FUJ00078582
FUJ00078582
Model Office Testing Incident Log Final Pass
Incident Log for Model Office Testing - As at Day 7
Known Issues encountered
MOT Call Ref I Description Resolution Raised
During
F-9902180098 I Various daily reports display pre I Awaiting confirmation with Product 6 Day
Horizon migration transactions Management? Pass #1
IE-9902190100 I Unable to perform carded casual I Casual Agent encashment of Ric MOR3
Horizon agent encashment generated payment on KPR - further
investigation ongoing regarding impact
on R2 generated encashments
E-9902190111 I Unable to perform manual foreign I Agreement between Colin Oudot/Peter IMOR3
Horizon encashment during hybrid Jeram that the system will prevent
migration period manual foreign encashments generating
card impounds when R2 counters are
attached to Ric Data Centre
Incidents Raised
Key
LT Fixed for Live trial
UI Under Investigation
NFA No Further Action
OE Operational Error
CC Close to be Confirmed
Closed_I Closed
Incident THD Ref/Area IDescription Resolution PinICL Priority [Action
Ref.
(01/01 I E-9902170087 —INo Welsh ATP Received Ongoing discussion as to whether Low* ‘Closed
Horizon there is a requirement for a Welsh NFA
ATP - Lorraine Wood confirmed
that there is not a requirement for
a Welsh ATP at present
101/02 I F-9902180047 I Data entry mistake made during, Awaiting confirmation from 21795, Med.* Ul
Horizon manual migration - Availability of _IMigration team - Steve Grayston
procedures to workaround confirms that he would like to see
the HFSO guide updated to
reflect procedures when errors
made (i.e. receipt of Error Notice,
e.t.c.) - Call currently with
Pathway procedures
ible by £16 inI Migration specific Rod Licence [21796 [Med* [Closed
01/03 [E-9902180049 [Rod Licences only di
Horizon receipts table during MiMan product introduced for Live Trail - LT
migration ‘will not be implemented in MOT
[02701 IF-9902180079 [Unable to produce impound weekly 21806 [Med* [UT
Horizon reports
02702 IE-9902180087 [Unable to receive order book Due to OBCSStopServicenot [21812 [Med* [Closed
Horizon running on Release 2 counter after NFA
installation - build issue
Problem reoccurred on day 6 -
will retest on day 7
02703 /E-9902180094 I Declaring stock on shared Stock Unit 21818 [Lows [UT
Horizon procedures out of sequence
(02704 IE-9902180095 _ [No transactions shown on daily BES 21821 [Med* [UT
Horizon encashment report
02705 IE-9902180098 I Various daily reports display pre [Known issue raised in 6 day as [21820 [Med* [UI
Horizon migration transactions PC19950 - Awaiting confirmation
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FUJ00078582
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Model Office Testing Incident Log Final Pass
‘with Product Management?
(02/06 I F-9902180104 I UKPA fees only divisible by £21 in I Migration specific UKPA product I21826 Med.* ‘Closed
Horizon receipts table during MiMan introduced for Live Trail - will not LT
migration be implemented in MOT
(02/07 I E-9902180120 I TV licence line divisible by £97.50 in I Migration specific TVL product 21837, Med.* ‘Closed
Horizon receipts table during MiMan introduced for Live Trail - will not LT
migration - should be able to cater _Ibe implemented in MOT
for mono TV fees as well
(02 / 08 I E-9902180138 I Card swiped before being activated 21840, Med.* Ul
Horizon ‘was then subsequently impounded
03 / 01 I E-9902190014 I Welsh BES receipt printing in left 21842 Low* UL
Horizon margin
03/02 [E-9902190054 [Customers address changed to Due to address change and stop [21855 [High* Ul
CAPS NFA on day-2. Later on the same __Ibeing applied on the same day. Med*
day card was reported lost. Anew —_IThese 2 actions should have been
card was expected on day 2, but did intercepted by Pathway, and a
not arrive (it had not been ordered) Inew card generated.
UPDATE - priority downgraded
by CAPS
03 703 _[E-9902190056 Weekly reports printing nil figures _ [Work package to resolve thisdue [21856 I[Med* [UT
Horizon to be applied overnight on
22/02/99 - Will retest on day 7
03 / 04 I E-9902190073 I Stamp and cash declared correctly - 21861 Med.* ‘UL
Horizon use of edit icon introduces
discrepancy
03/05 IF-9902190100 Unable to perform carded casual Existing issue raised during MOR3I21870 — IMed.* UL
Horizon agent encashment
03 / 06 I E-9902190108 I Incorrect information from the help I Call closed. Help Desk have Low* ‘Closed
Horizon desk when activating a card tightened Procedures. NFA
03 / 07 I E-9902190111 I Unable to perform foreign Hybrid encashment problem 21880 Med* UL
[Horizon encashment raised during MOR3
03 / 08 I E-9902190122 I BES daily encashment report does 21884 Low* UL
Horizon not report to event log
(03 / 09 I E-9902190123 I Incomplete manual benefit 21886 Low* UL
Horizon encashment receipt
103/10 I E-9902190125 I Incorrect MOP enforced when 21888, Low* UL
Horizon session settled automatically
03/11 I E-9902190127 I AP transactions omitted for counter 21889 Med* UL
[Horizon daily summaries
03/12 I F-9902190131 I Volume figures showing on office 21894 Med* UL
Horizon: balance and office balance snap-
shot incorrectly after migration
(03/13 IF-9902190133 I Transactions doubling up on scales 21895, Med* UL
Horizon and personal a/c cheque deposit -
single transaction displayed as two
duplicate items on stack
(06 / 01 I E-9902220105 I Procedures conflict with advice from 21955, Low * UL
Horizon the help desk
06 / 02 E-9902220108 I Additional parcel services not 21956 Low * UL
Horizon available
106 / 03 £-9902220110 I Unable to progress past the Issue identified in E2E as PC21039 I21958 Low * UL
Horizon revaluation message as expected
106 / 04 I E-9902220113 I To receive book and issue book Caused by OBCS Service not 21959 Med. * ‘UL
Horizon running at counter - already raised
Jas issue 02 / 02, and should have
been resolved
06 / 05 I E-9902220128 I No transactions shown on ‘BES daily IKnown problem raised during 21963 Med * UL
Horizon encashment recovered’ report preproval activity
106 / 06 I E-9902220203 I No line for entry of Counters Raised and closed in MOR3, 21973 Med. * UL
Horizon Revenue should be a line available during,
IMiMan
106 / 07 I E-9902220207 I Event log does not report all events 21972 Low* UL
Horizon and duplicates others
06 / 08 I E-9902220208 I Unable to logon to training mode 21976 Med. * Ul
[Horizon
111 F-9902230020 I Failure to collect Horizon Control File delivered to HAPS Gateway Med* Closed
HAPS File, Log shows Access Denied. PC by 18:45pm - investigation OE
Subsequently no Horizon file for day [underway
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Model Office Testing
Incident Log
Final Pass
FUJ00078582
FUJ00078582
(6 was received by HAPS.
07701
E-9902230008
The following products are omitted
from the office balance snapshot
MVLV11, AP receipts , UKPA's AP
‘smart, PB deposit, green giro check,
PB cheque encashment produced
after MIECCO migration .If these
figures were displayed the report will
equal the pre- migration balance.
21984
Med,”
UL
07 / 02
/E-9902230011
Produced transaction log for stock
unit AC, and checked off days activity.
Allis correct except the volume for 1
transaction. One Postage stamp for
£10.63 was sold, but the volume
shows as 2 on the transaction log
Evidence available at MO if.
required.
21983
Low *
Ur
07703
[E-9902230060
Procedural - There is no touch X icon
on the system to re-enter the users
password when a mistake entering
the password has occurred. The user
is prompted by a system message
stating PASSWORD CANNOT
CONTAIN SPACES AND TO
TOUCH THE CONTINUE ICON.
This returns the user to the change
password screen where the user
must backspace over the
incorrect password and re-enter the
password. The procedure should
reflect the way that the system
operates.
Evidence available at Model Office,
similar call was raised PCO017681
21999
Med. *
UL
07 7 04
F-9902230068
Procedural - EPS191 - when an
‘Small Packet item, Zone 2 2.1kg is
selected on screen from the pick list,
the procedures don't mention the error
screen (message: TOO HEAVY
PLEASE SELECT AGAIN) When the
tick touch screen returns to Select
Zone Screen procedures mention GO
TO PAGE 45 to abandon transaction,
but this just mentions BIN Icon which
is not used with this message. At
TOO HEAVY message, screen
returns to Pick List to re-select.
22000
Tow *
Ur
07 7 05
F-9902230071
Receiving OBCS book into office and
redirecting out are not accessible
either by touch screen nor by
keyboard, to enable to input books
details. Other icons on page are
working, Occurred at Northern Ireland
(Outlet ont
22002
Med. *
Ur
077 06
F-9902230075
‘When trying to encash OBCS, book
error Message * Query result unable
to contact HQ,”
This problem is now fixed, but still
needed to be logged. Similar
occurred yesterday 220299, when
trying to receive and issue book
raised on PC0021959.
22003
Med. *
Ul
07707
F-9902230077
Procedural - OBC 009V6.08 , When
encashing a Benefit on a Bar-coded
book it says With Any Menu
displayed, scan the bar-code on the
order book. If you do this you get the
message INVALID MODE: THE
CURRENT MODE IS NOT
ALLOWED FOR
THIS EVENT User Guide should say
AT THETRANSACTION/SERVE
CUSTOMER screen,
22005
Tow *
Ur
07 7 08
E-9902230079
All Events Event Log. There are
entries on the event log that state that
after manual migration the stock units
have rolled from CAP1 BP1 to CAP33
BP1. This should read CAP32 BP1
to CAP33 BP1. Evidence available at
MO if required.
No fault - counters are delivered
and installed in CAP 1. The
Migration tool sets the CAP to
whatever the user specifies
22004
Low *
Closed
NFA
07709
F-9902230082
Procedural - In user guide OBCO09
Evidence and suggestion can be
22006
Tow *
Ur
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Model Office Testing
Incident Log
FUJ00078582
FUJ00078582
Final Pass
information should be the other way
around, where box for has barcode
been read the yes and no arrows
should be swapped around. Also
there is no instruction for what
happens if the query result screen
comes up.
obtained from MO.
07 710
E-9902230083
Procedural - Settlement procedure
EPS261 - ‘Yes’ & ‘No’ options
incorrect after ‘Savings Stamp
tendered’ option
Low *
UL
o7 771
[E-9902230134
‘Scales Transaction Inland Parcel
78009. Pick List displayed Too Heavy
message
No fault - scales weight limited to
6kg, although Parcel tariff exceeds
this amount
Med. *
‘Closed
NFA
*These categories are an initial testing impact, and are subject to Product
Management confirmation
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