Model Office Testing Progress Report Final Pass
Progress Report for Model Office Testing - Day 9
Thursday 25" February 1999
Management Summary
¢ A number of issues have been identified that have resulted in imbalanced
Cash Accounts at 6 of the 7 test configurations
e All testing activity complete to schedule
Overall status of MOT testing: GREEN
The management summary status indicators are defined as follows;
Green No major issues which require escalation outside of the testing arena
Amber _ Testing have serious concerns over quality
Red Major system difficulties have prevented progress
Planned ‘Key’ Counter Activity
¢ Business as usual transactions all outlets.
e Introduction of new core product (‘Model Office Stamp’ ) at all outlets.
¢ Cash Account production at all but one outlet
Actual ‘Key’ Counter Activity
¢ Cash Accounts were produced at 6 of the 7 outlets. All had a misbalance
between Receipts and Payments. Investigation is underway, but early
indications suggest that the misbalances were due to;
¢ Missing Cash Account mappings for a ‘Moneygramme Send’
product
¢ Errors introduced during the Miman & MiECCO processes
¢ Duplication of Suspense account information
¢ Two further BES issues were identified;
« A UK payment was attempted at a Northern Irelaned PO. This
encashment was expected to be restricted, but was available for
payment.
« A time-out message was generated when attempting to change a
customers Nominated PO.
¢ Some difficulties were experienced with one-shot passwords, although the
facility was eventually successfully completed.
Overnight Processing
¢ Overnight processes ran without incident
Planned Interface Activity
¢ TIP - Transaction files from Pathway
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¢ CAPS - Change of Circs., Payment, Batch Stop files and Automatic card
requests from CAPS to Pathway. Encashments and card request
confirmations from Pathway to CAPS.
¢ OBCS - transaction files delivered from Pathway for all outlets (except
Omagh)
e POCL RDP - No activity planned
¢ HAPS - transactions polled from existing legacy equipment and Horizon
APS
Actual Interface Activity
e TIP - Of the 10 files expected for day 8, 1 was rejected. Two incidents
have been raised, details to follow. Day 9 transactions and Cash Accounts
files have been received and are being checked.
e CAPS - All Online and Batch activity completed on schedule.
Reconciliation with PACS is ongoing.
¢ OBCS - Transaction files up to day 9 received. Two unexpected results
are under investigation
¢ HAPS - Day 7 transactions were received and reconciled. 1 transaction
was not as expected, this was due to a misinterpretation of the end-of-day
cut-off marker. Both incidents outstanding have been closed as a result.
Day 8 transactions have not been received, an incident (E-9902250006) has
been raised accordingly. The issue regarding APS Reports is still
outstanding, however a Work Package is due to be applied overnight to
resolve this issue.
Test Metrics
Test Conditions for day Test Conditions for the Cycle
Conditions Passed 777 Conditions Passed 2954.
Conditions Failed 16 Conditions Failed 45
Conditions Not Run 7 Conditions Not Run 77
Total 800 Total 3076
Failed test conditions are reflected by Incidents raised, i.e;
¢ Procedural issues
¢ attempted Casual Agent Encashments
Test conditions not run were due to;
¢ the OBCS service is not available at the Northern Ireland outlet
¢ two script errors
Incidents Retested
Horizon Incident re-tests are derived from those outstanding at the
conclusion of Model Office Rehearsal Cycle 3 and the two preproval test
phases. Incidents raised by TIP during previous MOR’s ( 23 in total) are not
included on this summary, and will be reported when results are provided;
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Model Office Testing Progress Report Final Pass
High I Medium Low I Total
e Re-tests planned in cycle 5 49 43 97
e Re-tests failed (and now raised 2 2 4
as new incidents)
¢ Incidents not covered in plan 1 6 3 10
¢ Incidents closed 2 11 22 35
¢ Incidents pending investigation 1 1 1 3
¢ Outstanding Re-tests 1 29 15 45
Total 5 49 43 97
Re-tests planned for tomorrow.
High: 0 Medium: 0 Low: 1
Incidents Raised Today
High 0
Medium 17
Low 14
*These categories are an initial testing impact, and are subject to Product
Management confirmation
Further details are available on the Incidents Report which is sent as an
appendix under separate cover.
Summary status of new Horizon incidents
High I Medium I Low I Total
Raised during MOT 0 71 51 122
New Incidents Closed 15 7 22
Outstanding new incidents o* 56 44 100
Summary of the above
Closed :
¢ Operation/Set-up problem 2 2
e Fixed for Live Trial 7 1 8
© No fault 4 4 8
¢ Procedural 2 2
e Duplicate of existing call 2 2
Under Investigation with :
e Pathway 55 44 99
¢ Horizon 1 1
0 71 51 122
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