FUJ00062132
FUJ00062132
Peak Incident Management System
_ Customer Call_
E-0006301118
B -- Business restricted
Call Reference PC0049096 Call Logger
Release Targeted At -- CSR-CI3_2R Top Ref
Call Type Live Incidents Priority
EDSC
Contact EDSC Call Status Closed -- No fault in product
Target Date 05/07/2000 Effort (Man Days)
Summary The host generated cash account line comparisons r
Progress Narrative
pac
0-Jun-2000 13:07:00 User: Customer Call_
cALL PC0049096:Priority B:CallType L - Target 05/07/00 14:07:34
30/06/00 13:55 The host generated cash account line comparisons report dated
29.06.00 has a difference in the receipts and payments total for post office
418611. Receipts total = 95967.98 , payments total 95972.53, difference
inus 4.55. This is not a newly migrated office. This error occurred within
cap 15. Please investigate.
30/06/00 13:57 uktemp16
information: For EDSC to investigate
fF} call details
Diagnostician name:
customer opened date 30/06/2000 13:55:37
CALL PC0049096 opened
jbate:30-Jun-2000 13:22:00 User:Deleted User (Anna Croft Sep/00)
target: Release updated to CSR-CI3_2R
Product General/Other/Misc Reconciliation added
Date:30-dun-2000 14:01:00 User:Deleted User (Mike Croshaw Sep/00)
the Call record has been assigned to the Team Member: Catherine Obeng
Defect cause updated to 41:General - in Procedure
Hours spent since call received: 0 hours
Joate: 30-Jun-2000 14:42:00 User:Catherine Obeng
New evidence added - Migration Error Extract
lk} Response :
[fhe error was due to a Migration Error. The MessageStore Extract has been
attached as evidence for MSU. Routing call back to call raiser.
[END OF REFERENCE 19647232]
Responded to call type L as Category 40 Incident Under Investigation
the response was delivered to: PowerHelp
[the Call record has been transferred to the Team: MSU-MIS
lbefect cause updated to 40:General - User
ours spent since call received: 0 hours
Jbate:03-dul-2000 10:25:00 User:John Moran
IF} Response :
[this difference in the receipt and payment totals was caused by the migratin
lerror accepted at migration to this CAP. No fault in product.
[END OF REFERENCE 19685629]
lkesponded to call type L as Category 68 -Administrative Response
fours spent since call received: .3 hours
fhe Call record has been transferred to the Team: EDSC
fhe response has been routed to the gateway team for validation
ldate:03-dul-2000 11:52:00 User:Barbara Longley
lr) Response :
Jo3/07/2000 11:25:15 - By John Moran - MSU
[his difference in the receipt and payment totals was caused by the migratin
error accepted at migration to this CAP. No fault in product.
closed as No Fault in product
[END OF REFERENCE 19688428]
Responded to call type L as Category 62 -No fault in product
liours spent since call received: 0 hours
CALL PC0049096 closed: Category 62, Type L
[the response was delivered to: PowerHelp
jbate:03-Jul-2000 11:55:00 User: Customer Call_
bate and time complete: 03/07/2000 12:54:50
Service Complete (Confirmation) Received
FUJ00062132
FUJ00062132
Root Cause General - User
Logger _ Customer Call_ -- EDSC
Subject Product General/Other/Misc -- Reconciliation (version unspecified)
Assignee _Unassigned_ -- EDSC
Last Progress 03-Jul-2000 11:55 -- _Customer Call_