCL Requirements
Criterion Specific Responsibilities - POCL
Description
Consider and once it has agreed sign off
CONTRACTOR's training proposals and processes;
monitor and review performance;
attend regular training review meetings;
identify improvements to training Services.
Test Condition POCL to provide ICL Pathway with Dry Run attendee’s
who represent the target audience for a course to review
course style and delivery. This will be approved as part
of a formal review and accepted in writing by POCL. ICL
Pathway will report on evaluation and improvements to
the training programme as part of a monthly management
report produced by ICL Pathway.
Method Document Inspection
References POCL Training Development & Sign Off
ICL Pathway Standard Reports & Layout
Phase Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 24 of 85
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 6
Derivation POCL Requirements
Criterion Training courses shall be available within ten (10) POCL
Description Core Days notice being provided by POCL
Test Condition This will apply to POCL specialist training only and will be
subject to an approved request form as part of POCL’s
Procedure document entitled Releasing Specialist Staff.
This will be during Live Trial and National Rollout and will
be delivered with a minimum of six people per course.
Any course scheduled during Rollout by ICL Pathway will
require a four week notice period as outlined by this
requirement.
Method Document Inspection
References POCL Releasing Specialist Staff
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 25 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id
915
Criterion
7
Derivation
POCL Requirements
Criterion
Description
Training shall not be delivered more than five (5) POCL
Core Days before live usage of the Service Infrastructure
or the relevant Service by delegates.
Test Condition
ICL Pathway will deliver training and remedial training not
more than five days from Installation/Go Live as outlined
in the ICL Pathway Training and User Awareness
Baseline and ICL Pathway Training Scheduling and
Minimum Training Compliance documents. This will be
delivered in accordance with the Rollout Schedule and
required beat rate as specified in the ICL Pathway High
Level Rollout Strategy.
Method
Document Inspection
References
ICL Pathway Training Scheduling & Minimum Training
Compliance
ICL Pathway High Level Counter Infrastructure Rollout
Strategy
ICL Pathway Training and User Awareness Baseline
Phase
Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 26 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 8
Derivation POCL Requirements
Criterion Trainees’ satisfaction with the training venue shall be
Description measured by a training satisfaction questionnaire and
shall achieve not less than 85% satisfaction.
Test Condition Training Venue Satisfaction Questionnaires will be
completed by Users at the end of each course on ICL
Pathway venue’s only. Any POCL venue’s will be
assessed, but not included as part of overall assessment.
Any venue falling below 85% will either be discontinued
or improved to achieve 85% satisfaction. This will be
reported monthly as part of ICL Pathway and POCL.
approved forms. These are outlined in the ICL Pathway
Evaluation and ICL Pathway Standard Reports and
Layout documents for reference.
Method Document Inspection
References ICL Pathway Training Evaluation
ICL Pathway Standard Reports & Layouts
Phase Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 27 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 9
Derivation POCL Requirements
Criterion The training shall have received a positive rating of not
Description less than 95% as a result of a training measurement
questionnaire.
Test Condition Training Satisfaction Questionnaires will be completed by
Users at the end of each course. All questionnaires will
be sent for analysis to ICL Pathway’s training centre were
formal reports will be produced in accordance with the
ICL Pathway Standard Reports and Layout document. All
reports will be emailed to ICL Pathway and POCL
representatives and reviewed as part of a joint training
review meeting.
Method Document Inspection
References ICL Pathway Training Evaluation
ICL Pathway Standard Report Formats & Layouts
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 28 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 10
Derivation POCL Requirements
Criterion Training shall take no longer than the timescale specified
Description by the CONTRACTOR in their solution to requirements
531 and 534 to enable delegates to achieve the required
standard of competence.
Test Condition Training specifications and duration’s have been
specified in the ICL Pathway Training Need’s Analysis
document and agreed by POCL.
Method Document Inspection
References ICL Pathway Training Need’s Analysis
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 29 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 11
Derivation POCL Requirements
Criterion Notification of course cancellations shall be issued at the
Description earliest possible time . A minimum of forty eight (48)
hours notice must be provided for 98% of cases.
Test Condition All notification of course cancellations will be provided
using the agreed ICL Pathway and POCL form and will be
distributed by email to all relevant parties. This form will
be part of a standard report agreed between ICL Pathway
and POCL.
Method Document Inspection
References ICL Pathway Standards Reports & Layouts
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 30 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 12
Derivation POCL Requirements
Criterion The CONTRACTOR shall cancel no more than 2% of
Description courses.
Test Condition All notification of course cancellations will be provided
using the agreed ICL Pathway and POCL form and will be
distributed by email to all relevant parties. This form will
be part of a standard report agreed between ICL Pathway
and POCL.
Method Document Inspection
References ICL Pathway Standards Reports & Layouts
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 31 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 13
Derivation POCL Requirements
Criterion When a designated training site becomes inoperative the
Description CONTRACTOR shall make an alternative available and
functioning within (approximately five days) to enable
continuation of the training plan.
Test Condition Course cancellations will be managed by exception and
notified to POCL via a standard report. This will be at
ICL Pathways or POCL’s written request for cancellation.
Method Document Inspection
References ICL Pathway Standard Reports & Layouts
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 32 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 15
Derivation POCL Requirements
Criterion Training course content shall have no known factual
Description errors at the time of release.
Test Condition All course materials and course delivery will be reviewed
prior to Live Trial and National Rollout by both ICL
Pathway and POCL. Training events and training
workbooks are tested by Model Office Rehearsal testers
as part of a QA function. All known errors are recorded
using Pinicls during this phase. ICL Pathway carry out
their own internal review prior to submission to POCL and
this is documented in the ICL Pathway Training
Development and Sign Off document.
Method Document Inspection
References ICL Pathway Training Development and Sign Off
Phase Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 33 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 16
Derivation POCL Requirements
Criterion The training Services provided shall ensure that 95% of
Description trainees on completion of the training shall be able to
demonstrate achievement of the agreed level of
competence, which shall reflect a score of 90% for
knowledge related areas for transactions and the
operating platform.
Test Condition
Competency Test criteria will be documented and agreed
by POCL to ICL Pathway. POCL to provide defined
criteria to ICL Pathway as part of CAR 531.000.03.
Completion of a jointly agreed CAR should be approved
by the start of MOR 1. POCL to define how this will be
maintained during Steady State as part of a POCL
Release 2 Turnover Training document agreed by ICL
Pathway.
Method Document Inspection
References CAR 531.000.03
POCL Release 2 Turnover Training
Phase Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 34 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 17
Derivation POCL Requirements
Criterion Competence levels shall be measured by the
Description CONTRACTOR for delegates to second level of the
Kirkpatrick model utilised by POCL.
Test Condition All reports on competency tests (level 2) will be carried
out during Live Trial and National Rollout as described in
ICL Pathways Standard Reports and Layouts document
agreed by ICL Pathway and POCL.
Method Document Inspection
References ICL Pathway Standard Reports & Layouts
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 35 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 18
Derivation POCL Requirements
Criterion Delegate performance feedback shall be provided by the
Description CONTRACTOR for each person attending a training
course.
Test Condition All course feedback will be defined and agreed by POCL
and ICL Pathway as outlined in the ICL Pathway
Standard Reports and Layouts document. All reports will
be emailed to POCL and ICL Pathway nominee’s during
Live Trial and National Rollout. POCL to provide
feedback during Steady State to ICL Pathway. POCL
shall document and define this process as part of the
POCL Release 2 Turnover Training document.
Method Document Inspection
References ICL Pathway Standard Reports & Layouts
POCL Release 2 Turnover Training
Phase Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 36 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 19
Derivation POCL Requirements
Criterion Regional offices shall be provided by the CONTRACTOR
Description with a status report on delegates whose attainment level
of the key competencies for their user group is below the
agreed standard within five (5) days of training
completion.
Test Condition All reports on competency tests carried out during Live
Trial and National Rollout as described in ICL Pathway
Standard Reports and Layouts document agreed by ICL
Pathway and POCL.
Method Document Inspection
References ICL Pathway Standard Reports & Layouts
Phase Technical Test
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 37 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 20
Derivation POCL Requirements
Criterion Trainees shall receive call up papers one (1) month prior
Description to proposed date of training.
Test Condition This will be in accordance with the ICL Pathway
Scheduling Strategy and rollout beat rate. Training call
up papers and processes are described in ICL Pathways
Training Scheduling and Minimum Training Compliance
document. All processes outlined in this document have
been agreed by both POCL HO and POCL Regions.
Method Document Inspection
References ICL Pathway Training Scheduling & Minimum Training
Compliance
ICL Pathway Scheduling Strategy
Phase Technical Test
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 38 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 21
Derivation POCL Requirements
Criterion Call up notices shall provide options as to days and times
Description of attendance for training.
Test Condition Examples of Call Up Notices i.e. course invites are
approved by POCL and ICL Pathway and are
documented as part of ICL Pathways Training
Communications document.
Method Document Inspection
References ICL Pathway Training Communications
Phase Technical Test
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 39 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id
915
Criterion
22
Derivation
POCL Requirements
Criterion
Description
The CONTRACTOR shall supply information to POCL in
the agreed format which identifies actual performance
against the key measurables stated.
Test Condition
Training performance measures will be defined and
agreed by POCL and ICL Pathway as outlined in the ICL
Pathway Standard Reports and Layouts document.
Evaluation forms have been approved and agreed by
POCL and ICL Pathway as part of the ICL Pathway
Evaluation document. All reports will be emailed to
POCL and ICL Pathway nominee’s during Live Trial and
National Rollout. POCL to provide feedback during
Steady State to ICL Pathway. POCL shall document and
define this process as part of the POCL Release 2
Turnover Training document.
Method
Document Inspection
References
ICL Pathway Standard Reports & Layouts
ICL Pathway Training Evaluation
Phase
Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 40 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 23
Derivation POCL Requirements
Criterion Review meetings shall be held on a regular basis to be
Description agreed by the Drop Down Completion Date.
Operational Trial - fortnightly.
First 6 months live running - monthly
From 7 months to 18 months - quarterly
After 18 months - ad hoc or emergency review meetings
may be called by either party
Test Condition Training Review Meetings will be scheduled as outlined
in ICL Pathways Training Review Meetings document as
agreed by POCL.
Method Document Inspection
References ICL Pathway Training Review Meetings
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 41 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 24
Derivation POCL Requirements
Criterion Failures in Service Levels shall be managed and rectified
Description between the nominated SLA managers of POCL and the
CONTRACTOR whenever possible.
Test Condition SLA failures will be formally notified to nominated SLA
Managers within POCL and ICL Pathway as documented
by both parties i.e. POCL and ICL Pathway in an
Escalation and Management document.
Method Document Inspection
References ICL Pathway Escalation and Management
POCL Escalation and Management
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 42 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 25
Derivation POCL Requirements
Criterion Issues which cannot be rectified shall follow the agreed
Description escalation path as detailed in Clause 807.
Test Condition Issues will be formally notified to nominated SLA
Managers within POCL and ICL Pathway as documented
by both parties i.e. POCL and ICL Pathway in an
Escalation and Management document.
Method Document Inspection
References ICL Pathway Escalation and Management
POCL Escalation and Management
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 43 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 26
Derivation POCL Requirements
Criterion Permanent variations to the agreed Service Levels and or
Description the training Services provided shall be progressed
through the standard Change Control Procedure.
Test Condition All changes to service Levels or Training deliverables will
be changed using the standard Change Request (POCL),
or Change Proposal (ICL Pathway) approved form.
Method Document Inspection
References ICL Pathway Change Control Procedure
Phase Technical Test
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 44 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
FUJ00001506
FUJ00001506
Requirement Id 915
Criterion 27
Derivation POCL Requirements
Criterion This SLA shall be managed on a day to day basis by:
Description (a) The XXXXXXXXXXXXXX Manager for BA/POCL;
(b) The XXXXXXXXXXXXXX Manager for
CONTRACTOR.
Test Condition Day to day management will be the responsibility of both
ICL Pathway and POCL on key related activities. Daily
Exception Reports will be emailed to nominated parties
for actioning as detailed in the ICL Pathway Training
Scheduling and Minimum Training Compliance
document. Escalation of issues will be logged and
resolved by the appropriate SLA/Escalation Manager as
detailed in both ICL Pathways and POCL’s Escalation
and Management documents.
Method Document Inspection
References ICL Pathway Training Scheduling & Minimum Training
Compliance
ICL Pathway Escalation and Management
POCL Escalation and Management
Phase Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 45 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 915
Criterion 28
Derivation POCL Requirements
Criterion The SLA shall be managed within the overall framework
Description of Schedule A04 of the POCL Agreement.
Test Condition POCL and ICL Pathway to provide job descriptions and
key contact names and addresses as part of Section 3 of
Schedule A04 of the POCL Agreement.
POCL and ICL Pathway to provide the following to ensure
all deliverables are met:-
a) Release 2 Plans with key activities and dependencies
identified by either party. This should be provided by
key representatives in paper and electronically using
Microsoft Project.
b) POCL to agree ICL Pathways Training Review
Meetings document.
c) POCL and ICL Pathway to provide Escalation and
Management documents for joint review and sign off.
Method Document Inspection
References a) ICL Pathway Escalation & Management Process
b) POCL Escalation & Management Process
c) ICL Pathway Training Review Meetings
d) ICL Pathway Job Description, Roles & Responsibilities
e) POCL Job Description, Roles & Responsibilities
f) ICL Pathway Release 2 Plan
g) POCL Release 2 Plan
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 46 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 949
Criterion 1
Derivation POCL Requirements
Criterion The CONTRACTOR shall be capable of delivering
Description POCL's total training requirement if required in due
course.
Test Condition POCL to provide detailed Requirements Specification as
part of a formal request for ICL Pathway to price and
deliver appropriate training.
Method Document Inspection
References Letter dated 11/03/97 from L. Holt to T. Rollason
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 47 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
FUJ00001506
FUJ00001506
Associated User Procedures
Requirement Id
481
Criterion
4
Derivation
POCL Requirements
Criterion
Description
Pathway shall provide, before training commences, a
comprehensive and definitive guide (‘The Guide’) for
completing Transactions undertaken in Outlets.
Test Condition
ICL Pathway are responsible for producing automated
All ICL Pathway procedures will be accompanied by a
delivery schedule and receipt which is accepted and
returned by POCL. POCL are responsible for producing
all manual and clerical procedures including accounting,
balancing and business rules etc for transactions
performed at the counter or on Horizon. POCL must
confirm to ICL Pathway that all procedures, automated
and manual, have been approved and tested by POCL
and have been produced for distribution to Outlets. ICL
Pathways Release 2 Counter Procedures Strategy and
POCL’s Counter Procedures Strategy detail how this will
be done and are approved by both ICL Pathway and
POCL.
counter procedures for submission into POCL and MOR.
Method
Document Inspection
References
ICL Pathway Release 2 Counter Procedures Strategy
POCL Counter Procedures Strategy
Phase
Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 48 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id
481
Criterion
2
Derivation
POCL Requirements
Criterion
Description
The Guide shall include the definitive procedural
instructions for Transaction support processes at Outlets
e.g. accounting, balancing, Value Stock taking, and
details of what to do in emergency situations e.g. failure
of the Service Infrastructure
Test Condition
ICL Pathway are responsible for producing automated
counter procedures for submission into POCL and MOR.
All ICL Pathway procedures will be accompanied by a
delivery schedule and receipt which is accepted and
returned by POCL. POCL are responsible for producing
all manual and clerical procedures including accounting,
balancing and business rules etc for transactions
performed at the counter or on Horizon. POCL must
confirm to ICL Pathway that all procedures, automated
and manual, have been approved and tested by POCL
and have been produced for distribution to Outlets. ICL
Pathways Release 2 Counter Procedures Strategy and
POCL’s Counter Procedures Strategy detail how this will
be done and are approved by both ICL Pathway and
POCL.
Method
Document Inspection
References
ICL Pathway Release 2 Counter Procedures Strategy
POCL Counter Procedures Strategy
Phase
Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 49 of 85
obligations between ICL Pathway and the DSS and/or POCL.
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
FUJ00001506
FUJ00001506
Requirement Id 481
Criterion 3
Derivation POCL Requirements
Criterion In essence the Guide shall provide full details of
Description completing all business transactions in all Outlets,
including non automated transactions such as giving
information to Customers
Test Condition
ICL Pathway are responsible for producing automated
All ICL Pathway procedures will be accompanied by a
delivery schedule and receipt which is accepted and
returned by POCL. POCL are responsible for producing
all manual and clerical procedures including accounting,
balancing and business rules etc for transactions
performed at the counter or on Horizon. POCL must
confirm to ICL Pathway that all procedures, automated
and manual, have been approved and tested by POCL
and have been produced for distribution to Outlets. ICL
Pathways Release 2 Counter Procedures Strategy and
POCL’s Counter Procedures Strategy detail how this will
be done and are approved by both ICL Pathway and
POCL.
counter procedures for submission into POCL and MOR.
Method Document Inspection
References ICL Pathway Release 2 Counter Procedures Strategy
POCL Counter Procedures Strategy
Phase Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 50 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 482
Criterion 1
Derivation POCL Requirements
Criterion The Guide shall conform to the POCL documentation
Description standards identified in Schedule A02
Test Condition POCL to provide ICL Pathway with a Style Guide and
Fonts to ensure ICL Pathway can produce automated
procedures in POCL’s approved style. POCL to ensure
ICL Pathway that final production of ‘The Guide’ includes
POCL style, formats and relevant procedures both
manual and automated.
Method Document Inspection
References POCL Documentation Style Guide
ICL Pathway Documentation Style Guide
POCL Horizon User Guide
Phase Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 51 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id
483
Criterion
1
Derivation
POCL Requirements
Criterion
Description
The Guide shall incorporate additional product
information for specific POCL Products (e.g. posting
restrictions) as such information is notified to Pathway by
POCL and subsequently agreed between POCL and
Pathway
Test Condition
ICL Pathway are responsible for producing automated
counter procedures for submission into POCL and MOR.
All ICL Pathway procedures will be accompanied by a
delivery schedule and receipt which is accepted and
returned by POCL. POCL are responsible for producing
all manual and clerical procedures including accounting,
balancing and business rules etc for transactions
performed at the counter or on Horizon. POCL must
confirm to ICL Pathway that all procedures, automated
and manual, have been approved and tested by POCL
and have been produced for distribution to Outlets. ICL
Pathways Release 2 Counter Procedures Strategy and
POCL’s Counter Procedures Strategy detail how this will
be done and are approved by both ICL Pathway and
POCL.
Method
Document Inspection
References
ICL Pathway Release 2 Counter Procedures Strategy
POCL Counter Procedures Strategy
Phase
Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 52 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 484
Criterion 1
Derivation POCL Requirements
Criterion Pathway shall provide one paper copy and one electronic
Description copy of the Guide
Test Condition Delivery receipts are signed and accepted by POCL for
both paper and electronic versions of the automated
procedures.
Method Document Inspection
References ICL Pathway Production and Sign Off
Phase Technical Test
© 1998 ICL Pathway Ltd = COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 53 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 485
Criterion 1
Derivation POCL Requirements
Criterion The Guide shall be updateable and updated, in line with
Description any Service Levels agreed between the parties from time
to time, (or if not agreed, then within a reasonable time),
to ensure information is always current
Test Condition Notification of changes and updates come via the
configuration management process or change request
process.
A project plan approved by POCL and ICL Pathway will
cover agreed change requests. During Live Trial and
National Rollout it will be the responsible of POCL to
maintain and update amendments to ‘The Guide’ and
notify Users of changes accordingly. This will be via the
POCL Counter News publication or equivalent.
Method Document Inspection
References POCL Horizon Update
Phase Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 54 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 486
Criterion 1
Derivation POCL Requirements
Criterion All documentation provided hereunder by the
Description CONTRACTOR shall be subject to final approval by
POCL before publication, or (if published before the date
of execution hereof) before distribution.
Test Condition All automated and manual procedures will be tested
during Model Office Rehearsal 1 and 2 and Model Office
Testing. Amendments during MOR 1 and MOR 2 for
automated procedures will be carried out by ICL
Pathway. All manual procedures will be amended by
POCL. Upon completion of MOR 2 all procedures,
manual and automated, become the responsibility of
POCL for production and maintaining.
Method Document Inspection
References ICL Pathway Production and Sign Off
POCL Production and Sign Off
Phase Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 55 of 85
obligations between ICL Pathway and the DSS and/or POCL.
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
FUJ00001506
FUJ00001506
Requirement Id
913
Criterion
1
Derivation
POCL Requirements
Criterion
Description
The CONTRACTOR shall provide comprehensive User
documentation for all Users of the POCL Service
Infrastructure and others, as notified by POCL.
Test Condition
ICL Pathway are responsible for producing automated
All ICL Pathway procedures will be accompanied by a
delivery schedule and receipt which is accepted and
returned by POCL. POCL are responsible for producing
all manual and clerical procedures including accounting,
balancing and business rules etc for transactions
performed at the counter or on Horizon. POCL must
confirm to ICL Pathway that all procedures, automated
and manual, have been approved and tested by POCL
and have been produced for distribution to Outlets. ICL
Pathways Release 2 Counter Procedures Strategy and
POCL’s Counter Procedures Strategy detail how this will
be done and are approved by both ICL Pathway and
POCL.
counter procedures for submission into POCL and MOR.
Method
Document Inspection
References
ICL Pathway Release 2 Counter Procedures Strategy
POCL Counter Procedures Strategy
Phase
Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 56 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 2
Derivation POCL Requirements
Criterion User documentation shall be available to all Users of the
Description POCL Service Infrastructure 100% of the time that the
POCL Service Infrastructure is in use.
Test Condition POCL to provide a list of all Outlets and non users (i.e.
POCL HO staff, Help Desks etc) who have been supplied
with a copy of the POCL Counter Procedures Manual
and/or the Horizon User Guide (known as ‘The Guide’).
Method Document Inspection
References POCL Horizon Update
POCL Counter Procedures Strategy
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 57 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 3
Derivation POCL Requirements
Criterion User documentation shall also be available to others,
Description (such as Helpline Operators, non serving staff in retail
Outlets, Retail Network Managers etc.) 100% of the time
that the POCL Service Infrastructure is in use.
Test Condition POCL to provide a list of all Outlets and non users (i.e.
POCL HO staff, Help Desks etc) who have been supplied
with a copy of the POCL Counter Procedures Manual
and/or the Horizon User Guide (known as ‘The Guide’).
Method Document Inspection
References POCL Horizon Update
POCL Counter Procedures Strategy
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 58 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id
913
Criterion
4
Derivation
POCL Requirements
Criterion
Description
User documentation which contains information to Users
on contingency / disaster Recovery arrangements, such
as what to do during a Service Failure, shall be available
to all Users during all hours of business.
Test Condition
ICL Pathway are responsible for producing automated
counter procedures for submission into POCL and MOR.
All ICL Pathway procedures will be accompanied by a
delivery schedule and receipt which is accepted and
returned by POCL. POCL are responsible for producing
all manual and clerical procedures including accounting,
balancing and business rules etc for transactions
performed at the counter or on Horizon. POCL must
confirm to ICL Pathway that all procedures, automated
and manual, have been approved and tested by POCL
and have been produced for distribution to Outlets. ICL
Pathways Release 2 Counter Procedures Strategy and
POCL’s Counter Procedures Strategy detail how this will
be done and are approved by both ICL Pathway and
POCL.
Method
Document Inspection
References
ICL Pathway Release 2 Counter Procedures Strategy
POCL Counter Procedures Strategy
Phase
Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 59 of 85
obligations between ICL Pathway and the DSS and/or POCL.
ICL Pathway
FUJ00001506
FUJ00001506
DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id
913
Criterion
5
Derivation
POCL Requirements
Criterion
Description
User documentation shall contain all information which a
User of the documentation requires to complete all
business Transactions at POCL Premises. This includes
topics such as:
(a) performing counter Transactions;
(b) accounting;
(c) balancing, including Value Stock taking;
(d) Stock ordering;
(e) Stock acceptance, disposal, destruction, remitting
etc.;
(f) contingency arrangements e.g. for Service Failure;
(g) giving information to Customers e.g. how to obtain a
duplicate Motor Vehicle Licence disc;
(h) information for specific POCL Products e.g. posting
restrictions;
(I) performing business Transactions at Remittance Units
e.g. Girobank deposits.
Test Condition
ICL Pathway are responsible for producing automated
counter procedures for submission into POCL and MOR.
All ICL Pathway procedures will be accompanied by a
delivery schedule and receipt which is accepted and
returned by POCL. POCL are responsible for producing
all manual and clerical procedures including accounting,
balancing and business rules etc for transactions
performed at the counter or on Horizon. POCL must
confirm to ICL Pathway that all procedures, automated
and manual, have been approved and tested by POCL
and have been produced for distribution to Outlets. ICL
Pathways Release 2 Counter Procedures Strategy and
POCL’s Counter Procedures Strategy detail how this will
be done and are approved by both ICL Pathway and
POCL.
Method
Document Inspection
References
ICL Pathway Release 2 Counter Procedures Strategy
POCL Counter Procedures Strategy
Phase
Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 60 of 85
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
FUJ00001506
FUJ00001506
Requirement Id
913
Criterion
6
Derivation
POCL Requirements
Criterion
Description
All information in User documentation shall be accurate.
Test Condition
All automated and manual procedures will be produced
and reviewed prior to Live Trial and National Rollout by
both ICL Pathway and POCL. All procedures are tested
by Model Office Rehearsal testers as part of aQA
function. All known errors are recorded using Pinicls
during this phase. Any Pinicls raised on automated
procedures will be the responsibility of ICL Pathway to
amend and return to POCL up to MOT. At MOT all
automated procedures become the responsibility of
POCL to amend and maintain. All manual procedures,
including accounting etc, will be the responsibility of
POCL and therefore any Pinicls raised during MOR or
MOT will be the responsibility POCL. ICL Pathway and
POCL will carry out their own internal review prior to
submission to MOR and is documented in both the ICL
Pathway Production and Sign Off document and POCL’s
Production and Sign Off document.
Method
Document Inspection
References
ICL Pathway Production and Sign Off
POCL Production and Sign Off
Phase
Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 61 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 7
Derivation POCL Requirements
Criterion All User documentation shall conform to POCL’s ‘Design
Description Applications Guidelines’, which is part of POCL’s ‘Visual
Identity’ policy.
Test Condition POCL to provide ICL Pathway with a Style Guide and
Fonts to ensure ICL Pathway can produce automated
procedures in POCL’s approved style. POCL to ensure
ICL Pathway that final production of ‘The Guide’ includes
POCL style, formats and relevant procedures both
manual and automated.
Method Document Inspection
References POCL Document Style Guide
ICL Pathway Document Style Guide
POCL Horizon User Guide
Phase Technical Test
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 62 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 8
Derivation POCL Requirements
Criterion All User documentation shall conform to POCL’s
Description communications policy, which is covered in the document
‘A Guide to Head Office Communications Team’.
Test Condition POCL to provide ICL Pathway with a Style Guide and
Fonts to ensure ICL Pathway can produce automated
procedures in POCL’s approved style. POCL to ensure
ICL Pathway that final production of ‘The Guide’ includes
POCL style, formats and relevant procedures both
manual and automated.
Method Document Inspection
References POCL Document Style Guide
POCL Horizon Guide
ICL Pathway Document Style Guide
Phase Technical Test
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 63 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
FUJ00001506
FUJ00001506
Requirement Id 913
Criterion 9
Derivation POCL Requirements
Criterion All User documentation shall conform to POCL’s
Description Environmental policy.
Test Condition
POCL to ensure final production of the Horizon User
Guide (known as ‘The Guide’) conforms to POCL’s
Environmental Policy as part of POCL’s internal review
and sign off. Conformance to POCL’s Environmental
Policy will be adhered to by POCL as described in
POCL’s Counter Procedures document.
Method Document Inspection
References POCL Counter Procedures
POCL Horizon User Guide
Phase Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 64 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 10
Derivation POCL Requirements
Criterion POCL shall advise the CONTRACTOR of the
Description requirement for User documentation for a new
Product/Service a number of days before the
implementation of that new Product/Service, such number
of days to be agreed between POCL and the
CONTRACTOR at the time of agreeing to implement
such new Products/Services.
Test Condition ICL Pathway requires a minimum of 60 days notice of a
documented Requirements Specification before
development can commence. POCL to provide as part of
a change control process to be agreed by both POCL and
ICL Pathway.
Method Document Inspection
References POCL Document of Requirement and Specification
Phase Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 65 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 1
Derivation POCL Requirements
Criterion The final copy of User documentation for a new
Description Product/Service shall be completed a number of days
before the implementation of that particular
Product/Service, such number of days to be agreed
between POCL and the CONTRACTOR at the time of
agreeing to implement such new Products/Services.
Test Condition All changes to documentation requirements or
specifications will be changed as part of the ICL Pathway
Change Control Process. This will be documented and
agreed by POCL and ICL Pathway before
implementation.
Method Document Inspection
References ICL Pathway Change Control Process
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 66 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 12
Derivation POCL Requirements
Criterion All User documentation for a new Product/Service will be
Description subject to final approval by POCL which shall, if
appropriate, be given a number of days before the
implementation of that particular Product/Service, such
number of days to be agreed between POCL and the
CONTRACTOR at the time of agreeing to implement
such new Products/Services.
Test Condition All final drafts of User documentation or Counter
Procedures, automated or manual, will be subject to
written approval by POCL and will be the responsibility of
POCL to obtain. This will be documented as part of an
agreed process between ICL Pathway an POCL.
Method Document Inspection
References ICL Pathway Production and Sign Off
POCL Production and Sign Off
Phase Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 67 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 13
Derivation POCL Requirements
Criterion User documentation which contains the details of a new
Description Product/Service shall be available to all Users of the
documentation immediately prior to implementation of the
new Product/Service.
Test Condition POCL to provide a list of all Outlets and non users (i.e.
POCL HO staff, Help Desks etc) who have been supplied
with a copy of the POCL Counter Procedures Manual
and/or the Horizon User Guide (known as ‘The Guide’).
Method Document Inspection
References POCL Counter Procedures
POCL Horizon Update
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 68 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
FUJ00001506
FUJ00001506
Requirement Id 913
Criterion 14
Derivation POCL Requirements
Criterion POCL shall advise the CONTRACTOR of the
Description requirement to update User documentation a number of
days before the implementation of the change, such
number of days to be agreed between POCL and the
CONTRACTOR at the time of agreeing to implement
such change.
Test Condition
Notification of changes and updates come via the
configuration management process or change request
process.
A project plan approved by POCL and ICL Pathway will
cover agreed change requests. During Live Trial and
National Rollout it will be the responsible of POCL to
maintain and update amendments to ‘The Guide’ and
notify Users of changes accordingly. This will be via the
POCL Counter News publication or equivalent.
Method Document Inspection
References POCL Horizon Update
POCL Counter Procedures
Phase Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 69 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 15
Derivation POCL Requirements
Criterion The final copy of updated User documentation shall be
Description completed a number of days before the implementation of
that particular change, such number of days to be agreed
between POCL and the CONTRACTOR at the time of
agreeing to implement such change.
Test Condition All changes to documentation requirements or
specifications will be changed as part of the ICL Pathway
Change Control Process. This will be documented and
agreed by POCL and ICL Pathway before
implementation. It will be POCL’s responsibility to
produce a final publication and distribute to Outlets and
HO POCL staff accordingly.
Method Document Inspection
References POCL Horizon Update
Phase Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 70 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id
913
Criterion
16
Derivation
POCL Requirements
Criterion
Description
All updated User documentation shall be subject to final
approval by POCL a number of days before the
implementation of that particular change, such number of
days to be agreed between POCL and the
CONTRACTOR at the time of agreeing to implement
Test Condition
All automated and manual procedures will be tested
during Model Office Rehearsal 1 and 2 and Model Office
Testing. Amendments during MOR 1 and MOR 2 for
automated procedures will be carried out by ICL
Pathway. All manual procedures will be amended by
POCL. Upon completion of MOR 2 all procedures,
manual and automated, become the responsibility of
POCL for production and maintaining. POCL to advise
ICL Pathway in writing that POCL formally approve all
procedures prior to publication. This will be the
responsibility of POCL to obtain prior to implementation.
Method
Document Inspection
References
ICL Pathway Release 2 Counter Procedures Strategy
ICL Pathway Production and Sign Off
POCL Counter Procedures Strategy
POCL Production and Sign Off
Phase
Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 71 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 17
Derivation POCL Requirements
Criterion Updated User documentation shall be available to all
Description Users of the documentation immediately prior to
implementation of that particular change.
Test Condition POCL to provide a list of all Outlets and non users (i.e.
POCL HO staff, Help Desks etc) who have been supplied
with a copy of the POCL Counter Procedures Manual
and/or the Horizon User Guide (known as ‘The Guide’).
All Guides will be distributed by POCL prior to
implementation of upgrade or new product Go Live.
Method Document Inspection
References POCL Horizon Update
POCL Counter Procedures Strategy
Phase Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 72 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 18
Derivation POCL Requirements
Criterion Emergency updates to User documentation shall be
Description made available to all Users of the documentation within
(24) hours of the changes being notified to the
CONTRACTOR by POCL.
Test Condition This will be the responsibility of POCL during Rollout and
Steady State and will be distributed to Users via POCL’s
Counter News publication or equivalent.
Method Document Inspection
References POCL Horizon Update
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 73 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
FUJ00001506
FUJ00001506
Requirement Id 913
Criterion 19
Derivation POCL Requirements
Criterion Any request for a new or replacement copy of User
Description documentation must be fulfilled within (3) days of
ordering. (This is only required if paper based User
documentation is produced.)
Test Condition All new or replacement copies of ‘The Guide’ will be
distributed and produced by POCL. It will be POCL’s
responsibility to ensure that all Users, HO or Regional
staff are aware of the procedure for ordering during
Rollout and Steady State.
Method Document Inspection
References POCL Horizon Update
Phase Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 74 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 20
Derivation POCL Requirements
Criterion The CONTRACTOR shall measure User satisfaction with
Description User documentation annually.
Test Condition After MOR all Counter Procedures become the
responsibility of POCL to produce and maintain. POCL
will carry out a User Satisfaction Survey on POCL
produced Counter Procedure Manuals and the Horizon
User Guide (known as ‘The Guide’). Feedback from the
survey will be provided by POCL to ICL Pathway for
information purposes only. Improvements during Rollout
and Steady State will be the responsibility of POCL to
incorporate and distribute.
Method Document Inspection
References POCL Counter Procedures Survey
Phase Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 75 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 21
Derivation POCL Requirements
Criterion User satisfaction with User documentation shall be no
Description less than 90%.
Test Condition POCL to ensure all documentation i.e. The Horizon User
Guide (known as ‘The Guide’) achieves 90% overall User
satisfaction as part of an agreed format between ICL
Pathway and POCL.
Method Document Inspection
References POCL Counters Procedure Survey
Phase Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 76 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 913
Criterion 22
Derivation POCL Requirements
Criterion Topics to be covered by the User satisfaction survey will
Description include areas such as:
(a) overall use/effectiveness of User documentation;
(b) comprehensiveness of index/indices;
(c) accuracy of index/indices;
(d) relevance of any cross references;
(e) accuracy of any cross references;
(f) layout, style and language etc.;
(g) readability/size/usefulness of graphics;
(h) quality and clarity of text.
Test Condition POCL to submit questionnaire and formats to ICL
Pathway for approval before carrying out Live Trial or
National Rollout Surveys.
Method Document Inspection
References POCL Counter Procedures Survey
Phase Live Trial
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 77 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id
932
Criterion
1
Derivation
DSS Requirements
Criterion
Description
The CONTRACTOR shall provide information to DSS to
enable it to complete training material. This information
shall be provided within 21 days of the date of execution
hereof. It shall be possible to update this information to
cover any changes. Such information shall be available,
where timescales allow, four months before such
proposed change is implemented.
Test Condition
ICL Pathway will provide Horizon Training Work Books
for review and comment to a nominated BA
representative. BA have the responsibility to include
relevant information as appropriate from the Training
Work Books to complete DSS/CAPS related training.
The BA representative will forward CAPS and DSS
related training information for ICL Pathway review and
comment by return. This will be reviewed by both parties
using ICL Pathway standard Review Sheets.
Method
Document Inspection
References
BA/DSS Training Review Process
Phase
Live Trial
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 78 of 85
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Requirement Id 932
Criterion 2
Derivation DSS Requirements
Criterion The CONTRACTOR shall provide training for a limited
Description number of CAPS training development staff. This training
shall be available during Roll Out and after the Roll Out
Completion Date.
Test Condition BA CAPS Training Team informed ICL Pathway at a
POCL and ICL Pathway meeting that training for BA/DSS
staff or trainers was no longer required. ICL Pathway
confirmed in writing that this Service was no longer
required and has therefore been withdrawn.
Method Document Inspection
References Letter dated 31/10/96 from BA David Steane
Letter dated 6/4/98 from ICL Pathway L Holt to POCL/BA
(T Rollason)
Phase Technical Test
Fig 2 - Table of Acceptance Criteria
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 79 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
5.2 CRITERIA FOR LATER ACCEPTANCE
There are no Criteria associated with Later Acceptance.
5.3 CRITERIA SUMMARY
Req ID Criterion Trial Review Later
Acceptance
515 1 3
515 2 3
531 4 3
531 2 3
531 3 3
531 4 3
532 1 3
534 1 3
534 2 3
915 1 3
915 2 3
915 3 3
915 4 3
915 5 3
915 6 3
915 7 3
915 8 3
915 9 3
915 10 3
915 11 3
915 12 3
915 13 3
915 15 3
915 16 3
915 17 3
915 18 3
915 19 3
915 20 3
915 21 3
915 22 3
915 23 3
915 24 3
915 25 3
915 26 3
© 1998 ICL Pathway Ltd
Printed on: 4/25/2022
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Page 80 of 85
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
915 27 3
915 28 3
949 1 3
481 1 3
481 2 3
481 3 3
482 1 3
483 1 3
484 1 3
485 1 3
486 1 3
913 1 3
913 2 3
913 3 3
913 4 3
913 5 3
913 6 3
913 7 3
913 8 3
913 9 3
913 10 3
913 11 3
913 12 3
913 13 3
913 14 3
913 15 3
913 16 3
913 17 3
913 18 3
913 19 3
913 20 3
913 21 3
913 22 3
932 1 3
932 2 3
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 81 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
6. ACCEPTANCE INCIDENT SEVERITY
This section identifies the guidelines to be applied during the analysis of
Acceptance Incidents, in order to establish the severity of such Acceptance
Incidents.
6.1 HIGH SEVERITY INCIDENTS
Failure to meet an Acceptance Criterion which would have a substantive impact
on the service received by the Customer, e.g. failure to pay benefits to the right
person, at the right place, at the right time.
Failure to meet an Acceptance Criterion which would have a major impact on the
ability of the AUTHORITY or AUTHORITIES to perform their business, or where
there was a major impact on the resources of the AUTHORITY or AUTHORITIES
necessary to overcome that impact on their business, e.g. failure to support
accurate POCL accounting.
Failure to meet an Acceptance Criterion which would impact the security of the
service where there is no procedural workaround.
Consistent failure to meet Minimum Acceptable Thresholds for Service Levels,
e.g. where particular transactions do not meet the minimum Acceptable
Threshold under normal loading.
6.2 MEDIUM SEVERITY INCIDENTS
Failure to meet an Acceptance Criterion which is visible to the Customer and is
likely to give rise to an adverse public perception of the service, but does not
substantively impact the service received by the Customer, e.g. incorrect spelling
on a receipt.
Failure to meet an Acceptance Criterion which would have a medium impact on
the ability of the AUTHORITY or AUTHORITIES to perform their business, or
where there was a medium impact on the resources of the AUTHORITY or
AUTHORITIES necessary to overcome that impact on their business, e.g. non-
production of a weekly report, resulting in its manual transcription, which causes
additional resource or effort at every outlet of the average duration of one hour
per week per outlet.
Occasional failure to meet Minimum Acceptable Thresholds for Service Levels,
e.g. at peak loading, some transactions fail to meet Minimum Acceptable
Thresholds, but on average all transactions within the service do achieve
Minimum Acceptable Thresholds.
6.3 LOW SEVERITY INCIDENTS
Failure to meet an Acceptance Criterion that is neither visible to nor has
substantive impact on the service received by the Customer e.g. presentational,
style and other cosmetic faults that are only visible to the user.
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 82 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
Failure to meet an Acceptance Criterion which would have a minor impact on the
ability of the AUTHORITY or AUTHORITIES to perform their business, or where
there was a minor impact on the resources of the AUTHORITY or AUTHORITIES
necessary to overcome that impact on their business, e.g. non-production of a
weekly report, resulting in its manual transcription, which causes additional
resource or effort at ten or fewer outlets of the average duration of one hour per
week per outlet.
Failure to meet an Acceptance Criterion which would impact the security of the
service but where the workaround is as secure as the original solution (i.e. the
only impact on risk is in ensuring that the workaround is performed, but where
procedures have been agreed and are in place).
7. TEST DATA
There is no Test Data associated with this review.
8. AUTHORITY RESPONSIBILITIES
This section describes the AUTHORITY’s or AUTHORITIES’ Responsibilities in
relation to this Acceptance Test. Particular Acceptance Tests may also require
additional participation and responsibility by the AUTHORITY or AUTHORITIES.
8.1 APPOINT TEST MANAGER
The AUTHORITY or AUTHORITIES shall nominate a Test Manager and other
representatives to review the tests prior to commencement of the test.
8.2. ACCEPTANCE INCIDENT REPORTS
The nominated representatives and Test Manager shall be diligent in raising
complete, accurate and timely Acceptance Incident Reports as set out within this
Acceptance Test specification.
8.3. ACCEPTANCE INCIDENT ANALYSIS REPORTS
The Test Manager shall be diligent in returning signed Acceptance Incident
Analysis Reports with their decision (e.g. Accept, Reject, Discuss) normally
within five working days, or when urgency is requested by Pathway, within two
working days of receipt from Pathway. A copy of all correspondence will be
faxed to reduce delay.
8.4 ATTENDANCE AT TRIALS AND REVIEWS
The nominated representatives shall attend Acceptance Test Trials and Reviews
including repeat Tests at times and locations specified and with reasonable
advance notice by Pathway.
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 83 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Ref: IM/ACS/001
Training/Procedures Version: 3.0
Acceptance Specification Date: 20/08/98
8.5 MANAGEMENT AND CO-ORDINATION
The Test Manager shall be the single point of communication and co-ordination
with Pathway’s nominated Test Manager for all matters concerning this
Acceptance Test from its initial planning through to Acceptance.
8.6 PROGRESS REVIEWS
Unless otherwise waived by both parties, Pathway’s Test Manager and the
AUTHORITY or AUTHORITIES Test Manager shall meet each week to review
the progress and actions of both parties until Acceptance of the Acceptance Test
is achieved. The time and location of review meetings will be scheduled with at
least one week advance notice by Pathway.
9. CONTRACTOR RESPONSIBILITIES
Upon receipt of a signed Acceptance Incident Analysis Report from the Authority,
where correction is required to be re-tested within the same phase of Acceptance
Test, the Contractor will return the amended component(s), on average, within 4
days. This will include re-testing necessary as per the agreed test strategies.
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
CONTRACT CONTROLLED
Printed on: 4/25/2022 Page 84 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual
obligations between ICL Pathway and the DSS and/or POCL.
FUJ00001506
FUJ00001506
ICL Pathway DSS/POCL Implementation Part A - User Training/Procedures Ref.: IM/ACS/001
Acceptance Specification Version: 3.0
Date: 20/08/98
10. ACCEPTANCE TRIAL TEST CONDITIONS
There are no Acceptance Trial Test Conditions associated with this review.
© 1998 ICL Pathway Ltd COMMERCIAL IN CONFIDENCE
Printed on: 4/25/2022 Page 85 of 85
Nothing contained herein shall be deemed or construed as affecting existing contractual obligations or creating new contractual obligations between ICL Pathway and the DSS and/or POCL.