Model Office Testing Progress Report Final Pass
Progress Report for Model Office Testing - Day 7
Tuesday 234 February 1999
Management Summary
e With the exception of a number of post-migration reports, all day 7
activity was complete by 8:15pm
¢ Investigation of the two BES issues is progressing
Overall status of MOT testing: GREEN
The management summary status indicators are defined as follows;
Green —_ No major issues which require escalation outside of the testing arena
Amber _ Testing have serious concerns over quality
Red Major system difficulties have prevented progress
Planned ‘Key’ Counter Activity
¢ One single terminal office installed and migrated via Miman.
¢ Business as usual transactions at the three ex-Release 1c outlets and two
NR2 outlets
Actual ‘Key’ Counter Activity
¢ MiMan migration was completed successfully at Celtic. A number of post
migration reporting and adjustment activity was deferred to day 8
pending application of Work Packages at the outlet.
¢ The following BES issues were clarified /added to ;
¢ Casual Agent encashment of Ric generated payment captured on
KPR - further investigation ongoing regarding impact on R2
generated encashments - Initial indications suggest that Casual
Agent encashment of Ric payments IS possible, but results have
been intermittent. Further investigation is underway
« Agreement made between Pathway/Product Management that the
system will ensure that manual foreign encashments will not result
in card impounds, when R2 counters are attached to Ric Data
Centre - The effect to customers of this change will be negligible,
and can be worked-around via use of the Helpdesk
Overnight Processing
¢ Overnight processes ran without incident
Planned Interface Activity
¢ TIP - Transaction files from Pathway
¢ CAPS - Change of Circs., Payment, Batch Stop files and Automatic card
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Model Office Testing Progress Report Final Pass
requests from CAPS to Pathway. Encashments and card request
confirmations from Pathway to CAPS.
¢ OBCS - transaction files delivered from Pathway for 6 outlets
¢ POCL RDP - No activity planned
¢ HAPS - transactions polled from 2 APT terminals. Horizon APS
transactions polled from 5 outlets
Actual Interface Activity
¢ TIP- Files for day 7 received but not yet checked. Day 6 transactions now
received - 2 incidents have been raised (TIP 681 & 685), details to follow
e CAPS - CAPS Batch files processed. The issue that prevented Urgent Stop
dialogues yesterday (CAPS Incident 29762) was identified as an issue
within the CAPS domain, and was resolved during the day. A further
CAPS incident (29595) was raised when a Permanent Agent had not been
linked to a beneficiary. Further investigation is underway
¢ OBCS - Transaction files for day 6 were not received until day 7.
Investigation and reconciliation of both days transactions is underway.
e HAPS - Files have not yet been received. An incident has been raised. The
failure was due to a security violation. The file is expected to be resent
today.
Test Metrics
Test Conditions for day Test Conditions for the Cycle
Conditions Passed 500 Conditions Passed 1616
Conditions Failed 9 Conditions Failed 23
Conditions Not Run 6 Conditions Not Run 62
Total 515 Total 1701
Failed test conditions are reflected by Incidents raised, i.e;
¢ The OBCS service is not available at the Northern Ireland outlet
¢ OBCS ‘Unable to contact HQ’ messages prevented several
issues/encashments
¢ Operator errors caused two failures
Test conditions not run were due to;
e¢ A number of script errors (ie. attempting ‘by user’ reports on an
individual stock unit)
¢ Two deletion of User scripts not run.
Incidents Retested
Horizon Incident re-tests are derived from those outstanding at the
conclusion of Model Office Rehearsal Cycle 3 and the two preproval test
phases. Incidents raised by TIP are not included on this summary, and will be
reported separately;
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High Medium Low Total
Re-tests planned in cycle 5 49 43 97
Re-tests planned to date 0 7 5 12
Re-tests actual to date 0 4 3 7
Unable to re-test
Re-tests failed
Incidents closed 0 4 3 7
Outstanding Re-tests 5 45 40 90
Re-tests planned for tomorrow.
High: 2 Medium: 3 Low: 9
Incidents Raised Today
High 0
Medium 7
Low 5
*These categories are an initial testing impact, and are subject to Product
Management confirmation
Details of High and Medium Incidents raised today
Further details are available on the Incidents Report which is sent as an
appendix under separate cover.
Summary status of new Horizon incidents
High I Medium I Low I Total
Raised during MOT 0 28 17 45
New Incidents Closed 6 3 9
Outstanding new incidents o* 20 14 34
Summary of the above
Closed :
¢ Operation/Set-up problem 2 2
e Fixed for Live Trial 3 3
¢ No fault 1 2 3
¢ Procedural 1 1
Under Investigation with :
e Pathway 19 14 33
¢ Horizon 2 2
0 27 17 44
*The high priority incident previously reported has been downgraded to a
medium pending further investigation.
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