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Incident Log for Model Office Testing - As at Day 10
Known Issues encountered
MOT Call Ref I Description Resolution Raised I Existing
During I PinICL
F-9902180098 I Various daily reports display pre I Awaiting confirmation with Product 6 Day 19950
Horizon migration transactions Management? Pass #1
IE-9902190100 I Unable to perform carded casual I Casual Agent encashment of Ric MOR3
Horizon agent encashment generated payment on KPR - further
investigation ongoing regarding impact
on R2 generated encashments
E-9902190111 I Unable to perform manual foreign I Agreement between Colin Oudot/Peter IMOR3
Horizon encashment during hybrid Jeram that the system will prevent
migration period manual foreign encashments generating
card impounds when R2 counters are
attached to Ric Data Centre
Incidents Raised
Key
LT Fixed for Live trial
UI Under Investigation
NFA No Further Action
OE Operational Error
CC Close to be Confirmed
Closed I Closed
KPR Issue identified as a known problem
Incident JHD Ref/Area I Description Resolution PinICL — IPriority [Action
Ref.
(01/01 [E-9902170087 INo Welsh ATP Received Ongoing discussion as to whether Low* Closed
Horizon there is a requirement for a Welsh NFA
ATP - Lorraine Wood confirmed
that there is not a requirement for
a Welsh ATP at present
(01 / 02 I E-9902180047 I Data entry mistake made during, Awaiting confirmation from 21795 Med.* UL
Horizon manual migration - Availability of _ I Migration team - Steve Grayston
procedures to workaround confirms that he would like to
see the HFSO guide updated to
reflect procedures when errors
made (i.e. receipt of Error Notice,
e.t.c.) - Call currently with
Pathway procedures
[01703 [F-9902180049 [Rod Licences only divisible by £16 inI Migration specific Rod Licence [21796 Med* [Closed
Horizon receipts table during MiMan product introduced for Live Trail - LT
migration will not be implemented in MOT
(02 / 01 I E-9902180079 I Unable to produce impound weekly I Releated to PC21871 21806 Med.* Closed
Horizon reports Dup.
{02 / 02 IE-9902180087 I Unable to receive order book Due to OBCS Stop Service not 21812 Med.* Closed
Horizon running on Release 2 counter after NFA
installation - build issue
Problem reoccurred on day 6 -
will retest on day 7
(02 / 03 IE-9902180094 I Procedural - Declaring stock on Procedures updated in version 6.3 I21818 Low* Closed
Horizon shared Stock Unit - procedures out Procs.
‘of sequence
(02 / 04 IF-9902180095 I No transactions shown on daily BES I Pathway plan to deliver a work [21821 Med.* UL
Horizon encashment report package to resolve this issue
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within the current MOT cycle.
02/05 IE-9902180098 I Various daily reports display pre [Knownissue raised in6dayas [21820 Med* — [UI
Horizon migration transactions PC19950 - Awaiting confirmation PDMGT
with Product Management?
02/06 [E-9902180104 [UKPA fees only divisible by £21in_ [Migration specific UKPA product [21826 Med* [Closed
Horizon receipts table during MiMan introduced for Live Trail - will not LT
migration be implemented in MOT
102 / 07 I E-9902180120 I TV licence line divisible by £97.50 in I Migration specific TVL product 21837 Med.* Closed
Horizon receipts table during MiMan introduced for Live Trail - will not LT
migration - should be able to cater _Ibe implemented in MOT
for mono TV fees as well
102 / 08 I E-9902180138 I Card swiped before being activated I Discussion required between 21840 Med.* Ul
Horizon ‘was then subsequently impounded _ I Pathway & Product Management
as to whether a fix for this issue is
required for R2 or R2+
(03 / 01 IE-9902190014 I Welsh BES receipt printing in left Fixed for live trial 21842 Low* IClosed
Horizon margin LT
03 / 02 I E-9902190054 I Customer ‘s address changed to ‘Due to address change and stop 21855 “ UL
CAPS NFA on day -2. Later on the same _Ibeing applied on the same day. Med*
day card was reported lost. Anew I These 2 actions should have been
card was expected on day 2, but did I intercepted by Pathway, and a
not arrive (it had not been ordered) _Inew card generated.
UPDATE - priority downgraded
by CAPS, and confirmed by
Product Management
03 / 03 [E-9902190056 I Weekly reports printing nil figures _ [Work package to resolve this due [21856 Med* [Closed
Horizon to be applied overnight - Will be LT
fixed for Live Trial/02/99.
03 / 04 [E-9902190073 [Stamp and cash declared correctly - [Fix in development 21861 Med* Ul
Horizon use of edit icon introduces
discrepancy
(03/05 I E-9902190100 I Unable to perform carded casual Existing issue raised during MOR3 }21870 Med.* Closed
Horizon agent encashment Now closed as being, tracked Dup.
under issue 09 / 22
03 / 06 I E-9902190108 I Incorrect information from the help I Call closed. Help Desk have Low* Closed
Horizon. desk when activating a card tightened Procedures. NFA
03/07 [E-9902190111 I Unable to perform foreign Hybrid encashment problem 21880 Med* [Closed
Horizon: encashment raised during MOR3 KPR
UPDATE: Now closed and
included on KPR
(03 / 08 I E-9902190122 I BES daily encashment report does Duplicate of call raised during, 21884 Low* Closed
Horizon not report to event log. F2E Dup
UPDATE: Work package applied
on Thursday has not resolved this
issue
03 / 09 I E-9902190123 I Incomplete manual benefit Proceduresto be updated 21886 Low* UL
Horizon encashment receipt
03/10 IE-9902190125 I Incorrect MOP enforced when 21888, Low* Ul
Horizon’ session settled automatically
03/11 IE-9902190127 I AP transactions omitted for counter 21889 Med.* UL
Horizon daily summaries
(03/12 IE-9902190131 I Volume figures showing on office Fixed for Live Trial 21894 Med* Closed
Horizon balance and office balance snap- shot LT
incorrectly after migration
(03 / 13 IE-9902190133 I Transactions doubling up on scales I Pathway unable to reproduce 21895 Med.* UL
Horizon and personal a/c cheque deposit -
single transaction displayed as two
duplicate items on stack
06 / 01 I E-9902220105 I Procedures conflict with advice from 21955 Low * UL
Horizon the help desk
106 / 02 I E-9902220108 I Additional parcel services not Referred to OSG? 21956 ‘Low * UL
Horizon. available IOSG
106 / 03 IE-9902220110 I Unable to progress past the Issue identified in E2E as PC21039 I21958 ‘Low * UL
Horizon revaluation message as expected
106 / 04 I E-9902220113 I To receive book and issue book Caused by OBCS Service not 21959 Med. * IClosed
Horizon running at counter - already raised LT
as issue 02 / 02, resolved.
(06 / 05 I E-9902220128 I No transactions shown on ‘BES daily I Known problem raised during 21963, Med * IClosed
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Horizon: encashment recovered’ report preproval activity - Closed as Dup.
duplicate of issue 02/04
06 / 06 I E-9902220203 I No line for entry of Counters Raised and closed in MOR3, 21973 Med. * Closed
Horizon: Revenue should be a line available during, LT
MiMan. Product to be used is a
non-core product which has not
been requested
06 / 07 I E-9902220207 I Event log does not report all events _I Fixed for Live Trial 21972 Low* Closed
Horizon and duplicates others LT
106 / 08 I E-9902220208 I Unable to logon to training mode 21976 Med. * UL
Horizon
111 E-9902230020 I Failure to collect Horizon Control File delivered to HAPS Gateway Med.* IClosed
HAPS File, Log shows Access Denied. PC by 18:45pm - Resolved by JOE
Subsequently no Horizon file for day I Pathway
6 was received by HAPS.
07/01 _[F-9902230008 I The following products are omitted 21984 Med.* Ul
from the office balance snapshot
MVLV11, AP receipts , UKPA's AP
‘smart, PB deposit, green giro check,
PB cheque encashment produced
after MiECCO migration .If these
figures were displayed the report will
equal the pre- migration balance.
07 / 02 I E-9902230011 I Produced transaction log for stock Evidence available at MO if 21983, Low* UL
unit AC, and checked off days activity. I required.
Allis correct except the volume for 1
transaction. One Postage stamp for
£10.63 was sold, but the volume
shows as 2 on the transaction log.
107 / 03 IE-9902230060 I Procedural - There is no touch X icon I Procedures confirmed as incorrect -I21999 Med. * Closed
on the system to re-enter the users I will be raised during the Fagin NEA
password when a mistake entering I review
the password has occurred
07 / 04 I E-9902230068 I Procedural - EPS191 - when an Procedures confirmed as incorrect -] 22000 Low * Closed
‘Small Packet item, Zone 2 2.1kg is will be raised during the Fagin Pros.
‘selected on screen from the pick list, Ireview
the procedures don't mention the error
screen (message: TOO HEAVY
PLEASE SELECT AGAIN)
07 / 05 IE-9902230071 I Receiving OBCS book into office and 22002 Med. * Ul
redirecting out are not accessible
either by touch screen nor by
keyboard, to enable to input books
details. Other icons on page are
working. Occurred at Northern Ireland
Outlet only
07 / 06 IE-9902230075 IWhen trying to encash OBCS, book I This problem is now fixed, but still I22003 Med. * Closed
error Message " Query result unable Ineeded to be logged. Similar OE
to contact HQ,” occurred yesterday 220299, when
trying to receive and issue book
raised on PC0021959.
07 / 07 I E-9902230077 I Procedural - OBC 009V6.08 , When 22005 Low* UL
encashing a Benefit on a Bar-coded
book it says With Any Menu
displayed, scan the bar-code on the
‘order book. If you do this you get the
message INVALID MODE: THE
CURRENT MODE IS NOT
ALLOWED FOR
THIS EVENT User Guide should say
AT THETRANSACTION/SERVE
CUSTOMER screen.
07 / 08 I E-9902230079 I All Events Event Log. There are No fault - counters are delivered —I22004 Low * Closed
entries on the event log that state that I and installed in CAP 1. The NFA
after manual migration the stock units I Migration tool sets the CAP to
have rolled from CAP1 BP1 to CAP33 I whatever the user specifies
BP1. This should read CAP32 BP1
to CAP33 BP1. Evidence available at
MO if required.
07/09 F-9902230082 [Procedural - In user guide OBC009 [Evidence and suggestion canbe I 22006 Low * Ul
information should be the other way I obtained from MO.
around, where box for has barcode
been read the yes and no arrows
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‘should be swapped around. Also
there is no instruction for what
happens if the query result screen
comes up.
07 / 10 IE-9902230083 _I Procedural - Settlement procedure Procedures confirmed as incorrect -I 22021 Low * Closed
EPS261 - ‘Yes’ & ‘No’ options will be raised during the Fagin Procs.
incorrect after ‘Savings Stamp review
tendered’ option
07 / 11 IE-9902230134 I Scales Transaction Inland Parcel No fault - scales weight limited to Med. * Closed
7800g. Pick List displayed Too Heavy I6kg, although Parcel tariff exceeds NFA
message this amount
112 E-9902240015 I Interrogation of the HAPS Gateway I Resolved by Pathway ‘Med. * IClosed
HAPS: PC has detected two files, but failed IOE
to pick up either.
113 E-9902250006 I No Horizon file to pickup from HAPS Med. * Closed
HAPS Gateway PC OE
108 / 01 I E-9902240016 I OBCS - Unable to perform Med. * UL
Horizon encashment at Northern Ireland
Outlet
(08 / 02 I E-9902240020 I EPOSS - Report referred to Med. * UL
Horizon incorrectely On Event Log
108 / 03 IE-9902240028 I EPOSS - SU Balance snapshot Med. * Ul
Horizon repeated 6 times on Event Log
Report
08 / 04 I E-9902240031 I EPOSS - Transactional data receipts Med. * UL
Horizon and payments not migrated correctly
on to office balance snap shot
08 / 05 I E-9902240041 I Training Mode - Unable to enter Related to PC21976 Med. * Closed
Horizon Training, Mode at two of three Dup.
counters
08 / 06 I E-9902240043 I EPOSS - stock data on stock unit Med. * Ul
Horizon balance snap shot not migrated
correctly
(08 / 07 I E-9902240049 I Hardware - Counter Printer Not Med. * UL
Horizon Working
08 / 08 I E-9902240053 I EPOSS - Scales Transaction Med. * UL
Horizon
08 / 09 I E-9902240081 I BES -Impound Notice Appeared Due to Operator error Med. * IClosed
Horizon. When Not Expected NFA
08/10 [E-9902240086 I EPOSS - Card impound report Med.* [UT
Horizon showing incorrect information
(08 / 11 IE-9902240132 I Hardware - Watford R2 Counter Med. * Ul
Horizon Failure
08 / 12 IE-9902240136 I BES - Payment Locked After Voiding, Med. * UL
Horizon Transaction:
(08 / 13 IE-9902240142 I BES - Agent Details Missing From Med. * UL
Horizon ATP.
(08/14 IE-9902240152 I EPOSS - Cash Flow Report Is ‘Low * UL
Horizon Incorrect
08/15 I E-9902240153 I EPOS: me PUN impouded twice Low* UL
Horizon is displayed twice on PUN Impound
report
(08/16 I E-9902240155 I Procedural - Producing BES Reports Low* UL
Horizon. Weekly
108/17 I E-9902240158 I EPOSS - PUN Impound report Low* UL
Horizon produced by all users show the same
Impound
08718 IE-9902240159 I EPOSS - Migration Figures Appear Med.* [UT
Horizon On Counter Weekly Reports
(08 / 19 I F-9902240160 I EPOSS - Suspense Reports Shows Med. * UL
Horizon Incorrect Information
(08 / 20 IE-9902240164 I Procedural - Cutting off Weekly Low* UL
Horizon Counter Summaries:
08 / 21 IE-9902240165 I EPOSS - Cheque Listing Report Will be fixed for LT Med. * IClosed
Horizon Displays Pre Migration Transactions LT
In BP 02
08 / 22 [E-9902240166 I EPOSS - volume displayed as Low* [UT
Horizon negative on daily Cheque Listing
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Report
08 / 23 I E-9902240167 I Procedural - Incorrect instructions Low * Ul
Horizon when voiding a BES payment
08 / 24 IE-9902240168 I Procedural - Missing Procedure ‘Low * UL
Horizon When Voiding BES Receipt ATP.
08 / 25 IE-9902240169 I Procedural - Incorrect Procedure Med. * UL
Horizon. Recovering BES Transactions
08 / 26 IE-9902240170 I Volume of AP transactions on Low* UL
Horizon balance snapshot and office balance
(08 / 27 IF-9902240171 I Scales - Stack entries double up in Low* UL
Horizon Best Fit Option
08 / 28 I E-9902240172 I Procedural - Incomplete Encashment Low * Ul
Horizon Procedure
(08 / 29 IE-9902240174 I Procedural - the procedures are not Low * UL
Horizon clear if an invalid value is entered
when entering a transaction
08 / 30 IE-9902240175 I Procedural - Declaring stamps offers Low* UL
Horizon incorrect options
08 / 31 IE-9902240177 I Procedural - Procedure unclear on Low* UL
Horizon BES Temp Token report
(08 / 32 IE-9902240178 I EPOSS - Local schemes icons - no. Low* Ul
Horizon indication of underlying menu
08 / 33 I E-9902240179 I Procedural - Details of printed Low * Ul
Horizon receipt missing from procedures
08 / 34 IE-9902240180 I BES - zero’s displayed on Counter Med. * UL
Horizon daily Giro Summary with nil
transactions
08 / 35 I E-9902250014 I EPOSS - Declaration discrepancy Med. * UL
Horizon when using Touch Screen
08 / 36 I E-9902250015 I Procedural - incorect prompt during, Med. * UL
Horizon. Balancing Individual Stock Unit
08 / 37 IE-9902250018 I Procedural - Options displayed Med. * UL
Horizon incorrectly during Stock Unit
balance process
08 / 38 IE-9902250019 I EPOSS.- Balance Reports CAP Med. * UL
Horizon. Warning Incorrect
08/39 [E-9902250021 I EPOSS - Incorrect volume on PO Med.* [UT
Horizon. paid (Counter Weekly)
08 / 40 IE-9902250026 I Procedural - Two different end of Low* UL
Horizon day procedures
(08 / 41 IE-9902250028 I Procedural - No procedure for Low * UL
Horizon multiple sales.
108 / 42 IE-9902250030 I EPOSS - Settlement icons Low* UL
Horizon.
(08 / 43 IE-9902250012 I Ref. Data- Missing local products, Med. * UL
Horizon expected at outlet
TIP 685 I E-9902240065 I TIP received transaction file which I Explanation provided by Peter Med. * UL
TIP contained an unrecognised item id ofIJeram - item generated during
20000 ‘migration process, and will be
estigated as part of the
migration-specific incident review
TIP 686 I F-9902240084 I TIP received transaction file which Low* Ul
TIP contained invalid transaction modes
09 / 01 I E-9902250012 I EPOSS- Missing local products Med. * UL
Horizon
109 / 02 I E-9902250014 I EPOSS - Stamp Declaration Using Med. * UL
Horizon Flat Touch Screen
109 / 03 I E-9902250015 I Procedural - Balancing Individual Med. * UL
Horizon Stock Unit
09 / 04 I E-9902250018 I Procedural - Balancing At Stock Med. * UL
Horizon.
(09/05 [F-9902250019 [Balance Reports CAP Warning, Med.* [UI
Horizon Incorrect
09 / 06 I E-9902250021 EPOSS - Incorrect volume on PO Med. * Ul
Horizon paid (Counter Weekly)
109 / 07 I F-9902250026 I Procedural - Two different end of Low * Ul
Horizon day procedures
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109 / 08 I E-9902250028 _I Procedural - No procedure for Low * UL
Horizon multiple sales.
(09 / 09 I E-9902250030 I EPOSS - Settlement icons Low* UL
Horizon.
109 / 10 I E-9902250065 I Access Control - Soft reboot allowed Med. * UL
Horizon on system
09/11 [E-9902250068 I Procedural - Incomplete procedures Low* [UI
Horizon on pick lists
109 / 12 I B-9902250069 I EPOSS - Office weekly summaries Low * Ul
Horizon preview suspense account
(09 / 13 I E-9902250073 I Procedural- producing office report. Low * UL
Horizon.
(09/14 E-9902250075 I EPOSS- Weekly reports. Transfer in Med.* [UL
Horizon report showing previous BP figures
(09/15 I B-9902250109 I Hardware - Repleneshing Low * Ul
He on consumables.
109/16 I E-9902250112 I EPOSS - Event log shows wrong Med. * UL
Horizon information.
(09/17 IE-9902250115 I Procedural - Using scales procedures ‘Low * UL
Horizon incorrect
109/18 I E-9902250119 I AP- AP reports not aligned Low * UL
Horizon.
109/19 I E-9902250120 I ACCESS CONTROL - Log on after 3 Med. * UL
Horizon attempts failed.
09/20 [F-9902250123 I Procedural - producing office cash Low * Ul
Horizon account.
09 / 21 I E-9902250131 BES - Encashment from a different Med. * Ul
Horizon territory
109 / 22 IE-9902250150 I BES - Unable to perform casual Related to Issue 03/05 Med. * UL
Horizon agent encashment
09 / 23 Procedural - Errors when office Low* UL
Horizon balancing
09 / 24 IE-9902250158 I Procedural - Printing office snapshot Low* UL
Horizon
109 / 25 IE-9902250161 I Procedural - Daily BES Reports Med. * UL
Horizon.
09/26 IF-9902250162 [Procedural - Daily summary cut off Low * Ul
Horizon
09 / 27 I E-9902250164 I Procedural - Adding New User Med. * UL
Horizon
109 / 28 IE-9902250170 I EPOSS - Daily event log not Med. * UL
Horizon. matching events
109 / 29 IE-9902250176 I BES - Unable to change customers Med. * UL
Horizon. nominated Post Office
109 / 30 IE-9902250177 I EPOSS - Unable to produce cash Med. * UL
Horizon account report
09 / 31 IE-9902250117 I Procedural - Balancing Cash Low* UL
Horizon Account
TIP 689 I E-9902250061 TIP received transaction file for Spurious Item ID generated Med * Ul
TIP. Wolves which included an during MiECCO migration
unrecognised item ID (20000) which I process.
caused the TIP system to abend. TIP.
will only accept items held in Ref.
Data.
TIP 696 I F-9902260074 I TIP received a transaction file which Low * UL
TIP contained an invalid transaction
item mode. (item 2128, mode 1). No
mode mappings exist for this
product in test data, however, there
are mappings within live data
TIP 699 I E-9902260094 I TIP - BES encashment performed at Med. * UL
TIP non-automated outlet (via PCHL)
has not been received at TIP
TIP 701 I E-9902260100 I TIP - PMSR reports detail 2 Med. * Ul
TIP exceptions for a sinle transaction
reference - only one transaction was
recovered at the counter, therefore
only 1 exception was expected
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TIP 700 I E-9902260098 I TIP have received transaction files Low * UL
TIP that contain details of voided and
null BES transactions. Extra
information is required for such
transactions (ie. NINO and amount),
which was not supplied
10 / 01 I E-9902250107 I CAPS have not received Problem within Oracle? Pathway Med. * Ul
CAPS confirmation of two Stops placed on Ito rectify
authorised payments.
10 / 02 I E-9902250083 I CAPS users were unable to place Med. * UL
CAPS calls to the CMS Helpdesk (acting, as
a BA Office call). Ac was denied
as the caller identity was not
recognised
10703 [F-9902260050 [Reference data drop not B Med.* [UT
Horizon implemented
10 / 04 I F-9902260082 I EPOSS - Non balancing of cash B Med. * UL
Horizon account
110 / 05 I E-9902260083 I EPOSS - PO encashed weekly office B Med. * UL
Horizon. summary
110 / 06 I E-9902260099 I EPOSS - Suspense account report is B Med. * UL
Horizon. incorrect
10 / 07 IE-9902260102 I AP - AP summary does not reflect B Med. * UL
Horizon the transactions
10 / 08 IE-9902260097 I EPOSS - Cash flow report displays B Med. * Ul
Horizon incorrect information
110 / 09 I F-9902260101 I BES - No payments available B Med. * UL
Horizon.
10 / 10 I E-9902260103 I EPOSS - Unexpected windows B Med. * UL
Horizon message caused system to cash and
re boot
110/11 I E-9902260110 I EPOSS - Cash account does not B Med. * UL
Horizon. balance
10/12 IE-9902260111 I EPOSS - Final office balance report B Med. * UL
Horizon. incorrect
10/13 IE-9902260120 I Helpdesk - Unable to perform lost B Med. * Ul
Horizon PMMC procedure
115 E-9902260008 I HAPS were unable to pickup. B Med. * UL
HAPS. transaction file for day 9, although
control file was successfully received
“These categories are an initial testing impact, and are subject to Product
Management confirmation
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