FUJ00078560
FUJ00078560
Model Office Testing Incident Log Final Pass
Incident Log for Model Office Testing - As at Day 3
Known Issues encountered
MOT Call Ref I Description Resolution Raised I Existing
During I PinICL
F-9902180098 I Various daily reports display pre I Awaiting confirmation with Product 6 Day 19950
Horizon migration transactions Management? Pass #1
IE-9902190100 I Unable to perform carded casual I Awaiting confirmation from Pathway as_IMOR3
[Horizon agent encashment to resolution for MOT/LT
F-9902190111 I Unable to perform foreign ‘Awaiting confirmation from Pathway as_IMOR3
Horizon encashment to resolution for MOT/LT
Incidents Raised
Key
LT Fixed for Live trial
UL Under Investigation
NFA No Further Action
CC Close to be Confirmed
Closed_I Closed
‘Incident [HD Ref/Area IDescription Resolution PinICL Priority [Action
Ref.
ne OT] F-9902170087 I No Welsh ATP Received Ongoing discussion as to whether Tow" Closed
Horizon there is a requirement for a Welsh NFA
ATP - Lorraine Wood confirmed
that there is not a requirement for
a Welsh ATP at present
101 / 02 I E-9902180047 I Data entry mistake made during Awaiting confirmation from 21795, Med.* UL
Horizon manual migration - Availability of _IMigration team - Steve Grayston
procedures to workaround confirms that he would like to see
the HFSO guide updated to
reflect procedures when errors
made (i.e. receipt of Error Notice,
e.t.c.) - Call currently with
Pathway procedures
[01703 [E-9902180049 _ [Rod Licences only divisible by £16 inI Migration specific Rod Licence [21796 IMed* _ IClosed
Horizon receipts table during MiMan product introduced for Live Trail - LT
migration ‘will not be implemented in MOT
02/01 [E-9902180079 [Unable to produce impound weekly 21806 IMed* [UI
Horizon reports
102 / 02 I F-9902180087 I Unable to receive order book Due to OBCS Stop Service not 21812 Med.* Closed
Horizon running on Release 2 counter after NFA
installation - build issue
Problem reoccurred on day 6 -
will retest on day 7
102/03 I E-9902180094 I Declaring stock on shared Stock Unit 21818 Low* UL
Horizon procedures out of sequence
02 / 04 E-9902180095 I No transactions shown on daily BES. 21821 Med.* Ul
Horizon encashment report
02/05 [E-9902180098 I Various daily reports display pre [Knownissue raised in6day as [21820 [Med [UI
Horizon migration transactions PC19950 - Awaiting confirmation
with Product Management?
(02 / 06 I E-9902180104 I UKPA fees only divisible by £21 in I Migration specific UKPA product I21826 Med.* ‘Closed
Horizon receipts table during MiMan introduced for Live Trail - will not LT
migration be implemented in MOT
(02 / 07 I E-9902180120 I TV licence line divisible by £97.50 in I Migration specific TVL product 21837 Med.* Closed
Horizon receipts table during MiMan introduced for Live Trail - will not LT
migration - should be able to cater__I be implemented in MOT
c:\testing\ mot\ incident.doc
22/02/99
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FUJ00078560
FUJ00078560
Model Office Testing Incident Log Final Pass
for mono TV fees as well
(02 / 08 I E-9902180138 I Card swiped before being activated 21840 Med.* UL
Horizon was then subsequently impounded
(03 / 01 I E-9902190014 I Welsh BES receipt printing in left 21842 Low* UL
Horizon margin
03 / 02 I E-9902190054 I Customer’s address changed to Due to address change and stop 21855, High* ‘UL
CAPS. NFA on day-2. Later on the same _Ibeing applied on the same day.
day card was reported lost. Anew _IThese 2 actions should have been
card was expected on day 2, but did intercepted by Pathway, and a
not arrive (it had not been ordered) _Inew card generated.
03/03 [E-9902190056 Weekly reports printing nil figures [Work package to resolve this due [21856 IMed.* UL
Horizon to be applied overnight on
22/02/99 - Will retest on day 7
03 / 04 I E-9902190073 I Stamp and cash declared correctly - 21861 Med.* UL
Horizon use of edit icon introduces
discrepancy
(03 / 05 I E-9902190100 I Unable to perform carded casual Existing issue raised during MOR3I21870 Med.* UL
Horizon agent encashment
03 / 06 E-9902190108 I Incorrect information from the help I Call closed. Help Desk have Low* Closed
Horizon desk when activating a card tightened Procedures. NFA
03 / 07 IE-9902190111 I Unable to perform foreign Hybrid encashment problem 21880 Med.* UL
Horizon lencashment raised during MOR3
(03 / 08 I E-9902190122 I BES daily encashment report does 21884 Low* UL
Horizon not report to event los
103 / 09 I E-9902190123 I Incomplete manual benefit 21886 Low* UL
Horizon encashment receipt
03/10 I E-9902190125 I Incorrect MOP enforced when 21888 Low* UL
[Horizon session settled automatically
03 / 11 E-9902190127 I AP transactions omitted for counter 21889, Med* UL
[Horizon daily summaries
03/12 [E-9902190131 I Volume figures showing on office 21894 IMed* Ul
Horizon: balance and office balance snap-
shot incorrectly after migration
03/13 [E-9902190133 I Transactions doubling up on scales 21895 [Med* [UI
Horizon and personal a/c cheque deposit -
single transaction displayed as two
duplicate items on stack
*These categories are an initial testing impact, and are subject to Product
Management confirmation
c:\testing\ mot\ incident.doc
22/02/99
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