Model Office Testing Progress Report Final Pass
Progress Report for Model Office Testing - Day 8
Wednesday 24" February 1999
Management Summary
¢ All migration activity is now complete
¢ Further investigation is underway regarding Carded Casual Agent
encashments, and the enforcing of a 30 minute lock-out once an
encashment has been voided
e¢ A number of issues have been identified with the content of system
produced reports
¢ All testing activity complete to schedule
Overall status of MOT testing: GREEN
The management summary status indicators are defined as follows;
Green No major issues which require escalation outside of the testing arena
Amber _ Testing have serious concerns over quality
Red Major system difficulties have prevented progress
Planned ‘Key’ Counter Activity
e Asix terminal office installed and migrated via MiECCO.
¢ Business as usual transactions all other outlets.
¢ Introduction of new non-core product (‘Model Office Bus Ticket’ ) at
three specified outlets.
¢ BES Recovery
e Simulated ISDN failure
Actual ‘Key’ Counter Activity
¢ MiECCO migration was completed successfully at Watford. Delays arising
from the application of Work Packages following installation resulted in
the migration activity completing after the end-of-day processes had
occured,
¢ 43 incidents were raised throughout the day, in the following areas;
e nearly half were procedural issues, which underlines a general
concern on the content and presentation of the User Guides
provided for MOT.
¢ Two BES issues were identified. The Casual Agent encashment
issues of yesterday progressed, with some encashments
successfully completed and some being disallowed. Further
investigation is underway. A new incident was raised regarding
the 30 minute lockout enforced at a nominated outlet, when a
encashment has been voided. This issue is currently with Product
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Management to confirm the design in this area
e The remaining incidents were largely attributed to the content of
various counter and office reports not being displayed correctly
Overnight Processing
¢ Overnight processes ran without incident
Planned Interface Activity
¢ TIP - Transaction files from Pathway
¢ CAPS - Change of Circs., Payment, Batch Stop files and Automatic card
requests from CAPS to Pathway. Encashments and card request
confirmations from Pathway to CAPS.
¢ OBCS - transaction files delivered from Pathway for 6 outlets
¢ POCL RDP - No activity planned
¢ HAPS - transactions polled from existing legacy equipment and Horizon
APS
Actual Interface Activity
e TIP - Reconciliation of day 6 & 7 transactions underway, but being
hampered due to the fact the a large amount of counter activity has been
performed after the end-of-day cut-off markers have been applied. The
transaction file for day 8 has been rejected. Investigation continues...
¢ CAPS - All Online and Batch activity completed on schedule. However,
an issue was raised (regarding stop files) which required urgent
attention by Pathway overnight. Pathway have requested that CAPS
resource is available to assist in this investigation activity. Lesley Finnigan
to confirm.
¢ OBCS - Transaction files up to day 8 received. 3 unexpected results are
under investigation. One can be attributed to the fact that the OBCS
service is unavailable at our Northern Ireland test configuration. We had
planned test scheduled at this outlet.
¢ HAPS - The issue that prevented successful file transfer/reconciliation
has been identified and actions have been applied to resolve the problem
(raised initially as E-9902250006 and followed up by E-9902240015). The
day 7 transaction file has been received. Due to the difficulties
experienced in receiving files, reconciliation with expected results for day
6, 7 & 8 will be performed during day 9. HAPS have identified that no
APS Reports have been received from BSU. Further investigation is
underway
Test Metrics
Test Conditions for day Test Conditions for the Cycle
Conditions Passed 561 Conditions Passed 2177
Conditions Failed 6 Conditions Failed 29
Conditions Not Run 8 Conditions Not Run 70
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[ Total [575 I [ Total I2276 I
Failed test conditions are reflected by Incidents raised, i.e;
e the OBCS service is not available at the Northern Ireland outlet
¢ attempted Casual Agent Encashments
Test conditions not run were due to;
¢ a number of script errors (i.e. attempting ‘by user’ reports and stamp
declarations on an individual stock unit)
© wrong access levels prevented a number of activities (again, error in script
schedule).
Incidents Retested
Horizon Incident re-tests are derived from those outstanding at the
conclusion of Model Office Rehearsal Cycle 3 and the two preproval test
phases. Incidents raised by TIP are not included on this summary, and will be
reported separately;
High Medium Low Total
e Re-tests planned in cycle 5 49 43 97
e Re-tests failed (and now 2 2 4
raised as new incidents)
e Incidents not covered in plan 1 6 2 9
¢ Incidents closed 2 11 19 32
¢ Outstanding Re-tests 2 30 20 52
Total 5 49 43 97
Re-tests planned for tomorrow.
High: 1 Medium: 3 Low: 4
Incidents Raised Today
High 0
Medium 27
Low 20
*These categories are an initial testing impact, and are subject to Product
Management confirmation
Further details are available on the Incidents Report which is sent as an
appendix under separate cover.
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Summary status of new Horizon incidents
High I Medium I Low I Total
Raised during MOT 0 54 37 91
New Incidents Closed 14 7 21
Outstanding new incidents o* 40 30 70
Summary of the above
Closed :
¢ Operation/Set-up problem 1 1
¢ Fixed for Live Trial 7 1 8
¢ No fault 4 4 8
¢ Procedural 2 2
¢ Duplicate of existing call 2 2
Under Investigation with :
¢ Pathway 39 30 69
¢ Horizon 1 1
0 54 37 91
*The high priority incident previously reported has been downgraded to a
medium pending further investigation.
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