Model Office Testing Progress Report Final Pass
Progress Report for Model Office Testing - Day 3
Friday 19" February 1999
Management Summary
¢ All Release 1c counter activity now complete
¢ Issues identified with Carded Casual Agent encashments and Ric>R2
foreign encashments
¢ Two EPOSS issues have been highlighted which may cause data integrity
issues - further investigation is underway
¢ All activity complete prior to Data Centre migration (planned over days 4
and 5)
Overall status of MOT testing: GREEN
The management summary status indicators are defined as follows;
Green No major issues which require escalation outside of the testing arena
Amber _ Testing have serious concerns over quality
Red Major system difficulties have prevented progress
Planned ‘Key’ Counter Activity
¢ All 1c Counters should be successfully migrated to Rel 2.0
¢ Benefit encashments on Rel 2.0 counters while attached to a Rel 1c Data
Centre
e Transactions to prove the interim procedures where Release 2.0
functionality is available on a Release 1c Data Centre. (ice Automated
Payment transactions performed on both APT and Horizon hardware).
Actual ‘Key’ Counter Activity
e All BES activity was completed successfully, with two exceptions, which
are detailed in the Incidents section
¢ Two areas of concern were identified within the EPOSS software -
¢ One introduces declaration discrepancies when using the ‘Edit’ via
the touchscreen
e Another is intermittent, and populates the transaction stack with
duplicate scales transactions.
¢ Both have been raised as incidents, and are currently under investigation
Overnight Processing
¢ Overnight processes ran without incident
Planned Interface Activity
¢ TIP - None planned
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e CAPS - Batch Stop files from CAPS to Pathway. Encashments
confirmations from Pathway to CAPS
¢ OBCS - transaction files delivered from Pathway for 3 outlets
¢ POCL RDP - Second planned drop of Operational Business Changes
¢ HAPS - transactions polled from 2 APT terminals
Actual Interface Activity
e TIP - No activity
e CAPS - CAPS stop files processed, and encashments received
successfully.
¢ OBCS - OBCS transactions received successfully.
¢ POCL RDP - Change drop processed successfully.
e HAPS - APT transactions polled successfully.
Test Metrics
Test Conditions for day Test Conditions for the Cycle
Conditions Passed 416 Conditions Passed 752
Conditions Failed 6 Conditions Failed 10
Conditions Not Run 2 Conditions Not Run 55
Total 424 Total 817
Failed test conditions are reflected by Incidents raised, i.e;
Test conditions not run were due to;
¢ Inability to enter a Child Benefit Allowance number during OBCS receive
and issue process
Incidents Retested
Horizon Incident re-tests are derived from those outstanding at the
conclusion of Model Office Rehearsal Cycle 3 and the two preproval test
phases;
High Medium Low Total
Re-tests planned in cycle
Re-tests planned to date
Re-tests actual to date
Unable to re-test
Re-tests failed
Incidents closed
Outstanding Re-tests
Re-tests planned for tomorrow.
High: Medium: Low:
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Details of Failed Re-Tests
None
Incidents Raised Today
High 1
Medium
Low 6
*These categories are an initial testing impact, and are subject to Product
Management confirmation
Details of High and Medium Incidents raised today
Further details are available on the Incidents Report which is sent as an
appendix under separate cover.
e BES - Customer ‘s address changed to NFA on day -2. Later on the
same day card was reported lost. A new card was expected on day 2,
but did not arrive (it had not been ordered) - HIGH priority
e BES - A carded Casual Agent encashment could not be performed - A
similar incident was raised at the same point during MOR3.
e BES - Unable to perform foreign encashment - Issue occurs when
trying to encash a Release 1c payment at a foreign Release 2 counter
e EPOSS - Completing a scales transaction generates two duplicate
postage transactions on the transaction stack
e EPOSS - use of the ‘Edit’ facility introduces a discrepancy to a
previously ‘balanced’ cash or stamp declaration
e EPOSS - various Weekly reports do not display all transactions
(including pre-migration transactions)
e AP - Daily AP transaction summary does not detail BP02 transactions
(ie. performed on Horizon after migration)
Summary status of new Horizon incidents
High I Medium I Low I Total
Raised during MOT 1 15 8 24
New Incidents Closed 2 2 4
Outstanding new incidents 1 13 6 20
Summary of the above
Closed :
¢ Operation/Set-up problem 1 1
e Fixed for Live Trial 3
¢ No fault 1 1
¢ Procedural 1 1
Under Investigation with :
e Pathway 1 9 6 16
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¢ Horizon 2 2
1 15 8 24
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