FUJ00078588
FUJ00078588
Model Office Testing Incident Log Final Pass
Incident Log for Model Office Testing - As at Day 8
Known Issues encountered
MOT Call Ref I Description Resolution Raised
During
F-9902180098 I Various daily reports display pre I Awaiting confirmation with Product 6 Day
Horizon migration transactions Management? Pass #1
IE-9902190100 I Unable to perform carded casual I Casual Agent encashment of Ric MOR3
Horizon agent encashment generated payment on KPR - further
investigation ongoing regarding impact
on R2 generated encashments
E-9902190111 I Unable to perform manual foreign I Agreement between Colin Oudot/Peter IMOR3
Horizon encashment during hybrid Jeram that the system will prevent
migration period manual foreign encashments generating
card impounds when R2 counters are
attached to Ric Data Centre
Incidents Raised
Key
LT Fixed for Live trial
UI Under Investigation
NFA No Further Action
OE Operational Error
CC Close to be Confirmed
Closed I Closed
Incident THD Ref/Area IDescription Resolution PinICL Priority [Action
Ref.
(01/01 I E-9902170087 —INo Welsh ATP Received Ongoing discussion as to whether Low* ‘Closed
Horizon there is a requirement for a Welsh NFA
ATP - Lorraine Wood confirmed
that there is not a requirement for
a Welsh ATP at present
101/02 I F-9902180047 I Data entry mistake made during, Awaiting confirmation from 21795, Med.* Ul
Horizon manual migration - Availability of _IMigration team - Steve Grayston
procedures to workaround confirms that he would like to see
the HFSO guide updated to
reflect procedures when errors
made (i.e. receipt of Error Notice,
e.t.c.) - Call currently with
Pathway procedures.
01/03 E-9902180049 I Rod Licences only di ible by £16 in I Migration specific Rod Licence 21796 Med.* Closed
Horizon receipts table during MiMan product introduced for Live Trail - LT
migration ‘will not be implemented in MOT
(02/01 I E-9902180079 I Unable to produce impound weekly IReleated to PC21871 21806 Med.* ‘Closed
Horizon reports Dup.
102 / 02 I E-9902180087 I Unable to receive order book Due to OBCS Stop Service not 21812 Med.* Closed
Horizon running on Release 2 counter after NFA
installation - build issue
Problem reoccurred on day 6 -
will retest on day 7
(02/03 I E-9902180094 I Procedural - Declaring stock on Procedures updated in version 6.3 I21818 Low* ‘Closed
Horizon shared Stock Unit - procedures out NFA
of sequence
(02 / 04 I E-9902180095 I No transactions shown on daily BES. 21821 Med.* UL
Horizon encashment report
(02/05 [E-9902180098 I Various daily reports display pre [Known issue raised in6dayas [21820 IMed.* [UI
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FUJ00078588
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Model Office Testing Incident Log Final Pass
Horizon migration transactions PC19950 - Awaiting confirmation PDMGT
‘with Product Management?
(02/06 I E-9902180104 I UKPA fees only divisible by £21 in I Migration specific UKPA product I21826 Med.* Closed
Horizon receipts table during MiMan introduced for Live Trail - will not LT
migration be implemented in MOT
(02/07 I E-9902180120 I TV licence line divisible by £97.50 in I Migration specific TVL product 21837 Med.* ‘Closed
Horizon receipts table during MiMan introduced for Live Trail - will not LT
migration - should be able to cater _Ibe implemented in MOT
for mono TV fees as well
(02 / 08 I E-9902180138 I Card swiped before being activated 21840 Med.* UL
Horizon was then subsequently impounded
(03 / 01 I E-9902190014 I Welsh BES receipt printing in left Fixed for live trial 21842 Low* ‘Closed
Horizon margin LT
03 / 02 I E-9902190054 I Customer’s address changed to [Due to address change and stop 21855, “ UL
CAPS NFA on day -2. Later on the same _I being applied on the same day Med*
day card was reported lost. Anew —_IThese 2 actions should have been
card was expected on day 2, but did Iintercepted by Pathway, and a
not arrive (it had not been ordered) fnew card generated.
UPDATE - priority downgraded
by CAPS
03/03 [E-9902190056 Weekly reports printing nil figures [Work package to resolve thisdue [21856 [Med* Closed
Horizon to be applied overnight - Will be LT
fixed for Live Trial /02/99
03 704 _[E-9902190073 [Stamp and cash declared correctly - 21861 [Med* [UT
Horizon use of edit icon introduces
discrepancy
103/05 I E-9902190100 I Unable to perform carded casual Existing issue raised during MOR3I21870 Med.* UL
Horizon agent encashment
03 / 06 I E-9902190108 I Incorrect information from the help I Call closed. Help Desk have Low* ‘Closed
Horizon desk when activating a card tightened Procedures. NFA
(03 / 07 I E-9902190111 I Unable to perform foreign [Hybrid encashment problem 21880 Med* UL
Horizon encashment raised during MOR3
(03 / 08 I E-9902190122 I BES daily encashment report does 21884 Low* UL
Horizon not report to event lo;
03/09 I F-9902190123 [Incomplete manual benefit 21886 [Low* Ul
Horizon encashment receipt
03/10 I F-9902190125 I Incorrect MOP enforced when 21888 Low* UL
Horizon session settled automaticall:
03/11 I E-9902190127 I AP transactions omitted for counter 21889 Med.* UL
Horizon daily summaries
03/12 I E-9902190131 I Volume figures showing on office 21894 Med* UL
Horizon balance and office balance snap-
shot incorrectly after migration
(03/13 }E-9902190133 I Transactions doubling up on scales 21895, Med* UL
Horizon and personal a/c cheque deposit -
single transaction displayed as two
duplicate items on stack
(06 / 01 I E-9902220105 I Procedures conflict with advice from 21955, Low * UL
Horizon the help desk
06 / 02 E-9902220108 I Additional parcel services not 21956 Low * UL
Horizon available
(06 / 03 IE-9902220110 I Unable to progress past the Issue identified in E2E as PC21039 I21958 Low * UL
Horizon revaluation message as expected
06 / 04 I E-9902220113 _I To receive book and issue book (Caused by OBCS Service not 21959 Med. * ‘Closed
Horizon running at counter - already raised LT
jas issue 02 / 02, resolved.
(06 / 05 I E-9902220128 _I No transactions shown on ‘BES daily I Known problem raised during 21963 Med * UL
Horizon encashment recovered’ report preproval activity
106 / 06 I E-9902220203 I No line for entry of Counters Raised and closed in MOR3, 21973 Med. * ‘Closed
Horizon Revenue should be a line available during, LT
MiMan. Product to be used is a
non-core product which has not
been requested
(06 / 07 I E-9902220207 I Event log does not report all events 21972 Low* UL
Horizon and duplicates others
06 / 08 I E-9902220208 I Unable to logon to training mode 21976 Med. * UL
[Horizon
111 E-9902230020 _I Failure to collect Horizon Control File delivered to HAPS Gateway Med* Closed
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Model Office Testing
Incident Log
Final Pass
FUJ00078588
FUJ00078588
HAPS:
File, Log shows Access Denied.
Subsequently no Horizon file for day
6 was received by HAPS.
pm - investigation
underway
OE
07 / 01
F-9902230008
The following products are omitted
from the office balance snapshot
MVLV11, AP receipts , UKPA’s AP
‘smart, PB deposit, green giro check,
PB cheque encashment produced
after MIECCO migration .{f these
figures were displayed the report will
equal the pre- migration balance.
21984
Med,”
Ul
07 / 02
F-9902230011
Produced transaction log for stock
unit AC, and checked off days activity
Allis correct except the volume for 1
transaction. One Postage stamp for
£10.63 was sold, but the volume
shows as 2 on the transaction log. .
Evidence available at MO if
required.
21983
Low
Ur
07 703
E-9902230060
Procedural - There is no touch X icon
on the system to re-enter the users
password when a mistake entering
the password has occurred.
Procedures confirmed as incorrect -
will be raised during the Fagin
review
21999
Med. *
‘Closed
NFA
07 7 04
[E-9902230068
Procedural - EPS191 - when an
‘Small Packet item, Zone 2 2. 1kg is
selected on screen from the pick list,
the procedures don't mention the error
screen (message: TOO HEAVY
PLEASE SELECT AGAIN)
Procedures confirmed as incorrect -I
will be raised during the Fagin
review
22000
Low *
‘Closed
Procs.
07705
9902230071
Receiving OBCS book into office and
redirecting out are not accessible
either by touch screen nor by
keyboard, to enable to input books
details. Other icons on page are
working. Occurred at Northern Ireland
Outlet ont
22002
Med. *
Ul
07 7 06
[E-9902230075
‘When trying to encash OBCS, book
error Message * Query result unable
to contact HQ,”
This problem is now fixed, but stil
needed to be logged. Similar
occurred yesterday 220299, when
trying to receive and issue book
raised on PC0021959.
22003
Med. *
UL
07 / 07
E-9902230077,
Procedural - OBC 009V6.08 , When
encashing a Benefit on a Bar-coded
book it says With Any Menu
displayed, scan the bar-code on the
order book. If you do this you get the
message INVALID MODE: THE
CURRENT MODE IS NOT
ALLOWED FOR
THIS EVENT User Guide should say
AT THETRANSACTION/SERVE
CUSTOMER soreen,
22005
Low
UL
07 7 08
[E-9902230079
All Events Event Log. There are
entries on the event log that state that
after manual migration the stock units
have rolled from CAP1 BP1 to CAP33
BP1. This should read CAP32 BP1
to CAP33 BP1. Evidence available at
MO if required.
[No fault - counters are delivered
and installed in CAP 1. The
Migration tool sets the CAP to
whatever the user specifies
22004
Low *
‘Closed
NFA
07 / 09
E-9902230082
Procedural - in user guide OBCO09
information should be the other way
around, where box for has barcode
been read the yes and no arrows
should be swapped around, Also
there is no instruction for what
happens if the query result screen
comes up.
Evidence and suggestion can be
obtained from MO.
22006
Low *
UL
07770
[E-9902230083
Procedural - Settlement procedure
EPS261 - ‘Yes’ & ‘No’ options
incorrect after ‘Savings Stamp
tendered’ option
Procedures confirmed as incorrect -
will be raised during the Fagin
review
22021
Low *
‘Closed
Procs.
e771
1E-9902230134
‘Scales Transaction Inland Parcel
78009. Pick List displayed Too Heavy
message
No fault - scales weight limited to
6kg, although Parcel tariff exceeds
this amount
Med. *
Closed
NFA
112
F-9902240015
HAPS.
Interrogation of the HAPS Gateway
PC has detected two files, but failed
Med. *
Ur
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FUJ00078588
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Model Office Testing Incident Log Final Pass
to pick up either.
113 E-9902250006 I No Horizon file to pickup from HAPS Med. * UL
HAPS Gateway PC
08 / O1 E-9902240016 IOBCS - Unable to perform Med. * UL
Horizon: encashment at Northern Ireland
Outlet
08 / 02 E-9902240020 I EPOSS - Report referred to Med. * UL
Horizon incorrectely On Event Log
08 / 03 E-9902240028 I EPOSS - SU Balance snapshot Med. * UL
Horizon repeated 6 times on Event Log
Report
08 / 04 I E-9902240031 I EPOSS - Transactional data receipts Med. * UL
Horizon and payments not migrated correctly
on to office balance snap shot
08 / 05 I E-9902240041 I Training Mode - Unable to enter Related to PC21976 Med. * ‘Closed
Horizon Training Mode at two of three Dup.
counters
08 / 06 I E-9902240043 I EPOSS - stock data on stock unit Med. * UL
Horizon balance snap shot not migrated
correctly
(08 / 07 I E-9902240049 I Hardware - Counter Printer Not Med. * UL
[Horizon Working
08 / 08 I E-9902240053 I EPOSS - Scales Transaction Med. * UL
[Horizon
(08 / 09 I F-9902240081 I BES -Impound Notice Appeared Due to Operator error Med. * ‘Closed
Horizon When Not Expected NFA
(08 / 10 I E-9902240086 I EPOSS - Card impound report Med. * UL
Horizon showing incorrect information
(08/11 I E-9902240132 I Hardware - Watford R2 Counter Med. * UL
Horizon Failure
08/12 I E-9902240136 I BES - Payment Locked After Voiding, Med. * UL
[Horizon Transaction
08 / 13 F-9902240142 I BES - Agent Details Missing From Med. * UL
Horizon ATP.
08 / 14 E-9902240152 I EPOSS - Cash Flow Report Is Low * UL
Horizon Incorrect
08/15 I E-9902240153 I EPOSS - Same PUN impouded twice Low * UL
Horizon is displayed twice on PUN Impound
report
08 / 16 E-9902240155 I Procedural - Producing BES Reports Low * UL
Horizon Weekly
(08/17 I E-9902240158 I EPOSS - PUN Impound report Low * UL
Horizon produced by all users show the same
Impound
(08/18 I E-9902240159 I EPOSS - Migration Figures Appear Med. * UL
Horizon On Counter Weekly Reports
108/19 I F-9902240160 I EPOSS - Suspense Reports Shows. Med. * ‘UL
[Horizon Incorrect Information
08 / 20 E-9902240164 I Procedural - Cutting off Weekly Low * UL
[Horizon Counter Summaries
08 / 21 E-9902240165 I EPOSS - Cheque Listing Report Will be fixed for LT Med. * ‘Closed
Horizon Displays Pre Migration Transactions LT
In BP 02
08 / 22 E-9902240166 I EPOSS - volume displayed as Low * UL
Horizon negative on daily Cheque Listing
Report
(08 / 23 I E-9902240167 I Procedural - Incorrect instructions Low * UL
Horizon when voiding a BES payment
08 / 24 I E-9902240168 I Procedural - Missing Procedure Low * UL
Horizon When Voiding BES Receipt ATP
08 / 25 I E-9902240169 I Procedural - Incorrect Procedure Med. * UL
Horizon Recovering BES Transactions
08 / 26 I E-9902240170 I Volume of AP transactions on. Low * UL
Horizon balance snapshot and office balance
08 / 27 I F-9902240171 ‘Scales - Stack entries double up in Low * UL
Horizon Best Fit Option
(08 / 28 IE-9902240172 I Procedural - Incomplete Encashment Low * UL
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FUJ00078588
FUJ00078588
Model Office Testing Incident Log Final Pass
Horizon Procedures
08729 [F-9902240174 I Procedural - the procedures are not Tow* [UI
Horizon clear if an invalid value is entered
when entering a transaction
08730 [E-9902240175 [Procedural - Declaring stamps offers Low* Ur
Horizon incorrect options
08731 IE-9902240177 I Procedural - Procedure unclear on Low* [UI
Horizon BES Temp Token report
08732 _IE-9902240178 I EPOSS- Local schemes icons - no Tow* [UI
Horizon indication of underlying menu
08 / 33 E-9902240179 I Procedural - Details of printed Low * UL
Horizon receipt missing from procedures
los 734 I F-9902240180 I BES- zero’s displayed on Counter Med.* [UI
Horizon daily Giro Summary with nil
transactions
08735 _IF-9902250014 I EPOSS - Declaration discrepancy Med.» [UI
Horizon when using Touch Screen
08736 IF-9902250015 _ I Procedural - incorect prompt during Med.* [UI
Horizon Balancing Individual Stock Unit
08737 _IE-9902250018 [Procedural - Options displayed Med.* [UI
Horizon incorrectly during Stock Unit
balance process
[08738 I E-9902250019_ I EPOSS.- Balance Reports CAP Med.* [UI
Horizon Warning Incorrect
08739] F-9902250021 I EPOSS - Incorrect volume on PO Med.* [UI
Horizon paid (Counter Weekly)
08 / 40 E-9902250026 I Procedural - Two different end of Low * UL
Horizon day procedures
08 741 _I-9902250028 _ I Procedural - No procedure for Tow* [UI
Horizon multiple sales.
0s 742 _I§-9902250030 I EPOSS- Settlement icons Low* [UI
Horizon
08743 IE-9902250012 _IRef. Data- Missing local products, Med.* [UI
Horizon expected at outlet
FTIP 685 ]E-9902240065 I TIP received transaction file which _ I Explanation provided by Peter Med.* [UI
Tip contained an unrecognised item id of [Jeram - item generated during
20000 migration process, and will be
investigated as part of the
migration-specific incident review
rip 686 IE-9902240084 [TIP received transaction file which Low* [UI
rie contained invalid transaction modes
*These categories are an initial testing impact, and are subject to Product
Management confirmation
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