FUJ00078593
FUJ00078593
Model Office Testing Incident Log Final Pass
Incident Log for Model Office Testing - As at Day 9
Known Issues encountered
MOT Call Ref I Description Resolution Raised
During
F-9902180098 I Various daily reports display pre I Awaiting confirmation with Product 6 Day
Horizon migration transactions Management? Pass #1
IE-9902190100 I Unable to perform carded casual I Casual Agent encashment of Ric MOR3
Horizon agent encashment generated payment on KPR - further
investigation ongoing regarding impact
on R2 generated encashments
E-9902190111 I Unable to perform manual foreign I Agreement between Colin Oudot/Peter IMOR3
Horizon encashment during hybrid Jeram that the system will prevent
migration period manual foreign encashments generating
card impounds when R2 counters are
attached to Ric Data Centre
Incidents Raised
Key
LT Fixed for Live trial
UI Under Investigation
NFA No Further Action
OE Operational Error
CC Close to be Confirmed
Closed_I Closed
Incident JHD Ref/Area Description Resolution PinICL [Priority ]Action
Ref.
(01 / 01 IE-9902170087 I No Welsh ATP Received Ongoing discussion as to whether Low" Closed
Horizon there is a requirement for a Welsh NFA
ATP - Lorraine Wood confirmed
that there is not a requirement for
a Welsh ATP at present
(01/02 [E-9902180047 I Data entry mistake made during, Awaiting confirmation from Med* UI
Horizon manual migration - Availability of _ I Migration team - Steve Grayston
procedures to workaround confirms that he would like to
see the HFSO guide updated to
reflect procedures when error:
made (i.e. receipt of Error Notice,
etc) - Call currently with
Pathway procedures
(01/03 IE-9902180049 [Rod Licences only divisible by £16 inI Migration specific Rod Licence [21796 [Med* [Closed
Horizon receipts table during MiMan product introduced for Live Trail - LT
migration will not be implemented in MOT
02701 [E-9902180079 [Unable to produce impound weekly [Releated to PC21871 21806 [Med* [Closed
Horizon reports Dup.
(02702 [E-9902180087 I Unable to receive order book Due toOBCSStopServicenot [21812 [Med* [Closed
Ho running on Release 2 counter after NFA
installation - build issue
Problem reoccurred on day 6 -
will retest on day 7
02703 IE-9902180094 I Procedural - Declaring stock on Procedures updated in version 6.3 [21818 [Low* _ [Closed
Horizon shared Stock Unit - procedures out NFA
‘of sequence
02704 IE-9902180095 I No transactions shown on daily BES 21821 Med* [UI
Horizon ‘encashment report
02705 [E-9902180098 I Various daily reports display pre [Known issue raised in6dayas [21820 IMed* [UI
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Horizon: migration transactions PC19950 - Awaiting confirmation PDMGT
with Product Management?
02/06 IE-9902180104 IUKPA fees only divisible by £21 in I Migration specific UKPA product I21826 Med* — [Closed
Horizon receipts table during MiMan introduced for Live Trail - will not LT
migration be implemented in MOT.
(02/07 I E-9902180120 I TV licence line divisible by £97.50 in I Migration specific TVL product 21837 Med.* Closed
Horizon receipts table during MiMan introduced for Live Trail - will not LT
migration - should be able to cater__Ibe implemented in MOT
for mono TV fees as well
102 / 08 I F-9902180138 I Card swiped before being activated 21840 Med.* Ul
Horizon was then subsequently impounded
(03 / 01 IE-9902190014 I Welsh BES receipt printing in left Fixed for live trial 21842 Low* Closed
Horizon margin LT
03 / 02 IE-9902190054 I Customer ‘s address changed to Due to address change and stop I 21855 “ UL
CAPS NFA on day -2. Later on the same _Ibeing applied on the same day. Med*
day card was reported lost. Anew I These 2 actions should have been
card was expected on day 2, but did [intercepted by Pathway, and a
not arrive (it had not been ordered) new card generated.
UPDATE - priority downgraded
by CAPS
03 / 03 [E-9902190056 I Weekly reports printing nil figures _ [Work package to resolve this due [21856 Med* Closed’
Horizon to be applied overnight - Will be LT
fixed for Live Trial /02/99
103 / 04 I E-9902190073 I Stamp and cash declared correctly - 21861 Med.* UL
Horizon use of edit icon introduces
discrepancy
103 / 05 I E-9902190100 I Unable to perform carded casual Existing issue raised during MOR3}21870 Med.* UL
Horizon agent encashment
03 / 06 I E-9902190108 _ I Incorrect information from the help I Call closed. Help Desk have Low* IClosed
Horizon desk when activating a card tightened Procedures. NFA
03 / 07 IE-9902190111 I Unable to perform foreign. Hybrid encashment problem 21880 Med.* UL
Horizon encashment raised during MOR3
(03 / 08 I E-9902190122 I BES daily encashment report does 21884 Low* UL
Horizon not report to event log.
03 / 09 IE-9902190123 I Incomplete manual benefit 21886 Low* Ul
Horizon encashment receipt
03 / 10 I B-9902190125 I Incorrect MOP enforced when: 21888 Low* Ul
Horizon session settled automatically
03/11 IE-9902190127 I AP transactions omitted for counter 21889 Med.* UL
Horizon. daily summaries
(03/12 IE-9902190131 I Volume figures showing on office 21894 Med* UL
Horizon balance and office balance snap- shot}
incorrectly after migration
03/13 IE-9902190133 I Transactions doubling up on scales 21895, Med.* UL
Horizon and personal a/c cheque deposit -
single transaction displayed as two
duplicate items on stack
(06 / 01 I E-9902220105 I Procedures conflict with advice from 21955, Low* UL
Horizon the help desk
106 / 02 I E-9902220108 I Additional parcel services not 21956 Low* Ul
Horizon. available
06 / 03 I E-9902220110 I Unable to progress past the Issue identified in E2E as PC21039 I21958 Low * UL
Horizon revaluation message as expected
106 / 04 I E-9902220113 I To receive book and issue book ‘Caused by OBCS Service not 21959 Med. * IClosed
Horizon running at counter - already raised LT
as issue 02 / 02, resolved.
(06 / 05 I E-9902220128 I No transactions shown on ‘BES daily I Known problem raised during 21963 Med * UL
Horizon encashment recovered’ report I preproval activity
106 / 06 I E-9902220203 _I No line for entry of Counters Raised and closed in MOR3, 21973 Med. * IClosed
Horizon Revenue should be a line available during, LT
MiMan, Product to be used is a
non-core product which has not
been requested
106 / 07 I E-9902220207 I Event log does not report all events 21972 Low* UL
Horizon and duplicates others
106 / 08 I E-9902220208 I Unable to logon to training mode 21976 Med. * UL
Horizon.
111 E-9902230020 _ I Failure to collect Horizon Control File delivered to HAPS Gateway Med.* [Closed
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Model Office Testing
Incident Log
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Final Pass
HAPS
File, Log shows Access Denied.
Subsequently no Horizon file for day
6 was received by HAPS.
PC by 18:45pm - Resolved by
Pathway
OE
07 / 01
F-9902230008
The following products are omitted
from the office balance snapshot
MVLV11, AP receipts , UKPA’s AP
smart, PB deposit, green giro check,
PB cheque encashment produced
after MIECCO migration .If these
figures were displayed the report will
equal the pre- migration balance.
21984
Med."
Ul
07 / 02
E-9902230011
Produced transaction log for stock
unit AC, and checked off days activity
All is correct except the volume for 1
transaction. One Postage stamp for
£10.63 was sold, but the volume
shows as 2 on the transaction log
Evidence available at MO if
required
21983
Low™
Ul
07 703
E-9902230060
Procedural - There is no touch X icon
on the system to re-enter the users
password when a mistake entering
the password has occurred.
Procedures confirmed as incorrect -I
will be raised during the Fagin
review
21999
‘Med. *
Closed
NEA
07 7 04
E-9902230068
Procedural - EPS191 - when an
‘Small Packet item, Zone 2 2. 1kg is
selected on screen from the pick list,
the procedures don't mention the error
screen (message: TOO HEAVY
PLEASE SELECT AGAIN)
Procedures confirmed as incorrect -I
will be raised during the Fagin
review
22000
Low *
Closed
Procs.
07705
E-9902230071
Receiving OBCS book into office and
redirecting out are not accessible
either by touch screen nor by
keyboard, to enable to input books
details. Other icons on page are
working. Occurred at Northern Ireland
Outlet ont!
[22002
Med.”
UI
07 7 06
E-9902230075
When trying to encash OBCS, book
error Message * Query result unable
to contact HQ,”
This problem is now fixed, but still
needed to be logged. Similar
occurred yesterday 220299, when
trying to receive and issue book
raised on PC0021959,
[22003
Med. *
UL
07 / 07
E-9902230077
Procedural - OBC 009V6.08, When
encashing a Benefit on a Bar-coded
book it says With Any Menu
displayed, scan the bar-code on the
order book. If you do this you get the
message INVALID MODE: THE
CURRENT MODE IS NOT
ALLOWED FOR
THIS EVENT User Guide should say
AT THETRANSACTION/SERVE
CUSTOMER screen,
22005
Low *
UL
07 7 08
E-9902230079
All Events Event Log. There are
entries on the event log that state that
after manual migration the stock units
have rolled from CAP1 BP1 to CAP33
BP1. This should read CAP32 BP1
to CAP33 BP1. Evidence available at
MO if required.
No fault - counters are delivered
and installed in CAP 1. The
Migration tool sets the CAP to
whatever the user specifies
22004
Low *
Closed
NEA
07 / 09
E-9902230082
Procedural - In user guide OBCO09
information should be the other way
around, where box for has barcode
been read the yes and no arrows
should be swapped around. Also
there is no instruction for what
happens if the query result screen
comes up.
Evidence and suggestion can be
obtained from MO.
22006
Low*
UI
07770
E-9902230083
Procedural - Settlement procedure
EPS261 - 'Yes’ & ‘No’ options
incorrect after ‘Savings Stamp
tendered’ option
Procedures confirmed as incorrect -I
will be raised during the Fagin
review
[22021
Low *
[Closed
Procs.
e771
E-9902230134
‘Scales Transaction Inland Parcel
7800g. Pick List displayed Too Heavy
message
No fault - scales weight limited to
6kg, although Parcel tariff exceeds
this amount
Med. *
Closed
NEA
112
F-9902240015
HAPS
Interrogation of the HAPS Gateway
PC has detected two files, but failed
Resolved by Pathway
Med.
Closed
JOE
c:\testing\ mot\incident\incident.doc 26/02/99
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Model Office Testing Incident Log Final Pass
to pick up either.
113 E-9902250006 I No Horizon file to pickup from HAPS Med. * UL
HAPS: Gateway PC
08 / 01 I E-9902240016 I OBCS - Unable to perform Med. * Ul
Horizon encashment at Northern Ireland
Outlet
108 / 02 IE-9902240020 I EPOSS - Report referred to Med. * Ul
Horizon incorrectely On Event Log
08 / 03 I B-9902240028 I EPOSS - SU Balance snapshot Med. * Ul
Horizon repeated 6 times on Event Log
Report
(08 / 04 I E-9902240031 I EPOSS - Transactional data receipts Med. * UL
Horizon and payments not migrated correctly,
on to office balance snap shot
08 / 05 I E-9902240041 I Training Mode - Unable to enter Related to PC21976 Med. * Closed
Horizon Training Mode at two of three Dup.
counters
08 / 06 I E-9902240043 stock data on stock unit Med. * UL
Horizon snap shot not migrated
correctly
(08 / 07 I E-9902240049 I Hardware - Counter Printer Not Med. * UL
Horizon. Working
108 / 08 I E-9902240053 I EPOSS - Scales Transaction Med. * UL
Horizon.
08 / 09 I F-9902240081 I BES -Impound Notice Appeared Due to Operator error Med. * Closed
Horizon When Not Expected NEA
(08 / 10 IE-9902240086 I EPOSS - Card impound report Med. * UL
Horizon showing incorrect information
(08/11 IE-9902240132 I Hardware - Watford R2 Counter Med. * UL
Horizon Failure
08 / 12 IE-9902240136 I BES - Payment Locked After Voiding, Med. * UL
Horizon Transaction,
08 / 13 IE-9902240142 I BES - Agent Details Missing From Med. * Ul
Horizon. ATP.
08 / 14 I F-9902240152 I EPOSS - Cash Flow Report Is Low * Ul
Horizon. Incorrect
(08/15 I E-9902240153 I EPOSS - Same PUN impouded twice Low * UL
Horizon is displayed twice on PUN Impound
report
(08/16 I F-9902240155 I Procedural - Producing BES Reports Low* Ul
Horizon. Weekly
(08/17 IE-9902240158 I EPOSS - PUN Impound report Low * UL
Horizon produced by all users show the same
Impound
(08/18 [E-9902240159 I EPOSS - Migration Figures Appear Med.* [UT
Horizon On Counter Weekly Reports
08 / 19 I E-9902240160 I EPOSS - Suspense Reports Shows Med. * UL
Horizon Incorrect Information
08/20 [E-9902240164 I Procedural - Cutting off Weekly Low* [UT
Horizon Counter Summaries
08 / 21 IE-9902240165 I EPOSS - Cheque Listing Report Will be fixed for LT Med. * Closed
Horizon Displays Pre Migration Transactions LT
In BP 02
108 / 22 IE-9902240166 I EPOSS - volume displayed as Low* Ul
Horizon negative on daily Cheque Listing
Report
(08 / 23 IE-9902240167 I Procedural - Incorrect instructions Low * UL
Horizon when voiding a BES payment
(08 / 24 IE-9902240168 I Procedural - Missing Procedure ‘Low * UL
Horizon When Voiding BES Receipt ATP_
08 / 25 IE-9902240169 I Procedural - Incorrect Procedure Med. * UL
Horizon. Recovering BES Transactions
08 / 26 IE-9902240170 I Volume of AP transactions on Low* UL
Horizon balance snapshot and office balance
08 / 27 IE-9902240171 Scales - Stack entries double up in Low* Ul
Horizon Best Fit Option
08 / 28 I E-9902240172 I Procedural - Incomplete Encashment Low * UL
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Horizon. Procedures
08 / 29 IE-9902240174 I Procedural - the procedures are not Low * Ul
Horizon clear if an invalid value is entered
when entering a transaction
08/30 E-9902240175 I Procedural - Declaring stamps offers Low * UI
Horizon incorrect options
(08 / 31 IE-9902240177 I Procedural - Procedure unclear on ‘Low * UL
Horizon BES Temp Token report
(08 / 32 IE-9902240178 I EPOSS - Local schemes icons - no. Low* UL
Horizon indication of underlying menu
08 / 33 I E-9902240179 I Procedural - Details of printed Low* Ul
Horizon receipt missing from procedures
08 / 34 IE-9902240180 I BES - zero’s displayed on Counter Med. * UL
Horizon daily Giro Summary with nil
transactions
08 / 35 I B-9902250014 I EPOSS - Declaration discrepancy Med. * Ul
Horizon when using Touch Screen
08 / 36 I E-9902250015 I Procedural - incorect prompt during, Med. * UL
Horizon. Balancing Individual Stock Unit
(08 / 37 IE-9902250018 I Procedural - Options displayed Med. * UL
Horizon incorrectly during Stock Unit
balance process
08 / 38 IE-9902250019 I EPOSS.- Balance Reports CAP Med. * UL
Horizon. Warning Incorrect
08 / 39 IE-9902250021 I EPOSS - Incorrect volume on PO. Med. * UL
Horizon. paid (Counter Weekly)
(08 / 40 IE-9902250026 I Procedural - Two different end of Low * Ul
Horizon day procedures
(08 / 41 IE-9902250028 I Procedural - No procedure for Low * UL
Horizon multiple sales.
108 / 42 IE-9902250030 I EPOSS - Settlement icons Low* UL
Horizon
(08 / 43 IE-9902250012 _I Ref. Data- Missing local products, Med. * UL
Horizon expected at outlet
TIP 685 I E-9902240065 I TIP received transaction file which I Explanation provided by Peter Med. * UL
TIP contained an unrecognised item id ofIJeram - item generated during
20000 migration process, and will be
investigated as part of the
migration-specific incident review
TIP 686 I E-9902240084 I TIP received transaction file which Low * UL
TIP contained invalid transaction modes
109 / 01 __IE-9902250012 _IEPOSS - Missing local products Med. * UL
109 / 02 I E-9902250014 IEPOSS - Stamp Declaration Using, Med. * Ul
Flat Touch Screen
(09 / 03 IE-9902250015 I Procedural - Balancing Individual Med. * UL
Stock Unit
109 / 04 I E-9902250018 __I Procedural - Balancing At Stock Med. * UL
109 / 05 I E-9902250019 IBalance Reports CAP Warning} Med. * Ul
Incorrect
109 / 06 I E-9902250021 IEPOSS - Incorrect volume on PO) Med. * UL
[paid (Counter Weekly)
(09 / 07 I E-9902250026 IProcedural - Two different end of} Low * UL
day procedures
109 / 08 I E-9902250028 IProcedural - No procedure for} ‘Low * UL
multiple sales.
109 / 09 I E-9902250030 I EPOSS - Settlement icons Low * UL
109 / 10 I E-9902250065 IACCESS CONTROL - Soft reboot Med. * UL
allowed on system.
(09 / 11 IE-9902250068 I Procedural - Incomplete procedures ‘Low * UL
on pick lists
(09 / 12 IE-9902250069 IEPOSS - Office weekly summaries ‘Low * UL
preview suspense account
109 / 13 IE-9902250073 _I Procedural- producing office report. Low * UL
109 / 14 I E-9902250075 I EPOSS - Weekly reports. Transfer in Med. * UL
report showing previous BP figures
109/15 IE-9902250109 I HARDWARE - Repleneshing, Low* Ul
consumables.
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(09/16 IE-9902250112 IEPOSS - Event log shows wrong Med. * UL
information
(09/17 I E-9902250115 I Procedural - Using scales procedures Low* UL
incorrect
109 / 18 I E-9902250119 _I AP- AP reports not aligned Low* UL
109/19 I F-9902250120 I ACCESS CONTROL - Log on after 3 Med. * UL
attempts failed.
09 / 20 I E-9902250123 I Procedural - producing office cash Low * UL
account.
(09 / 21 IE-9902250131 I BES - Encashment from a different Med. * UL
territory
109 / 22 IE-9902250150 IBES - Unable to perform casualI Related to Issue 03/05, Med. * UL
agent encashment
09/23 IF-9902250157 [Procedural - Errors when office Low * UI
balancing,
109 / 24 _IF-9902250158 _I Procedural - Printing office snapshot Low * ul
109 / 25 I E-9902250161 __I Procedural - Daily BES Reports Med. * UL
109 / 26 _IE-9902250162 _ I Procedural - Daily summary cut off Low * UL
109 / 27 _IE-9902250164 _I Procedural - Adding New User Med. * Ul
(09 / 28 IE-9902250170 IEPOSS - Daily event log not Med. * Ul
matching events
109 / 29 IE-9902250176 IBES - Unable to change customers Med. * UL
nominated Post Office
(09/30 [E-9902250177 [EPOSS - Unable to produce cash Med.* [UT
account report
109 / 31 I E9902250117 Procedural - Balancing Cash Low * Ul
Account
*These categories are an initial testing impact, and are subject to Product
Management confirmation
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