FUJ00062974
FUJ00062974
Peak Incident Management System
(Call Reference PC00S0081 [Call Logger Customer Call_-- EDSC
Release [Targeted At-- CSR-CI3_2R [Top Ref. [E-0007060282
(Call Type Live Incidents [Priority B -- Business restricted
‘Contact, EDSC [Call Status [Closed -- Published Known Error
(Target Date 17/07/2000 Effort (Man Days) lo
‘Summary FAD011323 -Unlock user
Progress Narrative
Date:12-Jul-2000 14:44:00 User: _Customer Cal1_
CALL Pc0050081 : Prio: Br
06/07/00 09:01 uk079782
Advice
isu:DD
INeeds to b unlocked.
Kel Ref: Richardi0.ntm
2/07/00 15:42 uko8
7
fF} Call details
Diagnostician name:
customer opened date 06/07/2000 08
CALL PC0050081 opened
ype L - Target 17/07/00 15:4
06/07/00 08:59 Has got cant perform session transfer while processing rpt
Information: sending for further investigation to edsc
Date:12-Jul-2000 14:51:00 User:Barbara Longley
Ihe call summary has been changed
Has got sion transfer while proces
Ihe call summary is now
PADO11323 -Unlock user
Irarget Release updated to CSR-CI3_2R
Product EPOSS & DeskTop EPOSS added
ant perform se.
bate:12-Jul-2000 14:58:00 User:Paul steed
Defect
Hours spe
© 99:General - Unknown
11 received: 0 hours
use updated
t since ci
the Call record has been assigned to the Team Member: David Seddon
bate :12-Jul-2000 15:56:00 User:David Seddon
7} Response
called PM who says user is no longer locked,
ssary. I assume user logged back onto original
processed as per kel, Richard10.
sent to SSC, and
FERENCE 20040380
Ines
Responded
Hours spent since call received: 0 hours
CALL PCO050081 closed: Category 64, Type L
The response was d to: PowerHelp
re no action is
ounter where report was
tm PM happy to close call. (...Why was call
given that call was sent, why did it take 6 days???)
call type L as Category 64 -Published Known Error
Date:12-Jul-2000 15:59:00 User: Customer Call_
pate and time complete: 12/07/2000 16:59:04
service Complete (Con
firmation) Received
Root Cause IGeneral - Unknown
Logger ‘Customer Call_-- EDSC
Subject Product [EPOSS & DeskTop -- EPOSS (version unspecified)
‘Assignee: David Seddon -- EDSC
Last Progress 12-Jul-2000 15:59 --_ Customer Call