FUJ00078573
FUJ00078573
Model Office Testing Incident Log Final Pass
Incident Log for Model Office Testing - As at Day 6
Known Issues encountered
MOT Call Ref I Description Resolution Raised I Existing
During I PinICL
F-9902180098 I Various daily reports display pre I Awaiting confirmation with Product 6 Day 19950
Horizon migration transactions Management? Pass #1
/E-9902190100 I Unable to perform carded casual I UPDATE - Casual Agent encashment of I MOR3
Horizon agent encashment Ric generated payment on KPR - further}
investigation ongoing regarding impact
on R2 generated encashments
E-9902190111 I Unable to perform manual foreign I UPDATE - Agreement between Colin MOR3
Horizon encashment during hybrid OudolPeter Jeram that the system will
migration period prevent manual foreign encashments
when R2 counters are attached to Rlc
Data Centre
Incidents Raised
Key
LT Fixed for Live trial
UI Under Investigation
NFA No Further Action
CC Close to be Confirmed
Closed_I Closed
Incident THD Ref/Area__ IDescription Resolution PinICL Priority [Action
Ref.
(01/01 I E-9902170087 I No Welsh ATP Rec Ongoing discussion as to whether Low* ‘Closed
Horizon there is a requirement for a Welsh NFA
ATP - Lorraine Wood confirmed
that there is not a requirement for
a Welsh ATP at present
(01/02 I E-9902180047 I Data entry mistake made during, Awaiting confirmation from 21795 Med.* UI
Horizon manual migration - Availability of _IMigration team - Steve Grayston
procedures to workaround confirms that he would like to see
the HFSO guide updated to
reflect procedures when errors
made (i.e. receipt of Error Notice,
e.t.c.) - Call currently with
Pathway procedures
017/03 [E-9902180049 [Rod Licences only divisible by £16 inI Migration specific Rod Licence [21796 [Med* [Closed
Horizon receipts table during MiMan product introduced for Live Trail - LT
migration ‘will not be implemented in MOT.
02701 IF-9902180079 [Unable to produce impound weekly 21806 [Med* [UT
Horizon reports,
02702 IE-9902180087 _ IUnable to receive order book Due to OBCSStopServicenot [21812 [Med* [Closed
Horizon running on Release 2 counter after NFA
installation - build issue
Problem reoccurred on day 6 -
will retest on day 7
02703 IE-9902180094 _ [Declaring stock on shared Stock Unit 21818 [Lows [UT
Horizon procedures out of sequence
(02704 IE-9902180095 _ [No transactions shown on daily BES 21821 [Med* [UI
Horizon encashment report
02705 IE-9902180098 I Various daily reports display pre [Known issue raised in 6dayas [21820 [Med* [UT
Horizon migration transactions PC19950 - Awaiting confirmation
with Product Management?
02706 [E-9902180104 [UKPA tees only divisible by £21 in [Migration specific UKPA product [21826 IMed* [Closed
c:\windows\ temp\incident.doc 23/02/99 Page 1 of 3
FUJ00078573
FUJ00078573
Model Office Testing Incident Log Final Pass
Horizon receipts table during MiMan introduced for Live Trail - will not LT
migration be implemented in MOT
02/07 I B-9902180120 I TV licence line divisible by £97.50 in I Migration specific TVL product 21837, Med.* Closed
Horizon receipts table during MiMan introduced for Live Trail - will not LT
migration - should be able to cater _Ibe implemented in MOT
for mono TV fees as well
102 / 08 I E-9902180138 I Card swiped before being activated 21840 Med.* UL
Horizon was then subsequently impounded
03 / O1 E-9902190014 I Welsh BES receipt printing in left 21842 Low* UL
Horizon margin
103 / 02 I E-9902190054 I Customer ‘s address changed to Due to address change and stop 21855, High” UL
CAPS NFA on day -2. Later on the same _I being applied on the same day. Med*
day card was reported lost. Anew _ I These 2 actions should have been
card was expected on day 2, but did intercepted by Pathway, and a
not arrive (it had not been ordered) _Inew card generated.
UPDATE - priority downgraded
by CAPS
03 703 _[E-9902190056 I Weekly reports printing nil figures _IWork package to resolve thisdue [21856 [Med* [UI
Horizon to be applied overnight on
22/02/99 - Will retest on day 7
03 / 04 E-9902190073 IStamp and cash declared correctly - 21861 Med.* UL
Horizon use of edit icon introduces
discrepancy
03/05 [E-9902190100 [Unable to perform carded casual Existing issue raised during MOR3]21870 [Med* UI
Horizon agent encashment
03 / 06 E-9902190108 —_IIncorrect information from the help Call closed. Help Desk have Low* Closed
Horizon desk when activating a card tightened Procedures. NEA
(03 / 07 I E-9902190111 I Unable to perform foreign Hybrid encashment problem 21880 Med.* UL
[Horizon lencashment raised during MOR3
03 / 08 I E-9902190122 I BES daily encashment report does 21884 Low* UL
Horizon not report to event lo;
03 / 09 I E-9902190123 I Incomplete manual benefit 21886 Low* UL
Horizon encashment receipt
103/10 I F-9902190125 I Incorrect MOP enforced when 21888 Low* UL
Horizon session settled automatically
03/11 I E-9902190127 I AP transactions omitted for counter 21889 Med.* UL
Horizon daily summaries
03/12 I E-9902190131 I Volume figures showing on office 21894 Med* UL
Horizon: ‘balance and office balance snap-
shot incorrectly after migration
(03/13 }E-9902190133 I Transactions doubling up on scales 21895, Med.* UL
Horizon and personal a/c cheque deposit -
single transaction displayed as two
duplicate items on stack
(06 / 01 I E-9902220105 I Procedures conflict with advice from 21955, Low * UL
Horizon the help desk
106 / 02 I E-9902220108 _I Additional parcel services not 21956 Low * UL
[Horizon available
106 / 03 I E-9902220110 I Unable to progress past the Issue identified in E2E as PC21039 I21958 Low * UL
Horizon revaluation message as expected
106/ 04 E-9902220113 I To receive book and issue book Cased by OBCS Service not 21959 Med. * UL
Horizon running at counter - already raised
as issue 02 / 02, and should have
been resolved.
06 / 05 E-9902220128 I No transactions shown on ‘BES daily IKnown problem raised during}21963 Med * UL
Horizon encashment recovered’ report preproval activity
06 / 06 I E-9902220203 I No line for entry of Counters Raised and closed in MOR3,I21973 Med. * UL
Horizon: Revenue should be a line available during
MiMan
106 / 07 I E-9902220207 I Event log does not report all events 21972 Low* UL
Horizon and duplicates others
06 / 08 I E-9902220208 I Unable to logon to training mode 21976 Med. * UL
[Horizon
*These categories are an initial testing impact, and are subject to Product
Management confirmation
c:\windows\ temp\incident.doc
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