FUJ00062520
FUJ00062520
Peak Incident Management System
[Call Reference [PC0048716 [Call Logger [ Customer Call_-- EDSC
Release [Targeted At-- CSR-CI3_2R [Top Ref 15-0006240900
(Call Type Live Incidents Priority [A -- Business stopped
(Contact [EDSC [Call Status [Closed -- No fault in product
[Target Date [27/06/2000 Effort (Man Days) lo
Summary FAD 132859 on non polling report for 3 days. Plea
Progress Narrative
bate :27-Jun-2000 05:46:00 User:_Customer Call_
CALL Pc0048716 opened
ALL Pc0048716:Priority A:CallType L - Target 27/06/00 20:00:00
24/06/00 15:59 FAD 132859 on non polling report for 3 days. Please
investigate
24/06/00 16:01 UK052512
information: Unable to Health Check site
24/06/00 16:03 uk059960
information: We are unable to ping this site can Energis please
tician name:
mer opened date 24/06/2000 15
Date:27-Jun-2000 08:16:00 User:Barbara Longley
target Release updated to CSR-CI3_;
product General/Other/Misc ISDN added
Product General/Other/Misc ISDN added
bate:27-Jun-2000 14:31:00 User:Paul steed
the Call record has been assigned to the Team Member: David Seddon
Defect cause updated to 99:General - Unknown
Hours spent since call received: 0 hours
pate :28-Jun-2000 15:23:00 User
?} Response
office had not been polling due to a comms issue - destination out or order.
his has now been fixed and the office is no longer on the non polling report.
(END OF REFERENCE 19567423]
Responded to call type L as Category 40 -Incident Under Investigation
Ithe response was delivered to: PowerHelp
the Call record has been transferred to the Team: MSU-NPOs
Defect cause updated to 42:Gen - Outside Pathway Control
Hours spe © hours
avid Seddon
t since call receive:
pate :06-Jul-2000 09:57:00 User:I1ka Koehler-Wain
lf} Response
Please close this call.
(END OF REFERENCE 19810167]
Responded to call type L as Category 68 -Administrative Response
Hours spent since call received: 0 hours
Ithe Call record has been transferred to the Team: EDSC
the response has been routed to the gateway team for validation
Date:06-Jul-2000 10:04:00 User:Barbara Longley
[the Call record has been assigned to the Team Member: Anna Croft
Hours spent since call received: 0 hours
Date :06-Jul-2000 10:48:00 User:Deleted User (Anna Croft Sep/00)
lr} Response
7/6/2000 - By Ilka Koehler-Wain -MSU
Please close this call.
comms issue
closing as no fault in product
[END OF REFERENCE 19816604]
Responded to call type L as Category 62 -No fault in product
Hours spent since call received: 0 hours
JcALL Pc0048716 close: egory 62, Type L
the response was delivered to: PowerHelp
FUJ00062520
FUJ00062520
pate :06-Jul-2000 10
Date and time complet:
service Complete (Confirmation) Received
ee
Root Cause
00 User:_Customer Call_
06/07/2000
52:40
[Gen - Outside Program Control
Logger Customer Call_-- EDSC
Subject Product IGeneral/Other/Misc -- ISDN (version unspecified)
Assignee Deleted User -- EDSC
Last Progress [06-Jul-2000 10:53 -- Customer Call _