FUJ00062286
FUJ00062286
Peak Incident Management System
Call Reference PC0048553 Call Logger _ Customer Call_ -- EDSC
Release : Targeted At -- CSR-CI3_2R Top Ref E-0006260025
Call Type Live Incidents Priority A -- Business stopped
Contact EDSC Call Status Closed -- User error
Target Date 26/06/2000 Effort (Man Days) 0
Summary FAD 227704 has not polled for 2 days please ping a
Progress Narrative
pac
6-Jun-2000 02:14:00 User: Customer Call_
cALL PC0048553:Priority A:CallType L - Target 26/06/00 20:00:00
26/06/00 03:10 FAD 227704 has not polled for 2 days please ping and why has
it not. polled
IF} Call details
jpiagnostician name:
customer opened date 26/06/2000 03:10:44
CALL PC0048553 opened
Date: 26-dun-2000 08:19:00 Uscr:Barbara Longley
target Release updated to CSR-CI3_2R
Product General/Other/Misc ISDN added
[Date:26-Jun-2000 08:25:00 Uscr:Chris Hawkes
Still on Mondays list ~ Chris H
Date: 26-Jun-2000 09:22:00 User:_Customer Call_
EMPTY 26/06/00 10:27 uk082135 SMC1 Information: Health check with this site
lis fine...large packets and
-D. alive
6-Jun-2000 09:28:00 User:Deleted User (Mike Croshaw Sep/00)
fhe Call record has been assigned to the Team Member: David Seddon
Defect cause updated to 40:General - User
fours spent since call received: 0 hours
Date: 26-Jun-2000 10:43:00 User:David Seddon
IF} Response :
jot polling as gateway counter was restarted on the 24th June at 12:50 and
heft in polo. Polo was successfully completed at 9:34 this morning. Holding
call until tomorrow to ensure office is off the non polling report.
[END OF REFERENCE 19473208]
Responded to call type L as Category 40 Incident Under Investigation
Ihe response was delivered to: PowerHelp
Joate:27-dun-2000 08:08:00 User:David Seddon
If} Response
jo longer on non polling report.
{END OF REFERENCE 19502795]
Responded to call type L as Category 40 -Incident Under Investigation
fhe response was delivered to: PowerHelp
Jbate:27-Jun-2000 08:09:00 Uscr:David Seddon
the Call record has been transferred to the Team: MSU-NPOs
iours spent since call received: 0 hours
Date:05-gul-2000 10:22:00 User:John Moran
If) Response :
Polo sucessfully completed. Office now polling.
[END OF REFERENCE 19762514]
Responded to call type L as Category 68 Administrative Response
Hours spent since call received: .3 hours
Ithe Call record has been transferred to the Team: EDSC
[fhe response has been routed to the gateway team for validation
Date:05-dul-2000 10:30:00 User:Barbara Longley
Ir} Response
FUJ00062286
FUJ00062286
[0570772000 11:22:32 = By John Moran - MSU
Polo sucessfully completed. Office now polling.
closing as User Error
[END OF REFERENCE 19763332]
lkesponded to call type L as Category 98 -User error
Hours spent since call received: 0 hours
caLL PC0048553 closed: Category 98, Type L
[the response was delivered to: Powerlielp
Root Cause : General - User
Logger _Customer Call_ -- EDSC
Subject Product : General/Other/Misc -- ISDN (version unspecified)
Assignee _Unassigned_ -- EDSC
Last Progress 05-Jul-2000 10:30 -- Barbara Longley